WO2013105223A1 - Consultation system and evaluation system - Google Patents

Consultation system and evaluation system Download PDF

Info

Publication number
WO2013105223A1
WO2013105223A1 PCT/JP2012/050336 JP2012050336W WO2013105223A1 WO 2013105223 A1 WO2013105223 A1 WO 2013105223A1 JP 2012050336 W JP2012050336 W JP 2012050336W WO 2013105223 A1 WO2013105223 A1 WO 2013105223A1
Authority
WO
WIPO (PCT)
Prior art keywords
consultation
counselor
evaluation
consultant
supporter
Prior art date
Application number
PCT/JP2012/050336
Other languages
French (fr)
Japanese (ja)
Inventor
亮 古川
彩子 古川
Original Assignee
Furukawa Ryo
Furukawa Ayako
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Furukawa Ryo, Furukawa Ayako filed Critical Furukawa Ryo
Priority to PCT/JP2012/050336 priority Critical patent/WO2013105223A1/en
Publication of WO2013105223A1 publication Critical patent/WO2013105223A1/en

Links

Images

Classifications

    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
    • G16H40/60—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices
    • G16H40/67—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices for remote operation
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H20/00—ICT specially adapted for therapies or health-improving plans, e.g. for handling prescriptions, for steering therapy or for monitoring patient compliance
    • G16H20/70—ICT specially adapted for therapies or health-improving plans, e.g. for handling prescriptions, for steering therapy or for monitoring patient compliance relating to mental therapies, e.g. psychological therapy or autogenous training

