WO2014174562A1

WO2014174562A1 - Delivery management system, delivery management method, and mobile terminal

Info

Publication number: WO2014174562A1
Application number: PCT/JP2013/061728
Authority: WO
Inventors: 秀行坂井; 眞見山崎; 牧　秀行
Original assignee: 株式会社日立製作所
Priority date: 2013-04-22
Filing date: 2013-04-22
Publication date: 2014-10-30

Abstract

The purpose of the present invention is to record whether a delivery person arrived at the correct delivery destination without using positional information acquisition technology. A mobile terminal is characterized by comprising: a communication unit that receives a delivery package ID (1132a) for a delivery package and delivery destination information (1132d) for the delivery package from a delivery management server (1110) over a network; an information acquisition unit (1310) that acquires delivery destination information by photographing or reading a delivery package ID which is a delivery package ID of the delivery package acquired from information (1510) installed on the delivery package and a delivery destination installed item (1600) that is installed at the delivery destination; and a determination unit that determines whether the delivery package was correctly delivered, without using positional information acquired by GPS, by way of comparing the delivery package ID (1132a) and the delivery destination information (1132d) that were acquired by the communication unit to the delivery package ID and delivery destination information acquired by the information acquisition unit (1310).

Description

Delivery management system, delivery management method, and portable terminal

The present invention relates to a delivery management system, a delivery management method, and a portable terminal.

In delivery operations such as courier and e-mail, there is a problem of misdelivery to deliver to the wrong delivery destination, and illegal delivery to report that delivery has not been delivered especially for deliveries that do not require confirmation of receipt . In recent years, the use of mail-order sales using the Internet or the like has been rapidly increasing, and accordingly, the number of deliverables and delivery personnel has also increased, and the influence of the above-mentioned problems has been increasing.

In order to deal with these problems, in Patent Document 1, identification information such as a barcode is given to a delivery item, and the identification information is read using a terminal of a delivery person at a delivery destination. At that time, GPS (Global Positioning System) The position information of the delivery person is acquired using a position information acquisition technology such as), and the position information is transmitted to the management center together with the identification information. An invention for collating position information is disclosed. According to the present invention, it is possible to confirm whether the delivery has been made to the correct delivery destination.

Further, in Patent Document 2, identification information such as a barcode including delivery destination position information is given to a delivery item, and the delivery person's location information is acquired using the GPS at the delivery destination, and given to the delivery item. An invention for collating with position information is disclosed. According to the present invention, it is possible to confirm whether or not the delivery destination is correct before committing a wrong delivery.

Patent 4894117 JP 2011-219181 A

The above-described prior art determines whether or not the delivery person has reached the correct delivery destination using the position information acquired from the GPS.

However, location information acquisition technology such as GPS may not be available depending on the delivery destination, the reliability of the location information acquired from GPS may be low, or the location acquired from GPS at a delivery destination with a close residence such as an apartment There is a problem that it may not be possible to determine whether the delivery destination is correct due to low accuracy of information.

Therefore, it is convenient if it is possible to record whether or not the delivery person has reached the correct delivery destination without using location information acquisition technology.

In order to solve the above problems, a delivery management system according to the present invention includes a mobile terminal and a delivery management server connected to the mobile terminal via a network. The portable terminal captures or reads the storage unit that stores the delivery ID of the delivery and the delivery destination information of the delivery in association with each other, the delivery ID of the delivery, and the delivery destination installation installed at the delivery destination. Obtained by GPS by collating the delivery ID and delivery destination information acquired from the information acquisition unit with the delivery ID and delivery destination information stored in the storage unit. A determination unit that determines whether or not the delivery item has been delivered correctly without using location information, and a communication unit that transmits the delivery item ID and the determination result to the delivery management server via the network. The delivery management server includes a storage unit that stores the delivery ID and delivery destination information of each delivery in association with each other, and a communication unit that receives the delivery ID and the determination result transmitted from the portable terminal. .

According to the present invention, it is possible to grasp whether or not a delivery item has been delivered correctly without using position information acquisition technology.

1 is a block diagram of an entire delivery management system in a first embodiment of the present invention. The flowchart of the delivery business in 1st embodiment. The block diagram of the whole delivery management system in 2nd embodiment of this invention. The flowchart of the delivery business in 2nd embodiment.

First, an outline of an embodiment of the present invention will be briefly described.

First, a sticker such as a seal (delivery destination ID sticker) including information unique to the delivery destination (delivery destination ID) is pasted on the entrance or post of the delivery destination. Information (delivery destination management information) associated with the delivery destination ID and address is stored in a center (delivery management center) that manages delivery. Also, a sticker such as a seal (delivery item ID seal) including an ID (delivery item ID) and a delivery destination ID as information is attached to the delivery item. Delivery schedule information in which a delivery destination ID and a delivery item ID associated with a series of deliveries are linked is stored in a delivery management center and a delivery portable terminal used by a delivery person during delivery. When the delivery person reaches the delivery destination, the delivery mobile terminal reads the delivery ID sticker attached to the delivery and the delivery destination ID sticker attached to the delivery destination post, and performs verification on the delivery mobile terminal. If it is determined that the delivery destination is correct, the delivery is delivered to the recipient of the delivery destination to receive a receipt certificate, or when the receipt certificate is unnecessary, it is posted on a post or the like. The verification completion data determined to be the correct delivery destination is transmitted to the delivery management center server using the wireless communication means or wired communication means of the delivery portable terminal at an appropriate timing such as during movement or after arrival at the delivery base. Is done. Further, when it is determined that the delivery destination is correct, the delivery schedule information stored in the delivery portable terminal is also updated so that it can be understood that the delivery has been delivered.

