WO2015085749A1 - 一种政企网通信装置及通信方法、计算机存储介质 - Google Patents

一种政企网通信装置及通信方法、计算机存储介质 Download PDF

Info

Publication number
WO2015085749A1
WO2015085749A1 PCT/CN2014/080646 CN2014080646W WO2015085749A1 WO 2015085749 A1 WO2015085749 A1 WO 2015085749A1 CN 2014080646 W CN2014080646 W CN 2014080646W WO 2015085749 A1 WO2015085749 A1 WO 2015085749A1
Authority
WO
WIPO (PCT)
Prior art keywords
user terminal
enterprise network
government
called terminal
terminal
Prior art date
Application number
PCT/CN2014/080646
Other languages
English (en)
French (fr)
Inventor
陈丹
屠嘉顺
刘少永
Original Assignee
中兴通讯股份有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 中兴通讯股份有限公司 filed Critical 中兴通讯股份有限公司
Priority to EP14869926.7A priority Critical patent/EP3068106A4/en
Priority to US15/100,605 priority patent/US20160301805A1/en
Publication of WO2015085749A1 publication Critical patent/WO2015085749A1/zh

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/10—Architectures or entities
    • H04L65/102—Gateways
    • H04L65/1033—Signalling gateways
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/10—Architectures or entities
    • H04L65/1053—IP private branch exchange [PBX] functionality entities or arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1069—Session establishment or de-establishment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/40—Support for services or applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/08—Protocols for interworking; Protocol conversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/02—Calling substations, e.g. by ringing

