WO2014069076A8 - 会話分析装置及び会話分析方法 - Google Patents

会話分析装置及び会話分析方法 Download PDF

Info

Publication number
WO2014069076A8
WO2014069076A8 PCT/JP2013/072243 JP2013072243W WO2014069076A8 WO 2014069076 A8 WO2014069076 A8 WO 2014069076A8 JP 2013072243 W JP2013072243 W JP 2013072243W WO 2014069076 A8 WO2014069076 A8 WO 2014069076A8
Authority
WO
WIPO (PCT)
Prior art keywords
conversation
prescribed
combination
conversation analysis
change patterns
Prior art date
Application number
PCT/JP2013/072243
Other languages
English (en)
French (fr)
Other versions
WO2014069076A1 (ja
Inventor
祥史 大西
真 寺尾
真宏 谷
岡部　浩司
Original Assignee
日本電気株式会社
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 日本電気株式会社 filed Critical 日本電気株式会社
Priority to JP2014544356A priority Critical patent/JPWO2014069076A1/ja
Priority to US14/438,953 priority patent/US20150310877A1/en
Publication of WO2014069076A1 publication Critical patent/WO2014069076A1/ja
Publication of WO2014069076A8 publication Critical patent/WO2014069076A8/ja

Links

Classifications

    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L25/00—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00
    • G10L25/48—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L17/00—Speaker identification or verification
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L25/00—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00
    • G10L25/48—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use
    • G10L25/51—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination
    • G10L25/63—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination for estimating an emotional state
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L21/00—Processing of the speech or voice signal to produce another audible or non-audible signal, e.g. visual or tactile, in order to modify its quality or its intelligibility
    • G10L21/02—Speech enhancement, e.g. noise reduction or echo cancellation
    • G10L21/0272—Voice signal separating
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2038—Call context notifications

Abstract

　会話分析装置は、対象会話の音声に対応するデータに基づいて、複数の会話参加者の各々に関し、感情状態の複数の所定変化パターンをそれぞれ検出する変化検出部と、変化検出部により検出される複数の所定変化パターンの中から、当該複数の会話参加者間における、所定位置条件を満たす所定変化パターンの所定組み合わせである、始端組み合わせ及び終端組み合わせを特定する特定部と、特定部により特定される始端組み合わせ及び終端組み合わせに関する対象会話内の各時間位置に基づいて始端時間及び終端時間を決定することにより、始端時間及び終端時間を持つ、対象会話の会話参加者の特定感情を表す特定感情区間を決定する区間決定部と、を有する。
PCT/JP2013/072243 2012-10-31 2013-08-21 会話分析装置及び会話分析方法 WO2014069076A1 (ja)

Priority Applications (2)

Application Number Priority Date Filing Date Title
JP2014544356A JPWO2014069076A1 (ja) 2012-10-31 2013-08-21 会話分析装置及び会話分析方法
US14/438,953 US20150310877A1 (en) 2012-10-31 2013-08-21 Conversation analysis device and conversation analysis method

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
JP2012-240763 2012-10-31
JP2012240763 2012-10-31

Publications (2)

Publication Number Publication Date
WO2014069076A1 WO2014069076A1 (ja) 2014-05-08
WO2014069076A8 true WO2014069076A8 (ja) 2014-07-03

Family

ID=50626998

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/JP2013/072243 WO2014069076A1 (ja) 2012-10-31 2013-08-21 会話分析装置及び会話分析方法

Country Status (3)

Country Link
US (1) US20150310877A1 (ja)
JP (1) JPWO2014069076A1 (ja)
WO (1) WO2014069076A1 (ja)

