WO2011145038A2 - Système destiné à gérer une file d'attente - Google Patents

Système destiné à gérer une file d'attente Download PDF

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Publication number
WO2011145038A2
WO2011145038A2 PCT/IB2011/052132 IB2011052132W WO2011145038A2 WO 2011145038 A2 WO2011145038 A2 WO 2011145038A2 IB 2011052132 W IB2011052132 W IB 2011052132W WO 2011145038 A2 WO2011145038 A2 WO 2011145038A2
Authority
WO
WIPO (PCT)
Prior art keywords
queue
managing
screen
projected
signal
Prior art date
Application number
PCT/IB2011/052132
Other languages
English (en)
Other versions
WO2011145038A3 (fr
Inventor
Gareth John Guyler
Original Assignee
Gareth John Guyler
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Gareth John Guyler filed Critical Gareth John Guyler
Publication of WO2011145038A2 publication Critical patent/WO2011145038A2/fr
Publication of WO2011145038A3 publication Critical patent/WO2011145038A3/fr

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Definitions

  • the invention is in the field of queue management systems, specifically those that utilise visual and/or audible aids to manage a queue.
  • a system for managing a queue wherein the system includes;
  • a transmitter for transmitting a signal from a user, the signal configured to be received by the system and at least temporarily interrupt and alter the image projected by the screen; and wherein the system is configured to allow a third party to remotely access and configure the image projected by the screen.
  • the system may include wireless communication means between the various components thereof.
  • the system or any part thereof may be connected to the internet, thereby allowing for real-time changes to content such as the projected images and the like.
  • the screen may project any suitable media such as advertisements, notifications, information, news items, entertainment media, sporting events and the like to a customer.
  • the system may include a plurality of screens.
  • the transmitter may be in the form of any one or more of the group including a contact, switch and/or a button.
  • the transmitter button may be positioned on a user's workstation. It is to be appreciated from this specification that a button may also be positioned in the office of a manager or some similar and information regarding relevant to the customer and/or customer safety may also be relayed to customers in the store via the screen.
  • the transmitted signal from the transmitter may allow for the freezing of the media on the screen, for the blacking out of the screen once the signal has been transmitted and/or for playing over the media projected from the screen.
  • the transmitted signal may alter the image projected by the screen, in that, the information projected as an image by the screen may now specifically pertain to the management of the queue.
  • the media projected by the screen may be kept or minimised relative the transmitted information.
  • the information may inform persons in the queue that a counter is open to receive a customer, the number of the counter available to receive the customer and/or the expected waiting time for the next customer in the queue.
  • the system may also be used as an additional information source for the customers in the queue. For example, the system, may display information such as "teller one cash only”, “teller 2 cards only”, “teller 3 closing", "enquiries now available' and the like.
  • the system may be utilised to provide information on the user's performance, average waiting time of the customer in the queue and the like.
  • the system may include sensors which may assist in evaluating how fast the queue is moving and thereby predict the potential waiting time in the queue.
  • the image projected by the screen may return to the image, before transmittal of the signal, after a pre-determined period of time.
  • the transmitted signal may simultaneously include an audible signal that may draw the customer's attention to the information projected by the screen.
  • the audible signal may be in the form of a chime and/or may include a digitised reading of the information projected from the screen after activation of the transmitter.
  • the third party's access to the system may occur in real-time and may facilitate the near immediate availability of information such as news items, terrorist and criminai threats, disasters, road closures, competitions and the like.
  • Television and radio broadcasts may be streamed into the system and projected from the screen.
  • Figure 1 is a schematic representation of the system
  • Figure 2 shows the image projected by the screen once the transmitter has been activated.
  • reference numeral 10 generally refers to a system in accordance with the invention.
  • a system 10 for managing a queue (not shown), wherein the system includes a screen 12 for projecting an image 14, a transmitter 16 for transmitting a signal 18 from a user (not shown) to a receiver 13, the signal 18 is configured to be received by the system 10 and at least temporarily interrupt and alter the image 14 projected by the screen 12; and wherein the system 10 is configured to allow a third party 20 to remotely access and configure the image 14 projected by the screen 12.
  • the system may include wireless communication between the various components thereof, for example between the transmitter 16 and the receiver 13.
  • the screen 12 project any suitable media such as advertisements, notifications, information, news items, entertainment media, sporting events and the like and depending on the situational requirement, can include a plurality of screens 12.
  • the transmitter 16 is depicted in the Figure 1 is a button but it is to be appreciated from the specification that the transmitter can be in the form of any one or more of the group including a contact and/or a switch.
  • the transmitter 16 is positioned on a user's workstation (not shown).
  • the transmitted signal 18 from the transmitter 16 to the receiver 13 allows for the freezing of the media on the screen 12 and/or for the blacking out of the screen 12 once the signal 18 has been transmitted.
  • the transmitted signal 18 alters the image 14 projected by the screen 12, in that, the information projected as an image 14 by the screen 18 now specifically pertains to the management of the queue.
  • the information 24 informs queued persons in the queue that a counter is open to receive a customer, the number of the counter available to receive the customer and/or the expected waiting time for the next customer in the queue.
  • the image 14 projected by the screen 12 returns to the image 14, before transmittal of the signal 18, after a pre-determined period of time.
  • the transmitted signal simultaneously includes an audible signal that draws the customer's attention to the information 24 projected by the screen and may also be read aloud by way of a digitized voice.
  • the audible signal is typically a chime.
  • the inventor believes that the system has the advantage of minimizing the boredom customer's experience in a queue and assists in eliminating service complaints. The inventor also believes that the system has the advantage of providing information to customers in a queue and a means of relaying and or providing information to people in the queues and in-store.

