WO2015089935A1

WO2015089935A1 - Operation and maintenance management method and device

Info

Publication number: WO2015089935A1
Application number: PCT/CN2014/071915
Authority: WO
Inventors: 梁冰; 陈宇山; 魏炜
Original assignee: 华为技术有限公司
Priority date: 2013-12-19
Filing date: 2014-02-10
Publication date: 2015-06-25
Also published as: CN104734866B; CN104734866A

Abstract

An operation and maintenance management method and device, relating to the field of communications, for improving the transfer efficiency of cooperative task information in a fault handling process. According to a specific scheme, first electronic equipment acquires cooperative task information according to a trigger operation of a first user, sends data content when the first user carries out the trigger operation, the cooperative task information of instantaneous state data when the first user carries out the trigger operation and address information of second electronic equipment to a server so that the server can allocate identification information for the cooperative task information, and sends the identification information to the second electronic equipment according to the address information of the second electronic equipment, and then the second electronic equipment acquires the cooperative task information according to the identification information so that a second user can analyze an abnormity according to the cooperative task information. The method and the device are applied in the process of operation and maintenance management.

Description

Operation and maintenance management method and device The application is submitted to the Chinese Patent Office on December 19, 2013, and the application number is 2013 10703068. 1. The Chinese patent application whose invention name is "an operation and maintenance management method and device" is preferred. The entire contents of which are incorporated herein by reference.

Technical field

The present invention relates to the field of communications, and in particular, to an operation and maintenance management method and apparatus. Background technique

In order to ensure the normal, safe and effective operation of the telecommunication network and services, and to ensure good communication services for users, it is usually necessary to monitor the operation status of the telecommunication network to detect and resolve the failure of the telecommunication network in time. The operation and maintenance management of the telecommunication network is mainly performed by the network monitoring engineer, the maintenance engineer, the senior maintenance engineer, the operation and maintenance supervisor, and other roles through collaborative task information transmission. For example, the network monitoring engineer discovers the network through the network management system. After the fault occurs, the alarm information is transmitted to the network maintenance engineer. The network maintenance engineer analyzes the network fault according to the received alarm information, and then transmits the analysis result to the network maintenance supervisor. The network maintenance supervisor combines the received analysis result with the cycle. After the report finds the problem, pass the problem information to the maintenance engineer, etc. until the fault of the telecommunication network is resolved.

In the prior art, the transmission of collaborative task information between different roles is mainly implemented by two methods: work order and instant communication. For the delivery method of the work order, the main task is to transfer the collaborative task information through the work order system. In this transfer mode, the work order content is filled with high cumbersomeness and the circulation period is long, which leads to the fault processing. The transfer of collaborative task information during the process is not efficient. For the use of instant messaging, it is mainly through the combination of instant messaging software such as mailbox, IM, telephone, voice, video, or a combination of various methods to deliver collaborative task information, for example, in the delivery of mail through collaboration In the way of task information, it takes a long time to compose the mail, and the ideology depends on the expression level of the staff. When the ideogram is unclear, the downstream staff It is necessary to repeatedly confirm or convert other methods. In the way of transmitting collaborative task information through instant messaging software, the reciprocating chat communication method will make the communication efficiency low, that is to say, the instant messaging communication method also has the synergy in the fault handling process. The problem of inefficient transfer of task information.

Due to the inefficient transmission of collaborative task information during the fault handling process, the operation and maintenance management of the network cannot meet the customer's response to the fault and the processing time. With the progress of society, the requirements of customers' response to faults and processing time are getting higher and higher. Therefore, how to improve the efficiency of the transmission of collaborative task information in the process of fault handling has become an important topic for researchers in the field. Summary of the invention

Embodiments of the present invention provide an operation and maintenance management method and apparatus, which improve the transmission efficiency of collaborative task information in a fault handling process.

In order to achieve the above object, embodiments of the present invention use the following technical solutions:

A first aspect of the present invention provides an operation and maintenance management method, including:

The first electronic device acquires the collaborative task information according to the triggering operation of the first user; the triggering operation is performed when the first user observes that the data content currently presented by the first electronic device is abnormal, wherein the The collaborative task information includes the data content when the first user performs a triggering operation, and the instantaneous state data when the first user performs a triggering operation;

Sending the collaborative task information and the address information of the second electronic device to the server, so that the server allocates the identification information to the collaborative task information, and sends the identification information to the second electronic device according to the address information of the second electronic device The second electronic device, and the second electronic device, obtain the collaborative task information according to the identification information, so that the second user analyzes the abnormality according to the collaborative task information.

With reference to the first aspect, in a possible implementation manner, the collaborative task information further includes annotation information;

Before the sending the collaborative task information and the address information of the second electronic device to the server, the method further includes: Receiving an annotation operation performed by the first user on the data content when the first user performs a triggering operation;

The annotation information is generated according to the labeling operation.

With reference to the first aspect and the foregoing possible implementation manner, in another possible implementation manner, the coordinated task information further includes processing information corresponding to the processing operation performed by the first user on the abnormality;

Before the sending the collaborative task information and the address information of the second electronic device to the server, the method further includes:

Obtaining a processing operation performed by the first user for the abnormality;

The processing information is generated according to the processing operation.

In combination with the first aspect and the above possible implementations, in another possible implementation,

Before the labeling operation performed by the data content when the first user performs a triggering operation on the first user, the method further includes:

Switching from the first working mode to the second working mode when detecting that the triggering operation of the first user satisfies the first predetermined condition;

And performing the labeling operation performed by the first user when the first user performs a triggering operation on the data content, including:

Receiving, by the first user, the labeling operation performed by the data content when the first user performs a triggering operation in the second working mode.

After the labeling operation of the data content when the first user performs the triggering operation for the first user in the second working mode, the method further includes:

Switching from the second mode of operation to the first mode of operation.

After the generating the annotation information according to the labeling operation, the method further includes: Obtaining an annotation screenshot composed of the annotation information and the data content when the first user performs a trigger operation;

Transmitting the collaborative task information and the address information of the second electronic device to the server, so that the server allocates the identifier information to the collaborative task information, and the identifier information is obtained according to the address information of the second electronic device Sending to the second electronic device, the second electronic device acquiring the collaborative task information according to the identifier information, so that the second user analyzes the abnormality according to the collaborative task information, including:

Displaying a task initiation page on the first electronic device when detecting that the triggering operation of the first user satisfies a second predetermined condition;

Adding the annotation screenshot to the task initiation page;

And sending the task initiation page, the address information of the second electronic device, and the collaborative task information to the server by using a network management system or a third-party transceiver system, so that the server allocates identifier information to the collaborative task information. Establishing a mapping relationship between the identifier information and the labeled screenshot, and sending the task initiation page to the second electronic device according to the address information of the second electronic device, and then the second electronic device according to the The annotation screenshot in the task initiation page acquires the collaborative task information, so that the second user analyzes the abnormality according to the collaborative task information.

Before the sending the task initiation page, the address information of the second electronic device, and the collaborative task information to the server through a network management system or a third-party transceiver system, the method further includes:

The address of the operation page where the data content is located when the first user performs the triggering operation, and the processing time when the first user performs the processing operation on the abnormality are added to the task initiation page.

In combination with the first aspect and the foregoing possible implementation manner, in another possible implementation manner, The detecting, when the triggering operation of the first user meets the first predetermined condition, switching from the first working mode to the second working mode, includes:

Switching from the first working mode to the second working mode when a button signal of a preset switching mode of operation is detected; or

When it is detected that the first user triggers a button for switching the working mode, the first working mode is switched to the second working mode.

When the triggering operation of the first user is detected to meet the second predetermined condition, displaying the task initiation page on the first electronic device includes:

Displaying the task initiation page on the first electronic device when a preset button signal for displaying the task initiation page is detected; or

When it is detected that the first user triggers a button for displaying the task initiation page, the task initiation page is displayed on the first electronic device.

A second aspect of the present invention provides an operation and maintenance management method, including:

The second electronic device receives the identification information sent by the server;

Acquiring the collaborative task information according to the identifier information, so that the second user analyzes the abnormality according to the collaborative task information;

The collaborative task information includes data content when the first user performs a triggering operation, and instantaneous state data when the first user performs a triggering operation; the triggering operation is that the first user observes the first When the data content currently presented by the electronic device is abnormal.

With reference to the second aspect, in a possible implementation, the collaborative task information further includes the labeling information, where the labeling information is that the first electronic device triggers the first user according to the first user. The labeling operation performed by the data content at the time of operation is generated.

With reference to the second aspect and the foregoing possible implementation manner, in another possible implementation manner, the coordinated task information further includes processing information corresponding to the processing operation performed by the first user on the abnormality. In combination with the second aspect and the foregoing possible implementation manner, in another possible implementation manner,

The acquiring the collaborative task information according to the identifier information, so that the second user analyzes and processes the abnormality according to the collaborative task information, including:

Receiving a task initiation page sent by the server; the task initiation page includes an annotation screenshot, where the annotation screenshot is composed of the annotation information and the data content when the first user performs a trigger operation, and the annotation screenshot Mapping with the identification information;

And acquiring the collaborative task information according to the triggering operation of the second user to the annotation screenshot in the task initiation page.

