WO2012072690A1 - Procédé et système de réseau informatique permettant de contrôler un accès utilisateur à un site transactionnel associé à un site web - Google Patents

Procédé et système de réseau informatique permettant de contrôler un accès utilisateur à un site transactionnel associé à un site web Download PDF

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Publication number
WO2012072690A1
WO2012072690A1 PCT/EP2011/071407 EP2011071407W WO2012072690A1 WO 2012072690 A1 WO2012072690 A1 WO 2012072690A1 EP 2011071407 W EP2011071407 W EP 2011071407W WO 2012072690 A1 WO2012072690 A1 WO 2012072690A1
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WO
WIPO (PCT)
Prior art keywords
queue
user
website
transactional
site
Prior art date
Application number
PCT/EP2011/071407
Other languages
English (en)
Inventor
Niels Henrik Sodemann
Camilla Ley Valentin
Martin Pronk
Original Assignee
Queue-It Aps
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Queue-It Aps filed Critical Queue-It Aps
Publication of WO2012072690A1 publication Critical patent/WO2012072690A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services

Definitions

  • the present invention relates to a method for alleviating the load on transactional sites, i .e. websites, deriving from a large number of simultaneous users.
  • One specific field of application of the present invention is on-line ticket sales sites, which are particularly vulnerable to overload interruptions or crashes when advance sales of tickets to top-tier music or sports events are initiated.
  • US patent No. 7,099,933 discloses an internet customer access system comprising a redirect receiving unit for generating a request for a capacity determination of a website.
  • the system further comprises a capacity determination unit for determining if the website has the capacity to handle an additional customer and a notification unit for notifying the customer if the website current has insufficient capacity to accommodate additional customers.
  • a redirect unit redirects the customer to the website if sufficient capacity is found.
  • a scheduling processor is disclosed for scheduling access of the customer to the website if the capacity determination unit indicates that no capacity exists.
  • a customer identification unit may be provided for determining whether the customer has scheduled access to the website.
  • the invention provides a method for controlling user access to a transactional site associated with a website, comprising :
  • the invention provides a computer network system configured to control user access to a transactional site associated with a website, the computer network system comprising :
  • a queue system configured to generate a queue of user requests for access to the transactional site
  • the website is configured to redirect the user requests to the queue system
  • the queue system is configured to generate a queue of said user requests and to redirect each user request to the transactional site according to a predetermined redirect schedule.
  • the predetermined redirect schedule is preferably determined before the user request is received by the queue system, or at the latest upon receiving the user request. Hence, an accurate estimate of queue time may be communicated to the user immediately as the user request is entered into the queue.
  • the website may typically include a page comprising a graphical user interface, in which users may choose to enter ticket sales, tax report interfaces, or the like.
  • the end-user systems may comprise workstations, such as personal computers, operated by human operators and connected to the internet.
  • the transactional site comprises functionality for performing actions, such as for receiving and processing purchasing orders, ticket sales, data information requests, etc.
  • the website and the transactional are typically provided by a web provider.
  • the queue system may be provided by the web provider too, however in preferred embodiments the queue system is provided by a third party.
  • the queue system may comprise a plurality of web servers in a distributed network, such as a cloud computing network. This allows the system to be scalable to match the number of users for any given application and assures the availability of appropriate computer resources even for large- scale applications.
  • Fig . 1 schematically illustrates a computer network system according to the present invention, comprising functionality for carrying out the method according to the invention
  • Fig . 2 schematically illustrates interaction between end-user systems and the queue system
  • Fig . 3 is a flow chart illustrating steps performed by the queue system .
  • Fig. 1 The system illustrated in Fig. 1 generally operates as follows :
  • User system 200 herein also referred to as end-user system 200, queries a name server 300 to resolve a http-address, such as www.site.com