Definitions

  • the present invention relates to a system for responding to life consultations and other consultations using a computer network, and an evaluation system for evaluating the quality of services of consultants and other service providers.
  • Patent Document 1 The system described in Patent Document 1 is known as a system for responding to life consultations via a computer network.
  • keywords are automatically extracted from the consultation contents received from the consultant, the trouble pattern information is automatically searched from the keywords, and the question corresponding to the searched trouble pattern information is transmitted to the consultant. .
  • the advice sentence prepared beforehand based on the answer with respect to the said question is extracted, and it transmits to a consultant. If the prepared advice text does not exist as a result of the consultant's answer, the consultation content text is transmitted to the expert terminal, and the answer is obtained from the expert. This eliminates the complexity of the consultation application procedure, and it is also easy to use even for people who are not good at conversation.
  • the present invention provides a consultation system that can convey details of consultation contents and is effective in resolving troubles, and has a simple procedure, and an evaluation system that can provide highly reliable evaluation.
  • the consultation system (1) is a consultation system in which a counselor receives a life consultation from a consultant by telephone and answers it.
  • a counselor registration means (12, 13, 18) that accepts the attributes of the counselor, registers them in advance and publishes them on the WEB platform;
  • Consultation application reception means (14, 18) for receiving a consultation application from a consultant including the nomination of the consultant and the appointment date and time of consultation via the telecommunication network (2) from the terminal (3) of the consultant.
  • Two-party call control means for establishing a call between the counselor and the counselor by outputting a call command to the two-party call system (5) at the consultation reservation date and time;
  • a counselor evaluation means (16, 18) that receives an evaluation of the counselor based on a result of a call between the counselor and the counselor and reflects the evaluation to the counselor included in the attribute. Is done.
  • the counselor can consult with the counselor through the telephone using the two-party call system, the details of the counseling can be conveyed in a conversation, which is extremely effective in solving the trouble. Moreover, since procedures such as appointments for consultation can be executed on the WEB platform, a simple life consultation system can be provided.
  • FIG. 1 It is a block diagram for demonstrating the outline
  • FIG. 3 is a diagram (part 1) illustrating a procedure and a display screen for performing evaluation of the counselor after performing the consultation by the life consultation system of FIG. 2;
  • FIG. 3 is a diagram (part 2) illustrating a procedure and a display screen for performing evaluation of the counselor after performing the consultation by the life consultation system of FIG. 2;
  • It is a figure which shows an example of the link with the evaluation result of the counselor of the life consultation system of FIG. 2, a consultation fee, etc.
  • a consultant and a counselor are connected by a two-party call system, and a telephone is connected.
  • This is a system in which a counselor listens to the counselor's consultation through a live conversation (dialogue) by the counselor and the counselor answers it.
  • a consultant is a person who wants to consult other people about his / her consultation content.
  • the counselor is a person who advises by consulting the contents of other people's consultations, and includes experts such as fortune tellers, experienced persons, counselors, coaches and official qualified persons. Life consultation and other consultation contents include matters related to love / marriage, work, children / family, divorce / single mother, money / loan / insurance / family minister.
  • the life consultation system (main server) 1 of this example provides a WEB platform to each of the consultant's terminal 3 and the consultant's terminal 4 via the Internet, and from the consultant via the WEB platform. Receive a reservation and contact the counselor about the reservation. The attributes of the counselor are registered in advance in the life consultation system 1 of this example. Then, when the reservation date and time comes, the two-party call system 5 is controlled to connect the consultant and the counselor by telephone and execute the two-party call. The payment of the consultation fee is also executed through the life consultation system 1 of this example.
  • the life consultation system described below will explain the present invention by taking a telephone consultation WEB platform in which consultants are limited to women as an example, but the consultation system according to the present invention is not limited to this.
  • the life consultation system 1 of this example is, as shown in FIG. 2, an input / output unit 11, a counselor / consultant registration unit 12, a consultation acceptable date and time registration unit 13, a reservation control unit 14, and a bipartite A call control unit 15, a counselor evaluation unit 16, a settlement unit 17 and a database 18 are provided.
  • These can be realized by providing, as a main server, an arithmetic device composed of a CPU, an MPU, and the like, and a storage device composed of a ROM and a RAM.
  • the counselor / consultant registration unit 12 writes the attribute information of the counselor input from the counselor terminal 4 via the Internet 2 and the input / output unit 11 into the database 18 or attributes of the counselor registered in the database 18. Information is read and posted on the WEB platform. In addition, the registration of the attribute information of the counselor to the database 18 can be manually input on the life counseling system 1 side as well as through the counselor terminal 4 and the Internet 2.
  • the type and conditions of the counselor may be set as an attribute in addition to the name and nickname.
  • the type of counselor is limited to three types: fortune teller, expert, and experienced person.
  • fortune teller the number of years of work experience is a registration condition, and when registering as an expert, If there is no qualification or official qualification, the years of practical experience may be used as a registration condition.
  • the experience person refers to the consultant based on his / her own experience with the various consultation contents related to love / marriage, work, children / family, divorce / single mother, money / loan / insurance / family affairs, etc. Someone who can cheer and cheer up.
  • FIG. 3 is a diagram showing an example of the display screen of the WEB platform of this example, and the types of counselors are classified and posted on the WEB platform as indicated by reference numeral 3A.
  • the consultant can browse from the consultant terminal 3 via the Internet 2 and search and select the target consultant in parallel.
  • one web is not classified as a method of consulting or the occupation of a counselor, but three types of fortune teller, expert and experience are classified in parallel in one WEB platform. You can select a counselor based on what the counselor is in trouble just by browsing.
  • one of the attributes of the counselor may be registered.
  • the content of the consultation is (1) love / marriage, (2) work, (3) children / family, (4) divorce / single mother, (5) other (money / loan / insurance / family, etc.)
  • the consultant selects one of his / her specialty fields from the five themes (a plurality may be selected) and registers it as his / her attribute.
  • the field of expertise of the counselor is classified by a tab on the WEB platform as indicated by reference numeral 3B in FIG. 3, and is also posted as an attribute of each counselor as indicated by reference numeral 3C. Thereby, the consultant can browse and select the target counselor from the consulter terminal 3 through the Internet 2.
  • the counselor / consultant registration unit 12 receives a document about the counselor's self-introduction from the counselor terminal 4 and places it on the counselor's profile page as indicated by reference numeral 4A in FIG.
  • FIG. 4 is an example of a screen that is displayed when the specific counselor shown in FIG. 3 is clicked, and the counselor's profile 4B, evaluation 4C, self-introduction 4A, counselor, and the counselor profile.
  • a consultation reservation button 4E is also displayed.
  • the counselor / consultant registration unit 12 accepts the member registration of the counselor to the system service input from the counselor terminal 3 and registers it in the database 18.
  • Member registration information includes a name or nickname, age, gender, telephone number for consultation, and the like.
  • Consultation fees cannot be settled for consultants who are not registered as members, so if you access a consultation reservation, you will be prompted to register as a member, and if you still do not register as a member, you will not accept a consultation reservation.
  • member registration process by the counselor / consultant registration unit 12 may be omitted. It is also possible to sell virtual money to a consultant in advance and settle with the virtual money each time a consultation is received.
  • the consultation possible date and time registration unit 13 writes in the database 18 date and time information that can be consulted by the counselor, which is input from the counselor terminal 4 via the Internet 2 and the input / output unit 11. Or the date and time information that can be consulted in the database 18 is read and posted on the WEB platform.
  • FIG. 5 is a diagram showing an example of a screen displayed when the consultation reservation button 4E shown in FIG. 4 is clicked.
  • the date and time when the counselor can receive consultation is displayed in a matrix table 5A of month and date. This is an example.
  • ⁇ indicates the date and time when consultation is available
  • ⁇ indicates the date and time when consultation is not possible
  • ⁇ indicates the date and time when a consultation reservation has already been made.
  • the reservation control unit 14 writes the reservation information input from the consultant terminal 3 via the Internet 2 and the input / output unit 11 into the database 18 or reads the reservation information registered in the database 18. Or posted on the reservation page shown in FIG. After searching for and selecting a target counselor, the counselor clicks the counseling reservation button 4E shown in FIG. 4 to move to the reservation page shown in FIG. If the desired date / time exists, the reservation control unit 14 accepts the reservation from the consultant terminal 3 by registering it in the database 18 by clicking on the date / time and inputting it. Reflect the display of the consultation reservation completed.
  • FIG. 6 is a part where the consultant writes the consultation summary 6A, feelings before consultation 6B, and questions 6C from the teacher displayed on the reservation page.
  • the pre-consultation feeling 6B item is to select whether the consultant's status is positive (depressed) or negative (depressed). It is what you want to do.
  • This pre-consultation feeling 6B of the counselor is reflected in the counselor's feeling 4F in the counselor profile shown in FIG. Thereby, the characteristic of the content of the consultation with the consultant can be grasped.
  • the two-party call control unit 15 reads the reservation information registered in the database 18, and calls the two-party call system 5 via the input / output unit 11 and the Internet 2 when the relevant date and time comes. Output a command.
  • the two-party call system 5 is a system in which a call is made to each of a consultant and a counselor connected by a general telephone line, and a call between both parties is established, via an Internet communication network and a personal computer. Means to realize live conversation. Also included are those similar to videophones that transmit the other party's image along with the voice.
  • the other party's telephone number is controlled so that it is not notified to the other party, or a telephone number dedicated to calling is set. used.
  • the consultant can convey the contents of the consultation to the consultant with peace of mind, and the consultant can prevent an unexpected telephone call from the consultant.
  • the two-party call control unit 15 also outputs a command to end the call when a predetermined time elapses in establishing the call between the consultant and the counselor. For example, when the consultation time is determined to be 20 minutes, the two-way call system 5 disconnects the call between the two parties even if the call is in progress after 20 minutes have elapsed since the start of the call. This is to avoid excessive consultation fees due to excessive talk.
  • the counselor evaluation unit 16 registers the evaluation information of the counselor input from the counselor terminal 3 via the Internet 2 and the input / output unit 11 after the consultation is completed in the database 18 or the evaluation information registered in the database 18. It is read out and posted as an attribute of the counselor shown in FIGS.
  • the consultant who completed the consultation evaluates the consultant. For example, as indicated by reference numeral 7A in FIG. 7, the consultation is “Good” or “Disappointed”. (Bad) ". Then, if it is “good”, it is determined whether or not it is desired to join the counselor of the counselor, and if it is determined that it is desired to join the cheers, the comments shown in FIG. 8 are entered and evaluated. Exit. In order to promote evaluation, service points of this system may be given.
  • the counselor evaluation unit 16 receives the evaluation information shown in FIG. 7 and FIG. 8, counts the number of consultants who want to join the cheers (the number of cheers), and receives a response rate of “good” after receiving the consultation ( GOOD rate (%)) is calculated, and the number of cheers and the GOOD rate are listed as one of the attributes of the counselor as shown in FIGS.
  • the number of cheers evaluated by the counselor evaluation unit 16 may be linked to the counselor's consultation fee.
  • Figure 9 shows the fees for consultant evaluation (one star, two stars, three stars) (consultant paid and consulting fee received by consultant), cheering conditions, and consultants at each level It is an example of the merit of a consultant who becomes a merit and a cheer.
  • a counselor with 0-5 cheers is ranked as one star
  • a counselor with 6-35 cheers is ranked as 2 stars
  • a counselor with more than 36 cheers is ranked as 3 stars
  • Consultation fee for one-star consultants is X1 yen (of which Y1 is paid to consultants)
  • consultation fee for two-star consultants is X2 yen (of which Y2 is paid to consultants)
  • three-star The consultation fee for the counselor may be X3 yen (of which Y3 yen is paid to the counselor).
  • One-star counselors have the advantage of selecting a counselor of this rank because the consultation fee is low and there is a treasure hunt such as finding excellent counselors.
  • Two-star counselors have the advantage that consultation fees are affordable and have a certain reputation, so there is very little loss.
  • three-star counselors have the advantage that the consultation fee is expensive, but the evaluation and results have been established, so that a result corresponding to the consultation fee can be expected.
  • FIG. 10 is a diagram showing an example of the number limit and the period limit for cheers registration.
  • a consultant can be a cheer of up to three counselors. Therefore, if you are currently registered with the cheers of three counselors and want to register with the cheers of other counselors, you must delete one of the three existing registrations.
  • the maximum number of cheers per counselor is limited to 40. After 41 people, registration as a cheers is suspended and a “waiting cheers” state is entered. Then, when the counselor's registration for cheers is canceled, he / she will be registered as a cheers.
  • the registration as Cheers is reviewed once every 3 months, for example.
  • one year is divided into four periods every three months, and when the cheers become the nth period, the registration as the cheers continues until the (n + 1) period.
  • the consultant consults and evaluates to participate in the cheers, the registration of the cheers is extended until the (n + 2) period.
  • the counselor evaluation unit 16 resets (deletes) the registration of the cheers.
  • ”Point dividend is set as a merit for consultants who become cheers. For example, if a counselor becomes a cheer of a counselor, then the counselor who consulted with the counselor gave a “Good” evaluation after the service ended, and service points were distributed to all current cheers. The This gives you the incentive to select a cheer who is truly a good counselor, in other words, a counselor who is so attractive that other counselors want to be cheers. Will be further improved.
  • Z1 points for Cheers of 1-star consultants, Z2 points for Cheers of 2-star consultants, Z3 points for Cheers of 3-star consultants (Z1 ⁇ Z2 ⁇ Z3), and a difference may be provided in the number of points to be paid out.
  • the settlement unit 17 settles the payment of the consultation fee from the consultant to the present system and the settlement of the consultation fee (reward) to the consultant.
  • the counselor is registered as a member, and when the counseling reservation is registered, the payment procedure is executed by changing the WEB page to the payment page of the credit payment agency.
  • the counselor also registers a payment bank account and the like, and when the consultation reservation is registered, the consultation fee is transferred to the account.
  • the settlement unit 17 reads the rank of the counselor from the database 18 and pays based on the consultation fee. Execute.
  • FIG. 11 is a flowchart showing the entire procedure of the life consultation system 1 of this example, in which attributes of the counselor are registered in step ST1, and member registration of the counselor is executed in step ST2. If there is a consultation reservation from the consultant from the WEB platform displayed on the consultant terminal 3 in step ST3, it is determined whether or not the consultant is a member in step ST4 and registered as a member. Proceed to step ST5. If member registration is not completed, the process proceeds to step ST6, a message indicating that member registration is recommended is displayed, and the process returns to step ST1.
  • step ST5 it is determined whether or not the appointment date and time entered by the counselor coincides with the counselor's consultation possible date and time. Perform registration of. If the reservation date and time input by the counselor does not coincide with the counselor's available date and time in step ST5, a message to that effect is displayed and the process returns to step ST1.
  • step ST8 when the consultation reservation is registered, the payment of the consultation fee from the consultant and the payment of the consultation fee (reward) to the counselor are executed.
  • step ST9 the consultation reservation date / time registered in the database 18 is always searched to determine whether the consultation reservation date / time has arrived.
  • step ST10 a call command is output to the two-party call system 5, and a two-party call between the consultant and the counselor is started.
  • step ST11 it is determined whether or not a preset consultation time (for example, 20 minutes) has elapsed in step ST11.
  • a preset consultation time for example, 20 minutes
  • the process proceeds to step ST12 and the two-party call is terminated.
  • step ST13 the counselor's evaluation is accepted from the consultant terminal 3, and is registered and reflected in the database 18.
  • the life consultation system 1 of this example has the following effects. (1) In the life consultation system 1 of this example, since a telephone is used as a consultation means, there is no geographical restriction. That is, both the counselor and counselor can match anywhere in Japan, for example, a woman in Tokyo can consult with a counselor in Kagoshima.
  • the telephone since the telephone is used, the privacy of the consultant is protected. In other words, since the counselors and counselors can't see each other's faces, it becomes an environment where it is easy to make a confidential consultation like a church's confession room. Further, since the telephone numbers of the counselor and the counselor are not displayed (secret), the opportunity of direct contact between the two can be prevented.
  • the consultant on the WEB platform is not limited to the method or occupation for receiving consultation on one WEB page, but based on the trouble of the consultant on one WEB platform. Since it is classified into three types of fortune-tellers, experts, and experienced people, and can be selected in parallel with each other, the ease of selection of the consultant is improved. Moreover, since only one field of expertise of the counselor is listed, it becomes easy to narrow down when selecting counselors.
  • the consultation fee is set to only 3 ranks, the prepaid system is adopted, and when the consultation time comes, the call is automatically cut off and the consultation time is not extended (additional fee)
  • the consultation fee is extremely clear, and the system can be used with confidence for the consultant.
  • the evaluation of the counselor based on new information can be posted. Furthermore, since the evaluation based on the number of cheers is linked to the consultation fee (reward) of the counselor, the incentive of the counselor is improved and a better consultation can be realized. Also, if you are a cheer, you will receive service points for all current cheers, so when you select a cheer, you will be a truly excellent counselor, in other words, There is an incentive to select counselors who are attractive enough to feel that they want to be cheers. As a result, the reliability of the consultant's evaluation is further improved.

Landscapes

  • Health & Medical Sciences (AREA)
  • Engineering & Computer Science (AREA)
  • Public Health (AREA)
  • Epidemiology (AREA)
  • Biomedical Technology (AREA)
  • Primary Health Care (AREA)
  • Medical Informatics (AREA)
  • General Health & Medical Sciences (AREA)
  • Social Psychology (AREA)
  • Developmental Disabilities (AREA)
  • Hospice & Palliative Care (AREA)
  • Psychology (AREA)
  • Child & Adolescent Psychology (AREA)
  • Psychiatry (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The invention is a life consultation system (1) wherein a consultation provider receives a life consultation by telephone from a consultation user, and responds to same. Said consultation system is configured from: consultation provider registration means (12, 13, 18) that receive, preregister and publish an attribute of the consultation provider, said attribute being published on a web platform; consultation application receiving means (14, 18) that from a terminal (3) of the consultation user, via a telecommunication line network (2), receive a consultation application from the consultation user, said consultation application containing a specification of the consultation provider, and containing a reservation date/time for the consultation; a two-party voice communication control means (15) that at the reservation date/time for the consultation, outputs a voice communication command to a two-party voice communication system (5) and establishes voice communication between the consultation user and the consultation provider; and consultation provider evaluation means (16, 18) that receive an evaluation of the consultation provider, said evaluation having been created by the consultation user, said evaluation being based on the result of the voice communication between the consultation user and the consultation provider, and reflect said evaluation in an evaluation of the consultation provider, said evaluation of the consultation provider being contained in the attribute.

