WO2012104947A1

WO2012104947A1 - Operations assistance device and operations assistance system

Info

Publication number: WO2012104947A1
Application number: PCT/JP2011/006538
Authority: WO
Inventors: 泰越智
Original assignee: ビーエルデーオリエンタル株式会社
Priority date: 2011-01-31
Filing date: 2011-11-24
Publication date: 2012-08-09
Also published as: JPWO2012104947A1

Abstract

[Problem] To provide an operations assistance device and an operations assistance system with which it is possible to notify a responsible party of a customer's customer information. [Solution] This operations assistance device (100) comprises a biometric information storage means (140), a customer verification means (130), a biometric information logging means (150), and a communication means (110). The biometric information storage means (140) associates and stores biometric information extracted from a customer and customer information for identifying the customer. The customer verification means (130) receives a determination as to whether the biometric information extracted from the customer matches the customer and verifies the customer. Then, when the customer is verified by the customer verification means (130), the biometric information logging means (150) associates the biometric information extracted from the customer with the corresponding customer's customer information and stores same in the biometric information storage means (140). Furthermore, the communications means (110) sends notification of the customer's customer information which the biometric information logging means (150) has logged.

Description

Business support device and business support system

The present invention relates to a business support apparatus and a business support system. In particular, a business support device and a business support system that support the business of a person in charge by providing customer information to a person in charge of business (for example, sales business).

Currently, customer management systems using ID cards are widely used. For example, the following patent document discloses a system for managing customer information using an ID card in which customer information (for example, customer identification number) is registered. By presenting the ID card at the time of accounting, it becomes possible to browse customer information (such as a product history purchased in the past).
Customer management using the ID card is used in various fields. For example, the customer management system using the IC card is used as a membership card for a shopping center or a hotel.

JP 2009-87314 A

As an example of business support, customer management using an ID card requires the customer to present the ID card. If the ID card is not carried, the customer's information (for example, a store accountant) cannot be grasped. Furthermore, personal information may be leaked due to the theft of the ID card. In the case of customer management using an ID card, there is a customer who refuses registration in order to strongly recognize that he / she is managed.

Therefore, there has been a demand for a customer management device and a customer management system that do not require an ID card and do not allow the customer to recognize that the card is being managed. The present invention has been made under such a background, and in membership services such as customer management in stores and the like, the business by biometric information providing services that does not allow the customer to recognize customer management with a simple configuration An object is to provide a support device and a business support system.

Furthermore, the authentication technique using biometric information can be applied to an authentication technique for a portal site, for example. Here, the portal site is a huge Web site that serves as an entrance to the Internet. Information services such as news and stock prices, Web mail services that can be used from browsers, and electronic bulletin boards centered on search engines and links. This is a site that provides all the functions that customers need on the Internet, such as chat, free of charge to increase the number of users and earn revenue through advertising and electronic commerce brokerage services. By applying the authentication technology to the portal site, it is possible to configure a portal site that can be used only by a specific customer.

Since services available on portal sites such as bulletin boards are used anonymously, fake information is often circulated and information that is annoying to users is often flooded. In order to solve this problem, it is possible to eliminate the anonymity of the users, select the users, and adopt a configuration in which the users are made public within the portal site.
However, it is expected that the number of users who use the portal site will decrease if all of the user's privates are made public. For example, there is a method that guarantees the openness in the portal site by invitationality (a method in which the portal site user opens the portal site by inviting a customer who wants to use the portal site newly) Are known. The above invitation method often invites an anonymous customer as a new customer, or invites a customer with a fake name or other information as a new customer. Therefore, it becomes impossible to ensure the openness in the portal site.

A further object of the present invention has been made under such a background. In a specific member service such as a portal site, a business support device and a business for providing a safe service that guarantees openness in the member service. To provide a support system.

The present invention for achieving the above-described problems is premised on a business support device that supports the work of a person in charge using biological information extracted from a customer. The business support apparatus of the present invention includes biometric information storage means, customer confirmation means, biometric information registration means, and communication means. The biological information storage means stores the biological information extracted from the customer in association with the customer information for specifying the customer. The customer confirmation unit receives a determination as to whether or not the biometric information extracted from the customer matches the customer, and confirms the customer. When the customer is confirmed by the customer confirmation unit, the biometric information registration unit associates the biometric information extracted from the customer with the corresponding customer information of the customer and stores it in the biometric information storage unit. Furthermore, the communication means notifies the customer information of the customer registered by the biometric information registration means.