  • Name Server 300 returns TCP-IP address to the requested site
  • queue system 100 From the site 400 the end-user system 200 is directed to the queue system 100 5) Queue system 100 returns information to end-user system 200 about queue status, such as queue identifier, queue number, estimated waiting time, i.e. estimated remaining time in queue 6) When first in queue end-user system 200 is redirected to transactional site 500, whereby the user, i .e. operator, of the end-user system 200 experiences to be redirected to the transactional site 500
  • End-user system 200 receives information from and interacts with transactional site 500
  • the queue id may be a globally unique identifier or a GUID (a type of identifier used in software applications to provide a unique reference number.
  • the value is represented as a 32 character hexadecimal string, such as ⁇ 21 EC2020-3AEA-1069-A2DD-08002B30309D ⁇ and usually stored as a 128 bit integer) .
  • the queue identifier may be represented in a HTTP representation, such as
  • the end-user system 200 may include a personal computer running the Microsoft WindowsTM, PalmOSTM, Unix, Linux, SolarisTM, OS/2TM, BeOSTM, MacOSTM, AndroidTM or any other applicable operating system or platform.
  • the end-user system 200 may include a
  • the end-user system 200 may additionally include an electronic storage memory, such as RAM , EPROM, a hard drive, DVD or rewritable DVD, Blueray or rewriatable Blueray, CDROM or rewritable CDROM .
  • an electronic storage memory such as RAM , EPROM, a hard drive, DVD or rewritable DVD, Blueray or rewriatable Blueray, CDROM or rewritable CDROM .
  • the site 400 a nd the transactional site 500 may include, for instance, a workstation running Microsoft WindowsTM NTTM, WindowsTM. 2000, WindowsTMVista, WindowsTM 7, Unix, Linux, Xenix, IBM AIX., Hewlett-Packard UXTM, Novell NetwareTM, Sun Microsystems SolarisTM, OS/2TM, BeOSTM, Mach, Apache, OpenStepTM or other operating system or platform
  • Microsoft WindowsTM NTTM WindowsTM. 2000
  • WindowsTMVista WindowsTM 7, Unix, Linux
  • Xenix IBM AIX.
  • Hewlett-Packard UXTM Novell NetwareTM
  • Sun Microsystems SolarisTM OS/2TM
  • BeOSTM Mach
  • Mach Apache
  • OpenStepTM OpenStepTM or other operating system or platform
  • the queue system relies on HTTP redirects, see W3C and RFC2616
  • a user has an open browser on a given page on the internet. A link to the
  • transactional site such as a ticket sales site points to the queue system
  • the queue system saves information about the end-user in the queue b.
  • the queue system supplies a unique queue id
  • the queue system calcu lates the user's position in the queue d.
  • the queue system offers the user the possibility to request information about the unique queue id
  • the forecaster calculates the speed of the queue and offers the user the possibility to request information about when to be served, i .e. estimated remaining time in the queue.
  • the "open window” allows the user to be redirected to the transactional site within a predetermined time slot from the moment the user request has reached the front-end of the queue.
  • the duration of the time slot may be configurable. It may, for example, be 10 minutes.
  • the Red i rector will allow him to be redirected to the transactional site for a configurable number of redirects, e.g . 5.
  • the queue system illustrated in Fig. 2 comprises the following modules :
  • Queue front-end receives the request from the end-user system 200 (see Fig. 1), returns information to end-user system about the queue system 100 and checks if a new queue identifier is to be generated or if existing queue identifier can read from the queue
  • Queue holds the tota l queue with each user's unique queue identifier as key.
  • the queue holds information about each user, such IP address, browser, etc., creation time, aueue identifier, queue number, etc.
  • Red i rector redirects the user to the transactional site via a configu rable URL, when his turn is up, i .e. when he is at a front end of the queue
  • Notifier can notify a user about his queue identifier and relevant information linked to the queue identifier, such as by sending an e-mail or a text message
  • Fig . 3 is a flow chart illustrating steps performed by the queue system of Figs. 1 and 2.
  • a user either has no queue identifier, i.e. an empty queue identifier, or a queue identifier.
  • the queue identifier may be linked to the user's system either as an URI, i.e. a Uniform Resource Identifier, which is a string of characters used to identify a name or a resource on the Internet.
  • the queue identifier may hence include a link on a webpage, persisted on the user system in a cookie or typed into a browser.
  • the queue system receives a HTTP request with the queue identifier as path of the URI.
