WO2011147339A1 - 用户感受测量方法、设备和系统 - Google Patents
用户感受测量方法、设备和系统 Download PDFInfo
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- WO2011147339A1 WO2011147339A1 PCT/CN2011/075220 CN2011075220W WO2011147339A1 WO 2011147339 A1 WO2011147339 A1 WO 2011147339A1 CN 2011075220 W CN2011075220 W CN 2011075220W WO 2011147339 A1 WO2011147339 A1 WO 2011147339A1
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- user experience
- user
- base station
- experience measurement
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W24/00—Supervisory, monitoring or testing arrangements
- H04W24/10—Scheduling measurement reports ; Arrangements for measurement reports
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W24/00—Supervisory, monitoring or testing arrangements
- H04W24/02—Arrangements for optimising operational condition
Definitions
- the present invention relates to the field of communications, and in particular to a measurement technique for quality of user experience. Background technique
- QoS quality of service
- Qos is generally understood as performance indicators of the underlying packet data transmission, such as jitter, bandwidth, and bit errors.
- QoE Quality of Experience
- An aspect of the present invention provides a user experience measurement method, including: receiving, by a user equipment, user experience measurement configuration information sent by a base station, where the user experience measurement configuration information includes a user experience measurement quantity; and the user equipment measures the user experience measurement quantity. Obtaining the measured value of the user experience measurement amount; the user equipment is generated according to the measured value of the user experience measurement amount The user experiences the measurement result; the user equipment reports the user experience measurement result to the base station by using a signaling message.
- a further aspect of the present invention provides a user equipment, including: a receiving unit, configured to receive user experience measurement configuration information sent by a base station, where the user experience measurement configuration information includes a user experience measurement quantity; and a measurement unit, configured to perform the user experience The measurement quantity is measured to obtain the measurement value of the user experience measurement quantity; the generating unit is configured to generate the user experience measurement result according to the measurement value of the user experience measurement quantity; and the reporting unit is configured to send the signaling message to the base station Report the above user experience measurement results.
- a further aspect of the present invention provides a base station, including: a sending unit, configured to send user experience measurement configuration information to a user equipment by using a signaling message, where the measurement configuration information includes a user experience measurement quantity; and a receiving unit, configured to use the And causing the message to receive the user experience measurement result generated by the user equipment according to the user experience measurement configuration information and reported.
- Still another aspect of the present invention provides a user experience measurement system including the user equipment and the base station as described above.
- a still further aspect of the present invention provides a user equipment, including: an input unit, configured to manually input a user experience level on the user equipment by using the input unit; and a sending unit, configured to send the user by using a measurement report or a dedicated RRC message The feeling level is sent to the network device.
- the user equipment measures the user experience measurement quantity, generates the user experience measurement result, and reports the user experience measurement result to the base station, so that the user equipment can actively and timely report the user experience measurement result, and enable the base station to know the user experience in time.
- the measurement results improve the efficiency of reporting and collecting user experience and network self-optimization.
- FIG. 1 is a schematic flowchart of a user experience measurement method according to an embodiment of the present invention
- FIG. 2 is a schematic flowchart of a user experience measurement control method according to an embodiment of the present invention
- Schematic diagram of the structure of the user equipment 4 is a schematic structural diagram of a base station according to an embodiment of the present invention
- FIG. 5 is a schematic structural diagram of a user experience measurement system according to an embodiment of the present invention
- FIG. 6 is a schematic structural diagram of another user equipment according to an embodiment of the present invention. detailed description
- the "base station” described in this embodiment may be different access network devices, for example, a base station (Base Station, BS), an evolved base station eNB, and a wireless network. Controller (Radio Network Controller, RNC) / Node B (NodeB), Base Station Controller (BSC) / Base Transceiver Station (BTS).
- RNC Radio Network Controller
- NodeB Node B
- BSC Base Station Controller
- BTS Base Transceiver Station
- a user experience measurement method provided in this embodiment, as shown in FIG. 1, includes the following content. 101.
- the user equipment receives user experience measurement configuration information sent by the base station, where the measurement configuration information includes a user experience measurement quantity.
- the user experience measurement configuration information further includes: a correspondence between a threshold of the user experience measurement amount and a user experience level.
- the foregoing user experience measurement configuration information may be separately configured for distinguishing between an active state user device or an idle state user device, or may be uniformly configured without distinguishing between an active state user device or an idle state user device.
- the user experience measurement quantity includes one or more of the following information: information that the user abnormally hangs up the service, user experience level information, delay information (eg, VOIP service response delay, page first access delay, etc.), Bit error rate information, retransmission times information, business abnormal interruption number information, call failure information (for example: number of call failures or call failure rate), call success rate, single pass, jitter, page refresh failure information (for example: page refresh Failures or page refresh failure rate), page refresh success rate, download rate, etc.
- delay information eg, VOIP service response delay, page first access delay, etc.
- Bit error rate information e.g., retransmission times information
- business abnormal interruption number information e.g., call failure information (for example: number of call failures or call failure rate), call success rate, single pass, jitter, page refresh failure information (for example: page refresh Failures or page refresh failure rate), page refresh success rate, download rate, etc.
- time information includes a latitude and longitude or a cell ID of the
- the user equipment measures the user experience measurement amount, and obtains a measured value of the user experience measurement amount.
- the measured value of the user experience measurement may be an average value obtained by measuring the measurement quantity in a period of time, or a value obtained by calculation by another algorithm during the time period (for example, a weighting algorithm), or may be once Measured value.
- the user equipment generates a user experience measurement result according to the measured value of the user experience measurement amount.
- the user equipment reports the user experience measurement result to the base station by using a signaling message.
- the user experience measurement result includes a user experience level corresponding to the measured value of the user experience measurement amount, or a measurement value including the user experience measurement quantity, or includes a measurement value corresponding to the user experience measurement quantity.
- the user's perceived level and the measured value of the user's perceived measurement are the user experience measurement amount and the measured value of the user's perceived measurement.
- the measured value of the user's perceived measurement amount may be directly reported; or the threshold of the user's perceived measurement amount and the user's perceived level included in the configuration information may be measured according to the user experience.
- Corresponding relationship and the measured value of the user's perceived measurement amount determining the user's feeling level, and then reporting the user's feeling level corresponding to the measured value of the user's feeling measurement quantity, or reporting the user feeling corresponding to the measured value of the user feeling measurement quantity
- the level and the measured value of the measured quantity of the user; the user's feeling level may also be determined by default, or by agreement, or by the user's own decision, and then the user's feeling level is reported, or the user's feeling level and the user's feeling level are reported.
- the measured value of the quantity may also be determined by default, or by agreement, or by the user's own decision, and then the user's feeling level is reported, or the user's feeling level and the user's feeling level are reported.
- the user equipment when the user equipment measures the measurement amount (for example, the service response delay), if the measured value of the service response delay is less than 200 ms (this value is an example, the values in Table 2-5 below are examples, the user And the network can define the threshold according to the actual situation), and report the level of the user's feeling to the base station, "good (1)", or report the measured value of the response delay x, or report the user's sense.
- the measured value X of the above service response delay may be a measured value, or may be an average measured value or a value calculated according to other algorithms (such as a weighting algorithm)) .
- the base station may further determine the level of the user experience based on the measured value of the response delay. For example, for a Voice over Internet Protocol (VOIP) service, the base station can determine the user sense based on the measured value X of the response delay and the correspondence between the response delay threshold and the user experience level (see Table 1).
- VOIP Voice over Internet Protocol
- different services may have different user experience measurement thresholds, for example: the response delay threshold of the paging service shown in Table 2, and the delay of the web browsing service (web service) shown in Table 3.
- the threshold ie, the page view delay threshold
- the response delay threshold of the VOIP service shown in Table 1 are different.
- the threshold and corresponding user experience level may also be different.
