WO2015015514A2

WO2015015514A2 - System and method for providing secured services in telecommunication network

Info

Publication number: WO2015015514A2
Application number: PCT/IN2014/000502
Authority: WO
Inventors: Rajender Kumar Nangia
Original assignee: Rajender Kumar Nangia
Priority date: 2013-07-31
Filing date: 2014-07-30
Publication date: 2015-02-05
Also published as: WO2015015514A3

Abstract

A system and method for providing content or information over a communication network having communication service providers. The system includes a call handler having a call landing module configured to receive an incoming call from a calling device, wherein the incoming call is generated by dialling a predetermined service number on the calling device. Further, the call handler includes a call action module configured to capture a Calling Line Identity (CLI) of the calling device and capture the predetermined service number, and is configured to perform an action on the incoming call. Also, the system includes a look up module and a forwarding module configured to scan a database having information or content corresponding to a plurality of service numbers,retrieve information or content corresponding to the predetermined service number from the database, and forward the information or content to the calling device.

Description

SYSTEM AND METHOD FOR PROVIDING SECURED SERVICES IN TELECOMMUNICATION NETWORK

FIELD OF THE DISCLOSURE

The present invention generally relates to a system and method for providing services in a communication network, and particularly, relates to a system and method for providing content, interactive services and value added services in a telephonic network.

BACKGROUND OF THE DISCLOSURE

Content based services are becoming more and more popular among telecom operators and telephone users. These days many telecom operators provide multiple content based services. In these content based services, telecom operators provide usually information, such as match score, weather updates, horoscope, and other similar information, to the customers through text messages, voice messages, multimedia messages, and the like. However, it should be noted that in providing such content based services, a typical service charge is deducted from the account of the telephone users on requesting for such content.

Further, along with the increase in popularity of content based services, there has been a corresponding increase in user interactivity over telephony networks. Nowadays, plurality of Television shows tie up with telecom operators in providing users with interactive content over the telephony network. Not only do these companies provide users interactive content, they also encourage users to participate in various kinds of quizzes, games, voting, and other similar campaigns through their telephonic devices. However, again it should be noted that a typical service charge is deducted from the account of the user on requesting such interactive services.

In addition to the increase in popularity of content based services and user interactivity, there has also been an increase in providing various other value added services over telephony networks. Since telephones, and particularly wireless devices, such as mobile phones, have far reaching penetration in many countries, including countries, such as India and China, using telephony networks to provide almost all kind of services to customers is considered to be the next revolution in telephony communication. Presently, many companies are offering such value add services to customers, however, again a typical service charge is deducted from the account of customers to avail such services.

Therefore, there is an imperative need to develop a system and method for providing services in a communication network, wherein the users avail the aforementioned services almost free of cost.

WIPO publication number 2008128053 (^s053 publication) discloses a system and method for utilizing information exchanged during an initiation phase (i.e., the 'ringing' phase) of a conventional telephone connection request received from a calling device, in order to identify and provide a user with content or enhanced services. The Ό53 publication therefore endeavors to provide TOLL FREE services to the users.

WIPO publication number 2010140167 discloses a method for providing service and information through communication devices comprising the steps of lodging a request made by a requester for any service and / or information solution; configuring the system for capturing the CLI and rejecting the call; finding out the request type and saving it into system; sending the response to the requester as per the data available in the database for the request and request details along with requester details is forwarded to the request handler for handling the request; fulfilling the request placed by the request handler; and recordal of request details, response details, requester details, request handler details along with date and time into a dedicated database server and a system for providing service and information through communication devices adopting the said method.

WIPO publication number 201301 1524 discloses a system and method for providing content or information over a communication network having communication service providers. The system includes a call handler having a call landing module configured to receive an incoming call from a calling device, wherein the incoming call is generated by dialling a predetermined service number on the calling device. Further, the call handler includes a call action module configured to capture a Calling Line Identity (CLI) of the calling device and capture the predetermined service number, and is configured to perform an action on the incoming call. Also, the system includes a look up module and a forwarding module configured to scan a database having information or content corresponding to a plurality of service numbers, retrieve information or content corresponding to the predetermined service number from the database, and forward the information or content to the calling device.

Moreover, some companies have started offering such value added services through telephony networks using caller ID capture. It will be apparent to a person skilled in the art that 'miss calls' provide an effective means of communications in many countries, including India. The term 'miss calls' as defined herein refers to call in a communication network, which have failed to complete, probably because of an intentional disconnection by the dialer. Since the miss calls do not incur any charges on the dialers, the users may be able to avail such services based on miss calls free of cost. However, there is a limitation in such services.

Though these solutions provide TOLL FREE services to the users, they do not take care of the financial interest of the telecom operators, who are important stake holders in such communication network. More often than not, such telecom operators do not gain any monetary incentive in such value added services. Therefore, there interest in hosting such services on their network is very limited.

Therefore, there is a need to develop a system and method for providing services in a communication network that incurs minimum or almost zero financial tolls on the customers. Further, there is a need to develop a system and method for providing services in a communication network, which provide considerable revenues to the service operators, and thereby takes their concerns into consideration. There is further need to develop a system and method that is adapted to provide modern day interactive services, content and value added services to the customers. There is also a need to develop a system and method for providing various services in a communication network that is secure and reliable. OBJECTS OF THE DISCLOSURE

In view of the foregoing disadvantages inherent in the prior art, the general objective of the present invention is to provide a system and method for providing various services in a communication network using a TOLL FREE platform.

It is an object of the invention to provide a system and method for providing services in a communication network, wherein the system and method incurs minimum or almost zero financial tolls on the customers. It is another object of the invention to provide a system and method, which provide considerable revenues to the service operators, and thereby takes their concerns into consideration.

It is another object of the invention to provide a system and method, which is capable of providing modern day interactive services, such as gaming, shopping, quizzes, voting and the like, to the customers.

It is another object of the invention to provide a system and method, which is capable of providing modern day content based services, such as status tracking, score updates, and other similar services, to the customers.

It is another object of the invention to provide a system and method, which is capable of providing value added services, such as reservations, location finding services, emergency services, and other similar services, to the customers.

It is another object of the present invention to provide a system and method for providing various services to users in a communication network in a safe, reliable and secure manner.

It is another object of the present invention to provide a system and method for generating customer leads in a communication network, wherein the leads are generated without incurring any cost on the customers.

It is another object of the present invention to provide a system and method for providing customized services to customers.

SUMMARY OF THE DISCLOSURE In light of the above objects, a system and method for providing a system for providing content or information over a communication network having one or more communication service providersis disclosed.

The present invention provides a system for providing content or information over a communication network having one or more communication service providers. The system includes a call handler having a call landing module configured toreceive an incoming call from a calling device capable of being operated by a user.The incoming call is generated by dialing a predetermined service number on the calling device. Further, the call handler includes a call action module operatively coupled to the call landing module. The call action module is configured to capture a Calling Line Identity (CLI) of the calling device and capture the predetermined service number dialed from the calling device. Further, the call action module is configured to perform an action on the incoming call that enables service providers to derive monetary benefit while providing content or information over the communication network. The system further includes a look up module communicably coupled to the call handler, wherein the look up module is configured to scan a database having information or content corresponding to a plurality of service numbers, and retrieve information or content corresponding to the predetermined service number from the database. The system further includes a forwarding module communicably coupled to the look up module.The forwarding module is configured to forward the information or content to the calling device, wherein the calling device receives the information or content, and wherein the system ensures that the service providers get monetary benefit while providing content or information to the calling device over the communication network.

In another aspect, the present invention provides a system for performing a task using a communication network having one or more communication service providers. The system includes a call handler having a call landing module configured to receive an incoming call from a calling device capable of being operated by a user. The incoming call is generated by dialing a predetermined service number on the calling device. Further, the call handler includes a call action module operatively coupled to the call landing module. The call action module is configured to capture a Calling Line Identity (CLI) of the calling device and capture the predetermined service number dialed on the calling device. Further, the call action module is configured to perform an action on the incoming call that enables service providers to derive monetary benefit while providing content or information over the communication network. The system includes a look up module communicably coupled to the call handler. In one embodiment, the look up module is configured to scan a database having a list of tasks corresponding to a plurality of service numbers, and retrieve a task corresponding to the predetermined service number from the database. The system also includes a forwarding module configured to perform the task, wherein the system ensures that the service providers get monetary benefit while the task is performed.

In yet another aspect, the present invention provides a system for providing content or information over a communication network having one or more communication service providers. The system includes a call handler having a call landing module configured to receive an incoming call from a calling device capable of being operated by a user. The incoming call is generated by dialing a predetermined service number on the calling device. Further, the call handler includes a call action module operatively coupled to the call landing module. The call action module is configured to capture a Calling Line Identity (CLI) of the calling device and the predetermined service number dialed on the calling device, and to perform an action on the incoming call. The system further includes a safety module communicably coupled to the call action module. The safety module is configured to capture an International Mobile Equipment Identity (IEMI) number of the calling device and verify the calling device based on the captured IEMI number. The system includes a look up module communicably coupled to the call handler. The look up module is configured to scan a database having information or content corresponding to a plurality of service numbers, and retrieve information or content corresponding to the predetermined service number from the database. The system further includes a forwarding module configured to forward the information or content to the calling device, wherein the calling device of the calling device receives the information or content.

In yet another aspect, the present invention provides a system for providing content or information over a communication network having one or more communication service providers. The system includes a call handler having a call landing module configured to receive an incoming call from a calling device capable of being operated by a user. The incoming call is generated by dialing a predetermined service number on the calling device. The call handler includes a call action module operatively coupled to the call landing module, wherein the call action module is configured to capture a Calling Line Identity (CLI) of the calling device and capture the predetermined service number dialed on the calling device, and perform an action on the incoming call. The system includes a look up module communicably coupled to the call handler. The look up module is configured to scan a database having information or content corresponding to a plurality of service numbers, and retrieve information or content corresponding to the predetermined service number from the database. The system further includes a forwarding module communicably coupled to the look up module. The forwarding module is configured to forward the information or content to the calling device, wherein the calling device of the calling device receives the information or content. In one embodiment, the system further includes a customization module communicably coupled to the look up module, wherein the customization module is configured to customize information or content to be forwarded to the calling device based on a captured IEMI number of the calling device.

In another aspect, the present invention provides a method for providing content or information over a communication network having a plurality of communication service providers. The method includes receiving an incoming call from a calling device capable of being operated by a user, wherein the incoming call is generated by dialing a predetermined service number on the calling device. Further, the method includes capturing a Calling Line Identity (CLI) of the calling device, and performing an action on the incoming call that enables service providers to derive monetary benefit while providing content or information over the communication network. The method also includes retrieving the information or content corresponding to the predetermined service number from a database, and forwarding the information or content to the calling device. The calling device receives the information or content, and the method ensures that the service providers get monetary benefit while providing content or information to the calling device over the communication network.

In yet another aspect, the present invention provides a method for performing a task using a communication network having a plurality of communication service providers. The method includes receiving an incoming call from a calling device capable of being operated by a user. The incoming call is generated by dialing a predetermined service number on the calling device. The method includes capturing a Calling Line Identity (CLI) of the calling device, performing an action on the incoming call that enables service providers to derive monetary benefit while providing content or information over the communication network, retrieving a task corresponding to the predetermined service number from the database, and performing the task. The method ensures that the service providers get monetary benefit while the task is being performed.

In yet another aspect, the present invention provides a method for providing content or information over a communication network having a plurality of communication service providers. The method includes receiving an incoming call from a calling device capable of being operated by a user. The incoming call is generated by dialing a predetermined service number on the calling device. Further, the method includes capturing a Calling Line Identity (CLI) of the calling device and performing an action on the incoming call. The method also includes capturing an International Mobile Equipment Identity (IEMI) number of the calling device and verifying the user based on the captured IEMI number. The method further includes retrieving the information or content corresponding to the predetermined service number from a database, and forwarding the information or content to the calling device.

In yet another aspect, the present invention provides a method for providing content or information over a communication network having a plurality of communication service providers. The method includes receiving an incoming call from a calling device capable of being operated by a user.The incoming call is generated by dialing a predetermined service number on the calling device. Further, the method includes capturing a Calling Line Identity (CLI) of the calling device, performing an action on the incoming call, and retrieving the information or content corresponding to the predetermined service number from a database. The method further includes forwarding the information or content to the calling device, andcustomizing information or content to be forwarded to the user based on a captured IEMI number of the calling device.

This together with the other aspects of the present invention along with the various features of novelty that characterized the present disclosure is pointed out with particularity in claims annexed hereto and forms a part of the present invention. For better understanding of the present disclosure, its operating advantages, and the specified object attained by its uses, reference should be made to the accompanying descriptive matter in which there are illustrated exemplary embodiments of the present invention.

BRIEF DESCRIPTION OF THE DISCLOSURE

The advantages and features of the present invention will become better understood with reference to the following detailed description and claims taken in conjunction with the accompanying drawings, in which:

FIG. 1 illustrates a system for providing services in a communication network, according to various embodiments of the present disclosure.

FIG. 2 illustrates a call processing module of each of the systems of FIGS. 1 and 2, according to various embodiments of the present disclosure. FIG. 3 illustrates a master messaging module of each of the systems of FIGS. 1 and 2, according to various embodiments of the present disclosure.

FIG. 4, 7-10 illustrates block diagrams of the method for providing services in a communication network, according to various embodiments of the present disclosure. FIG.5 illustrates an operator identification module in the call action module, according to various embodiments of the present disclosure.

FIG.6 illustrates a security module implemented in the system, according to various embodiments of the present disclosure.

FIG. 7 illustrates, sending response through mobile application, according to various embodiments of the present disclosure.

FIG. 8 illustrates,sending response without receiving phone call, according to various embodiments of the present disclosure.

FIG.9 illustrates, direct call pre-entered extension, according to various embodiments of the present disclosure.

FIG.10 illustrates automated form generating, filling tracking and payment, according to various embodiments of the present disclosure.

FIG.1 1 illustrates to share information in group in secured manner, according to various embodiments of the present disclosure.

Like numerals represent like components throughout the description section.

DETAILED DESCRIPTION OF THE DISCLOSURE

For a thorough understanding of the present disclosure, reference is to be made to the following detailed description, including the appended claims. Although the present disclosure is described in connection with exemplary embodiments, the present invention is not intended to be limited to the specific forms set forth herein. It is understood that various omissions and substitutions of equivalents are contemplated as circumstances may suggest or render expedient, but these are intended to cover the application or implementation without departing from the spirit or scope of the claims of the present invention. Also, it is to be understood that the phraseology and terminology used herein is for the purpose of description and should not be regarded as limiting.

The terms "a" and "an" herein do not denote a limitation of quantity, but rather denote the presence of at least one of the referenced item. The term "having", "including" and "comprising" herein refer to inclusion of at least one of the referenced items.

The present invention provides a system and method for providing content or informationto various users in a communication network. Further, the present invention provides a system and method capable of performing a task using various communication means in a communication network. The term "content"as mentioned herein may refer to any type of text or data. The term "information" as mentioned herein refers to any kind of useful message that is required to be delivered to the users. Suitable examples of content or information include, but are not limited to, updates, status updates, tracking updates, score updates, news, location information, weather information, bank account information, credit card information, and the like. Suitable examples of the tasks include, but are not limited to, providing value added services including reservations, bookings, information reporting service, bank transactions, route guidance, interactive services including quizzes, shopping, games, voting, and the like. Also, it should be noted that the term 'communication network' as mentioned herein refers to any network for communicating between two parties. The communication network may be wired or wireless, and may preferably include a telephone network, a cellular network, whether GSM or CDMA, and the like.

However, it should be clearly understood that the aforementioned examples of the content or information are exemplary and should not be construed as a limitation to the present invention. Basically, the present invention provides a system and method for effectively delivering various content, information, services and performing various tasks for a user in the communication network, wherein the user may be able to signify its intention about the kind of content, information, services and performing various tasks by giving "miss calls" to the system of the present invention. It will be apparent to a person skilled in the art that the term "miss calls" as mentioned herein refers to telephone calls that are not answered by their intended recipients prior to the termination of ringing on the recipients' end by either the dialers or the recipients. These miss calls are becoming very important and interesting means of communication, especially in regions of South East Asia and the like. The present system and method utilizes these miss calls to deliver content or information or services or perform various tasks for the user giving such miss calls to the system. Therefore, in an embodiment of the present invention, the present invention provides a system for providing content or information over a communication network having one or more communication service providers. The term "communication service providers" as mentioned herein refers to telecom operators, who provide the infrastructure and the like, for allowing communication between various parties. The system of the present invention includes a call handler, which has a call landing module configured to receive an incoming call (communication request or voice communication request) from a calling device capable of being operated by a user, wherein the incoming call is generated by dialing a predetermined service number on the calling device. Further, the call handler has a call action module operatively coupled to the call landing module, wherein the call action module is configured to capture a Calling Line Identity (CLI) of the calling device and capture the predetermined service number dialed from the calling device, and perform an action on the incoming call that enables service providers to derive monetary benefit while providing content or information over the communication network. The system also includes a look up module communicably coupled to the call handler, wherein the look up module is configured to scan a database having information or content corresponding to a plurality of service numbers,and retrieve information or content corresponding to the predetermined service number from the database. The system also has a forwarding module communicably coupled to the look up module, wherein the forwarding module is configured to forward the information or content to the calling device. The information or content sent by the forwarding moduleis received by the calling device, and in such a system the service providers get monetary benefit while providing content or information to the calling device over the communication network. The system and method of the present invention will be better understood by accompanying drawings, namely FIGS. 1 -10.