Also, instead of sticking the delivery destination ID sticker to the delivery destination, a delivery destination photograph characterizing the delivery destination such as a delivery destination post may be taken. Information (delivery destination management information with photo) in which the delivery destination ID, delivery destination photo, and address are linked is stored in the delivery management center. Similarly to the above-described case, a sticker such as a delivery ID sticker that includes a delivery ID and a delivery destination ID as information is attached to the delivery. Delivery schedule information with a photo in which a delivery destination ID, a delivery item ID, and a delivery destination photo relating to a certain series of delivery are linked is stored in a delivery management center and a delivery portable terminal. When the delivery person reaches the delivery destination, he / she takes a picture of the post with the delivery portable terminal, reads the delivery ID sticker attached to the delivery item, and based on the delivery schedule information with the photo stored in the delivery portable terminal. If the verification is made and it is determined that the delivery destination is correct, the delivery is delivered to the recipient of the delivery destination to receive a receipt certificate, or when the receipt certificate is not required, it is posted on a post or the like. The verification completion data determined to be the correct delivery destination is transmitted to the delivery management center server using wireless communication means or wired communication means of the portable delivery terminal at an appropriate timing such as during movement or after reaching the delivery base. Is done. Further, when it is determined that the delivery destination is correct, the delivery schedule information stored in the delivery portable terminal is also updated so that it can be understood that the delivery has been delivered.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. The thing shown with the same number with respect to several figures shall be the same thing.

As a first embodiment of the management system for door-to-door visits, it is possible to record whether a delivery person has arrived at the correct delivery destination by using an ID sticker on the delivery destination post without using location information acquisition technology. A delivery management system that can be used.

FIG. 1 is a block diagram of the entire delivery management system in the first embodiment.

The delivery management center 1000A includes a delivery management server 1100, and manages information on delivery destinations and deliverables.

The delivery management server 1100 includes a delivery destination management information management unit 1110 and a delivery destination schedule information management unit 1120 as a program and a data storage unit 1130. Although not shown, a CPU (Central Processing Unit) and a memory for executing a program, a wireless communication unit and a wired communication unit for communicating with a delivery base terminal 1200 and a delivery portable terminal 1300 described later, and a server administrator A display unit for presenting information and an input unit for the server administrator to input information are provided. Each program is executed by the CPU, and each flow, each step, and other necessary processing contents in the delivery management server 1100 described below are executed by the CPU.

The delivery management server 1100 uses the delivery destination management information management unit 1110 to create and update the delivery destination management information 1131, and uses the delivery destination schedule information management unit 1120 to obtain information received from the delivery base terminal 1200. The delivery destination schedule information 1132 is created and transmitted to the delivery base terminal 1200, and the delivery destination schedule information 1132 is updated based on information received from the delivery portable terminal 1300 described later.

The delivery destination management information management unit 1110 is a program for creating and updating the delivery destination management information 1131. The delivery destination management information management unit 1110 is stored in a storage medium such as an HDD (Hard Disk Drive) (not shown), and is input by the server administrator or externally. The program is executed according to the data input. Specifically, according to the flow of FIG. 2 described later, each delivery destination ID 1131a and delivery destination address 1131b are associated with each other for a plurality of delivery destinations.

The delivery destination schedule information management unit 1120 is a program for creating and updating the delivery destination schedule information 1132 and is stored in a storage medium such as an HDD (not shown). The program is executed according to input processing by the server administrator or data input from the outside. Executed. Specifically, according to the flow of FIG. 2, for each of a plurality of deliverables, each delivery item ID 1132a, portable terminal ID 1132b, matching completion data 1132c, delivery destination ID 1132d, and delivery address 1132e are linked, or matching completion data 1132c is set. Or update.

The data storage unit 1130 stores delivery destination management information 1131 and delivery destination schedule information 1132, and is realized by a storage medium such as an HDD. The data storage unit 1130 may store the delivery destination management information management unit 1110 and the delivery destination schedule information management unit 1120 described above.

The delivery destination management information 1131 is electronic data composed of a plurality of combinations of delivery destination ID 1131a and delivery destination address 1131b. The delivery destination ID is, for example, a multi-digit alphanumeric string and is unique so that the IDs do not overlap each other, and one delivery destination ID is linked to one delivery destination address. Generation of a plurality of delivery destination ID groups and one-to-one association with a plurality of delivery destination address groups are executed by the delivery destination management information management unit 1110 in accordance with an input from the server administrator. The delivery address group may be generated using an existing information source such as map data. The delivery destination ID 1131a includes a code for determining whether or not the delivery destination ID seal 1610 is an attached delivery destination. For example, when the head of an alphanumeric string is x, the sticker is not attached, and when it is y, the sticker is attached. This determination code is updated by the delivery destination management information management unit 1110 according to the flow of FIG.

Delivery destination schedule information 1132 is electronic data composed of a plurality of combinations of delivery item ID 1132a, portable terminal ID 1132b, verification completion data 1132c, delivery destination ID 1132d, and delivery address 1132e, and a plurality of delivery destinations in a series of delivery operations. And information about deliverables. That is, the delivery destination ID 1132d is a subset of the delivery destination ID 1131a, and the delivery destination address 1132e is linked to the delivery destination ID 1132d. The delivery ID 1132a is an ID that is generated in the delivery base terminal 1200 so as not to be duplicated among a plurality of deliveries, and is sent to the delivery management server 1100 in association with the delivery address and the portable terminal ID. is there. Since a plurality of deliveries may be delivered to one delivery destination, the same delivery destination ID may be associated with different delivery IDs. The mobile terminal ID 1132b is an ID generated in the delivery base terminal 1200 so as not to be duplicated between a plurality of delivery mobile terminals, and specifies which delivery member delivers which delivery in a series of delivery operations. Can be used to Note that only the management of the mobile terminal ID may be performed at the delivery base terminal, and the grant itself may be performed by other methods such as a delivery management server. Further, the collation completion data 1132c is a code for recording whether or not the delivery of a certain delivery item is completed by collation with the delivery destination ID seal 1610. For example, 0 when the delivery is not delivered and 1 when the delivery is completed by the collation. Since the delivery destination ID seal is not yet attached to the delivery destination, it is unverified, but when delivery is completed, 2 may be set. The verification completion data is transmitted from the delivery portable terminal 1300 to the delivery management server 1100, and is updated by the delivery destination schedule information management unit 1120 in response thereto.