With reference to the second aspect and the foregoing possible implementation manner, in another possible implementation manner, the task initiation page further includes an address of an operation page where the data content is located when the first user performs a trigger operation, And processing time when the first user performs a processing operation on the abnormality.

A third aspect of the present invention provides a first electronic device, including:

An acquiring unit, configured to acquire, according to a triggering operation of the first user, the collaborative task, where the triggering operation is performed when the first user observes that the data content currently presented by the first electronic device is abnormal, where The collaborative task information includes the data content when the first user performs a triggering operation, and the instantaneous state data when the first user performs a triggering operation;

a sending unit, configured to send the collaborative task information and the address information of the second electronic device to the server, so that the server allocates the identification information to the collaborative task information, and according to the address information of the second electronic device The identification information is sent to the second electronic device, and the second electronic device acquires the collaborative task information according to the identification information, so that the second user analyzes the abnormality according to the collaborative task information.

With reference to the third aspect, in a possible implementation manner, the collaborative task information further includes annotation information;

The first electronic device further includes: a receiving unit, configured to receive, before the sending unit sends the collaborative task information and the address information of the second electronic device to the server, the data content when the first user performs a triggering operation on the first user Labeling operation performed;

And a generating unit, configured to generate the labeling information according to the labeling operation obtained by the receiving unit.

With reference to the third aspect and the foregoing possible implementation manner, in another possible implementation manner, the coordinated task information further includes processing information corresponding to the processing operation performed by the first user on the abnormality;

The obtaining unit is further configured to: before the sending unit sends the collaborative task information and the address information of the second electronic device to the server, acquire, by the first user, a processing operation performed by the first user on the abnormality;

The generating unit is further configured to generate the processing information according to the processing operation obtained by the acquiring unit.

In combination with the third aspect and the foregoing possible implementation manners, in another possible implementation manner, the method further includes:

a switching unit, configured to: when the receiving unit receives the labeling operation performed by the data content when the first user performs a triggering operation on the first user, when detecting that the triggering operation of the first user satisfies Switching from the first working mode to the second working mode when a predetermined condition is met;

The receiving unit is specifically configured to receive the labeling operation performed by the first user when the first user performs a triggering operation on the first user in the second working mode.

In combination with the third aspect and the above possible implementations, in another possible implementation,

The switching unit is further configured to: after the receiving unit receives the labeling operation performed by the data content when the first user performs a triggering operation on the first user in the second working mode, Switching from the second mode of operation to the first mode of operation.

Combining the third aspect with the above possible implementations, in another possible implementation In the formula,

The acquiring unit is further configured to: after the generating unit generates the annotation information according to the labeling operation, acquire an annotation screenshot composed of the annotation information and the data content when the first user performs a trigger operation ;

The sending unit includes:

a display module, configured to display a task initiation page on the first electronic device when detecting that the triggering operation of the first user meets a second predetermined condition;

Adding a module, configured to add the annotation screenshot obtained by the obtaining unit to the task initiation page;

a sending module, configured to send the task initiation page, the address information of the second electronic device, and the collaborative task information to the server by using a network management system or a third-party transceiver system, so that the server is the collaboration The task information is assigned identification information, and the mapping relationship between the identification information and the annotation screenshot is established, and the task initiation page is sent to the second electronic device according to the address information of the second electronic device, and then the The second electronic device acquires the collaborative task information according to the annotation screenshot in the task initiation page, so that the second user analyzes the abnormality according to the collaborative task information.

An adding unit, configured to: before the sending unit sends the task initiation page, the address information of the second electronic device, and the collaborative task information to the server by using a network management system or a third-party transceiver system, The address of the operation page where the data content is located when the first user performs the triggering operation, and the processing time when the first user performs the processing operation on the abnormality are added to the task initiation page.

With reference to the third aspect and the foregoing possible implementation manners, in another possible implementation manner, the switching unit is specifically configured to:

When it is detected that the first user triggers a button for switching the working mode In the process, the first working mode is switched to the second working mode.

In combination with the third aspect and the foregoing possible implementation manners, in another possible implementation manner, the display module is specifically configured to:

A fourth aspect of the present invention provides a second electronic device, including:

a receiving unit, configured to receive identifier information sent by the server;

And an obtaining unit, configured to obtain, according to the identifier information obtained by the receiving unit, the cooperation task information, so that the second user analyzes and processes the abnormality according to the collaborative task information;

With reference to the fourth aspect, in a possible implementation manner, the collaborative task information further includes the labeling information, where the labeling information is that the first electronic device triggers the first user according to the first user. The labeling operation performed by the data content at the time of operation is generated.

With reference to the fourth aspect and the foregoing possible implementation manner, in another possible implementation manner, the coordinated task information further includes processing information corresponding to the processing operation performed by the first user on the abnormality.

With reference to the fourth aspect and the foregoing possible implementation manner, in another possible implementation manner, the acquiring unit includes:

a receiving module, configured to receive a task initiation page sent by the server; the task initiation page includes an annotation screenshot, where the annotation screenshot is composed of the annotation information and the data content when the first user performs a trigger operation The labeling screenshot has a mapping relationship with the identifier information; And an obtaining module, configured to acquire the collaborative task information according to the triggering operation of the labeled screenshot in the task initiation page obtained by the receiving module by the second user.

With reference to the fourth aspect and the foregoing possible implementation manner, in another possible implementation manner, the task initiation page further includes an address of an operation page where the data content is located when the first user performs a trigger operation, And processing time when the first user performs a processing operation on the abnormality.

The operation and maintenance management method and device provided by the embodiment of the present invention, the first electronic device acquires, according to the triggering operation of the first user, the data content currently presented by the first electronic device when the first user performs the triggering operation, and the first user performs the triggering operation. And the coordinated task information of the instantaneous state data, and then sending the collaborative task information and the address information of the second electronic device to the server, so that the server allocates the identification information for the collaborative task information, and sends the identification information according to the address information of the second electronic device. Up to the second electronic device, the second electronic device may acquire the collaborative task information according to the identification information, so that the second user analyzes and processes the abnormality according to the collaborative task information, by directly detecting the abnormality of the data content according to the upstream worker. The triggering operation carries the data content when the upstream worker performs the triggering operation and the instantaneous state data when the upstream worker performs the triggering operation, and the second electronic device that notifies the downstream worker through the server in the collaborative task information. The efficiency of the coordination of the task information in the process of the fault processing of multiple workers in the network management system is improved, and the efficiency of the fault processing is improved. DRAWINGS

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the embodiments or the description of the prior art will be briefly described below. Obviously, the drawings in the following description are only It is a certain embodiment of the present invention, and other drawings can be obtained from those skilled in the art without any inventive labor.

1 is a flowchart of an operation and maintenance management method according to Embodiment 1 of the present invention; 2 is a flowchart of an operation and maintenance management method according to Embodiment 2 of the present invention; FIG. 3 is a flowchart of an operation and maintenance management method according to Embodiment 3 of the present invention; Schematic diagram of the user interaction interface in the operation and maintenance management process;

FIG. 5 is a schematic diagram of a user interaction interface in another operation and maintenance management process according to Embodiment 3 of the present invention; FIG.

6 is a schematic diagram of a user interaction interface in another operation and maintenance management process according to Embodiment 3 of the present invention;

FIG. 7 is a schematic diagram of a composition of a first electronic device according to Embodiment 4 of the present invention; FIG. 8 is a schematic diagram of a composition of another first electronic device according to Embodiment 4 of the present invention;

9 is a schematic diagram of a composition of a second electronic device according to Embodiment 5 of the present invention; FIG. 10 is a schematic diagram of a composition of another second electronic device according to Embodiment 5 of the present invention;

FIG. 1 is a schematic diagram showing the composition of a first electronic device according to Embodiment 6 of the present invention; FIG.

FIG. 12 is a schematic diagram showing the composition of a second electronic device according to Embodiment 7 of the present invention. detailed description

The technical solutions in the embodiments of the present invention are clearly and completely described in the following with reference to the accompanying drawings in the embodiments of the present invention. It is obvious that the described embodiments are only a part of the embodiments of the present invention, but not all embodiments. All other embodiments obtained by a person of ordinary skill in the art based on the embodiments of the present invention without creative efforts are within the scope of the present invention.

In addition, the terms "system" and "network" are often used interchangeably herein. The term "and/or" in this context is merely an association describing the associated object, indicating that there can be three relationships, for example, A and / or B, which can mean: A exists separately, and both A and B exist separately. B these three situations. In addition, the character "/" in this article, Generally speaking, the contextual object is an "or" relationship. Example 1

Embodiment 1 of the present invention provides an operation and maintenance management method. As shown in FIG. 1, the method may include:

101. The first electronic device acquires collaborative task information according to a triggering operation of the first user.

