WO2010126187A1

WO2010126187A1 - System for automatically selecting response using state information in messaging service, and method thereof

Info

Publication number: WO2010126187A1
Application number: PCT/KR2009/002310
Authority: WO
Inventors: 곽남영; 이종후
Original assignee: 주식회사 윈아이티
Priority date: 2009-04-29
Filing date: 2009-04-30
Publication date: 2010-11-04
Also published as: KR20100118757A

Abstract

Disclosed is a system for automatically selecting a response using state information in a messaging service. The system comprises: a presence server which sets response messages corresponding to particular targets including the other user terminals, and confirms a state of a user terminal in real time; a messaging server which receives from the other user terminals a conversation request message demanding a conversation with the user terminal, and transmits ID information of the other user terminals if the user terminal confirmed by the presence server is in a response-disabled state; and an automatic response server which searches for the terminal information among the particular targets corresponding to the ID information, and transmits a response message corresponding to the terminal information to the other user terminals through the messaging server.

Description

Automatic Screening Response System Using Status Information in Messaging Service and Its Method

The present invention relates to an automatic screening response system and method using status information in a messaging service.

Auto answering technology is a technology that prevents unnecessary call attempts by informing the other party that a call is impossible when a user cannot make a call.

However, in the conventional auto answering technique, the auto answer set up by the user is transmitted to everyone who wants to make a call to the user. Therefore, if the user wants to leave a different response to the specific user, the specific user will attempt to call within a specific time. There was an inconvenience to change the contents of the automatic response in response to the specific user.

In addition, the automatic answer is executed when the user does not answer, so once the user tries to make a call and the call is not connected within a certain time, the automatic answer is executed.

However, when the terminal cannot make a call, the terminal notifying that the call is from another person wastes unnecessary resources.

Therefore, when a user cannot make a call, there is a need for a system and method for executing an automatic response immediately without attempting to make a call to the user's terminal and transmitting different automatic response contents according to the counterpart.

According to the present invention, when a server for checking the status of the user terminal in real time transmits the status of the user terminal to a message server, when another user attempts to make a call to the user terminal, the status of the user terminal is checked in the messaging server, and an automatic response is performed. If necessary, it provides an automatic screening response system that can execute an automatic response immediately without attempting a call to the user.

In addition, the present invention is to set an automatic response message according to a specific target, and if an automatic response is required, if the counterpart is one of the specific targets, the automatic response that can execute a differentiated automatic response according to the target by executing a preset automatic response message Provide a screening response system.

Automatic screening response system using the status information according to an embodiment of the present invention comprises a presence server for setting a response message corresponding to a specific target including the other user terminal, and confirm the status of the user terminal in real time; A messaging server that receives a conversation request message requesting a conversation with the user terminal from the other user terminal and transmits identification information of the other user terminal if the status of the user terminal checked by the presence server is unresponsive; And an automatic response server for retrieving terminal information corresponding to the identification information from the specific object, and transmitting a response message corresponding to the terminal information to the other user terminal through the messaging server.

According to one or more exemplary embodiments, an automatic screening response method using status information may include: setting, by a presence server, a response message corresponding to a specific target including another user terminal; Checking, by the presence server, the state of the user terminal in real time; Sending, by the presence server, the specific object, a response message corresponding to the specific object, and a state of a user terminal to a messaging server and an automatic response server; Receiving, by the messaging server, a chat request message requesting a chat with the user terminal from another user terminal; Checking, by the messaging server, whether the state of the user terminal is unresponsive; Sending, by the messaging server, identification information of the other user terminal to the answering machine when the state of the user terminal is unresponsive; Searching, by the answering machine, terminal information corresponding to the identification information among the specific objects; And sending, by the answering machine, a response message corresponding to the terminal information to the other user terminal through the messaging server.

According to the present invention, when the server which checks the status of the user terminal in real time transmits the status of the user terminal to the message server, when another user attempts to make a call to the user terminal, the status of the user terminal is confirmed by the messaging server, and an automatic response If this is necessary, an automatic answer can be executed immediately without attempting to call the user.