Definitions

  • the present invention relates to the field of communications technologies, and in particular, to a government-enterprise network communication device, a communication method, and a computer storage medium. Background technique
  • IP PBX private branch exchange
  • the traditional government-enterprise voice communication is mainly based on the private branch exchange (IP PBX) technology, which is mainly used to access the user's voice.
  • IP PBX private branch exchange
  • the equipment is mainly various types of landline, and with the office needs of the government and enterprise network, the employees are Most of the work will use mobile phones, personal computers or tablets for office work, so the government and enterprise network also have the need for collaborative work for these terminals. Therefore, how to realize communication of various terminals based on the government and enterprise network has become an urgent problem to be solved. Summary of the invention
  • the present invention aims to provide a communication device and communication method for a government enterprise network, and a computer storage medium, which are used to solve the problem that the existing government enterprise network cannot support the communication of the browser terminal.
  • a government-enterprise network communication device comprising:
  • the receiving unit is configured to receive a call request that is sent by the browser user terminal to the called terminal by using a browser with a browser-based real-time communication WebRTC capability;
  • the processing unit is configured to establish a connection between the browser user terminal and the called terminal according to the call request.
  • the processing unit further includes a first processing module and/or a second processing module; the first processing module is configured to receive, within the government, the internal network of the government enterprise network When the browser user terminal sends a call request, the protocol conversion is performed, and the registered user is queried according to the called terminal number. When the called terminal is queried, the browser user terminal inside the government enterprise network is established. The connection of the called terminal;
  • the second processing module is configured to perform protocol conversion when the receiving unit receives a call request sent by a browser user terminal outside the government enterprise network, and query the registered user according to the called terminal number. Establishing a connection between the browser user terminal outside the government enterprise network and the called terminal when the called terminal is queried;
  • the called terminal is a user terminal inside the government enterprise network.
  • the processing unit further includes: a third processing module;
  • the receiving unit is further configured to receive a call request sent by the landline user terminal in the government enterprise network to make a call with the called terminal;
  • the third processing module is configured to perform protocol conversion when the receiving unit receives the call request sent by the landline user terminal in the government enterprise network, and query the registered user according to the called terminal number, When the called terminal is queried, the connection between the landline user terminal and the called terminal in the government enterprise network is established, wherein the called terminal is a user terminal inside the government enterprise network.
  • the processing unit further includes: a fourth processing module;
  • the receiving unit is further configured to receive a call request sent by the landline user terminal in the government enterprise network to make a call with the called terminal;
  • the fourth processing module is configured to perform protocol conversion when the receiving unit receives the landline user terminal in the government enterprise network and the call request sent by the browser user terminal, according to the called terminal number Querying the registered user, when the called terminal is not queried, sending the call request to the network voice telephone service network element through the Ethernet and the router, and establishing the government and enterprise network through the network voice telephone service network element The connection between the landline user terminal, the browser user terminal and the called terminal, wherein the called terminal is a user terminal outside the government enterprise network.
  • the receiving unit is further configured to receive the landline user terminal in the government enterprise network. Or when the call request sent by the browser user terminal, such as the landline user terminal or the browser user terminal has permission, the processing unit is triggered.
  • the embodiment of the invention further provides a communication method for a government enterprise network, including:
  • the call request sent by the browser user terminal inside the government enterprise network is received, a protocol conversion is performed, and the registered user is queried according to the called terminal number, when the called terminal is queried Establishing a connection between the browser user terminal inside the government enterprise network and the called terminal;
  • the method further includes: receiving a call request sent by the landline user terminal in the government enterprise network to make a call with the called terminal;
  • the protocol conversion is performed, and the registered user is queried according to the called terminal number, and when the called terminal is queried, the policy is established.
  • the method further includes: receiving a call request sent by the landline user terminal in the government enterprise network to make a call with the called terminal;
  • the call request is sent to the Ethernet and the router.
  • a network voice telephone service network element wherein the network voice telephone service network element establishes a connection between a landline user terminal, a browser user terminal and a called terminal in the government enterprise network, wherein the called terminal is outside the government enterprise network User terminal.
  • the method further includes: receiving a call request sent by the landline user terminal in the government enterprise network to make a call with the called terminal;
  • a mobile phone or a browser user terminal in the government enterprise network When receiving a call request sent by a landline user terminal, a mobile phone or a browser user terminal in the government enterprise network, if the landline user terminal or the browser user terminal has the right, the landline user terminal is established according to the call request. And a connection between the browser user terminal and the called terminal.
  • Embodiments of the present invention also provide a computer storage medium in which computer executable instructions are stored, the computer executable instructions being used to perform the above method.
  • the communication device, the communication method and the computer storage medium of the government enterprise network provided by the embodiments of the present invention can not only support different terminals in the government enterprise network to perform mutual dialing, but also support different terminals inside and outside the government enterprise network to make calls, and call It does not depend on the carrier network, which saves money and costs.
  • FIG. 1 is a schematic structural diagram of a communication device of a government enterprise network according to an embodiment of the present invention
  • FIG. 2 is a schematic structural diagram of another communication device for a government enterprise network according to an embodiment of the present invention
  • FIG. 3 is a schematic structural diagram of a communication device for a government enterprise network according to an embodiment of the present invention
  • FIG. 4 is still another embodiment of the present invention.
  • FIG. 5 is a schematic structural diagram of a communication device of a government enterprise network according to Embodiment 1 of the present invention
  • FIG. 6 is a flowchart of a communication method of a government enterprise network according to Embodiment 2 of the present invention;
  • FIG. 7 is a flowchart of a communication method of another government enterprise network according to Embodiment 2 of the present invention
  • FIG. 8 is a schematic structural diagram of a system for implementing a communication method of a government enterprise network according to Embodiment 2 of the present invention
  • Second there is another flow chart of the communication method of the communication method of the government and enterprise network. detailed description
  • the main purpose of the embodiments of the present invention is to provide a communication device and a communication method for a government enterprise network, which can not only support different types of terminals in the government enterprise network, but also support different types of terminals inside and outside the government enterprise network.
  • the call is made, and the call does not depend on the carrier network, which greatly saves costs and thus reduces costs.
  • the technical scheme of the present invention will be described in detail below through several specific embodiments.
  • Embodiments of the present invention provide a communication device for a government enterprise network.
  • the device includes a receiving unit 11 and a processing unit 12 coupled to each other.
  • the receiving unit 11 receives the call request that the browser user terminal sends a call with the called terminal through the browser with the browser-based real-time communication WebRTC capability, and after receiving the call request, the processing unit 12 according to the The call request establishes a connection between the calling terminal and the called terminal.
  • the processing unit 12 first performs protocol conversion, and queries the registered user according to the called terminal number. When the called terminal is queried, the connection of the calling and called terminals is established.
  • the protocol conversion is specifically to convert the calling and called terminal information and media information in the call request into an internal unified protocol.
  • the calling terminal having the ability to log in to the browser in the embodiment of the present invention sends a call to the receiving unit by using a WebRTC-capable browser in an HTTP-Hypertext Transfer Protocol (HTTP) or a Web Socket WebSocket manner.
  • HTTP HTTP-Hypertext Transfer Protocol
  • Web Socket WebSocket a Web Socket WebSocket manner.
  • the request, and the calling terminal that is registered in the enterprise network and cannot access the Internet, such as various landlines, directly sends a call request to the receiving unit 11, and the processing unit 12 performs protocol conversion on the call request to establish a connection between the calling terminal and the called terminal.
  • the processing unit 12 of the embodiment of the present invention first needs to transfer the received call request. Switching to the default protocol, and establishing a connection between the calling terminal and the called terminal according to the call request.
  • the preset protocol is a protocol commonly used in the communication device of the government enterprise network in the embodiment of the present invention, such as: SIP protocol, Opus, G.711 protocol or other related processing protocols.
  • the processing unit 12 converts the call request into the SIP protocol in the communication device of the government enterprise network, or converts the call application into the Opus and G.711 protocols when the called terminal is a landline user inside the government enterprise network.
  • the calling terminal in the embodiment of the present invention includes: a registered browser user terminal and a landline user terminal inside the government enterprise network, and a browser user terminal such as a mobile phone, a personal computer, a tablet computer, and a browser inside the government enterprise network.
  • a browser user terminal such as a mobile phone, a personal computer, a tablet computer, and a browser inside the government enterprise network.
  • Users can be in the corporate office, or in the business trip, landline user terminals such as ordinary telephone ost, broadband telephone (SIP Phone) or broadband video phone (SIP video phone), or browser user terminals outside the government and enterprise network, such as Mobile phone, personal computer or tablet;
  • the called terminal includes: a browser user terminal and a landline user terminal registered in the government enterprise network, or a browser user terminal and a landline user terminal outside the government enterprise network, and a browser user terminal such as a mobile phone, a personal computer, and a tablet Computer, landline user terminal such as mobile phone, regular phone post, broadband phone (SIP Phone) or broadband video phone (SIP video phone).
  • a browser user terminal such as a mobile phone, a personal computer, and a tablet Computer
  • landline user terminal such as mobile phone, regular phone post, broadband phone (SIP Phone) or broadband video phone (SIP video phone).
  • the receiving unit 11 of the embodiment of the present invention When receiving the call request of the browser user terminal and the landline user terminal registered in the government enterprise network, the receiving unit 11 of the embodiment of the present invention first determines whether the calling terminal has a call right, when determining When there is permission, the processing unit 12 is triggered to make a connection.
  • FIG. 2 is a schematic structural diagram of another communication device of a government enterprise network according to an embodiment of the present invention.
  • the processing unit 12 further includes a first processing module 121, a second processing module 122, and a third processing.
  • the module 123 and the fourth processing module 124, and the first processing module 121, the second processing module 122, the third processing module 123, and the fourth processing module 124 are each coupled to the receiving unit 11.
  • the first processing module 121 receives the browser inside the government enterprise network at the receiving unit 11 When the user terminal sends a call request, the protocol conversion is performed, and the registered user is queried according to the called terminal number. When the called terminal is queried, the browser user terminal inside the government enterprise network is established and the The connection of the called terminal;
  • the second processing module 122 When the receiving unit 11 receives the call request sent by the browser user terminal outside the government enterprise network, the second processing module 122 performs protocol conversion, and queries the registered user according to the called terminal number, when the query is performed.
  • the connection between the browser user terminal outside the government enterprise network and the called terminal is established, for example, when the browser user terminal outside the government enterprise network calls the enterprise customer service hotline, the second After the processing module 122 performs protocol conversion, the browser user terminal outside the government enterprise network is connected with the customer service hotline of the enterprise.
  • the third processing module 123 When the receiving unit 11 receives the call request sent by the landline user terminal in the government enterprise network, the third processing module 123 performs protocol conversion, and queries the registered user according to the called terminal number, when queried When the called terminal establishes a connection between the landline user terminal and the called terminal in the government enterprise network,
  • the called terminals in the first processing module 121, the second processing module 122, and the third processing module 123 are all user terminals inside the government enterprise network.
  • the fourth processing module 124 is configured to perform protocol conversion when the receiving unit 11 receives the landline user terminal in the government enterprise network and the call request sent by the browser user terminal, according to the called terminal number Querying the registered user, when the called terminal is not queried, sending the call request to the network voice telephone service network element through the Ethernet and the router, and establishing the government and enterprise network through the network voice telephone service network element
  • the called terminal is a user outside the government enterprise network, that is, a user who is not registered in the government enterprise network.
  • FIG. 3 is a schematic structural diagram of still another government enterprise network communication device according to an embodiment of the present invention.
  • the processing unit 12 further includes a first processing module 121, a second processing module 122, and a fourth processing.
  • the module 124, and the first processing module 121, the second processing module 122, and the fourth processing module 124 are respectively coupled to the receiving unit 11.
  • the first processing module 121 When the receiving unit 11 receives the call request sent by the browser user terminal inside the government enterprise network, the first processing module 121 performs protocol conversion, and queries the registered user according to the called terminal number, when the query is performed.
  • the called terminal When the called terminal is connected, the connection between the browser user terminal inside the government enterprise network and the called terminal is established; the second processing module 122 receives the browser outside the government enterprise network at the receiving unit 11
  • the user terminal sends a call request, the protocol conversion is performed, and the registered user is queried according to the called terminal number.
