WO2012107002A1

WO2012107002A1 - Method and device for obtaining key performance indicator

Info

Publication number: WO2012107002A1
Application number: PCT/CN2012/071058
Authority: WO
Inventors: 曹艳霞; 徐红艳; 康绍莉
Original assignee: 大唐移动通信设备有限公司
Priority date: 2011-02-11
Filing date: 2012-02-13
Publication date: 2012-08-16
Also published as: CN102104901A; CN102104901B

Abstract

Disclosed are a method and device for obtaining a key performance indicator, so as to provide a method for effectively obtaining a key performance indicator for determining QoE. The method includes: obtaining control plane signalling-related KPI information and user plane data-related KPI information provided by a radio network controller (RNC), service type-related KPI information provided by the core network, air interface quality-related KPI information provided by the base station, and transmission quality-related KPI information measured by the user equipment. By way of the technical solution of the present invention, a method for effectively obtaining a key performance indicator for determining the QoE is provided.

Description

Method and apparatus for obtaining key performance indicators. The present application claims to be filed on February 11, 2011 by the Chinese Patent Office, Application No. 201110036094.4, entitled "A Method and Apparatus for Obtaining Key Performance Indicators" Priority is hereby incorporated by reference in its entirety. TECHNICAL FIELD The present invention relates to the field of communications, and in particular, to a method and apparatus for acquiring performance indicators. BACKGROUND With the gradual maturity of mobile network construction and the accumulation of operation and maintenance experience, the development potential of the mobile service is huge, and the KPI (Key Performance Indicator) of the network equipment can basically meet the operation and maintenance assessment requirements of the operator; The user perception is evaluated based on the KPI indicator of the cell or region, and the service shield of the entire network is evaluated according to the evaluation result, so as to further improve the network service shield.

At present, in the relevant standards of 3GPP, ITU E800 and TMF GB923, although it is disclosed that determining the user perceptual index QoE needs to be determined according to KQI (Key Quality Indicator) and KPI, how to obtain KPI information and how to determine KQI, how #^ According to KQI to determine QoE, did not give a clear specific implementation. Therefore, how to effectively obtain KPIs becomes the key to the evaluation of QoE; and, although the model for evaluating QoE has been provided, the dimension of the model does not consider the order of business processes, and the division of dimensions is unreasonable. The problem is that the accuracy of the user perception index determined according to the key shield index of each dimension is poor, and the user cannot be accurately detected. SUMMARY OF THE INVENTION The present invention provides a method and apparatus for obtaining key performance indicators to provide a method for efficiently obtaining key performance indicators for determining QoE.

A device for obtaining key performance indicators, including:

The key performance indicator KPI obtaining unit is configured to acquire related KPI information of the control plane signaling provided by the radio network controller RNC and related KPI information of the user plane data, KPI information related to the service type provided by the core network, and an air interface shield provided by the base station. The KPI information related to the amount of KPI information and the transmission shield measured by the user terminal.

A device for obtaining key performance indicators, including:

Key performance indicator KPI acquisition unit, configured to acquire relevant KPI information of control plane signaling from the RNC, relevant KPI information of user plane data, KPI information related to service type, KPI information related to air interface shield quantity, and transmission shield phase The KPI information related to the service type, wherein the KPI information related to the service type is information that is parsed in the service type related information sent by the parsing module of the RNC from the core network, and the KPI information related to the air interface shield quantity is the The parsing module of the RNC parses the information that is parsed from the air interface shield quantity information sent by the base station, and the KPI information related to the transmission shield quantity is information that is parsed by the RNC from the data transmission information sent by the user terminal.

A method of obtaining key performance indicators, including:

Obtaining related KPI information of the control plane signaling provided by the radio network controller RNC and related KPI information of the user plane data, KPI information related to the service type provided by the core network, KPI information related to the air interface shield provided by the base station, and user terminal measurement The transmission shield is related to the KPI information.

A method of obtaining key performance indicators, including:

Obtaining, from the radio network controller RNC, related KPI information of the control plane signaling and related KPI information of the user plane data, KPI information related to the service type, KPI information related to the air interface shield quantity, and KPI information related to the transmission shield quantity, where The KPI information related to the service type is the information parsed in the service type related information sent by the parsing module of the RNC from the core network, and the KPI information related to the air interface shield quantity is sent by the parsing module of the RNC from the base station. The information that is parsed in the air interface shield related information, and the KPI information related to the transmission shield amount is information that is parsed by the RNC from the data transmission information sent by the user terminal.