Description

相談システム及び評価システムConsultation system and evaluation system
　本発明は、コンピュータネットワークを用いて人生相談その他の相談に応じるシステム及び相談員その他のサービス提供者のサービスの良否を評価する評価システムに関する。 The present invention relates to a system for responding to life consultations and other consultations using a computer network, and an evaluation system for evaluating the quality of services of consultants and other service providers.
　コンピュータネットワークを介して人生相談に応じるシステムとして、特許文献１に記載したものが知られている。このシステムでは、相談者から受け付けた相談内容文の中からキーワードを自動抽出し、このキーワードから悩みのパターン情報を自動検索し、検索された悩みのパターン情報に対応した質問を相談者に送信する。そして、当該質問に対する回答に基づいて予め用意されているアドバイス文を抽出し、相談者に送信する。また、相談者の回答の結果、用意されたアドバイス文が存在しない場合には、専門家端末に相談内容文を送信し、当該専門家から回答を得るようになっている。これにより、相談の申し込み手続の煩雑さが解消され、また会話が苦手な人でも利用し易いとされている。 The system described in Patent Document 1 is known as a system for responding to life consultations via a computer network. In this system, keywords are automatically extracted from the consultation contents received from the consultant, the trouble pattern information is automatically searched from the keywords, and the question corresponding to the searched trouble pattern information is transmitted to the consultant. . And the advice sentence prepared beforehand based on the answer with respect to the said question is extracted, and it transmits to a consultant. If the prepared advice text does not exist as a result of the consultant's answer, the consultation content text is transmitted to the expert terminal, and the answer is obtained from the expert. This eliminates the complexity of the consultation application procedure, and it is also easy to use even for people who are not good at conversation.
特開２００３－６３１６号公報JP 2003-6316 A
　しかしながら、上記従来の人生相談システムでは、相談内容の入力が簡単だとはいえ、相談に対するアドバイスが定型的なものであり、人生相談に対する回答としては決して満足できるものではない。また、定型的なアドバイスがヒットしない相談内容については専門家からの回答を得るようにしているが、この場合でも相談内容が文章によるものであるため、詳細な悩みまで書ききることがきわめて困難である。したがって、いずれにしても悩みを解消するには効果的なシステムとはいえなかった。 However, in the conventional life consultation system described above, although it is easy to input the contents of the consultation, the advice for the consultation is typical, and the answer to the life consultation is never satisfactory. In addition, we try to get answers from experts about the content of consultations that do not hit standard advice, but even in this case, the content of the consultation is written in text, so it is extremely difficult to write in detail. is there. Therefore, in any case, it was not an effective system for solving the problem.
　本発明は、相談内容の詳細を伝えることができ悩みの解消に効果的で、しかも手続も簡便な相談システム及び信頼性が高い評価を提供できる評価システムを提供する。 DETAILED DESCRIPTION OF THE INVENTION The present invention provides a consultation system that can convey details of consultation contents and is effective in resolving troubles, and has a simple procedure, and an evaluation system that can provide highly reliable evaluation.
　本発明に係る相談システム（１）は、相談員が相談者から、電話により人生相談を受けてこれに回答する相談システムであって、
　前記相談員の属性を受け付け、予め登録するとともにこれをＷＥＢプラットフォームに公表する相談員登録手段（１２，１３，１８）と、
　前記相談者の端末（３）から電気通信網（２）を介して、前記相談員の指名と相談の予約日時とを含む相談者からの相談申込を受け付ける相談申込受付手段（１４，１８）と、
　前記相談予約日時に、二者間通話システム（５）に通話指令を出力して前記相談者と前記相談員との通話を成立させる二者間通話制御手段（１５）と、
　前記相談者と前記相談員との通話結果に基づく、相談者の相談員に対する評価を受け付けて、前記属性に含まれる相談員の評価に反映する相談員評価手段（１６，１８）と、で構成される。 The consultation system (1) according to the present invention is a consultation system in which a counselor receives a life consultation from a consultant by telephone and answers it.
A counselor registration means (12, 13, 18) that accepts the attributes of the counselor, registers them in advance and publishes them on the WEB platform;
Consultation application reception means (14, 18) for receiving a consultation application from a consultant including the nomination of the consultant and the appointment date and time of consultation via the telecommunication network (2) from the terminal (3) of the consultant. ,
Two-party call control means (15) for establishing a call between the counselor and the counselor by outputting a call command to the two-party call system (5) at the consultation reservation date and time;
A counselor evaluation means (16, 18) that receives an evaluation of the counselor based on a result of a call between the counselor and the counselor and reflects the evaluation to the counselor included in the attribute. Is done.
　本発明では、二者間通話システムによる電話を通じて相談者は相談員に相談できるので、相談内容の詳細を会話で伝えることができ、悩みの解消にきわめて効果がある。しかも、相談の予約といった手続もＷＥＢプラットフォームで実行できるので、手続も簡便な人生相談システムを提供することができる。 In the present invention, since the counselor can consult with the counselor through the telephone using the two-party call system, the details of the counseling can be conveyed in a conversation, which is extremely effective in solving the trouble. Moreover, since procedures such as appointments for consultation can be executed on the WEB platform, a simple life consultation system can be provided.
本発明に係る相談システムの概要を説明するためのブロック図である。It is a block diagram for demonstrating the outline | summary of the consultation system which concerns on this invention. 本発明の一実施の形態に係る人生相談システムを適用したシステム全体を示すブロック図である。It is a block diagram which shows the whole system to which the life consultation system which concerns on one embodiment of this invention is applied. 図２の人生相談システムのＷＥＢプラットフォームの表示画面を示す図である。It is a figure which shows the display screen of the WEB platform of the life consultation system of FIG. 図３のＷＥＢプラットフォームから１人の相談員を選択した場合の相談員ページの表示画面を示す図である。It is a figure which shows the display screen of the counselor page at the time of selecting one counselor from the WEB platform of FIG. 図３のＷＥＢプラットフォームから１人の相談員を選択した場合の予約可能日時のページの表示画面を示す図である。It is a figure which shows the display screen of the page of the reservation possible date and time at the time of selecting one counselor from the WEB platform of FIG. 図３のＷＥＢプラットフォームから１人の相談員を選択して予約する場合の相談概要のページの表示画面を示す図である。It is a figure which shows the display screen of the page of the consultation summary when selecting one counselor from the WEB platform of FIG. 3 and making a reservation. 図２の人生相談システムによる相談を行った後に当該相談員の評価を行うための手順と表示画面を示す図（その１）である。FIG. 3 is a diagram (part 1) illustrating a procedure and a display screen for performing evaluation of the counselor after performing the consultation by the life consultation system of FIG. 2; 図２の人生相談システムによる相談を行った後に当該相談員の評価を行うための手順と表示画面を示す図（その２）である。FIG. 3 is a diagram (part 2) illustrating a procedure and a display screen for performing evaluation of the counselor after performing the consultation by the life consultation system of FIG. 2; 図２の人生相談システムの相談員の評価結果と相談料等とのリンクの一例を示す図である。It is a figure which shows an example of the link with the evaluation result of the counselor of the life consultation system of FIG. 2, a consultation fee, etc. 図２の人生相談システムの相談員の評価の制限の一例を示す図である。It is a figure which shows an example of the restriction | limiting of evaluation of the counselor of the life consultation system of FIG. 図２の人生相談システムの主たる制御内容を示すフローチャートである。It is a flowchart which shows the main control content of the life consultation system of FIG.
　以下に説明するシステムは、本発明に係る相談システムを実施するための一例であって、図１の概要図に示すように、相談者と相談員とを二者間通話システムによって接続し、電話による生の会話（対話）を通じて相談者の相談を相談員が聞き、相談員がこれに回答するシステムである。なお、相談者とは他人に自分の相談内容を相談しようとする人をいうものとする。また、相談員とは他人の相談内容を聞いてアドバイスする人をいい、占い師、体験者、カウンセラー・コーチ・公的資格者などの専門家を含むものとする。また、人生相談その他の相談内容には、恋愛・結婚、仕事、子供・家族、離婚・シングルマザー、お金・ローン・保険・家相などに関する事項を含むものとする。 The system described below is an example for carrying out the consultation system according to the present invention. As shown in the schematic diagram of FIG. 1, a consultant and a counselor are connected by a two-party call system, and a telephone is connected. This is a system in which a counselor listens to the counselor's consultation through a live conversation (dialogue) by the counselor and the counselor answers it. A consultant is a person who wants to consult other people about his / her consultation content. The counselor is a person who advises by consulting the contents of other people's consultations, and includes experts such as fortune tellers, experienced persons, counselors, coaches and official qualified persons. Life consultation and other consultation contents include matters related to love / marriage, work, children / family, divorce / single mother, money / loan / insurance / family minister.
　そのために、本例の人生相談システム（メインサーバ）１は、相談者の端末３と相談員の端末４とのそれぞれにインターネットを介してＷＥＢプラットフォームを提供し、当該ＷＥＢプラットフォームを介して相談者からの相談予約を受け付けるとともに当該予約を相談員に連絡する。なお、相談員の属性は予め本例の人生相談システム１に登録されている。そして、予約日時になったら二者間通話システム５を制御して、相談者と相談員とを電話でつなぎ二者間通話を実行する。また、相談料の支払についても本例の人生相談システム１を介して実行する。ちなみに以下に説明する人生相談システムは、相談者を女性に限定した電話相談ＷＥＢプラットフォームを例に挙げて本発明を説明するが、本発明に係る相談システムはこれに限定されることはない。 For this purpose, the life consultation system (main server) 1 of this example provides a WEB platform to each of the consultant's terminal 3 and the consultant's terminal 4 via the Internet, and from the consultant via the WEB platform. Receive a reservation and contact the counselor about the reservation. The attributes of the counselor are registered in advance in the life consultation system 1 of this example. Then, when the reservation date and time comes, the two-party call system 5 is controlled to connect the consultant and the counselor by telephone and execute the two-party call. The payment of the consultation fee is also executed through the life consultation system 1 of this example. Incidentally, the life consultation system described below will explain the present invention by taking a telephone consultation WEB platform in which consultants are limited to women as an example, but the consultation system according to the present invention is not limited to this.
　本例の人生相談システム１は、具体的には、図２に示すように入出力部１１，相談員・相談者登録部１２，相談受付可能日時登録部１３，予約制御部１４，二者間通話制御部１５，相談員評価部１６，決済部１７及びデータベース１８を備える。これらは、メインサーバとして、ＣＰＵやＭＰＵなどで構成される演算装置と、ＲＯＭやＲＡＭで構成される記憶装置とを設けることで実現することができる。 Specifically, the life consultation system 1 of this example is, as shown in FIG. 2, an input / output unit 11, a counselor / consultant registration unit 12, a consultation acceptable date and time registration unit 13, a reservation control unit 14, and a bipartite A call control unit 15, a counselor evaluation unit 16, a settlement unit 17 and a database 18 are provided. These can be realized by providing, as a main server, an arithmetic device composed of a CPU, an MPU, and the like, and a storage device composed of a ROM and a RAM.