  • the browser user terminal outside the government enterprise network is established and the The connection of the called terminal; for example, when the browser user terminal outside the government enterprise network calls the customer service hotline of the enterprise, the second processing module 122 performs protocol conversion, and the browser user terminal outside the government enterprise network and The customer service hotline of the enterprise is connected; wherein the called terminals of the first processing module 121 and the second processing module 122 are user terminals inside the government enterprise network.
  • the fourth processing module 124 performs protocol conversion, and queries the registered terminal number according to the called terminal number.
  • the call request is sent to the network voice telephone service network element through the Ethernet and the router, and the landline user in the government enterprise network is established through the network voice telephone service network element.
  • the terminal, the browser user terminal and the called terminal are connected, wherein the called terminal in the fourth processing module 124 is a user terminal outside the government enterprise network.
  • FIG. 4 is a schematic structural diagram of still another communication device of a government enterprise network according to an embodiment of the present invention.
  • the processing unit 12 in the embodiment of the present invention includes only the third processing module 123 and the fourth processing module.
  • the third processing module 123 and the fourth processing module 124 are coupled to the receiving unit 11, wherein the receiving unit 11 receives a call request sent by the landline user terminal in the government enterprise network to make a call with the called terminal, and passes the fourth The processing module 124 performs protocol conversion, according to the Calling the terminal number to query the registered user.
  • the call request is sent to the network voice telephone service network element through the Ethernet and the router, and the network voice telephone service network element is established.
  • the unit receives the call request sent by the landline user terminal in the government enterprise network, the protocol conversion is performed, and the registered user is queried according to the called terminal number, and when the called terminal is queried, the policy is established.
  • the embodiment of the present invention further provides an architecture of a government-enterprise network communication device.
  • the method includes: a Web TC gateway 112, an access module 111, a call control module 125, a media processing module 1210, an interworking module 126, and a service logic processing.
  • the WebRTC gateway 112 can receive the call request sent by HTTP or WebSocket, and perform internal signaling conversion. Generally, the HTTP or SIP over WebSocket can be used to transfer the SIP, and the call request is sent to the call control module 125;
  • the access module 111 mainly receives a call request sent by the ordinary telephone, the broadband telephone or the broadband video telephone, and sends the call request to the call control module 125;
  • the call control module 125 mainly performs authentication and call processing on the user's call, and communicates with other modules, including point-to-point voice and video calls, routing selection, call information inquiry, media plane/ICE negotiation, and service triggering.
  • the media processing module 1210 is mainly configured to process media functions such as transcoding and protocol conversion of the media;
  • the interworking module 126 is mainly configured to communicate with other IP networks;
  • the service logic processing module 127 includes a call center, a supplementary service, a UC, and the like.
  • the call center completes the queuing and scheduling of the call, and the supplementary service mainly completes supplementary services such as call forwarding.
  • Uc completes services such as message and file sharing;
  • the database module 129 mainly stores business data and authentication data related to users of the government enterprise network.
  • OAM&P module 128 (Operation, Administration, Maintenance and Provisioning operation, management, maintenance, configuration operation, management, maintenance, and configuration) is mainly used to handle daily network management functions such as faults and performance of the communication platform.
  • the processing unit 12 sends the call request to the voice over Internet phone (VOIP) through the Ethernet and the router. That is, the processing unit in the embodiment of the present invention is connected to the Public Switched Telephone Network (PSTN) through a trunk line (FXO or E1), and sends a local call request to the called terminal in the non-local enterprise network.
  • PSTN Public Switched Telephone Network
  • FXO or E1 trunk line
  • the terminal inside the government enterprise network in the embodiment of the present invention needs to be registered in advance.
  • the user registration may be performed by using HTTP (user name, password) or web socket protocol, and the user name and password, Open ID or SIP may be used.
  • HTTP user name, password
  • Open ID or SIP may be used.
  • the Digest method is either registered in the government-enterprise network communication platform. If it is used in the call center service, the user may not register.
  • the receiving unit 11 receives a call request from the calling terminal to the called terminal through HTTP or WebSocket.
  • the calling terminal is a terminal already registered in the government enterprise network
  • the processing unit 12 converts the received call request into a preset protocol, and establishes a connection between the calling terminal and the called terminal.
  • the processing unit 12 sends the call request to the network voice telephone service network element VOIP through the Ethernet and the router.
  • the WebRTC-based government-enterprise network communication device provided by the embodiment of the present invention can enable the government and enterprise network Internal and external terminals of different types are dialed so that the call does not depend on the carrier network, which saves roaming costs and thus reduces costs.
  • Embodiment 2
  • An embodiment of the present invention provides a communication method for a government enterprise network.
  • the method includes: S601: Receive a call request that a browser user terminal sends a call with a called terminal through a WebRTC-capable browser;
  • the step specifically includes: converting the call request into a preset protocol, and then establishing, according to the call request, the calling terminal to connect with the called terminal.
  • the preset protocol is a corresponding protocol commonly used in the communication device of the government enterprise network in the embodiment of the present invention, such as: SIP protocol, Opus or G.711 protocol.
  • the HTTP or Websocket call application is uniformly converted into the SIP protocol, or when the called terminal is a landline user inside the government enterprise network, the call application is converted into the Opus and G.711 protocols.
  • the calling terminal in the embodiment of the present invention includes: a registered browser user terminal and a landline user terminal inside the government enterprise network, a browser user terminal such as a mobile phone, a personal computer, a tablet computer, a landline user terminal such as a ordinary telephone ost , a SIP phone or a SIP video phone, or a browser user terminal external to the government and enterprise network, such as a mobile phone, a personal computer or a tablet;
  • the called terminal in the embodiment of the present invention includes: a browser user terminal and a landline user terminal registered in the government enterprise network, or a browser user terminal and a landline user terminal outside the government enterprise network, and a browser user terminal such as a mobile phone or a personal Computer, tablet, landline user terminal such as a regular phone post, a SIP phone or a SIP video phone.
  • the calling terminal When the calling terminal is a terminal that has been registered in the government enterprise network, when receiving the call request, it is first determined whether the calling terminal has a call right, and when it is determined that there is permission, The call request performs media negotiation, and the calling terminal is established to connect with the called terminal according to the call request.
  • the call request is sent to the network voice telephone service network element VOIP through the Ethernet and the router. That is, the processing unit in the embodiment of the present invention is connected to the Public Switched Telephone Network (PSTN) through a trunk line (FXO or E1), and sends a call request locally received to the called terminal in the non-local enterprise network.
  • PSTN Public Switched Telephone Network
  • FXO or E1 trunk line
  • the protocol is converted, such as the Sip protocol for PSTN.
  • the method in the embodiment of the present invention further includes the step of registering, specifically, using HTTP (user name, password) or websocket protocol for user registration, or using a username and password, an Open ID or a SIP Digest method. Or it is registered in the government-enterprise network communication platform. If it is used for the call center business users, it may not be registered.
  • FIG. 7 is a flowchart of another communication method of a government enterprise network according to an embodiment of the present invention
  • FIG. 8 is a schematic structural diagram of a system for implementing a communication method of a government enterprise network according to Embodiment 2 of the present invention, and FIG. 5, FIG.
  • the communication method includes:
  • the browser user accesses the website of the government enterprise network to register;
  • the step specifically includes: the browser user accesses the webpage of the government enterprise network through the PC, the mobile phone or the tablet computer, and the webpage has a registered link, and the registration link is used to register.
  • the browser user uses the Sip over web socket to make a call or initiates a call through HTTP.
  • the WebRTC gateway converts the main called party information and media information transmitted in the web socket or HTTP into The internal protocol is transmitted to the call control module;
  • the step specifically includes: after the registration is successful, the browser user performs audio, video, and UC-type services with other colleagues through the address book and the click-to-call button in the webpage according to the work needs, and clicks
  • the action of the button triggers the browser webRTC API to call the video and audio resources to implement the call service.
  • the browser will pass the information to the WebRTC gateway through websocket or HTTP, such as the called number, the work number (need to correspond to the number), the web socket or
  • the calling and called information, media information, etc. transmitted in the HTTP are converted into an internal protocol and transmitted to the call control module. Completing the supplementary service or the message service, etc. If the browser user calls the landline user of the government enterprise network, the voice codec conversion such as the conversion of Opus and G.711 may be required, which is completed by the media processing module.
  • the call control module performs authentication according to the authority of the user in the database module, and determines that the called information of the user is the SIP phone of the government enterprise network, and processes the call service of the user to the access module after processing the calling service of the user;
  • the access module calls the corresponding SIP Phone, and the landline user picks up the phone, so that the two parties start talking.
  • FIG. 9 is a flow chart of dialing a communication method of a government enterprise network according to an embodiment of the present invention.
  • a landline client such as a SIP phone
  • the access information module is transmitted to the access module of the communication device of the government enterprise network, and the access module transmits the call information to the call control module, and the call control module first processes the calling service of the SIP phone according to the service of the calling user ( For example, supplementary service), and then according to the called number, the called user has been registered in the call control module, and then the WebRTC user uses the Sip over web socket to find the WebRTC user through the WebRTC module, and the WebRTC user will ring and answer the call.
  • the service of the calling user For example, supplementary service
  • the calling terminal is a terminal that can log in to the browser outside the government enterprise network, and the call is to be made with the enterprise network agent (that is, the calling terminal dials the service hotline of the government enterprise network), and the call request is negotiated. Transformation, if necessary, after queuing and scheduling, establish a connection between the calling terminal and the agent of the enterprise network;
  • the external customers of the government and enterprise network can directly realize the call with the government and enterprise network by browsing the webpage and clicking the webpage link. It does not need to go through the carrier network.
  • the call button When the customer clicks the call button, the call will be transmitted to the government through Sip over WebSocket or HTTP.
  • WebRTC gateway of network communication device For processing, the WebRTC gateway records the address information of the user for easy addressing.
  • the calling module in the communication device of the government enterprise network determines that the call center number is triggered according to the called information, and triggers the service logic processing module, the business logic processing module.
  • the call will be queued while waiting for the user to play through the media processing module.
  • the business logic processing module schedules the call and distributes the call to the corresponding agent according to the state of the agent.
  • the call request When the call request is for a called terminal outside the government enterprise network, the call request is sent to the network voice telephone service network element VOIP through the Ethernet and the router for connection. Specifically, it is connected to the PSTN through a trunk (FXO or E1) to send a local telephone call to the PSTN, and is connected to an internal Ethernet and a router to send an IP long distance call to the VoIP network.
  • a trunk FXO or E1
  • E1 an internal Ethernet and a router to send an IP long distance call to the VoIP network.
  • webscoket-Sip, webSocket-PTSN and HTTP to PSTN conversion are required.
  • the embodiment of the present invention further provides a computer storage medium, wherein computer executable instructions are stored, and the computer executable instructions are used to execute the method described in any of the above embodiments.
  • Each of the above modules may be implemented by a central processing unit (CPU), a digital signal processor (DSP) or a Field-Programmable Gate Array (FPGA) in the electronic device.
  • CPU central processing unit
  • DSP digital signal processor
  • FPGA Field-Programmable Gate Array
  • embodiments of the present invention can be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of a hardware embodiment, a software embodiment, or a combination of software and hardware. Moreover, the invention can be embodied in the form of one or more computer program products embodied on a computer usable storage medium (including but not limited to disk storage and optical storage, etc.) in which computer usable program code is embodied.
  • a computer usable storage medium including but not limited to disk storage and optical storage, etc.
  • These computer program instructions can be provided to a general purpose computer, a special purpose computer, an embedded processor or other programmable data processing device processor to produce a machine such that a flow or a block diagram of a flow or a block diagram or A device that has multiple functions specified in the box.
  • the computer program instructions can also be stored in a computer readable memory that can direct a computer or other programmable data processing device to operate in a particular manner, such that the instructions stored in the computer readable memory produce an article of manufacture comprising the instruction device.
  • the apparatus implements the functions specified in one or more blocks of a flow or a flow and/or block diagram of the flowchart.
  • These computer program instructions can also be loaded onto a computer or other programmable data processing device such that a series of operational steps are performed on a computer or other programmable device to produce computer-implemented processing for execution on a computer or other programmable device.
  • the instructions provide steps for implementing the functions specified in one or more of the flow or in a block or blocks of a flow diagram.
  • Embodiments of the present invention provide a communication device, a communication method, and a computer storage medium for a government enterprise network, which can support different terminals in the government enterprise network to perform mutual dialing, and can also support different terminals inside and outside the government enterprise network to make calls, and the call is not Relying on the carrier network saves money and costs.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Multimedia (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • Computer Security & Cryptography (AREA)
  • Telephonic Communication Services (AREA)