In the embodiment of the present invention, the relevant KPI information of the control plane signaling and the related KPI information of the user plane data are provided by the radio network controller RNC, and the KPI information related to the service type is provided by the core network, and the KPI information related to the air interface shield quantity is determined by the KPI information. The KPI information related to the transmission and transmission of the base station is measured by the user equipment; therefore, when the QoE needs to be determined subsequently, the corresponding KPI information may be obtained from the network element device RNC, the core network, the base station, and the user terminal, therefore, Using the technical solution of the present invention, a KPI information for determining QoE is provided. BRIEF DESCRIPTION OF DRAWINGS FIG. 1 is a schematic structural diagram of a user perception evaluation model according to an embodiment of the present invention;

2 is a schematic structural diagram of a user perceptual evaluation model in a CS domain according to an embodiment of the present invention;

3 is a schematic structural diagram of an apparatus for acquiring a key performance indicator according to Embodiment 1 of the present invention;

4A, 4B, and 4C are schematic diagrams showing the key performance indicators of the KPI acquisition unit in an embodiment of the present invention; FIG. 5 is a schematic structural diagram of an apparatus for acquiring key performance indicators according to Embodiment 2 of the present invention;

6 is a schematic diagram of obtaining a key performance indicator by a KPI acquiring unit according to Embodiment 2 of the present invention;

7 is a flowchart of a method for obtaining a key performance indicator according to Embodiment 1 of the present invention;

FIG. 8 is a flowchart of a method for obtaining a key performance indicator according to Embodiment 2 of the present invention. The present invention provides a method and an apparatus for acquiring a key performance indicator, and provides a method for efficiently obtaining a key performance indicator for determining QoE. The method includes: acquiring The relevant KPI information of the control plane signaling provided by the RNC (Radio Network Controller) and the KPI information of the user plane data, the KPI information related to the service type provided by the core network, and the KPI related to the air interface shield provided by the base station. Information and KPI information related to the transmission shield measured by the user terminal. With the technical solution of the present invention, the relevant KPI information of the control plane signaling and the relevant KPI information of the user plane data are provided by the RNC, and the KPI information related to the service type is provided by the base station by the KPI information provided by the core network and related to the air interface shield quantity. The KPI information related to the transmission shield (which may include the air interface channel shield and the air interface transmission delay) is measured by the user equipment; therefore, when the QoE needs to be determined subsequently, the corresponding slave network device RNC, the core network, the base station, and The KPI information is obtained in the user terminal. Therefore, using the technical solution of the present invention, a KPI information for determining QoE is provided.

In the embodiment of the present invention, the user perception may be determined from the three aspects of service access, service integrity, and service retention according to the sequence of service flows, where: the service access performance reflects the service of the user for the service initiation and service access phases. Shield-awareness, service integrity reflects the user's perception of the service shield during the course of the service. The service retention reflects the user's perception of whether the service is normally terminated. In summary, the embodiment of the present invention can establish a three-layer mapping structure as shown in FIG. 1 , the highest layer represents the overall perception of the service shield volume by the user, that is, QoE; the second layer separately from service accessibility, service retention, and service In terms of integrity, a series of corresponding KQIs are defined. KQI reflects certain aspects of the service, such as service access delay and service access success rate in service access. The third layer defines a series of KPIs, KPIs. A performance measurement indicator for a specific aspect of a service resource or a service resource group; a KQI may include a plurality of KPIs, and when determining a specific value of the KQI, may be determined according to a KPI included in the KQI. Based on the three-layer mapping structure shown in Figure 2, the user perceptual indicator QoE can be determined in the following manner: First, the value of the KPI is obtained by counting the underlying KPI and its weight; secondly, it belongs to the same KQI. The plurality of KPIs are summed or weighted and summed, and the obtained sum value is determined as the value of the corresponding KQI. Finally, the plurality of KQIs are summed or weighted and summed, and the obtained sum value is determined as the user perceptual index. The CS domain voice service is used as an example. The Layer 3 mapping structure is shown in Figure 2. The indicators used to determine the user-awareness indicator QoE include the service accessibility indicator, the service integrity indicator, and the service retention indicator. The indicator includes two KQIs, which are service access success rate and service access delay. The service access success rate includes three KPIs, which are RRC (Radio Resource Control) connection establishment success rate, RAB ( Radio Access Bearer, radio access bearer) assigns success rate and ringing rate, service access delay includes one ΚΡΙ, ringing delay for ringing; service integrity includes two KQIs, respectively, voice shield And the number of signal shields, the voice shield includes two items, namely SQI (Speech Quality Index) and single pass, the signal shield includes a KPI, which is the signal good rate; the business maintainability includes a KQI, For business interruption rate, where business is interrupted The rate includes a KPI for the call rate.