The delivery base 1000B includes a delivery base terminal 1200 and a delivery portable terminal 1300, and accepts delivery items from the shipping source, registers delivery items in the delivery management center, prepares delivery of delivery items, and manages delivery portable terminals. . These procedures are performed at a convenience store, a transportation base such as a carrier's office and a storage, and these are collectively treated as a delivery base 1000B.

The delivery base terminal 1200 includes a delivery item ID generation unit 1210, a delivery address management unit 1220, a delivery / delivery destination ID seal issuing unit 1230, and a portable terminal ID management unit 1240 as programs. Although not shown, a CPU and a memory for executing a program, a storage medium such as an HDD for storing the program and various information, a wireless communication unit for communicating with the delivery management server 1100 and the delivery portable terminal 1300 described above, and A wired communication unit, a display unit for presenting information to a delivery base terminal user, an input unit for the delivery base terminal user to input information, and a seal output unit for printing out a delivery item ID sticker and a delivery destination ID sticker. Each program is executed by the CPU, and each flow, each step, and other necessary processing contents in the delivery base terminal 1200 described below are executed by the CPU.

When the delivery base terminal 1200 accepts the delivery from the shipping source, the delivery base terminal 1200 generates a delivery ID for the delivery using the delivery ID generation unit 1210, and the delivery destination of the delivery using the delivery address management unit 1220. The address is input or searched, and the delivery ID, delivery address, and portable terminal ID managed by the portable terminal ID management unit 1240 are transmitted to the delivery management server 1100 described above. In addition, based on the delivery destination schedule information 1132 received from the delivery management server 1100, the delivery item ID seal 1510 is issued using the delivery item / delivery destination ID seal issuing unit 1230, and the delivery destination ID seal 1610 is issued if necessary. The delivery destination schedule information 1132 is transmitted to the delivery portable terminal 1300.

The delivery item ID generation unit 1210 is a program that generates a unique delivery item ID as described above for the received delivery item, and is stored in a storage medium such as an HDD, and is programmed according to input processing of the delivery base terminal user. Is executed.

The delivery address management unit 1220 is a program for inputting the delivery address of the accepted delivery and storing it in the delivery base terminal. The delivery address management unit 1220 is stored in a storage medium such as an HDD, and the program is executed according to the input processing of the delivery base terminal user. Executed. Specifically, it may be a GUI in which an address is visually observed and manually input, or an address described in a delivery item may be photographed with a camera or the like, and address information may be acquired by image recognition. Alternatively, some information such as a destination name and a destination telephone number may be input, and address information may be acquired by searching from a past delivered address list or an existing address database.

A delivery / delivery destination ID seal issuing unit 1230 is a program that issues a delivery ID seal 1510 and a delivery destination ID seal 1610 for each delivery according to the delivery destination schedule information 1132 received from the delivery management server 1100, such as an HDD. The program is executed in accordance with the input of delivery destination schedule information 1132 and the input processing of the delivery base terminal user. The delivery item ID seal includes a delivery item ID and a delivery destination ID as information, and is generated in a form such as a barcode. If it is determined from the leading code of the delivery destination ID that the delivery destination ID seal 1610 has not been pasted, a delivery destination ID seal including the delivery destination ID as information is also generated in the form of a barcode or the like. To do.

The mobile terminal ID management unit 1240 is a program that manages an ID for distinguishing a plurality of delivery mobile terminals and determines a delivery mobile terminal to be used for a series of delivery operations. The mobile terminal ID management unit 1240 is stored in a storage medium such as an HDD and delivered. The program is executed according to the input process of the base terminal user. Specifically, it may be configured as a GUI for selecting a delivery portable terminal that can be used at the time of delivery preparation, and the ID of the selected portable terminal is transmitted to the delivery management server together with delivery ID and delivery address information. The

The delivery portable terminal 1300 includes a sticker reading unit 1310, a delivery destination information verification unit 1320, a data storage unit 1330, and a verification completion data transmission unit 1340. Although not shown, a CPU and memory for executing the program, a storage medium such as an HDD for storing the program and various information, a wireless communication unit and a wired communication unit for communicating with the delivery base terminal 1200 described above, a delivery member A display unit for presenting information to 1400 and an input unit for the delivery person 1400 to input information are provided. Each program is executed by the CPU, and each flow, each step, and other necessary processing contents in the delivery portable terminal 1300 described below are executed by the CPU.

The delivery portable terminal 1300 is carried and used by the delivery person 1400 for a series of delivery operations, and the delivery destination schedule information 1132 is stored before delivery. When the delivery destination is reached, the delivery ID sticker 1510 attached to the delivery 1500 using the seal reading unit 1310 of the delivery portable terminal 1300 and the delivery destination ID sticker 1610 attached to the post 1600 of the delivery destination 1000C. And the two pieces of read information are collated using the delivery destination information collating unit 1320. If the delivery destination is correct, the collation completion data included in the delivery destination schedule information 1132 is updated. In addition, during the series of delivery operations or after returning to the delivery base, the delivery completion data transmission unit 1340 is used to transmit the delivery item ID, the portable terminal ID, and the matching completion data to the delivery management server 1100.

The sticker reading unit 1310 includes hardware for reading sticker information such as a bar code reader and a program for decoding the read information. The program is stored in a storage medium such as an HDD, and is read by the delivery person 1400. The program is executed. Information read from the delivery item ID seal 1510 and the delivery destination ID seal 1610 is temporarily stored in the data storage unit 1330 until collation is performed by the delivery destination information collation unit 1320.