- the measurement amount shown in Table 4 is "the number of times the business is abnormally interrupted".
- the measurement quantity is "the number of times the business is abnormally interrupted".
- the level of the user experience is reported to the base station as "poor (3), or the number of times the service is abnormally interrupted is measured.
- the base station may also determine the level of the user experience according to the number of abnormal interruptions of the service, for example, according to the number z of service abnormal interruptions and the delay threshold.
- the corresponding relationship of the user's feeling level (as shown in Table 4), and the user's feeling level is determined as "poor (3),,.
- different measurement thresholds and corresponding user experience levels may be obtained;
- the measured values of these measured quantities may be statistical values over a period of time.
- the user equipment may also count the number of times that the user hangs up the service abnormally due to poor service quality, and reports the user experience level of the service or reports the abnormality. The number of times the service is hanged up, or the user experience level of the service is reported, and the number of times the user equipment hangs up the service. As shown in Table 5, where n and m can be preset values of the system.
- the radio resource control (RRC) layer of the user equipment receives a command requesting the user equipment to initiate RRC release, at least one of the following five situations (not limited to the five cases)
- the user equipment determines that the RRC is released, the user equipment cannot tolerate the poor quality of the service and does not normally hang up the service. In this case, the number of abnormally hang-up services is increased by one.
- the paging delay is greater than the preset threshold (for example, 12ms); the other party does not answer;
- the wireless signal quality is lower than the preset threshold of the network, for example: reference signal received power
- RSRP Reference Signal Received Power
- RSRQ Reference Signal Received Quality
- RSI Received Signal Strength Indicator
- SI Reference Signal Noise!
- SINR signal to interference noise ratio
- RSCP received signal code power
- the “preset threshold” in the above 1) - 5) refers to the threshold of the corresponding user experience level preset by the system as "poor,”.
- the base station when the base station receives the number of abnormally hang-up services sent by the user equipment, the base station can determine the level of the user's experience according to the number of times the abnormally hangs the service. For example, the base station hangs according to the abnormality. The number of disconnected services and the corresponding relationship between the count threshold of the abnormal active hang-up service and the user's perceived level (as shown in Table 5), and the user experience level corresponding to the measured value is determined.
- the user equipment may receive the user experience measurement configuration information from the base station by using a Minimizing Drive Test (MDT) process, correspondingly to the user in the foregoing embodiment, 104.
- MDT Minimizing Drive Test
- the device can also report the user experience measurement result to the base station through the MDT process.
- the user equipment receives the MDT control information sent by the base station, where the MDT control information includes the user experience measurement configuration information, and correspondingly, after the user equipment generates the user experience measurement result, the user experience measurement result is reported to the base station by using the MDT measurement report.
- the user equipment may receive the user experience measurement configuration information from the base station by using a broadcast message or an RRC message, where the RC message may be adding a user experience cell to the existing measurement control message, or It is a new RRC message dedicated to controlling user experience measurement.
- the user equipment may also report the user experience measurement result by using an RRC message, where the RC message may be a cell that adds a user experience in the existing measurement report message, or may be added. An RRC message dedicated to the user's feeling of reporting.
- the user equipment receives a system broadcast message or an RRC message sent by the base station, where the system broadcast message or the RRC message includes user experience measurement configuration information, and correspondingly, after the user equipment generates the user experience measurement result, the user feels through the RC message.
- the measurement result is reported to the base station. More specifically, the user equipment in the active state or the idle state can be in the dedicated RRC. The user's experience measurement result is reported in the message, and the user equipment in the idle state may also carry the user experience measurement result in the RRC setup complete message or the tracking area update message after the RRC establishment is initiated.
- time information when the user equipment reports the user experience measurement report, one or more of the following information may be reported: time information, wireless environment information, and user equipment location information.
- the location information includes the latitude and longitude or cell ID of the location of the user equipment, and the time information includes absolute time or relative time.
- the user equipment reports the user experience measurement result when the report condition is met, and may be a real-time report or a non-real-time report.
- the non-real-time report may be that the user equipment first records the measurement result, waits for the network to be not busy, or reports the condition when the condition is met.
- the non-real-time reporting process may report the user experience measurement result directly to the base station after the user equipment generates the user experience measurement result.
- the notification information may be sent to the base station to notify the base station that the user feels the measurement result to be reported.
- the user equipment receives the user experience measurement report indication sent by the base station, the user equipment reports the user experience measurement result to the base station.
- the user equipment can actively and timely report the user experience measurement result, and improve the efficiency of reporting and collecting the user experience and the network self-optimization.
- the next embodiment provides a user experience measurement control method.
- This embodiment is a user experience measurement control method provided from the network side, and corresponds to the user experience measurement method performed by the user equipment. Therefore, the content of the corresponding relationship between the user experience measurement quantity and the user experience measurement quantity threshold and the user experience level in this embodiment is similar to the above embodiment, and details are not described herein again. As shown in FIG. 2, the following embodiments provide the following content.
- the base station sends user experience measurement configuration information to the user equipment by using a signaling message, where the measurement configuration information includes a user experience measurement quantity.
- the user experience measurement configuration information further includes: a correspondence between a threshold of the user experience measurement amount and a user experience level.
- the foregoing user experience measurement configuration information may be separately configured for distinguishing between an active state user device or an idle state user device, or may be uniformly configured without distinguishing between an active state user device or an idle state user device.
- the base station may: receive, by the base station, the user experience measurement configuration indication information sent by the network management device (for example, the operation management system OAM), where the user feels the measurement configuration indication information.
- the network management device for example, the operation management system OAM
- the base station is instructed to perform a user experience measurement configuration on a plurality of user equipments.
- the foregoing base station receives, by using a signaling message, a user experience measurement result that is generated and reported by the user equipment according to the user experience measurement configuration information.
- the user experience measurement result includes a user experience level corresponding to the measured value of the user experience measurement quantity, or a measurement value including the user experience measurement quantity, or includes a measurement value corresponding to the user experience measurement quantity.
- the user's perceived level and the measured value of the user's perceived measurement are the user experience measurement quantities.
- the base station can determine the level of the user experience based on the value of the measurement amount perceived by the user. For example, the base station determines a user experience level corresponding to the measured value according to the correspondence between the threshold of the measured quantity and the user's perceived level and the measured value.
- the user experience measurement configuration information may also be included in the user equipment context, and transmitted in a handover message or other message (for example, a signaling trace message).
- the method further includes: receiving, by the base station, the notification information sent by the user equipment, and obtaining that the user equipment has a user experience measurement result to be reported; and when the base station determines to let the user equipment report the user experience measurement result, indicating the user equipment Report the user experience measurement results.
- time information includes the latitude and longitude of the location of the user equipment or the cell ID
- time information includes an absolute time or a relative time.
- the network optimization may be performed according to the user experience measurement result, or the base station reports the user experience measurement result to the network management device, where the network management device performs network optimization.
- Optimize service-related service parameters including adjusting service quality parameters, and/or adjusting the relationship between the threshold of user experience measurement and the user experience level.
- the base station or the network management device identifies whether it is based on the reported location information (latitude and longitude or cell ID) of the user equipment, radio signal quality information (RSRP/RSRQ, etc.), time information, and measured values of the measured amount of the user experience. Overwrite the problem and then optimize the business priority or buffer size.
- the base station may send the user experience measurement configuration information to the user equipment by using the MDT process.
- the base station may receive, by using the MDT process, the user equipment to report the user experience measurement result.
- the base station sends the MDT control information to the user equipment, where the MDT control information includes the user experience measurement configuration information.
- the user equipment can receive the MDT measurement report sent by the user equipment, where the MDT measurement report includes the user experience measurement result.
- the base station may also send the user experience measurement configuration information to the user equipment by using a broadcast message or an RC message, and correspondingly to the 202 in the foregoing embodiment, the base station may also receive the RC sent by the user equipment.