The system of the present invention will now be described as system 1000 with reference to FIGS. 1-3. The system 1000 is configured to deliver content or information over a communication network 5000. It will be apparent to a person skilled in the art that the system 1000 may operate as a stand-alone system, or may operate integral to a telecom operator system. In one embodiment, the system 1000 may operate as a stand-alone system in operational communication with one or more communication service providers 150 (only one service operator 150 is shown).

As depicted in FIG. 1 , the system 1000 includes a call handler 50, which includes a call landing module 100. In one embodiment, the call landing module 100 is configured to receive an incoming callfrom at least one of one more calling devices 2000 capable of being operated by a user (not shown). In one embodiment, the calling devices 2000 are similar to known in the art calling devices, such as mobile phones, PDAs and the like. In various embodiments of the present invention, the calling device is at least one of a mobile phone, a wired phone, and a Personal Digital Assistant (PDA). However, the aforementioned examples of the calling devices 2000 should not be construed as a limitation to the present disclosure. Accordingly, the calling devices 2000 are any devices that are able to set up a voice or text based communication. In one embodiment of the present invention, the calling devices 2000 are mobile phones 2000.

In one embodiment, the term 'incoming call' as mentioned herein may refer to "phone call requests" originating from the calling devices 2000,wherein the incoming call is generated by dialing a predetermined service number on the calling device 2000. More specifically, the "phone call requests" may refer to voice call requests dialed by the user of the calling devices 2000. In one embodiment, the phone call requests may be incomplete phone call requests, i.e., phone call requests terminated by the user before an action is taken by the system 1000. Such phone call requests are commonly referred to as 'miss calls'. The phone call may be made to a particular unique number (predetermined service number), which is generated by the system 1000 or is a pre- generated number assigned by service providers 150. In one embodiment, the predetermined service number is at least one of a numeric number, and an alphanumeric number.

In another embodiment, the term "incoming call" may refer to a message, such as a text message or a multimedia message including voice message, sent from the calling devices 2000 by the user. Accordingly, the users may send incoming call requests or text messages or multimedia messages to the system 1000. However, such sending of the incoming call should not be construed as a limitation to the present invention.

In one embodiment, theincoming call may include an embedded caller ID or Calling Line Identity (CLI) of the calling device 2000 from which the incoming call originates. The term 'caller ID' or Calling Line Identity (CLI)as mentioned herein refers to the number of dialing party in a telephone network. It will be apparent to a person skilled in the art that the number may be a ten digit number and may correspond to the unique SIM number that the calling device 2000 may be employing. In an embodiment of the present invention, the incoming call may additionally include thepredetermined service number (hereinafter referred to as "master number"). The master number may reflect the type of information or content or service or task the users of the calling device 2000 wants the system 1000 to provide or perform. More specifically, the master number may reflect the type of information or content or service or task the users of the calling device 2000 wants the system 1000 to provide to them.

In one embodiment, the master number sequence may be a sequence of numbers. In another embodiment, the master number sequence may be a sequence of alphabets. In another embodiment, the master number sequence may be an alphanumeric sequence. In an embodiment of the present invention, the call landing module 100 may be configured to receive the initiation requests from a call forwarding system (not shown).

The call forwarding system may be coupled to the calling devices 2000 and the system 1000. Any initiation requests, such as incoming call requests, originating from the calling devices 2000 may be received by the call forwarding system, which may then forward the incoming call to the call landing module 100. In one embodiment, the call forwarding system may only forward selected incoming callsto the call landing module 100 based on a pre-screening of the incoming calls. In this way, the system 1000 is capable of filtering few incoming call requests, if needed.

As shown in FIG. 1, the call handler 50 further includes a call action module 200 in direct communication with the call landing module 100. The call action module 200 is configured to capture a Calling Line Identity (CLI) of the calling device 200 and capture the predetermined service number dialed from the calling device 200, and perform an action on the incoming call that enables service providers to derive monetary benefit while providing content or information over the communication network 5000.

The incoming calls received by the call landing module 100 are forwarded to the call action module 200. In one embodiment, the call action module 200 may be configured to reject the incoming call requests received by it from the call landing module lOOafter capturing the Calling Line Identity (CLI). In this manner, the system 1000 incurs no charge on the user, and provides various content or information or services or performs tasks TOLL FREE for the user.

In another embodiment, the call action module 200 may be configured to accept the incoming call requests received by it from the call landing module lOOafter capturing the Calling Line Identity (CLI), and immediately reject the accepted call. The acceptance of the incoming call ensures that the service providers 150 get monetary benefit while providing content or information to the calling device 200 over the communication network 5000.

In another embodiment,the call action module 200 is adapted to reject the incoming call, call back the calling device 200 after capturing the Calling Line Identity (CLI), andreject the call back after the calling device 200 accepts the call back.The acceptance of the call back by the calling device 200 ensures that the service providers get monetary benefit while providing content or information to the calling device 200 over the communication network 5000.

More specifically, the call action module 200 may include a call back module 150 and an operator identification module (OIM) 260. In one embodiment, the OIM 260 tracks the details of the telecom operator of the calling devices 2000. The OIM 260 forwards the details of the telecom operator of the calling devices 2000 to the call back module 150. The OIM 260 compares the telecom operator of the calling devices 2000 with the telecom operators available in the system 1000. Once the comparison is completed the call back module 150 calls back to the calling devices 2000 with the same telecom operator of which the calling devices 2000 using the service.The disconnected call requests are logged by the call back module 150 and the OIM 250, which arranges for a call back by the same telecom operator of which the calling devices 2000 using the service, which then are received by the calling devices 2000. In this way the telecom operator gets some revenue every time a request is made at the system 1000 as shown in Fig.5.

The system 1000 further includes a look up module 450 communicably coupled to the call handler50. The look up module 450 includes a call processing module 300 in operational communication with the call landing module 100 and the call action module 200. In one embodiment, the call processing module 300 may be operatively coupled to the call back module 150 of the call action module 200. The call processing module 300 may be configured to process the incoming call requests received by the call landing module 100. Further, the call processing module 300 may be configured to identify the caller IDs of the calling devices 2000. Further, the call processing module 300 may be configured to identify the master number sequences send in the incoming call requests, and identify information, content, one or more services, or tasks that are required to be provided based on the caller IDs and the master number sequences. In one embodiment, the call processing module 300 includes a processor 230 and a profile database 250 in communication with the processor 230. In one embodiment, the processor 230 may be configured to retrieve the incoming call requests landing on the call landing module 100. In one embodiment, the processor 230 may be configured to retrieve the incoming call requests landing on the call landing module 100.

In another embodiment, the processor 230 may be further configured to decipher the incoming call requests to identify and capture the caller IDs and the master number sequences from the incoming call requests. In one embodiment, the processor 230 may be additionally configured to identify information, content, one or more services, or tasks to be provided based on the identified caller IDs and the master number sequences.

More specifically, the processor 230 may include one or more predefined data tables 235. The data tables 235 may include a list of predefined information, content, one or more services, or tasksassociated with the master number sequences. The processor 230 may be configured to compare the identified master number sequences with one or more predefined services, and deduce the information, content, one or more services, or tasks corresponding to the identified master number sequences. In another embodiment, the processor 230 may connect to the profile database 250, and deduce the information, content, one or more services, or tasksaccordingly. The profile database 250 may include information pre-fed by the users (according to their caller IDs) of the calling devices 2000. This information may be used by the processor 230 in evaluating the one or more services that the users want. In one embodiment, the personalized profile of the user is pre-stored in the database by the user. The user pre- stores its personalized profile in the database by a registration process.

In another embodiment, the processor 230 may connect to the profile database 250 and the data tables 235 to identify the one or more services that are required to be performed.

The system 1000 may further include a forwarding module 500 in operational communication with the call processing module 300, and more particularly, the processor 230 of the call processing module 300. In one embodiment, the forwarding module 500 may be configured to forward the information or content to the calling device 1000, wherein the calling device 2000 receives the information or content. In one embodiment, the forwarding module 500 is adapted to perform the task as identified by the processor 230.

Accordingly, in one embodiment, the forwarding module 500 may be configured to deliver content to the calling devices 2000. Suitable examples of the content may include score updates, status updates, tracking updates, news information, weather information, and the like. The forwarding module 500 may deliver the content to the calling devices 2000 through an SMS gateway. In one embodiment, the SMS gateway may deliver the content to the calling devices 2000 through the same telecom operator as that of the dialing user.

In one embodiment, the forwarding module 500 may include an application interface 410 configured to deliver the content to the calling devices 2000. In an embodiment, the forwarding module 500 may be configured to provide reservations, bookings, information reporting, route guidance, and the like, to the calling devices 2000. In another embodiment, the forwarding module 500 may be configured to provide various interactive services, such as quizzes, games, shopping, voting, and the like. In one embodiment, the calling devices 2000 give a call to the system 1000 with its unique number.The incoming call lands on call landing module 100 and call is rejected by call action module 200 or by the calling devices 2000, thereby constituting a miss call. The details of the calling devices 2000 such as name of the user who is operating the calling device 2000, phone number of the user etc. are tracked by the system 1000 and further the said details of the user calling device 2000 is forwarded to third party clients 700, which then deliver the content or information to the calling device 2000. In one embodiment, the system 1000 forwards the details of the calling devices 2000 to only those third party clients 700 that share the same operator as compared to the calling devices 2000.

In one embodiment, the application interface 410 may be in operational communication with information sources, such as Worldwide Web to provide the content to the calling devices 2000. In another embodiment, the application interface 410 may be in operational communication with private databases for providing various services.

The application interface may include a messaging centre 415, which may be adapted to generate text messages or multimedia messages based on various messaging protocols, such as Short Text Messaging protocol and the like, for delivering the content to the calling devices 2000. The messaging centre 415 may send the messages through the same originating telecom operator or through a different telecom operator. In another embodiment, the forwarding module 500 may be configured to deliver content to third party clients 700, as shown in FIGS. 1 and 3. The term 'third party clients' as mentioned herein refers to persons authorized to access the content being forwarded to the one or more users (to their calling devices 2000).

In addition, the forwarding module 500 may include an update log 450, and a code generator 430 and a third party plug 440. In one embodiment, the code generator 430 may be configured to generate one or more codes which may be sent to the users from time to time. In one embodiment, the update log 450 may be configured to update the status of the one or more services provided by the master module 500. In one embodiment, the third party plug 440 may be configured to trigger the sending of information to the third party clients 700.

In one embodiment, the system 1000 includes a tracking module in communication with the forwarding module 500. The tracking module is configured to keep a track of financial charges payable to the service providers 150 for providing content or information over the communication network 5000.

In another embodiment, the system 1000 includes a security module 350, shown in Fig.6. The security module 350 plays a very important role in the system 1000. The security module 350 tracks a CLI (Calling Line Identity) and a unique International Mobile Equipment Identity (IMEI) of the calling device 2000 by which the user is making the incoming call to the system 1000. The tracked CLI and the unique IMEI number of the calling device 2000 is further forwarded by the security module 350 to the call forwarding module 500. In one embodiment, the security module 350 also confirms whether the unique IMEI number of the calling device 2000 is genuine or not, if the unique IMEI number of the calling device 2000 is genuine the system 1000 follows the next step by sending the information to the call forwarding module 500, if the unique IMEI number of the calling device 2000 is not genuine the system 1000 stops the process and sends a rejection confirmation to the calling device 2000. The invention envisages special utility of this feature in providing information or content or performing tasks in banking industry.

Yet in another embodiment, the system 1000 customize the content which is based on the IMEI number identification, for example the user call from the calling device 2000 the security module 350 tracks the unique IMEI number of the user calling device 2000. Through the unique IMEI number of the user calling device 2000 the system 1000 identifies the handset model number of the user calling device 2000.Further, the content or the services which is provided by the system 1000 to user calling device 2000 is made compatible for the handset model number of the user calling device 2000.

Further the system 1000 also customize the content or services based on the telecom operator used by the user calling device 2000, for example the user wants the content or services delivered to him by the system 1000 in Hindi, the system 1000 customize the content as per user requirement which is based on the unique IMEI number of the user calling device 2000 and delivers the content or services to the user in Hindi. More specifically, the system 1000 includes a customization module communicably coupled to the forwarding module 500, wherein the customization module is configured to customize information or content to be forwarded to the calling device 2000 based on the captured IEMI number.

In use, the system 1000 works as follows. For performing one or more desired tasks or provisioning of content or information, users may be provided with various master number sequences. The user on being provided with the master number sequences may send an incoming call to the system 1000 when they desire by dialing the master number sequence from their calling device 2000, such as mobile phones. The user may also send the initiation call in form of a text message.

The incoming call request may land on the system 1000 and may be received by the call landing module 100. The call landing module 100 may forward the initiation request to the call action module 200.

In one embodiment, the call action module 200 may either reject the incoming call request, thereby terminating the incoming call request. Alternatively, the call action module 200 may accept the call and terminate the incoming call request immediately. The call action module 200 may also reject the incoming call request and send the incoming call request to the call back module 150, which may call back the user and terminate the incoming call request.

After at least one of the aforementioned functions is performed at the call action module 200, the call processing module 300 identifies the caller IDs and the master number sequences from the incoming call requests. Thereafter, the call processing module 300 identifies the one or more services or information or content or tasks that are associated with the identified master number sequences. The call processing module 300 may use the caller IDs and stored profiles in the profile database 250 for determining the one or more services that are required to be provided.

After identification of the one or more services, the master module 500 may provide the one or more services or content or information or may perform the task. For example, on determining that the request made by the calling devices 2000 are for delivery of the content, the master module 500 may provide the content information to the calling devices 2000 via the application interface 410. Similarly, on determining that the request made by the calling device 2000 is for providing reservations, the master module 500 may provide the reservation via the application interface 410. The master module may also send the content to third party clients 700 if needed. The security module allows the system 1000 to be secured and prevents unauthorized access of the services provided by the system 1000. The customization module assists in customizing information or content to be forwarded to the calling device based on a captured IEMI number of the calling device. In another aspect, the present invention provides a method for providing information or services or content or performing task in a communication network. The method will be explained with reference to FIGS. 4, 7-10. As shown in FIG. 4, the method 3000 starts at step 2010, wherein an incoming call is received from the calling device. Thereafter, the method 3000 includes performing an action on the received incoming, at step 2020. The performing action may include rejecting the incoming call request (incoming call request), or accepting the incoming call request and immediately disconnecting the incoming call request, or rejecting the incoming call request, arranging a call back to the user, and disconnecting the incoming call when accepted by the user. After performing an action on the received initiation requests, the method 3000 includes identifying the caller ID information and the master number sequence from the initiation request, at step 2030. After identifying the caller ID information and the master number sequence, the method 3000 includes identifying the one or more services that are required to be performed based on the identified caller ID and master number sequence, at step 2040. Finally, the method 3000 includes performing the one or more services identified at step 2040, at step 2050.

As per the embodiment of the present invention the system will provide the different - different master numbers for end users for their services. It means one master number allotted to one user for service 1 , it doesn't mean that the same master number will be used for other end user for same service, it can be allotted to any other user for any other service whatever the user has subscribed. It will help the user for miss use of any service by any other phone in case of accessibility to other user phone.

As per the embodiment of the present invention the system will provide the facility of blocking and unblocking of the various documents, security, confidential and financial credentials. The end user can register their necessary information, security and financial documents to the system and can block and unblock them over a click of mouse, missed / rejected call, SMS, MMS, USSD, Mobile App and any other possible communication devices. These credentials can be credit card, traveller cheque, banker cheque, passbook, driving license, passport, PAN card and any other document that can be register with the system. In case of loss of any document the end user can block the uses of that document and in case of found unblock/enable by communication to the system via click of mouse, missed / rejected call, SMS, MMS, USSD, Mobile App and any other possible communication devices.

In use, the system 1000 may be adapted to perform one or more of the following applications. It should be understood that the applications listed are only exemplary and should not be construed as a limitation to the present invention.

1. Gas Booking Application - In this application, a user who has to book his gas cylinder may send the incoming call request by dialing one or more predetermined master number sequences from their calling device. The calling device may be registered or unregistered. In one embodiment, the calling device may be a preregistered calling device with the system 1000. More specifically, the user may have a profile corresponding to the calling device in a profile database. On receipt of the incoming call request, the system 1000 may perform an action on the incoming call request. In one embodiment, the system 1000 may reject the incoming call request. In another embodiment, the system 1000 may accept the incoming call request and then reject the incoming call request. In another embodiment, the system 1000 may reject the incoming call request, call back the user, and then reject the call back. After performing one of the aforementioned actions, the system 1000 may identify the caller ID information and the master number sequence.