The triggering operation is performed when the first user observes that the data content currently presented by the first electronic device is abnormal, and the collaborative task information includes the data content when the first user performs the triggering operation, and the first user performs the triggering operation. Instantaneous state data. Specifically, when the first user observes the data content currently presented by the first electronic device, if the current data content is found to be abnormal, the triggering operation may be performed, and the first electronic device may be triggered according to the first user. The operation acquires the data content including the data content when the first user performs the triggering operation, and the collaborative task information of the transient state data when the first user performs the triggering operation.

102. The first electronic device sends the collaborative task information and the address information of the second electronic device to the server, so that the server allocates the identifier information to the collaborative task information, and sends the identifier information to the second electronic device according to the address information of the second electronic device. And the second electronic device acquires the collaborative task information according to the identification information, so that the second user analyzes the abnormality according to the coordinated task information.

After the first electronic device acquires the data content currently presented by the first electronic device when the first user performs the triggering operation according to the triggering operation of the first user, and the instantaneous state data when the first user performs the triggering operation, the first electronic device may The data content when the user performs the triggering operation and the transient state data when the first user performs the triggering operation are bound into the collaborative task information, and then the cooperative task information and the address information of the second electronic device are sent to the server, so that when the server receives After the cooperative task information sent by the first electronic device and the address information of the second electronic device, firstly, the identifier information is assigned to the received collaborative task information, and the collaborative task information is saved in its own memory, and then according to the received second The address information of the electronic device sends the identification information to the second battery The child device, so that the second electronic device acquires the collaborative task information from the server according to the received identification information, so that the second user can analyze and process the abnormality according to the coordinated task information.

It should be noted that, in the embodiment of the present invention, the first user is a worker who uses the upstream of the first electronic device, and the second user is a worker who uses the downstream of the second electronic device. The first electronic device and the second electronic device are electronic devices such as a computer.

In the operation and maintenance management method provided by the embodiment of the present invention, the first electronic device acquires, according to the triggering operation of the first user, the data content currently presented by the first electronic device when the first user performs the triggering operation, and when the first user performs the triggering operation. Synchronizing task information of the transient state data, and then transmitting the collaborative task information and the address information of the second electronic device to the server, so that the server allocates the identification information for the collaborative task information, and sends the identification information to the second electronic device according to the address information of the second electronic device The second electronic device, and the second electronic device, may acquire the collaborative task information according to the identification information, so that the second user analyzes and processes the abnormality according to the collaborative task information, by directly detecting the abnormality of the data content according to the upstream worker. The triggering operation carries the data content when the upstream worker performs the triggering operation and the instantaneous state data when the upstream worker performs the triggering operation together in the collaborative task information, and notifies the downstream electronic worker of the second electronic device through the server, A plurality of network management systems in tandem staff cooperative task information transmission efficiency of the troubleshooting process, thereby improving the efficiency of troubleshooting. Example 2

Embodiment 2 of the present invention provides an operation and maintenance management method. As shown in FIG. 2, the method may include:

201. The second electronic device receives the identifier information sent by the server.

When the first user observes that the data content currently presented by the first electronic device is abnormal, the first user may perform a trigger operation on the abnormal data content that occurs, so that the first electronic device can be triggered according to the triggering operation of the first user. Obtaining data content currently presented by the first electronic device when the first user performs the triggering operation, and the first user performs Transmitting the instantaneous state data at the time of the operation, and then transmitting the data content including the data content when the first user performs the triggering operation, and the cooperative task information of the transient state data when the first user performs the triggering operation and the address information of the second electronic device to the server The server can allocate the identification information to the received collaborative task information, save the collaborative task information in its own memory, and then send the identification information to the second electronic device according to the received address information of the second electronic device. At this time, the second electronic device can receive the identification information sent by the server.

202. The second electronic device acquires the collaborative task information according to the identifier information, so that the second user analyzes the abnormality according to the collaborative task information.

The collaborative task information includes the data content when the first user performs the triggering operation, and the instantaneous state data when the first user performs the triggering operation; the triggering operation is that the first user observes that the data content currently presented by the first electronic device appears. When an exception occurs.

After the second electronic device receives the identification information sent by the server, the collaborative task information can be obtained from the server according to the received identification information, so that the second user can analyze and process the abnormality according to the coordinated task information.

In the operation and maintenance management method provided by the embodiment of the present invention, the second electronic device receives the identification information sent by the server, and then acquires the collaborative task information according to the received identification information, so that the second user analyzes and processes the abnormality according to the coordinated task information, According to the received identification information, the collaborative task information including the data content when the upstream staff performs the triggering operation and the transient state data when the upstream staff performs the triggering operation is obtained, so that the downstream staff can directly perform the abnormality according to the coordinated task information. Analytical processing, thereby improving the transmission efficiency of collaborative task information in the process of collaborative processing of multiple workers in the network management system, thereby improving the efficiency of fault handling. Example 3 Embodiment 3 of the present invention provides an operation and maintenance management method, as shown in FIG. 3, including:

301. The first electronic device acquires collaborative task information according to a triggering operation of the first user.

The triggering operation is performed when the first user observes that the data content currently presented by the first electronic device is abnormal, and the collaborative task information includes the data content when the first user performs the triggering operation, and the first user performs the triggering operation. The instantaneous state data, specifically, when the first user observes the data content currently presented by the first electronic device, if the current data content is found to be abnormal, the triggering operation may be performed, and the first electronic device may be The triggering operation of the first user acquires the data content when the first user performs the triggering operation, and the collaborative task information of the transient state data when the first user performs the triggering operation.

It should be noted that, in the embodiment of the present invention, the triggering operation when the first user observes that the data content currently presented by the first electronic device is abnormal may be a trigger operation on a pre-configured button, or a preset The triggering operation performed by the combination of the keys does not specifically limit the triggering operation performed by the first user when observing that the data content currently presented by the first electronic device is abnormal.

When the first user observes the data content currently presented by the first electronic device, if the current data content is found to be abnormal, the first user may perform an annotation operation on the data content in which the abnormality occurs, and the first time The electronic device may receive the labeling operation performed by the first user for the data content when the first user performs the triggering operation, and generate the labeling information according to the labeling operation. In the embodiment of the present invention, a possible implementation manner is provided. The following steps 302 - step 304.

302. When the first electronic device detects that the triggering operation of the first user meets the first predetermined condition, switching from the first working mode to the second working mode.

When the first user observes the data content currently presented by the first electronic device, if the current data content is found to be abnormal, the first user may also perform a trigger operation for switching the working mode, where the first The electronic device can detect the triggering operation of the first user, and when the first electronic device detects that the triggering operation of the first user meets the first predetermined condition, the first electronic device can move the working mode from the first working mode. Switch to the second mode of operation. In the embodiment of the present invention, the first working mode is a working mode in which the user can perform an original operation for the first electronic device, and the second working mode is a working mode in which the user can perform an arbitrary labeling operation on the first electronic device.

Exemplarily, in a possible implementation manner of the embodiment of the present invention, the first electronic device that detects that the triggering operation of the first user meets the first predetermined condition may be: the first electronic device detects the preset switching working mode. Button signal. For example, the preset button for switching the working mode is the combination button Ctrl+B. When the first user observes that the currently presented data content is abnormal, the combination button Ctrl+B can be triggered, so that the first electronic device can A key signal of the combination key Ctrl+B is detected, thereby determining that the triggering operation of the first user satisfies the first predetermined condition. Or, in another possible implementation manner of the embodiment of the present invention, the first electronic device that detects that the triggering operation of the first user meets the first predetermined condition may be: the first electronic device detects that the first user pair is used for switching The button of the working mode performs a triggering operation. For example, the currently rendered interface includes a button for switching the working mode. When the first user observes that the currently presented data content is abnormal, the button for switching the working mode may be performed. The operation is triggered, so that the first electronic device can detect the triggering operation performed by the first user on the button for switching the working mode, thereby determining that the triggering operation of the first user satisfies the first predetermined condition.

303. The first electronic device receives the labeling operation performed by the first user in the second working mode for the data content when the first user performs the triggering operation, and generates the labeling information according to the labeling operation.