- the message gets the user experience measurement results.
- the base station sends a system broadcast message or an RRC message to the user equipment, where the system broadcast message or the RRC message includes user experience measurement configuration information, where the RRC message may be a new user experience cell in the existing measurement control message, It can be a new RRC message dedicated to controlling user experience measurements.
- the eNB receives the RRC message (such as the RRC setup complete message or the tracking area update message) sent by the user equipment, where the RRC message includes the user experience measurement result, and the RRC message may be added in the existing measurement report message.
- the RRC message may be added in the existing measurement report message.
- User experience The cell may also be a new RRC message specifically for the user to feel the report.
- the technical solution provided by the embodiment can implement the measurement control of the user experience by the base station, so that the base station can know the user experience measurement result in time, and improve the collection of the user experience and the efficiency of the network self-optimization.
- An embodiment of the present invention further provides a user experience reporting method, including: manually inputting a user experience level on a user equipment. For example, the user manually inputs a "good,”, "normal”, or “poor” level on the user device.
- a dialog box may be displayed on the user interface of the mobile phone for the user to select.
- the user equipment sends the user experience level to the network device through a measurement report or a dedicated RRC message.
- the measurement report includes the MDT measurement report and other measurement reports of the user equipment (for example, the measurement report during the normal measurement reporting process by the user equipment).
- a cell about the user's feeling may be added in the MDT measurement report or the general measurement report; or an RRC message may be added as a dedicated RRC message for reporting the user experience.
- the user equipment may receive user experience measurement configuration information sent by the network device, where the user experience measurement configuration information is used to notify the user equipment to perform user experience measurement.
- the user equipment receives the measurement configuration control message or the dedicated RRC message sent by the network device, where the measurement configuration control message or the dedicated RRC message includes the user experience measurement configuration information.
- the foregoing measurement configuration control message includes an MDT measurement configuration control message and other measurement configuration control messages of the user equipment (for example, a measurement configuration control message during a normal measurement configuration control process performed by the network device).
- the cell about the user experience may be added in the MDT measurement configuration control message or the common measurement configuration control message; or an R C message may be added as a dedicated RRC message to send the user experience measurement configuration control message.
- the embodiment provides a user equipment 300, including: a receiving unit 310, a measuring unit 320, a generating unit 330, and a reporting unit 340.
- the receiving unit 310 receives the user experience measurement configuration information sent by the base station, where the user experience measurement configuration information includes the user experience measurement quantity; the measurement unit 320 measures the user experience measurement quantity to obtain the measured value of the user experience measurement quantity.
- the generating unit 330 generates a user experience measurement result according to the measured value of the user experience measurement quantity; the reporting unit 340 reports the user experience measurement result to the base station by using a signaling message.
- the user experience measurement configuration information further includes: a correspondence between a threshold of the user experience measurement amount and a user experience level.
- the user experience measurement result includes a user experience level corresponding to the measured value of the user experience measurement quantity, or a measurement value including the user experience measurement quantity, or includes a measurement value corresponding to the user experience measurement quantity.
- the user feels the level and the measured value of the above-mentioned user experience measurement.
- the user experience measurement quantity includes one or more of the following information: information that the user abnormally hangs up the service, user experience level information, delay information, bit error rate information, retransmission times information, and service abnormality. Interrupt number information, call failure information, call success rate, single pass, jitter, page refresh failure information, page refresh success rate, download rate.
- the above user experience measurement may also include one or more of the following information: time information, wireless environment information, user equipment location information.
- the foregoing unit 340 is further configured to report the user experience measurement result to the base station by using an MDT measurement, or an RRC message.
- the reporting unit may report the user experience measurement result to the base station in an RRC setup complete message or a tracking area update message.
- the reporting unit 340 is further configured to: send the notification information to the base station, notify the base station that the user feels that the measurement result is to be reported, and when the user equipment receives the user experience measurement report indication sent by the base station, The measurement result is reported to the base station.
- the user equipment 300 provided in this embodiment may be used to implement the method shown in FIG. 1 . For details, refer to the content of the specific embodiment shown in FIG. 1 .
- the user equipment can actively and timely report the user experience measurement result, and improve the efficiency of reporting and collecting the user experience.
- the embodiment provides a base station 400, including: a sending unit 410 and a receiving unit 420.
- the sending unit 410 sends the user experience measurement configuration information to the user equipment by using the signaling message, where the measurement configuration information includes the user experience measurement quantity, and the receiving unit 420 receives the user equipment according to the user experience measurement configuration information by using the signaling message.
- the reported user feels the measurement results.
- the user experience measurement configuration information is included in the context of the user equipment.
- the user experience measurement quantity includes one or more of the following information: information that the user abnormally hangs up the service, user experience level information, delay information, bit error rate information, retransmission times information, and service abnormality. Interrupt number information, call failure information, call success rate, single pass, jitter, page refresh failure information, page refresh success rate, download rate.
- the above user experience measurement may also include one or more of the following information: time information, wireless environment information, user equipment location information.
- the user experience measurement configuration information further includes: a correspondence between a threshold of the user experience measurement amount and a user experience level.
- the user experience measurement result includes a user experience level corresponding to the measured value of the user experience measurement quantity, or a measurement value including the user experience measurement quantity, or a measurement value corresponding to the user experience measurement quantity.
- the user's perceived level and the measured value of the user's perceived measurement are the user experience measurement quantities.
- the foregoing base station 400 further includes: a determining unit 430, configured to determine a user experience level according to the measured value of the user experience measurement amount.
- the sending unit 410 is further configured to send, to the user equipment, MDT control information, or an RRC message, or a system broadcast message, the MDT control information or the RRC.
- the above user experience measurement configuration information is included in the message or system broadcast message.
- the receiving unit 420 is further configured to receive the notification information sent by the user equipment, and learn that the user equipment has the user experience measurement result to be reported.
- the sending unit 410 is further configured to send a user experience measurement indication to the user equipment, and instruct the user equipment to report the user experience measurement result.
- the foregoing base station 400 further includes: an optimization unit 440, configured to perform network optimization according to the user experience measurement result, or send the user experience measurement result to the network management device, where the network management device performs the network optimization.
- the above network optimization includes: adjusting the service quality parameter, and/or adjusting the correspondence parameter between the threshold of the user experience measurement and the user experience level.
- the receiving unit 420 is further configured to: before receiving the user experience measurement configuration information to the user equipment, receive user experience measurement configuration indication information sent by the network management device, where the user experience measurement configuration indication information is used to indicate that the base station 400 The user equipment performs a user experience measurement configuration.
- the base station 400 in this embodiment can be used to implement the method shown in FIG. 2.
- the base station provided by the embodiment can control the user to perform user experience measurement and reporting, timely know the user experience measurement result, improve the collection of user experience, and the efficiency of network self-optimization.
- the embodiment further provides a user experience measurement system 500, including the user equipment 300 shown in FIG. 3 above and the base station 400 shown in FIG. 4 above.
- the user experience measurement system provided by this embodiment can be used to perform the method embodiments as shown in FIGS. 1 and 2.
- the user equipment measures the user experience measurement quantity, generates a user experience measurement result, and reports the user experience measurement result to the base station, so that the user equipment can actively and timely report the user experience measurement result, and simultaneously
- the base station can timely know the user experience measurement results, improve the reporting and collection of user experience, and the efficiency of network self-optimization.
- the embodiment provides a user equipment 600, including: an input unit 610 and a sending unit 620.
- the input unit 610 is configured to manually input a user experience level on the user equipment by using the input unit. For example, the user manually inputs a "good,", "general” or “poor" level on the user device.
- a dialog box may be displayed on the user interface of the mobile phone for the user to select.
- the sending unit 620 is configured to send the foregoing user experience level to the network device by using a measurement report or a dedicated RRC message.