　相談員・相談者登録部１２は、相談員端末４からインターネット２及び入出力部１１を介して入力される相談員の属性情報をデータベース１８に書き込んだり、データベース１８に登録された相談員の属性情報を読み出してＷＥＢプラットフォームへ掲載したりする。なお、相談員の属性情報のデータベース１８への登録は、相談員端末４及びインターネット２を介するほか、人生相談システム１側で手動入力することもできる。 The counselor / consultant registration unit 12 writes the attribute information of the counselor input from the counselor terminal 4 via the Internet 2 and the input / output unit 11 into the database 18 or attributes of the counselor registered in the database 18. Information is read and posted on the WEB platform. In addition, the registration of the attribute information of the counselor to the database 18 can be manually input on the life counseling system 1 side as well as through the counselor terminal 4 and the Internet 2.
　相談員を登録するにあたり、その属性として、氏名やニックネームのほか、相談員の種類や条件を設定してもよい。たとえば、相談員の種類を、占い師、専門家および体験者の３種類に限定し、占い師として登録する場合は実務経験年数を登録条件とし、専門家として登録する場合は公的資格の場合はその資格、公的資格がない場合は実務経験年数を登録条件としてもよい。なお、体験者とは、上述した恋愛・結婚、仕事、子供・家族、離婚・シングルマザー、お金・ローン・保険・家相などに関する各種相談内容に対して、自分の体験をもとに相談者を応援し元気づけられる人をいう。 When registering a counselor, the type and conditions of the counselor may be set as an attribute in addition to the name and nickname. For example, the type of counselor is limited to three types: fortune teller, expert, and experienced person. When registering as a fortune teller, the number of years of work experience is a registration condition, and when registering as an expert, If there is no qualification or official qualification, the years of practical experience may be used as a registration condition. In addition, the experience person refers to the consultant based on his / her own experience with the various consultation contents related to love / marriage, work, children / family, divorce / single mother, money / loan / insurance / family affairs, etc. Someone who can cheer and cheer up.
　図３は、本例のＷＥＢプラットフォームの表示画面の一例を示す図であり、相談員の種類は、同図に符号３Ａで示すように、ＷＥＢプラットフォーム上にて並列に分類して掲載される。これにより相談者は、相談者端末３からインターネット２を介して閲覧し、目的とする相談員を並列的に検索・選定することができる。本例では、一つのＷＥＢが相談を受ける手法や相談員の職業といった分類ではなく、一つのＷＥＢプラットフォームに占い師、専門家及び体験者という３種類を並列的に分類しているので、当該ＷＥＢプラットフォームを閲覧するだけで相談者の困っていることをベースにして相談員を選定することができる。 FIG. 3 is a diagram showing an example of the display screen of the WEB platform of this example, and the types of counselors are classified and posted on the WEB platform as indicated by reference numeral 3A. As a result, the consultant can browse from the consultant terminal 3 via the Internet 2 and search and select the target consultant in parallel. In this example, one web is not classified as a method of consulting or the occupation of a counselor, but three types of fortune teller, expert and experience are classified in parallel in one WEB platform. You can select a counselor based on what the counselor is in trouble just by browsing.
　また、相談員を登録するにあたりその属性の一つとして当該相談員の得意分野を登録してもよい。本例では、相談内容を（１）恋愛・結婚、（２）仕事、（３）子供・家族、（４）離婚・シングルマザー、（５）その他（お金・ローン・保険・家相など）の５つのテーマに限定し、これに応じて相談者は、当該５つのテーマから自分の得意分野を１つ選択し（複数選択してもよい）、自分の属性として登録する。 In addition, when registering a counselor, one of the attributes of the counselor may be registered. In this example, the content of the consultation is (1) love / marriage, (2) work, (3) children / family, (4) divorce / single mother, (5) other (money / loan / insurance / family, etc.) In response to this, the consultant selects one of his / her specialty fields from the five themes (a plurality may be selected) and registers it as his / her attribute.
　ここで、（１）恋愛・結婚とは、片思い、恋愛、秘密の恋、結婚、結納、国際結婚などに関する相談が得意な場合、（２）仕事とは、就職、転職、適職、上司・部下、リーダシップ、職場の人間関係などに関する相談が得意な場合、（３）子供・家族とは、育児、学校、姑・舅・小姑、夫、近所づきあいなどに関する相談が得意な場合、（４）離婚・シングルマザーとは、離婚、バツイチの恋愛、シングルマザーの子育てなどに関する相談が得意な場合、（５）その他とは、お金・ローン・保険・家相などに関する相談が得意な場合をいうものとする。 Where (1) love / marriage is good at counseling, love, secret love, marriage, nostalgia, international marriage, etc. (2) job is employment, job change, suitable job, boss / subordinate If you are good at counseling about leadership, workplace relations, etc. (3) If you are good at counseling about childcare, school, nephew / 舅 / kominato, husband, neighborship, etc. (4) Divorce / single mother is good at consulting about divorce, love of a child, parenting of a single mother, etc. (5) Others are good at consulting about money, loans, insurance, family affairs, etc. To do.
　この相談員の得意分野は、図３の符号３Ｂで示すようにＷＥＢプラットフォーム上のタブにて分類されるとともに、符号３Ｃで示すように各相談員の属性としても掲載される。これにより相談者は、相談者端末３からインターネット２を介して閲覧し、目的とする相談員を検索・選定することができる。 The field of expertise of the counselor is classified by a tab on the WEB platform as indicated by reference numeral 3B in FIG. 3, and is also posted as an attribute of each counselor as indicated by reference numeral 3C. Thereby, the consultant can browse and select the target counselor from the consulter terminal 3 through the Internet 2.
　相談員・相談者登録部１２は、相談員の自己紹介に関する文書を相談員端末４から受け付け、図４に符号４Ａにて示すように相談員のプロフィールページに掲載する。図４は、図３に示す特定の相談員をクリックしたときに表示される画面の一例であり、相談員のプロフィールと題して、相談員の得意分野４Ｂ、評価４Ｃ、自己紹介４Ａ、相談者からの声（文書）４Ｄのほか、相談予約ボタン４Ｅも表示される。 The counselor / consultant registration unit 12 receives a document about the counselor's self-introduction from the counselor terminal 4 and places it on the counselor's profile page as indicated by reference numeral 4A in FIG. FIG. 4 is an example of a screen that is displayed when the specific counselor shown in FIG. 3 is clicked, and the counselor's profile 4B, evaluation 4C, self-introduction 4A, counselor, and the counselor profile. In addition to the voice (document) 4D, a consultation reservation button 4E is also displayed.
　また、相談員・相談者登録部１２は、相談者端末３から入力される当該相談者の本システムサービスへの会員登録を受け付け、データベース１８に登録する。会員登録情報は、氏名又はニックネーム、年齢、性別、相談時にかける電話番号等である。会員登録がされていない相談者に対しては相談料の決済ができないため、相談予約にアクセスした場合は会員登録を促し、それでも会員登録しない場合は相談予約を受け付けない。なお、無料相談等のように会員登録が不要な場合は、相談員・相談者登録部１２による会員登録処理を省略してもよい。また、相談者に予め仮想貨幣を販売し、相談を受ける度に当該仮想貨幣で決済することもできる。 Further, the counselor / consultant registration unit 12 accepts the member registration of the counselor to the system service input from the counselor terminal 3 and registers it in the database 18. Member registration information includes a name or nickname, age, gender, telephone number for consultation, and the like. Consultation fees cannot be settled for consultants who are not registered as members, so if you access a consultation reservation, you will be prompted to register as a member, and if you still do not register as a member, you will not accept a consultation reservation. When member registration is not required, such as free consultation, the member registration process by the counselor / consultant registration unit 12 may be omitted. It is also possible to sell virtual money to a consultant in advance and settle with the virtual money each time a consultation is received.
　図２に戻り、相談受け可能日時登録部１３は、相談員端末４からインターネット２及び入出力部１１を介して入力される、当該相談員が相談を受けることができる日時情報をデータベース１８に書き込んだり、データベース１８に登録された相談を受けることができる日時情報を読み出してＷＥＢプラットフォームへ掲載したりする。図５は、図４に示す相談予約ボタン４Ｅをクリックした場合に表示される画面の一例を示す図であり、相談員が相談を受けることができる日時を月日と時間とのマトリックス表５Ａに掲載した一例である。表中、○は相談を受けることができる日時を示し、－は相談を受けることができない日時を示し、×は既に相談予約が入っている日時をそれぞれ示す。 Returning to FIG. 2, the consultation possible date and time registration unit 13 writes in the database 18 date and time information that can be consulted by the counselor, which is input from the counselor terminal 4 via the Internet 2 and the input / output unit 11. Or the date and time information that can be consulted in the database 18 is read and posted on the WEB platform. FIG. 5 is a diagram showing an example of a screen displayed when the consultation reservation button 4E shown in FIG. 4 is clicked. The date and time when the counselor can receive consultation is displayed in a matrix table 5A of month and date. This is an example. In the table, ○ indicates the date and time when consultation is available, − indicates the date and time when consultation is not possible, and × indicates the date and time when a consultation reservation has already been made.
　図２に戻り、予約制御部１４は、相談者端末３からインターネット２及び入出力部１１を介して入力される予約情報をデータベース１８に書き込んだり、データベース１８に登録された予約情報を読み出して、図５に示す予約ページへ掲載したりする。相談者は、目的とする相談員を検索・選定したら、図４の相談予約ボタン４Ｅをクリックして図５に示す予約ページへ移動し、当該相談員の予約可能日時を確認する。そして、希望する日時が存在する場合はその日時をクリックして入力することで、予約制御部１４は相談者端末３からの予約を受け付け、データベース１８へ登録するとともに、当該予約ページの該当日時に相談予約済みの表示×を反映する。 Returning to FIG. 2, the reservation control unit 14 writes the reservation information input from the consultant terminal 3 via the Internet 2 and the input / output unit 11 into the database 18 or reads the reservation information registered in the database 18. Or posted on the reservation page shown in FIG. After searching for and selecting a target counselor, the counselor clicks the counseling reservation button 4E shown in FIG. 4 to move to the reservation page shown in FIG. If the desired date / time exists, the reservation control unit 14 accepts the reservation from the consultant terminal 3 by registering it in the database 18 by clicking on the date / time and inputting it. Reflect the display of the consultation reservation completed.
　なお、図６は予約ページに表示される相談概要６Ａ、相談前の気持ち６Ｂ、先生からの質問事項６Ｃを相談者が書き込む部分である。相談予約をする際に、予め相談の概要等々を相談員に文書にて伝えておくことで、実際の相談時に効率的な相談を実現することができる。ここで相談前の気持ち６Ｂの項目は、相談者の状態が、ポジティブ（躁状態）かネガティブ（鬱状態）なのかを選択するとともに、相談内容が何かを決断したいのか、もやもやした気持ちを解消したいのかを選択するものである。この相談者の相談前の気持ち６Ｂは、図４に示す相談員のプロフィールの相談者のキモチ４Ｆに反映される。これにより、その相談者への相談内容の特性を把握することができる。 Note that FIG. 6 is a part where the consultant writes the consultation summary 6A, feelings before consultation 6B, and questions 6C from the teacher displayed on the reservation page. When making a consultation reservation, it is possible to realize an efficient consultation at the time of actual consultation by informing the counselor of the outline of the consultation in advance in writing. Here, the pre-consultation feeling 6B item is to select whether the consultant's status is positive (depressed) or negative (depressed). It is what you want to do. This pre-consultation feeling 6B of the counselor is reflected in the counselor's feeling 4F in the counselor profile shown in FIG. Thereby, the characteristic of the content of the consultation with the consultant can be grasped.