With the above-described configuration, the biometric information extracted from the customer receives a determination as to whether or not it matches the customer, and the biometric information is obtained by associating the confirmed biometric information of the customer with the customer information of the corresponding customer. It memorize | stores in a memory | storage means. Then, it is possible to configure a business support apparatus that determines whether or not the customer's biometric information matches and is notified of the confirmed customer's customer information. For example, when a customer's face is imaged with a predetermined camera, the customer's face information can be acquired, and the customer information can be stored in association with customer information such as a name. Therefore, the person in charge who wants customer information can acquire the customer information of the customer by imaging the face of the target customer with a camera or the like, and a device that supports the work of the person in charge can be configured.

In the above configuration, the biometric information registration unit registers the person in charge based on the biometric information extracted from the person in charge confirming the target customer. And it is desirable for a customer confirmation means to receive the judgment of the person in charge registered by the biometric information registration means. The person in charge who has registered the customer confirmation determines the authenticity of the customer confirmation.
In the above configuration, the biometric information that matches the biometric information of the customer acquired by the biometric information acquisition unit is searched from the biometric information acquisition device that acquires the face information of the target customer and the biometric information stored in the biometric information storage unit. A configuration further comprising biometric information search means is employed. When the biometric information retrieved by the biometric information retrieval unit matches the biometric information of the target customer, it is desirable to notify the customer information of the target customer. By notifying the customer information of the customer whose biometric information matches, it is possible to configure a device that effectively supports the business of the person in charge. When notifying the customer information of the target customer, it is possible to employ a configuration including a speaker that generates the name of the customer.

In the above configuration, the biometric information acquisition apparatus acquires the face information of the target customer when the target customer performs a deposit / withdrawal operation. The biometric information search means searches for biometric information that matches the biometric information of the customer acquired by the biometric information acquisition means from the biometric information stored in the biometric information storage means. When the biometric information retrieved by the biometric information retrieval unit matches the biometric information of the target customer, it is desirable to notify the customer information of the target customer. When depositing / withdrawing, it is possible to configure a safe deposit / withdrawal procedure by determining whether or not the biometric information extracted from the target customer matches the customer.

The biological information may be in any form as long as it can identify an individual and can be extracted from the person (identification information). For example, it is possible to employ biometric information combining one or more of face information, fingerprint information, palm shape information, retina information, iris information, blood vessel information, audio information, and ear shape information.
A further invention for achieving the above object presupposes a business support system that supports the work of a person in charge using biological information extracted from a customer. The business support system of the present invention includes a server that can be connected to a plurality of business support devices configured as described above via a network. Then, each business support apparatus transmits the biological information stored in the biological information storage unit to the server. Further, a configuration is adopted in which the server transmits each received biological information to biological information storage means provided in a plurality of business support apparatuses.

It is also possible to solve the above-mentioned problems by configuring a service providing site of a membership system that performs business support by the business support device or the business support system configured as described above. In the above configuration, the biological information is face information, and the biological information storage unit stores the name information of the customer from which the biological information is extracted in association with the biological information. Furthermore, the biometric information search means searches for name information associated with the biometric information. And the structure which provides a service in the state which displayed the target customer's face corresponding to the biometric information searched by the biometric information search means is employable.

In the above configuration, the biometric information storage means stores the keyword designated by each customer as voice information pronounced by the customer. It is possible to adopt a configuration further comprising voice analysis means for comparing the voice information for the keyword pronounced by the customer with the voice information stored in the biometric information storage means and determining whether the customer himself pronounced the keyword. . Then, when the voice analysis means determines that the customer himself has pronounced the keyword, a membership-based service providing site that provides the service can be configured.