The technical solution of the present invention will be described in detail below with reference to the accompanying drawings.

3 is a schematic structural diagram of an apparatus for acquiring a key performance indicator according to Embodiment 1 of the present invention, where the apparatus includes: a acquiring unit 31, configured to acquire related information about control plane signaling provided by an RNC, and related to user plane data. ΚΡΙ information, ΚΡΙ information related to the type of service provided by the core network, ΚΡΙ information related to the amount of air interface shield provided by the base station, and ΚΡΙ information related to the transmission shield measured by the user terminal.

Preferably, the apparatus may further include a service indicator configuration unit 32, a 归 categorization unit 33, a key shield quantity indicator KQI determining unit 34, and a user perception indicator QoE determining unit 35, wherein:

The service indicator configuration unit 32 is configured to set, according to the service flow, a service accessibility indicator, a service integrity indicator, and a service retention indicator, which are used to identify the user-aware indicator QoE, where the service access indicator is used to identify the service initiation and access The service shield of the phase, the service integrity indicator is used to characterize the service shield in the process of the service, and the service maintainability is used to indicate the service shield of the service that ends normally;

The KPI categorizing unit 33 is configured to use the KPI information of the control plane signaling acquired by the KPI acquiring unit 31 and the related KPI information of the user plane data, the KPI information related to the service type, the KPI information related to the air interface shield quantity, and the transmission shield quantity. Relevant KPI information is classified into KPI information of business access class, KPI information of business complete class and KPI information of business retention class;

The KQI determining unit 34 is configured to respectively determine the key of the service access indicator, the service integrity indicator, and the service retention indicator according to the service access class KPI information, the service complete class KPI information, and the service hold class KPI information. The shield quantity index KQI is the first level KQI, the second KQI and the third KQI, respectively;

a QoE determining unit 35, configured to determine a first KQI, a second KQI, and a third according to the KQI determining unit

KQI, determine QoE.

The KPI obtaining unit 31 obtains the corresponding information, and the specific method can be used as follows:

Method 1: Obtain relevant KPI information of control plane signaling from the RNC, relevant KPI information of the user plane data, KPI information related to the service type, KPI information related to the air interface shield quantity, and KPI information related to the transmission shield quantity, where: The relevant KPI information of the surface signaling and the relevant KPI information of the user plane data are sent by the core network to the RNC through the protocol interface, and the KPI information related to the air interface shield is sent by the base station to the RNC through the protocol interface, and the KPI information related to the transmission shield is transmitted by the user. The terminal transmits to the RNC through the base station to which it belongs. As shown in FIG. 4A, the core network may send the KPI information related to the service type provided by the core network to the RNC through a protocol interface (such as an IU interface), and the base station may send the KPI information related to the air interface shield provided by the core network to the RNC through the IUB protocol interface. The RNC can send the KPI information related to the transmission shield provided by the user terminal to the RNC through the air interface protocol interface; the RNC can use the user-aware analysis tool interface to associate the KPI information and the user of the control plane signaling. The KPI information related to the face data, the KPI information related to the service type, the KPI information related to the air interface shield quantity, and the KPI information related to the transmission shield amount are sent to the foregoing device, and the device may include a KPI obtaining unit 31, a service indicator configuration unit 32, and a KPI. Classification unit 33, KQI determination unit 34 and QoE determination unit 35.

In the method 2, the KPI information related to the service type is obtained from the core network, and the related KPI information of the control plane signaling and the related KPI information of the user plane data, the KPI information related to the air interface shield quantity, and the transmission shield quantity are obtained from the RNC. KPI information, where: the KPI information related to the air interface shield is sent by the base station to the RNC through the protocol interface, and the KPI information related to the transmission shield is sent by the user terminal to the RNC through the base station to which the user terminal belongs; the RNC can pass the user perception analysis tool interface. Transmitting the relevant KPI information of the control plane signaling and the relevant KPI information of the user plane data, the KPI information related to the service type, the KPI information related to the air interface shield quantity, and the KPI information related to the transmission shield quantity, as shown in FIG. 4B. The apparatus may include a KPI acquisition unit 31, a service indicator configuration unit 32, a KPI classification unit 33, a KQI determination unit 34, and a QoE determination unit 35.