　図２に戻り、二者間通話制御部１５は、データベース１８に登録された予約情報を読み出し、該当する日時になったら、入出力部１１及びインターネット２を介して二者間通話システム５に通話指令を出力する。ここで、二者間通話システム５とは、一般電話回線で接続された相談者と相談員とのそれぞれに電話をかけ、両者の通話を成立させるシステムであり、インターネット通信網及びパーソナルコンピュータを介して生の会話（対話）を実現する手段を含む。また音声とともに相手の画像を送信するテレビ電話に類するものも含まれる。特に本例の二者間通話システム５では、相談者と相談員とを電話で接続する場合に、互いの電話番号が相手方に非通知となるように制御されるか或いは発信専用の電話番号が使用される。これにより、相談者及び相談員双方のプライバシーが保護され、相談者は安心して相談員に相談内容を伝えることができ、相談員は相談者から予期せぬ電話が係るのを防止できる。 Returning to FIG. 2, the two-party call control unit 15 reads the reservation information registered in the database 18, and calls the two-party call system 5 via the input / output unit 11 and the Internet 2 when the relevant date and time comes. Output a command. Here, the two-party call system 5 is a system in which a call is made to each of a consultant and a counselor connected by a general telephone line, and a call between both parties is established, via an Internet communication network and a personal computer. Means to realize live conversation. Also included are those similar to videophones that transmit the other party's image along with the voice. In particular, in the two-party call system 5 of this example, when a consultant and a counselor are connected by telephone, the other party's telephone number is controlled so that it is not notified to the other party, or a telephone number dedicated to calling is set. used. As a result, the privacy of both the consultant and the consultant is protected, the consultant can convey the contents of the consultation to the consultant with peace of mind, and the consultant can prevent an unexpected telephone call from the consultant.
　二者間通話制御部１５は、相談者と相談員との通話を成立させるにあたり、予め決められた時間が経過したら通話を終了する指令も出力する。たとえば、相談時間が２０分と決められている場合は、通話開始から２０分が経過したらたとえ通話途中であっても二者間通話システム５は両者間の通話を切断する。つい話し過ぎて高額な相談料にならないようにするためである。 The two-party call control unit 15 also outputs a command to end the call when a predetermined time elapses in establishing the call between the consultant and the counselor. For example, when the consultation time is determined to be 20 minutes, the two-way call system 5 disconnects the call between the two parties even if the call is in progress after 20 minutes have elapsed since the start of the call. This is to avoid excessive consultation fees due to excessive talk.
　相談員評価部１６は、相談終了後に相談者端末３からインターネット２及び入出力部１１を介して入力される相談員の評価情報をデータベース１８に登録したり、データベース１８に登録された評価情報を読み出して、図３，４に示す相談員の属性として掲載したりする。本例の評価は、相談を終了した相談者がその相談員を評価するものであって、たとえば図７に符号７Ａで示すように、その相談を受けて「よかった（Ｇｏｏｄ）」か「ガッカリした（Ｂａｄ）」か、を評価する。そして、「よかった」場合には、次にその相談員のチアーズ（支持者）に加わりたいか否かを判断し、チアーズに加わりたいと判断した場合には図８に示すコメントを記入して評価を終了する。評価を促進するために本システムのサービスポイントなどを付与してもよい。 The counselor evaluation unit 16 registers the evaluation information of the counselor input from the counselor terminal 3 via the Internet 2 and the input / output unit 11 after the consultation is completed in the database 18 or the evaluation information registered in the database 18. It is read out and posted as an attribute of the counselor shown in FIGS. In this example, the consultant who completed the consultation evaluates the consultant. For example, as indicated by reference numeral 7A in FIG. 7, the consultation is “Good” or “Disappointed”. (Bad) ". Then, if it is “good”, it is determined whether or not it is desired to join the counselor of the counselor, and if it is determined that it is desired to join the cheers, the comments shown in FIG. 8 are entered and evaluated. Exit. In order to promote evaluation, service points of this system may be given.
　チアーズに加わりたいと判断した場合のコメントは、図８に示すように相談員のコミュニケーションスタイル８Ａ、相談内容８Ｂ、良かった点及び改善点８Ｃ、お勧めできる人８Ｄに関するものである。 Comments when he / she decides to join Cheers are related to the counselor's communication style 8A, consultation content 8B, good points and improvement points 8C, and recommended person 8D as shown in FIG.
　相談員評価部１６は、図７及び図８に示す評価情報を受け付け、チアーズに加わりたいとした相談者の人数（チアーズ数）をカウントするとともに、相談を受けて「よかった」との回答率（ＧＯＯＤ率（％））を算出し、その相談員の属性の一つとして図３，４に示すようにチアーズ数とＧＯＯＤ率を掲載する。 The counselor evaluation unit 16 receives the evaluation information shown in FIG. 7 and FIG. 8, counts the number of consultants who want to join the cheers (the number of cheers), and receives a response rate of “good” after receiving the consultation ( GOOD rate (%)) is calculated, and the number of cheers and the GOOD rate are listed as one of the attributes of the counselor as shown in FIGS.
　相談員評価部１６により評価されたチアーズ数は、相談員の相談料とリンクさせてもよい。図９は相談員の評価（一つ星，二つ星，三つ星）に対する料金（相談者が支払相談料と相談員が受け取る相談料）、チアーズ数の条件、各レベルの相談員を選定するメリット、チアーズになる相談者のメリットの一例である。たとえば、チアーズ数が０～５名の相談員を一つ星、チアーズ数が６～３５名の相談員を二つ星、チアーズ数が３６名以上の相談員を三つ星とランク付けし、一つ星の相談員の相談料をＸ１円（このうち相談員へＹ１円支払う）、二つ星の相談員の相談料をＸ２円（このうち相談員へＹ２円支払う）、三つ星の相談員の相談料をＸ３円（このうち相談員へＹ３円支払う）のようにしてもよい。なお、Ｘ１＜Ｘ２＜Ｘ３，Ｙ１＜Ｙ２＜Ｙ３，Ｙ１＜Ｘ１，Ｙ２＜Ｘ２，Ｙ３＜Ｘ３である。 The number of cheers evaluated by the counselor evaluation unit 16 may be linked to the counselor's consultation fee. Figure 9 shows the fees for consultant evaluation (one star, two stars, three stars) (consultant paid and consulting fee received by consultant), cheering conditions, and consultants at each level It is an example of the merit of a consultant who becomes a merit and a cheer. For example, a counselor with 0-5 cheers is ranked as one star, a counselor with 6-35 cheers is ranked as 2 stars, a counselor with more than 36 cheers is ranked as 3 stars, Consultation fee for one-star consultants is X1 yen (of which Y1 is paid to consultants), consultation fee for two-star consultants is X2 yen (of which Y2 is paid to consultants), three-star The consultation fee for the counselor may be X3 yen (of which Y3 yen is paid to the counselor). X1 <X2 <X3, Y1 <Y2 <Y3, Y1 <X1, Y2 <X2, Y3 <X3.
　一つ星の相談員は、相談料が廉価であり、優れた相談員を見つけるといった宝探し的な面白さがあることがこのランクの相談員を選定するメリットといえる。また、二つ星の相談員は、相談料が手頃であり、一定の評価を得ているのでハズレが極めて少ないといったメリットがある。これに対して三つ星の相談員は、相談料は高価であるが、評価と実績が確立しているので相談料に見合った結果が期待できるといったメリットがある。 一 つ One-star counselors have the advantage of selecting a counselor of this rank because the consultation fee is low and there is a treasure hunt such as finding excellent counselors. Two-star counselors have the advantage that consultation fees are affordable and have a certain reputation, so there is very little loss. In contrast, three-star counselors have the advantage that the consultation fee is expensive, but the evaluation and results have been established, so that a result corresponding to the consultation fee can be expected.
　また、図９の「チアーズになる相談者のメリット」の欄に示すように、一つ星の相談員のチアーズになることで、本システムのサービスポイントが配当されたり、当該相談員が二つ星又は三つ星に昇格しても次回は一つ星時代の相談料で相談できたり、相談予約の優待を受けることができたりする。同様に、二つ星の相談員のチアーズになることで、本システムのサービスポイントが配当されたり、当該相談員が三つ星に昇格しても次回は二つ星時代の相談料で相談できたり、相談予約の優待を受けることができたりする。また、三つ星の相談員のチアーズになることで、本システムのサービスポイントが配当されたり、相談予約の優待を受けることができたりする。 In addition, as shown in the column of “Merit of a consultant who becomes a cheers” in FIG. 9, by becoming a cheer of a one-star consultant, the service points of this system are distributed, Even if you are promoted to a star or three-star, you can still consult with a one-star era consultation fee, or you can get a preferential consultation reservation. Similarly, by becoming a two-star consultant cheer, even if the service points of this system are distributed or the consultant is promoted to three stars, the next time you can consult with a two-star age consulting fee. Or you can get special treatment for consultation reservations. Also, by becoming a three-star counselor cheer, the service points of this system can be distributed, and you can receive preferential treatment for consultation reservations.
　相談員評価部１６には、チアーズとして登録する際に以下の制限が設定されている。図１０はチアーズ登録の人数制限と期間制限の一例を示す図であり、同図左に示すように、まず、相談者は最大３名の相談員のチアーズになることができる。したがって、現在３名の相談員のチアーズに登録している場合に新たに他の相談員のチアーズに登録したい場合は、既存登録３名のうちから１名の登録を抹消する必要がある。チアーズになれる数を制限することで、むやみやたらにチアーズになったり、いわゆるさくらによる不正行為が防止され、相談員に対する評価の信頼性を高めることができる。また、相談員１人当たりのチアーズ数は最大４０名に制限されている。４１名以降は、チアーズとしての登録が保留され「チアーズ待ち」の状態となる。そして、その相談員のチアーズの登録が抹消されたときにチアーズとして登録を受けることになる。 The following restrictions are set in the counselor evaluation unit 16 when registering as a cheers. FIG. 10 is a diagram showing an example of the number limit and the period limit for cheers registration. As shown in the left side of the figure, first, a consultant can be a cheer of up to three counselors. Therefore, if you are currently registered with the cheers of three counselors and want to register with the cheers of other counselors, you must delete one of the three existing registrations. By restricting the number of cheers, the cheering or cheating by so-called cherry can be prevented, and the reliability of evaluation for the counselor can be improved. The maximum number of cheers per counselor is limited to 40. After 41 people, registration as a cheers is suspended and a “waiting cheers” state is entered. Then, when the counselor's registration for cheers is canceled, he / she will be registered as a cheers.
　チアーズとしての登録は、たとえば３カ月に１回見直しが行われる。本例では、図１０右に示すように、１年を３か月毎の４期に分け、第ｎ期にチアーズになると第（ｎ＋１）期までチアーズとしての登録が存続する。ただし、第（ｎ＋１）期の期間中にその相談員の相談を受けてチアーズに参加する旨の評価を行った場合は第（ｎ＋２）期までチアーズの登録が延長される。また、第ｎ期において相談員のチアーズ数が４０名を超えていてチアーズ待ちの状態になった場合も、第（ｎ＋１）期までチアーズとしての登録が存続する。チアーズとしての登録期間が満了すると、相談員評価部１６はそのチアーズの登録をリセット（抹消）する。 The registration as Cheers is reviewed once every 3 months, for example. In this example, as shown in the right of FIG. 10, one year is divided into four periods every three months, and when the cheers become the nth period, the registration as the cheers continues until the (n + 1) period. However, during the period of the (n + 1) period, if the consultant consults and evaluates to participate in the cheers, the registration of the cheers is extended until the (n + 2) period. In addition, if the number of consultants cheering exceeds 40 in the nth period and the team is waiting for cheers, registration as a cheers continues until the (n + 1) th period. When the registration period of the cheers expires, the counselor evaluation unit 16 resets (deletes) the registration of the cheers.