The business support apparatus of the present invention comprises biometric information storage means, customer confirmation means, biometric information registration means, and communication means. The biological information storage means stores the biological information extracted from the customer in association with the customer information for specifying the customer. The customer confirmation unit receives a determination as to whether or not the biometric information extracted from the customer matches the customer, and confirms the customer. When the customer is confirmed by the customer confirmation unit, the biometric information registration unit associates the biometric information extracted from the customer with the corresponding customer information of the customer and stores it in the biometric information storage unit. Furthermore, the communication means notifies the customer information of the customer registered by the biometric information registration means.

It is a figure which shows the structure of the control system hardware of the work support apparatus and work support system which concern on embodiment of this invention. It is a functional block diagram of the business support device according to the embodiment of the present invention. It is a flowchart of the work support process which concerns on embodiment of this invention. It is a flowchart of the work support process which concerns on embodiment of this invention. It is a figure which shows the table memorize | stored in the biometric information storage means which concerns on embodiment which concerns on embodiment of this invention. It is a functional block diagram of the business support system concerning the embodiment of the present invention. It is a flowchart of the work support process which concerns on embodiment of this invention. It is a figure which shows an example of the biometric information acquisition apparatus which can be used with the work assistance apparatus which concerns on embodiment of this invention. It is a flowchart of the work support process which concerns on embodiment of this invention. It is a flowchart of the work support process which concerns on embodiment of this invention. It is a functional block diagram of the business support device according to the embodiment of the present invention.

(Embodiment 1)
<Business support device>
The configuration of the control system hardware of the business support device 100 and the business support system 200 (a system in which the business support device 100 and the biological information acquisition device 300 are connected via a network) will be described with reference to FIG. FIG. 1 is a schematic configuration of the control system hardware of the business support device 100, the biological information acquisition device 300, and the server 400 that constitute the business support system 200. However, details of each part not directly related to the present invention are omitted.

First, the control circuit of the business support apparatus 100 includes a CPU (Central Processing Unit) 101, a ROM (Read Only Memory) 102, a RAM (Random Access Memory) 103, a HDD (Hard Disk Drive) 104, and a driver corresponding to each drive unit. 105, a communication interface 107 is connected by an internal bus 106. The CPU 101 uses, for example, the RAM 103 as a work area, executes a program stored in the ROM 102, the HDD 104, and the like, and sends data and instructions from the driver 105 and the biological information acquisition apparatus 300 based on the execution result. Exchanges and controls operation | movement of each drive part (not shown) etc. The server 400 can be connected to the network 108 via the communication interface 107, and the CPU of the server 400 can be connected to the network 108 via the communication interface 107 and the biological information acquisition apparatus 300. And exchange data.

Similarly to the business support apparatus 100, the server 400 according to the present invention includes a CPU, a ROM, a RAM, an HDD, a driver corresponding to each driving unit, a communication interface, and the like (not shown). Then, each means (shown in FIG. 2, FIG. 6 and FIG. 11) described later is realized by the CPU executing the program.
Similarly to the business support apparatus 100, the biometric information acquisition apparatus 300 that can be connected to a network also includes a CPU, ROM, RAM, HDD, drivers corresponding to each drive unit, communication interfaces, and the like (not shown). Each means described later is realized by the CPU executing the program. Note that the present invention is a face recognition system (a computer application for automatically identifying a human face from a digital image. By extracting a part that appears to be a face in a captured image and comparing it with a face image database. A system for performing identification (which may use data obtained by performing a predetermined operation on a facial image), and the business support apparatus 100 and the biometric information acquisition apparatus 300 include the face recognition. Possible facilities are provided. For example, a camera capable of capturing a customer's face image, application software for recognizing a face portion from the face image, and input means for registering the customer's name when recognizing the customer (for example, displayed on a touch panel or the like) Keyboard), display means (display panel, etc.) that can display customer information including registered names for each person in charge (for example, a person in charge of customer information such as an accountant or customer service representative) It goes without saying that it is equipped with. You may employ | adopt the structure provided with the speaker which transmits a customer's name. For example, the biometric information acquisition unit 300 may employ a configuration provided in a cash register.

It is also possible to employ the ear-mounted biological information acquisition means 300 shown in FIG. For example, a camera 330 for imaging the customer's face is provided in an ear hook that can be put on a person's ear. By adopting this configuration, when the person in charge visually recognizes the customer's face, the customer's face image can be captured. The customer information may be notified by voice to the biometric information acquisition means, or the customer information may be displayed on a small terminal.