Thereafter, the system 1000 may identify the one or more services or content or information or tasks that are required to be performed corresponding to the one or more master number sequence. In an embodiment, the system 1000 may identify the one or more services that are required to be performed based on the master number sequence and the profile of the user. In this case, the system 1000 identifies that the user intends to book the gas cylinder.

After the identification of the one or more services, the system 1000 may perform those one or more desired services. In this case, the system 1000 may initiate for providing the gas cylinders to the users. The system 1000 may generate a unique complaint code, and send the code to the user along with a confirmation message. Further, the system 1000 may forward the listing of the one or more services to the third party clients, which in this case are the gas service operators. The system 1000 may update the logs and track the status of the delivery of gas cylinders till it is delivered.

2. Railway Reservation Management Application - In this application, a user who has to either book or check status of his reserved tickets may send an incoming request by dialing one or more predetermined master number sequences from their calling device. It should be understood that the calling device may be a registered or unregistered calling device. More specifically, the user may have a registered profile corresponding to the calling device in a profile database.

On receipt of the incoming call request, the system 1000 may perform an action on the incoming call request. In one embodiment, the system 1000 may reject the incoming call request. In another embodiment, the system 1000 may accept the incoming call request and then reject the incoming call request. In another embodiment, the system 1000 may reject the incoming call request, call back the user, and then reject the call back. After performing one of the aforementioned actions, the system 1000 may identify the caller ID information and the master number sequence. Thereafter, the system 1000 may identify the one or more desired services that are required to be performed corresponding to the one or more master number sequences. In an embodiment, the system 1000 may identify the one or more desired services that are required to be performed based on the master number sequence and the profile of the user. In this case, the system 1000 identifies that the user intends to book railway tickets, or know the status of their booked tickets.

After the identification of the one or more task, the system 1000 may perform those one or more desired services. In one embodiment, if the user has dialed a single master number sequence, the system 1000 may provide reservation status of his/her booking. In another embodiment, if the user has dialed a single master number sequence, the system 1000 may provide the train running status corresponding to his booking. In another embodiment, if the user has dialed two master number sequences, the system 1000 may identify the corresponding station codes to the two master number sequences, and may provide train running status between the two identified stations. In another embodiment, if a single master number sequence is dialed by the user, the system 1000 may identify that the master number sequence is corresponding to cancelation of tickets reserved by the user, and may accordingly provide for cancelation of the tickets of the user.

3. Banking Management Application - Thisapplication will be used in banking management. In this application, a user who has to either check status of his bank accounts or do banking transactions, such as booking Fixed Deposits, Transfer Funds, or know information about various banking schemes, may send an incoming request by dialing one or more predetermined master number sequences from their calling device. It should be understood that the calling device may be a registered or unregistered calling device. More specifically, the user may have a registered profile corresponding to the calling device in a profile database.

On receipt of the incoming call request, the system 1000 may perform an action on the incoming call request. In one embodiment, the system 1000 may reject the incoming call request. In another embodiment, the system 1000 may accept the incoming call request and then reject the incoming call request. In another embodiment, the system 1000 may reject the incoming call request, call back the user, and then reject the call back. After performing one of the aforementioned actions, the system 1000 may identify the caller ID information and the master number sequence. Thereafter, the system 1000 may identify the one or more desired information or content or services, or task that are required to be sent/ performed corresponding to the one or more master number sequences. In an embodiment, the system 1000 may identify the one or more desired services that are required to be performed based on the master number sequence and the profile of the user. Additionally, the system 1000 may identify the IEMI number of the calling device and verify the authenticity of the user. In this case, the system 1000 identifies that the user intends to book a FD, or know the status of their bank accounts, and the link.

After the identification of the one or more task, the system 1000 may perform those one or more desired services or provide the information or perform the task. In one embodiment, if the user has dialed a single master number sequence, the system 1000 may provide bank status of his/her booking. In another embodiment, if the user has dialed a single master number sequence, the system 1000 may provide the latest banking schemes. In another embodiment, if the user has dialed two master number sequences, the system 1000 may identify the corresponding bank accounts and perform a monetary fund transfer. It will be apparent to a person skilled in the art that the aforementioned examples of the banking operations are only exemplary and should not be construed as a limitation to the present invention.

4. Credit Card Blocking - In this application, a user who is holding a credit card account can block his credit card account when he loses his credit card by just dialing a master number.In this case, the user may send an incoming request by dialing one or more predetermined master number sequences from their calling device. It should be understood that the calling device may be a registered or unregistered calling device. More specifically, the user may have a registered profile corresponding to the calling device in a profile database.

On receipt of the incoming call request, the system 1000 may perform an action on the incoming call request. In one embodiment, the system 1000 may reject the incoming call request. In another embodiment, the system 1000 may accept the incoming call request and then reject the incoming call request. In another embodiment, the system 1000 may reject the incoming call request, call back the user, and then reject the call back. After performing one of the aforementioned actions, the system 1000 may identify the caller ID information and the master number sequence. Thereafter, the system 1000 may identify the credit card account from the pre-stored profile of the user and may send this information to the corresponding bank server, which may perform the blocking of the credit card account. The user may in return get a SMS confirming the blocking.

5. Lead Generation - In this application, companies may be able to use the system 1000 for generating various customer leads and may use it for brand promotion. A user who is interested in any promotional scheme or has to either book any property or is interested in receiving free coupons may send an incoming request by dialing one or more predetermined master number sequences from their calling device. It should be understood that the calling device may be a registered or unregistered calling device. More specifically, the user may have a registered profile corresponding to the calling device in a profile database.

On receipt of the incoming call request, the system 1000 may perform an action on the incoming call request. In one embodiment, the system 1000 may reject the incoming call request. In another embodiment, the system 1000 may accept the incoming call request and then reject the incoming call request. In another embodiment, the system 1000 may reject the incoming call request, call back the user, and then reject the call back. After performing one of the aforementioned actions, the system 1000 may identify the caller ID information and the master number sequence. Thereafter, the system 1000 may identify the one or more desired information or content that is required to be sent corresponding to the one or more master number sequences. In an embodiment, the system 1000 may forward the information about the calling device to the company whose promotional scheme is being managed.

In this case, the system 1000 identifies that the user intends to seek information about the promotional scheme. After the identification of the same, the system 1000 may perform those one or more desired services. In one embodiment, if the user has dialed a single master number sequence, the system 1000 may provide the scheme details to the user. In another embodiment, if the user has dialed a single master number sequence, the system 1000 may provide the scheme details and send this information to both the user and the customer care executive of the company. The executive can then follow up on the scheme with the user.

Intelligent Query Distribution - In one embodiment, the leads captured by the system 1000 may be intelligently forwarded to the various customer care executive. In this embodiment, the system 1000 after capturing the CLI is in a position to determine the service operator of the calling device. The system 1000 therefore sends the caller lead to those executives that use the same service operator as compared to the calling user. In this manner, only those executives are able to return calls to the calling device that use the services of same operator. This saves the money since calling rates between same service operators is cheaper than calling rates between different service operators.

6. Change Password - In this application, a user may be able to change his/ her passwords by just dialing a master number and giving a miss call. In this case, the user may send an incoming request by dialing one or more predetermined master number sequences from their calling device. It should be understood that the calling device may be a registered or unregistered calling device. More specifically, the user may have a registered profile corresponding to the calling device in a profile database.

On receipt of the incoming call request, the system 1000 may perform an action on the incoming call request. In one embodiment, the system 1000 may reject the incoming call request. In another embodiment, the system 1000 may accept the incoming call request and then reject the incoming call request. In another embodiment, the system 1000 may reject the incoming call request, call back the user, and then reject the call back. After performing one of the aforementioned actions, the system 1000 may identify the caller ID information and the master number sequence. Thereafter, the system 1000 may identify the desired account for which the password is required to be changed. For example, from the CLI and the dialed master number sequence, the system 1000 is able to determine that this particular user, say X, intends to change password of his particular bank account, say Y12YYYYY3. The system 1000 accordingly sends the information to the bank server, which changes the password to a default password or to a desired password received from the user.

7. Mobile/ DTK/ Services Recharging& Bill Pay - In this application, a user may be able to charge his/ her mobile phone by just dialing a master number and giving a miss call. In this case, the user may send an incoming request by dialing one or more predetermined master number sequences from their calling device. It should be understood that the calling device may be a registered or unregistered calling device. More specifically, the user may have a registered profile corresponding to the calling device in a profile database.

On receipt of the incoming call request, the system 1000 may perform an action on the incoming call request. In one embodiment, the system 1000 may reject the incoming call request. In another embodiment, the system 1000 may accept the incoming call request and then reject the incoming call request. In another embodiment, the system 1000 may reject the incoming call request, call back the user, and then reject the call back. After performing one of the aforementioned actions, the system 1000 may identify the caller ID information and the master number sequence. Thereafter, the system 1000 may identify the service operator of the calling device 2000. For example, from the CLI and the dialed master number sequence, the system 1000 is able to determine that this particular user, say X, intends to charge the SIM card of the mobile phone. The system 1000 accordingly sends the information to the service operator server or to third party payment gateways, which monetarily charges the mobile phone by a fixed amount, and amount pre-stored by the user or by an amount provided by the user. It will be understood that in this case, the credit card, or online banking account of the user may be debited by the service operator or by the third party gateway. In the same manner, the services, such as DTH, electrical bills, credit card bill, and the like may be paid.

As per the embodiment of the present invention the system will provide the facility of buying travel tickets, air tickets, movie tickets, event passes, mobile recharge, DTH recharge, prepaid voucher, donation and many more services that can be done via a credit card or debit card.

8. Shopping Call - In this application, a user may be able to purchase merchandize/ goods/ services by just dialing a master number and giving a miss call. In this case, the user may send an incoming request by dialing one or more predetermined master number sequences from their calling device. It should be understood that the calling device may be a registered or unregistered calling device. More specifically, the user may have a registered profile corresponding to the calling device in a profile database.

On receipt of the incoming call request, the system 1000 may perform an action on the incoming call request. In one embodiment, the system 1000 may reject the incoming call request. In another embodiment, the system 1000 may accept the incoming call request and then reject the incoming call request. In another embodiment, the system 1000 may reject the incoming call request, call back the user, and then reject the call back. After performing one of the aforementioned actions, the system 1000 may identify the caller ID information and the master number sequence. Thereafter, the system 1000 may identify the calling device 2000 and the services/ goods/ merchandize, the user needs to purchase. For example, from the CLI and the dialed master number sequence, the system 1000 is able to determine that this particular user, say X, intends to purchase movie tickets of a particular movie, by evaluating the master number sequence. The system 1000 accordingly sends the information to the third party payment gateways, which monetarily charges the mobile phone by a fixed amount, and amount pre-stored by the user or by an amount provided by the user. It will be understood that in this case, the credit card, or online banking account of the user may be debited by the service operator or by the third party gateway.

9. Government Documentation - In this application, a user may be able to get the government documentation done by just dialing a master number and giving a miss call. In this case, the user may send an incoming request by dialing one or more predetermined master number sequences from their calling device. It should be understood that the calling device may be a registered or unregistered calling device. More specifically, the user may have a registered profile corresponding to the calling device in a profile database.

On receipt of the incoming call request, the system 1000 may perform an action on the incoming call request. In one embodiment, the system 1000 may reject the incoming call request. In another embodiment, the system 1000 may accept the incoming call request and then reject the incoming call request. In another embodiment, the system 1000 may reject the incoming call request, call back the user, and then reject the call back. After performing one of the aforementioned actions, the system 1000 may identify the caller ID information and the master number sequence. Thereafter, the system 1000 may identify the calling device 2000, from the details of the calling device 2000, the system 1000 is able to identify the documentation already possessed by the user, his identity, genuineness and the like. For example, from the CLI and the dialed master number sequence, the system 1000 is able to determine that this particular user, say X, intends to apply for a PAN CARD and he/ she already possesses a passport, ration card and driving license. The system 1000 accordingly sends the information to the third party government servers, which acknowledge the receipt of the application and the details forwarded, and processes the application. 10. Complaint Generation - In this application, companies may be able to use the system 1000 for register customer complaints. A user who. is interested in registering a complaint may send an incomingcall request by dialing one or more predetermined master number sequences from their calling device. It should be understood that the calling device may be a registered or unregistered calling device. More specifically, the user may have a registered profile corresponding to the calling device in a profile database.

On receipt of the incoming call request, the system 1000 may perform an action on the incoming call request. In one embodiment, the system 1000 may reject the incoming call request. In another embodiment, the system 1000 may accept the incoming call request and then reject the incoming call request. In another embodiment, the system 1000 may reject the incoming call request, call back the user, and then reject the call back. After performing one of the aforementioned actions, the system 1000 may identify the caller ID information and the master number sequence. Thereafter, the system 1000 may log the user complaint against his/ her mobile number and also through his/ her details already stored in the database. In oneembodiment, the system l OOOmay forward the information to a customer care executive of the company. The executive can then follow up on the complaint with the user.

Intelligent Query Distribution - In one embodiment, the complaints captured by the system 1000 may be intelligently forwarded to the various customer care executives. In this embodiment, the system 1000 after capturing the CLI is in a position to determine the service operator of the calling device. The system 1000 therefore sends the caller lead to those executives that use the same service operator as compared to the calling user. In this manner, only those executives are able to return calls to the calling device that use the services of same operator. This saves the money since calling rates between same service operators is cheaper than calling rates between different service operators. Additionally, the system 1000 may be able to track the number of times the user is registering the complaint and in this manner determine whether his/ her complaint is getting resolved. In case, the complaint is not getting resolved, the system 1000 may intelligently send the complaint details to higher authorities for follow up.

11. Activation/ Deactivation of Govt. Documents/ License - In case of activation of deactivation of PAN Card the authorized person will give a call to the service number (master number). The service platform running for this system will capture the CLI of the requester and reject the call. After rejecting the call the system will check for the details the request arrived for activating or deactivating the PAN Card, as per the request type like activation or deactivation the system will attach the PAN number along with activation deactivation Parameter and hit to PAN provider system (e.g. NSDL). The system running at third party (NSDL) end will capture the PAN number and Parameter for activation or deactivation and put it into queue for process, in couple of seconds the system will process the request and provide status as success or failure. As per the status from third party end the system will provide the response to the requester for successful activation or deactivation with Success for failure message for the Registered PAN Card.

In case of activation of deactivation of Driving License the authorized person will give a call to the service number (master number). The service platform running for this system will capture the CLI of the requester and reject the call. After rejecting the call the system will check for the details the request arrived for activating or deactivating the Driving License, as per the request type like activation or deactivation the system will attach the Driving License number along with activation/deactivation Parameter and hit to Driving License provider system (eg RTO Centralized System). The system running at third party (RTO Centralized System) end will capture the Driving License number and Parameter for activation or deactivation and put it into queue for process, in couple of seconds the system will process the request and provide status as success or failure. As per the status from third party end the system will provide the response to the requester for successful activation or deactivation with Success for failure message for the registered Driving License.

12. Multiple Level Marketing, Payout Request, Product Request, Balance Information, Binary Left/ Right Information on Missed Call -In this application, a user may be able to manage multi-level marketing by just dialing a master number and giving a miss call.

13. Lucky Miss Call -In this application, a user may be able to play lottery games by just dialing a master number and giving a miss call. In this case, the user may send an incoming request by dialing one or more predetermined master number sequences from their calling device. It should be understood that the calling device may be a registered or unregistered calling device. More specifically, the user may have a registered profile corresponding to the calling device in a profile database.

On receipt of the incoming call request, the system 1000 may perform an action on the incoming call request. In one embodiment, the system 1000 may reject the incoming call request. In another embodiment, the system 1000 may accept the incoming call request and then reject the incoming call request. In another embodiment, the system 1000 may reject the incoming call request, call back the user, and then reject the call back. After performing one of the aforementioned actions, the system 1000 may identify the caller ID information and the master number sequence. Thereafter, the system 1000 may identify the calling device 2000 and the profile of the user. Thereafter, the system 1000 may generate a transaction ID at its end and sends the transaction ID to the calling device 2000. If the transaction ID is similar to the mobile number of the user, the system 1000 identifies such resemblance and generates a winning message for the user. The user may be monetarily remunerated on his being a winner.

14. Multiple Services Single Number- As per one embodiment of the invention, the system 100 will provide the facility of multiple services on single service number, in the user will dial the service number and the call will be placed over the network, and through the network the call will landed over the IVRS based system 100; the system 100 will capture the CLI of the user before receiving the call and capture various inputs as DTMF input before receiving the call and after receiving the call. This Captured CLI and service number and provided DTMF input will be the key components for generating the all the service throughout this system 100. These key components will decide the service type configured in the system 100 and send request to response engine for sending the response to the caller.