Families Citing this family (20)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2014069122A1 (ja) * 2012-10-31 2014-05-08 日本電気株式会社 表現分類装置、表現分類方法、不満検出装置及び不満検出方法
US9875236B2 (en) * 2013-08-07 2018-01-23 Nec Corporation Analysis object determination device and analysis object determination method
US9412393B2 (en) * 2014-04-24 2016-08-09 International Business Machines Corporation Speech effectiveness rating
US10141002B2 (en) * 2014-06-20 2018-11-27 Plantronics, Inc. Communication devices and methods for temporal analysis of voice calls
JP6122816B2 (ja) * 2014-08-07 2017-04-26 シャープ株式会社 音声出力装置、ネットワークシステム、音声出力方法、および音声出力プログラム
US10142472B2 (en) 2014-09-05 2018-11-27 Plantronics, Inc. Collection and analysis of audio during hold
US10178473B2 (en) 2014-09-05 2019-01-08 Plantronics, Inc. Collection and analysis of muted audio
JP2017010309A (ja) 2015-06-23 2017-01-12 トヨタ自動車株式会社 意思決定支援装置および意思決定支援方法
JP6523974B2 (ja) * 2016-01-05 2019-06-05 株式会社東芝 コミュニケーション支援装置、コミュニケーション支援方法、および、プログラム
JP6755304B2 (ja) * 2016-04-26 2020-09-16 株式会社ソニー・インタラクティブエンタテインメント 情報処理装置
JP6219448B1 (ja) * 2016-05-16 2017-10-25 Ｃｏｃｏｒｏ Ｓｂ株式会社 顧客応対制御システム、顧客応対システム及びプログラム
US11521641B2 (en) * 2017-02-08 2022-12-06 Nippon Telegraph And Telephone Corporation Model learning device, estimating device, methods therefor, and program
JP6852161B2 (ja) * 2017-07-21 2021-03-31 日本電信電話株式会社 満足度推定モデル学習装置、満足度推定装置、満足度推定モデル学習方法、満足度推定方法、およびプログラム
US10896688B2 (en) * 2018-05-10 2021-01-19 International Business Machines Corporation Real-time conversation analysis system
EP3811245A4 (en) 2018-06-19 2022-03-09 Ellipsis Health, Inc. MENTAL HEALTH ASSESSMENT SYSTEMS AND METHODS
US20190385711A1 (en) 2018-06-19 2019-12-19 Ellipsis Health, Inc. Systems and methods for mental health assessment
JP7164372B2 (ja) * 2018-09-21 2022-11-01 株式会社日立情報通信エンジニアリング 音声認識システム及び音声認識方法
US10805465B1 (en) 2018-12-20 2020-10-13 United Services Automobile Association (Usaa) Predictive customer service support system and method
CN111696559B (zh) * 2019-03-15 2024-01-16 微软技术许可有限责任公司 提供情绪管理辅助
WO2022097204A1 (ja) * 2020-11-04 2022-05-12 日本電信電話株式会社 満足度推定モデル適応装置、満足度推定装置、それらの方法、およびプログラム

Family Cites Families (18)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6185534B1 (en) * 1998-03-23 2001-02-06 Microsoft Corporation Modeling emotion and personality in a computer user interface
US7222075B2 (en) * 1999-08-31 2007-05-22 Accenture Llp Detecting emotions using voice signal analysis
US7043008B1 (en) * 2001-12-20 2006-05-09 Cisco Technology, Inc. Selective conversation recording using speech heuristics
US20050165604A1 (en) * 2002-06-12 2005-07-28 Toshiyuki Hanazawa Speech recognizing method and device thereof
JP2005062240A (ja) * 2003-08-13 2005-03-10 Fujitsu Ltd 音声応答システム
JP2005072743A (ja) * 2003-08-21 2005-03-17 Aruze Corp 情報交信用端末
US7577246B2 (en) * 2006-12-20 2009-08-18 Nice Systems Ltd. Method and system for automatic quality evaluation
JP2008299753A (ja) * 2007-06-01 2008-12-11 C2Cube Inc 広告出力システム、サーバ装置、広告出力方法、およびプログラム
JP2009175336A (ja) * 2008-01-23 2009-08-06 Seiko Epson Corp コールセンターのデータベースシステム、その情報管理方法及び情報管理プログラム
WO2010041507A1 (ja) * 2008-10-10 2010-04-15 インターナショナル・ビジネス・マシーンズ・コーポレーション 会話における特定状況を抽出するシステムおよび方法
JP5146434B2 (ja) * 2009-10-05 2013-02-20 株式会社ナカヨ通信機 録音再生装置
JP5477153B2 (ja) * 2010-05-11 2014-04-23 セイコーエプソン株式会社 接客データ記録装置、接客データ記録方法およびプログラム
JP5708155B2 (ja) * 2011-03-31 2015-04-30 富士通株式会社 話者状態検出装置、話者状態検出方法及び話者状態検出用コンピュータプログラム
US8930187B2 (en) * 2012-01-03 2015-01-06 Nokia Corporation Methods, apparatuses and computer program products for implementing automatic speech recognition and sentiment detection on a device
US20130337420A1 (en) * 2012-06-19 2013-12-19 International Business Machines Corporation Recognition and Feedback of Facial and Vocal Emotions
WO2014069075A1 (ja) * 2012-10-31 2014-05-08 日本電気株式会社 不満会話判定装置及び不満会話判定方法
JP6358093B2 (ja) * 2012-10-31 2018-07-18 日本電気株式会社 分析対象決定装置及び分析対象決定方法
WO2014069122A1 (ja) * 2012-10-31 2014-05-08 日本電気株式会社 表現分類装置、表現分類方法、不満検出装置及び不満検出方法