<Business support process 1 new registration>
Next, business support processing in the business support apparatus 100 of the present invention will be described with reference to the drawings. FIG. 2 is a functional block diagram of the business support apparatus, and FIGS. 3 and 4 are flowcharts showing the business support processing of the present invention. In addition, the alphabet "S" attached | subjected before the number in a flowchart means a step.

Hereinafter, a configuration for recognizing facial information (referred to as digital information about a portion recognized as a customer's face, hereinafter the same) as biological information will be described. The present invention includes a biological information acquisition apparatus 300 for acquiring customer face information. A plurality of the biological information acquisition devices 300 may be provided, or a configuration may be adopted in which a single biological information acquisition device 300 acquires facial information of a plurality of customers. Hereinafter, a customer to be authenticated is referred to as a target customer.

First, a case where the face information of the target customer is not registered in the business support apparatus 100 and the server 400 (the configuration of the server will be described later) (hereinafter referred to as new customer registration) will be described. First, the biometric information acquisition apparatus 300 starts extracting the target customer's face information and extracts the target customer's face information (FIG. 3: START → S101 → S102). For example, a configuration may be adopted in which the biometric information acquisition apparatus 300 includes a start switch for starting face information extraction processing, and the face information extraction processing is started when the start switch is pressed by the target customer. . The switch can employ a touch panel displayed on the screen of the biological information acquisition apparatus 300. The ear-mounted biological information acquisition apparatus 300 may adopt a configuration that always captures customer face information, or a configuration that captures customer face information desired by the person in charge, such as the switch. It doesn't matter.

A mechanism (for example, the touch panel) for notifying the biometric information acquisition apparatus 300 of the customer's judgment such as the start of extraction of the face information is referred to as a display receiving unit 310. That is, when the start switch is pressed by the target customer, the display receiving means 310 receives the start of face information acquisition and notifies the biometric information extracting means 320 that the face information of the target customer is extracted. In response to this, the biometric information extracting means 320 starts extracting the target customer's face information. For example, the biometric information extraction unit 320 extracts digital information of a portion that can be recognized as the target customer's face by a camera capable of photographing the customer's face. It goes without saying that the digital information is information that can uniquely identify the target customer.

As described above, when the biometric information extracting unit 320 extracts the face information of the target customer, it is determined whether or not the target customer is newly registered. For example, as described above, when a new registration key displayed on the display receiving unit 310 is pressed, it is possible to adopt a configuration in which face information is acquired. And the structure which attach | subjects the flag to the effect of new registration to the acquired face information is employ | adopted. With this configuration, it is possible to determine whether or not the registration is new.

As described above, when the target customer is newly registered (FIG. 3: S103 YES → A), as described above, the biometric information acquiring unit 300 is provided with the biometric information of the target customer when the biometric information of the target customer is acquired. The display receiving means 310 adopts a configuration that prompts the target customer to input customer information necessary for new registration. Or you may employ | adopt the structure which asks an object customer about the said customer information. For example, the display accepting means 310 displays a screen saying “Please enter a name” or outputs a voice asking the name of the target customer from a speaker provided in the display accepting means 310, and the person in charge described later You may employ | adopt the structure which can input the customer information of an object customer into the work assistance apparatus 100. FIG.

When the biometric information is transmitted from the biometric information acquisition apparatus 300, the biometric information sorting unit 120 provided in the business support apparatus 100 sorts out newly registered or already registered. In the case of new registration, the biometric information selection unit 120 inquires of the customer confirmation unit 130 about whether or not authentication for the target customer is possible. When the target group can be authenticated, the customer confirmation unit 130 is notified from the person in charge described later that the authentication is possible. The person in charge inputs the customer information (for example, the name of the customer) and confirms the authentication of the target customer (FIG. 4: A → S201 YES → S202 → S203 → S204 YES). Here, that authentication is possible means that the biological information acquired from the target customer can identify the target customer. For example, you may employ | adopt the structure which displays the face image acquired from the object customer on the display reception means 310 with which the biometric information acquisition apparatus 300 was equipped. In the above case, whether or not the authentication is actually possible is determined by the person in charge (determining whether or not the biometric information acquired from the target customer can identify the target customer, and the business support device of the present invention A configuration in which a person who has the authority to determine whether or not to authenticate with a system that uses 100 can be determined or confirmed can be adopted. The biometric information of the person in charge is stored in the biometric information storage unit 140 (registration of the person in charge), and the registered person in charge performs the authentication. That is, the biometric information of the person in charge is acquired by, for example, the biometric information acquisition apparatus 300, and the business support apparatus 100 authenticates the person in charge, so that the authenticated person in charge determines authentication of the target customer. become.