As per another embodiment of the invention the system 100 will provide the facility of providing the multiple services through one service number, In the system 100 the user will dial the service number and the call will placed over the telecom network; through the telecom network the call will be landed over the IVRS based system 100 and user will listen the ringing signaling and call will be received by the system 100 and user will provide the DTMF input during this call, the system 100 will decide the service type from provided DTMF input. These all the services will be defined by the user through application that; the user will decide that when the user will provide a number as DTMF input then what service should be called for that. The system 100 will also provide the facility of accepting multiple digit numbers through any special character that characters will be decided by application running at call landing system 100. Along with that received call duration will be decided in the call receiving system 100; it may vary of number to number or group numbers.

As per yet another embodiment of the invention the system 100 will provide the facility of providing the multiple services through one service number. In the system 100 the user will dial the service number and the call will placed over the telecom network; through the telecom network the call will be landed over the IVRS based system 100 and user will listen the ringing signaling and call will not received; during this signaling system 100 will play the CRBT sound as asking for input; user will provide input in ringing mode and these input will be accepted by the system 100 and user provided DTMF input will decide the service type from provided DTMF input. These all the services will be defined by the user through application that; the user will decide that when the user will provide a number as DTMF input then what service should be called for that. The system 100 will also provide the facility of accepting multiple digit numbers through any special character that characters will be decided by application running at call landing system 100. Along with that received call duration will be decided in the call receiving system 100; it may vary of number to number or group numbers.

As per embodiment of the invention the system 100 will provide the facility of providing the multiple services through one service number, In the systeni 100 the user will dial the service number and the call will placed over the telecom network; through the telecom network the call will be landed over the IVRS based system 100 and provide the silent mode signaling; during this signaling system 100 will not play any voice message and in the silent mode the user will provide input in signaling mode and these input will be accepted by the system 100 and these input will decide the service type for the user; these all services will be defined by the user through application that; the user will decide that when the user will provide a number as DTMF input then what service should be called for that. The system 100 will also provide the facility of accepting multiple digit numbers through any special character that characters will be decided by application running at call landing system 100. Along with that received call duration will be decided in the call receiving system 100; it may vary of number to number or group numbers. This aim behind this silent mode is to provide the security feature for the users.

As per embodiment of the invention the system 100 will provide the facility of providing the multiple services through one service number, In the system 100 the user will dial the service number and the call will placed over the telecom network; through the telecom network the call will be landed over the IVRS based system 100 and user will listen the ringing signaling and call will be received by the system 100 and user will provide the DTMF input during this call, the system 100 will decide the service type from provided DTMF input. These all the services will be defined by the user through application that; the user will decide that when the user will provide a number as DTMF input then what service should be called for that. The system 100 will also provide the facility of accepting multiple digit numbers through any special character that characters will be decided by application running at call landing system 100. Along with that received call duration will be decided in the call receiving system 100; it may vary of number to number or group numbers.

As per embodiment of the invention the system 100 will provide the facility of providing the multiple services through one service number, In the system 100 the user will dial the service number and the call will placed over the telecom network; through the telecom network the call will be landed over the IVRS based system lOOand user will listen the ringing signaling and call will be received by the system 100 and user will provide the DTMF input during this call, the system 100 will decide the service type from provided DTMF input. The system 100 will identify that the user will provide single digit input or multiple digit input, if user provide the input for single digit then the system 100 will generate response for single digit and send the response to the user, else if user selects the multiple digit input then the system 100 will accept multiple digit input from the user and generate the response for multiple digit input and send to the Caller, the different way of accepting single digit and multiple digit will be configured into system 100 and system 100 will be responsible for service type and number of digits provided by the user. These all the services will be defined by the user through application that; the user will decide that when the user will provide a number as DTMF input then what service should be called for that. The system 100 will also provide the facility of accepting multiple digit numbers through any special character that characters will be decided by application running at call landing system 100. Along with that received call duration will be decided in the call receiving system 100; it may vary of number to number or group numbers.

For Example -

User dials a service number 0XX XXXXXX00

Call received at IVRS based system 100 and user provides 123 as input,

The system 100 will respond as -

• 1 - Password Change

• 2 - Balance Information

• 3 - Activation/Deactivation of Card

In the response of the service the system 100 will send three responses against the request for 1 , 2 and 3.

If user wants the multiple digit input then the user will provide DTMF input in below given format -

* 12# or *99# or * 123# or *786#

The system 100 will capture the digits between special characters * and # and generate response for two digit/ three digit / four digit or number of requests.

As per embodiment of the invention the system 100 will provide the facility of providing the multiple services through one service number, In the system 100 the user will dial the service number and the call will placed over the telecom network; through the telecom network the call will be landed over the IVRS based system 100 and provide the silent mode signaling; during this signaling system 100 will not play any voice and in the silent mode the user will provide input in signaling mode and these input will be accepted by the system 100 and these input will decide the service type for the user; these all services will be defined by the user through application that; the user will decide that when the user will provide a number as DTMF input then what service should be called for that. The system 100 will search for the service type for the provided input, after that system 100 will generate request to send response for the particular service type. After getting this request the response engine will generate the response for that particular user and send to them, the user mobile will help the user for generating the response. For example DTMF input 1. For password change; 2. For account balance; 3. For Cheque book issue; 4. Activation and deactivation of the card and many more services like that.

As per embodiment of the present invention the system 100 will provide the various functionalities tothe user on the basis of number of signaling mode/missed/rejected/received disconnect/busy calls to the one master number will be input for second master number. The number of calls on the first master number will be counted and this count will decide the service type to the second master number. Example - Number of Calls to XXXX 123456 number - Input for Second Master Number XXXX67890 - means user will first call to

XXXX123456 number and after that calls the Second Master Number XXXX67890

• 01 Call to XXXX 123456 number - Master Number XXXX67890 will send Balance Information

• 02 Calls to XXXX 123456 number - Master Number XXXX67890 will send New Password

• 03 Calls to XXXX 123456 number - Master Number XXXX67890 will

Activate User

• 04 Calls to XXXX 123456 number - Master Number XXXX67890 will

Deactivate User 14.1 Single Service Number for Multiple Organizations

As per embodiment of the invention the system 100 will provide the facility of providing the multiple services through one service number, In the system 100 the user will dial the service number and the call will placed over the telecom network; through the telecom network the call will be landed over the IVRS based system 100 and user will listen the ringing signaling and call will not be received by the system 100 and user will provide the DTMF input during this ringing mode, the system 100 will decide the service type from provided DTMF input. These all the services will be defined by the user through application that; the user will decide that when the user will provide a number as DTMF input then what service should be called for that. The system 100 will also provide the facility of accepting multiple digit numbers through any special character that characters will be decided by application running at call landing system 100. Along with that received call duration will be decided in the call receiving system 100; it may vary of number to number or group numbers.

For Example - if user gives a call to service number and call landed over the IVRS system 100 and during ringing mode the user provides the input as *33*95*01 , it means user requested for service for Company code - 33 and 95 is the product code for the service requested and 01 is the type of service the service requested.

In the system 100; the system 100 will provide facility of identification of services through extra digits/characters appending at the end of service number and sending response to the caller for that specific service type, when a user dials a number the call placed over the network and call land over the system 100 the system 100 will capture the CLI of the caller and the entire extra digits/characters appended at the end of the service number, these captured CLI and extra digits/characters will be send to the service engine and in the response from service engine will provide the service type and service category and all the multiple information possible through extra appended digits/characters. The system 100 will generate the response for these service numbers for the captured CLI, the generated response will be final response and can be generated through multiple processes. The Final response will be send to the Caller against the request dialed with extra appended digits/characters along with service number. In the system 100 the telecom operator will pass the complete information to the system 100, or pass this information to the system 100 through any other communication method. The response generated from system 100 may be sending through one system 100 or multiple system 100s or can send single response for multiple service or multiple responses from single service, the service can be single request/group request or subscription request. The appended digits character are having their own system 100 defined meaning multiple digits can be treated as single request or multiple request, this all information will be saved in system lOOdatabase and can be identified through service number or appended digits/characters patterns or appended special character between digits and any other possible pattern. The aim behind this invention is to provide single or multiple services through single service number.

Example - user dials - OXX XXXXXX00*33*95*01

The system 100 will understand the request as; the user requested for service for Company code - 33 and 95 is the product code for the service requested and 01 is the type of service the service requested.

As per embodiment of the invention the system 100 will provide the facility of providing the multiple services through one service number, In the system 100 the user will dial the service number and the call will placed over the telecom network; through the telecom network the call will be landed over the IVRS based system 100 and user will listen the ringing signaling and call will be received by the system 100 and user will provide the DTMF input during this call, the system 100 will decide the service type from provided DTMF input. These all the services will be defined by the user through application that; the facility of accepting multiple digit numbers through any special character that characters will be decided by application running at call landing system 100.

For Example - if user gives a call to service number and call landed over the IVRS system 100 and call is received by the system 100; system 100 will play the welcome message and ask for DTMF input the user provides the input as *33*95*01 , it means user requested for service for Company code - 33 and 95 is the product code for the service requested and 01 is the type of service the service requested.

14.2Provide Password while Accessing the System 100 Application - In the system 100; the system 100 will provide the security feature for applications; the applications are not limited to mobile application, web application, desktop application, standalone application, network application it can be any type of application which can be access via network communication. While accessing his account information the user needs to provide input from his telephony devices, when a user wants to access his account for any purpose in the same time one or user will dial the service number and call will be placed over the network and land over the system 100 andthe call will not be received, during this the caller will listen the ringing tone, in the same ringing time user will send the authentication code to same or different service number. The engine running on same or different server will receive the code through SMS/MMS/ any other Telecommunication Medium and verify that authentication code. If authentication code matches only then the user will be able to user his account services through application else the user won't be able to access his account information.

In the system 100; the system 100 will provide the security feature for applications; the applications are not limited to mobile application, web application, desktop application, standalone application, network application it can be any type of application which can be access via network communication. While accessing his account information the user needs to provide input from his telephony devices, when a user wants to access his account for any purpose in the same time one or user will dial the service number and call will be placed over the network and land over the system 100 and the call will be received at system 100, during this communication the caller needs to send the authentication code to same or different service number. The engine running on same or different server will receive the code through SMS/MMS/ any other Telecommunication Medium and verify that authentication code. If authentication code matches only then the user will be able to user his account services through application else the user won't be able to access his account information. The users must be registered for the service and own an account to avail the benefits of the service.

In the system 100; the system 100 will provide the security feature for applications for multiple users; the applications are not limited to mobile application, web application, desktop application, standalone application, network application it can be any type of application which can be access via network communication. While accessing his account information the user needs to provide input from his telephony devices, when a user wants to access his account for any purpose in the same time multiple users will dial the service number and connected through call conferencing or the single user will dial the service number and after receiving the call user will get dial tone and connect remaining users and finally all the users will be in conferencing system 100, when all the users will be available and provide their predefined authentication code in the predefined order. The authentication engine running at service provider end will accept all the inputs in predefined order in the same CLI specification and verify the codes, if provided combination matches only then they will be able to access their account and avail the benefits of application running at system 100 else they won't be able to access his account information. In this process the authentication codes can be accepted during conferencing call or send through SMS/MMS or any other communication medium to the same or different service numbers. In the process the service numbers can be same or all the users or separate service number for each user. The users must be registered for the service and own an account to avail the benefits of the service. If any user is not connected they the system 100 will not be accessible. 14.3Provide Password in Ringing Mode while Accessing the System 100 Application -

In the system 100; the system 100 will provide the security feature for applications for multiple users; the applications are not limited to mobile application, web application, desktop application, standalone application, network application it can be any type of application which can be access via network communication. While accessing his account information the user needs to provide input from his telephony devices, when a user wants to access his account for any purpose in the same time multiple users will dial the service number and all the users call will be landed over the system 100 and users will listen ringing on their devices, during the ringing time all the user will provide input to the system 100 or send SMS/MMS/any other communication medium, when all the users will be available and provide their predefined authentication code in the predefined order. The authentication engine running at service provider end will accept all the inputs in predefined order in the same CLI specification and verify the codes, if provided combination matches only then they will be able to access their account and avail the benefits of application running at system 100 else they won't be able to access his account information. In this process the authentication codes can be accepted during ringing mode or send through SMS MMS or any other communication medium to the same or different service numbers. In the process the service numbers can be same or all the users or separate service number for each user. The users must be registered for the service and own an account to avail the benefits of the service. If any user is not connected they the system 100 will not be accessible.

In the system 100; the system 100 will provide the security feature for applications for multiple users; the applications are not limited to mobile application, web application, desktop application, standalone application, network application it can be any type of application which can be access via network communication. While accessing his account information the user needs to provide input from his telephony devices, when a user wants to access his account for any purpose in the same time one user will dial the service number and call landed over the IVRS based system 100 and the call will be received by the system 100, after that system 100 will ask for connecting other users and the user will get dial tone; and the will dial the other users number and engine will verify all the numbers for registration and other users will also be connected if provided numbers are registered in the system 100, when all the users will connected then they will be in conference and all the users will provide authentication through DTMF input or voice conversation password or send SMS/MMS/any other communication medium, when all the users will be available and provide their predefined authentication code in the predefined order. The authentication engine running at service provider end will accept all the inputs in predefined order in the same CLI specification and verify the codes, if provided combination matches only then they will be able to access their account and avail the benefits of application running at system 100 else they won't be able to access his account information. In this process the authentication codes can be accepted during conversation or send through SMS/MMS or any other communication medium to the same or different service numbers. In the process the service numbers can be same or all the users or separate service number for each user. If any user is not connected they the system 100 will not be accessible.

14.4 Information by Appending extra digits/ characters with Service Number - In the system 100; the system 100 will provide facility of identification of services through extra digits/characters appending at the end of service number and sending response to the caller for that specific service type, when a user dials a number the call placed over the network and call land over the system 100 the system 100 will capture the CLI of the caller and the entire extra digits/characters appended at the end of the service number, these captured CLI and extra digits/characters will be send to the service engine and in the response from service engine will provide the service type and service category and all the multiple information possible through extra appended digits/characters. The system 100 will generate the response for these service numbers for the captured CLI, the generated response will be final response and can be generated through multiple processes. The Final response will be send to the Caller against the request dialed with extra appended digits/characters along with service number. In the system 100 the telecom operator will pass the complete information to the system 100, or pass this information to the system 100 through any other communication method. The response generated from system 100 may be sending tlirough one system 100 or multiple system 100s or can send single response for multiple service or multiple responses from single service, the service can be single request/group request or subscription request. The appended digits character are having their own system 100 defined meaning multiple digits can be treated as single request or multiple request, this all information will be saved in system 100 database and can be identified through service number or appended digits/characters patterns or appended special character between digits and any other possible pattern. The aim behind this invention is to provide single or multiple services through single service number.

Example - user dials - 0XX XXXXXX00* 123#

In this process there are multiple ways to understand this service request -

> User wants Service Configured for 123.

> User wants Service Configured for 1, User wants Service Configured for 2, and User wants Service Configured for 3.

> User wants Service Configured for 1 and response from Service 1 will be

input for Service 2 and response from Service 2 will be the input for Service 3, and the output from Service 3 will be Send to Caller.

In the system 100; the system 100 will provide the facility of providing information or responding requests through DTMF input by dialing the single service number, in the process the user will dial the service number and the call will be placed over the network, through the network the call will be landed over a IVRS based system 100 and the system 100 will not receive the call and caller will listen the ringing signals during this ringing signal the user will provide DTMF input; on the basis of DTMF input the system 100 will generate the response for these service numbers for the captured CLI, the generated response will be final response and can be generated through multiple processes. The Final response will be send to the Caller against the request generated through DTMF input digits/characters. The response generated from system 100 may be sending through one system 100 or multiple system 100s or can send single response for multiple service or multiple responses from single service, the service can be single request/group request or subscription request. The DTMF input digits character are having their own system 100 defined meaning multiple digits can be treated as single request or multiple request, this all information will be saved in system 100 database and can be identified through service number and DMTF digits/characters patterns or DTMF special character between digits and any other possible pattern. The aim behind this invention is to provide single or multiple services through single service number.

Example - In this process there are multiple ways to understand this service request - Call received at IVRS based system 100 and user provides 123 as input during ringing mode,

The system 100 will respond as -

• 1 - Password Change

• 2 - Balance Information

· 3 - Activation/Deactivation of Card

In the response of the service the system 100 will send three responses against the request for 1, 2 and 3.

If user wants the multiple digit input then the user will provide DTMF input in below given format - * 12# or *99# or * 123# or *786#

In the system 100; the system 100 will provide the facility of providing information or responding requests through DTMF input by dialing the single service number, in the process the user will dial the service number and the call will be placed over the network, through the network the call will be landed over a IVRS based system 100 and the system 100 will receive the call and caller will listen the welcome message and through voice message the system 100 will ask for DTMF input, the user will provide DTMF input; on the basis of DTMF input the system 100 will generate the response for these service numbers for the captured CLI, the generated response will be final response and can be generated through multiple processes. The Final response will be send to the Caller against the request generated through DTMF input digits/characters. The response generated from system 100 may be sending through one system 100 or multiple system 100s or can send single response for multiple service or multiple responses from single service, the service can be single request/group request or subscription request. The DTMF input digits character are having their own system 100 defined meaning multiple digits can be treated as single request or multiple request, this all information will be saved in system 100 database and can be identified through service number and DMTF digits/characters patterns or DTMF special character between digits and any other possible pattern. The aim behind this invention is to provide single or multiple services through single service number.