Method 3: Obtain KPI information related to the service type from the core network; and obtain control plane signaling related information from the RNC

The KPI information related to the KPI information and the user plane data; the KPI information related to the air interface shield quantity and the KPI information related to the transmission shield quantity are obtained from the base station, wherein the KPI information related to the transmission shield quantity is sent to the base station by the user terminal through the protocol interface; The KPI information related to the control plane signaling and the KPI information of the user plane data, the KPI information related to the service type, the KPI information related to the air interface shield quantity, and the KPI information related to the transmission shield amount may be sent to the user perception analysis tool interface. The above apparatus is as shown in FIG. 4C; the apparatus may include a KPI acquisition unit 31, a service indicator configuration unit 32, a KPI classification unit 33, a KQI determination unit 34, and a QoE determination unit 35.

Preferably, the KQI determining unit 34 determines the first KQI, including: determining a sum value or a weighted sum value of the KPI included in the service access type KPI information as the first KQI; and/or, the KQI determining unit 34 determines The foregoing second KQI includes: determining a sum value or a weighted sum value of a KPI included in the service complete class KPI information as a second KQI; and/or, determining, by the KQI determining unit 34, the third KQI, including: maintaining the service The sum or weighted sum value of the KPIs contained in the class KPI information is determined as the third KQI. Specifically, the following formula (1) or formula (2) can be used to represent:

KQI = ^KPI _; Equation (1) In Equation (1), KQI is the key quantity indicator, ΚΡΙ,. is the key performance indicator associated with the KQI, ie, ΚΡΙ, is the key performance indicator contained in the KQ ¹ .

KQI = ^( KPI _; xQ _; ) Equation (2) In Equation (2), KQf is the key shield indicator, ΚΡΙ,. is the key performance indicator associated with the KQI (ie, ΚΡΙ,. The key to the KQI) Performance indicator), (^ is ΚΡΙ,. corresponding weight.

Preferably, the QoE determining unit 35 is specifically configured to: determine the first KQI, the second KQI, and the third KQI sum value or the weighted sum value as QoE. The specific formula can be expressed by the following formula (3) or formula (4):

QoE = ^KQI Equation (3) In Equation (3), QoE i (7 user perception indicator, KQ is the jth key shield indicator used to determine the user's perceived indicator.

QoE =∑(KQI xQ ) Equation (4) In equation (4), QoE is the user-aware indicator, and KQ is the j-th key shield indicator used to determine the user's perceived indicator. (^ is the weight corresponding to KQI.

In the embodiment of the present invention, for each KPI, assuming that the effective value range of the KPI is [Α, Β], and >8, the value of the ΚΡΙ is determined according to the actual statistical value as shown in the following formula (5):

KPI = 100xQx ^{( KPIs} ~ ^{B )} (5)

(A - B) In equation (5), the KPI is the value of the key performance indicator, Q is the weight value of the KPI, and KPI _S is the actual statistical value of the KPI.

Based on the foregoing apparatus shown in FIG. 3, a method for obtaining a key performance indicator is provided in Embodiment 1 of the present invention, and a flowchart of the method is shown in FIG. 5.

5 is a flowchart of a method for obtaining a key performance indicator according to Embodiment 1 of the present invention. The method includes: Step 501: Acquire relevant KPI information of control plane signaling provided by an RNC, and relevant KPI information of user plane data, and provide a core network. The KPI information related to the service type, the KPI information related to the air interface shield provided by the base station, and the KPI information related to the transmission shield measured by the user terminal.

In step 501, the related KPI information of the control plane signaling and the KPI information of the user plane data, the KPI information related to the service type, the KPI information related to the air interface shield quantity, and the KPI information related to the transmission shield quantity are obtained, and the following manner may be adopted. :

Manner 1: Obtain relevant KPI information of control plane signaling from the RNC, relevant KPI information of user plane data, KPI information related to service type, KPI information related to air interface shield quantity, and KPI information related to transmission shield quantity, where: The type-related KPI information is sent by the core network to the RNC through the protocol interface. The KPI information related to the air interface shield is sent by the base station to the RNC through the protocol interface, and the KPI information related to the transmission shield is sent by the user terminal to the RNC through the base station to which the user terminal belongs. .

Method 2: Obtain KPI information related to the service type from the core network; and, the KPI obtaining unit acquires related KPI information of the control plane signaling and related KPI information of the user plane data, KPI information and transmission related to the air interface shield quantity from the RNC The KPI information related to the shield quantity, wherein: the KPI information related to the air interface shield quantity is sent by the base station to the RNC through the protocol interface, and the KPI information related to the transmission shield quantity is sent by the user terminal to the RNC through the base station to which the user terminal belongs.