After the first electronic device detects that the triggering operation of the first user satisfies the first predetermined condition and switches from the first working mode to the second working mode, the first user may be in the second working mode for the first user. The data content when the triggering operation is performed performs an annotation operation on the data content in which the abnormality occurs, and the first electronic device can receive the labeling operation performed by the first user on the data content in the second working mode, and according to the received labeling operation. Generate annotation information. In the embodiment of the present invention, the labeling form of the labeling operation performed by the first user on the data content is not limited, and an example is used. Sexuality, the annotation form can be graphic annotation, text annotation, voice annotation, etc. The form of the graphic annotation can be triggered by the left mouse button sliding drawing, triggering the right mouse button to slide the drawing, triggering the middle mouse button or triggering the middle mouse button and the left and right buttons. With the operation drawing, the moving side gesture sliding drawing, etc., the form of the text annotation can be the way of editing the text input through the keyboard, etc. The form of the voice annotation can be a method of adding an additional file such as instant recording, inserting an audio accessory, and the like. For example, when the first user observes in the network management system, it is found that the indicator of June 17 in the report shown in FIG. 4 rises, and the first user can click the "mark" button shown in FIG. 4 ( a button for switching the working mode), so that the first electronic device can switch from the first working mode to the second working mode when detecting that the first user has triggered the "marking" button, and the first user The labeling operation can be performed for the 4艮 table shown in FIG. 4. As shown in FIG. 5, the first user performs the labeling operation on the data of June 17 in the form of graphic annotation and text annotation in the second working mode, and the first electronic device can receive the annotation of the first user. Operation, and generate annotation information according to the labeling operation. Further, the annotation information may further include an analysis result obtained by analyzing the abnormal situation by the first user.

304. The first electronic device switches from the second working mode to the first working mode.

Wherein, after the first electronic device receives the labeling operation performed by the first user in the second working mode for the data content when the first user performs the triggering operation, and after generating the labeling information according to the labeling operation, the first electronic device may The second working mode is switched to the first working mode, so that the first user performs the original operation in the first working mode.

305. The first electronic device acquires a processing operation performed by the first user for the abnormality, and generates processing information according to the processing operation.

The first user may also perform a processing operation for the abnormality when the first user observes that the data content is abnormal. The first electronic device may acquire the processing operation performed by the first user for the abnormality, and according to the obtained processing operation. Generate processing information. Exemplarily, the processing information may be modification information of the first user for data related to the abnormality for the abnormality, and the like.

It should be noted that, in the embodiment of the present invention, step 301, step 302-step The order of execution of steps 304 and 305 is not limited.

306. The first electronic device acquires an annotation screenshot consisting of the annotation information and the data content when the first user performs the trigger operation.

The first electronic device can obtain the labeling operation performed by the first electronic device when the first user performs the triggering operation on the first user in the second working mode, and after generating the annotation information according to the labeling operation, the first electronic device can obtain the An annotated screenshot of the annotation information and the data content of the first user when the trigger operation is performed.

307. When the first electronic device detects that the triggering operation of the first user meets the second predetermined condition, displaying the task initiation page on the first electronic device, and adding the annotation screenshot to the task initiation page.

After the first electronic device detects that the triggering operation of the first user meets the second predetermined condition, the first electronic device acquires the labeled screenshot composed of the data content when the first user performs the triggering operation. An electronic device can display a task initiation page on the first electronic device and add an annotation screenshot to the task initiation page. Exemplarily, in a possible implementation manner of the embodiment of the present invention, the first electronic device that detects that the triggering operation of the first user meets the second predetermined condition may be: the first electronic device detects that the preset display task is initiated. The button signal of the page. Or, in another possible implementation manner of the embodiment of the present invention, the first electronic device that detects that the triggering operation of the first user meets the second predetermined condition may be: the first electronic device detects the first user pair for displaying The button of the task initiation page performs a triggering operation. For example, the currently presented interface includes a button for displaying the task initiation page. When the first user needs to notify the second user of the abnormal situation, the first user may use the same task for displaying the task. The button of the initiating page performs a triggering operation. As shown in FIG. 4, the first user can click the "task coordination" button (a button for displaying the task initiating page), and the first electronic device can detect the task initiating page. The button is triggered to determine that the triggering operation of the first user satisfies the second predetermined condition, such that the first electronic device can display the display task initiation page and add the annotation screenshot to the task initiation page.

308. The first electronic device sends the task initiation page, the address information of the second electronic device, and the collaborative task information to the service through a network management system or a third-party transceiver system. The collaborative task information may include the data content when the first user performs the triggering operation, and the instantaneous state data when the first user performs the triggering operation. Further, the collaborative task may further include generating, according to the labeling operation performed by the first user for the data content. In addition, in order to enable the second user to know what the first user has done for the abnormality, the collaborative task information further includes processing information corresponding to the processing operation performed by the first user on the abnormality.

After the first electronic device adds the annotation screenshot to the task initiation page, the first electronic device may perform annotation information generated according to the labeling operation of the data content in which the first user appears abnormal, and data when the first user performs the trigger operation. The content, the transient state data when the first user performs the triggering operation, and the processing information corresponding to the processing operation performed by the first user on the abnormality are bound into the collaborative task information, and then the task initiation page, the address information of the second electronic device, and the collaboration The task information is sent to the server. The first electronic device may send the task initiation page, the address information of the second electronic device, and the collaborative task information to the server through the network management system or the third party transceiver system. For example, after the first user clicks the "task collaboration" button, as shown in FIG. 6, the first electronic device can display the task initiation page, and add the annotation screenshot to the task initiation page, and the first user can also use the second electronic The address information of the device, that is, the recipient information is added to the task initiation page, and the information such as the sending time and the like can also be indicated, and then the first user can click to trigger the "send" button, and the first electronic device can then launch the task initiation page. The address information of the second electronic device and the collaborative task information are sent to the server, so that the server can notify the second electronic device of the collaborative task information.

309. The server allocates identification information for the collaborative task information, and establishes a mapping relationship between the identification information and the labeled screenshot.

After the server receives the task initiation page sent by the first electronic device, the address information of the second electronic device, and the collaborative task information, the server may allocate the identification information for the collaborative task information, and establish the labeled screenshot and the identifier in the task initiation page. The mapping relationship of information.

3 10. The server sends the task initiation page according to the address information of the second electronic device. To the second electronic device.

The server receives the task initiation page sent by the first electronic device, the address information of the second electronic device, and the collaborative task information, and assigns identification information to the collaborative task information, and establishes a mapping relationship between the identification information and the labeled screenshot, and then the server The task initiation page may be sent to the second electronic device according to the received address information of the second electronic device.

3 1 1. The second electronic device performs a screenshot according to the annotation in the task initiation page, so that the second user analyzes and processes the abnormality according to the collaborative task information.

After the server sends the task initiation page to the second electronic device according to the address information of the second electronic device, the second electronic device can receive the task initiation page sent by the server, and after receiving the task initiation page, the second electronic The device may obtain the collaborative task information according to the triggering operation of the second user to the labeled screenshot in the task initiation page, so that the second user may generate the coordinate operation according to the data content of the first user according to the first user included in the collaborative task information. The annotation information, the data content when the first user performs the triggering operation, the transient state data when the first user performs the triggering operation, and the processing information corresponding to the processing operation performed by the first user on the abnormality analyze the abnormality.

Further, the first electronic device may further add an address of an operation page where the data content when the first user performs the triggering operation, and a processing time when the first user processes the abnormality, to the task initiation page, so as to be The two users and other users who need to handle the exception can learn the abnormality according to the address of the operation page where the data content is triggered when the first user performs the trigger operation, and the processing time when the first user processes the abnormality. What analysis is done by a user, so that the second user and other users who need to handle the exception are more targeted to analyze the abnormality, saving time for exception handling. For example, in the form of an operation log, the address of the operation page where the data content of the upstream worker is triggered, and the processing time when the upstream worker processes the exception are added to the task initiation page, and all upstream workers Analysis of exceptions can be added to the operation log to facilitate downstream staff to handle exceptions. It should be noted that, after the second user analyzes the abnormality, if the result of the analysis processing needs to be transmitted to the next worker for analysis processing, the second user can still continue to use the received first electronic device to send. The task initiation page adds the analysis processing of the abnormality to the task initiation page sent by the first electronic device, so that the next user can perform backtracking and tracking of the problem.

In the operation and maintenance management method provided by the embodiment of the present invention, the first electronic device acquires, according to the triggering operation of the first user, the data content currently presented by the first electronic device when the first user performs the triggering operation, and when the first user performs the triggering operation. Synchronizing task information of the transient state data, and then transmitting the collaborative task information and the address information of the second electronic device to the server, so that the server allocates the identification information for the collaborative task information, and sends the identification information to the second electronic device according to the address information of the second electronic device The second electronic device, and the second electronic device, may acquire the collaborative task information according to the identification information, so that the second user analyzes and processes the abnormality according to the collaborative task information, by directly detecting the abnormality of the data content according to the upstream worker. The triggering operation carries the data content when the upstream worker performs the triggering operation and the instantaneous state data when the upstream worker performs the triggering operation together in the collaborative task information, and notifies the downstream electronic worker of the second electronic device through the server, A plurality of network management systems in tandem staff cooperative task information transmission efficiency of the troubleshooting process, thereby improving the efficiency of troubleshooting.