Example - In this process there are multiple ways to understand this service request - Call received at IVRS based system 100 and user provides 123 as input after receiving the call,

The system 100 will respond as -

• 1 - Password Change

» 2 - Balance Information

• 3 - Activation/Deactivation of Card

*12# or *99# or * 123# or *786#

In the system 100; the system 100 will provide the facility of providing information or responding requests through DTMF input by dialing the single service number, in the process the user will dial the service number and the call will be placed over the network, through the network the call will be landed over a IVRS based system 100 and the system 100 will receive the call and caller will listen the welcome message and through voice message the system 100 will ask for DTMF input in a fixed time, the user has to provide DTMF input in this fixed time interval, the input accepted in this fixed time interval will be input for the system 100; on the basis of DTMF input the system 100 will generate the response for these service numbers for the captured CLI, the generated response will be final response and can be generated through multiple processes. The Final response will be send to the Caller against the request generated through DTMF input digits/characters. The response generated from system 100 may be sending through one system 100 or multiple system 100s or can send single response for multiple service or multiple responses from single service, the service can be single request/group request or subscription request. The DTMF input digits character are having their own system 100 defined meaning multiple digits can be treated as single request or multiple request, this all information will be saved in system 100 database and can be identified through service number and DMTF digits/characters patterns or DTMF special character between digits and any other possible pattern. The aim behind this invention is to provide single or multiple services through single service number.

In the system 100; the system 100 will provide the facility of providing information or responding requests through DTMF input by dialing the single service number, in the process the user will dial the service number and the call will be placed over the network, through the network the call will be landed over a IVRS based system 100 and the system 100 will receive not receive the call and caller will listen the ringing signals and during these ringing signals the user needs to provide the DTMF input in a fixed interval after a fixed time the call automatically disconnected/rejected, the input accepted in this fixed time interval will be input for the system 100; on the basis of DTMF input the system 100 will generate the response for these service numbers for the captured CLI, the generated response will be final response and can be generated through multiple processes. The Final response will be send to the Caller against the request generated through DTMF input digits/characters. The response generated from system 100 may be sending through one system 100 or multiple system 100s or can send single response for multiple service or multiple responses from single service, the service can be single request/group request or subscription request. The DTMF input digits character are having their own system 100 defined meaning multiple digits can be treated as single request or multiple request, this all information will be saved in system 100 database and can be identified through service number and DMTF digits/characters patterns or DTMF special character between digits and any other possible pattern. The aim behind this invention is to provide single or multiple services through single service number.

14.5 Master Number Security -

Master number security is the part of the system 100 where we can see the running functionality of the various security methods that provides an extra layer of security in the various applications.

Master number security system 100 contents various elements and hardware as well as software electronic circuits. Flow diagrams, data flow controllers, and number of various applications running and controlling the various hardware and software's. Some of them are elaborated here like computer hardware, computer software's, customized software, telephone line and other telephony devices. Some more applications like Call Receiving Application, Call Rejecting Application, Call Handing Application, SMS Sending Application, SMS Receiving Application, Calling Application, SMS Rejecting Application, Rejecting call with SMS Application, Call Action Application, Call Application Module, Security System 100 Application, Centralized Database and some more hardware devices like PRI Lines, BRI Lines, GSM & CDMA Phone, Firewall, GSM & CDMA communication bandwidth and etc.

The Master number security Application can run with and without telephony Lines, for example the user can run the application by connecting a CDMA or GSM modem with their own laptop, device and run the application and enjoy the benefits of the master number security service without PRI/BRI lines.

As per embodiment of the present invention a Normal CDMA or GSM Number can be configured as a Master Number the user can avail the benefits of master number from their own telephony number.

PRI Lines - PRI Lines are the group of the fixed number of telephony lines connected to the system 100 for providing the master number service through telephony devices. Every PRI Line contains a number known as DID number that number is configured like that if any request is coming to any number of the PRI Line, and that Line is busy, then the call will not be rejected or waiting state it will be attended by next available line and display the identity of landing number.

As per the embodiment of the present invention the when any call reaches to network against the telephone number and that number is associated with any PRI line, then the system 100 at operator end will check for that particular line, if that is not free then it will check for any free line available for that PRI Line, if any PRI Line is free then the call will be redirected to that line. Through that line the call will and over the PRI Card attached to the server machine, the controller software running at the server will capture CLI/ Reject Call/ Receive Call/Only Send Signal or generate an event related to that for an action. The action will be generated and the control pass to the application, the system 100 will capture the CLI of requester and on the basis on landing number and captured CLI some response will be generated and that response will be delivered to the caller, the response may be text format, voice format or any other format configured in the system 100. While a call land over the PRI card the application engine running in the server will decide what to do with this call, either reject /Ringing/ Receive/ Receive and reject or any other operator that is written in the application. The number of services can be provided on a single number in the master number application. If the user sending requests through SMS then the system 100 accept the message and divide that message into various token and on the basis of token and their values and action written in the application the response will be generated and saved into system 100 as well as send to the caller or requester.

As per embodiment of the system 100 will provide the various options for third and fourth layer security user has to provide mobile number and mobile password along with their login credentials for the any application the mobile number is the third layer of security and mobile password is the fourth layer of the security for providing more security over the application. The mobile password will be provided through mobile and application password will be provided to the application during security check for login into the application.

As per embodiment of the present invention the extra layer of security the security enabled devices, application and other application will communicate with other for providing the extra layer of security, for example if the extra layer of security applies to ATM machine then ATM machine will communicate with the system 100 handling calls and accepting mobile password and any other information like this etc.

As per embodiment of the present invention the extra layer of security the security enabled devices, through embedded system 100s and telephony technology as voice recognition system 100 and face recognition system 100 and figure print recognition system 100, such kind of any application can also be attached with the system 100 and they also can be secured through the extra layer of security through mobile number and mobile password.

The present invention provides a system 100 and method for providing content or information to various users in a communication network and sends response delayed by fixed time duration after getting the request. The user can define the time duration by him own nature, in the same way the reply content will be send to user after the fixed time as selected by the user. In the system 100, when a user will give a request for getting the information the system 100 will generate the response and save it into the database along with time information. The jobs running in the system 100 will send this response message to the user on the specified time. The present invention provides a system 100 and method for providing content or information to various users in a communication network after getting the request, the requested response will be saved into a centralized database and will be send to the user on specified request for getting responses. When a user will give a request for getting the information the system 100 will generate the response and save it into the database for each and every request. Once the user give a call for getting the responses, the system 100 will send one or more response message to the user after getting the request, this request will send one or more information content to the user as per the number of services requested.

The present invention provides a system 100 and method for providing content or information to various users in a communication network after getting the request on the basis of third layer security, the user account will be activated and deactivated on request. The system 100 will provide the security for both incoming and outgoing transaction, this functionality will be applicable for both online and offline. In the terms of banking we can say deposit is enabled and withdrawal is barred.

The present invention provides a system 100 and method for providing content or information to various well-wishers of the users in emergency cases in the communication network. In the system 100 when any request comes for spreading the information to their well-wishers the system 100 will retrieve the well-wishers contact details from the database which was added by the user from his account, and will send the message to all well-wishers on high priority. These messages will be delivered to all well-wishers, no time delay policy will be applicable to this emergency messaging. The present invention provides a system 100 and method for providing content or information to various users in a communication network. Further, the present invention provides a system 100 and method capable of performing a task using various communication means in a communication network. The term "content" as mentioned herein may refer to any type of text or data. The term "information" as mentioned herein refers to any kind of useful message that is required to be delivered to the users. Suitable examples of content or information include, but are not limited to, updates, status updates, tracking updates, score updates, news, location information, weather information, bank account information, credit card information, and the like. Suitable examples of the tasks include, but are not limited to, providing value added services including reservations, bookings, information reporting service, bank transactions, route guidance, interactive services including quizzes, shopping, games, voting, and the like. Also, it should be noted that the term 'communication network' as mentioned herein refers to any network for communicating between two parties. The communication network may be wired or wireless, and may preferably include a telephone network, a cellular network, whether GSM or CDMA, and the like.

Bank Account Balance, Cooking gas booking, PAN Card status, licenses status,passport status, visa status Ext, Student details, Blocking and unblocking / credit card, travellercheque, Password,Account, Activation/ Deactivation of Govt. Documents,password, Account, PNR status, Bill details, speed post & Courier tracking, Student details,Celebrity tips, Movie info, Astrology, General Awareness, Educational Results, Lucky missed call (Game), Location Tracking System lOO(Emergency), Complaint enteringSystem 100, Register Customer Complaints However, it should be clearly understood that the aforementioned examples of the content or information are exemplary and should not be construed as a limitation to the present invention. Basically, the present invention provides a system 100 and method for effectively delivering various content, information, services and performing various tasks for a user in the communication network, wherein the user may be able to signify its intention about the kind of content, information, services and performing various tasks by giving "miss calls" to the system 100 of the present invention. It will be apparent to a person skilled in the art that the term "miss calls" as mentioned herein refers to telephone calls that are not answered by their intended recipients prior to the termination of ringing on the recipients' end by either the dialers or the recipients. These miss calls are becoming very important and interesting means of communication, especially in regions of South East Asia and the like. The present system 100 and method utilizes these miss calls to deliver content or information or services or perform various tasks for the user giving such miss calls to the system 100.

As per embodiment of the present invention the system 100 will provide an additional layer of security for the user accounts. In this system 100 will user will provide multiple password from multiple input devices combination of one or more telephony and input device or any devices that can provide the input to the system 100 in any manner/way.

In the first scenario when the user tries to login the user, has to give a call to the service number and in a fixed amount of time (configured in the system 100) can login to the system 100 application. For example if a user wants to login into a system 100 running online or offline and fixed time to login is 2 minutes, then first the user will give a call to the service number and the engine running at service number end will enable to security flag and allow user to login within 2 minutes. If user can't login with two minutes, the system 100 will disable the flag and user authorization will be failed, an addition security system 100 will also work here and block or may not block the miss call activity. If blocked then system 100 will not enable the flag for user login, else the system 100 will re-enable the flag and user can login to the system 100.

In the second scenario when the user try to login, the user has to give a call to the service number and during this period the user will provide the login credentials to the system 100, the system 100 only during ringing the phone the system 100 will enable the security flag in the system 100, if user is able to submit the login credentials during this period only then the user will be able to login to the system 100, else the system 100 will disable the security flag and user will not able to login. If user really wants to login to the system 100 the user has to call again to the service and during ringing the user needs to provide the login credentials. On the number of fixed failed attempts the system 100 will may or may not block the user for the time being.

In the third scenario the when the user try to login, the user has to give a call to the service number, the engine running at service number will receive the call and user needs to provide initial security password, once the user will provide the initial security password and then try to login through web, only then the user will be able to login to the system 100, else the user will not be able to login to the system 100. On the number of fixed failed attempts the system 100 will may or may not block the user for the time being.

There are number of methods like this and available for third layer of security, fourth layer of security and fifth layer of security as well as nth layer of security. This security layer can be applicable to any application account, online/offline account, web account, remote account, money transaction account, any kind of plastic money like ATM card, debit card, credit card, cash card, voucher coupon card and etc.

As per embodiment of the present invention the user will call to the service number, specific to the service type the engine running at system 100 end will accept the user username/account number through the user defined input device, the input device may be removable or non-removable. While login the user has to initiate the username/account number through removable and non-removable device. The input device may one or combination of multiple telephony or non-telephony devices with their unique identification number or any other telecommunication identity associated with that device.

As per embodiment of the present invention the user will call to the service number, specific to the service type the engine running at system 100 end will accept the user password through the user defined input device, the input device may be removable or non-removable. While login the user has to initiate the password through removable and non-removable device. The input device may one or combination of multiple telephony or non-telephony devices with their unique identification number or any other telecommunication identity associated with that device.

As per embodiment of the present invention the user will call to the service number, specific to the service type the engine running at system 100 end will accept the user username/account number through the user defined input device and password also be user defined and acceptable through input device, the input device may be removable or non-removable. While login the user has to initiate the username/account number and password through removable and non-removable device. The input device may one or combination of multiple telephony or non-telephony devices with their unique identification number or any other telecommunication identity associated with that device.

As per embodiment of the present invention the user will call to the service number, specific to the service type the engine running at system 100 end will accept the user username/account number through the user defined input device, the input device may be removable or non-removable, one device can be username/account number and another device can be password for the secured system 100, for the major security purpose the combination of multiple devices can be single username/account number and in the same nature combination of multiple devices may be the password for the system 100. While login the each and every device has to be initiated by the user for username/account number as well as password.

As per embodiment of the present invention the system 100 will provide the various numbers for different - different functionalities or same functionalities. These number will be mobile numbers, phone numbers, short codes, long codes or any other kind of numbers can be used for communication in a telecommunication network are the service numbers or master numbers.

As per embodiment of the present invention the callers for any kind of secured service must be registered into system 100 to avail the facility of security system 100. This registration can be for the user device identity or other modules associated with telephony device.

As per embodiment of the present invention in the system 100 one phone number can be registered as username and user can provide the password from same number itself, during this process call can be received or ringing mode or reject mode.

As per embodiment of the present invention in the system 100 one phone number can be registered as username and another number can be registered as the password for the account, during this process call can be received or ringing or reject mode.

As per embodiment of the present invention in the system 100 the user will call to the service number for specific service type, in the system 100 one phone number can be registered as username and user can provide the password from same number itself, during this process call can be received or ringing or reject mode.

As per embodiment of the present invention in the system 100 the user will call to the service number for specific service type, in the system 100 one phone number can be registered as username and another number can be registered as the password for the account or different service number for the same.

As per embodiment of the present invention in the system 100 the user will call to the service number for specific service type, in the system 100 one or more phone number can be registered as username and another one or more number can be registered as the password for the account.

As per embodiment of the present invention in the system 100 the user will call to the service number for specific service type, in the system 100 a sequenced combination of phone number can be registered as username and a sequenced combination of phone number can be registered as the password for the account. In the present invention the system 100 will provide the facility of transferring the phone calls without receiving the calls. In the system 100 the end user will dial the number and the call will be landed over the customized EPABX and the engine running in EPABX will not receive the call and wait for extension through DTMF input, the engine will accept the input and transfer the call to the concern user without receiving the call. The Welcome message will be played through caller tunes or without playing a welcome message.

For Example - If a user dials a service number XXXX-XXXX500 then the call will be land over the EPABX and user will listen message as like a caller tune and during this message the end user will provide the extension number through DTMF input, the engine running at EPABX will accept this extension and call will be transferred to concern extension or another number. The system 100 will not accept the call till desired extension user/operator will not receive the call; only after accepting the call the call charges may apply.

In the present invention the system 100 will provide the facility of transferring the phone calls without receiving the calls, in the system 100 the user will dial the telephone number along with extension number, so user doesn't need to provide the extension separately, once a user dials the number in the same manner the call will be placed over the network and through the network it will reach to EPABX, the engine running at EPABX will take out the extension and transfer the call to the desired extension. The call charges will not be applicable till call received by the operator/user. For Example - if a user dials a number XXXX-XXXX500*221. The call will be placed over the network using various MSC and through network and MSC the call will land over the EPABX. After landing the call over the EPABX the system 100 will capture the extension 221 and directly transfer the call the extension 221 , once the call will be received at extension 221 the call charge will be applicable and without receiving no call charges will be applicable. In the entire process the receiver will not be able to know that the call is coming through EPABX or the direct line number has dialed.

In the present invention the user will dial the service number for any query; the call will be placed over the network and through the network the call will land over the IVRS based system 100/EPABX system 100, the engine running at IVRS/EPABX system 100 will either receive the call and user will provide DTMF input or during ringing mode the user will provide DTMF input, the engine will pass this input and user CLI to the user section (user section is the engine where user has configured all the service as per their convenience) and in the response the user section will provide the service query type; on the basis of query type the system 100 will generate the response and send to the user. For Example - if a user dials a service number XXXX- XXXX500 then the call will be placed over the network and after that it will be received or ringing mode; the user provides the DTMF input. The system 100 will capture this DTMF input and User CLI, this captured User CLI and DTMF input will pass to user section; in the user section the system 100 will respond with service type, on the basis of provided DTMF input and captured CLI the system 100 will generate the response through process and send this response as a message to the user. In the user section; if user configured as 1 for "complain for LG XXX product" then the Complain will be lodge for the same and complain number will be send to the user. In the present invention there will be one service number for multiple companies for various services. When a user dials the service number; the call will placed over the network and through network the call will reach to IVRS based system 100 and land over the system 100 through wired/ non-wired telephone lines. The engine running at IVRS based platform will either receive the call or will put over the ringing mode. After receiving the call or during ringing mode the user will provide the DTMF input from their telephone device. The engine running at IVRS based platform will capture this DTMF input and caller CLI and send it to user section engine (this is the section configured by user for DTMF input as per their convenience, this will return the service request type). The user section will provide the Service Request type to the service engine, after getting the service type the service engine will place a request for producing the response against the Service Type, Captured CLI. The process engine will process this request and save the response into database; the message sending engine will run automatically and take care for sending message to the user on their captured CLI, so the user will get desired response on the basis of DTMF input configured in the system 100 as per their convenience.