- the measurement report includes the MDT measurement report and other measurement reports of the user equipment (for example, the measurement report during the normal measurement reporting process by the user equipment).
- a cell about the user's feeling may be added in the MDT measurement report or the general measurement report; or an RRC message may be added as a dedicated RRC message for reporting the user experience.
- the user equipment 600 further includes a receiving unit 630, configured to receive user experience measurement configuration information sent by the network device, where the user experience measurement configuration information is used to notify the user equipment to perform user experience before manually inputting the user experience level. measuring.
- the receiving unit 630 receives the measurement configuration control message or the dedicated RRC message sent by the network device, and the measurement configuration control message or the dedicated RRC message includes the user experience measurement configuration information.
- the measurement configuration control message includes an MDT measurement configuration control message and other measurement configuration control messages of the user equipment (for example, a measurement configuration control message during a normal measurement configuration control process performed by the network device).
- a cell about the user experience may be added to the MDT measurement configuration control message or the common measurement configuration control message; or an RRC message may be added as a dedicated RRC message to send the user experience measurement configuration control message.
- the user feels the measurement result actively and timely, and improves the efficiency of reporting and collecting the user experience and network self-optimization.
- the storage medium may be a magnetic disk, an optical disk, or a read-only storage memory. (Read-Only Memory, ROM) or Random Access Memory (RAM).
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Description
用户感受测量方法、 设备和系统 本申请要求于 2010 年 9 月 9 日提交中国专利局、 申请号为 201010277059.7、 发明名称为"用户感受测量方法、 设备和系统"的中国专利 申请的优先权, 其全部内容通过引用结合在本申请中。 技术领域
本发明涉及通信领域, 尤其涉及用户体验质量的测量技术。 背景技术
在通信及计算机网络领域, 传统釆用业务质量(Quality of Service, QoS)来衡量业务或网络的通信质量, Qos通常被理解为底层分组数据传输的 性能指标, 如抖动、 带宽、 误码等。 但对通信质量的衡量, 更关键的还取 决与用户对业务质量的感受。用户的体验质量 (Quality of Experience , QoE) 是通信领域的概念, 是度量用户对某个特定业务的满意度。
由于不同的业务一般由不同的网络服务器提供, 而且这些服务器分散 布局, 有可能跨越不同的安全域、 管理域(即不同运营商)或地域, 因此, 这些分散的网络服务器通过用户调查收集 QoE,并对收集的 QoE进行离线分 析, 然后根据分析结果人工手动地进行网络优化, 不但成本昂贵, 而且收 集、 分析和处理的操作及时性较差。 发明内容
本发明一方面提供一种用户感受测量方法, 包括: 用户设备接收基站 发送的用户感受测量配置信息, 上述用户感受测量配置信息中包含用户感 受测量量; 上述用户设备对上述用户感受测量量进行测量, 获得上述用户 感受测量量的测量值; 上述用户设备根据上述用户感受测量量的测量值生
成用户感受测量结果; 上述用户设备通过信令消息向上述基站上报上述用 户感受测量结果。
本发明再一方面提供一种用户设备, 包括: 接收单元, 用于接收基站 发送的用户感受测量配置信息, 上述用户感受测量配置信息中包含用户感 受测量量; 测量单元, 用于对上述用户感受测量量进行测量, 获得上述用 户感受测量量的测量值; 生成单元, 用于才艮据上述用户感受测量量的测量 值生成用户感受测量结果; 和上报单元, 用于通过信令消息向上述基站上 报上述用户感受测量结果。
本发明再一方面提供一种基站, 包括: 发送单元, 用于通过信令消息 向用户设备发送用户感受测量配置信息, 上述测量配置信息中包含用户感 受测量量; 和接收单元, 用于通过信令消息接收上述用户设备根据上述用 户感受测量配置信息生成并上报的用户感受测量结果。
本发明再一方面还提供一种用户感受测量系统, 包括如上所述的用户 设备和基站。
本发明再一方面还提供一种用户设备, 包括: 输入单元, 用于通过该 输入单元在上述用户设备上手动输入用户感受等级; 和发送单元, 用于通 过测量报告或专用 RRC消息将上述用户感受等级发送给网络设备。
通过上述技术方案, 用户设备测量用户感受测量量, 生成用户感受测 量结果, 并向基站上报用户感受测量结果, 使用户设备能够实现主动、 及 时上报用户感受测量结果, 同时使基站能够及时获知用户感受测量结果, 提高了用户感受的上报与收集、 以及网络自优化的效率。 附图说明
图 1是本发明实施例提供的一种用户感受测量方法的流程示意图; 图 2是本发明实施例提供的一种用户感受测量控制方法的流程示意图; 图 3是本发明实施例提供的一种用户设备的结构示意图;
图 4是本发明实施例提供的一种基站的结构示意图;
图 5是本发明实施例提供的一种用户感受测量系统的结构示意图; 图 6是本发明实施例提供的另一种用户设备的结构示意图。 具体实施方式