When it is confirmed that the authentication is possible, the customer confirmation means 130 is notified that the authentication is possible. The customer confirmation unit 130 notifies the biometric information selection unit 120 that the target customer can be authenticated.
In the above case, the biometric information sorting unit 120 notifies the biometric information registration unit 150 that the target customer and customer information (for example, name) of the target customer are associated and stored in the biometric information storage unit 140. In response, the biometric information registration unit 150 associates the target customer with the customer information of the target customer and stores it in the biometric information storage unit 140, so that the authentication unit 170 authenticates (newly registers) the target customer (see FIG. 4: S205 → S206 → END). In addition, you may employ | adopt the structure which the display reception part 310 of the biometric information acquisition apparatus 300 emits customer information, such as a name registered at this time, as a sound. For example, a voice “Mr. A, welcome” may be output.

The biometric information registration unit 150 stores the face information in which the customer information is set in the customer data table 500 (see FIG. 5A) of the biometric information storage unit 140. In the customer data table 500, a customer ID 510 that is an identification number of each customer and customer information 520 that is information such as a name are stored in association with each other. Needless to say, the biometric information storage unit 140 stores face information data (customer biometric information 530 acquired from a customer) corresponding to the customer ID 520. It is also possible to adopt a configuration in which related information (for example, purchase history of products etc.) related to the customer is stored in association with the customer data table.

As shown in FIG. 5B, the person-in-charge data table 550 of the biological information storage means 140 has a person-in-charge ID 552 that is the identification number of the person in charge and a person-in-charge biometric information number that is face information data of the person in charge. A configuration is adopted in which 554 is stored in association with each other. In this embodiment, the case where each customer is newly registered has been described. The case where the target customer is already registered will be described in the second embodiment below. As described above, the customer information and the customer face information are stored in association with each other, and the customer information of the customer can be displayed by acquiring the customer face information by the information acquisition means. Therefore, it becomes possible to quickly notify customer information to each person in charge, and it is possible to support the business. In other words, each person in charge can smoothly perform the work of the person in charge (for example, a service to be performed facing the customer such as a customer service or an accounting service) based on the customer information.

As shown in FIG. 6, it is possible to configure a business support system by providing a plurality of the business support devices 100 of this embodiment and providing the biological information storage means 140 in each business support device 100 and the server 400. Become. That is, the server 400 includes the server-side biometric information storage unit 450, and the face information of the target customer stored in the biometric information storage unit 140 on the business support device 100 side is converted into the biometric information on the server side for every elapse of a predetermined period. It is transmitted to the storage means 450. For example, when a predetermined time elapses, facial biometric information to be transmitted to the server 400 by a biometric information acquisition unit (not shown) provided in the business support device 100 with reference to the biometric information storage unit 140 on the business support device 100 side. Is transmitted to the server 400 via the communication unit 110. A configuration in which the transmission biometric information acquisition unit transmits only update information to the server 400 may be adopted.

The server-side biometric information storage unit 450 includes a server-side biometric information acquisition unit 420 that receives the face information via the communication unit 110, and a server-side biometric information registration that stores the received biometric information in the server-side biometric information storage unit 450. Means 440 are provided. A configuration in which the server-side transmitted biometric information acquisition unit 420 transmits the face information stored in the server-side biometric information storage unit 450 to the biometric information storage unit 140 of each business support apparatus 100 can be employed every predetermined time. A configuration in which the business support apparatus 100 that transmits the face information stored in the server-side biometric information storage unit 450 may be determined in advance. For example, the address information of the facility where the business support apparatus 100 is installed is stored in advance, and the facility is installed in a neighboring area of each address (can be determined in units of addresses such as for each prefecture and for each city). A configuration may be adopted in which the face information is transmitted so that the same information is stored in the business support apparatus 100.
(Embodiment 2)
<Business support process 2 already registered>
Next, processing when the target customer has already been registered will be described with reference to each of the above drawings and FIG. FIG. 7 is a flowchart showing the customer authentication process of the present invention. Since the processing other than the processing when the target customer is already registered as the customer is the same as that in the first embodiment, the illustration and the description are omitted.