For Example - If user has configured the system 100 as given below - DMTF Input 1 -> LG TV Complain

DMTF Input 2 - Train PNR Statuses

DMTF Input 3 -> Gas booking

DMTF Input 4 -» Voting

DMTF Input 5 -> Feedbacks DMTF Input 6 Credit Card Uses

Now if a user dials a service number XXXX-XXXX500 then the call will be placed over the network and after that it will be received or ringing mode; the user provides the DTMF input. The system 100 will capture this DTMF input and User CLI as 1, then this DTMF input and captured User CLI will be passed to user engine, the user engine will come with Service Type as - LG TV Complain. After getting the service type the system 100 will send the LG TV Complain as Service Type and user CLI to Process engine, the process engine will this request to complain generating system 100; the complaint generating system 100 will raise a complain request and generate a complain number and this complain number will be passed to process engine, process engine will send this complain number to the user for their LG TV Complain. In the same way if user provides DTMF input as 2 then system 100 will pass this request to user engine, the user engine will retrieve train ticket PNR number and send it to process engine; process engine will check the ticket status and send response to process engine. The process engine will send this ticket status against the saved PNR number to the user on their captured CLI, same process will be applicable to all the other configurations.

In the present invention there will be one service number for multiple companies for various services. When a user dials the service number; the call will placed over the network and through network the call will reach to IVRS based system 100 and land over the system 100 through wired/ non- wired telephone lines. In this step user can provide multiple numbers as a request and they will be treated as separate request. After getting this DTMF input in call received mode/ ringing mode the system 100 will pass this information along with captured CLI to process engine. Process engine will pass this request to the multiple other engines as per process required, and finally get the response. After getting the response the process engine will save this response to the database system 100 and message sending engine will send this response as message to the captured CLI.

For Example -

The System 100 Configured as -

1 -» LG

2 -> Samsung 3 Videocon

4 -> Nokia

5 - Apple

6 - State Bank

7 Indian Railways

And many more - After this the system 100 will have the facility of sub extension as -

1 -» For Mobile

2 For Refrigerator

3 For Television

4 -> For Air Conditioner

5 -> For Printer

6 -> For Scanner

7 - Ticket Enquiry

After this the system 100 will have the facility of extra sub extension

1 -> For Buy

2 -> For Complain

3 -> For Feedback

4 -> Ticket Status

9 -> Customer Care

If user dials the Service number then the call will placed over the network and through network the call will reach to IVRS based system 100 and land over the system 100 through wired/ non-wired telephone lines. The system 100 will check the extensions, sub extensions and extra extensions and call will be transferred to specific requirement.

Suppose User Dials Service Number as -

XXXX XXXX500*01 *01 *01 -> Means User wants to buy LG Mobile; the request will be placed for the same and request number will be generated and send to caller.

XXXX XXXX500*07*07*04*TIC ET PNR NUMBER -> Means User wants to know the status of train ticket for PNR Number provided; the request will be placed for the same and system 100 will capture the details from system 100 for the ticket status for specified PNR number and the generated response will be send to caller. XXXX XXXX500*03 *03 *09 -» Means User have a problem with Videocon Television and wants to talk to customer care; the request will be placed for the same and request number will be generated and call will be connected to the Customer Care.

Same way numerous process can be completed.

In the present invention there will be one service number for multiple companies for various services. When a user dials the service number; the call will placed over the network and through network the call will reach to IVRS based system 100 and land over the system 100 through wired/ non-wired telephone lines. The engine running at IVRS based platform will either receive the call or will put over the ringing mode. After receiving the call or during ringing mode the user will provide the DTMF input from their telephone device. In this step user can provide multiple numbers as a request and they will be treated as separate request. After getting this DTMF input in call received mode/ ringing mode the system 100 will pass this information along with captured CLI to process engine. Process engine will pass this request to the multiple other engines as per process required, and finally get the response. After getting the response the process engine will save this response to the database system 100 and message sending engine will send this response as message to the captured CLI.

For Example -

The System 100 Configured as -

1 -» LG

2 -> Samsung

3 -> Videocon 4 -> Nokia

5 -> Apple

6 -> State Bank

7 -> Indian Railways

And many more -

After this the system 100 will have the facility of sub extension as - 1 -> For Mobile

2 -> For Refrigerator

3 -> For Television

4 -> For Air Conditioner

5 For Printer

6 -> For Scanner

7 -> Ticket Enquiry

After this the system 100 will have the facility of extra sub extension as

1 -> For Buy

2 - For Complain

3 -> For Feedback

4 -> Ticket Status

9 - Customer Care

Suppose User Dials Service Number XXXX XXXX500 and provide DTMF input as - *01 *01 *01 -> Means User wants to buy LG Mobile; the request will be placed for the same and request number will be generated and send to caller.

*07*07*04*TIC ET PNR NUMBER Means User wants to know the status of train ticket for PNR Number provided; the request will be placed for the same and system 100 will capture the details from system 100 for the ticket status for specified PNR number and the generated response will be send to caller.

*03*03*09 -> Means User have a problem with Videocon Television and wants to talk to customer care; the request will be placed for the same and request number will be generated and call will be connected to the Customer Care.

Same way numerous process can be completed.

As per embodiment of the present invention user will get different - different information as per the requested time of the user, if a user call to the service number between XXX and YYY time then the user will get XXX information, if user calls to the service number between YYY and ZZZ time then the user will get YYY information. This time details can be configured in the system 100 by the administrator or by the user. For Example if a user calls to service number between 6:00AM to 10:00AM or 10:00 AM then the user will get balance information and if user calls to the service number between 10:00AM to 12:00PM or 12:00 PM work status and if the user calls to the service number between 12:00PM to 06:00PM or 06:00 PM then the user will get password information by calling to same service number.

As we already know every day contains 24 hours and every hour contains 60 minutes and every minute contains 60 seconds and every second contains 1000 milliseconds, so the service call hours can be divided in any frame of that between any time hours of 24 hours, and same can be configured by the administrator or user. For example if a user or administrator configures the system 100 like given below - Type One

Between 12:00:00 AM - - 12: 10:00 AM or 12: 10:00 AM Service One

Between 12: 10:00 AM - - 12:20:00 AM or 12:20:00 AM Service Two

Between 12:20:00 AM - - 12:30:00 AM or 12:30:00 AM Service Three

Between 12:30:00 AM - - 12:40:00 AM or 12:40:00 AM - Service Four

Between 12:40:00 AM - - 12:50:00 AM or 12:50:00 AM - Service Five

Between 12:50:00 AM - - 1 :00:00 AM or 1 :00:00 AM Service Six

Same will be applicable for Next upcoming hours. Like - Between 1 :00:00 AM - 1 : 10:00 AM or 1 : 10:00 AM ~> Service One

Between 1 :50:00 AM - 2:00:00 AM or 2:00:00 AM -» Service Six

Type Two

Between 12:00:00 AM - 6:00:00 AM or 6:00:00 AM -> Service One Between 6:00:00 AM - 9:00:00 AM or 9:00:00 AM -> Service two

And same will be applicable to other services and Time Frames or may vary the number of services and type of services.

There can be multiple ways of capturing requests - Request from Third party Application

Request from Phone Call or Miss Call or Reject Call or Ringing Mode Call

Request from SMS, MMS, IVRS, USSD or any other Communication Medium.

Request from Web Communication, API Call, Web Service and any other internet based communication medium.

The Application will collect date and time from the system 100 (on that system 100 where application is running). The application running at platform will capture the requested CLI, requested time and service type as per available time frame. The system 100 will use date functions for calculating time and database connection driver for inserting and retrieving data from database. Coding will be available on demand. As per embodiment of the present Invention the system 100 may play a skill game where user needs to dial the service number for playing the game, here the user needs to dial the number from their telephony device. If the user mobile number digits matches with the generating and displaying number over the screen of the machine then the correctly matched users will be winners. The winner will be decided on the basis of number of digits matches with the mobile number.

As per embodiment of the present invention the system 100 may play a skill game where user needs to dial the service number for playing the game, here the user needs to dial the number from their telephony device. If the user mobile number digits matches with the displaying time displayed over the screen of the machine then the correctly matched users will be winners. The winner will be decided on the basis of number of digits matches with the mobile number.

As per embodiment of the present invention the system 100 may play a skill game where user needs to play the game through touch panel. The system 100 will generating and displaying the 10 digit numbers over the screen, the user needs to continue focus on the displaying number and identify his mobile number or partial mobile number, if partially or fully matched number over the screen and user mobile number matches number are same then user will be winner, and get awarded as per the pool balance. For this skilled game user has to connect their mobile device with the machine either physically or any wireless medium.

As per embodiment of the present invention the system 100 will contains a specific kind of mobile application that will be getting the data from the server and displaying over the mobile screen, the user need to select their full or partial displayed number with mobile number, if match successful then user will be winner else looser and the winning amount will be as per amount in the pool.

15. Automatic Generating, Filling, SubmittingAnd Tracking Application Forms- The present invention relates to a system 100 for automatic application form filing and then generating a complete application form and then submitting the complete application form at the specific address. Further, the system 100 of the present invention also provides a very convenient way to the user for getting periodic alerts with regard to the processing of his application form. The present invention also provides a very time saving system 100 to execute day by day activities of filing various application forms.

Presently on an average every person fills at least five to six application forms in a year as per the requirements of his life. Usually, a single application form filing, generating and submitting requires a lot of time of the user. Moreover, the user has to fill the same information again and again for different types of application forms. Similarly, various private and government departments have to make a new application form for various functions and to which the user have to provide his information. Thus the time of various private and government departments as well as time of the user goes waste only for creating a new form application and for filing the form application so created.

The user as discussed in this provisional patent application may be an individual person, a group of persons or a corporate entity.

The system 100 of the present invention includes a computer operated system 100 having an intelligent platform for automatic generation of an application form, then automatic filing of the same application form and finally submitting the same application form at the desired address with a single click of the user. The intelligent platfonn of the present invention could be at least an online platform or an offline platform.

The intelligent platform of the present invention provides a user name and a password to the user as a means of security feature. The intelligent platform of the present invention includes a master application from, wherein, the master application form is adapted to store all the required information and documents of the user in a specific manner and format. Moreover, the user can store all the required information as well as all his important documents in a ready to carry portable device.

While in operation, the user create an account of his interest on the intelligent platform of the computer operated system 100 of the present invention. Thereafter, the user submits all his personal information on the master application form of the present invention as always required for making various types of application forms such as name, date of birth, educational details, father's name, mother's name, details of siblings, place of birth, nationality, permanent and temporary address, digital signature and/or scan copy of signature, religion, cast etc. and /or other related information. The user also submits all the required documents along with a specific tag number on the master application form. The data input into application form is not limited to provide data through application form only, it can be digital data or optical data; which can be accepted by any normal input device, digital data input device, optical input device and magnetic data input device.

In an embodiment the user submits all the required information and the documents by attaching the ready to carry portable device to his computer system 100 or to other such platform and then login his account and selects his application form of choice and the intelligent platform automatically retrieves all the required information and documents and fills all the information in the selected form and submits this form at the desired address.

On the other hand the intelligent platform of the present invention is capable to retrieve a relevant blank application form as provided by various departments of the private or government . organizations. Moreover, if the private or government organizations want to get various blank application forms, then they can directly submit to the intelligent platform of the present invention with respect to the information and the documents required from an applicant. After receiving such request from the private or government organizations the intelligent platform of the present invention generates various blank application forms which the applicant can fill in a single click.

The each and every blank application form is stored in a database as present on a server of the computer operated system 100 of the present invention. Further each and every blank form has its unique identification number, form code, form number and title name. The data, information and documents as provided by the user or by the private or government organizations can be stored in a database as present on a server. The present invention provides the facility of automatic alerts for eligible positions unavailable documents in the system 100, whenever the user login to the system 100, the user will get the list of pending documents as per their qualification and age as well as available positions for job too, so the user can apply for the pending documents on same time and available positions too. The same alerts will be available for Education Alerts, Admission Alerts, Last Dates, Policy Renewal, License Renewal, Pending Bills and many more information related to the respective user. In need, the user simply go to the intelligent system 100 of the present invention and open his account and then select a specific application form and then click on an auto fill option and the final form is generated for his review. If any of the information of the user is not available in the database as present on the server or on the ready to carry portable device, then the relevant portion of the unavailable information of the user is highlighted on the review of the application form. Further, the user can fill the unavailable information on the application form and the same is be updated on the database as present on the server or inside the ready to carry portable device.

After correction of the application form the user selects the submit form option and the intelligent platform of the present invention selects all the necessary documents as required for the completion of such application form. Such necessary documents can be selected from the documents as provided by the user on the master application form and stored on the database of the server or inside the ready to carry portable device, or can be uploaded by user at the time of submitting the form. This uploaded data will be saved into system 100 and available in future and update record will be updated to system 100 along with old and new documents.

If any of the documents is not present on the database of the server then the intelligent platform of the present invention automatically generates a alert sign to the user and the user is able to attach a missing document along with the application form. The intelligent system 100 of the present invention is adapted to identify such missing documents during the operation of attachment and such missing documents are stored along with a tag number after the permission of the user on the database of the server or inside the ready to carry portable device for future use. Only after uploading the required documents the user can apply for the respective document/position.

Moreover, the intelligent platform of the present invention also provides a very convenient way of submitting the application fee along with the respective application form. The intelligent system 100 of the present invention provides an easy way of selection of the application fee amount for the private and government companies as well as for the applicant. For the fee concern, the various banks will be associated with the system 100 and user selects their associated bank along with their account information.

After completion of all the formalities, the application form along with the necessary document is submitted on the prescribed address. Such address can be an online address or an offline address. In an embodiment the final application form along with the necessary documents can be taken out as a printed hard copy for manual submission or automatic online submission. After submitting the application; the user will get acknowledgement on the same time.

The successful submission and the confirmation of the application form is generated by the intelligent system 100 in the form of an acknowledgement and the same is updated in the user's account. The successful submission and the confirmation of the application form can also be forwarded to the addressee of the application form.

After successful submission of the application form on an online address, the intelligent system 100 of the present invention generates an alphanumeric secret code for that application form. The alphanumeric secret code as generated by the intelligent system 100 of the present invention is forwarded on the registered mobile number of the user as well as on a tracking system 100 of the address.

The intelligent system 100 of the present invention is adapted to remember such alphanumeric secret code and whenever a user wants to track the status of his application form the same can be tracked through the registered mobile phone of the user.

The intelligent system 100 of the present invention is also adapted to generate periodic alert to the concerned addressee of the application form with regard to the status of the Application form. The intelligent system 100 of the present invention also generates alerts to the senior officer of the concerned government or private department with regard to the deadline of the Application forms and thus the senior officers can easily track all those Applications forms which are still pending and require their attention.

Hence the intelligent system 100 of the present invention reduces the burden of the user as well as the government and private departments with regard to processing of the application form and also provides transparency in the whole system 100.

Security features of the present invention:

The intelligent platform of the present invention provides various security features for removing the fraudulent users from using the system 100 of the present invention. Applicant and/or user verification:

The intelligent platform of the present invention also provides a applicant verification system 100. The applicant verification system 100 is very important for the successful operation of the system 100 of the present invention. This verification system 100 is adapted to check all the details of the user and is able to match it with the government databases of various types such as voter card database, the nationality database and other relevant database to ascertain the authenticity of the user. This verification system 100 allows a user to use the auto form fill system 100 of the present invention after verification of the user's profile.

Document verification:

The intelligent platform of the present invention also provides a document verification system 100, which is adapted to verify all the documents of the user through various method of document verification such as by scanning the key characteristics of all the documents and then matching all the scanned characteristics with one another and with the information of the user. After success full matching of all the key characteristics of all the documents the intelligent platform system 100 provides a final verification code to the user's registered mobile number to ascertain the authenticity of the user.

Photo verification:

The intelligent platform of the present invention also provides a photo verification system 100 by face scanning and then matching the scanned face with the uploaded photo of the user.

Account verification:

The account of the user is verified through a registered mobile number of the user. Whenever, the user opens his account and selects an application form to be filled the intelligent system 100 of the present invention generates an alphanumeric code on the registered mobile number of the user. After receiving such alphanumeric code the user feeds the same on the form which he wants to fill and then the form will be automatically generated.

To enhance the security of the present system 100 the every user is be provided with a master number. After receiving the alphanumeric code the user calls on the master number and feeds the alphanumeric code as per the direction of the master number to verify the intention of the user to fill a specific application form.

In an embodiment, every form application is tagged with an alphanumeric application code number and whenever the user wants to fill that specific form he gives a call on the master number and then feeds the alphanumeric application code as per the direction of the master number and the intelligent platform of the present invention automatically generates the specific application form along with the specific information and a documents.