Abstract

本发明实施例公开了一种政企网通信装置及通信方法、计算机存储介质，该装置包括接收单元和处理单元，相应的，该方法包括：接收单元接收浏览器用户终端通过具备WebRTC能力的浏览器发送来的与被叫终端进行通话的通话请求，处理单元根据所述通话请求建立该浏览器用户终端与所述被叫终端的连接。

Description

一种政企网通信装置及通信方法、 计算机存储介质 技术领域
本发明涉及通信技术领域， 尤其涉及一种政企网通信装置及通信方法、 计算机存储介质。 背景技术
传统的政企语音通信以用户交换机（ Private branch exchange， IP PBX ) 技术为主， 主要用于接入用户的语音， 设备主要是各类座机， 而随着政企 网的人员办公需求， 员工在工作中大多会使用手机、 个人电脑或者平板电 脑进行办公， 所以政企网对于这些终端也都有协同办公的需求。 因此， 如 何实现各种终端都能基于政企网进行通信成为现在亟待需要解决的问题。 发明内容
鉴于上述的分析， 本发明旨在提供一种政企网通信装置及通信方法、 计算机存储介质， 用以解决现有的政企网不能支持浏览器终端进行通信的 问题。
本发明实施例主要是通过以下技术方案实现的：
一种政企网通信装置， 包括：
接收单元， 配置为接收浏览器用户终端通过具备基于浏览器的实时通 信 WebRTC能力的浏览器发送来的与被叫终端进行通话的通话请求；
处理单元， 配置为根据所述通话请求建立该浏览器用户终端与所述被 叫终端的连接。
优选地， 所述处理单元进一步包括第一处理模块和 /或第二处理模块； 所述第一处理模块， 配置为在所述接收单元接收到的是政企网内部的 浏览器用户终端发送来的通话请求时， 进行协议转换， 根据所述被叫终端 号码查询已注册的用户， 当查询到所述被叫终端时， 建立该政企网内部的 浏览器用户终端与所述被叫终端的连接；
所述第二处理模块， 配置为在所述接收单元接收到的是政企网外部的 浏览器用户终端发送来的通话请求时， 进行协议转换， 根据所述被叫终端 号码查询已注册的用户， 当查询到所述被叫终端时， 建立该政企网外部的 浏览器用户终端与所述被叫终端的连接；
其中， 所述被叫终端是政企网内部的用户终端。
优选地， 所述处理单元还包括： 第三处理模块；
所述接收单元还配置为， 接收政企网内的座机用户终端发送来的与被 叫终端进行通话的通话请求；
所述第三处理模块， 配置为在所述接收单元接收到的是政企网内的座 机用户终端发送来的通话请求时， 进行协议转换， 根据所述被叫终端号码 查询已注册的用户， 当查询到所述被叫终端时， 建立该政企网内的座机用 户终端与被叫终端的连接， 其中， 所述被叫终端是政企网内部的用户终端。
优选地， 所述处理单元还包括： 第四处理模块；
所述接收单元还配置为， 接收政企网内的座机用户终端发送来的与被 叫终端进行通话的通话请求；
所述第四处理模块， 配置为在所述接收单元接收到的是政企网内的座 机用户终端， 以及浏览器用户终端发送来的通话请求时， 进行协议转换， 根据所述被叫终端号码查询已注册的用户， 当未查询到所述被叫终端时， 将所述通话请求通过以太网和路由器发送给网络语音电话业务网元， 通过 所述网络语音电话业务网元建立政企网内的座机用户终端、 浏览器用户终 端与被叫终端的连接， 其中， 所述被叫终端是政企网外的用户终端。
优选地， 所述接收单元还配置为， 在接收到政企网内的座机用户终端 或浏览器用户终端发送来的通话请求时， 如座机用户终端或浏览器用户终 端有权限， 则触发所述处理单元。
本发明实施例还提供了一种政企网的通信方法， 包括：
接收浏览器用户终端通过具备基于浏览器的实时通信 WebRTC能力的 浏览器发送来的与被叫终端进行通话的通话请求， 根据所述通话请求建立 该浏览器用户终端与所述被叫终端的连接。
优选地， 当接收到的是政企网内部的浏览器用户终端发送来的通话请 求时， 进行协议转换， 根据所述被叫终端号码查询已注册的用户， 当查询 到所述被叫终端时， 建立该政企网内部的浏览器用户终端与所述被叫终端 的连接；
当接收到的是政企网外部的浏览器用户终端发送来的通话请求时， 进 行协议转换， 根据所述被叫终端号码查询已注册的用户， 当查询到所述被 叫终端时， 建立该政企网外部的浏览器用户终端与所述被叫终端的连接； 其中， 所述被叫终端是政企网内部的用户终端。
优选地， 还包括： 接收政企网内的座机用户终端发送来的与被叫终端 进行通话的通话请求；
当接收到的是政企网内的座机用户终端发送来的通话请求时， 进行协 议转换， 根据所述被叫终端号码查询已注册的用户， 当查询到所述被叫终 端时， 建立该政企网内的座机用户终端与被叫终端的连接， 其中， 所述被 叫终端是政企网内部的用户终端。
优选地， 还包括： 接收政企网内的座机用户终端发送来的与被叫终端 进行通话的通话请求；
当接收到的是政企网内的座机用户终端， 以及浏览器用户终端发送来 的通话请求时， 进行协议转换， 根据所述被叫终端号码查询已注册的用户， 当未查询到所述被叫终端时， 将所述通话请求通过以太网和路由器发送给 网络语音电话业务网元， 通过所述网络语音电话业务网元建立政企网内的 座机用户终端、 浏览器用户终端与被叫终端的连接， 其中， 所述被叫终端 是政企网外的用户终端。
优选地， 还包括： 接收政企网内的座机用户终端发送来的与被叫终端 进行通话的通话请求；
当接收到的是政企网内的座机用户终端、 手机或浏览器用户终端发送 来的通话请求时， 如座机用户终端或浏览器用户终端有权限， 则根据所述 通话请求建立该座机用户终端、 浏览器用户终端与所述被叫终端的连接。
本发明实施例还提供了一种计算机存储介质， 其中存储有计算机可执 行指令， 所述计算机可执行指令用于执行上述的方法。
本发明实施例有益效果如下：
本发明实施例提供的一种政企网通信装置及通信方法、 计算机存储介 质， 不但能够支持政企网内部不同的终端进行互拨， 还能支持政企网内外 不同的终端进行通话， 且通话不依赖于运营商网络， 大大节省了费用， 从 而降低了成本。 附图说明
图 1为本发明实施例一政企网通信装置的结构示意图；
图 2为本发明实施例一另一种政企网通信装置的结构示意图； 图 3为本发明实施例一再一种政企网通信装置的结构示意图； 图 4为本发明实施例一又再一种政企网通信装置的结构示意图； 图 5为本发明实施例一还再一种政企网通信装置的结构示意图； 图 6为本发明实施例二的政企网的通信方法的流程图；
图 7为本发明实施例二的另一种政企网的通信方法的流程图； 图 8为本发明实施例二的实现政企网的通信方法的系统结构示意图； 图 9为本发明实施例二的还再一种政企网的通信方法的互拨流程图。 具体实施方式
下面结合附图来具体描述本发明的优选实施例， 其中， 附图构成本申 请一部分， 并与本发明的实施例一起用于阐释本发明的原理。 为了清楚和 简化目的， 当其可能使本发明的主题模糊不清时， 将省略本文所描述的器 件中已知功能和结构的详细具体说明。
本发明实施例的主要目的是提供一种政企网通信装置及通信方法， 该 通信装置不但能够支持政企网内部不同的类型的终端进行互拨， 还能支持 政企网内外不同类型的终端进行通话， 且通话不依赖于运营商网络， 大大 节省了费用， 从而降低了成本。 下面就通过几个具体实施例对本发明的技 术方案进行详细说明。
实施例一
本发明实施例提供了一种政企网通信装置， 参见图 1， 该装置包括相互 耦合的接收单元 11和处理单元 12。 本发明实施例通过接收单元 11接收浏 览器用户终端通过具备基于浏览器的实时通信 WebRTC能力的浏览器发送 来的与被叫终端进行通话的通话请求， 接收到通话请求后， 处理单元 12根 据所述通话请求建立所述主叫终端和所述被叫终端的连接。 其中， 处理单 元 12先进行协议转换， 根据所述被叫终端号码查询已注册的用户， 当查询 到所述被叫终端时， 再建立所述主被叫终端的连接。 协议转换具体为将通 话请求中的主被叫终端信息和媒体信息等转换为内部统一的协议。
本发明实施例中的具有能够登陆浏览器的主叫终端通过具备 WebRTC 能力的浏览器以超文本传输协议 （HTTP-Hypertext transfer protocol， HTTP) 或者网页套接字 WebSocket方式向所述接收单元发送通话请求， 而本政企 网内已注册不能上网的主叫终端如各种座机， 直接向接收单元 11发送通话 请求， 处理单元 12对通话请求进行协议转换建立主、 被叫终端的连接。
本发明实施例的所述处理单元 12首先需要将接收到的所述通话请求转 换为预设协议， 再根据所述通话请求建立主、 被叫终端连接。 所述预设协 议为本发明实施例的政企网通信装置内部通用的一个协议， 如： SIP协议、 Opus, G.711协议或者是其他的相关处理协议。
举例说明，处理单元 12将通话请求统一转化为政企网通信装置内的 SIP 协议， 或者是当被叫终端是政企网内部的座机用户时， 将通话申请转换为 Opus和 G.711协议。
本发明实施例中的所述主叫终端包括： 政企网内部的已注册的浏览器 用户终端和座机用户终端， 浏览器用户终端如手机、 个人电脑、 平板电脑， 政企网内部的浏览器用户可以在企业办公室， 也可以是在出差地， 座机用 户终端如普通话机 ost, 宽带话机（ SIP Phone )或宽带视频话机 (SIP video Phone), 或者是政企网外部的浏览器用户终端， 如手机、 个人电脑或平板电 脑；
