WO2010145341A1

WO2010145341A1 - Operator position system and implementing method for calling the operator positions

Info

Publication number: WO2010145341A1
Application number: PCT/CN2010/072460
Authority: WO
Inventors: 阮刚; 郑罡; 孙仁峰; 罗乾鹏
Original assignee: 中兴通讯股份有限公司
Priority date: 2009-10-23
Filing date: 2010-05-05
Publication date: 2010-12-23
Also published as: CN102045454A

Abstract

An operator position system and an implementing method for calling the operator positions are provided by the present invention, wherein, said method includes: after the incoming call arrived the operator position system, obtaining the calling number from the database, searching the number information corresponding to the calling number, and extracting indication text information from said number information; converting said indication text information into indication speech information, then playing said indication speech information. The present invention improves the usability of operator positions products, and optimizes the Man-Machine environment of the software, therefore can improve the working efficiency of the position operators.

Description

System and call method

Wood field

This is related to the communication wood field, Hugh said, the method of calling and calling in the field of call in the communication system.

Background

In the system of the call, it is the reminder mode of the existing seat. The process of the existing seat call is different from the terminal to the seat.

And the way the interface reminds you to prompt the operation, then the operation is connected. However, in the use of the existing system, it is possible to have any information that cannot be heard by the law, and it is easy to cause the efficiency of each of the same sheep or the fatigued and small ones.

Content

The wood to be solved by this solution is to provide a method of calling and calling to solve the problem of poor existingness, low efficiency and low reliability of the existing system. To solve the problem, the present provides a calling method, including the following steps to the system, search in

The information, the information extracted from the prompt text information will prompt the text information to highlight the sound information, broadcast prompt information.

, , The method includes the background of the search In the same broadcast voice information, broadcast background, prompt text information.

, methods include

At the call, stop the announcement of the tone information and background, and prompt the text message.

In the broadcast tone information broadcast background, the method includes controlling the broadcast volume.

, the information includes the following information or a combination of the port name, name, physical installation location, sensitivity, background, or call information, prompt text information, is the information content of the information or their combination

The content of the prompt text message is stored locally by the operation and/or by the user. To solve the problem, the system provides sound control and text synthesis.

Sound control In the seat call, the information searched in the information, the information of the prompt text information is synthesized, and the text of the control broadcast text synthesis is reversed. The text synthesis is combined with the prompt text information, and the sound information is reversed.

, the sound control is in the middle of the call, the background of the search is the same as the broadcast tone information, broadcast

Background, control prompt text information.

, the sound control is close, stop Prompt information and background, control prompt text information. , the sound control is near the broadcast tone information broadcast background control broadcast volume.

The system includes information and call control, in which the information stored in the call control is received in the seat call, and the tone is controlled.

, and include information and search, among which information and search providers

The user edits the information in the work reminder information.

, system, including call control

Call Control Received in a seat call, will be fascinated and search for information and search for near call control

, background and prompt text information sound control.

, system, including message, message in all operations are busy, pick up the user, prompt the user to wait or directly leave a message, operate, the user's and message to the operation. This system and the method of calling, combined with multi-media, TT (ex-o-speech, text) wood, information storage wood, CT (opmp e Teepho yeao, integrated) wood, unified sheep boring event Provide the information of the sheep, with a pleasing background, a colorful reminder of the interface prompt information, and the sound can be effectively operated by the rabbit, such as the same, and other unfavorable work. This improves the ease of use, and the software can improve the work efficiency of the seat operation.

1 is the indication of the TT wood in the prompt 2 is the Middle East seat user broadcast

The preferred way of this

The purpose of this book, the wood plan and the clearer, are described in detail below in conjunction with this step. Since the system is a combination of PT (b cSw ched Teepho e ewok, public exchange), existing seat calls, sheep, lack of effective information, volume and other defects, this provides God's method of calling TT and calling. The multi-media function, the text function of the TT, and the call function are combined, and the multi-media and TT wood are effective defects, but more and more

The idea is to pre-store the information mercury in the system, and the call information is from CT to the system.