  • Queue system checks if the received queue identifier exists, if it has been used for a number of times lower than a configured threshold number and if it is inside the "open window", i.e. inside a timeslot where queue identifiers can be redirected to the transactional site. The queue system concludes if the queue identifier is valid or not.
  • the user system receives a new queue id
  • queue number such as an
  • a given queue identifier enters the "open window” when it is first in the queue (FIFO) .
  • the queue identifier is valid from the time it enters into the "open window” and a configurable time period, such as 10 minutes.
  • Normal queue behavior (as described in mathematics) will pull an element off queue when it reaches the first or last position in the queue.
  • a concept called "open window” is introduced . If the end-user system 200 interacts with the transactional site 500 and the transactional site 500 loses the end-user system's 200 connection, for example during a purchasing transaction, the "open window" concept allows the end-user system 200 to reenter the transactional site 500 for a configu rable timeslot, such as for 10 minutes.
  • the "open window” concept is defined as a range of ordered queue numbers that can be redirected to the transactional site 500. A queue number outside this range will either be provided with information about status of the queue if queue number is higher that the range or needs to be renewed if it is lower than the range, queue numbers before the "open window" is said to be expired.
  • the Forecaster and the Red i rector components work together with this logic.
  • the queue system assigns a unique queue identifier to each user request, and that the queue system provides the queue identifier to the end-user system .
  • the u nique queue identifier may comprise a link to a web page, the link being persisted on the end-user systems in cookies or typed into a browser.
  • the queue system may perform the step of determining whether said user request is linked to a unique queue identifier already in the queue, when one of the user requests is redirected to the queue system .
  • the step of assigning the unique queue identifier to the end-user system may be omitted if the user request is linked to a unique queue identifier in the queue, so that the step of assigning the unique queue identifier is only carried out if the user request is not linked to a unique queue identifier in the queue.
  • the queue system may determine an estimation of each user's remaining time in the queue.
  • the remaining time may be communicated to the user, e.g. via mail, display notification, sms or any other appropriate means of communication .
  • the redirect schedu le may be determined on the basis of a predetermined maximum turnover of users at the transactional site. For example, it may be pre-decided that the transactional site will only accept a certain number of user requests per time unit.
  • the redirect schedu le may alternatively be determined on the basis of a predetermined maximum number of simu ltaneous users being redirected to the transactional site.
  • the transactional site's current capacity is preferably not taken into account when allowing the user requests to be redirected. Accordingly, while the predetermined redirect schedule may in itself will be linked to the transactional site's capacity, the actual step of allowing users to be redirected to the transactional site is carried out independently from the transactiona l site's current capacity.
  • the redirect schedu le may based on an accumulated number of past users processed at the transactional site. It may, for instance, have been pre-decided that only a certain number of users should be allowed at the transactional site during a certain time period . In respect of ticket advance sales, it may for example be desirable that only a certain nu mber of tickets are sold via the internet at the initial phase of advance sales, in order to allow a given number of tickets to be sold in physical stores. Any user who has reached a front-end of the queue may be allowed to be immediately redirected to the transactional site within a predetermined time slot from the moment the user request has reached the front-end of the queue. The time slot may be of duration from a few seconds to several hours.
  • the queue system may comprise a plurality of web servers, and each of the user requests may be redirected from the website to one of the web servers of the queue system, which may be selected on the basis of a web server distribution function. At least one of the plurality of web servers of the queue system may be located at a location remote from at least another one of the plurality of web servers.
  • the plurality of web servers may be provided in a cloud-computing network or in a similar distributed system.
  • the queue system is preferably able to handle the queue identifiers across the plurality of web servers. Such handling can be implemented with a distributed database known per se.