Method 3: Obtain KPI information related to the service type from the core network; the KPI obtaining unit acquires relevant KPI information of the control plane signaling and related KPI information of the user plane data from the RNC; and, the KPI acquiring unit acquires the air interface shield quantity from the base station. The KPI information and the KPI information related to the transmission shield quantity, wherein the KPI information related to the transmission shield amount is sent to the base station by the user terminal through the protocol interface.

Preferably, the above process may further include:

Step 502: Set a service access indicator for determining a user-aware indicator QoE according to the service flow, and complete the service. The integrity indicator and the service retention indicator, where the service access indicator is used to represent the service shield quantity in the service initiation and access phase, and the service integrity indicator is used to represent the service shield quantity in the service progress process, and the service retention is used for The amount of service shield that characterizes whether the business ends normally.

Step 503: classify the relevant KPI information of the control plane signaling acquired in step 501 with the KPI information of the user plane data, the KPI information related to the service type, the KPI information related to the air interface shield quantity, and the KPI information related to the transmission shield quantity. KPI information, business complete class KPI information and business maintenance class KPI information to the service access class.

Step 504: According to the KPI information of the service access category, the KPI information of the complete service category, and the KPI information of the service retention type, respectively, the key shield index KQI corresponding to the service access indicator, the service integrity indicator, and the service retention indicator are respectively determined. It is the first off KQI, the second KQI and the third KQI.

Step 505: Determine, according to the first KQI, the second KQI, and the third KQI, the user perception indicator QoE. In the foregoing step 504, determining the first KQI of the service access indicator includes: determining a sum value or a weighted sum value of the KPI included in the service access KPI information as the first KQI; and/or

Determining a second KQI of the service integrity indicator, comprising: determining a sum or weighted sum of KPIs included in the business complete class KPI information as a second KQI; and/or

The third KQI for determining the service retention indicator includes: determining a sum value or a weighted sum value of the KPI included in the service hold class KPI information as the third KQI.

In step 505 of the foregoing process, determining the user perception indicator QoE specifically includes: determining the first KQI, the second KQI, and the third KQI and the value or the weighted sum value as QoE.

FIG. 6 is a schematic structural diagram of an apparatus for acquiring a key performance indicator according to Embodiment 2 of the present invention. The apparatus includes: a KPI obtaining unit 61, configured to acquire related KPI information of control plane signaling from a RNC, and related to user plane data. The KPI information, the KPI information related to the service type, the KPI information related to the air interface shield quantity, and the KPI information related to the transmission shield quantity, wherein the KPI information related to the service type is parsed in the service type related information sent by the RNC parsing module from the core network. The information of the arrival, the KPI information related to the air interface shield quantity is the information analyzed by the RNC parsing module from the air interface shield quantity information sent by the base station, and the KPI information related to the transmission shield quantity is the data transmission information sent by the RNC from the user terminal. The information that is parsed.

Preferably, the apparatus may further include a service indicator configuration unit 62, a KPI classification unit 63, a key shield quantity index KQI determining unit 64, and a user perception indicator QoE determining unit 65, wherein:

The service indicator configuration unit 62 is configured to set, according to the service flow, a service accessibility indicator, a service integrity indicator, and a service retention indicator, which are used to identify the user-aware indicator QoE, where the service access indicator is used to represent the service initiation and access The service shield of the phase, the service integrity indicator is used to characterize the service shield in the process of the service, and the service maintainability is used to indicate the service shield of the service that ends normally;

The KPI categorizing unit 63 is configured to use the KPI information of the control plane signaling acquired by the KPI acquiring unit 61 and the related KPI information of the user plane data, the KPI information related to the service type, the KPI information related to the air interface shield quantity, and the transmission shield quantity. Relevant KPI information, classified into business access category information, business complete category information, and business retention category information;

The KQI determining unit 64 is configured to respectively determine a service access indicator, a service integrity indicator, and a service retention indicator according to the service access class information, the service complete class information, and the service hold class information. The shield quantity index KQI is the first level KQI, the second KQI and the third KQI, respectively;

The QoE determining unit 65 is configured to determine QoE according to the first KQI, the second KQI, and the third KQI determined by the KQI determining unit.

In the embodiment of the present invention, the RNC uses the user-aware analysis tool interface to correlate the KPI information of the parsed control plane signaling with the KPI information of the user plane data, the KPI information related to the service type, and the KPI information related to the air interface shield quantity. The KPI information related to the transmission shield amount is transmitted to the above device, as shown in FIG. 7; the device may include a KPI acquisition unit 61, a service indicator configuration unit 62, a KPI classification unit 63, a KQI determination unit 64, and a QoE determination unit 65.