And the first electronic device may carry the annotation information generated by the labeling operation performed by the data content when the first user performs the triggering operation for the first user, in the collaborative task information, to notify the second electronic device, so that the second electronic device is used. The downstream worker can directly observe the abnormal situation observed by the upstream worker, and can carry the processing information generated according to the processing operation performed by the first user for the abnormality in the collaborative task information to notify the second electronic device, so that the second electronic device is used. The downstream staff of the device can continue to process the abnormality according to the processing information, avoiding the secondary positioning of the fault problem, and the downstream staff can perform the data content according to the first user included in the task initiation page. The address of the operation page, and the first use Backtracking further improves the efficiency of fault handling.

Example 4

The fourth embodiment of the present invention provides a first electronic device. As shown in FIG. 7, the method includes: an obtaining unit 41 and a sending unit 42.

The obtaining unit 41 is configured to acquire the collaborative task information according to the triggering operation of the first user, where the triggering operation is performed when the first user observes that the data content currently presented by the first electronic device is abnormal, where The collaborative task information includes the data content when the first user performs a triggering operation, and the instantaneous state data when the first user performs a triggering operation.

The sending unit 42 is configured to send the collaborative task information and the address information of the second electronic device to the server, so that the server allocates the identification information to the collaborative task information, and according to the address information of the second electronic device The identification information is sent to the second electronic device, and the second electronic device acquires the collaborative task information according to the identification information, so that the second user analyzes the abnormality according to the collaborative task information.

When the first user observes the data content currently presented by the first electronic device, if the current data content is found to be abnormal, the first user may perform an annotation operation on the data content in which the abnormality occurs, and the first electronic device And performing the labeling operation performed by the first user for the data content when the first user performs the triggering operation, and generating the labeling information according to the labeling operation. In the embodiment of the present invention, optionally, the collaborative task information further includes the labeling information.

As shown in FIG. 8 , the first electronic device may further include: a receiving unit 43 and a generating unit 44. The receiving unit 43 is configured to receive, when the sending unit 42 sends the collaborative task information and the address information of the second electronic device to the server, the first user to perform the triggering operation on the first user An annotation operation performed on the data content.

The generating unit 44 is configured to generate the label information according to the labeling operation obtained by the receiving unit 43.

In the embodiment of the present invention, the labeling form of the labeling operation performed by the first user on the data content is not limited. For example, the labeling form may be a graphic labeling, a text labeling, a voice labeling, etc., for the graphic labeling. The form may be triggering the left mouse button to slide the drawing, triggering the right mouse button to slide the drawing, triggering the middle mouse button or triggering the middle button of the mouse to cooperate with the left and right keys to draw the drawing, moving the gesture on the moving end, etc., and the form of the text annotation may be edited through the keyboard. The way text is input, etc., the form of voice annotation can be a way of adding an additional file, such as instant recording, inserting an audio attachment, and the like. Further, optionally, the annotation information may further include an analysis result obtained by analyzing the abnormal situation by the first user.

In the embodiment of the present invention, the collaborative task information further includes processing information corresponding to the processing operation performed by the first user on the abnormality.

The obtaining unit 41 is further configured to acquire, before the sending unit 42 sends the collaborative task information and the address information of the second electronic device to the server, the processing operation performed by the first user for the abnormality.

The generating unit 44 is further configured to generate the processing information according to the processing operation obtained by the obtaining unit 41.

In the embodiment of the present invention, the first electronic device may further include: a switching unit 45.

The switching unit 45 is configured to: when the receiving unit 43 receives the labeling operation performed by the data content when the first user performs a triggering operation on the first user, when the triggering operation of the first user is detected When the first predetermined condition is satisfied, the first working mode is switched to the second working mode.

When the first user observes the data content currently presented by the first electronic device, if the current data content is found to be abnormal, the first user may further enter The triggering operation for switching the working mode, the first electronic device can detect the triggering operation of the first user, when the switching unit 45 of the first electronic device detects that the triggering operation of the first user meets the first predetermined condition The switching unit 45 of the first electronic device can switch the operating mode from the first working mode to the second working mode. In the embodiment of the present invention, the first working mode is a working mode in which the user can perform an original operation for the first electronic device, and the second working mode is a working mode in which the user can perform an arbitrary labeling operation on the first electronic device.

The receiving unit 43 is specifically configured to receive the labeling operation performed by the first user when the first user performs a triggering operation on the first user in the second working mode.

The first user can be in the second working mode after the switching unit 45 of the first electronic device detects that the triggering operation of the first user satisfies the first predetermined condition and switches from the first working mode to the second working mode. The data content when the first user performs the triggering operation performs the labeling operation on the data content in which the abnormality occurs. At this time, the receiving unit 43 of the first electronic device can receive the labeling operation performed by the first user on the data content in the second working mode. .

In an embodiment of the present invention, the switching unit 45 is further configured to: when the receiving unit 43 receives, the first user performs a trigger operation on the first user in the second working mode. After the labeling operation performed by the data content at the time, switching from the second working mode to the first working mode.

In the embodiment of the present invention, the obtaining unit 41 is further configured to: after the generating unit 44 generates the labeling information according to the labeling operation, acquire the labeling information and the first A screenshot of the composition of the data content when the user performs a triggering operation.

The sending unit 42 may include: a display module 421, an adding module 422, and a sending module 423.

The display module 421 is configured to display a task initiation page on the first electronic device when detecting that the triggering operation of the first user meets the second predetermined condition.

An adding module 422, configured to add the annotation screenshot obtained by the obtaining unit 41 Add to the task initiation page.

a sending module 423, configured to send the task initiation page, address information of the second electronic device, and the collaborative task information to the server by using a network management system or a third-party transceiver system, so that the server is Assigning the identification information to the collaboration information, establishing a mapping relationship between the identifier information and the annotation screenshot, and transmitting the task initiation page to the second electronic device according to the address information of the second electronic device, and further The second electronic device acquires the collaborative task information according to the annotation screenshot in the task initiation page, so that the second user analyzes the abnormality according to the collaborative task information.

The first electronic device may further add an address of the operation page where the data content when the first user performs the triggering operation, and a processing time when the first user processes the abnormality, to the task initiation page, so that the second user needs to The other user who is abnormally processed can learn the address of the operation page where the data content is located when the first user performs the trigger operation, and the processing time when the first user performs the processing operation on the abnormality, and learn what the first user did for the abnormal situation. Analysis, so that the second user and other users who need to handle the exception are more targeted to analyze the exception, saving time for exception handling. For example, in the form of an operation log, the address of the operation page where the data content of the upstream worker is triggered, and the processing time when the upstream worker processes the exception are added to the task initiation page, and all upstream workers Analysis of exceptions can be added to the operation log to facilitate downstream staff to handle exceptions. Therefore, in the embodiment of the present invention, the first electronic device may further include: an adding unit 46.

The adding unit 46 is configured to: before the sending unit 42 sends the task initiation page, the address information of the second electronic device, and the collaborative task information to the server by using a network management system or a third-party transceiver system, The address of the operation page where the data content is located when the first user performs the triggering operation, and the processing time when the first user performs the processing operation on the abnormality are added to the task initiation page.

In the embodiment of the present invention, further optionally, the switching unit 45 is specifically used. In:

In the embodiment of the present invention, the display module 421 is further configured to:

It should be noted that, after the second user analyzes the abnormality, if the result of the analysis processing needs to be transmitted to the next worker for analysis processing, the second user can still continue to use the received first electronic device to send. The task initiation page adds the analysis processing of the abnormality to the task initiation page sent by the first electronic device, so that the next user can perform backtracking and tracking of the problem.

It should be noted that, the specific description of each function module in the first electronic device provided by the embodiment of the present invention may be referred to the specific description of the corresponding content in the method embodiment, and details are not described in detail herein.

The first electronic device provided in the embodiment of the present invention acquires, according to the triggering operation of the first user, the data content currently present by the first electronic device when the first user performs the triggering operation, and the instantaneous state data when the first user performs the triggering operation. Coordinating the task information, and then transmitting the collaborative task information and the address information of the second electronic device to the server, so that the server assigns the identification information to the collaborative task information, and sends the identification information to the second electronic device according to the address information of the second electronic device. And the second electronic device may obtain the collaborative task information according to the identification information, so that the second user analyzes and processes the abnormality according to the collaborative task information, and directly passes the triggering operation when the upstream worker observes the abnormality of the data content. The data content of the staff when the triggering operation is performed, and the instantaneous state data when the upstream staff performs the triggering operation The second electronic device that notifies the downstream staff through the server in the collaborative task information improves the transmission efficiency of the coordinated task information in the process of the multiple faults in the network management system, thereby improving the efficiency of the fault processing.

And the first electronic device may carry the annotation information generated by the labeling operation performed by the data content when the first user performs the triggering operation for the first user, in the collaborative task information, to notify the second electronic device, so that the second electronic device is used. The downstream worker can directly observe the abnormal situation observed by the upstream worker, and can carry the processing information generated according to the processing operation performed by the first user for the abnormality in the collaborative task information to notify the second electronic device, so that the second electronic device is used. The downstream staff of the device can continue to process the abnormality according to the processing information, avoiding the secondary positioning of the fault problem, and the downstream staff can perform the data content according to the first user included in the task initiation page. The address of the operation page, as well as the first traceback, further improves the efficiency of fault handling. Example 5

The fifth embodiment of the present invention provides a second electronic device. As shown in FIG. 9, the method includes: a receiving unit 5 1 and an obtaining unit 52.