First, the biometric information acquisition device 300 starts acquiring (extracting) the target customer's face information, and the target customer's face information is searched (FIG. 3: START → S101YES → S102 → S103NO → S104YES). . At this time, the biological information acquisition device 300 acquires facial information that matches the acquired facial information from the biological information storage unit 140. And the customer name memorize | stored with the searched face information is displayed on the display reception means 310 of the biometric information acquisition apparatus 300 (FIG. 3: S105). For example, a configuration that is displayed on a touch panel may be employed, or a configuration that is emitted as a sound from a speaker provided in the display receiving unit 310 may be employed. Thereafter, a deposit / withdrawal operation is performed, and the process ends (FIG. 3: S106 → END).

On the other hand, if face information that matches the face information of the target customer cannot be retrieved from the biometric information storage means 140, it is determined whether or not the biometric information extraction means 320 should re-extract the face information of the target customer, and the display receiving means 310 acquires the judgment result of the target customer (FIG. 3: S104 NO → B1). For example, when the person in charge wants to re-extract face information, a configuration is adopted in which the display reception unit 310 receives the determination result by pressing a start switch provided in the display reception unit 310 of the biological information acquisition apparatus 300. it can. In response to this, the display receiving means 310 acquires whether or not to re-extract face information. When re-extracting, the display receiving unit 310 notifies the biometric information extracting unit 320 that face information of the target customer is extracted again. Then, in the same manner as the above processing, face information that matches or is similar to the face information is searched. (FIG. 7: B1 → S301 YES → S302 → S303). If face information matching the target customer cannot be searched again, the biometric information reacquisition process is repeated (FIG. 7: S303 NO). If the person in charge does not want to reacquire biometric information but wishes to perform new registration, the new registration procedure described in the first embodiment is performed (FIG. 7: S301 NO → S305 YES → A). .

If biometric information (face information) matching the target customer is found as a result of the biometric information reacquisition procedure, the process in the normal operation ends (FIG. 7: S303 YES → S304 → B2 → S106 NO → END).
(Embodiment 3)
<Deposit / withdrawal operations>
In the third embodiment, processing when the target customer acquires facial information of the target customer again at the time of deposit / withdrawal operation (refers to purchase of goods or payment for service) will be described. Some stores may require confirmation (authentication) of the customer again at the time of accounting. In this case, the customer face information is reacquired by the apparatus or system described in the first and second embodiments. In the present embodiment, processing when a customer's confirmation is required again when purchasing a product on a portal site via a network will be described. That is, by acquiring customer face information at the time of deposit / withdrawal, it is possible to clarify the target customer who purchases the product.

For example, when the deposit / withdrawal operation of the target customer is input to the display receiving unit 310 provided in the biometric information acquisition apparatus 300, the biometric information sorting unit 120 is notified of the deposit / withdrawal operation via the communication unit 110. The biometric information sorting unit 120 determines whether the process input by the target customer is a process that requires a deposit / withdrawal operation. When deposit / withdrawal processing is required, the following procedures are performed.

First, similar to the above-described new registration and biometric information reacquisition processing, the biometric information of the target user is acquired by the biometric information acquisition apparatus 300 (FIG. 9: Start → S401). In this case, a flag indicating that it is a deposit / withdrawal process is added to the biometric information. In addition, since the biometric information of the target user is acquired at the time of authentication, the acquired biometric information may be used, but a configuration in which the biometric information is acquired again for security enhancement is adopted.