　チアーズになる相談者のメリットとしてポイントの配当が設定されている。たとえば、ある相談者がある相談員のチアーズになった場合に、その後にその相談員に、相談した相談者がサービスの終了後に「Ｇｏｏｄ」評価をすると、現在のチアーズ全員にサービスポイントが配当される。これにより、チアーズを選定する際に、真に優れた相談員、換言すれば他の相談者もチアーズになりたいと感じるくらい魅力ある相談員を選定するインセンティブが生じるので、相談員の評価の信頼性がさらに向上することになる。このポイント配当の際に、一つ星の相談員のチアーズにはＺ１ポイント、二つ星の相談員のチアーズにはＺ２ポイント、三つ星の相談員のチアーズにはＺ３ポイント（Ｚ１＜Ｚ２＜Ｚ３）とし、配当されるポイント数に差を設けてもよい。 ”Point dividend is set as a merit for consultants who become cheers. For example, if a counselor becomes a cheer of a counselor, then the counselor who consulted with the counselor gave a “Good” evaluation after the service ended, and service points were distributed to all current cheers. The This gives you the incentive to select a cheer who is truly a good counselor, in other words, a counselor who is so attractive that other counselors want to be cheers. Will be further improved. When paying the points, Z1 points for Cheers of 1-star consultants, Z2 points for Cheers of 2-star consultants, Z3 points for Cheers of 3-star consultants (Z1 <Z2 < Z3), and a difference may be provided in the number of points to be paid out.
　図２に戻り、決済部１７は、相談者から本システムへの相談料の支払を決済するとともに、相談員への相談料（報酬）の支払を決済する。相談者は会員登録されており、相談予約が登録された段階でＷＥＢページをクレジット支払代行会社の支払ページに遷移させるなどして支払い手続きを実行する。また、相談員も登録する際に支払銀行口座等を登録しておき、相談予約が登録された段階でその口座に相談料を振り込む。このとき、相談員の相談料（報酬）は、一つ星～三つ星というランクによって設定されているので、決済部１７はデータベース１８から相談員のランクを読み出し、その相談料に基づいて支払を実行する。 Returning to FIG. 2, the settlement unit 17 settles the payment of the consultation fee from the consultant to the present system and the settlement of the consultation fee (reward) to the consultant. The counselor is registered as a member, and when the counseling reservation is registered, the payment procedure is executed by changing the WEB page to the payment page of the credit payment agency. The counselor also registers a payment bank account and the like, and when the consultation reservation is registered, the consultation fee is transferred to the account. At this time, since the consultation fee (reward) of the counselor is set according to the rank of one star to three stars, the settlement unit 17 reads the rank of the counselor from the database 18 and pays based on the consultation fee. Execute.
　図１１は、本例の人生相談システム１の全体の手順を示すフローチャートであり、ステップＳＴ１にて相談員の属性等を登録し、ステップＳＴ２にて相談者の会員登録を実行する。そして、ステップＳＴ３にて、相談者端末３に表示されたＷＥＢプラットフォームから相談者からの相談予約があると、ステップＳＴ４にて相談者が会員か否かを判断し、会員登録がされているとステップＳＴ５へ進む。会員登録がされていない場合はステップＳＴ６へ進み、会員登録を推奨する旨の表示を行いステップＳＴ１へ戻る。 FIG. 11 is a flowchart showing the entire procedure of the life consultation system 1 of this example, in which attributes of the counselor are registered in step ST1, and member registration of the counselor is executed in step ST2. If there is a consultation reservation from the consultant from the WEB platform displayed on the consultant terminal 3 in step ST3, it is determined whether or not the consultant is a member in step ST4 and registered as a member. Proceed to step ST5. If member registration is not completed, the process proceeds to step ST6, a message indicating that member registration is recommended is displayed, and the process returns to step ST1.
　ステップＳＴ５では、相談者が入力した予約日時が、相談員の相談可能日時と一致しているか否かを判断し、一致している場合は相談予約が有効なものとしてステップＳＴ７へ進んで相談予約の登録を実行する。ステップＳＴ５において相談者が入力した予約日時が相談員の相談可能日時と一致していない場合は、その旨の表示を行った上でステップＳＴ１へ戻る。 In step ST5, it is determined whether or not the appointment date and time entered by the counselor coincides with the counselor's consultation possible date and time. Perform registration of. If the reservation date and time input by the counselor does not coincide with the counselor's available date and time in step ST5, a message to that effect is displayed and the process returns to step ST1.
　ステップＳＴ８では、相談予約が登録された段階で相談者からの相談料の支払決済と、相談員に対する相談料（報酬）の支払決済を実行する。ステップＳＴ９では、データベース１８に登録された相談予約日時を常にサーチし、相談予約日時が到来したか否かを判断する。相談予約日時が到来したらステップＳＴ１０へ進み、二者間通話システム５へ通話指令を出力し、その相談者と相談員との二者間通話を開始する。 In step ST8, when the consultation reservation is registered, the payment of the consultation fee from the consultant and the payment of the consultation fee (reward) to the counselor are executed. In step ST9, the consultation reservation date / time registered in the database 18 is always searched to determine whether the consultation reservation date / time has arrived. When the consultation reservation date and time arrives, the process proceeds to step ST10, where a call command is output to the two-party call system 5, and a two-party call between the consultant and the counselor is started.
　そして、ステップＳＴ１１にて予め設定された相談時間（たとえば２０分）が経過したか否かを判断し、相談時間が経過したときにステップＳＴ１２へ進んで二者間通話を終了する。ステップＳＴ１３では、相談者端末３から相談員の評価を受け付け、データベース１８に登録・反映する。 Then, it is determined whether or not a preset consultation time (for example, 20 minutes) has elapsed in step ST11. When the consultation time has elapsed, the process proceeds to step ST12 and the two-party call is terminated. In step ST13, the counselor's evaluation is accepted from the consultant terminal 3, and is registered and reflected in the database 18.
　以上のとおり、本例の人生相談システム１は以下の効果を奏する。
　（１）本例の人生相談システム１では、相談手段として電話を利用しているので、地理的な制約がない。すなわち、相談者と相談員のいずれも、日本国内であればどこに住んでいてもマッチングが可能であり、たとえば東京の女性が鹿児島の相談員に相談することができる。 As described above, the life consultation system 1 of this example has the following effects.
(1) In the life consultation system 1 of this example, since a telephone is used as a consultation means, there is no geographical restriction. That is, both the counselor and counselor can match anywhere in Japan, for example, a woman in Tokyo can consult with a counselor in Kagoshima.
　また、電話を利用しているので、相談者のプライバシーが保護される。すなわち、相談者と相談員の互いの顔が見えないので、教会の懺悔室の如く、秘密にしたい相談がしやすい環境となる。また、相談者と相談員との通話において互いの電話番号を非表示（秘密）にしているので、両者が直接接触する機会を防止することができる。 Also, since the telephone is used, the privacy of the consultant is protected. In other words, since the counselors and counselors can't see each other's faces, it becomes an environment where it is easy to make a confidential consultation like a church's confession room. Further, since the telephone numbers of the counselor and the counselor are not displayed (secret), the opportunity of direct contact between the two can be prevented.
　また、電話を利用しているので、ＷＥＢプラットフォーム上での予約と連携し、自動で架電できるシステムあり、また相談料の決済（課金）に関する予算実績管理もデジタル的に実行できるので、管理が容易となる。 In addition, because it uses a telephone, there is a system that can automatically make a call in conjunction with a reservation on the WEB platform, and budget performance management related to settlement (billing) of consultation fees can be performed digitally, so management is possible. It becomes easy.
　（２）本例の人生相談システム１では、相談員の相談可能日時を予めＷＥＢプラットフォームに掲載し、相談者からの相談予約を当該ＷＥＢプラットフォーム上で受け付けるので、相談者にとって相談したいときに相談したい相手に相談することができる利便性がある。 (2) In the life consultation system 1 of this example, the consultation possible date and time of the counselor is posted on the WEB platform in advance, and the consultation reservation from the consultant is accepted on the WEB platform, so I want to consult when the consultant wants to consult There is convenience to be able to consult with the other party.
　（３）本例の人生相談システム１では、ＷＥＢプラットフォーム上において相談員を、一つのＷＥＢページで相談を受ける手法や職業に限定するのではなく、一つのＷＥＢプラットフォームに相談者の困り事をベースにした占い師、専門家、体験者という３種類に分類し、互いに並列的に選定できるようにしているので、相談者の選定容易性が向上する。また、相談員の得意分野も１つだけ掲載しているので相談員を選定する際に絞り込みが容易となる。 (3) In the life consultation system 1 of this example, the consultant on the WEB platform is not limited to the method or occupation for receiving consultation on one WEB page, but based on the trouble of the consultant on one WEB platform. Since it is classified into three types of fortune-tellers, experts, and experienced people, and can be selected in parallel with each other, the ease of selection of the consultant is improved. Moreover, since only one field of expertise of the counselor is listed, it becomes easy to narrow down when selecting counselors.
　（４）本例の人生相談システム１では、相談料金を３ランクのみに設定し、前払い制を採用するとともに、相談時間がきたら通話を自動的に遮断して相談時間の延長がない（追加料金の徴収もない）ので、相談料が極めて明瞭となり、相談者にとって安心して本システムを利用することができる。 (4) In the life consultation system 1 of this example, the consultation fee is set to only 3 ranks, the prepaid system is adopted, and when the consultation time comes, the call is automatically cut off and the consultation time is not extended (additional fee) The consultation fee is extremely clear, and the system can be used with confidence for the consultant.
　（５）本例の人生相談システム１では、相談員の評価をチアーズ数とＧＯＯＤ率で掲載するので、相談者は単純明快に相談員を選定することができる。また、相談者が登録できるチアーズ数と相談員１人に登録できるチアーズ数とのそれぞれに上限を設定しているので、無暗矢鱈にチアーズ登録をしてチアーズ数による評価が形骸化することを防止できる。 (5) In the life consultation system 1 of this example, since the evaluation of the counselor is posted by the number of cheers and the GOOD rate, the counselor can select the counselor simply and clearly. In addition, since there is an upper limit on the number of cheers that can be registered by a consultant and the number of cheers that can be registered by one counselor, the cheers registration must be completed without darkness, and the evaluation based on the number of cheers will form. Can be prevented.
　また、チアーズ登録を所定期間（本例では６カ月）毎にリセットするので、新しい情報に基づく相談員の評価を掲載することができる。さらにこうしたチアーズ数による評価は相談員の相談料（報酬）とリンクするので、相談員のインセンティブも向上し、よりよい相談が実現できる。また、自分がチアーズになっている相談者にチアーズができると、現在のチアーズ全員にサービスポイントが配当されるので、チアーズを選定する際に、真に優れた相談員、換言すれば他の相談者もチアーズになりたいと感じるくらい魅力ある相談員を選定するインセンティブが生じる。その結果、相談員の評価の信頼性がさらに向上することになる。 In addition, since the cheers registration is reset every predetermined period (6 months in this example), the evaluation of the counselor based on new information can be posted. Furthermore, since the evaluation based on the number of cheers is linked to the consultation fee (reward) of the counselor, the incentive of the counselor is improved and a better consultation can be realized. Also, if you are a cheer, you will receive service points for all current cheers, so when you select a cheer, you will be a truly excellent counselor, in other words, There is an incentive to select counselors who are attractive enough to feel that they want to be cheers. As a result, the reliability of the consultant's evaluation is further improved.
１…人生相談システム
１１…入出力部
１２…相談員・相談者登録部
１３…相談受付可能日時登録部
１４…予約制御部
１５…二者間通話制御部
１６…相談員評価部
１７…決済部
１８…データベース
２…インターネット（電気通信回線網）
３…相談者端末
４…相談員端末
５…二者間通話システム DESCRIPTION OF SYMBOLS 1 ... Life consultation system 11 ... Input / output part 12 ... Consultant / consultant registration part 13 ... Consultation reception date registration part 14 ... Reservation control part 15 ... Two-way call control part 16 ... Consultant evaluation part 17 ... Settlement part 18 ... Database 2 ... Internet (telecommunications network)
3 ... Consultant terminal 4 ... Consultant terminal 5 ... Two-party call system