Analysis, the phase information obtained, the text prompt information The TT is replaced by a special tone. Steps, using this, the results are integrated and each, the prompt information can also be the most connected, thus improved, and improve the efficiency of each.

TT Synthetic Wood is a special wood for God. The TT engine is only large in size and does not require a lot of file support. Therefore, it can store a large amount of space, and it can be used in advance. TT wood itself is very, but it is very mature commercial, there are many TT tools, than can use Microsoft's c osoF Speech S (Microsoft software tools), install and use A (The c osoH peechA, Microsoft interface) interface provided It is easy to integrate TT wood into the middle of the system, and it is convenient to broadcast the prompt tone on C. As shown in Figure 1, the user P T , the exchange , the C TA (Comp e ppo ed Teecomm ca o App ca o , supported ) each to the CT , the CT T A (Teepho y Sevces A , each interface ) will be connected to the system. Ben of TT Wood

The reminder system includes the following information, responsible for the management of mercury, repair, and deletion of basic information and related information. The information operation can be combined with the original ones, and the information of the words of the prompt phase can be added. For example, the name, name, physical installation location, sensitivity, background, etc., the basic information and the phase information are stored in the middle, and the information is obtained.

Call control, CT, connection, call control functions, for example, provide call control functions for each mercury, connection, exhalation, mercury, and so on.

Text synthesis, sound control tips Text information, synthesized special tone information, anti-sound control

The sound control, the information searched in the information, the prompt text information extracted from the information, the text composition, and the control sound information of the control broadcast text synthesis. The formulation of the blame rule, the composition of the tone, the prompt on the screen, the composition of the text message, the information of the match, the background of the tone

, the background background full file, the background and the prompt sound synchronization, whether the information will be all or part of the text on the screen in the form of text prompt information, volume control, etc., some functions can be provided by the operating system 1 .

, store the basic information of the calling user, and the information of the power prompt information. It can be stored in a way, and the information can be combined with the original ones, and the information of the words of the prompt phase can be added, for example, the name of the mouth, the name, the physical installation location, whether it is sensitive, the background, and the like. The information can be provided either in the system or in the system. This system can include information and search, and provides users of the web to edit their own message text (ie, prompt information). For example, if you have a disease with a complication, you will be prompted by the web or the call control to pick up the call, and send it to, by search, the user's message text is different, and the message text contains a cavity disease. The call control returns, and the information can be the same as the emergency operation. Similarly, the near-mercurable user calls the information, and operates the important information of the user.

Messages, in all operations are busy, the user can wait for the user to wait or directly leave a message, the operation, by directly taking the user's and the message to the operation, the operation message information to make a decision. In this case, the multimedia information function, the text function of the TT, and the call function are integrated, and the important information of each of the important information is broadcasted. The near-providing call method includes the following steps

The user searches for information (including basic information and information), extracts the prompt text information prompt text information according to the sound rule, and uses the text special synthesis to prompt the text information special prompt sound information, and the broadcast nuclear sound information is in the east. Then, stop broadcasting the prompt information, and prompt the text information.

Before performing the calling method, it is necessary to use the information, and the different regions, the department, the importance, and the like of the different users in advance, and the different text prompt information and the prompt background are edited, and the information can be advanced, etc. Got it. Before performing the calling method, it is necessary to use the sound control to pre-specify different prompting rules. The components of the prompt are more than the calling part, the calling name, the location, the sheep, whether or not to broadcast, whether to block the prompt information, whether Need to synthesize the background, etc., than in the "A" type, you can specify the rule to only prompt the sheep, in the "B" type, to indicate its physical location, and so on.