The delivery destination information collation unit 1320 collates the delivery destination ID included in the delivery item ID seal 1510 read by the sticker reading unit 1310 with the delivery destination ID read from the delivery destination ID seal 1610, so that the delivery is correct. This is a program for determining whether or not the destination has been reached. The program is stored in a storage medium such as an HDD, and the program is executed according to the reading process of the delivery person 1400. The collation result is displayed on the display unit, and when it is collated as a correct delivery destination, the collation completion data included in the delivery destination schedule information 1132 is updated. If it is verified that the delivery destination is not correct, a message to that effect is displayed on the display unit to prompt confirmation of the delivery destination.

The data storage unit 1330 stores delivery destination schedule information transmitted from the delivery base terminal 1200, and is realized by a storage medium such as an HDD. The data storage unit 1330 may store programs such as the sticker reading unit 1310, the delivery destination information collating unit 1320, and the collation completion data transmitting unit 1340 described above. Further, the delivery item ID and the delivery destination ID read by the sticker reading unit 1310 can be temporarily stored for collation by the delivery destination information collation unit 1320.

The verification completion data transmission unit 1340 includes a communication unit that performs wireless communication and wired communication, and a program for transmitting verification completion data. The program is stored in a storage medium such as an HDD, and the transmission process of the delivery person 1400 or regular The delivery ID, portable terminal ID, and collation completion data are linked to each other and transmitted to the delivery management server 1100 by the transmission processing set to be executed automatically.

Referring to FIG. 2 which is a flow chart of the delivery business in the first embodiment, an operation flow of a series of delivery business and the delivery management system in the first embodiment will be described. For the sake of simplicity, the description will be made assuming that there is one delivery item. However, some cases also include cases where there are a plurality of delivery items. In addition, although the case where the delivery destination ID sticker has not been affixed to the delivery destination post is also mentioned, the flow in that case is a flow for delivery destination ID sticker attachment and delivery destination management information update, and the correct delivery destination is reached. It is not a flow for confirming that this has been done.

First, the delivery receipt process of step S201 is performed. Upon receiving the delivery 1500 from the delivery requester at the delivery base 1000B, the delivery base terminal user uses the delivery base terminal 1200 to generate a delivery ID unique to the delivery 1500 by the delivery ID generation unit 1210, The delivery address of the delivery 1500 is input using the delivery address management unit 1220, and the delivery portable terminal 1300 used by the delivery person 1400 in charge of delivery of the delivery 1500 using the portable terminal ID management unit 1240. It selects and delivers “delivery item ID”, “delivery address”, and “portable terminal ID” to the delivery management server 1100 of the delivery management center 1000A.

Next, the delivery registration process of step S202 is performed. When the delivery management server 1100 receives the “delivery item ID”, “delivery destination address”, and “portable terminal ID”, the delivery destination managed by the delivery destination management information management unit 1110 uniquely associated with the delivery destination address. Upon receiving the ID, the delivery destination schedule information management unit 1120 has the delivery destination schedule information in which five pieces of information of delivery ID, portable terminal ID, verification completion data, delivery destination ID, and delivery address are linked. 1132 is generated. In the delivery destination schedule information 1132, when there are a plurality of deliverables to be delivered in a series of delivery operations, a set of five pieces of information generated for one deliverable corresponds to the number of deliveries. It will be listed. When the delivery management server 1100 generates the delivery destination schedule information 1132, it transmits it to the delivery base terminal 1200.

Next, the delivery preparation process in step S203 is performed. When delivery destination schedule information 1132 arrives at delivery base terminal 1200, the delivery base terminal user issues a delivery ID sticker 1510 by delivery / delivery destination ID sticker issuing unit 1230 and affixes it to delivery 1500. The delivery item ID seal includes information on a delivery item ID and a delivery destination ID. Further, the delivery schedule information 1132 is stored in the data storage unit 1330 of the delivery portable terminal 1300.

Here, in step S204, it is confirmed whether or not the delivery destination ID seal 1610 has been pasted. For example, as described above, a part of the delivery destination ID may include information for determining whether or not it has been pasted, and the delivery / delivery destination ID seal issuing unit 1230 may make the determination. If pasted, the delivery person 1400 carries the delivery item 1500 and the delivery portable terminal 1300 to the delivery destination, and proceeds to step S205. If it is not pasted, it is a delivery destination that has not been delivered using this delivery management system until that time, so a delivery destination ID seal 1610 including the delivery destination ID is issued and information is sent to the delivery destination post 1600. It progresses to the flow which continues from step S210 for sticking. When delivering a plurality of deliveries to the same delivery destination, if the delivery destination is not yet attached with a delivery destination ID sticker, it is determined that the delivery destination ID sticker is not attached first so that multiple delivery destination ID stickers are not issued. At that time, the delivery destination management information management unit 1110 may update the delivery destination ID of the delivery destination management information 1131 to write information such as “not pasted / issued”.

Next, in the case where the delivery destination ID seal has been affixed, the delivery information matching process in step S205 is performed. When delivery person 1400 reaches delivery destination 1000C, delivery ID sticker 1510 affixed to delivery item 1500 and delivery destination ID sticker 1610 affixed to delivery destination post 1600 are read on delivery portable terminal 1300. Read using the unit 1310. Information on the delivery ID and the delivery destination ID associated therewith can be acquired from the delivery ID seal, and the delivery destination ID can be obtained from the delivery destination ID seal. The two delivery destination IDs are collated using the delivery destination information matching unit 1320. If they match, it can be determined that the delivery having the delivery ID has reached the correct delivery destination. About the collation method, what is necessary is just to collate some electronic data acquired and converted by the seal | sticker reading part 1310 with the existing electronic data collation technique. Depending on the communication environment, the verification process may be performed by transmitting data to the delivery management server 1100 and using a verification program prepared in the delivery management server 1100.