Landscapes

  • Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Finance (AREA)
  • Economics (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
  • Controls And Circuits For Display Device (AREA)

Abstract

Cette invention se rapporte à un système destiné à gérer une file d'attente, le système comprenant au moins un écran destiné à projeter une image, un émetteur destiné à émettre un signal en provenance d'un utilisateur, le signal étant configuré de façon à être reçu par le système et à interrompre et à modifier au moins de manière temporaire l'image projetée par l'écran; et le système étant configuré de façon à permettre à un tiers d'accéder à distance à l'image projetée par l'écran et à configurer cette dernière.
PCT/IB2011/052132 2010-05-17 2011-05-16 Système destiné à gérer une file d'attente WO2011145038A2 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
ZA201003453 2010-05-17
ZA2010/03453 2010-05-17

Publications (2)

Publication Number Publication Date
WO2011145038A2 true WO2011145038A2 (fr) 2011-11-24
WO2011145038A3 WO2011145038A3 (fr) 2012-10-26

Family

ID=44992145

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/IB2011/052132 WO2011145038A2 (fr) 2010-05-17 2011-05-16 Système destiné à gérer une file d'attente

Country Status (1)

Country Link
WO (1) WO2011145038A2 (fr)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN102722758A (zh) * 2012-06-12 2012-10-10 中国电力科学研究院 一种供电营业厅排队与评价信息在线处理系统
CN106970998A (zh) * 2017-04-06 2017-07-21 北京奇虎科技有限公司 新闻数据的更新方法及装置

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0951006A2 (fr) * 1998-03-27 1999-10-20 Nippon Total Net Co., Ltd. Appareil pour affichage de l'information et son utilisation dans un système fournissant de l'information
US20020033794A1 (en) * 1998-06-19 2002-03-21 Roger Lee Paulson Pre-lane display method for retail stores
US20060221236A1 (en) * 2005-03-31 2006-10-05 Inventec Corporation Television with number displaying function

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0951006A2 (fr) * 1998-03-27 1999-10-20 Nippon Total Net Co., Ltd. Appareil pour affichage de l'information et son utilisation dans un système fournissant de l'information
US20020033794A1 (en) * 1998-06-19 2002-03-21 Roger Lee Paulson Pre-lane display method for retail stores
US20060221236A1 (en) * 2005-03-31 2006-10-05 Inventec Corporation Television with number displaying function

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN102722758A (zh) * 2012-06-12 2012-10-10 中国电力科学研究院 一种供电营业厅排队与评价信息在线处理系统
CN106970998A (zh) * 2017-04-06 2017-07-21 北京奇虎科技有限公司 新闻数据的更新方法及装置

Also Published As

Publication number Publication date
WO2011145038A3 (fr) 2012-10-26

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