The receiving unit 5 1 is configured to receive the identifier information sent by the server.

The obtaining unit 52 is configured to obtain collaborative task information according to the identifier information obtained by the receiving unit 51, so that the second user analyzes the abnormality according to the collaborative task information.

It should be noted that, in the embodiment of the present invention, the triggering operation when the first user observes that the data content currently presented by the first electronic device is abnormal may be a trigger operation on a pre-configured button, or a preset Trigger operation by combination of buttons For example, the embodiment of the present invention does not specifically limit the triggering operation performed by the first user when observing that the data content currently presented by the first electronic device is abnormal.

When the first user observes the data content currently presented by the first electronic device, if the current data content is found to be abnormal, the first user may perform an annotation operation on the data content in which the abnormality occurs, and the first electronic device The labeling operation performed by the first user for the data content when the first user performs the triggering operation may be received, and the labeling information is generated according to the labeling operation, and the labeling information is carried in the collaborative task information and sent to the second electronic device, so in the present invention In an embodiment, the collaborative task information further includes the labeling information, where the labeling information is that the first electronic device performs the triggering operation according to the first user for the first user. Generated by the labeling operation of the data content.

In the embodiment of the present invention, further, as shown in FIG. 10, the acquiring unit 52 may include: a receiving module 521 and an obtaining module 522.

The receiving module 521 is configured to receive a task initiation page sent by the server, where the task initiation page includes an annotation screenshot, where the annotation screenshot is performed by the annotation information and the data content when the first user performs a trigger operation. The composition, the annotation screenshot has a mapping relationship with the identification information.

An obtaining module 522, configured to obtain, by the second user, the receiving module 521 The triggering operation of the annotation screenshot in the task initiation page to obtain the collaborative task information.

In an embodiment of the present invention, the task initiation page further includes an address of an operation page where the data content is located when the first user performs a trigger operation, and the first user pairs the The processing time when the processing operation is abnormal.

It should be noted that, the specific description of each function module in the second electronic device provided by the embodiment of the present invention may be referred to the specific description of the corresponding content in the method embodiment, and the embodiments of the present invention are not described in detail herein.

The second electronic device provided in the embodiment of the present invention receives the identification information sent by the server, and then acquires the collaborative task information according to the received identification information, so that the second user analyzes and processes the abnormality according to the coordinated task information, according to the received The identification information acquires the collaborative task information including the data content when the upstream staff performs the triggering operation and the instantaneous state data when the upstream worker performs the triggering operation, so that the downstream staff can directly analyze and process the abnormality according to the coordinated task information, thereby The efficiency of the coordinated task information transmission in the process of the fault processing of multiple workers in the network management system is improved, thereby improving the efficiency of fault processing.

And the first electronic device may carry the annotation information generated by the labeling operation performed by the data content when the first user performs the triggering operation for the first user, in the collaborative task information, to notify the second electronic device, so that the second electronic device is used. The downstream worker can directly observe the abnormal situation observed by the upstream worker, and can carry the processing information generated according to the processing operation performed by the first user for the abnormality in the collaborative task information to notify the second electronic device, so that the second electronic device is used. The downstream staff of the device can continue to process the abnormality according to the processing information, avoiding the secondary positioning of the fault problem, and the downstream staff can perform the data content according to the first user included in the task initiation page. The address of the operation page, as well as the first traceback, further improves the efficiency of fault handling. Example 6 Embodiment 6 of the present invention provides a first electronic device, as shown in FIG. 11, including: at least one processor 61, a memory 62, a communication interface 63, and a bus 64, the at least one processor 61, the memory 62, and a communication interface 63 Connect and complete communication with each other via bus 64, where:

The bus 64 may be an Industry Standard Architecture (ISA) bus, a Peripheral Component Interconnect (PCI) bus, or an Extended Industry Standard Architecture (ESA) bus. The bus 64 can be divided into an address bus, a data bus, a control bus, and the like. For ease of representation, Figure 1 shows only one thick line, but does not mean that there is only one bus or one type of bus.

The memory 62 is for storing executable program code, the program code including computer operating instructions. The memory 62 may include a high speed RAM memory and may also include a non-volatile memory such as at least one disk memory.

The processor 61 may be a Central Processing Unit (CPU), or an Application Specific Integrated Circuit (ASIC), or one or more integrated circuits configured to implement the embodiments of the present invention. .

The communication interface 63 is mainly used to implement communication between devices of the embodiment. The processor 61 is configured to execute executable program code stored in the memory 62, specifically for performing the following operations:

The processor 61 is configured to acquire the collaborative task information according to the triggering operation of the first user, where the triggering operation is performed when the first user observes that the data content currently presented by the first electronic device is abnormal. The collaborative task information includes the data content when the first user performs a triggering operation, and the instantaneous state data when the first user performs a triggering operation; the collaborative task information and the second electronic device The address information is sent to the server, so that the server allocates the identification information to the collaborative task information, and sends the identification information to the second electronic device according to the address information of the second electronic device, and then the The second electronic device acquires the collaborative task information according to the identification information, so that the second user according to the collaborative task The information is analyzed and processed.

The processor 61 is further configured to: when the sending the collaborative task information and the address information of the second electronic device to the server, receiving the first user performing the triggering operation on the first user An annotation operation performed by the data content; generating the annotation information according to the annotation operation.

The processor 61 is further configured to: before the sending the collaborative task information and the address information of the second electronic device to the server, acquiring, by the first user, the a processing operation that is often performed; generating the processing information according to the processing operation.

In an embodiment of the present invention, the processor 61 is further configured to: before the labeling operation performed by the data content when the first user performs a triggering operation on the first user And detecting, when the triggering operation of the first user meets the first predetermined condition, switching from the first working mode to the second working mode.

When the first user observes the data content currently presented by the first electronic device, if the current data content is found to be abnormal, the first user may also perform a trigger operation for switching the working mode, where the first The electronic device can detect the triggering operation of the first user. When the processor 61 of the first electronic device detects that the triggering operation of the first user meets the first predetermined condition, the processor 61 of the first electronic device can The first working mode is switched to the second working mode. In the embodiment of the present invention, the first working mode is a working mode in which the user can perform an original operation for the first electronic device, and the second working mode is an operating mode in which the user can perform an arbitrary labeling operation on the first electronic device.

The processor 61 is specifically configured to receive the labeling operation performed by the first user when the first user performs a triggering operation on the first user in the second working mode.

The first user can be in the second working mode after the processor 61 of the first electronic device detects that the triggering operation of the first user satisfies the first predetermined condition and switches from the first working mode to the second working mode. The data content when the first user performs the triggering operation performs an annotation operation on the data content in which the abnormality occurs, and the processor 61 of the first electronic device can receive the labeling operation performed on the data content by the first user in the second working mode. .

In an embodiment of the present invention, the processor 61 is further configured to: when the receiving the first user performs a triggering operation for the first user in the second working mode, After the labeling operation performed by the data content, switching from the second working mode to the first working mode.

In the embodiment of the present invention, the processor 61 is further configured to: after the generating the labeling information according to the labeling operation, acquiring the labeling letter And an annotated screenshot of the data content when the first user performs a triggering operation.

The processor 61 is configured to: when detecting that the triggering operation of the first user meets a second predetermined condition, displaying a task initiation page on the first electronic device; adding the annotation screenshot to the task Initiating a page; sending the task initiation page, the address information of the second electronic device, and the collaborative task information to the server through a network management system or a third-party transceiver system, so that the server is the collaborative task information Assigning the identification information, establishing a mapping relationship between the identification information and the annotation screenshot, and transmitting the task initiation page to the second electronic device according to the address information of the second electronic device, and further the second electronic The device acquires the collaborative task information according to the annotation screenshot in the task initiation page, so that the second user analyzes the abnormality according to the collaborative task information.

The first electronic device may further add an address of the operation page where the data content when the first user performs the triggering operation, and a processing time when the first user processes the abnormality, to the task initiation page, so that the second user needs to The other user who is abnormally processed can learn the address of the operation page where the data content is located when the first user performs the trigger operation, and the processing time when the first user performs the processing operation on the abnormality, and learn what the first user did for the abnormal situation. Analysis, so that the second user and other users who need to handle the exception are more targeted to analyze the exception, saving time for exception handling. For example, in the form of an operation log, the address of the operation page where the data content of the upstream worker is triggered, and the processing time when the upstream worker processes the exception are added to the task initiation page, and all upstream workers Analysis of the anomaly can be added to the operation to facilitate the downstream staff to handle the exception.