Claims (12)

  1. 　相談員が相談者から、電話により相談を受けてこれに回答する相談システムであって、
    　前記相談員の属性を受け付け、予め登録するとともにこれをＷＥＢプラットフォームに公表する相談員登録手段と、
    　前記相談者の端末から電気通信回線網を介して、前記相談員の指名と相談の予約日時とを含む相談者からの相談申込を受け付ける相談申込受付手段と、
    　前記相談予約日時に、二者間通話システムに通話指令を出力して前記相談者と前記相談員との通話を成立させる二者間通話制御手段と、
    　前記相談者と前記相談員との通話結果に基づく、相談者の相談員に対する評価を前記相談者の端末から前記電気通信回線網を介して受け付け、前記属性に含まれる相談員の評価に反映する相談員評価手段と、を備える相談システム。     A consulting system in which a consultant receives a consultation from a consultant over the phone and answers this,
    A counselor registration means for accepting the attributes of the counselor and registering them in advance and publishing them on the WEB platform;
    Consultation application reception means for receiving a consultation application from a consultant including the appointment of the consultant and the appointment date and time of consultation through the telecommunication network from the terminal of the consultant,
    Two-party call control means for establishing a call between the counselor and the counselor by outputting a call command to the two-party call system at the consultation reservation date and time,
    The evaluation of the counselor based on the result of the call between the counselor and the counselor is accepted from the counselor's terminal via the telecommunications network and reflected in the counselor's evaluation included in the attribute. A consultation system comprising a counselor evaluation means.
  2. 　請求項１に記載の相談システムにおいて、
    　前記二者間通話制御手段は、前記相談申込受付手段により受け付けられた相談の予約日時になったら前記相談者と前記相談員との通話を開始し、予め決められた時間が経過したら前記通話を終了するように、前記二者間通話システムに通話指令を出力する相談システム。     In the consultation system according to claim 1,
    The two-party call control means starts a call between the counselor and the counselor when the consultation reservation date received by the consultation application receiving means is reached, and calls the call when a predetermined time elapses. A consultation system for outputting a call command to the two-party call system so as to end.
  3. 　請求項２に記載の相談システムにおいて、
    　前記談者と前記相談員との二者間通話は、互いの電話番号が相手方に対して非通知に設定されている相談システム。     In the consultation system according to claim 2,
    The two-party call between the talker and the counselor is a consultation system in which each other's telephone number is set to non-notification to the other party.
  4. 　請求項１に記載の相談システムにおいて、
    　前記相談員登録手段は、前記相談員から当該相談員の相談可能な日時を受け付け、これを当該相談員の属性として登録し、前記ＷＥＢプラットフォームに公表し、
    　前記相談申込受付手段は、前記相談員登録手段により登録された相談可能な日時と前記相談者の予約日時とが一致した場合のみ前記相談者の相談申込を有効なものとして受け付ける相談システム。     In the consultation system according to claim 1,
    The counselor registration means receives the counselor's counselable date and time from the counselor, registers this as an attribute of the counselor, and announces it to the WEB platform,
    The consultation application receiving means accepts the consultation application of the consultant as valid only when the consultation possible date and time registered by the consultant registration means and the reservation date and time of the consultant match.
  5. 　請求項１に記載の相談システムにおいて、
    　前記相談員登録手段は、予め決められた数の得意分野の中から前記相談員の得意分野を受け付け、これを当該相談員の属性として登録する相談システム。     In the consultation system according to claim 1,
    The counselor registration means is a counseling system that receives the field of expertise of the counselor from a predetermined number of fields of expertise and registers this as an attribute of the counselor.
  6. 　請求項１に記載の相談システムにおいて、
    　前記相談員評価手段は、前記相談者の相談員に対する評価として、支持者になるか否かの評価項目を含む相談システム。     In the consultation system according to claim 1,
    The counselor evaluation means is a counseling system including an evaluation item as to whether or not to become a supporter as an evaluation of the counselor.
  7. 　請求項６に記載の相談システムにおいて、
    　前記相談員評価手段は、前記支持者になると評価した人数の上限値を設定するとともに、所定期間が経過する間に相談の受付がない相談員に対する支持者の登録をリセットする相談システム。     In the consultation system according to claim 6,
    The counselor evaluation means is a counseling system that sets an upper limit value of the number of persons evaluated when becoming a supporter and resets the supporter registration for a counselor who does not receive a consultation during a predetermined period.
  8. 　請求項６に記載の相談システムにおいて、
    　前記相談者からの相談料の支払決済及び前記相談員への相談料の支払決済を実行する相談料支払制御手段をさらに備え、
    　前記相談料支払制御手段は、前記支持者になると評価した人数に応じて前記相談員への相談料を増減する相談システム。     In the consultation system according to claim 6,
    Consultation fee payment control means for executing payment settlement of the consultation fee from the consultant and payment of the consultation fee to the consultant is further provided,
    The consultation fee payment control means is a consultation system that increases or decreases the consultation fee to the consultant according to the number of people evaluated as becoming the supporter.
  9. 　サービス提供者からサービスの提供を受けたサービス被提供者が当該提供を受けたサービスの質に基づいて前記サービス提供者を評価する評価システムであって、
    　前記提供を受けたサービスが良かったか悪かったかの入力を受け付ける第１入力手段と、
    　前記提供を受けたサービスがよかった場合に当該サービス提供者の支持者になるか否かの入力を受け付ける第２入力手段と、
    　前記第２入力手段により受け付けられた支持者になる旨の入力数を算出して当該入力数を前記サービス提供者の評価結果とする第１評価手段と、を備える評価システム。     An evaluation system in which a service recipient who has received a service from a service provider evaluates the service provider based on the quality of the service received,
    First input means for receiving an input as to whether the service provided is good or bad;
    Second input means for receiving an input as to whether or not to become a supporter of the service provider when the service provided is good;
    An evaluation system comprising: a first evaluation unit that calculates the number of inputs to be a supporter accepted by the second input unit and sets the number of inputs as an evaluation result of the service provider.
  10. 　請求項９に記載の評価システムにおいて、
    　前記第１入力手段により受け付けられたサービスが良かった旨の入力数の全体に占める割合を算出して当該割合を前記サービス提供者の評価結果とする第２表か手段を備える評価システム。     The evaluation system according to claim 9,
    An evaluation system comprising a second table or means for calculating a ratio of the total number of inputs indicating that the service received by the first input means is good and using the ratio as an evaluation result of the service provider.
  11. 　請求項９に記載の評価システムにおいて、
    　前記第２入力手段は、一人のサービス被提供者から受け付ける前記支持者になる旨の入力数を所定値以下に制限し、
    　前記第１評価手段は、前記支持者になる旨の入力数の上限を設定する評価システム。     The evaluation system according to claim 9,
    The second input means limits the number of inputs to be the supporter received from one service provider to a predetermined value or less,
    The said 1st evaluation means is an evaluation system which sets the upper limit of the number of inputs of becoming the said supporter.
  12. 　請求項９に記載の評価システムにおいて、
    　前記第１評価手段は、前記入力数に応じた複数の評価ランクを設定し、
    　前記支持者になったサービス被提供者に対して、その後に当該サービス提供者の支持者になる旨の入力がされたときに優待ポイントを配当するポイント配当手段を備える評価システム。     The evaluation system according to claim 9,
    The first evaluation means sets a plurality of evaluation ranks according to the number of inputs,
    An evaluation system comprising point payout means for paying out preferential points when an input to become a supporter of the service provider is subsequently made to the service recipient who has become the supporter.
PCT/JP2012/050336 2012-01-11 2012-01-11 Consultation system and evaluation system WO2013105223A1 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
PCT/JP2012/050336 WO2013105223A1 (en) 2012-01-11 2012-01-11 Consultation system and evaluation system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/JP2012/050336 WO2013105223A1 (en) 2012-01-11 2012-01-11 Consultation system and evaluation system