所述被叫终端包括： 政企网内部已注册的浏览器用户终端和座机用户 终端， 或者是政企网外部的浏览器用户终端和座机用户终端， 浏览器用户 终端如手机、 个人电脑、 平板电脑， 座机用户终端如手机、 普通话机 post、 宽带话机（ SIP Phone )或宽带视频话机 (SIP video Phone)。
本发明实施例的接收单元 11在接收所述主叫终端为政企网内部已注册 的浏览器用户终端、 座机用户终端的呼叫请求时， 先判断所述主叫终端是 否有呼叫权限， 当确定有权限时， 触发所述处理单元 12进行连接。
图 2所示为本发明实施例的另一种政企网通信装置的结构示意图， 如 图 2所示， 所述处理单元 12进一步包括第一处理模块 121、 第二处理模块 122、 第三处理模块 123和第四处理模块 124， 且第一处理模块 121、 第二 处理模块 122、 第三处理模块 123和第四处理模块 124均分别与接收单元 11相耦合。
第一处理模块 121在所述接收单元 11接收到的是政企网内部的浏览器 用户终端发送来的通话请求时， 进行协议转换， 根据所述被叫终端号码查 询已注册的用户， 当查询到所述被叫终端时， 建立该政企网内部的浏览器 用户终端与所述被叫终端的连接；
第二处理模块 122在所述接收单元 11接收到的是政企网外部的浏览器 用户终端发送来的通话请求时， 进行协议转换， 根据所述被叫终端号码查 询已注册的用户， 当查询到所述被叫终端时， 建立该政企网外部的浏览器 用户终端与所述被叫终端的连接， 例如， 当政企网外部的浏览器用户终端 呼叫的是企业的客服热线， 第二处理模块 122进行协议转换后， 将该政企 网外部的浏览器用户终端与企业的客服热线进行连接。
第三处理模块 123在所述接收单元 11接收到的是政企网内的座机用户 终端发送来的通话请求时， 进行协议转换， 根据所述被叫终端号码查询已 注册的用户， 当查询到所述被叫终端时， 建立该政企网内的座机用户终端 与被叫终端的连接，
其中， 第一处理模块 121、 第二处理模块 122和第三处理模块 123中的 被叫终端均是政企网内部的用户终端。
第四处理模块 124， 配置为在所述接收单元 11接收到的是政企网内的 座机用户终端， 以及浏览器用户终端发送来的通话请求时， 进行协议转换， 根据所述被叫终端号码查询已注册的用户， 当未查询到所述被叫终端时， 将所述通话请求通过以太网和路由器发送给网络语音电话业务网元， 通过 所述网络语音电话业务网元建立政企网内的座机用户终端、 浏览器用户终 端与被叫终端的连接， 其中， 所述被叫终端是政企网外的用户终端。 其被 叫终端为政企网外的用户， 即未在政企网进行注册的用户。
当然本领域的技术人员也可以根据实际需要只选用其中部分的处理模 块，例如只设置第一处理模块 121、第二处理模块 122和第三处理模块 123， 或者是只设置如图 3和 4所示的装置。 图 3 所示为本发明实施例的再一种政企网通信装置的结构示意图， 如 图 3所示， 所述处理单元 12进一步包括第一处理模块 121、 第二处理模块 122和第四处理模块 124， 且第一处理模块 121、 第二处理模块 122、 第四 处理模块 124均分别与接收单元 11相耦合。 第一处理模块 121在所述接收 单元 11接收到的是政企网内部的浏览器用户终端发送来的通话请求时， 进 行协议转换， 根据所述被叫终端号码查询已注册的用户， 当查询到所述被 叫终端时， 建立该政企网内部的浏览器用户终端与所述被叫终端的连接； 第二处理模块 122在所述接收单元 11接收到的是政企网外部的浏览器用户 终端发送来的通话请求时， 进行协议转换， 根据所述被叫终端号码查询已 注册的用户， 当查询到所述被叫终端时， 建立该政企网外部的浏览器用户 终端与所述被叫终端的连接； 例如， 当政企网外部的浏览器用户终端呼叫 的是企业的客服热线， 所述第二处理模块 122进行协议转换后， 将该政企 网外部的浏览器用户终端与企业的客服热线进行连接； 其中， 第一处理模 块 121和第二处理模块 122的被叫终端均是政企网内部的用户终端。 第四 处理模块 124在所述接收单元 11接收到的是政企网内的座机用户终端， 以 及浏览器用户终端发送来的通话请求时， 进行协议转换， 根据所述被叫终 端号码查询已注册的用户， 当未查询到所述被叫终端时， 将所述通话请求 通过以太网和路由器发送给网络语音电话业务网元， 通过所述网络语音电 话业务网元建立政企网内的座机用户终端、 浏览器用户终端与被叫终端的 连接， 其中， 第四处理模块 124中的被叫终端是政企网外的用户终端。
图 4为本发明实施例的又再一种政企网通信装置的结构示意图，与图 2 和 3相比， 本发明实施例中的处理单元 12仅包括第三处理模块 123和第四 处理模块 124， 该第三处理模块 123和第四处理模块 124与接收单元 11耦 合， 其中接收单元 11接收政企网内的座机用户终端发送来的与被叫终端进 行通话的通话请求， 并通过第四处理模块 124进行协议转换， 根据所述被 叫终端号码查询已注册的用户， 当未查询到所述被叫终端时， 将所述通话 请求通过以太网和路由器发送给网络语音电话业务网元， 通过所述网络语 音电话业务网元建立政企网内的座机用户终端、 浏览器用户终端与被叫终 端的连接， 其中， 第四处理模块 124 所对应的被叫终端是政企网外的用户 终端， 第三处理模块 123在所述接收单元接收到的是政企网内的座机用户 终端发送来的通话请求时， 进行协议转换， 根据所述被叫终端号码查询已 注册的用户， 当查询到所述被叫终端时， 建立该政企网内的座机用户终端 与被叫终端的连接， 其中， 所述被叫终端是政企网内部的用户终端。
本发明实施例还提供了一种政企网通信装置的架构， 参见图 5， 包括： Web TC网关 112、接入模块 111、 呼叫控制模块 125、媒体处理模块 1210、 互通模块 126、 业务逻辑处理模块 127、 数据库模块 129和 OAM&P模块 128,其中， WebRTC网关 112和接入模块 111共同构成前述的接收单元 11， 其余各个模块共同构成本发明的处理单元 12。
WebRTC网关 112可以接收通过 HTTP或者 WebSocket方式发送来的 通话请求， 并进行内部信令转换， 一般来说可以釆用 HTTP或者 SIP over WebSocket转 SIP， 并将该通话请求发送给呼叫控制模块 125;
接入模块 111 主要接收普通话机、 宽带话机或宽带视频话机发送来的 通话请求， 并将该通话请求发送给呼叫控制模块 125;
呼叫控制模块 125主要对用户的呼叫进行认证和呼叫处理， 和其他模 块进行交流， 包括了点到点的语音和视频呼叫、 路由的选择、 呼叫信息查 询、 媒体面 /ICE的协商及业务触发等功能；
媒体处理模块 1210主要是处理媒体的转码和协议转换等媒体功能； 互通模块 126主要是配置为与其他 IP网络互通；
业务逻辑处理模块 127包括呼叫中心， 补充业务， UC等业务， 呼叫中 心完成呼叫的排队和调度， 补充业务主要完成类似呼叫前传等补充类业务， uc完成消息和文件共享等业务；
数据库模块 129主要保存政企网的用户相关的业务数据和鉴权数据。 OAM&P 模块 128 ( Operation, Administration, Maintenance and Provisioning操作、 管理、 维护、 配置操作、 管理、 维护和配置）主要是处 理通信平台的故障、 性能等日常网管功能。
当所述通话请求呼叫的是政企网外部的被叫终端时， 处理单元 12将所 述通话请求通过以太网和路由器发送给网络语音电话业务网元（ Voice over Internet Phone， VOIP )。 即本发明实施例中的处理单元通过中继线 （ FXO 或 E1 )与公共交换电话网络（ Public Switched Telephone Network, PSTN ) 相连， 并将本地接收到非本政企网内的被叫终端的通话请求送至 PSTN， 进 行通话连接。 在进行通话前， 进行相应的协议转换， 如转化为适于 PSTN 的 Sip协议等。
本发明实施例中的政企网内部的终端需要预先进行注册， 具体的， 可 以是釆用 HTTP (用户名， 密码）或者 web socket协议进行用户注册， 可以 釆用用户名密码， Open ID或者 SIP Digest方式， 或者是在政企网通信平台 中注册， 如果用于呼叫中心业务， 用户也可以不注册。
下面以一个具体的例子对本发明实施例进行详细说明：
接收单元 11接收到主叫终端通过 HTTP或者 WebSocket发出的与被叫 终端的通话请求， 当所述主叫终端为政企网内部已经注册的终端时， 在接 收到所述通话请求时， 先判断所述主叫终端是否有呼叫权限， 当确定有权 限时， 处理单元 12将接收到的所述通话请求转换为预设协议后， 建立主、 被叫终端连接。 当所述通话请求呼叫的是政企网外部的被叫终端时， 处理 单元 12将所述通话请求通过以太网和路由器发送给网络语音电话业务网元 VOIP。
本发明实施例提供的基于 WebRTC 的政企网通信装置能够使政企网 内、 外不同的类型终端进行互拨， 使通话不依赖于运营商网络， 节省漫游 费用， 从而降低了成本。 实施例二