Also Published As

Publication number Publication date
JPWO2014069076A1 (ja) 2016-09-08
WO2014069076A1 (ja) 2014-05-08
US20150310877A1 (en) 2015-10-29

Similar Documents

Publication Publication Date Title
WO2014069076A8 (ja) 会話分析装置及び会話分析方法
EP3477295C0 (en) COMPLETE INFORMATION DETECTION SYSTEM FOR STEEL WIRE ROPES
EP3390198A4 (en) METHOD FOR DETECTING A PREVIOUS TRAIN ON THE BASIS OF AN OBJECT-CONTROL UNIT, VEHICLE-BORDING CONTROL AND TRAIN
EP3497607A4 (en) DEVICE AND METHOD FOR RECEIVING FINGERPRINT INFORMATION BY A GUIDANCE
WO2015196133A3 (en) Energy infrastructure sensor data rectification using regression models
EP2466541A3 (en) Image processing apparatus, image processing method and image processing program
EP3195196A4 (en) Method and fingerprint sensing system for authenticating a candidate fingerprint
PL3016314T3 (pl) System i sposób detekcji zapisanej informacji biometrycznej
EP3263195A4 (en) Information processing device, information processing method, information processing system
WO2014039241A3 (en) Tracking systems and methods using over-the-air identifiers of mobile devices
EP2806425A3 (en) System and method for speaker verification
WO2012118702A3 (en) Driver identification system and methods
EP2712454A4 (en) SYSTEM AND METHOD FOR CONTINUOUS OR INSTANT IDENTITY RECOGNITION BASED ON PHYSIOLOGICAL BIOMETRIC SIGNALS
WO2012119126A3 (en) Apparatus, system, and method for automatic identification of sensor placement
GB2481950B (en) Surface microstructure measurement method, surface microstructure measurement data analysis method and surface microstructure measurement system.
EP3857438A4 (en) METHOD OF COLLECTING BIOMETRIC INFORMATION, BIOMETRIC SENSOR AND DISPLAY DEVICE
GB2522558B (en) Measurement data selection method for biometric device, light exit position determination method for biometric device, and biometric device
EP2672427A3 (en) Information processing apparatus and method for controlling the same, and background determination method
EP3182409A3 (en) Determining the inter-channel time difference of a multi-channel audio signal
WO2014115115A3 (en) Determining apnea-hypopnia index ahi from speech
WO2015047488A3 (en) Utilizing voice biometrics
FR2988480B1 (fr) Systeme de detection de blocage de sonde d'incidence pour un aeronef.
EP2665017A3 (en) Video processing apparatus and method for managing tracking object
EP3002556A3 (en) Vehicle information-processing device
GB201908732D0 (en) Device, method, and system for electronically detecting an out-of-boundary condition for a criminal organization

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 13850771

Country of ref document: EP

Kind code of ref document: A1

ENP Entry into the national phase

Ref document number: 2014544356

Country of ref document: JP

Kind code of ref document: A

WWE Wipo information: entry into national phase

Ref document number: 14438953

Country of ref document: US

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 13850771

Country of ref document: EP

Kind code of ref document: A1