When the biometric information is transmitted from the biometric information acquisition apparatus 300 as described above, the biometric information sorting means 120 provided in the business support apparatus 100 sorts the biometric information indicating that there is a deposit / withdrawal process. In the case of deposit / withdrawal processing, the biometric information selection unit 120 searches the biometric information storage unit 140 for biometric information that matches the acquired biometric information (FIG. 9: S402 YES → S403), and confirms whether or not authentication regarding the target customer is possible. Query means 130. When the target group can be authenticated, the person in charge notifies the customer confirmation means 130 that the authentication is possible. Here, that authentication is possible means that the biological information acquired from the target customer can identify the target customer. For example, the biological information acquired from the target customer is displayed on the display receiving means provided in the business support apparatus 100 (desirably displayed on the touch panel). The displayed biological information (face information) of the target customer is the target customer. When the customer can be identified, the target customer can be authenticated.

As in the case of new registration, the person in charge determines whether the authentication is actually possible (determines whether the biometric information acquired from the target customer can identify the target customer, and the present invention. The person who has the authority to judge whether or not to authenticate with the system that uses the business support apparatus 100. For example, the employee of the sales destination regarding the deposit and withdrawal is the person in charge. A configuration can be employed. The biometric information of the person in charge is stored in the biometric information storage unit 140 (registration of the person in charge), and the registered person in charge performs the authentication. That is, the biometric information of the person in charge is acquired by, for example, the biometric information acquisition apparatus 300, and the business support apparatus 100 authenticates the person in charge, so that the authenticated person in charge determines the authentication for the target customer. Become.

When it is confirmed that the authentication is possible, the customer confirmation means 130 is notified that the authentication is possible. The customer confirmation unit 130 notifies the authentication unit 170 that the target customer can be authenticated. In response to this, the authentication means 170 authenticates the target customer (FIG. 9: S404 YES → S405). Note that the face information of the target customer is stored as a deposit / withdrawal record. By configuring as described above, it is possible to clarify the fact that the target customer himself has performed the deposit / withdrawal process. If biometric information that matches the biometric information acquired from the target customer cannot be retrieved from the biometric information storage means 140, the biometric information is reacquired in the same manner as described above (FIG. 9: S402 NO → S406 YES), and the reacquisition is not performed. In this case, authentication is not established for the deposit / withdrawal procedure (FIG. 9: S406 NO → S407).
(Embodiment 4)
In FIG. 3, when the target customer is new registration, the structure which attaches the flag of new registration was employ | adopted. On the other hand, as shown in FIGS. 10 and 11, it is also possible to adopt a configuration in which a new registration procedure is started by assuming that a new registration is made when the target customer's face information is not searched.

S501 and S502 shown in FIG. 10 are the same as S101 and S102 in FIG. 3, and S504 and S505 in FIG. 10 are the same as S105 and S106 in FIG. That is, when the biometric information search means 160 refers to the biometric information storage means 140 and face information that matches the face information of the target customer is not searched, it is determined as new registration and the biometric information registration means 150 informs the biometric information registration means 150 of the new registration. A notification configuration can be adopted.
(Other)
In the present invention, face information is searched based on digital information that can uniquely identify a target customer. Therefore, although face information that matches the target customer may not be searched, there is little possibility that face information of a customer different from the target customer will be searched (hereinafter referred to as erroneous search). However, by adopting the following configuration, it becomes possible to identify the target customer in the case of the erroneous search.

For example, the voice information of the target customer is stored in advance, and when the target customer cannot be searched, the voice of the target customer is input. Then, it is possible to adopt a configuration in which the voice analysis means confirms that the inputted voice of the target customer matches the voice information stored in advance and is the target customer. That is, the voice information that the target customer pronounced the keyword specified by the target customer is stored in the biometric information storage means. Then, the voice analysis means determines whether the target customer himself has pronounced the keyword by comparing the voice information for the keyword pronounced by the target customer with the voice information stored in the biological information storage means. When the voice analysis unit determines that the target customer himself has pronounced the keyword, the authentication unit 170 can authenticate the target customer. It goes without saying that the configuration for identifying the target customer by the voice analysis means is applicable even when the target customer cannot be searched during the deposit / withdrawal process.

The business support device 100 and the business support system including the business support device 100 are optimal for group authentication. For example, it is possible to use the business support system and the business support device in a reliable business support system in a specific group or a membership service providing site.