本发明实施例提供了一种政企网的通信方法， 参见图 6， 该方法包括： S601、 接收浏览器用户终端通过具备 WebRTC能力的浏览器发送来的 与被叫终端进行通话的通话请求；
S602、 根据所述通话请求建立该浏览器用户终端与所述被叫终端的连 接。
该步骤具体包括： 将通话请求转换为预设协议， 再根据所述通话请求 建立所述主叫终端与所述被叫终端连接。 所述预设协议为本发明实施例的 政企网通信装置内部通用的相应的协议， 如： SIP协议、 Opus 或者 G.711 协议。
例如，将 HTTP或 Websocket的通话申请统一转化为 SIP协议，或者当被 叫终端是政企网内部的座机用户时， 将通话申请转换为 Opus和 G.711协议。
本发明实施例中的所述主叫终端包括： 政企网内部的已注册的浏览器 用户终端和座机用户终端， 浏览器用户终端如手机、 个人电脑、 平板电脑， 座机用户终端如普通话机 ost, 宽带话机 ( SIP Phone )或宽带视频话机 (SIP video Phone), 或者是政企网外部的浏览器用户终端， 如手机、 个人电脑或 平板电脑；
本发明实施例的被叫终端包括： 政企网内部已注册的浏览器用户终端 和座机用户终端， 或者是政企网外部的浏览器用户终端和座机用户终端， 浏览器用户终端如手机、 个人电脑、 平板电脑， 座机用户终端如普通话机 post, 宽带话机（SIP Phone )或宽带视频话机 (SIP video Phone)。
当所述主叫终端为政企网内部已经注册的终端时， 在接收到所述通话 请求时， 先判断所述主叫终端是否有呼叫权限， 当确定有权限时， 再对所 述通话请求进行媒体协商， 根据所述通话请求建立所述主叫终端与所述被 叫终端连接。
当所述通话请求呼叫的是政企网外部的被叫终端时， 将所述通话请求 通过以太网和路由器发送给网络语音电话业务网元 VOIP。 即本发明实施例 中的处理单元通过中继线 （FXO 或 E1 ) 与公共交换电话网络（ Public Switched Telephone Network, PSTN )相连，并将本地接收到非本政企网内的 被叫终端的通话请求送至 PSTN， 进行通话连接。 在进行通话前， 进行协议 转换， 如转化为适于 PSTN的 Sip协议等。
本发明实施例所述的方法还包括注册的步骤， 具体的， 可以是釆用 HTTP (用户名， 密码）或者 websocket协议进行用户注册， 或者是釆用用 户名密码， Open ID或者 SIP Digest方式，或者是在政企网通信平台中注册， 如果用于呼叫中心业务用户也可以不注册。 图 7为本发明实施例的另一种政企网的通信方法的流程图， 图 8为本 发明实施例二的实现政企网的通信方法的系统结构示意图， 参见图 5、 7和 8, 该通信方法包括：
5701、 浏览器用户访问政企网的网页进行注册；
该步骤具体包括： 浏览器用户通过 PC、 手机或平板电脑访问政企网的 网页， 网页中具备注册的链接， 通过该注册链接进行注册。
5702、 注册成功后， 浏览器用户利用 Sip over web socket进行呼叫或者 通过 HTTP发起呼叫， WebRTC 网关接受到 webscoket信令之后， 将 web socket或者 HTTP中所传递的主被叫信息，媒体信息等转换成内部协议传送 给呼叫控制模块；
该步骤具体包括： 注册成功后， 浏览器用户根据工作需要通过网页中 的通信录和点击通话按钮与其他同事进行音频，视频以及 UC类业务，点击 按钮的动作，会触发浏览器 webRTC API调用视音频资源实现呼叫业务，浏 览器会通过 websocket或者 HTTP将信息传递到 WebRTC网关， 比如被叫 号码、 工号（需要和号码对应）， 将 web socket或者 HTTP中所传递的主被 叫信息， 媒体信息等转换成内部协议传送给呼叫控制模块。 完成补充业务 或者消息类业务等， 如果浏览器用户呼叫政企网座机用户， 则可能需要语 音编解码转换比如 Opus和 G.711的转换， 这个由媒体处理模块完成。
5703、 呼叫控制模块根据数据库模块中用户的权限进行认证， 并在判 定用户的被叫信息是该政企网的 SIP Phone, 处理好用户的主叫业务后将呼 叫传递给接入模块；
5704、 接入模块呼叫相应的 SIP Phone, 座机用户摘机， 这样双方开始 通话。
举例说明， 图 9为本发明实施例一种政企网的通信方法的互拨流程图， 如图 9所示， 当政企网座机客户 （比如 SIP phone )拨打浏览器用户号码， 被叫信息以及媒体面信息传递给政企网通信装置的接入模块， 接入模块将 该呼叫信息传递给呼叫控制模块， 呼叫控制模块根据主叫用户的业务签署， 首先处理该 SIP Phone的主叫业务（比如补充类业务）， 然后根据被叫号码 发现该被叫用户已经注册在呼叫控制模块中，则通过 WebRTC模块利用 Sip over web socket寻路到该 WebRTC用户， WebRTC用户会振铃，并接听电话。
当主叫终端是政企网外部的能够登陆浏览器的终端时， 且要与企业网 坐席进行通话（即主叫终端拨通的是政企网的服务热线电话）， 将该通话请 求进行协议转化， 必要时在进行排队和调度后， 建立主叫终端与企业网坐 席的连接；
政企网的外部客户通过浏览网页， 点击网页链接可以直接实现与政企 网坐席的通话， 不需要经过运营商网络， 当客户点击通话按钮， 该呼叫将 通过 Sip over WebSocket或者 HTTP传递给政企网通信装置的 WebRTC网关 进行处理， WebRTC 网关会记录该用户的地址信息， 便于寻址， 政企网通 信装置中的呼叫模块根据被叫信息判断这是一个呼叫中心的号码， 触发到 业务逻辑处理模块， 业务逻辑处理模块将对呼叫进行排队， 同时通过媒体 处理模块向等待用户放音。 业务逻辑处理模块对呼叫进行调度， 并根据坐 席的状态， 将呼叫分发到对应的坐席处理。
当所述通话请求呼叫的是政企网外部的被叫终端时， 将所述通话请求 通过以太网和路由器发送给网络语音电话业务网元 VOIP进行连接。具体是 通过中继线（FXO或 E1 )与 PSTN相连， 将本地电话呼叫送至 PSTN， 并 与内部以太网和路由器相连，将 IP长途呼叫送至 VoIP网络。根据起呼用户 的不同，需要进行 webscoket-Sip,以及 webSocket-PTSN以及 HTTP到 PSTN 的转换。
当政企网内部的被叫终端签署了前传业务（比如该用户出差）， 则将所 有呼叫路由到该被叫终端的前传终端号码上。 例如， 当政企网内部的某个 工作人员出差， 可以将呼叫其座机的主叫转移到其手机上， 从而有效保证 通信的畅通。
本发明实施例还提供了一种计算机存储介质， 其中存储有计算机可执 行指令， 所述计算机可执行指令用于执行上述任一实施例所述的方法。
上述各模块可以由电子设备中的中央处理器（ Central Processing Unit, CPU ), 数字信号处理器 （Digital Signal Processor, DSP )或可编程逻辑阵 列 （Field - Programmable Gate Array, FPGA ) 实现。
本领域内的技术人员应明白， 本发明的实施例可提供为方法、 系统、 或计算机程序产品。 因此， 本发明可釆用硬件实施例、 软件实施例、 或结 合软件和硬件方面的实施例的形式。 而且， 本发明可釆用在一个或多个其 中包含有计算机可用程序代码的计算机可用存储介质 (包括但不限于磁盘 存储器和光学存储器等）上实施的计算机程序产品的形式。 本发明是参照根据本发明实施例的方法、 设备（系统）、 和计算机程序 产品的流程图和 /或方框图来描述的。 应理解可由计算机程序指令实现流程 图和 /或方框图中的每一流程和 /或方框、以及流程图和 /或方框图中的流程和 /或方框的结合。 可提供这些计算机程序指令到通用计算机、 专用计算机、 嵌入式处理机或其他可编程数据处理设备的处理器以产生一个机器， 使得 在流程图一个流程或多个流程和 /或方框图一个方框或多个方框中指定的功 能的装置。
这些计算机程序指令也可存储在能引导计算机或其他可编程数据处理 设备以特定方式工作的计算机可读存储器中， 使得存储在该计算机可读存 储器中的指令产生包括指令装置的制造品， 该指令装置实现在流程图一个 流程或多个流程和 /或方框图一个方框或多个方框中指定的功能。
这些计算机程序指令也可装载到计算机或其他可编程数据处理设备 上， 使得在计算机或其他可编程设备上执行一系列操作步骤以产生计算机 实现的处理， 从而在计算机或其他可编程设备上执行的指令提供用于实现 在流程图一个流程或多个流程和 /或方框图一个方框或多个方框中指定的功 能的步骤。
本发明实施例提供了一种政企网通信装置及通信方法、 计算机存储介 质， 能够支持政企网内部不同的终端进行互拨， 还能支持政企网内外不同 的终端进行通话， 且通话不依赖于运营商网络， 大大节省了费用， 从而降 低了成本。
以上所述， 仅为本发明较佳的具体实施方式， 但本发明的保护范围并 不局限于此， 任何熟悉本技术领域的技术人员在本发明揭露的技术范围内， 可轻易想到的变化或替换， 都应涵盖在本发明的保护范围之内。 因此， 本 发明的保护范围应该以权利要求书的保护范围为准。