Therefore, in the embodiment of the present invention, the processor 61 is further configured to perform, by using the network management, the task initiation page, the address information of the second electronic device, and the collaborative task information. Before the system or the third-party transceiver system sends to the server, the address of the operation page where the data content is located when the first user performs the triggering operation, and the processing operation of the abnormality by the first user The processing time is added to the task initiation page.

In the embodiment of the present invention, the processor 61 is specifically configured to switch from the first working mode to the second working mode when a button signal of a preset switching mode is detected. Or switching from the first working mode to the second working mode when detecting that the first user performs a triggering operation on a button for switching an operating mode.

In the embodiment of the present invention, the processor 61 is further configured to display the task on the first electronic device when detecting a preset button signal for displaying the task initiation page. Initiating a page; or displaying the task initiation page on the first electronic device when detecting that the first user triggers a button for displaying the task initiation page.

It should be noted that, the specific description of the function modules in the first electronic device provided by the embodiment of the present invention may be referred to the specific description of the corresponding content in the method embodiment, and the embodiments of the present invention are not described in detail herein.

According to the first electronic device provided in the embodiment of the present invention, the first electronic device acquires, according to the triggering operation of the first user, the data content currently presented by the first electronic device when the first user performs the triggering operation, and when the first user performs the triggering operation. Synchronizing task information of the transient state data, and then transmitting the collaborative task information and the address information of the second electronic device to the server, so that the server allocates the identification information for the collaborative task information, and sends the identification information to the second electronic device according to the address information of the second electronic device The second electronic device, and the second electronic device, may acquire the collaborative task information according to the identification information, so that the second user analyzes and processes the abnormality according to the collaborative task information, by directly detecting the abnormality of the data content according to the upstream worker. The data content when the triggering operation will trigger the upstream staff, and the instant when the upstream staff performs the triggering operation. The status data is carried together in the collaborative task information to notify the downstream staff of the second electronic device through the server, thereby improving the transmission efficiency of the coordinated task information in the process of coordinating the fault processing of multiple workers in the network management system, thereby improving the fault handling. effectiveness.

And the first electronic device may carry the annotation information generated by the labeling operation performed by the data content when the first user performs the triggering operation for the first user, in the collaborative task information, to notify the second electronic device, so that the second electronic device is used. The downstream worker can directly observe the abnormal situation observed by the upstream worker, and can carry the processing information generated according to the processing operation performed by the first user for the abnormality in the collaborative task information to notify the second electronic device, so that the second electronic device is used. The downstream staff of the device can continue to process the abnormality according to the processing information, avoiding the secondary positioning of the fault problem, and the downstream staff can perform the data content according to the first user included in the task initiation page. The address of the operation page, as well as the first traceback, further improves the efficiency of fault handling.

Example 7

Embodiment 7 of the present invention provides a second electronic device, as shown in FIG. 12, including: at least one processor 71, a memory 72, a communication interface 73, and a bus 74, the at least one processor 71, the memory 72, and the communication interface 73. Connected via bus 74 and completed communication with each other, where:

The bus 74 can be an ISA bus, a PCI bus, or an EISA bus. The bus 74 can be divided into an address bus, a data bus, a control bus, and the like. For ease of representation, only one thick line is shown in Figure 12, but it does not mean that there is only one bus or one type of bus.

The memory 72 is for storing executable program code, the program code including computer operating instructions. Memory 72 may contain high speed RAM memory and may also include non-volatile memory, such as at least one disk memory.

The processor 71 may be a CPU, or an ASIC, or configured One or more integrated circuits implementing embodiments of the present invention.

The communication interface 73 is mainly used to implement communication between devices of the embodiment. The processor 7 1 is configured to execute executable program code stored in the memory 72, specifically for performing the following operations:

The processor 71 is configured to receive the identifier information sent by the server, and obtain the collaborative task information according to the identifier information, so that the second user analyzes the abnormality according to the collaborative task information.

In the embodiment of the present invention, the labeling form of the labeling operation performed by the first user on the data content is not limited. For example, the labeling form may be a graphic labeling, a text labeling, a voice labeling, etc., for the graphic labeling. The form can be triggering the left mouse button to slide the drawing, triggering the right mouse button to slide the drawing, triggering the middle mouse button or touching The mouse middle button and the left and right buttons cooperate to operate the drawing, the moving end gesture slide drawing, etc., the form of the text annotation can be the way of editing the text input through the keyboard, etc., the form of the voice annotation can be instant recording, inserting an audio accessory, etc. The way to attach files. Further, the annotation information may further include an analysis result obtained by analyzing the abnormal situation by the first user.

In the embodiment of the present invention, the processor 71 is specifically configured to receive a task initiation page sent by the server, where the task initiation page includes an annotation screenshot, and the annotation screenshot is performed by the annotation information. The data content is configured by the first user when the triggering operation is performed, and the labeling screenshot has a mapping relationship with the identifier information; and triggering, according to the second user, the labeled screenshot in the task initiation page. The operation acquires the collaborative task information.

It should be noted that the specific description of the functional modules in the second electronic device provided by the embodiment of the present invention may be referred to the specific description of the corresponding content in the method embodiments, and the embodiments of the present invention are not described in detail herein.

Moreover, the first electronic device may carry the annotation information generated according to the labeling operation performed by the data content when the first user performs the triggering operation for the first user, Notifying the second electronic device in the service information, so that the downstream worker using the second electronic device can directly observe the abnormal situation observed by the upstream worker, and can carry the processing information generated according to the processing operation performed by the first user for the abnormality Notifying the second electronic device in the collaborative task information, so that the downstream worker using the second electronic device can continue to process the abnormality according to the processing information, avoiding the secondary positioning of the fault problem, and the downstream staff can initiate the task according to the task. The address of the operation page where the data content of the first user is triggered when the first user performs the trigger operation, and the first traceback further improve the efficiency of the fault processing.

Through the description of the above embodiments, those skilled in the art can clearly understand that for the convenience and brevity of the description, only the division of the above functional modules is illustrated. In practical applications, the above functions can be allocated according to needs. It is completed by different functional modules, that is, the internal structure of the device is divided into different functional modules to complete all or part of the functions described above. For the specific working process of the device described above, reference may be made to the corresponding process in the foregoing method embodiments, and details are not described herein again.

In the several embodiments provided by the present application, it should be understood that the disclosed apparatus and method may be implemented in other manners. For example, the device embodiments described above are merely illustrative. For example, the division of the modules or units is only a logical function division. In actual implementation, there may be another division manner, for example, multiple units or components may be used. The combination may be integrated into another device, or some features may be ignored or not performed. In addition, the mutual coupling or direct coupling or communication connection shown or discussed may be an indirect coupling or communication connection through some interface, device or unit, and may be in an electrical, mechanical or other form.

The units described as separate components may or may not be physically separated, and the components displayed as the unit may be one physical unit or multiple physical units, that is, may be located in one place, or may be distributed to multiple different places. . Some or all of the units may be selected according to actual needs to achieve the objectives of the embodiment of the present embodiment.

In addition, each functional unit in various embodiments of the present invention may be integrated in one place In the management unit, each unit may exist physically separately, or two or more units may be integrated into one unit. The above integrated unit can be implemented in the form of hardware or in the form of a software functional unit.

The integrated unit, if implemented in the form of a software functional unit and sold or used as a standalone product, may be stored in a readable storage medium. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product in the form of a software product, or a part of the technical solution, which is stored in a storage medium. A number of instructions are included to cause a device (which may be a microcontroller, chip, etc.) or a processor to perform all or part of the steps of the methods described in various embodiments of the present invention. The foregoing storage medium includes: a U disk, a removable hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk or an optical disk, and the like, which can store program codes. .

The above is only the specific embodiment of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art can easily think of changes or substitutions within the technical scope of the present invention. It should be covered by the scope of the present invention. Therefore, the scope of the invention should be determined by the scope of the claims.

Claims

claims

1. An operation and maintenance management method, characterized by including:

The first electronic device obtains collaborative task information according to the first user's trigger operation; the trigger operation is performed by the first user when he observes an abnormality in the data content currently presented by the first electronic device, wherein, The collaborative task information includes the data content when the first user performs the trigger operation, and the instantaneous state data when the first user performs the trigger operation;

Send the collaborative task information and the address information of the second electronic device to the server, so that the server assigns identification information to the collaborative task information, and sends the identification information to the server according to the address information of the second electronic device. The second electronic device, and further, the second electronic device acquires the collaborative task information based on the identification information, so that the second user can analyze and process the abnormality based on the collaborative task information.

2. The method according to claim 1, characterized in that the collaborative task information also includes annotation information;

Before sending the collaborative task information and the address information of the second electronic device to the server, it also includes:

Receive a marking operation performed by the first user on the data content when the first user performs a triggering operation;

The annotation information is generated according to the annotation operation.

3. The method according to claim 1, wherein the collaborative task information also includes processing information corresponding to the processing operation performed by the first user on the exception;

Obtain the processing operation performed by the first user in response to the exception;

The processing information is generated based on the processing operations.