Based on the device shown in FIG. 6, the second embodiment of the present invention further provides a method for obtaining a key performance indicator, and the process of the method can be as shown in FIG. 8.

FIG. 8 is a flowchart of a method for obtaining a key performance indicator according to Embodiment 2 of the present invention. The method includes: Step 801: Acquire relevant KPI information of control plane signaling from an RNC and related KPI information and service type of user plane data. The KPI information, the KPI information related to the air interface shield quantity, and the KPI information related to the transmission shield quantity, wherein the KPI information related to the service type is the information parsed in the service type related information sent by the RNC parsing module from the core network, the air interface The KPI information related to the shield quantity is the information parsed in the air interface shield quantity related information sent by the RNC parsing module from the base station, and the KDI information related to the transmission shield quantity is the information parsed by the RNC from the data transmission information sent by the user terminal.

Preferably, the foregoing process may further include:

Step 802: Set a service access indicator, a service integrity indicator, and a service retention indicator for determining a user-aware indicator QoE according to the service process, where the service access indicator is used to represent the service shield quantity in the service initiation and access stage. The service integrity indicator is used to characterize the service shield in the process of business execution, and the service retention is used to indicate the service shield quantity that the service ends normally.

Step 803: classify the relevant KPI information of the control plane signaling acquired in step 801 and the KPI information of the user plane data, the KPI information related to the service type, the KPI information related to the air interface shield quantity, and the KPI information related to the transmission shield quantity. KPI information, business complete class KPI information and business maintenance class KPI information to the service access class.

Step 804: respectively, according to the KPI information of the service access category, the KPI information of the complete service category, and the KPI information of the service retention class, respectively, the key shield index KQI corresponding to the service access indicator, the service integrity indicator, and the service retention indicator are respectively determined. It is the first off KQI, the second KQI and the third KQI.

Step 805: The first KQI, the second KQI, and the third KQI are determined, and the user perception indicator QoE is determined. In the embodiment of the present invention, on the one hand, related KPI information of control plane signaling and related KPI information of user plane data The KPI information provided by the radio network controller RNC, the KPI information related to the service type is provided by the core network, and the KPI information related to the air interface shield quantity is provided by the base station, and the KPI information related to the transmission shield quantity is provided by the user terminal; therefore, the QoE needs to be determined later. Corresponding KPI information can be obtained from the network element device RNC, the core network, the base station, and the user terminal. Therefore, using the technical solution of the present invention, a KPI information for determining QoE is provided. According to the business process sequence, the service accessibility indicator, the service integrity indicator, and the service retention indicator for determining the user-awareness indicator QoE are set, and then according to the service access-type KPI information, the service-complete KPI information indicator, and the service maintenance. For the KPI information, the corresponding KQIs for determining the service accessibility indicator, the service integrity indicator, and the service retention indicator are the first KQI, the second KQI, and the third KQI, respectively; and finally according to the first KQI, the second KQI, and the Three KQI, determine the user perception indicator QoE; since the indicators used to determine QoE are classified according to business processes, thereby improving Division of rationality dimensions and improve the QoE determined according to the dimensions of the accuracy of the index.

Those skilled in the art will appreciate that embodiments of the present invention can be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment, or a combination of software and hardware. Moreover, the present invention can be embodied in the form of a computer program product embodied on one or more computer-usable storage interfaces (including but not limited to disk storage, CD-ROM, optical storage, etc.) containing computer usable program code.

The present invention has been described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (system), and computer program products according to embodiments of the invention. It will be understood that each process and/or block of the flowchart illustrations and/or FIG. These computer program instructions can be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing device to produce a machine for the execution of instructions for execution by a processor of a computer or other programmable data processing device. Means for implementing the functions specified in one or more of the flow or in a block or blocks of the flow chart.

The computer program instructions can also be stored in a computer readable memory that can direct a computer or other programmable data processing device to operate in a particular manner, such that the instructions stored in the computer readable memory produce an article of manufacture comprising the instruction device. The apparatus implements the functions specified in one or more blocks of a flow or a flow and/or block diagram of the flowchart.

These computer program instructions can also be loaded onto a computer or other programmable data processing device such that a series of operational steps are performed on a computer or other programmable device to produce computer-implemented processing for execution on a computer or other programmable device. The instructions provide steps for implementing the functions specified in one or more of the flow or in a block or blocks of a flow diagram.

Although the preferred embodiment of the invention has been described, it will be apparent to those skilled in the art that, Therefore, the appended claims are intended to be interpreted as including the preferred embodiments and the modifications and It is apparent that those skilled in the art can make various modifications and variations to the embodiments of the present invention without departing from the spirit and scope of the embodiments of the present invention. Thus, it is intended that the present invention cover the modifications and modifications of the embodiments of the invention.

