WO2011068878A2 - Universal call management platform - Google Patents

Universal call management platform Download PDF

Info

Publication number
WO2011068878A2
WO2011068878A2 PCT/US2010/058569 US2010058569W WO2011068878A2 WO 2011068878 A2 WO2011068878 A2 WO 2011068878A2 US 2010058569 W US2010058569 W US 2010058569W WO 2011068878 A2 WO2011068878 A2 WO 2011068878A2
Authority
WO
WIPO (PCT)
Prior art keywords
user
communication
call
mobile device
received
Prior art date
Application number
PCT/US2010/058569
Other languages
English (en)
French (fr)
Other versions
WO2011068878A3 (en
Inventor
Vlad Vendrow
Vi Chau
Praful Shah
Vladimir Shmunis
Original Assignee
Ringcentral, Inc.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ringcentral, Inc. filed Critical Ringcentral, Inc.
Priority to EP10835059.6A priority Critical patent/EP2508036B1/de
Priority to CA2781396A priority patent/CA2781396C/en
Publication of WO2011068878A2 publication Critical patent/WO2011068878A2/en
Publication of WO2011068878A3 publication Critical patent/WO2011068878A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/216—Handling conversation history, e.g. grouping of messages in sessions or threads
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/52—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail for supporting social networking services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/66—Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
    • H04M1/663—Preventing unauthorised calls to a telephone set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/7243—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages
    • H04M1/72436—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages for text messaging, e.g. short messaging services [SMS] or e-mails
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42008—Systems for anonymous communication between parties, e.g. by use of disposal contact identifiers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5141—Details of processing calls and other types of contacts in an unified manner
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
    • H04M2203/4536—Voicemail combined with text-based messaging

Definitions

  • FIG. 5B shows an example of a message detail interface.
  • the identifier 155 can be used to access the activated subset of virtual PBX services.
  • the telephone number can be a main line that can provide access to the virtual PBX services.
  • the telephone number can be a main line that can provide access to the
  • the TSP system 130 can look up the associated CTN in the database 140, retrieve information relevant to the user account 145, and route the call to the CTN, which is received at the phone 160 or a mobile device sending the activation request.
  • Caller data such as caller-ID data, or the TSI can be sent to the telephone 160 or the mobile device sending the activation request.
  • Alternative designs for the telecommunications service provider system are also possible.
  • the memory 350 can also store communication instructions 354 to facilitate communicating with one or more additional devices, one or more computers and/or one or more servers.
  • the memory 350 can include graphical user interface instructions 356 to facilitate graphic user interface processing; sensor processing instructions 358 to facilitate sensor-related processing and functions; phone instructions 360 to facilitate phone -related processes and functions; electronic messaging instructions 362 to facilitate electronic-messaging related processes and functions; web browsing instructions 364 to facilitate web browsing-related processes and functions; media processing instructions 366 to facilitate media processing-related processes and functions; GPS/Navigation instructions 368 to facilitate GPS and navigation-related processes and instructions; camera instructions 370 to facilitate camera-related processes and functions; and/or other software instructions 372 to facilitate other processes and functions, e.g., access control management functions as described in reference to Figures.
  • the personal call interface 410 can also display a voicemail field 416.
  • a voicemail greeting interface can be presented to the user.
  • FIG. 4E shows an example of a voicemail greeting interface 440. Similar to Attorney Docket No. 18166-0025001 the introductory greeting interface 420, the voicemail greeting interface 440can present a default greeting selection 422. When selected, the default greeting option 442 allows a default voicemail greeting (e.g., a standard computer-generated greeting) that has been pre-selected or pre-programmed to be played when callers are connected to the user's voicemail through which messages can be recorded.
  • the voicemail greeting can be tailored to a specific personal preference or a particular type of practice or business.
  • the voicemail greeting interface 440 can also present a drop down list of greetings that the user can select as the default greeting.
  • 18166-0025001 invoked to configure call handling rules associated with introductory greetings, a forwarding number field 454 that can be invoked to configure one or more call forwarding parameters associated with calling forwarding, and a voicemail field 456 that can be invoked to configure rules pertaining to the user's voicemail.
  • a caller with a blocked caller ID would need to specify the name of the caller under the "If callerlD not present" option 464 before the call can be connected.
  • blocked calls connected to the number can be answered on the first ring, and an announcement or greeting can be played to notify the callers that blocked calls are not accepted and can only be connected once the caller has revealed the caller's identity.
  • Other options such as the "If caller not in contact list” option 466 and "screen all calls” option 468 also can be provided. For example, upon selecting the "If caller not in contact list” option 466, callers not in a contact list of the extension user would need to specify the names of the callers. As another example, selecting the "screen all calls” option 468 would require all callers, including callers with identifiable caller IDs and callers who are on the contact list of the user, to specify the names of the callers before the calls can be connected.
  • the detail interface 470 can also display user acquaintances data that can, for example, define user acquaintances associated with the user on a particular network, function or service.
  • the detail interface 470 can include information associated with users or contacts that are classified as "friends," in a "friends" or “buddies” list.
  • Other acquaintances can also be included in the detail interface 470 such as, without limitation, professional acquaintances, client
  • the voicemail control can include a button 501a for callback.
  • the user can press on the callback button to return a call to the person who has left the voicemail.
  • all the functionalities associated with call handling rules such as, for example, the ringout feature can be available and employed.
  • the memory 1004 stores information within the computing device 1000.
  • the memory 1064 stores information within the computing device 1050. Attorney Docket No. 18166-0025001
  • Device 1050 may also communication audibly using audio codec 1060, Attorney Docket No. 18166-0025001 which may receive spoken information from a user and convert it to usable digital information. Audio codex 1060 may likewise generate audible sound for a user, such as through a speaker, e.g., in a handset of device 1050. Such sound may include sound from voice telephone calls, may include recorded sound (e.g., voice messages, music files, etc.) and may also include sound generated by applications operating on device 1050.
  • Audio codec 1060 Attorney Docket No. 18166-0025001 which may receive spoken information from a user and convert it to usable digital information. Audio codex 1060 may likewise generate audible sound for a user, such as through a speaker, e.g., in a handset of device 1050. Such sound may include sound from voice telephone calls, may include recorded sound (e.g., voice messages, music files, etc.) and may also include sound generated by applications operating on device 1050.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Computer Security & Cryptography (AREA)
  • Business, Economics & Management (AREA)
  • Human Computer Interaction (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Computing Systems (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Telephone Function (AREA)
PCT/US2010/058569 2009-12-01 2010-12-01 Universal call management platform WO2011068878A2 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
EP10835059.6A EP2508036B1 (de) 2009-12-01 2010-12-01 Universelle rufverwaltungsplattform
CA2781396A CA2781396C (en) 2009-12-01 2010-12-01 Universal call management platform

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US26574709P 2009-12-01 2009-12-01
US61/265,747 2009-12-01

Publications (2)

Publication Number Publication Date
WO2011068878A2 true WO2011068878A2 (en) 2011-06-09
WO2011068878A3 WO2011068878A3 (en) 2011-11-17

Family

ID=44069291

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2010/058569 WO2011068878A2 (en) 2009-12-01 2010-12-01 Universal call management platform

Country Status (4)

Country Link
US (2) US9350845B2 (de)
EP (1) EP2508036B1 (de)
CA (1) CA2781396C (de)
WO (1) WO2011068878A2 (de)

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CA2781396A1 (en) 2011-06-09
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EP2508036A4 (de) 2017-03-15
US9350845B2 (en) 2016-05-24
US20110130168A1 (en) 2011-06-02
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CA2781396C (en) 2018-05-01
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