According to the present invention, if an automatic response message is set according to a specific target, and the counterpart is one of the specific targets when an automatic response is needed, the automatic response differentiated according to the target can be executed by executing a preset automatic response message.

1 is an example illustrating an overview of an automatic screening response system using status information according to an embodiment of the present invention.

2 is a flowchart illustrating an automatic screening response method using status information according to an embodiment of the present invention.

Hereinafter, various embodiments of the present disclosure will be described in detail with reference to the accompanying drawings.

In the automatic screening response system using the status information according to an embodiment of the present invention, as shown in FIG. 1, the user terminal 110, the presence server 120, the messaging server 130, and the automatic response server 140 are shown in FIG. ) And other user terminals (group A: 150, group B: 160, group C: 170).

The user terminal 110 is a terminal which a user can use for a call with another user and accesses the presence server 120 according to a user's input to set a response message corresponding to a specific target. In this case, the user terminal 110 is a terminal that allows a user to have a real-time conversation with another user, and may be one of a wired telephone, a laptop or PC installed with a messenger program, and a mobile terminal.

In this case, the specific object may include at least one of another user terminal, a plurality of terminal groups used by different users, or another user terminal group used by a plurality of different users. In addition, the specific object in FIG. 1 may include another user terminal (Group A: 150), another user terminal (Group B: 160), and another user terminal (Group C: 170).

The presence server 120 may set a response message corresponding to a specific target including another user terminal according to the input of the user terminal 110 and check the state of the user terminal 110 in real time. At this time, the state of the user terminal 110 checked by the presence server 120 may be a power off, power on, on-line, off-line, away, call unavailable, missed.

In addition, the presence server 120 may transmit the specific object, the response message corresponding to the specific object, and the state of the user terminal to the messaging server 130 and the automatic response server 140 in real time or periodically.

For example, the presence server 120 sets a response message that the user is absent when the specific target is another user terminal (group A: 150), and when the specific target is another user terminal (group B: 160). In response to the response message 'I will reply within 10 minutes', and if the specific target is another user terminal (Group C: 170), the response message 'Can not talk today due to busy work' can be set.

The messaging server 130 receives a conversation request message requesting a conversation with the user terminal 140 from another

user terminal

150, 160, 170, and the state of the user terminal 110 transmitted from the presence server 120 is changed. If the answer is impossible, the identification information of the

other user terminal

150, 160, 170 may be transmitted to the answering machine 140.

In this case, the messaging server 130 receives a conversation request message transmitted using at least one of a network messenger, a video call, and a voice call from another

user terminal

150, 160, 170 and the other user who transmits the conversation request message. Identification information of the

terminals

150, 160, and 170 may be checked.

The answering machine 140 retrieves the terminal information corresponding to the identification information received from the messaging server 130 among the specific objects received from the presence server 120, and sends a response message corresponding to the terminal information to the messaging server. It may transmit to the

other user terminal

150, 160, 170 through the 130.

For example, when the answering machine 140 receives identification information of another user terminal (group A: 150) from the messaging server 130, the answering machine 140 transmits a response message that is “out of office” through the messaging server 130 to the other user terminal. (Group A: 150).

In addition, when the automatic response server 140 receives the identification information of another user terminal (Group B: 160) from the messaging server 130, the response message "I will reply within 10 minutes" through the messaging server 130 It can transmit to another user terminal (group B: 160).

In addition, when the answering machine 140 receives the identification information of another user terminal (group C: 170) from the messaging server 130, the messaging server sends a response message that 'it is impossible to talk today due to busy work'. It may transmit to another user terminal (group C: 170) through the 130.

In addition, the automatic response server 140 may transmit a response message corresponding to the terminal information to the messaging server 130, and may further transmit information indicating that the other user has requested a conversation to the user terminal 110. At this time, the automatic response server 140 checks the state of the user terminal 110 transmitted from the presence server 120, and the other user sends a conversation request to the user terminal 110 that is checked on or online. Information can be sent.