Claims

权利要求书
1、 一种政企网通信装置， 其中， 该装置包括：
接收单元， 配置为接收浏览器用户终端通过具备基于浏览器的实时通 信 WebRTC能力的浏览器发送来的与被叫终端进行通话的通话请求；
处理单元， 配置为根据所述通话请求建立所述浏览器用户终端与所述 被叫终端的连接。
2、 根据权利要求 1所述的政企网通信装置， 其中， 所述处理单元包括 第一处理模块或 /和第二处理模块；
所述第一处理模块， 配置为在所述接收单元接收到的是政企网内部的 浏览器用户终端发送来的通话请求时， 进行协议转换， 根据所述被叫终端 号码查询已注册的用户， 当查询到所述被叫终端时， 建立该政企网内部的 浏览器用户终端与所述被叫终端的连接；
所述第二处理模块， 配置为在所述接收单元接收到的是政企网外部的 浏览器用户终端发送来的通话请求时， 进行协议转换， 根据所述被叫终端 号码查询已注册的用户， 当查询到所述被叫终端时， 建立该政企网外部的 浏览器用户终端与所述被叫终端的连接；
其中， 所述被叫终端是政企网内部的用户终端。
3、 根据权利要求 1所述的政企网通信装置， 其中， 所述处理单元还包 括： 第三处理模块；
所述接收单元还配置为， 接收政企网内的座机用户终端发送来的与被 叫终端进行通话的通话请求；
所述第三处理模块， 配置为在所述接收单元接收到的是政企网内的座 机用户终端发送来的通话请求时， 进行协议转换， 根据所述被叫终端号码 查询已注册的用户， 当查询到所述被叫终端时， 建立该政企网内的座机用 户终端与被叫终端的连接， 其中， 所述被叫终端是政企网内部的用户终端。
4、 根据权利要求 1至 3任一项所述的政企网通信装置， 其中， 所述处 理单元还包括： 第四处理模块；
所述接收单元还配置为， 接收政企网内的座机用户终端发送来的与被 叫终端进行通话的通话请求；
所述第四处理模块， 配置为在所述接收单元接收到的是政企网内的座 机用户终端， 以及浏览器用户终端发送来的通话请求时， 进行协议转换， 根据所述被叫终端号码查询已注册的用户， 当未查询到所述被叫终端时， 将所述通话请求通过以太网和路由器发送给网络语音电话业务网元， 通过 所述网络语音电话业务网元建立政企网内的座机用户终端、 浏览器用户终 端与被叫终端的连接， 其中， 所述被叫终端是政企网外的用户终端。
5、 根据权利要求 1至 3任一项所述的政企网通信装置， 其中， 所述接收单元还配置为， 在接收到政企网内的座机用户终端或浏览器 用户终端发送来的通话请求时， 如座机用户终端或浏览器用户终端有权限， 则触发所述处理单元。
6、 一种政企网的通信方法， 其中， 该方法包括：
接收浏览器用户终端通过具备基于浏览器的实时通信 WebRTC能力的 浏览器发送来的与被叫终端进行通话的通话请求， 根据所述通话请求建立 该浏览器用户终端与所述被叫终端的连接。
7、 根据权利要求 6所述的方法， 其中，
当接收到的是政企网内部的浏览器用户终端发送来的通话请求时， 进 行协议转换， 根据所述被叫终端号码查询已注册的用户， 当查询到所述被 叫终端时， 建立该政企网内部的浏览器用户终端与所述被叫终端的连接； 当接收到的是政企网外部的浏览器用户终端发送来的通话请求时， 进 行协议转换， 根据所述被叫终端号码查询已注册的用户， 当查询到所述被 叫终端时， 建立该政企网外部的浏览器用户终端与所述被叫终端的连接； 其中， 所述被叫终端是政企网内部的用户终端。
8、 根据权利要求 6所述的方法， 其中， 该方法还包括： 接收政企网内 的座机用户终端发送来的与被叫终端进行通话的通话请求；
当接收到的是政企网内的座机用户终端发送来的通话请求时， 进行协 议转换， 根据所述被叫终端号码查询已注册的用户， 当查询到所述被叫终 端时， 建立该政企网内的座机用户终端与被叫终端的连接， 其中， 所述被 叫终端是政企网内部的用户终端。
9、 根据权利要求 6至 8任一项所述的方法， 其中， 该方法还包括： 接 收政企网内的座机用户终端发送来的与被叫终端进行通话的通话请求； 当接收到的是政企网内的座机用户终端， 以及浏览器用户终端发送来 的通话请求时， 进行协议转换， 根据所述被叫终端号码查询已注册的用户， 当未查询到所述被叫终端时， 将所述通话请求通过以太网和路由器发送给 网络语音电话业务网元， 通过所述网络语音电话业务网元建立政企网内的 座机用户终端、 浏览器用户终端与被叫终端的连接， 其中， 所述被叫终端 是政企网外的用户终端。
10、 根据权利要求 6至 8任一项所述的方法， 其中， 还包括： 接收政 企网内的座机用户终端发送来的与被叫终端进行通话的通话请求；
当接收到的是政企网内的座机用户终端或浏览器用户终端发送来的通 话请求时， 如座机用户终端或浏览器用户终端有权限， 则根据所述通话请 求建立该座机用户终端、 浏览器用户终端与所述被叫终端的连接。
11、 一种计算机存储介质， 其中存储有计算机可执行指令， 所述计算 机可执行指令用于执行所述权利要求 6至 10任一项所述的方法。
PCT/CN2014/080646 2013-12-11 2014-06-24 一种政企网通信装置及通信方法、计算机存储介质 WO2015085749A1 (zh)