下面将结合附图详细介绍本发明实施例。
本领域技术人员可以理解, 在不同的接入技术中, 本实施例中所述的 "基站"可以是不同的接入网设备, 例如: 基站( Base Station, BS )、 演进基 站 eNB、无线网络控制器( Radio Network Controller, RNC )/节点 B( NodeB )、 基站控制器(Base Station Controller, BSC ) /基站收发台 ( Base Transceiver Station, BTS )。 为描述简便起见, 在以下各实施例中均简称为 "基站"。
本实施例提供的一种用户感受测量方法, 如图 1所示, 包括以下内容。 101 , 用户设备接收基站发送的用户感受测量配置信息, 该测量配置信 息中包含用户感受测量量。 可选地, 上述用户感受测量配置信息中还包含: 上述用户感受测量量的门限与用户感受等级的对应关系。
可选地, 上述用户感受测量配置信息可以是针对区分激活态用户设备 或空闲态用户设备分别配置的, 也可以是不区分激活态用户设备或空闲态 用户设备统一配置的。
具体地, 上述用户感受测量量包含以下信息中的一个或多个: 用户非 正常主动挂断业务的信息、 用户感受等级信息、 延迟信息(例如 VOIP业务 响应延迟、 页面首次接入延迟等) 、 误码率信息、 重传次数信息、 业务非 正常中断次数信息, 呼叫失败信息(例如: 呼叫失败次数或呼叫失败率) 、 呼叫成功率、 单通、 抖动、 页面刷新失败信息 (例如: 页面刷新失败次数 或页面刷新失败率) 、 页面刷新成功率、 下载速率等。 可选地, 还可以包 括时间信息、 无线环境信息、 用户设备位置信息中的一个或多个。 其中, 位置信息包含用户设备位置的经纬度或者小区 ID, 时间信息包含绝对时间
或者相对时间。
102, 上述用户设备对上述用户感受测量量进行测量, 获得该用户感受 测量量的测量值。
可选地, 该用户感受测量量的测量值可以是一段时间内对该测量量测 量获得的平均值、 或者是这段时间内通过其他算法计算获得的值(例如加 权算法), 也可以是一次测量的值。
103 , 上述用户设备根据上述用户感受测量量的测量值生成用户感受测 量结果。
104 , 上述用户设备通过信令消息向上述基站上报该用户感受测量结 果。
可选地, 上述用户感受测量结果中包含与上述用户感受测量量的测量 值对应的用户感受等级、 或包含上述用户感受测量量的测量值、 或包含与 上述用户感受测量量的测量值对应的用户感受等级和该用户感受测量量的 测量值。
可选地, 用户设备测量获得用户感受测量量的测量值后, 可以直接上 报用户感受测量量的测量值; 也可以根据用户感受测量配置信息中包含的 该用户感受测量量的门限与用户感受等级的对应关系和该用户感受测量量 的测量值, 确定用户感受等级, 然后上报与上述用户感受测量量的测量值 对应的用户感受等级、 或上报与上述用户感受测量量的测量值对应的用户 感受等级和该用户感受测量量的测量值; 还可以通过默认值、 或者协议约 定、 或者用户自己决定等方法确定用户感受等级, 然后上报该用户感受等 级、 或者上报该用户感受等级和上述用户感受测量量的测量值。
例如, 表 1 所示, 当用户设备对测量量(例如业务响应延迟)进行测 量, 如果业务响应延迟的测量值小于 200ms (该值为举例, 下面的表 2-5的 数值均为举例, 用户和网络可以根据实际情况定义该门限值), 则向基站上 报用户感受的等级"好(1 ) ", 或上报响应延迟的测量值 x、 或上报用户感
受的等级"好(1 ),,和响应延迟的测量值 x。 上述业务响应延迟的测量值 X 可以为一次测量值, 也可以为平均测量值或根据其他算法 (如加权算法) 计算的值。
在网络侧, 当基站接收到用户设备上报的响应延迟的测量值, 该基站 还可以根据该响应延迟的测量值确定用户感受的等级。 例如, 对于网络电 话(Voice over Internet Protocol, VOIP )业务, 基站可以根据响应延迟的测 量值 X和响应延迟门限与用户感受等级的对应关系 (如表 1 ), 确定用户感
表 1 VOIP业务
对于同一用户感受测量量, 不同的业务可能有不同的用户感受测量量 门限, 例如: 表 2所示的寻呼业务的响应延迟门限, 与表 3所示的网页浏 览业务( web业务)的延迟门限(即网页浏览延迟门限)、表 1所示的 VOIP 业务的响应延迟门限都不相同。
表 2 寻呼业务
响应延迟门限 用户感受等级 用户感受测量值
( ms )
延迟 =<5ms 好(1 ) X
10s>延迟 5ms 一般(2 ) y
延迟〉 10s 差 (3 ) z
表 3 web业务
同样, 对于不同的用户感受测量量, 其门限及对应的用户感受等级也 可能不同。例如表 4所示的测量量为"业务非正常中断的次数"。 当用户设备 对测量量进行测量, 如果在一段时间内业务非正常中断的次数大于等于 2 , 则向基站上报用户感受的等级"差 (3 ),,, 或上报业务非正常中断的次数的 测量值 z、 或上报用户感受的等级"差 (3 ),,和业务非正常中断的次数的测 量值 z。
在网络侧, 当基站收到用户设备上报的业务非正常中断的次数, 该基 站还可以根据该业务非正常中断的次数确定用户感受的等级, 例如根据业 务非正常中断的次数 z和延迟门限和用户感受等级的对应关系 (如表 4 ), 确定用户感受等级为 "差 (3 ) ,,。
表 4
类似地, 对于其他用户感受测量量, 例如上行数据包的迟延、 呼叫成 功次数 \成功率, 出现单通的次数, 都可以有不同的测量量的门限和对应的 用户感受等级; 用户设备根据对该测量量一段时间内的测量值以及该测量 值所在的门限范围与用户感受等级的对应关系, 向基站上报用户感受等级、
或上报用户感受等级和测量量的测量值、 或上报测量量的测量值。 这些测 量量的测量值可以是一段时间内的统计值。
作为另一个实施例, 用户设备也可以统计在一段时间内由于业务质量 差而造成用户非正常主动挂断 (hang up )该业务的次数, 并上报该业务的 用户感受等级、 或上报该非正常主动挂断该业务的次数、 或上报该业务的 用户感受等级及该用户设备主动挂断业务该业务的次数。 如表 5所示, 其 中 n和 m可以是系统预先设定的值。
具体地, 例如: 当用户设备的无线资源控制 ( Radio Resource Control, RRC )层收到要求该用户设备发起 RRC释放的命令时, 如果下述 5种情况 (不限于这 5种情况 )至少一种发生时, 用户设备判断此次 RRC释放的原 因是该用户设备无法容忍业务质量差而非正常主动挂断业务, 此时非正常 主动挂断业务的次数加 1。
1 )寻呼延迟大于预设门限(例如 12ms )对方没有应答;
2 )刷新页面延迟大于等于预设门限;
3 )误码率大于预设门限;
4 )无线信号质量低于网络的预设门限, 例如: 参考信号接收功率
( Reference Signal Received Power, RSRP )、 参考信号接收质量 ( Reference Signal Received Quality, RSRQ )、 接收信号强度指示 ( Received Signal Strength Indicator, RSSI )、参考信号噪声!;匕 ( signal to interference noise ratio, SINR )、 接收信号码功率 ( Received Signal Code Power, RSCP )等低于网
络的预设门限;
5 )接入时延大于预设门限。
上述 1 ) - 5 )中的"预设门限,,指系统预设的对应用户感受等级为 "差,,的 门限。
在网络侧, 当基站收到用户设备发送的非正常主动挂断业务的次数, 该基站可以根据该非正常主动挂断业务的次数确定用户感受的等级, 例如, 该基站根据该非正常主动挂断业务的次数和非正常主动挂断业务的计数门 限与用户感受等级的对应关系 (如表 5 ), 确定该测量值对应的用户感受等 级。