With the above-described configuration, the biometric information extracted from the customer receives a determination as to whether or not it matches the customer, and the biometric information is obtained by associating the confirmed biometric information of the customer with the customer information of the corresponding customer. It memorize | stores in a memory | storage means. Then, it is possible to configure a business support apparatus that determines whether or not the customer's biometric information matches and is notified of the confirmed customer's customer information. For example, when a customer's face is imaged with a predetermined camera, the customer's face information can be acquired, and the customer information can be stored in association with customer information such as a name. Therefore, the person in charge who wants customer information can acquire the customer information of the customer by imaging the face of the target customer with a camera or the like, and can configure a device that supports the work of the person in charge. The above availability is great.

DESCRIPTION OF SYMBOLS 100 Business support apparatus 110 Communication means 120 Biometric information selection means 130 Customer confirmation means 140 Biometric information storage means 150 Biometric information registration means 160 Biometric information search means 170 Authentication means 200 Business support system 300 Biometric information acquisition means 310 Display reception means 320 Biometric information Extraction means 400 Server 420 Server-side biometric information acquisition means 430 Server-side biometric information acquisition means 440 Server-side biometric information registration means 450 Server-side biometric information storage means

Claims

In the business support device that supports the work of the person in charge using the biological information extracted from the customer,
Biometric information storage means for storing biometric information extracted from the customer and customer information for specifying the customer in association with each other;
Customer confirmation means for receiving a determination as to whether or not the biometric information extracted from the customer matches the customer, and confirming the customer;
When the customer is confirmed by the customer confirmation means, the biological information registration means for storing the biological information extracted from the customer and the corresponding customer information of the corresponding customer in the biological information storage means,
A business support apparatus comprising: communication means for notifying customer information of a customer registered by the biometric information registration means.
Based on the biometric information extracted from the person in charge confirming the target customer, the biometric information registration means registers the person in charge,
The business support apparatus according to claim 1, wherein the customer confirmation unit receives a determination of a person in charge registered by the biometric information registration unit.
A biometric information acquisition device for acquiring face information of the target customer;
Biometric information search means for searching for biometric information that matches the biometric information of the customer acquired by the biometric information acquisition means from the biometric information stored in the biometric information storage means,
The business support apparatus according to claim 1, wherein when the biometric information retrieved by the biometric information retrieval unit matches the biometric information of the target customer, the business support device according to claim 1 is notified.
4. The business support apparatus according to claim 3, further comprising a speaker that generates a name of the customer when the customer information of the target customer is notified.
When the target customer performs a deposit / withdrawal operation, the biometric information acquisition device acquires the target customer's face information,
From the biological information stored in the biological information storage means, the biological information search means searches for biological information that matches the biological information of the customer acquired by the biological information acquisition means,
The business support apparatus according to claim 1, wherein when the biometric information retrieved by the biometric information retrieval unit matches the biometric information of the target customer, the business support device according to claim 1 is notified.
The biological information is information obtained by combining one or more of face information, fingerprint information, palm shape information, retinal information, iris information, blood vessel information, audio information, and ear shape information. The business support device described.
In the business support system that supports the work of the person in charge using the biometric information extracted from the customer,
A server connectable with a plurality of business support devices according to any one of claims 1 to 6 via a network;
Each business support device transmits the biological information stored in the biological information storage means to the server,
A business support system in which the server transmits each received biometric information to biometric information storage means provided in the plurality of business support devices.
A member-based service providing site that provides business support by the business support device according to any one of claims 1 to 6 or the business support system according to claim 7.
The biological information is face information;
The biometric information storage means stores the name information of the customer from whom the biometric information is extracted in association with the biometric information,
The biometric information search means searches for name information associated with the biometric information,
The membership service providing site according to claim 8, wherein the service is provided in a state in which the face of the target customer corresponding to the biometric information searched by the biometric information search means is displayed.
The biometric information storage means stores the keyword designated by each customer as voice information pronounced by the customer,
Voice analysis means for comparing the voice information for the keyword pronounced by the customer with the voice information stored in the biological information storage means, and determining whether the customer himself pronounced the keyword;
10. The membership service providing site according to claim 8 or 9, wherein when the voice analysis means determines that the customer has pronounced the keyword, the service is provided.