Here, in step S206, it is confirmed whether the delivery destination is correct. If it is the correct delivery destination, that fact is displayed on the display unit of the delivery portable terminal 1300, and the process proceeds to step S207. If it is not determined that the delivery destination is correct, the process proceeds to step S208.

First, when the correct delivery destination is reached, the delivery destination schedule information update process in step S207 is performed. If it is determined that the delivery destination information collation unit 1320 is a correct delivery destination, the collation completion data of the delivery destination schedule information 1132 stored in the data storage unit 1330 is updated to a completed state (for example, 0 to 1). As a result, the delivery portable terminal 1300 has a record that delivery of the delivery item 1500 has been completed, and the delivery service of the delivery person 1400 can be supported. In addition, when moving to the next delivery destination or when all deliveries are completed and returned to the delivery base 1000B, the verification completion data transmission unit 1340 of the delivery portable terminal 1300 displays “delivery item ID” “portable terminal ID”. The “verification completion data” is transmitted to the delivery management server 1100 by wireless communication means or wired communication means. The delivery destination schedule information management unit 1120 of the delivery management server 1100 updates the delivery destination schedule information 1132 stored in the data storage unit 1130 based on the received information. Thus, a series of delivery records using the delivery portable terminal 1300 is registered in the delivery management server. When the delivery person 1400 proceeds to step S207, the delivery person 1500 delivers the delivery item 1500 to the recipient and receives a receipt proof or posts it to the post, and ends the delivery operation for the delivery item.

Here, first, in step S206, confirmation is made regarding step S208 when the correct delivery destination cannot be verified. Step S208 is an error code display process, in which an error code is displayed on the display unit of the delivery portable terminal 1300. The error codes include “Error 01: There is a possibility of misdelivery because the two delivery destination IDs do not match.” “Error 02: Delivery ID seal ID reading error” “Error 03: Delivery destination ID seal "Reading mistake" is considered.

In response to step S208, error handling is performed in step S209. For example, for the “error 01”, the delivery person 1400 may confirm the delivery destination again, or may confirm the correct delivery destination using existing technology. Further, “error 02” and “error 03” are read again. However, if “error 02” and “error 03” are not improved even by re-reading, there is a possibility of a defect such as a scratch or a dirt on the seal, so that information is transmitted to the delivery management server 1100 and delivery destination management information 1131 is sent. The delivery address ID seal 1610 may be re-applied to the delivery destination, and physical measures such as selection of a seal having high robustness for reading and coating of the seal may be performed. Conceivable.

Next, the flow shown in steps S210 to S214, which is a process when it is determined in step S204 that the delivery destination ID seal is not pasted, is confirmed. Steps S210 to S214 correspond to a flow of a preparation stage for newly attaching a delivery destination ID seal in the process of the conventional delivery method so that steps S205 to S207, which is the normal flow of this embodiment, can be executed. To do. Step S210 is a delivery destination ID sticker issuance process, and the delivery / delivery destination ID sticker issuing unit 1230 of the delivery base terminal 1200 issues a delivery destination ID sticker 1610 including the delivery destination ID as information.

Next, in step S211, the delivery person 1400 carries the delivery 1500, the delivery portable terminal 1300, and the delivery destination ID seal 1610 to the delivery destination 1000C, and affixes the delivery destination ID seal 1610 to the delivery destination post 1600.

Next, in step S212, delivery information registration processing is performed. The delivery person 1400 reads the delivery ID sticker 1510 affixed to the delivery 1500 using the seal reading unit 1310 of the delivery portable terminal 1300, and passes the delivery 1500 to the recipient to receive receipt or post it to the post. To do. The delivery method of delivery in step S212 is a conventional delivery method, and reliability may be improved by using an existing technique in order to confirm whether or not the correct delivery destination has been reached. Further, as described above, since steps S210 to S214 correspond to a preparation stage for executing the normal flow of the present embodiment, it is desirable to assign a highly reliable delivery person. Responsible for highly reliable delivery staff because the usefulness of constructing a reliable delivery destination ID seal pasted environment and the number of delivery destinations corresponding to steps S210 to S214 will decrease as delivery continues It can be judged that the cost of making it not large.

Next, in step S213, delivery destination schedule information update processing is performed. Based on the delivery ID read in step S212, the collation completion data of the delivery destination schedule information 1132 stored in the data storage unit 1330 of the delivery portable terminal 1300 is updated as delivery completion. In addition, when moving to the next delivery destination or when all deliveries are completed and returned to the delivery base 1000B, the verification completion data transmission unit 1340 of the delivery portable terminal 1300 displays “delivery item ID” “portable terminal ID”. The “verification completion data” is transmitted to the delivery management server 1100 by wireless communication means or wired communication means. The delivery destination schedule information management unit 1120 of the delivery management server 1100 updates the delivery destination schedule information 1132 stored in the data storage unit 1130 based on the received information.

Next, in step S214, delivery destination management information update processing is performed. The delivery management server 1100 updates the delivery destination ID of the delivery destination management information 1131 using the delivery destination management information management unit 1110 based on the information received in step S213. That is, since the delivery destination ID seal 1610 is newly affixed to the delivery destination, the portion indicating the delivery destination ID sticker affixed state of the delivery destination ID is set to “applied”. As a result, when delivering to the delivery destination next time, the processing according to steps S205 to S207, which is the normal flow of the present embodiment, can be performed.

In this embodiment, delivery work is taken as an example, but as described above, it can be used in common for visit management work such as a salesman doorway visit. For example, the information included in the delivery destination ID seal 1610 is only the delivery destination ID for specifying the delivery destination, and the delivery destination ID is associated with the delivery destination address in the delivery management server 1100. A salesman carries a visit management mobile terminal equipped with a function for reading information and a function for communicating with the delivery management server 1100, and reads a delivery destination ID sticker at a doorway visit to an arbitrary destination with a delivery destination ID sticker attached. Thus, by sending the delivery destination ID and the terminal ID to the delivery management server and recording the visit status, it is possible to accurately obtain the visit history information indicating who visited which visit when.