在具体实现过程中,对于上述实施例中的 101 , 用户设备可以通过最小 化路测( Minimizing drive test, MDT )过程从基站接收用户感受测量配置信 息, 相应地对于上述实施例中的 104, 用户设备同样可以通过 MDT过程向 基站上报用户感受测量结果。 例如, 用户设备接收基站发送的 MDT控制信 息, 该 MDT控制信息中包含用户感受测量配置信息, 相应地, 在用户设备 生成用户感受测量结果后,通过 MDT测量报告将该用户感受测量结果上报 基站。
或者, 对于上述实施例中的 101 , 用户设备可以通过广播消息或 RRC 消息从基站接收用户感受测量配置信息, 该 R C消息可以是在现有的测量 控制消息中新增用户感受信元, 也可以是新增的一条专门用于控制用户感 受测量的 RRC消息。 相应地, 对于上述实施例中的 104, 用户设备也可以 通过 RRC消息上报用户感受测量结果, 该 R C消息可以是在现有的测量 上报消息中新增用户感受的信元, 也可以是新增的一条专门用于用户感受 上报的 RRC 消息。 例如, 用户设备接收基站发送的系统广播消息或 RRC 消息,该系统广播消息或 RRC消息中包含用户感受测量配置信息,相应地, 在用户设备生成用户感受测量结果后, 通过 R C消息将该用户感受测量结 果上报基站。更具体地,激活态或空闲态的用户设备,都可以在专用的 RRC
消息中上报用户感受测量结果, 空闲态的用户设备还可以在发起 RRC建立 后携带在 RRC建立完成消息中或者跟踪区更新消息中上报用户感受测量结 果。
可选地, 在上述用户设备上报用户感受测量报告的时候还可以上报以 下信息中的一个或多个: 时间信息、 无线环境信息、 用户设备位置信息。 其中的位置信息包含用户设备位置的经纬度或者小区 ID, 时间信息包含绝 对时间或者相对时间。
可选地, 104中, 用户设备在满足上报条件的时候上报用户感受测量结 果, 可以是实时上报, 也可以是非实时上报。 其中, 非实时上报是可以是 用户设备先将测量结果记录下来, 等待网络不繁忙的时候, 或者满足某个 条件时再上报。 非实时上报过程可以是在用户设备生成用户感受测量结果 后, 直接向基站上报该用户感受测量结果; 也可以先向所述基站发送通知 信息, 通知该基站有用户感受测量结果待上报, 当该用户设备接收到该基 站发送的用户感受测量上报指示时, 该用户设备再将上述用户感受测量结 果上报该基站。
通过本实施例提供的技术方案, 使用户设备能够实现主动、 及时上报 用户感受测量结果, 提高了用户感受的上报与收集、 以及网络自优化的效 率。
与上述用户感受测量方法的实施例相对应, 下一实施例提供一种用户 感受测量控制方法。 本实施例是从网络侧提供的一种用户感受测量控制方 法, 与上述用户设备执行的用户感受测量方法向对应。 因此, 本实施例中 关于用户感受测量量以及用户感受测量量门限与用户感受等级的对应关系 的内容与上述实施例类似, 此处不再赘述。 如图 2所示, 本实施例提供的 包括以下内容。
201 , 基站通过信令消息向用户设备发送用户感受测量配置信息, 该测 量配置信息中包含用户感受测量量。
可选地, 上述用户感受测量配置信息中还包含: 上述用户感受测量量 的门限与用户感受等级的对应关系。
可选地, 上述用户感受测量配置信息可以是针对区分激活态用户设备 或空闲态用户设备分别配置的, 也可以是不区分激活态用户设备或空闲态 用户设备统一配置的。
可选地, 在基站通过信令消息向用户设备发送用户感受测量配置信息 之前可以包括: 基站接收网管设备(例如操作管理系统 OAM )发送的用户 感受测量配置指示信息, 用户感受测量配置指示信息用于指示所述基站对 多数用户设备进行用户感受测量配置。
202, 上述基站通过信令消息接收上述用户设备根据上述用户感受测量 配置信息生成并上报的用户感受测量结果。
可选地, 上述用户感受测量结果中包含与上述用户感受测量量的测量 值对应的用户感受等级, 或包含该用户感受测量量的测量值、 或包含与上 述用户感受测量量的测量值对应的用户感受等级和该用户感受测量量的测 量值。
当基站收到用户设备发送的用户感受的测量值, 基站可以根据该用户 感受的测量量的值确定用户感受的等级。 例如该基站根据测量量的门限与 用户感受等级的对应关系和该测量值, 确定该测量值对应的用户感受等级。
在切换过程中, 上述用户感受测量配置信息还可以包含在用户设备上 下文(context ) 中, 在切换消息或者其他消息(例如 : 信令跟踪消息) 中 传递。
可选地, 上述方法还包括: 基站接收用户设备发送的通知信息, 获知 该用户设备有用户感受测量结果待上报; 当该基站决定让该用户设备上报 上述用户感受测量结果时, 指示该用户设备上报该用户感受测量结果。
可选地, 在上述用户设备上报用户感受测量报告的时候还可以上报以 下信息中的一个或多个: 时间信息、 无线环境信息、 用户设备位置信息。
其中的位置信息包含用户设备位置的经纬度或者小区 ID, 时间信息包含绝 对时间或者相对时间。
可选地, 在基站获得用户设备上报的用户感受测量结果后, 可以根据 该用户感受测量结果进行网络优化, 或者该基站将用户感受测量结果上报 给网管设备, 由该网管设备进行网络优化。 例如: 优化业务相关服务参数, 包括调整业务质量参数、 和 /或调整用户感受测量量的门限与用户感受等级 的对应关系参数。 再例如, 基站或网管设备根据上报的用户设备的位置信 息(经纬度或者小区 ID )、无线信号质量信息( RSRP/RSRQ等)、时间信息, 以及用户感受的测量量的测量值, 识别出是否是覆盖问题, 然后优化业务 优先级或者緩冲区大小等。
与图 1 所示的用户感受测量方法的实施例相对应, 本实施例提供的用 户感受测量控制方法中, 对于上述实施例中的 201 , 基站可以通过 MDT过 程向用户设备发送用户感受测量配置信息, 相应地对于上述实施例中的 202,基站可以通过 MDT过程接收用户设备上报用户感受测量结果。 例如, 基站向用户设备发送 MDT控制信息, 该 MDT控制信息中包含用户感受测 量配置信息,相应地,该用户设备可以接收用户设备发送的 MDT测量报告, 该 MDT测量报告中包含用户感受测量结果。
或者, 对于上述实施例中的 201 , 基站也可以通过广播消息或 R C消 息, 向用户设备发送用户感受测量配置信息, 相应地对于上述实施例中的 202, 基站也可以通过接收用户设备发送的 R C 消息获得用户感受测量结 果。 例如, 基站向用户设备发送系统广播消息或 RRC消息, 该系统广播消 息或 RRC消息中包含用户感受测量配置信息, 该 RRC消息可以是在现有 的测量控制消息中新增用户感受信元, 也可以是新增的一条专门用于控制 用户感受测量的 RRC消息。 相应地, 该基站接收用户设备发送的 RRC消 息(例如 RRC建立完成消息或跟踪区更新消息), 该 RRC消息中包含用户 感受测量结果, 该 RRC消息可以是在现有的测量上报消息中新增用户感受
的信元, 也可以是新增的一条专门用于用户感受上报的 RRC消息。
通过本实施例提供的技术方案, 能够实现基站对用户感受的测量控制, 使使基站能够及时获知用户感受测量结果, 提高了用户感受的收集以及网 络自优化的效率。
本发明实施例还提供一种用户感受上报方法, 包括: 在用户设备上手 动输入用户感受等级。 例如用户手动在用户设备上输入"好,,、 "一般,,或 "差" 的等级, 在具体实现过程中, 可以是在手机的用户界面上跳出一个对话框 让用户选择。 该用户设备通过测量报告或专用 RRC消息将该用户感受等级 发送给网络设备。
其中,上述测量报告包括 MDT测量报告和用户设备其他的测量报告(例 如用户设备进行普通测量上报过程中的测量报告)。 具体实现过程中, 可以 在 MDT测量报告或普通测量报告中增加关于用户感受的信元; 或者可以新 增一条 RRC消息作为上报用户感受的专用 RRC消息。
可选地, 在用户手动在用户设备上输入用户感受等级之前, 该用户设 备可以接收网络设备发送的用户感受测量配置信息, 该用户感受测量配置 信息用于通知该用户设备进行用户感受测量。 具体地, 用户设备接收上述 网络设备发送的测量配置控制消息或专用 RRC消息, 该测量配置控制消息 或专用 RRC消息中包含该用户感受测量配置信息。 其中, 上述测量配置控 制消息包括 MDT测量配置控制消息和用户设备其他的测量配置控制消息 (例如网络设备进行普通测量配置控制过程中的测量配置控制消息)。 具体 实现过程中, 可以在 MDT测量配置控制消息或普通测量配置控制消息中增 加关于用户感受的信元; 或者可以新增一条 R C消息作为专用的 RRC消息 用来发送用户感受测量配置控制消息。