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  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

Un procédé permettant de contrôler l'accès utilisateur à un site de transactions associé à un site Web consiste à recevoir, sur le site Web, des demandes utilisateur pour accéder au site de transactions, les demandes utilisateur étant transmises par des systèmes d'utilisateurs finaux connectés au site Web par le biais d'un réseau de communication ; rediriger les demandes utilisateur vers un système de file d'attente ; générer, dans le système de file d'attente, une file d'attente de demandes utilisateur pour accéder au site de transactions ; permettre à chaque demande utilisateur d'être redirigée vers le site transactionnel conformément à un programme de redirection prédéterminé. Tout utilisateur ayant atteint une extrémité avant de la file d'attente est autorisé à être redirigé vers le site transactionnel pendant un intervalle de temps prédéterminé à compter du moment où la demande utilisateur a atteint l'extrémité avant de la file d'attente. Le système de file d'attente peut comprendre une pluralité de serveurs Web dans un réseau distribué, tel qu'un réseau informatique en nuage.
PCT/EP2011/071407 2010-12-01 2011-11-30 Procédé et système de réseau informatique permettant de contrôler un accès utilisateur à un site transactionnel associé à un site web WO2012072690A1 (fr)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US41855710P 2010-12-01 2010-12-01
DKPA201070524 2010-12-01
US61/418,557 2010-12-01
DKPA201070524 2010-12-01

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WO2012072690A1 true WO2012072690A1 (fr) 2012-06-07

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PCT/EP2011/071407 WO2012072690A1 (fr) 2010-12-01 2011-11-30 Procédé et système de réseau informatique permettant de contrôler un accès utilisateur à un site transactionnel associé à un site web

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Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US11128732B1 (en) 2020-08-04 2021-09-21 Akamai Technologies, Inc. Admission policies for queued website visitors
US11900182B2 (en) 2021-10-06 2024-02-13 Imperva, Inc. Waiting room with zero latency

Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20020059436A1 (en) * 2000-11-10 2002-05-16 Masanori Kubo Service provision method via a network and service provision system using the same
US20030023734A1 (en) * 2001-07-27 2003-01-30 International Business Machines Corporation Regulating access to a scarce resource
US20030023724A1 (en) * 2001-07-27 2003-01-30 International Business Machines Corporation Regulating access to a scarce resource
WO2005112389A2 (fr) * 2004-05-14 2005-11-24 Orderly Mind Limited Systeme, procede et produit-programme informatique de mise en fil d'attente pour la gestion de la fourniture de services dans un reseau de communication
US7099933B1 (en) 2000-07-11 2006-08-29 Nortel Networks Limited System and method for regulating web site access
WO2007105006A1 (fr) * 2006-03-16 2007-09-20 Versko Limited Systeme, procede et dispositif de mise en file d'attente

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7099933B1 (en) 2000-07-11 2006-08-29 Nortel Networks Limited System and method for regulating web site access
US20020059436A1 (en) * 2000-11-10 2002-05-16 Masanori Kubo Service provision method via a network and service provision system using the same
US20030023734A1 (en) * 2001-07-27 2003-01-30 International Business Machines Corporation Regulating access to a scarce resource
US20030023724A1 (en) * 2001-07-27 2003-01-30 International Business Machines Corporation Regulating access to a scarce resource
WO2005112389A2 (fr) * 2004-05-14 2005-11-24 Orderly Mind Limited Systeme, procede et produit-programme informatique de mise en fil d'attente pour la gestion de la fourniture de services dans un reseau de communication
WO2007105006A1 (fr) * 2006-03-16 2007-09-20 Versko Limited Systeme, procede et dispositif de mise en file d'attente

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US11128732B1 (en) 2020-08-04 2021-09-21 Akamai Technologies, Inc. Admission policies for queued website visitors
EP3952256A1 (fr) 2020-08-04 2022-02-09 Akamai Technologies, Inc. Politiques d'admission amélioré de visiteurs de sites web en file d'attente
US11900182B2 (en) 2021-10-06 2024-02-13 Imperva, Inc. Waiting room with zero latency

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