The calling method of the present method is divided into the message of the call control CT in the user call, the phase information of the broadcast rule, the group prompting the text information, and the prompt text background is submitted to the text synthesis synthesis medium. Prompt information, each Broadcast, and the volume can be, if there is no phase information, then only the background is broadcast. For example, Yusuke Santai 110/119/122), after the prompt may be child: Note, XX is very "119 Note, high-speed three-segment call 122 note, call 110 system, etc. After operation, Sound termination, rules, system can be the text of the phase on the screen

" The method and system, the operation can be convenient in the user's first basic information to the user, and because the prompt information, the background sheep colorful, can provide better, rabbits with the sheep caused the operation, and improved Ease of use, and improve the efficiency of the operation. 2 shows the flow of the call in the TT information prompt system. Before the call, operate the mercury system, the information of the system, submit the prompt information to the system, the background, the background file according to The background named sound controls the specified mercury in the sound control. Step 1, user step 2, the user's arrival, the result of each operation is the special message, otherwise, the call control to step 3, the call control, the sound control, Sound control

Step 4, the sound control follows, the search for matching information (including information) and the background information extracts the prompt text information, the user can take the user data, and then, the prompt information required by the combined elements of the prompt tone in the rule and the background step 5, sound Control the background of the broadcast on the interface Text message step 6, the sound control will prompt the text information to submit text synthesis

Step 7, text composition will prompt the text information special sound information, sound control broadcast prompts step 8, operation, sound termination, prompt text information can be on the screen

Step 9, user, step 10, if there is no manual information prompt, sound control

, stop screen prompt text message, process.

In step 11, the information can be updated periodically or in the middle of the information.

In step 3 above, call control is also available.

Send information and search, in step 4, search for information by information and search, and then control the information sounds that are searched. This combination is specific, but in the field of Mudong, it can be repaired without the spirit or the circumstances. of

Use this method to provide the system and call, combined with multimedia, wood, TT wood, information storage wood, CT wood, will

The boring event of the sheep provides the attached information of the sheep, with a pleasing sexual background and a colorful reminder of the interface prompt information, and the sound can be effectively operated by the rabbit, such as the same, and other unfavorable work. This improves the ease of use, and the software can improve the efficiency of the seat operation.

Claims

Claim

1. Calling method, the following steps to search for information in the system, and extract the prompt text information from the information, and prompt the text information to highlight the sound information and broadcast the prompt information.

2, the call method of request 1, its method includes the background of the search

In the same broadcast voice information, the broadcast background prompts text information.

3. Calling method of request 2, wherein the method includes: calling, stopping, playing, and information

Prompt text message.

4. The calling method of claim 2, which includes the control broadcast volume in the broadcast tone information background method.

5. The calling method of any one of claims 1 to 4, wherein the information includes the following information or a combination of the port name, the name, the physical installation location, the sensitivity, the background, or the call information prompt text information, which is the information content of the information or Combination of them

6. The calling method of claim 5, wherein

The content of the prompt text information is stored locally by the operation and/or by the user.

7, system, including sound control and text synthesis

8. The system of requirement 7, where

Sound Control Near the seated call, the background of the search is in the same background of the broadcast tone information, and the control text information is controlled.

9. Require the system of 8, where

The sound control is connected, stops the prompting tone information and background, and controls the prompt text information.

10. Require the system of 8, where

The sound control is near the broadcast tone information broadcast background, control the broadcast volume.

11. Requires the system of any of 7 to 10, where

The information includes the following information or a combination of their names, names, physical installation locations, sensitivity, background, or call information, prompt text information, information content of the information, or a combination thereof.

12. Requirements for any of 7 to 10, including information and call control,

Information stored in the information The call control is received in the intercom call and the tone is controlled.

13. Requirements for any of the items 7 to 10, near information

And search , where

Information and search provider users

The user edits the information in the work reminder information.

14, the requirements of 13 system, near call control

, background and prompt text information sound control.

15. Requires any of the items from 7 to 10, including the message, the message is busy in all operations, the user is prompted, the user is prompted to wait or directly leave a message, the operation, the user's and the message to the operation.