4. The method according to claim 2, characterized in that, before receiving the annotation operation performed by the first user on the data content when the first user performs a trigger operation, it further includes: When it is detected that the first user's trigger operation satisfies the first predetermined condition, switch from the first working mode to the second working mode;

The receiving the annotation operation performed by the first user on the data content when the first user performs a trigger operation includes:

Receive the annotation operation performed by the first user on the data content when the first user performs a trigger operation in the second working mode.

5. The method according to claim 4, characterized in that, during the step of receiving the data content when the first user performs a triggering operation on the first user in the second working mode, After the above labeling operation, it also includes:

Switch from the second working mode to the first working mode.

6. The method according to claim 2, characterized in that, after generating the annotation information according to the annotation operation, further comprising:

Obtain annotation screenshots composed of the annotation information and the data content when the first user performs a trigger operation;

The collaborative task information and the address information of the second electronic device are sent to the server, so that the server assigns identification information to the collaborative task information, and assigns the identification information according to the address information of the second electronic device. Sent to the second electronic device, and then the second electronic device obtains the collaborative task information according to the identification information, so that the second user analyzes and processes the abnormality based on the collaborative task information, including:

When it is detected that the first user's trigger operation satisfies the second predetermined condition, display a task initiation page on the first electronic device;

Add the annotated screenshot to the task initiation page;

Send the task initiation page, the address information of the second electronic device, and the collaborative task information to the server through a network management system or a third-party transceiver system, so that the server assigns identification information to the collaborative task information , establish a mapping relationship between the identification information and the annotated screenshot, and send the task initiation page to the second electronic device according to the address information of the second electronic device, and then the second electronic device according to the Obtain the collaborative task information from the annotated screenshot in the task initiation page, So that the second user can analyze and process the exception according to the collaborative task information.

7. The method according to claim 6, wherein the task initiation page, the address information of the second electronic device and the collaborative task information are sent through a network management system or a third-party transceiver system. Before going to the server, the method further includes: adding the address of the operation page where the data content is located when the first user performs the trigger operation, and the processing time when the first user performs the processing operation on the exception. The task initiation page.

8. The method according to claim 4, wherein when it is detected that the first user's trigger operation satisfies the first predetermined condition, switching from the first working mode to the second working mode includes:

When a preset key signal for switching the working mode is detected, switching from the first working mode to the second working mode; or

When it is detected that the first user performs a triggering operation on the button for switching the working mode, the first working mode is switched to the second working mode.

9. The method according to claim 6, wherein when it is detected that the first user's triggering operation satisfies a second predetermined condition, displaying a task initiation page on the first electronic device includes:

When a preset key signal for displaying the task initiation page is detected, displaying the task initiation page on the first electronic device; or

When it is detected that the first user performs a trigger operation on the button used to display the task initiation page, the task initiation page is displayed on the first electronic device.

10. An operation and maintenance management method, characterized by including:

Obtain collaborative task information according to the identification information, so that the second user can analyze and process the exception based on the collaborative task information;

Wherein, the collaborative task information includes the data content when the first user performs the triggering operation, and the instantaneous state data when the first user performs the triggering operation; the triggering operation is when the first user observes the first This is performed when the data content currently presented by the electronic device is abnormal.

1 1. The method according to claim 10, characterized in that: the collaborative task information also includes annotation information; the annotation information is that the first electronic device targets the first user according to the first user. The data content is generated by the annotation operation when the trigger operation is performed.

12. The method according to claim 10, wherein the collaborative task information also includes processing information corresponding to the processing operation performed by the first user on the exception.

13. The method according to any one of claims 10 to 12, characterized in that: obtaining collaborative task information according to the identification information, so that the second user analyzes and processes exceptions based on the collaborative task information, including :

Receive a task initiation page sent by the server; the task initiation page contains annotated screenshots, the annotated screenshots are composed of the annotated information and the data content when the first user performs a trigger operation, and the annotated screenshots There is a mapping relationship with the identification information;

The collaborative task information is obtained according to the second user's triggering operation on the marked screenshot in the task initiation page.

14. The method according to claim 13, wherein the task initiation page also contains the address of the operation page where the data content is located when the first user performs the trigger operation, and the first user The processing time when handling the exception.

15. A first electronic device, characterized in that it includes:

An acquisition unit, configured to acquire collaborative task information according to a trigger operation of the first user; the trigger operation is performed by the first user when he observes an abnormality in the data content currently presented by the first electronic device, wherein, The collaborative task information includes the data content when the first user performs the trigger operation, and the instantaneous state data when the first user performs the trigger operation;

A sending unit configured to send the collaborative task information and the address information of the second electronic device to the server, so that the server assigns identification information to the collaborative task information, and sends the collaborative task information to the server according to the address information of the second electronic device. The identification information is sent to the and two electronic devices, and the second electronic device acquires the collaborative task information based on the identification information, so that the second user can analyze and process the anomaly based on the collaborative task information.

16. The first electronic device according to claim 15, wherein the collaborative task information also includes annotation information;

The first electronic device also includes:

A receiving unit configured to receive the data content when the first user performs a trigger operation on the first user before the sending unit sends the collaborative task information and the address information of the second electronic device to the server. Annotation operations performed;

A generating unit, configured to generate the annotation information according to the annotation operation obtained by the receiving unit.

17. The first electronic device according to claim 15, wherein the collaborative task information also includes processing information corresponding to the processing operation performed by the first user on the abnormality;

The obtaining unit is also configured to obtain the processing operation performed by the first user for the exception before the sending unit sends the collaborative task information and the address information of the second electronic device to the server;

The generating unit is also configured to generate the processing information according to the processing operation obtained by the obtaining unit.

18. The first electronic device according to claim 16, further comprising:

A switching unit configured to, before the receiving unit receives a marking operation performed by the first user on the data content when the first user performs a triggering operation, when it is detected that the triggering operation of the first user satisfies the third When a predetermined condition occurs, switch from the first working mode to the second working mode;

The receiving unit is specifically configured to receive the annotation operation performed by the first user on the data content when the first user performs a trigger operation in the second working mode.

19. The first electronic device according to claim 18, characterized in that, The switching unit is also configured to, after the receiving unit receives the annotation operation performed by the first user on the data content when the first user performs a trigger operation in the second working mode, Switch from the second working mode to the first working mode.

20. The first electronic device according to claim 16, characterized in that: the obtaining unit is further configured to obtain, after the generating unit generates the annotation information according to the annotation operation, the annotation information and Annotated screenshots composed of the data content when the first user performs the trigger operation;

The sending unit includes:

A display module configured to display a task initiation page on the first electronic device when it is detected that the first user's trigger operation satisfies the second predetermined condition;

Adding a module for adding the annotated screenshot obtained by the acquisition unit to the task initiation page;

A sending module, configured to send the task initiation page, the address information of the second electronic device, and the collaborative task information to the server through a network management system or a third-party transceiver system, so that the server can provide the collaborative The task information allocates identification information, establishes a mapping relationship between the identification information and the annotated screenshot, and sends the task initiation page to the second electronic device according to the address information of the second electronic device, and then the third electronic device The second electronic device obtains the collaborative task information based on the annotated screenshot in the task initiation page, so that the second user can analyze and process the exception based on the collaborative task information.

21. The first electronic device according to claim 20, further comprising:

An adding unit, configured to add the task initiation page, the address information of the second electronic device, and the collaborative task information to the server through a network management system or a third-party transceiver system before the sending unit The address of the operation page where the data content is located when the first user performs the trigger operation, and the processing time when the first user performs the processing operation on the exception are added to the task initiation page.

22. The first electronic device according to claim 18, characterized in that: Switching unit, specifically used for:

23. The first electronic device according to claim 20, characterized in that the display module is specifically used for:

24. A second electronic device, characterized by: including:

The receiving unit is used to receive the identification information sent by the server;

An acquisition unit, configured to acquire collaborative task information based on the identification information obtained by the receiving unit, so that the second user can analyze and process the exception based on the collaborative task information;

25. The second electronic device according to claim 24, characterized in that: the collaborative task information also includes tag information; the tag information is the first electronic device according to the first user for the third The annotation operation is generated when a user performs a trigger operation on the data content.

26. The second electronic device according to claim 24, wherein the collaborative task information also includes processing information corresponding to the processing operation performed by the first user on the abnormality.

27. The second electronic device according to any one of claims 24 to 26, characterized in that the acquisition unit includes: A receiving module, configured to receive a task initiation page sent by the server; the task initiation page contains annotated screenshots, and the annotated screenshots are composed of the annotated information and the data content when the first user performs a trigger operation. , there is a mapping relationship between the annotated screenshot and the identification information;

An acquisition module, configured to acquire the collaborative task information based on the second user's triggering operation on the marked screenshot in the task initiation page obtained by the receiving module.

28. The second electronic device according to claim 27, wherein the task initiation page also includes the address of the operation page where the data content is located when the first user performs the trigger operation, and the The processing time when the first user handles the exception.