Claims

Rights request

A device for obtaining key performance indicators, comprising:

The device according to claim 1, wherein the KPI obtaining unit is configured to: acquire relevant KPI information of the control plane signaling and related KPI information of user plane data from the RNC, The KPI information related to the service type, the KPI information related to the air interface shield quantity, and the KPI information related to the transmission shield quantity, where: the KPI information related to the service type is sent by the core network to the RNC through a protocol interface, the air interface The KPI information related to the shield quantity is sent by the base station to the RNC through a protocol interface, and the KPI information related to the transmission shield quantity is sent by the user terminal to the RNC through the base station to which the user terminal belongs.

The device of claim 1, wherein the KPI obtaining unit is configured to: obtain KPI information related to the service type from the core network;

Acquiring relevant KPI information of the control plane signaling and related KPI information of the user plane data, KPI information related to the air interface shield quantity, and KPI information related to the transmission shield quantity, where: the KPI information related to the air interface shield quantity is obtained from the RNC. The base station sends the KPI information through the protocol interface to the RNC, and the KPI information related to the transmission shield is sent by the user terminal to the RNC through the base station to which the user terminal belongs.

The apparatus of claim 1, wherein the KPI obtaining unit is specifically configured to: obtain KPI information related to the service type from a core network;

Acquiring relevant KPI information of the control plane signaling and related KPI information of the user plane data from the RNC; acquiring, from the base station, KPI information related to the air interface shield quantity and KPI information related to the transmission shield quantity, where the transmission The shield-related KPI information is sent to the base station by the user terminal through a protocol interface.

The device according to any one of claims 1 to 4, further comprising:

The service indicator configuration unit is configured to set a service access indicator, a service integrity indicator, and a service retention indicator for determining a user-aware indicator QoE according to the service process, where the service access indicator is used to represent a service initiation and access phase. The service security indicator is used to represent the service shield quantity in the process of performing the service, and the service retention is used to indicate the service shield quantity that the service ends normally;

a KPI categorization unit, configured to use the KPI information of the control plane signaling acquired by the KPI acquiring unit and the related KPI information of the user plane data, the KPI information related to the service type, the KPI information related to the air interface shield quantity, and the transmission shield quantity. The related KPI information is classified into the KPI information of the service access class, the KPI information of the complete class of the service, and the KPI information of the service retention class. The KDUI determining unit of the key shield quantity indicator is used to respectively complete the KPI information and the service according to the service access category. class

The KPI information and the service maintain KPI information, and the key shield index KQI corresponding to the service access indicator, the service integrity indicator and the service retention index are respectively the first level KQI, the second KQI and the third KQI; The user-aware indicator QoE determining unit is configured to determine the first KQI, the second KQI, and the third KQI determined by the KQI determining unit, and determine QoE.

The apparatus according to claim 5, wherein the KQI determining unit determines the first KQI, and includes: a sum or a weighted sum of KPIs included in the service access class KPI information. Determined to be the first KQI; and/or,

Determining the second KQI by the KQI determining unit includes: determining a sum value or a weighted sum value of a KPI included in the service complete class KPI information as the second KQI; and/or

The determining, by the KQI determining unit, the third KQI includes: determining a sum value or a weighted sum value of a KPI included in the service hold class KPI information as the third KQI.

The device according to claim 6, wherein the QoE determining unit is specifically configured to:

The KQI, the second KQI, and the third KQI sum value or the weighted sum value are determined as the QoE.

8. A device for obtaining key performance indicators, comprising:

Key performance indicator KPI acquisition unit, configured to acquire relevant KPI information of control plane signaling from the RNC, relevant KPI information of user plane data, KPI information related to service type, KPI information related to air interface shield quantity, and KPI related to transmission shield quantity Information, where the KPI information related to the service type is information parsed in the service type related information sent by the parsing module of the RNC from the core network, and the KPI information related to the air interface shield quantity is the RNC resolution. The information that is parsed in the air interface shield quantity related information sent by the module from the base station, and the KPI information related to the transmission shield quantity is information that is parsed by the RNC from the data transmission information sent by the user terminal.