通过本实施例提供的技术方案, 使用户设备能够实现主动、 及时上报 用户感受测量结果, 提高了用户感受的上报与收集、 以及网络自优化的效 率。
如图 3所示, 本实施例提供一种用户设备 300, 包括: 接收单元 310、 测量单元 320、 生成单元 330和上报单元 340。 其中, 接收单元 310接收基 站发送的用户感受测量配置信息, 该用户感受测量配置信息中包含用户感 受测量量; 测量单元 320对上述用户感受测量量进行测量, 获得所述用户 感受测量量的测量值; 生成单元 330根据该用户感受测量量的测量值生成 用户感受测量结果; 上报单元 340通过信令消息向上述基站上报该用户感 受测量结果。
可选地, 上述用户感受测量配置信息中还包含: 上述用户感受测量量 的门限与用户感受等级的对应关系。
可选地, 上述用户感受测量结果中包含与上述用户感受测量量的测量 值对应的用户感受等级, 或包含上述用户感受测量量的测量值, 或包含与 上述用户感受测量量的测量值对应的用户感受等级和上述用户感受测量量 的测量值。
可选地, 上述用户感受测量量包含以下信息中的一个或多个: 用户非 正常主动挂断业务的信息、 用户感受等级信息、 延迟信息、 误码率信息、 重传次数信息、 业务非正常中断次数信息、 呼叫失败信息、 呼叫成功率、 单通、 抖动、 页面刷新失败信息、 页面刷新成功率、 下载速率。 上述用户 感受测量量还可以包含以下信息中的一个或多个: 时间信息、 无线环境信 息、 用户设备位置信息。
具体地, 上述上 单元 340进一步用于通过 MDT测量 告、 或 RRC 消息将上述用户感受测量结果上报所述基站。 在具体实现过程中, 上述上 报单元可以在 RRC建立完成消息或跟踪区更新消息中将上述用户感受测量 结果上报基站。
可选地, 上述上报单元 340进一步用于: 向上述基站发送通知信息, 通知该基站有用户感受测量结果待上报, 当该用户设备接收到该基站发送 的用户感受测量上报指示时, 将上述用户感受测量结果上报所述基站。
本实施例提供的用户设备 300, 可以用于实现如图 1所示的方法, 具体 实现请参见图 1所示的具体实施例的内容。
通过本实施例提供的技术方案, 使用户设备能够实现主动、 及时上报 用户感受测量结果, 提高了用户感受的上报与收集的效率。
如图 4所示, 本实施例提供一种基站 400, 包括: 发送单元 410和接收 单元 420。 其中, 发送单元 410通过信令消息向用户设备发送用户感受测量 配置信息, 该测量配置信息中包含用户感受测量量; 接收单元 420通过信 令消息接收该用户设备根据上述用户感受测量配置信息生成并上报的用户 感受测量结果。 在切换过程中, 上用户感受测量配置信息包含在用户设备 上下文中。
可选地, 上述用户感受测量量包含以下信息中的一个或多个: 用户非 正常主动挂断业务的信息、 用户感受等级信息、 延迟信息、 误码率信息、 重传次数信息、 业务非正常中断次数信息、 呼叫失败信息、 呼叫成功率、 单通、 抖动、 页面刷新失败信息、 页面刷新成功率、 下载速率。 上述用户 感受测量量还可以包含以下信息中的一个或多个: 时间信息、 无线环境信 息、 用户设备位置信息。
可选地, 上述用户感受测量配置信息中还包含: 上述用户感受测量量 的门限与用户感受等级的对应关系。
可选地, 上述用户感受测量结果中包含与该用户感受测量量的测量值 对应的用户感受等级, 或包含该用户感受测量量的测量值、 或包含与该用 户感受测量量的测量值对应的用户感受等级和该用户感受测量量的测量 值。
可选地, 上述基站 400还包括: 确定单元 430, 用于根据上述用户感受 测量量的测量值确定用户感受等级。
在具体实现过程中, 上述发送单元 410 进一步用于向用户设备发送 MDT控制信息、或 RRC消息、或系统广播消息, 该 MDT控制信息或 RRC
消息或系统广播消息中包含上述用户感受测量配置信息。
可选地, 上述接收单元 420还用于接收上述用户设备发送的通知信息, 获知该用户设备有所述用户感受测量结果待上报。 上述发送单元 410还用 于向所述用户设备发送用户感受测量指示, 指示所述用户设备上报所述用 户感受测量结果。
可选地, 上述基站 400还包括: 优化单元 440, 用于根据上述用户感受 测量结果进行网络优化, 或将上述用户感受测量结果发送给网管设备, 由 该网管设备进行所述网络优化。 上述网络优化包括: 调整业务质量参数、 和 /或调整用户感受测量量的门限与用户感受等级的对应关系参数。
可选地, 上述接收单元 420进一步用于, 在向用户设备发送用户感受 测量配置信息之前, 接收网管设备发送的用户感受测量配置指示信息, 用 户感受测量配置指示信息用于指示该基站 400对多数用户设备进行用户感 受测量配置。
本实施例中的基站 400可用于实现如图 2所示的方法, 具体实现请参 见图 2所示的具体实施例的内容。
通过本实施例提供的基站, 能够控制用户进行用户感受测量和上报, 及时获知用户感受测量结果, 提高了用户感受的收集、 以及网络自优化的 效率。
如图 5所示, 本实施例还提供一种用户感受测量系统 500, 包括如上图 3 所示的用户设备 300和如上图 4所示的基站 400。 本实施例提供的用户感受测 量系统可用于执行如图 1和图 2所示的方法实施例。
通过本实施例提供的用户感受测量系统, 用户设备测量用户感受测量 量, 生成用户感受测量结果, 并向基站上报用户感受测量结果, 使用户设 备能够实现主动、 及时上报用户感受测量结果, 同时使基站能够及时获知 用户感受测量结果, 提高了用户感受的上报与收集、 以及网络自优化的效 率。
如图 6所示, 本实施例提供一种用户设备 600, 包括: 输入单元 610和 发送单元 620。 其中,输入单元 610用于通过该输入单元在所述用户设备上 手动输入用户感受等级。 例如用户手动在用户设备上输入"好,,、 "一般 "或 "差,,的等级,在具体实现过程中,可以是在手机的用户界面上跳出一个对话 框让用户选择。 发送单元 620用于通过测量报告或专用 RRC消息将上述用 户感受等级发送给网络设备。
其中,上述测量报告包括 MDT测量报告和用户设备其他的测量报告(例 如用户设备进行普通测量上报过程中的测量报告)。 具体实现过程中, 可以 在 MDT测量报告或普通测量报告中增加关于用户感受的信元; 或者可以新 增一条 RRC消息作为上报用户感受的专用 RRC消息。
可选地, 该用户设备 600还包括接收单元 630, 用于在手动输入用户感 受等级前, 接收网络设备发送的用户感受测量配置信息, 该用户感受测量 配置信息用于通知该用户设备进行用户感受测量。 具体地, 该接收单元 630 接收上述网络设备发送的测量配置控制消息或专用 RRC消息, 该测量配置 控制消息或专用 RRC消息中包含该用户感受测量配置信息。 其中, 上述测 量配置控制消息包括 MDT测量配置控制消息和用户设备其他的测量配置控 制消息 (例如网络设备进行普通测量配置控制过程中的测量配置控制消 息)。 具体实现过程中, 可以在 MDT测量配置控制消息或普通测量配置控制 消息中增加关于用户感受的信元; 或者可以新增一条 RRC消息作为专用的 RRC消息用来发送用户感受测量配置控制消息。
通过本实施例提供的用户设备, 能够实现主动、 及时上报用户感受测 量结果, 提高了用户感受的上报与收集、 以及网络自优化的效率。
本领域普通技术人员可以理解实现上述实施例方法中的全部或部分流 程, 可以通过计算机程序来指令相关的硬件来完成, 所述的程序可存储于 一计算机可读取存储介质中, 该程序在执行时, 可包括如上述各方法的实 施例的流程。 其中, 所述的存储介质可为磁碟、 光盘、 只读存储记忆体
( Read-Only Memory, ROM )或随机存储记忆体 ( Random Access Memory, RAM )等。