As described above, according to the present embodiment, it is possible to provide a basic technology for accurately leaving a record that a certain visitor has reached a certain destination.

As a second embodiment of the door-to-door visit management system, it is possible to record whether a delivery person has reached the correct delivery destination by taking a picture of the delivery destination post without using location information acquisition technology. A possible delivery management system will be described. The difference between this embodiment and the first embodiment is that a photograph of the delivery destination post is taken instead of sticking a seal to the delivery destination post, and the same effect as the first embodiment is provided. However, this is an embodiment in which the effect of eliminating the feeling of resistance to sticking a physical sticker such as a seal to a building such as a post is obtained.

FIG. 3 is a block diagram of the entire delivery management system in the second embodiment. Description of the same part as FIG. 1 which is the block diagram of the whole delivery management system in 1st embodiment is omitted.

The photograph-compatible delivery destination management information management unit 1140 is a program for creating and updating the delivery destination management information with photos 1133. For a plurality of delivery destinations, each delivery destination ID 1131a, delivery destination address 1131b, and delivery destination photo 1133c are stored. Tie it.

The photo-corresponding delivery destination schedule information management unit 1150 is a program for creating and updating the delivery destination schedule information with photos 1134. For a plurality of deliveries, each delivery item ID 1132a, portable terminal ID 1132b, matching completion data 1132c, and delivery The destination ID 1132d, the delivery destination address 1132e, and the delivery destination photo 1134f are linked, or the collation completion data 1132c is updated.

The delivery destination management information with photos 1133 is electronic data composed of a plurality of delivery destination IDs 1131a, delivery destination addresses 1131b, and delivery destination photos 1133c. Further, the delivery destination ID 1131a includes a code for determining whether or not the delivery destination photo is a delivery destination that has been photographed. For example, when the first character in an alphanumeric string is x, no photo has been taken, and when y, a photo has been taken. This determination code is updated by the photo delivery destination management information management unit 1140 in accordance with the flow of FIG. The delivery destination photo 1133c is a photograph of the post or entrance door of the delivery destination corresponding to the delivery destination ID linked to the delivery destination photo 1133c. Photo data is updated or added each time.

The delivery destination schedule information with photos 1134 is electronic data composed of a plurality of combinations of delivery item ID 1132a, portable terminal ID 1132b, verification completion data 1132c, delivery destination ID 1132d, delivery destination address 1132e, and delivery destination photo 1134f. Information about a plurality of delivery destinations and deliverables in the delivery business. That is, the delivery destination ID 1132d is a subset of the delivery destination ID 1131a, and the delivery destination address 1132e and the delivery destination photograph 1134f are linked to the delivery destination ID 1132d. The collation completion data 1132c is a code for recording whether or not delivery of a certain delivery item has been completed by collating the delivery destination photo. For example, 0 if the delivery has not been delivered, 1 if delivery has been completed by the collation, and delivery destination. Since it is unverified because the delivery destination has not been photographed, it may be set to 2 when delivery is completed. The collation completion data is transmitted from the delivery portable terminal 1300 to the delivery management server 1100, and is updated by the photo-corresponding delivery destination schedule information management unit 1150 in response thereto.

The delivery ID sticker issuing unit 1250 of the delivery base terminal 1200 is a program that issues a delivery ID sticker 1510 for each delivery according to the delivery destination schedule information with photos 1134 received from the delivery management server 1100, and stores it in an HDD or the like. The program is stored in the medium, and the program is executed according to the input of delivery destination schedule information with photos 1134 and the input processing of the delivery base terminal user. The photograph photographing unit 1350 of the delivery portable terminal 1300 is a camera that photographs a delivery photograph 1620 that is a photograph of a delivery destination post by an operation of the delivery person 1400.

The photo correspondence delivery destination information matching unit 1360 collates the delivery destination photo included in the delivery destination schedule information with photo 1134 with the delivery photograph 1620 taken by the photography unit 1350 and the delivery arrives at the correct delivery destination. It is a program that determines whether or not. When it is verified that the delivery destination is correct, the verification completion data included in the delivery destination schedule information with photos 1134 is updated. If it is verified that the delivery destination is not correct, a message to that effect is displayed on the display unit to prompt confirmation of the delivery destination.

The data storage unit 1330 stores the delivery destination schedule information with photos 1134 transmitted from the delivery base terminal 1200, and is realized by a storage medium such as an HDD. The data storage unit 1330 may store programs such as a sticker reading unit 1310, a photo-compatible delivery destination information verification unit 1360, and a verification completion data transmission unit 1340. Further, the delivery item ID and delivery destination ID read by the sticker reading unit 1310 and the delivery-time photograph 1620 photographed by the photograph photographing unit 1350 can be stored for collation by the photo correspondence delivery destination information collating unit 1360. .

Referring to FIG. 4 which is a flow chart of delivery work in the second embodiment, a series of delivery work and operation flow of the delivery management system in the second embodiment will be described. Description of the same part as FIG. 2 which is the flowchart of the delivery business in 1st embodiment is omitted. For the sake of simplicity, the description will be made assuming that there is one delivery item. However, some cases also include cases where there are a plurality of delivery items. In addition, although the case where the delivery destination photo has not been taken is mentioned, the flow in that case is a flow for taking delivery destination photo and updating delivery destination management information with photo and confirming that the correct delivery destination has been reached. It is not the flow to do.

First, the delivery acceptance process of step S401 is performed, but since it is the same as step S201 of FIG. 2, description thereof is omitted.