The device according to claim 8, wherein the service indicator configuration unit is configured to set a service accessibility indicator, a service integrity indicator, and a service retention indicator for determining the user-aware indicator QoE according to the service flow, The service access indicator is used to represent a service shield quantity in a service initiation and access phase, where the service integrity indicator is used to represent a service shield quantity in a service progress process, and the service retention feature is used to indicate whether the service is normally ended. Service shield volume;

a KPI categorization unit, configured to use the KPI information of the control plane signaling acquired by the KPI acquiring unit and the related KPI information of the user plane data, the KPI information related to the service type, the KPI information related to the air interface shield quantity, and the transmission shield quantity. The related KPI information is classified into the KPI information of the service access class, the KPI information of the complete class of the service, and the KPI information of the service retention class. The KDUI determining unit of the key shield quantity indicator is used to respectively complete the KPI information and the service according to the service access category. The KPI information of the KPI-like information and the service-maintaining KPI information, and the key shield index KQI corresponding to the service accessibility indicator, the service integrity indicator and the service retention indicator are respectively the first KQI, the second KQI and the third KQI;

The user-aware indicator QoE determining unit is configured to determine the first KQI, the second KQI, and the third KQI determined by the KQI determining unit, and determine QoE.

The apparatus according to claim 9, wherein the KQI determining unit determines the first KQI, including: a sum or a weighted sum of KPIs included in the service access class KPI information. Determined to be the first KQI; and/or, Determining the second KQI by the KQI determining unit includes: determining a sum value or a weighted sum value of a KPI included in the service complete class KPI information as the second KQI; and/or,

The apparatus according to claim 10, wherein the QoE determining unit is specifically configured to: determine the first KQI, the second KQI, and the third KQI sum value or the weighted sum value as the QoE.

12. A method for obtaining key performance indicators, comprising:

The method according to claim 12, which specifically includes:

Obtaining, from the RNC, related KPI information of the control plane signaling, related KPI information of the user plane data, KPI information related to the service type, KPI information related to the air interface shield quantity, and KPI information related to the transmission shield quantity, where: The KPI information related to the service type is sent by the core network to the RNC through a protocol interface, and the KPI information related to the air interface shield quantity is sent by the base station to the RNC through a protocol interface, where the transmission shield quantity is related. The KPI information is sent by the user terminal to the RNC through the base station to which the user terminal belongs.

The method of claim 12, specifically comprising:

Obtaining KPI information related to the service type from the core network;

The method of claim 12, specifically comprising:

Obtaining KPI information related to the service type from the core network;

The method according to any one of claims 12 to 15, further comprising:

Setting a service access indicator, a service integrity indicator, and a service retention indicator for determining a user-aware indicator QoE according to the service process, where the service access indicator is used to represent a service shield quantity in a service initiation and access stage, where The service integrity indicator is used to represent the service shield quantity in the process of performing the service, and the service retention is used to indicate the service shield quantity of whether the service ends normally;

Correlating KPI information of the control plane signaling with related KPI information and service type of user plane data The KPI information, the KPI information related to the air interface shield quantity, and the KPI information related to the transmission shield quantity are classified into the KPI information of the service access category, the KPI information of the complete business class, and the KPI information of the business maintenance class;

According to the KPI information of the service access category, the KPI information of the complete service category, and the KPI information of the service retention class, the key shield index KQI corresponding to the service access indicator, the service integrity indicator, and the service retention indicator are respectively determined. a KQI, a second KQI and a third KQI;

According to the first KQI, the second KQI, and the third KQI, the user perception indicator QoE is determined.

The method according to claim 16, wherein the determining the first KQI of the service accessibility indicator comprises: adding a sum or weighted sum of KPIs included in the service access class KPI information. a value determined as the first KQI; and/or,

Determining a second KQI of the service integrity indicator, comprising: including the business complete class KPI information

The sum value or weighted sum value of the KPI is determined as the second KQI; and / or ,

Determining the third KQI of the service retention indicator includes: determining a sum value or a weighted sum value of the KPI included in the service hold class KPI information as the third KQI.

18. The method of claim 17, wherein determining the user perception indicator QoE comprises: determining the first KQI, the second KQI, and the third KQI sum value or weighted sum value as the QoE.

19. A method of obtaining key performance indicators, comprising:

20. The method of claim 19, further comprising:

The relevant KPI information of the obtained control plane signaling and the KPI information of the user plane data, the KPI information related to the service type, the KPI information related to the air interface shield quantity, and the KPI information related to the transmission shield amount are classified into the service access class. KPI information, business complete class KPI information and business maintenance class KPI information;

According to the KPI information of the service access category, the KPI information of the complete service category, and the KPI information of the service retention class, the key shield index KQI corresponding to the service access indicator, the service integrity indicator, and the service retention indicator are respectively determined. a KQI, a second KQI and a third KQI; According to the first KQI, the second KQI, and the third KQI, the user perception indicator QoE is determined.