以上所述的具体实施方式, 对本发明的目的、 技术方案和有益效果进 行了进一步详细说明, 所应理解的是, 以上所述仅为本发明的具体实施方 式而已, 并不用于限定本发明的保护范围, 本领域技术人员在不付出创造 性劳动的基础上, 所做的任何修改、 等同替换、 改进等, 均应包含在本发 明的保护范围之内。
Claims
1、 一种用户感受测量方法, 其特征在于, 包括:
用户设备接收基站发送的用户感受测量配置信息, 所述用户感受测量 配置信息中包含用户感受测量量;
所述用户设备对所述用户感受测量量进行测量, 获得所述用户感受测 量量的测量值;
所述用户设备根据所述用户感受测量量的测量值生成用户感受测量结 果;
所述用户设备通过信令消息向所述基站上报所述用户感受测量结果。
2、 根据权利要求 1所述的方法, 其特征在于, 所述用户感受测量配置 信息中还包含: 所述用户感受测量量的门限与用户感受等级的对应关系。
3、 根据权利要求 1或 2所述的方法, 其特征在于,
所述用户感受测量结果中包含与所述用户感受测量量的测量值对应的 用户感受等级, 和 /或所述用户感受测量量的测量值。
4、 根据权利要求 3所述的方法, 其特征在于, 所述用户设备通过信令 消息向所述基站上报所述用户感受测量结果, 包括:
所述用户设备通过最小化路测 (MDT ) 测量报告、 或无线资源控制 ( RRC ) 消息将所述用户感受测量结果上报所述基站。
5、 根据权利要求 4所述的方法, 其特征在于, 所述用户设备通过 RRC 消息将所述用户感受测量结果上报所述基站, 包括:
所述用户设备在 R C建立完成消息或跟踪区更新消息中将所述用户感 受测量结果上报所述基站。
6、 根据权利要求 3所述的方法, 其特征在于, 所述将用户感受测量结 果上报所述基站, 包括:
所述用户设备向所述基站发送通知信息, 通知所述基站有所述用户感 受测量结果待上报; 当所述用户设备接收到所述基站发送的用户感受测量上报指示时, 将 所述用户感受测量结果上报所述基站。
7、 根据权利要求 3所述的方法, 其特征在于, 所述用户感受测量量包 含以下信息中的一个或多个: 用户非正常主动挂断业务的信息、 用户感受 等级信息、 延迟信息、 误码率信息、 重传次数信息、 业务非正常中断次数 信息、 呼叫失败信息、 呼叫成功率、 单通、 抖动、 页面刷新失败信息、 页 面刷新成功率、 下载速率。
8、 根据权利要求 7所述的方法, 其特征在于, 所述用户感受测量量还 包含以下信息中的一个或多个: 时间信息、 无线环境信息、 用户设备位置 信息。
9、 根据权利要求 1所述的方法, 其特征在于, 所述用户设备接收基站 发送的用户感受测量配置信息, 进一步包括:
所述用户设备接收所述基站发送的 MDT控制信息、 或 RRC消息、 或 系统广播消息, 所述 MDT控制信息、 或所述 RRC消息、 或系统广播消息 中包含所述用户感受测量配置信息。
10、 一种用户设备, 其特征在于, 包括:
接收单元, 用于接收基站发送的用户感受测量配置信息, 所述用户感 受测量配置信息中包含用户感受测量量;
测量单元, 用于对所述用户感受测量量进行测量, 获得所述用户感受 测量量的测量值;
生成单元, 用于才艮据所述用户感受测量量的测量值生成用户感受测量 结果; 和
上报单元, 用于通过信令消息向所述基站上报所述用户感受测量结果。
11、 根据权利要求 10所述的用户设备, 其特征在于, 所述用户感受测 量配置信息中还包含: 所述用户感受测量量的门限与用户感受等级的对应 关系。
12、 根据权利要求 10或 11所述的用户设备, 其特征在于,
所述用户感受测量结果中包含与所述用户感受测量量的测量值对应的 用户感受等级、 和 /或所述用户感受测量量的测量值。
13、 根据权利要求 10所述的用户设备, 其特征在于,
所述上报单元进一步用于: 通过最小化路测 (MDT )测量报告、 或无 线资源控制 (RRC ) 消息、 或系统广播消息将所述用户感受测量结果上报 所述基站。
14、 根据权利要求 13所述的用户设备, 其特征在于,
所述上报单元进一步用于: 在 RRC建立完成消息或跟踪区更新消息中 将所述用户感受测量结果上报所述基站。
15、 根据权利要求 10所述的用户设备, 其特征在于, 所述上报单元进 一步用于: 向所述基站发送通知信息, 通知所述基站有所述用户感受测量 结果待上报, 当所述用户设备接收到所述基站发送的用户感受测量上报指 示时, 将所述用户感受测量结果上报所述基站。
16、 根据权利要求 10所述的用户设备, 其特征在于, 所述用户感受测 量量包含以下信息中的一个或多个: 用户非正常主动挂断业务的信息、 用 户感受等级信息、 延迟信息、 误码率信息、 重传次数信息、 业务非正常中 断次数信息、 呼叫失败信息、 呼叫成功率、 单通、 抖动、 页面刷新失败信 息、 页面刷新成功率、 下载速率。
17、 根据权利要求 16所述的用户设备, 其特征在于, 所述用户感受测 量量还包含以下信息中的一个或多个: 时间信息、 无线环境信息、 用户设 备位置信息。
18、 根据权利要求 10所述的用户设备, 其特征在于, 所述接收单元进 一步用于, 接收所述基站发送的 MDT控制信息、 或 RRC消息、 或系统广 播消息, 所述 MDT控制信息、 或所述 RRC消息、 或系统广播消息中包含 所述用户感受测量配置信息。
19、 一种基站, 其特征在于, 包括:
发送单元, 用于通过信令消息向用户设备发送用户感受测量配置信息 , 所述测量配置信息中包含用户感受测量量; 和
接收单元, 用于通过信令消息接收所述用户设备根据所述用户感受测 量配置信息生成并上报的用户感受测量结果。
20、 根据权利要求 19所述的基站, 其特征在于, 所述用户感受测量配 置信息中还包含: 所述用户感受测量量的门限与用户感受等级的对应关系。
21、 根据权利要求 19或 20所述的基站, 其特征在于,
所述用户感受测量结果中包含与所述用户感受测量量的测量值对应的 用户感受等级、 和 /或所述用户感受测量量的测量值。
22、 根据权利要求 21所述的基站, 其特征在于, 所述基站还包括: 确 定单元, 用于根据所述用户感受测量量的测量值确定用户感受等级。
23、 根据权利要求 19所述的基站, 其特征在于, 在切换过程中, 所述 用户感受测量配置信息包含在用户设备上下文中。
24、 根据权利要求 19所述的基站, 其特征在于, 所述基站还包括: 优化单元, 用于根据所述用户感受测量结果进行网络优化, 或将所述 用户感受测量结果发送给网管设备, 由所述网管设备进行所述网络优化; 所述网络优化包括: 调整业务质量参数、 和 /或调整用户感受测量量的 门限与用户感受等级的对应关系参数。
25、 根据权利要求 19所述的基站, 其特征在于,
所述接收单元进一步用于, 在向用户设备发送用户感受测量配置信息 之前, 接收网管设备发送的用户感受测量配置指示信息, 所述用户感受测 量配置指示信息用于指示所述基站对多数用户设备进行用户感受测量配 置。
26、 一种用户感受测量系统, 其特征在于, 包括如权利要求 10-18任一 所述的用户设备和如权利要求 19-25任一所述的基站。
27、 一种用户设备, 其特征在于, 包括:
输入单元, 用于通过该输入单元在所述用户设备上手动输入用户感受 等级; 和
发送单元, 用于通过测量报告或专用无线资源控制 (RRC ) 消息将所 述用户感受等级发送给网络设备。
28、 根据权利要求 27所述的用户设备, 其特征在于, 所述测量报告包 括最小化路测 (MDT )测量报告。
29、 根据权利要求 27或 28所述的用户设备, 其特征在于, 所述用户设 备还包括接收单元, 用于在手动输入用户感受等级前, 接收所述网络设备 发送的用户感受测量配置信息, 所述用户感受测量配置信息用于通知所述 用户设备进行用户感受测量。
30、 根据权利要求 29所述的用户设备, 其特征在于, 所述接收单元进 一步用于, 接收所述网络设备发送的测量配置控制消息或专用 RRC消息, 所述测量配置控制消息或专用 RRC消息中包含所述用户感受测量配置信 息。
31、 根据权利要求 30所述的用户设备, 其特征在于, 所述测量配置控 制消息包括 MDT测量配置消息。
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