Next, the delivery registration process of step S402 is performed. When the delivery management server 1100 receives the “delivery item ID”, “delivery address”, and “portable terminal ID” from the delivery base terminal 1200, the delivery management server 1100 uniquely associates the delivery address with the delivery address and manages it. The delivery address ID and the delivery destination photo that have been received are received, and the photo-corresponding delivery destination schedule information management unit 1150 receives the delivery item ID, portable terminal ID, verification completion data, delivery destination ID, delivery destination address, delivery The delivery destination schedule information 1134 with photos in which six pieces of information called the destination photos are linked is generated. When there are a plurality of deliverables to be delivered in a series of delivery operations, this set of delivery destination schedule information with photos 1134 includes a set of six pieces of information generated for one deliverable. It will be listed as many as possible. After generating the delivery destination schedule information 1134 with a photo, the delivery management server 1100 transmits it to the delivery base terminal 1200.

Next, the delivery preparation process in step S403 is performed. When the delivery destination schedule information 1134 with a photo arrives at the delivery base terminal 1200, the delivery base terminal user issues a delivery ID sticker 1510 by the delivery ID sticker issuing unit 1250 and affixes it to the delivery 1500. The delivery item ID seal includes information on a delivery item ID and a delivery destination ID. Further, the delivery schedule information with photos 1134 is stored in the data storage unit 1330 of the delivery portable terminal 1300.

Next, in step S404, it is confirmed whether or not the delivery destination photograph has been taken. The delivery person 1400 carries the delivery item 1500 and the delivery portable terminal 1300 to the delivery destination 1000C, and when the delivery destination is reached, reads the delivery item ID seal 1510 by the seal reading unit 1310 of the delivery portable terminal 1300. Information on the delivery ID and delivery destination ID can be acquired from the delivery ID seal, and it is only necessary to confirm information for determining whether or not photographing is included in the delivery destination ID. If it has been photographed, a delivery destination photo is acquired from the delivery destination schedule information with photos 1134 stored in the data storage unit 1330 of the delivery portable terminal 1300, displayed on the display unit of the delivery portable terminal 1300, and the process proceeds to step S405. move on. If it has not been photographed, it is a delivery destination that has not been delivered using the delivery management system of the present embodiment until that point, and therefore the flow proceeds from step S411 to newly obtain a delivery destination photo. .

Next, in the case where the delivery destination photograph has been taken, the delivery information matching process in step S405 is performed. The delivery person 1400 takes a delivery-time photograph 1620 of the delivery destination post 1600 by using the photography unit 1350 with reference to the delivery destination photo displayed on the display unit of the delivery portable terminal 1300 in step S404. The photograph 1620 at the time of delivery and the delivery destination photo included in the delivery destination planned information 1134 with photo are collated by the photo correspondence delivery destination information matching unit, and if it is determined that they are the same delivery destination, this delivery item ID is set. It can be determined that the delivered item has reached the correct delivery destination. As a matching method, an existing image matching technique may be used, but a technique capable of performing stable matching against a change in brightness such as the influence of external light is particularly preferable. Further, in order to increase the degree of matching, it is preferable to prepare a plurality of delivery destination photos included in the delivery destination schedule information with photos 1134, and one of the delivery destination photos is a delivery photograph 1620 that is taken for each delivery as in step S408. It is better to register as additional. Depending on the communication environment, the verification process may be performed by transmitting data to the delivery management server 1100 and using a verification program prepared in the delivery management server 1100.

Here, in step S406, it is confirmed whether the delivery destination is correct. If it is a correct delivery destination, the fact is displayed on the display unit of the delivery portable terminal 1300, and the process proceeds to step S407. If it is not determined that the delivery destination is correct, the process proceeds to step S409.

First, when a correct delivery destination is reached, a delivery destination schedule information update process with a photo in step S407 is performed. If the photo-corresponding delivery destination information matching unit 1360 determines that the delivery destination is the correct delivery destination, the matching completion data of the delivery destination schedule information with photos 1134 stored in the data storage unit 1330 is updated to a completed state (for example, 0 to 1). To do. In addition, when moving to the next delivery destination or when all deliveries are completed and returned to the delivery base 1000B, the verification completion data transmission unit 1340 of the delivery portable terminal 1300 displays “delivery item ID” “portable terminal ID”. “Verification completion data” and “photographed at delivery” are transmitted to the delivery management server 1100 by wireless communication means or wired communication means. The photo corresponding delivery destination schedule information management unit 1150 of the delivery management server 1100 updates the delivery destination schedule information with photos 1134 stored in the data storage unit 1130 based on the received information.

Next, the delivery destination management information update process with a photo in step 408 is performed. The photo correspondence delivery destination management information management unit 1140 of the delivery management server 1100 adds the delivery-time photographed photo 1620 acquired in S407 to the delivery destination photo group associated with the delivery destination ID. As a result, it is possible to increase the collation degree when delivering to the same delivery destination next time. In order to reduce an increase in data capacity due to an increase in photos, a photo collation function may be added to the photo delivery destination management unit 1140 to perform processing for leaving only photos suitable for photo collation as a delivery destination photo group.

Here, first, in step S406, confirmation is made regarding step S409 when the correct delivery destination cannot be verified. Step S409 is an error code display process, and an error code is displayed on the display unit of the delivery portable terminal 1300. Possible error codes include “Error 01: There is a possibility of misdistribution because the degree of matching between the delivery destination photo and the photograph taken at the time of delivery is low”.

In response to step S409, error handling is performed in step S410. For example, for the “error 01”, the delivery person 1400 may confirm the delivery destination again, or may confirm the correct delivery destination using existing technology. Alternatively, the photograph taken at the time of delivery may be taken again and the collation process may be performed again.