In the present invention, the system 100 will provide the facility of submitting the application form through telecommunication, the user can submit the application through SMS, MMS, USSD, IVR and web based Services as well as Miss Call too. For miss call service; the service provider will provide a service number against the Application Form Number, when a user gives a call to the service number the call will place over the network and land over the IVRS based system 100. The system 100 running at IBRS based platform will capture the CLI and reject the Call, and engine running at IVRS based platform will send this captured CLI and landing number to the Form Submission Engine, the form submission engine will retrieve the Form Number from landing number and submit the application form for the captured CLI number.

For Example a User 99999995656 gives a call to the Service Number 0120 XXX2000. The call will placed over the network and reach to the IVRS based platform, the engine running at IVRS based platform will capture the Landing Number 0120 XXX2000 and user CLI 9999995656. The Submission Engine will retrieve the Form Number against Service Number (Consider 0120 XXX2000 is for PAN Card) and submit the PAN Card Application form for the User 9999995656. If PAN Number not available for the User, the system 100 will submit the request for PAN Application and Fee balance will be deducted from the associated Account number of Registered Bank. If user already has the PAN Card then the request will be ignored.

As per embodiment of the present invention the system 100 will provide the facility of filling the application form through communication device, the communication device can have mobile app, SMS, MMS, USSD, IVRS, VOIP and many more other communication mediums. User will provide form number and userid along with password and any other security details and submit into system 100, the system 100 will capture these details and these details will be updated in the system 100 and form will be updated, and their required fee will be deducted from the provided bank account.

As per embodiment of the system 100 there will be a kind of sub-admin access for specific users for submitting application forms for other users and fee will be deducted from the sub-admin account, all the details will be available for respective user only.

As per embodiment of the present invention the organization can be create the form through telecommunication and same will be available for users.

16. Providing Secured Services in Telecommunication Network- The present invention generally relates to a system 100 and method for providing services in a communication network, and particularly, relates to a system 100 and method for providing content, interactive services and value added services and enterprises services in a telephonic network device.

As per embodiment of the present invention the system 100 will provide the various functionalities to the user on one number multiple services, same number can be work for one user as balance information and the same number can be used as change password for the other user and same for other users for different services.

As per embodiment of the present invention the system 100 will provide the various functionalities to the user on the basis of number of missed/rejected/received/disconnect/busy calls to the one master number will be input for second master number. The number of calls on the first master number will be counted and this count will decide the service type to the second master number.

Example - Number of Calls to XXXX123456 number - Input for Second Master Number XXXX67890 - means user will first call to

XXXX 123456 number and after that calls the Second Master Number XXXX67890 01 Call to XXXX 123456 number - Master Number XXXX67890 will send

Balance Information

02 Calls to XXXX123456 number - Master Number XXXX67890 will send

New Password

03 Calls to XXXX123456 number - Master Number XXXX67890 will

Activate User

• 04 Calls to XXXX 123456 number - Master Number XXXX67890 will

Deactivate User

As per embodiment of the present invention the system 100 will provide the various functionalities to the user If the user change his mobile connection then the user needs to update his mobile information to the system 100 for getting the services, this is for security reason.

In the currently running system 100 the user can override the switch (at mobile operator end) and can call from his number and the identity will be displayed for other number, so the system 100 will check during call the call is coming from provided IMEI number or not, if coming from provided IMEI number then system 100 will respond to the Caller else system 100 will not respond to the caller.

16.1 Group Calls for Single Information -

In the present invention the system 100 will provide the security to the users for getting any information. In this process every group users need to give a call to the service number for getting single information. There can be the single or multiple master numbers or predefined master numbers for specific user.

Example -

Scenario One:-There is a group A and three members (A, B, C) are in the group. And the Single Master Number is XXXX.

Until all three members A, B, C will not give calls to Master number XXXX, the information will not be shared. Once receive the call from all three users information shared.

Scenario Two:-There is a group A and three members (A, B, C) are in the group. And the Multiple Master Number is XXX, YYY. User A and B are specified Master Number XXX and C specified master number ZZZ.

Until the user A and B gives a call to Master Number XXX and user C gives a call to Master Number ZZZ, the information will not be shared. Once receive the call from all A and B users to XXX master number and from user C to master number ZZZ the information will be shared.

Scenario Three:-There is a group A and three members (A, B, C) are in the group. And the Multiple Master Number is XXX, YYY, ZZZ.

Until the user A gives a call to Master Number XXX, user B gives a call to Master Number YYY and user C gives a call to Master Number ZZZ, the information will not be shared. Once receive the call from all three users on their specific master numbers the information will be shared.

There can be number of scenarios like given above.

16.2 Time Limitation for Information -

In the present invention the system 100 will provide the security to the users for getting any information. In this process every user need to give a call to the service number in the specified time frame for getting single information. There can be the single or multiple master numbers or predefined master numbers for each time frame. There can be multiple calls for Single Information as predefined in the system 100. Example -

Scenario One:-There is a user A and specified time one hour for Single Master Number is XXXX.

Until the user A will not give calls to Master number XXXX on specified time, the information will not be shared. Once receive the call from user A on specified time the information will be shared.

Scenario Two:- There are users A & B and specified time one hour for Single Master Number is XXXX on the interval of half an hour.

Until the user A will not give calls to Master number XXXX on specified time and after that the user B will not give the call to Master Number XXX after the interval of half an hour, the information will not be shared. Once receive the call from user A on specified time and after the interval of half an hour receives call from user B the information will be shared.

Scenario Three:- There are users A & B and specified time one hour for Multiple Master Number is XXXX and Master number YYYY respectively on the interval of half an hour.

Until the user A will not give calls to Master number XXXX on specified time and after that the user B will not give the call to Master Number YYYY after the interval of half an hour, the information will not be shared. Once receive the call from user Aon specified time on the server XXXX and after the interval of half an hour receives call from user B on the server YYYY, the information will be shared.

There can be number of scenarios like given above.

Mobile Verification for Information - In the present invention the system 100 will provide the security to the users for getting any information. In this process every user need to provide their handset details to get the information the handset details will be saved into database and verified while a request come. When a user give a call to the service number for getting single information, the system 100 will verify the handset with the handset information available in the database.

Example -

There is a user A calls from his mobile and the system 100 has captured the information (eg IMEI Number) and this captured information saved into database. Once the same user calls for information, the system 100 will capture the details and verify the details (eg IMEI Number) from the database, if the captured information matched with the saved information, then the information will be shared else information will not be shared.

In the present invention the system 100 will provide the security to the users for getting any information the all the security approaches can be used one by one or combined one or more at time for implementing the security.

There can be number of scenarios like given above.

Activation and Deactivation -

In the present invention the system 100 will provide the security to the users for getting any information. In this process user will get the facility of activate and deactivate their accounts by using telecommunication mediums. The telecommunication medium can be SMS, Phone Call, IVR, USSD, Mail, Mobile App, Web or any other communication medium. This facility will provide the benefit to user that the user can be active once when he is utilizing the benefits of the system 100.

Example -

Scenario One - User can send SMS to the service number and activate and deactivate the service.

Scenario Two - User can give a call to the service number and activate and deactivate the service. Scenario Three - User can send email to the service number and activate and deactivate the service.

There can be number of scenarios like given above.

Phone Call & Process -

In the telecommunication medium one user can communicate with other user using voice transmission is known as Phone Call. In this mechanism two way communications is necessary, the data transfers over the web or wire during communication. The Communication is only possible when the connection is established.

• One User Calls the Other User.

• Calls placed over the network and search for the destination user device

(Collie).

• Destination User found, and then creates a connection between both the user devices. In this Step the destination User (Collie) Device Start Ringing.

• If destination User (Collie) accepts the call then connection established

between both the devices and Communication starts.

The above provide Steps are known as process of Calling.

Missed Call -

In the telecommunication medium one user can try to communicate with other user for voice transmission and ready to communicate but before receiving the communication the connection broke and communication failure. In this mechanism the destination user (collie) get an alert like communication missed with XXXX User. This missed communication is called Miss Call.

1. Caller calls to the Collie.

2. Collie receives the alert for communication.

3. And before establishing the connection the connection broke. For below given reasons -

• Timeout of conversion.

• Connection broke from Caller End.

Reject Call -

In the telecommunication medium one user can try to communicate with other user for voice transmission and ready to communicate but before receiving the communication the connection broke by Collie and communication failure. In this mechanism the destination user (collie) will not get any alert for this communication. In this mechanism the Collie doesn't accept the connection by him means the communication rejected by Collie. Such kind of communication is known as Rejected Calls.

1. Caller calls to the Collie.

2. Collie receives the alert for communication.

3. And before establishing the connection the connection broke by Collie.

Disconnect Call -

In the telecommunication medium one user can wants to communicate with other user for voice transmission and ready to communicate after receiving the communication the connection broke by Caller or Collie after communication, and communication stops. This process of breaking a connection is known as Disconnect Calls.

1. Caller calls to the Collie.

2. Collie receives the alert for communication.

And after establishing the connection the connection broke by Caller /

Collie.

Received Call -

In the telecommunication medium one user can wants to communicate with other user for voice transmission and communication Starts and not broken till Caller/Collie break it manually. This process of communication is known as Received Calls.

1. Caller calls to the Collie.

2. Collie receives the alert for communication.

3. Connection Establish and Conversation Starts.

Switch Off Call - in the telecommunication medium one user can wants to communicate with other user for voice transmission and connection not established because of unavailability of destination user (collie). In such kind of cases the caller details stored at operator end and later send to collie once collie come into network. This process of storing caller information and sending alert to collie of the caller is known as Switched off Call.

• Caller Calls the Collie.

• Calls placed over the network and search for the destination user device (Collie).

• Destination User (Collie device) not found

• The Caller Details Saved at Operator end and send to Collie once

network available to Collie device.

Call Waiting -

In the telecommunication medium one user can wants to communicate with other user for voice transmission and connection not established because of destination user (collie) is already communicating to someone. In such kind of cases the caller details displayed to collie device and saved into collie device itself. This process of missing the communication because if device already in use known as Call Waiting.

• Caller Calls the Collie.

• Calls placed over the network and search for the destination user

device (Collie).

• Destination User (Collie device) found but communicating to

someone else.

• The Caller Details Saved at Collie device.

The present invention provides a system 100 and method for providing content or information to various users in a communication network after a fixed time of getting the request. The user can define the time duration by him own nature, in the same way the reply content will be send to user after the fixed time as selected by the user. In the system 100, when a user will give a request for getting the information the system 100 will generate the response and save it into the database along with time information. The jobs running in the system 100 will send this response message to the user on the specified time.

The present invention provides a system 100 and method for providing content or information to various users in a communication network after getting the request, the requested response will be saved into a centralized database and will be send to the user on specified request for getting responses. When a user will give a request for getting the information the system 100 will generate the response and save it into the database for each and every request. Once the user give a call for getting the responses, the system 100 will send one or more response message to the user after getting the request, this request will send one or more information content to the user as per the number of services requested.

The present invention provides a system 100 and method for providing content or information to various users in a communication network after getting the request on the basis of third layer security, the user account will be activated and deactivated on request. The system 100 will provide the security for both incoming and outgoing transaction, this functionality will be applicable for both online and offline. In the terms of banking we can say deposit is enabled and withdrawal is barred. 17. Providing SecureServices In Telecommunication Network- The present invention generally relates to a system 100 and method for providing secured services in a communication network, and particularly, relates to a system 100 and method for providing content, interactive services and value added services and enterprises services in a telephonic network device with high level of security.

The present invention provides a system 100 and method for providing content or information to various users in a communication network and sends response delayed by fixed time duration after getting the request. The user can define the time duration by him own nature, in the same way the reply content will be send to user after the fixed time as selected by the user. In the system 100, when a user will give a request for getting the information the system 100 will generate the response and save it into the database along with time information. The jobs running in the system 100 will send this response message to the user on the specified time.

The present invention provides a system 100 and method for providing content or information to various well-wishers of the users in emergency cases in the communication network. In the system 100 when any request comes for spreading the information to their well-wishers the system 100 will retrieve the well-wishers contact details from the database which was added by the user from his account, and will send the message to all well-wishers on high priority. These messages will be delivered to all well-wishers, no time delay policy will be applicable to this emergency messaging.

18. Providing Secured Extra Layer Of Security Services In Telecommunication Network- As per embodiment of the present invention the system 100 will provide an additional layer of security for the user accounts. In this system 100 will user will provide multiple password from multiple input devices combination of one or more telephony and input device or any devices that can provide the input to the system 100 in any manner/way.

In the first scenario when the user tries to login, the user has to give a call to the service number and in a fixed amount of time (configured in the system 100) can login to the system 100 application. For example if a user wants to login into a system 100 running online or offline and fixed time to login is 2 minutes, then first the user will give a call to the service number and the engine running at service number end will enable to security flag and allow user to login within 2 minutes. If user can't login within two minutes, the system 100 will disable the flag and user authorization will be failed, an addition security system 100 will also work here and block or may not block the miss call activity. If blocked then system 100 will not enable the flag for user login, else the system 100 will re-enable the flag and user can login to the system 100.

In the fourth scenario the when the user try to login, the user needs to provide the login credentials over the web and then either system 100 will give a call to user or user will call to the service number, the engine running at service number will receive the call and user needs to provide final security password, once the user will provide the final security password and only then the user will be able to see the contents available in the system 100, else the user will not be able to see the contents available in the system 100. On the number of fixed failed attempts the system 100 will may or may not block the user for the time being.

As per embodiment of the present invention a Normal CDMA or GSN Number can be configured as a Master Number the user can avail the benefits of master number from their own telephony number.

19. Providing Extra Layer Of Security In A Communication Network- In the present invention provide an extra layer of security for the user accounts, it doesn't matter that the account is related to banking, non-banking, personal and any other kind of account, which is accessible through online as offline also, with the help of the facility by the system 100 the user will have his decision to make his account activate or deactivate, or complete deactivate or partial level of activation the user wants to continue on their account.

In the present invention the system 100 will provide the facility of accessing the account through various communication devices, it doesn't mean that the account is available online or offline. The account holder will be free from his tension of online and offline account type.

In the present invention the system 100 will provide the facility of one way transaction in the account, this will help the account holders for providing an extra layer of security to avoid any kind of any fake transactions.

In the present invention the system 100 will provide the facility of authentication via voice recognition also, for the security purpose the user voice will be saved into the system 100 and may be used for authentication while accessing the account through voice based communication.

in the present invention the system 100 will provide the facility for restricting the change password, or restrict the login from the web, or deactivate the password. Because of this functionality the unauthorized cannot login even from correct login credentials also.

In the present invention the user can restrict the authentication of user and admin section for any portal or any application through miss call, SMS, IVRS, Received Call, Rejected Call, and Received Call teller device and GPRS technology.

In the present invention as per service and account types there will be various types of accounts will be available in the system 100, the accounts will be divided into number of categories as per the available service. It might be possible that one service will be associated with the one kind of account of multiple kind of service will be associated with one account.

In the present invention the system 100 will provide the facility of containing group of service associated with one account. The one account holder user can activate and deactivate the number of services in single request or user can activate or deactivate the services by single - single requests as per the number of the services.

In the present invention the system 100 will provide the facility of activating and deactivating the administration section of any web portal and any web site, so the end users can access the web portal, website at any time but any modification will not be permitted on the web portal, website administration section.

In the present invention the user can restrict the authentication of user and admin section for any portal or any application through miss call, SMS, IVRS, Received Call, Rejected Call, and Received Call.

20. Various Service On Single Service Number- As per embodiment of the system 100; the system 100 will provide the facility of various service on single service number, in the user will dial the service number and the call will be placed over the network, and through the network the call will landed over the IVRS based system 100; the system 100 will capture the CLI of the user before receiving the call and capture various inputs as DTMF input before receiving the call and after receiving the call. This Captured CLI and service number and provided DTMF input will be the key components for generating the all the service throughout this system 100, These key components will decide the service type configured in the system 100 and send request to response engine for sending the response to the caller.

As per embodiment of the invention the system 100 will provide the facility of providing the multiple services through one service number, In the system 100 the user will dial the service number and the call will placed over the telecom network; through the telecom network the call will be landed over the IVRS based system 100 and user will listen the ringing signaling; during this signaling system 100 will play the CRBT sound as asking for input; user will provide input in signaling mode and these input will be accepted by the system 100 and user provided DTMF input will decide the service type from provided DTMF input. These all the services will be defined by the user through application that; the user will decide that when the user will provide a number as DTMF input then what service should be called for that. The system 100 will also provide the facility of accepting multiple digit numbers through any special character that characters will be decided by application running at call landing system 100. Along with that received call duration will be decided in the call receiving system 100; it may vary of number to number or group numbers.

As per embodiment of the invention the system 100 will provide the facility of providing the multiple services through one service number, In the system 100 the user will dial the service number and the call will placed over the telecom network; through the telecom network the call will be landed over the IVRS based system 100 and provide the silent mode signaling; during this signaling system 100 will not play any voice and in the silent mode the user will provide input in signaling mode and these input will be accepted by the system 100 and these input will decide the service type for the user; these all services will be defined by the user through application that; the user will decide that when the user will provide a number as DTMF input then what service should be called for that. The system 100 will also provide the facility of accepting multiple digit numbers through any special character that characters will be decided by application running at call landing system 100. Along with that received call duration will be decided in the call receiving system 100; it may vary of number to number or group numbers. This aim behind this silent mode is to provide the security feature for the users.