Publications (1)

Publication Number Publication Date
WO2013105223A1 true WO2013105223A1 (en) 2013-07-18

Family

ID=48781199

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/JP2012/050336 WO2013105223A1 (en) 2012-01-11 2012-01-11 Consultation system and evaluation system

Country Status (1)

Country Link
WO (1) WO2013105223A1 (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2016009496A (en) * 2014-06-20 2016-01-18 ネイバー コーポレーションＮＡＶＥＲ Ｃｏｒｐｏｒａｔｉｏｎ Transaction method and system utilizing online dialogue

Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2001265885A (en) * 2000-03-21 2001-09-28 Matsushita Electric Ind Co Ltd Home consultation system
JP2002007902A (en) * 2000-06-26 2002-01-11 Saeko Oue System and method for providing sponsor fee to musician
JP2003168015A (en) * 2001-12-03 2003-06-13 Tokyo Electric Power Co Inc:The Concierge service system
JP2004166264A (en) * 2003-10-29 2004-06-10 Menicon Co Ltd Televiewer participating type baseball game watching system
JP2005346528A (en) * 2004-06-04 2005-12-15 Ritz International:Kk Video phone counseling system by internet network
JP2007241450A (en) * 2006-03-06 2007-09-20 Yuji Shinozuka Device and program for consultation/mediation
JP2010279492A (en) * 2009-06-03 2010-12-16 Sega Corp Program, game apparatus and recording medium

Patent Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2001265885A (en) * 2000-03-21 2001-09-28 Matsushita Electric Ind Co Ltd Home consultation system
JP2002007902A (en) * 2000-06-26 2002-01-11 Saeko Oue System and method for providing sponsor fee to musician
JP2003168015A (en) * 2001-12-03 2003-06-13 Tokyo Electric Power Co Inc:The Concierge service system
JP2004166264A (en) * 2003-10-29 2004-06-10 Menicon Co Ltd Televiewer participating type baseball game watching system
JP2005346528A (en) * 2004-06-04 2005-12-15 Ritz International:Kk Video phone counseling system by internet network
JP2007241450A (en) * 2006-03-06 2007-09-20 Yuji Shinozuka Device and program for consultation/mediation
JP2010279492A (en) * 2009-06-03 2010-12-16 Sega Corp Program, game apparatus and recording medium

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2016009496A (en) * 2014-06-20 2016-01-18 ネイバー コーポレーションＮＡＶＥＲ Ｃｏｒｐｏｒａｔｉｏｎ Transaction method and system utilizing online dialogue

Similar Documents

Publication Publication Date Title
US8787555B2 (en) Process for obtaining expert advice on-demand
KR20180113728A (en) Matching between the client and the professional service method and system for matching
US20100036697A1 (en) Online Management of the Provision of Advice and Services
US20090089090A1 (en) Tracking the availability of service providers across multiple platforms
US20140249878A1 (en) Appointment scheduling
JP2002540511A (en) Assistance methods and equipment
KR101923138B1 (en) Psychological counseling method using smart recommendation of certified counselor by user&#39;s recommendation conditions
Ndayizigamiye et al. Mobile health adoption in Burundi: A UTAUT perspective
JP7473212B2 (en) Consultation matching system, consultation matching program, and consultation matching method
WO2008134862A1 (en) Electronic data exchange
US20030177277A1 (en) System and method for personal referrals
US9912818B2 (en) Methods and apparatuses for connecting consumers to local service providers
JP7368829B2 (en) information processing system
WO2013105223A1 (en) Consultation system and evaluation system
JP2002230344A (en) Consultation intermediary agent system and program of the same system
US20150242584A1 (en) Method for Providing Remote Professional Services
US20190220522A1 (en) Computer System and Method of Exchanging Information
US11375554B2 (en) Human time allocation and monetization system
KR20150029779A (en) System and Method of A Customer&#39;s Choicing One of Many Professionals by Himself
US20140279262A1 (en) Computer implemented search system
JP6247727B1 (en) System, method, and program for managing advisor proposals
JP2020119220A (en) Information processing method, program, terminal, server, and information processing device
Mihale-Wilson A STUDY TO ASSESS USERS’PREFERENCES FOR INTEL-LIGENT PERSONAL ASSISTANCE AND IMPROVE THEIR MASS ADOPTION
KR101200383B1 (en) Server for providing knowledge sharing service and method thereof
JP2018045703A (en) System, method, and program for managing proposal by adviser

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 12864890

Country of ref document: EP

Kind code of ref document: A1

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 12864890

Country of ref document: EP

Kind code of ref document: A1

NENP Non-entry into the national phase

Ref country code: JP