Priority Applications (2)

Application Number Priority Date Filing Date Title
EP14869926.7A EP3068106A4 (en) 2013-12-11 2014-06-24 STATE COMPANY NETWORK COMMUNICATION DEVICE AND COMMUNICATION PROCESS AND COMPUTER MEMORY MEDIUM
US15/100,605 US20160301805A1 (en) 2013-12-11 2014-06-24 Government enterprise network communication device and communication method, and computer storage medium

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201310673652.7A CN104717234A (zh) 2013-12-11 2013-12-11 一种政企网通信装置及通信方法
CN201310673652.7 2013-12-11

Publications (1)

Publication Number Publication Date
WO2015085749A1 true WO2015085749A1 (zh) 2015-06-18

Family

ID=53370581

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CN2014/080646 WO2015085749A1 (zh) 2013-12-11 2014-06-24 一种政企网通信装置及通信方法、计算机存储介质

Country Status (4)

Country Link
US (1) US20160301805A1 (zh)
EP (1) EP3068106A4 (zh)
CN (1) CN104717234A (zh)
WO (1) WO2015085749A1 (zh)

Families Citing this family (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN106210148A (zh) * 2016-09-13 2016-12-07 乐视控股（北京）有限公司 实时通话处理方法及装置
CN106851037B (zh) * 2016-11-28 2021-05-18 深圳市潮流网络技术有限公司 一种WebRTC通话的路由方法及系统
CN108234511B (zh) * 2018-01-18 2021-07-13 携程旅游信息技术（上海）有限公司 多媒体数据传输的方法、系统、设备、存储介质及网关
CN108881182B (zh) * 2018-05-30 2020-08-25 上海华客信息科技有限公司 基于ios的移动终端的网络电话实现方法及系统
CN111106991B (zh) * 2018-10-29 2022-05-06 中国移动通信集团浙江有限公司 一种云专线系统及其业务发放和开通方法
CN109361752A (zh) * 2018-10-30 2019-02-19 红芯时代（北京）科技有限公司 一种数据传输方法、装置、服务器、系统及存储介质
CN111356024B (zh) * 2020-03-11 2022-02-01 厦门亿合恒拓信息科技有限公司 网页端和微信小程序端的在线视频通信方法及存储介质
CN113839910A (zh) * 2020-06-23 2021-12-24 京东方科技集团股份有限公司 视频会议的实现方法、终端和sip网关
CN113079144B (zh) * 2021-03-24 2022-11-18 上海井星信息科技有限公司 一种穿透DMZ网络的SIP WebRTC网关系统
CN113938469A (zh) * 2021-08-27 2022-01-14 上海云翌通信科技有限公司 非sip协议终端和sip协议终端通话方法，网关及sip服务器

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20130017121A1 (en) * 2011-07-14 2013-01-17 Toyota Jidosha Kabushiki Kaisha Exhaust purification system of internal combustion engine
CN103227788A (zh) * 2013-04-17 2013-07-31 广州市和声信息技术有限公司 实现网页应用程序与sip设备进行通信的方法和系统
CN103404132A (zh) * 2013-03-08 2013-11-20 华为终端有限公司 视频通信方法及家庭终端、家庭服务器
CN103414835A (zh) * 2013-07-24 2013-11-27 佳都新太科技股份有限公司 一种使用WebRTC技术实现呼叫中心视频坐席的方法

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7111060B2 (en) * 2000-03-14 2006-09-19 Aep Networks, Inc. Apparatus and accompanying methods for providing, through a centralized server site, a secure, cost-effective, web-enabled, integrated virtual office environment remotely accessible through a network-connected web browser
US20090168755A1 (en) * 2008-01-02 2009-07-02 Dennis Peng Enforcement of privacy in a VoIP system
US8279808B2 (en) * 2010-05-05 2012-10-02 Ymax Communications Corp. Non-carrier dependent femtocell and related methods
US20110317684A1 (en) * 2010-06-24 2011-12-29 Lazzaro Nicholas P Systems and methods for terminating communication requests
CN102347950B (zh) * 2011-09-29 2018-02-06 中兴通讯股份有限公司 电信网络向互联网提供会话服务的方法及系统
US8601144B1 (en) * 2012-11-27 2013-12-03 Sansay, Inc. Systems and methods for automatic ICE relay candidate creation
US10055742B2 (en) * 2013-05-15 2018-08-21 Verizon Patent And Licensing Inc. Call transfers for web-delivered calls

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20130017121A1 (en) * 2011-07-14 2013-01-17 Toyota Jidosha Kabushiki Kaisha Exhaust purification system of internal combustion engine
CN103404132A (zh) * 2013-03-08 2013-11-20 华为终端有限公司 视频通信方法及家庭终端、家庭服务器
CN103227788A (zh) * 2013-04-17 2013-07-31 广州市和声信息技术有限公司 实现网页应用程序与sip设备进行通信的方法和系统
CN103414835A (zh) * 2013-07-24 2013-11-27 佳都新太科技股份有限公司 一种使用WebRTC技术实现呼叫中心视频坐席的方法

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of EP3068106A4 *

Also Published As

Publication number Publication date
US20160301805A1 (en) 2016-10-13
EP3068106A4 (en) 2016-11-16
EP3068106A1 (en) 2016-09-14
CN104717234A (zh) 2015-06-17

Similar Documents

Publication Publication Date Title
WO2015085749A1 (zh) 一种政企网通信装置及通信方法、计算机存储介质
US7852831B2 (en) Method and system for providing private virtual secure Voice over Internet Protocol communications
JP4379801B2 (ja) Ｐｂｘ局との間のインスタント・メッセージング
JP5623208B2 (ja) アプリケーションのシーケンシングとｉｍｓのピアリングを用いて異なるドメイン間（企業とサービスプロバイダ）の間での次世代ネットワークの一体化
US20100303061A1 (en) Network communication system for supporting non-specific network protocols and network communication method thereof
TWI404386B (zh) 使用對話啟動協定之多重註冊的通訊方法與系統
US20070189269A1 (en) Method and system for multiple party telephone call
US20070263794A1 (en) Method and apparatus for recording calls
WO2009015583A1 (fr) Système et procédé de téléphonie multi-utilisateur
WO2015117297A1 (zh) 协同通信的客服方法及客服系统
US8472600B2 (en) System and method for providing signaling in a network environment
WO2017118150A1 (zh) 一种智能网关通话记录管理系统及方法
TWI342151B (en) Method for placing voip calls through a web-based interface and system of the same
CN102111415A (zh) 嵌入VoIP的交互式网络语音应答系统及其实现方法
CA2805058A1 (en) Video calls for external networks
US10958793B2 (en) Devices, systems and methods for communications that include social media clients
CN103997491A (zh) 一种量子保密通信电话用户终端扩展网关系统
KR100943059B1 (ko) 아이피 센트렉스 기반 콜센터 서비스 제공 시스템 및 방법,아이피 센트렉스 기반 콜센터 서비스 준비 방법
US10039033B2 (en) Systems, methods, and media for implementing call handoff between networks
US8532088B1 (en) Method and apparatus for providing call center agents with calling party information
WO2014117509A1 (zh) 多cp指定代答控制方法和系统
TWM395968U (en) Communication system encompassing audio platform
JP5608063B2 (ja) 通信管理装置
US8311206B1 (en) Facilitating communications for voicemail services in a system that uses disparate signaling systems
KR20030063063A (ko) Ｉｐ-ｐｂｘ를 이용한 전화 통화 경로 설정 방법 및 장치

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 14869926

Country of ref document: EP

Kind code of ref document: A1

WWE Wipo information: entry into national phase

Ref document number: 15100605

Country of ref document: US

REEP Request for entry into the european phase

Ref document number: 2014869926

Country of ref document: EP

WWE Wipo information: entry into national phase

Ref document number: 2014869926

Country of ref document: EP

NENP Non-entry into the national phase

Ref country code: DE