As per embodiment of the invention the system 100 will provide the facility of providing the multiple services through one service number, In the system 100 the user will dial the service number and the call will placed over the telecom network; through the telecom network the call will be landed over the IVRS based system 100 and provide the silent mode signaling; during this signaling system 100 will not play any voice and in the silent mode the user will provide input in signaling mode and these input will be accepted by the system 100 and these input will decide the service type for the user; these all services will be defined by the user through application that; the user will decide that when the user will provide a number as DTMF input then what service should be called for that. The system 100 will search for the service type for the provided input, after that system 100 will generate request to send response for the particular service type. After getting this request the response engine will generate the response for that particular user and send to them, the user mobile will help the user for generating the response. For example DTMF input 1. For password change; 2.For account balance; 3. For cheque book issue; 4. Activation and deactivation of the card and many more services like that.

As per embodiment of the present invention the system 100 will provide the various functionalities to the user on the basis of number of ringing mode/ signaling mode/ringing mode/ signaling mode/missed/rejected/received disconnect/busy calls to the one master number will be input for second master number. The number of calls on the first master number will be counted and this count will decide the service type to the second master number.

Example - Number of Calls to XXXX 123456 number Input for Second Master Number XXXX67890 - means user will first call to

XXXX 123456 number and after that calls the Second Master Number XXXX67890

• 02 Calls to XXXX123456 number - Master Number XXXX67890 will send New Password

• 03 Calls to XXXX123456 number - Master Number XXXX67890 will

Activate User

• 04 Calls to XXXX 123456 number - Master Number XXXX67890 will

Deactivate User

21. SERVICE THROUGH MOBILE APPLICATION- As per embodiment of the present invention the system will provide the facility of getting information through mobile application too, for requesting any service or information the end user can use mobile application or dial the service number. The system will accept the request from anyone or both of the methods. While dialing the service number; it's not necessary the call must be received or call must be rejected or call may be in ringing mode, the application will work for all the three and any other possible ways and accept the request from end user.

For receiving the Information the end user has to be installed the service mobile app in their mobile device. All the information will be available through mobile application only, end user have multiple ways to request for the applications. While requesting for any information all the extra layer of security will be applicable.

For Example - End User downloaded and installed the mobile application in their mobile device. End User will send request from mobile for any Service/information, end user get the information against the requested service.

End user dials the Service number; Call Received/ Call Rejected by the System/ Call Rejected by User after single or multiple ring/ Call in ringing mode and user provide DTMF input for service. The system will capture the CLI and after all the validations; the response message will be generated and shared to end user over the mobile application. The response receiving Mobile number can be same or different as requested.

As per embodiment of the present invention the system will capture the details of all the available users in the system and save into database in the reference of one unique identity number, this unique identity will help in generating an alpha numeric code as form-id for the end user. The end user can generate this form-id through Online/SMS/MMS/USSD/Email and any other possible communication medium. In this process user will send an SMS request to service number and the form-id will be generated and shared with end user. User will send an MMS request to service number and the form-id will be generated and shared with end user. User will open the USSD application and send request to the form-id will be generated and shared with end user. This generated form-id can be shared with one or more end users by any other end user for sharing their details with each other.

So the same system will work for postal department too, they just need to provide form-id instead of complete details, so all the details will be filled to form automatically. In the system the end user can send letter to any other end user by providing the message content and receiver form-id. The system will provide the facility of printing address details in any Local language too, so the postman courier boy can deliver the package properly. The end user will provide content and provide receiver form id and submit it to the system, the courier boy or post man will take the print out of the letter and print the address in local and standard language and deliver that. This system will help the improper delivery of the courier packages. And for verification purpose all the details will be available with form-id.

As per embodiment of the present invention the system will also provide the facility of testing the newly launched products; in this end user will registered with the system and ask for sample products those are either newly launched or before launch. Various product samples will be available to end users door step after a service request; the sample products will be available to only associated users of the application system, to avail the benefits of sample products the user must send a request to the system through anyone of SMS, MMS, USSD, IVRS, Missed Call, Received Call, Reject Call and ringing mode method. Once end user will send request for sample product the request will be captured and after the verification and eligibility criteria the system founds eligible only than sample products will be send to the end user through the details available in form-id, else the sample products will not be send to the end users. The Every end user who is availing the facility of sample products must be provide the genuine feedback regarding the product; the product owner company may call to end user at any convenient time, for getting the feedback. The end user can update the product feedback through other communication methods also like, Online Information Update, IVRS Call, SMS, USSD and any other possible communication medium. In this whole process the end user will get only those products those they are using on frequent basis and confirm in the application system and confirmed by the Team, else the end user will not be eligible for getting benefits of Sample Products.

As per embodiment of the present invention all the service numbers used in this process will have extra privilege; so because of extra privilege the calls coming to these service numbers will have authorization to reach to these service numbers along with extra digits and any switch or firewall will not crop the extra digits appended over the CLI; the users who are dialing to these service numbers; their appended digits will reach the service number platform. Through this entire process the extra digits dialed by user will directly reach to the service number and engine running at service number platform capture the CLI along with these extra digits. On the basis of Service number, configuration in user profile and the extra appended digits; the system will generate the response and send to the same CLI or predefined CLI or both.

Example -

Process for Non Service Numbers

End User dials - 0120 6490126* 123456789 or 0120

6490126123456789

The Switch at operator end will crop the extra digits and the number will be pass as - 0120 6490126

Process for Service Numbers - End User dials - 0120 6490126* 123456789

The Switch at operator end will not crop the extra digits and the number will be pass as same as dialed - 0120 6490126* 123456789

OR

End User dials - 0120 6490126123456789

The Switch at operator end will not crop the extra digits and the number will be pass as same as dialed - 0120 6490126123456789

Now from here figures are described:- Description - FIG.7

In the system the action initiated by end user, the end user will place their request for any solution either information solution or service solution. First the end user will place the request for any service or information; the system will find out the request type and other required data from the user panel available in the system. After that system will process the all the data available in the system and data available from end user during request and generate a response against the request received, now the system is ready to send generated response to the end user. After generating and ready response the system will check for availability of mobile application on their mobile device, if end user owns the mobile application then the system will generate a request to send this generated response to the mobile application container and this generated response will be available to the end user. In case of unavailability of mobile application over the mobile device the system will send this generated response to the end user mobile through SMS, E-mail or any other available communication medium through that the generated response can be deliver to the end user.

In this entire process if the end user uses mobile application then the cost of SMS, MMS or any other highly paid medium will be saved to the organization or end user. Description -FIG. 8

In the system the user will save their details and their options for DTMF input and service type along with DTMF input and single and multiple digits DTMF input and the action will be initiated by end user, the end user will place their request for any solution either information solution or service solution. First the requester will place the call to the service provider at a pre-defined number, at the service provider end the call will land on system; the system will capture the CLI and continue ringing the call. During this ringing mode the end user will provide DTMF input for the service and the service type; the system will capture this DTMF input and from this DTMF input the system will find out the request type and other required data from the user panel available in the system. After that system will process the all the data available in the system and data available from end user during request and generate a response against the request received, now the system is ready to send generated response to the end user. After generating and ready response the system will check for responding number if any other number is available then system will send the generated response to the pre-defined number else the system will send that generated response to the requester mobile number or if any other communication medium is configured the send through that specific one or more communication medium; so that the generated response can be delivered to the end user.

Description -FIG. 9

In the system the action will be initiated by end user, the end user will dial a pre- defined number along with extension number, the call will be placed over the network and through the network the call will land on system; the system will capture the addition digits appended over the number as desired extension and transfer the call to the provided extension. In this process if receiver picks up the call then the communication start between requester end user and receiver.

For Example - if a user dials a number XXXX-XXXX500*221 as service number along with extension 221. The call will be placed over the network using various MSC and through network and MSC the call will land over the System. After landing the call over the System the system will capture the extension 221 check for availability of the extension if extension exists then directly transfer the call the extension 221, once the call will be received at extension 221 the call charge will be applicable and without receiving no call charges will be applicable. In the entire process the receiver will not be able to know that the call is coming through System or the direct line number has dialed.

Description -FIG. 10

In the system the action will be initiated by end user, first end user will update their entire information into the system and upload their required documents. Any Organization will create a form and save into system, once form created then one form id will be created and saved into database against the form id. Once any user apply for that job//vacancy then the system will capture the user details from the system and generate an acknowledgement number for the same and payment also deducted from the bank configured by the user and this generated acknowledge number will be used for tracking the application status. With the help of acknowledgement number the end user can track the application status, and can download the generated PDF the same PDF file can also be downloaded by the organization.

Description -FIG. 1 1

In the system the action will be initiated by group member, First of all the information will be received from any source and saved into centralized system and every user will be updated that, to view that information every member has to join the group call through the system only than that received information will be shared with all the team member.

In this process all the group members will get a specific interval of time to join the group call and if anyone of the group member not joined then the information will not be shared, suppose the entire group members joined the call and authenticated as well, then information will be shared. For the authentication process they might have their separate username and password or unique code; same or separate for everyone, or many other process those can be used for authentication during call.

The advantages of the system 1000 as described above are many. The important advantages are enticed herein. Firstly, the system provides an easy, affordable and reliable means for providing various services in a communication network. Secondly, the system 1000 incurs minimum or almost zero financial tolls on the customers by tracking theirtelecom operators details and call back to the user by the system 1000 from same telecom operator. Thirdly, the system 1000 provides a means for providing services in a communication network, which provide considerable revenues to the service operators, and thereby takes their concerns into consideration. Fourthly, the system 1000 is adapted to provide modern day interactive services, content and value added services to the customers. Fifthly, the system 1000 provides security to the user. Sixthly, system 1000 checks whether the user is using genuine telephone devices 2000 or not.

The foregoing descriptions of specific embodiments of the present disclosure have been presented for purposes of illustration and description. They are not intended to be exhaustive or to limit the present disclosure to the precise forms disclosed, and obviously many modifications and variations are possible in light of the above teaching. The embodiments were chosen and described in order to best explain the principles of the present disclosure and its practical application, to thereby enable others skilled in the art to best utilize the present disclosure and various embodiments with various modifications as are suited to the particular use contemplated. It is understood that various omission and substitutions of equivalents are contemplated as circumstance may suggest or render expedient, but such are intended to cover the application or implementation without departing from the spirit or scope of the claims of the present disclosure.

Claims

1. A system for providing content, information and services over a communication network having one or more communication service providers, the system comprising:

a call handler comprising,

a call landing module configured to,

receive an incoming call from a calling device capable of being operated by a user, wherein the incoming call is generated by dialing a predetermined service number on the calling device,

a call action module operatively coupled to the call landing module, wherein the call action module is configured to,

capture a Calling Line Identity (CLI) of the calling device and capture the predetermined service number dialed from the calling device, and perform an action on the incoming call; and

a look up module communicably coupled to the call handler, wherein the look up module is configured to,

scan a database having information or content corresponding to a plurality of service numbers and the dialing number,

retrieve information or content corresponding to the predetermined service number from the database; and

a forwarding module communicably coupled to the look up module, wherein the forwarding module is configured to forward the information, content or provide the services to the calling device,

wherein the calling device receives the information or content.

2. The system as claimed in claim 1 , wherein the calling device is at least one of a mobile phone, a wired phone, and a Personal Digital Assistant (PDA).

3. The system as claimed in claim 1 , wherein the predetermined service number is at least one of a numeric number, and an alphanumeric number.

4. The system as claimed in claim 1, wherein the call action module is configured to accept the incoming call after capturing the Calling Line Identity (CLI), and reject the accepted call,

wherein the acceptance of the incoming call ensures that the service providers get monetary benefit while providing content or information to the calling device over the communication network.

5. The system as claimed in claim 1 , wherein the call action module is configured to

reject the incoming call,

call back the calling device after capturing the Calling Line Identity (CLI), and

reject the call back after the calling device accepts the call back,

wherein the acceptance of the call back by the calling device ensures that the service providers get monetary benefit while providing content or infonnation to the calling device over the communication network.

6. The system as claimed in claim 1, wherein the look up module is configured to retrieve information or content based on the predetermined service number and a personalized profile of the user.

7. The system as claimed in claim 1 further comprising: receiving a DTMF input from the user during the incoming call;

identifying one or more services based on the received DTMF input; and send the information or content based on the identified services to the user.

8. The system as claimed in claim 7, wherein the DTMF input is a password entered by the user.

9. The system as claimed in claim 1 further comprising verifying the password received from the user; and sending the information based on an authentication of the password.

10. The system as claimed in claim 9, wherein the password is received in one or more parts.

1 1. The system as claimed in claim 1 , wherein the DTMF input is adapted to be received in form of a special character based input.

12. The system as claimed in claim 1 further comprising: prestoring information corresponding to the user in a database; and sending the prestored information to a server after rejection of the incoming call.

13. The system as claimed in claim 12, wherein the information comprising documents, pictures, and personalized files.

14. The system as claimed in claim 1 further comprising, receiving one or more calls on a secondary number; and

sending the information based on the dialed number and the secondary

15. The system as claimed in claim 14, wherein the information is provided based on number of times user calls on the secondary number.

16. The system as claimed in claim 14, wherein the one or more calls are dialed by more than one users.

17. The system as claimed in claiml4 further comprising verifying and sending information upon authentication.

18. The system as claimed in claim 14, wherein the authentication is limited by time.

19. The system as claimed in claim 1 , wherein the information is provided at a preset time.

20. The system as claimed in claim 1 further comprising allowing user to log in into a serverafter performing an action on the incoming call.

21. The system as claimed in claim 20, wherein the user is allowed to log into the server in a predefined time period.

22. The system as claimed in claim 20, wherein the user is allowed to login after a voice authentication.

23. A method for providing content, information and services over a communication network having a plurality of communication service providers, the method comprising:

receiving an incoming call from a calling device capable of being operated by a user, wherein the incoming call is generated by dialing a predetermined one or more service numbers on the calling device;

capturing a Calling Line Identity (CLI) of the calling device;

rejectingthe incoming call that enables service providers;

retrieving the information or content or services corresponding to the predetermined service number from a database; and

forwarding the information or content to the calling device,

wherein the calling device receives the information or content.

24. The method as claimed in claim 23, wherein performing the action on the incoming call comprises rejecting the incoming request after capturing the Calling Line Identity (CLI).

25. The method as claimed in claim 23, wherein performing the action on the incoming call comprises,

accepting the incoming call after capturing the Calling Line Identity (CLI), and

rejecting the accepted call, wherein the acceptance of the incoming call ensures that the service providers get monetary benefit while providing content or information to the calling device over the communication network.

26. The method as claimed in claim 23, wherein performing the action on the incoming call comprises,

rejecting the incoming call,

calling back the calling device after capturing the Calling Line Identity (CLI), and

rejecting the call back after the calling device accepts the call back, wherein the acceptance of the call back by the calling device ensures that the service providers get monetary benefit while providing content or information to the calling device over the communication network.

27. The method as claimed in claim 23, wherein retrieving the information or content comprises fetching the information or content based on the predetermined service number and the personalized profile of the user.

28. The method as claimed in claim 23 comprising storing the personalized profile of the user in the database.

29. The method as claimed in claim 23, wherein forwarding the information or content or services to the calling device comprises sending the information or content to a third party client, whereinthe third party client sends the information or content to the calling device.

30. The method as claimed in claim 23 further comprising: receiving a DTMF input from the user during the incoming call;

31. The method as claimed in claim 30, wherein the DTMF input is a password entered by the user.

32. The method as claimed in claim 31 further comprising verifying the password received from the user; and sending the information based on an authentication of the password.

33. The method as claimed in claim 32, wherein the password is received in one or more parts.

34. The method as claimed in claim 31 , wherein the DTMF input is adapted to be received in form of a special character based input.

35. The method as claimed in claim 23 further comprising:

prestoring information corresponding to the user in a database; and sending the prestored information to a server after rejection of the incoming call.

36. The method as claimed in claim 35, wherein the information comprising documents, pictures, and personalized files.

37. The method as claimed in claim 23 further comprising,

receiving one or more calls on a secondary number; and sending the information based on the dialed number and the secondary number.

38. The method as claimed in claim 37, wherein the information is provided based on number of times user calls on the secondary number.

39. The method as claimed in claim 37, wherein the one or more calls are dialed by more than one users.

40. The method as claimed in claim 37 further comprising verifying and sending information upon authentication.

41. The method as claimed in claim 37, wherein the authentication is limited by time.

42. The method as claimed in claim 23, wherein the information is provided at a preset time.

43. The method as claimed in claim 23 further comprising allowing user to log in into a server after performing an action on the incoming call.

44. The method as claimed in claim 43, wherein the user is allowed to log into the server in a predefined time period.

45. The method as claimed in claim 43, wherein the user is allowed to login after a voice authentication.