Next, the flow shown in steps S411 to S414, which is a process when it is determined in step S404 that the delivery destination photograph has not been taken, is confirmed. Steps S411 to S414 correspond to a flow of a preparation stage for taking a delivery destination photograph in the process of the conventional delivery method and enabling execution of steps S405 to S408, which is a normal flow of the present embodiment. Step S411 is a delivery destination photography operation, and the delivery person 1400 takes a photograph of the delivery destination post 1600 using the photography unit 1350 of the delivery portable terminal 1300. Next, in step S412, delivery information registration processing is performed. The delivery person 1400 reads the delivery ID sticker 1510 affixed to the delivery 1500 using the seal reading unit 1310 of the delivery portable terminal 1300, and passes the delivery 1500 to the recipient to receive receipt or post it to the post. To do. The delivery method of delivery in step S412 is a conventional delivery method, and reliability may be improved by using existing technology in order to confirm whether the correct delivery destination has been reached. Further, since steps S411 to S414 correspond to the preparation stage for executing the normal flow of the present embodiment as described above, it is desirable to assign a highly reliable delivery person. The usefulness of constructing a reliable delivery destination photographed environment and the delivery destinations corresponding to steps S411 to S414 will decrease as the delivery continues, so a highly reliable delivery person will be assigned. It can be judged that the cost of this is not large.

Next, in step S413, a delivery destination schedule information update process with a photo is performed. Based on the delivery ID read in step S412, the collation completion data of the delivery destination schedule information 1134 with photo stored in the data storage unit 1330 of the delivery portable terminal 1300 is updated as delivery completion. In addition, when moving to the next delivery destination or when all deliveries are completed and returned to the delivery base 1000B, the verification completion data transmission unit 1340 of the delivery portable terminal 1300 displays “delivery item ID” “portable terminal ID”. “Verification completion data” and “photographed at delivery” are transmitted to the delivery management server 1100 by wireless communication means or wired communication means. The photo corresponding delivery destination schedule information management unit 1150 of the delivery management server 1100 updates the delivery destination schedule information with photos 1134 stored in the data storage unit 1130 based on the received information.

Next, in step S414, a delivery destination management information update process with a photo is performed. Based on the information received in step S413, the delivery management server 1100 updates the delivery destination ID of the delivery destination management information with photo 1133 using the photo-corresponding delivery destination management information management unit 1140, and displays the delivery-taken photograph 1620. A delivery destination photograph linked to the delivery destination ID is used. As a result, when delivering to the delivery destination next time, the processing according to steps S405 to S408, which is the normal flow of the present embodiment, can be performed.

As described above, according to the embodiment of the present invention, it is possible to record whether the delivery person has reached the correct delivery destination without using the position information acquisition technique. In addition, before delivery is delivered to the recipient, since it is verified whether the delivery destination is correct, misdelivery can be suppressed. Further, since the record of delivery completion cannot be left unless the correct delivery destination is actually reached, unauthorized delivery can be suppressed.

Also, stickers and delivery management information affixed to each delivery destination post, photo DB and delivery destination management information with each delivery destination, etc., and browsing / management / analysis (matching etc.) of the information Is not limited to delivery operations, but it can be used in various industries that involve visits, such as door visits by salesmen, meter management such as gas and water, and visits related to property management such as real estate leasing. It is an infrastructure that can be widely used for managing visits and visit history management.

1000A ... delivery management center, 1000B ... delivery base, 1000C ... delivery destination, 1100 ... delivery management server, 1300 ... delivery portable terminal.

Claims

A delivery management system comprising a mobile terminal and a delivery management server connected to the mobile terminal via a network,
The portable terminal is
A storage unit that stores a delivery ID of a delivery and delivery destination information of the delivery in association with each other;
An information acquisition unit that acquires delivery destination information by photographing or reading a delivery destination ID of the delivery item and a delivery destination installation set at a delivery destination of the delivery item;
The delivery ID and the delivery destination information acquired from the information acquisition unit are compared with the delivery ID and the delivery destination information stored in the storage unit, so that the delivery can be performed without using the location information acquired by the GPS. A determination unit for determining whether the item has been delivered correctly;
A communication unit that transmits the delivery ID and the determination result to the delivery management server via a network,
The delivery management server
A storage unit that stores a delivery ID of the delivery and delivery destination information of the delivery in association with each other;
A delivery management system comprising: a delivery unit that receives a delivery ID and a determination result transmitted from the portable terminal.
The delivery management system according to claim 1,
The information acquisition unit of the portable terminal acquires the delivery ID by reading the barcode information installed on the delivery item, and the delivery destination by reading the barcode information installed on the delivery destination installation. A delivery management system characterized in that the delivery destination ID is acquired as information.
The delivery management system according to claim 1,
The information acquisition unit of the portable terminal acquires the delivery item ID by reading the barcode information installed on the delivery item, and acquires the delivery destination information as a captured image by photographing the delivery destination installation item. Delivery management system characterized by doing.
A delivery management method in a delivery management system comprising a mobile terminal and a delivery management server connected to the mobile terminal via a network,
The portable terminal is
Store the delivery ID of the delivery and the delivery destination information of the delivery in association with each other,
Obtain delivery destination information by photographing or reading the delivery item ID of the delivery item and the delivery destination installation installed at the delivery destination of the delivery item;
By comparing the acquired delivery item ID and delivery destination information with the stored delivery item ID and delivery destination information, whether the delivery item has been delivered correctly without using location information acquired by GPS. Judgment,
Transmitting the delivery ID and the determination result to the delivery management server via a network, and comprising:
The delivery management server
Storing the delivery ID of the delivery and the delivery destination information of the delivery in association with each other;
A delivery management method comprising receiving a delivery ID and a determination result transmitted from the portable terminal.
A communication unit that receives a delivery ID of a delivery and delivery destination information of the delivery from a delivery management server via a network;
An information acquisition unit for acquiring delivery destination information by photographing or reading a delivery item ID for acquiring the delivery item ID of the delivery item from the information set for the delivery item and a delivery destination installation set for the delivery destination;
By comparing the delivery item ID and the delivery destination information acquired by the communication unit with the delivery item ID and the delivery destination information acquired by the information acquisition unit, without using position information acquired by GPS. And a determination unit for determining whether or not the delivery item has been delivered correctly.