At this time, upon receiving the response message from the automatic response server 140, the messaging server 130 checks the format of the conversation request message and transmits the response message to the other user terminal according to the format of the conversation request message. Can be.

In one example, the messaging server 130, if the conversation request message was sent as a network message from a network terminal such as another user terminal (group A: 150), the message is sent to another user terminal (group A: 150) as text. Can transmit

In another example, the messaging server 130 may transmit the conversation request message as an invite message for making a voice call or a video call from a mobile terminal such as another user terminal (Group B: 160), or another user terminal ( If a wired terminal such as group C: 170 is transmitted as an invite message for a voice call, the response message is converted into voice information to another user terminal (group B: 160) or another user terminal (group C: 170). Can transmit

In operation S210, the presence server 120 may set a response message corresponding to a specific target including another user terminal according to the input of the user terminal 110.

In operation S220, the presence server 120 checks the state of the user terminal 110 in real time, and generates state information including the specific object, a response message corresponding to the specific object, and the state of the user terminal. The message may be transmitted to the messaging server 130 and the answering machine 140.

In operation S230, the messaging server 130 may receive a conversation request message requesting a conversation with the user terminal 110 from another user terminal (group A: 150, group B: 160, group C: 170). In this case, the conversation request message may be the invite message for requesting a voice or video call, or may be a text message for requesting a messenger call.

In operation S240, the messaging server 130 may check whether the state of the user terminal 110 transmitted in operation S220 is unresponsive.

In operation S245, the messaging server 130 may provide a call between the user terminal 110 and another user terminal that has transmitted the conversation request message in operation S230.

In this case, the messaging server 130 may provide a call by converting the format in the middle when the other user terminal and the user terminal 110 that transmit the conversation request message use different formats. For example, when the user terminal 110 calls a messenger and the other user terminal calls a landline phone, the text transmitted from the user terminal 110 is converted into voice and transmitted to another user terminal, and the other user terminal The transmitted voice may be converted into text and transmitted to the user terminal 110.

In operation S250, the messaging server 130 may transmit identification information of another user terminal that transmits the conversation request message to the automatic response server 140 in operation S230.

In step S260, the answering machine 140 may search for terminal information corresponding to the identification information received in step S250 among the specific objects included in the state information received in step S220.

In operation S270, the answering machine 140 transmits the response message corresponding to the terminal information retrieved in operation S260 through the messaging server 130 to another user terminal that transmits the conversation request message in operation S230. Can be sent to.

In operation S280, the answering machine 140 may transmit information indicating that the other user has requested a conversation to the user terminal 110.

As described above, in the automatic screening response system using the status information according to the present invention, a server which checks the status of the user terminal in real time transmits the status of the user terminal to the message server so that other users can attempt to make a call to the user terminal. In this case, the status of the user terminal can be checked by the messaging server, and if an automatic response is required, the automatic response can be executed immediately without a call attempt.

In addition, the automatic screening response system using the status information according to the present invention sets an automatic response message according to a specific target, and if the counterpart is one of the specific targets when an automatic response is required, the preset automatic response message is executed according to the target. Differentiated automatic response can be executed.

In the present invention as described above has been described by the specific embodiments, such as specific components and limited embodiments and drawings, but this is provided to help a more general understanding of the present invention, the present invention is not limited to the above embodiments. For those skilled in the art, various modifications and variations are possible from these descriptions.

Therefore, the spirit of the present invention should not be limited to the described embodiments, and all of the equivalents or equivalents of the claims as well as the claims to be described later belong to the scope of the present invention.

Claims

A presence server configured to set a response message corresponding to a specific target including other user terminals and to check the status of the user terminal in real time;

A messaging server that receives a conversation request message requesting a conversation with the user terminal from the other user terminal and transmits identification information of the other user terminal when the status of the user terminal checked by the presence server is unresponsive; And

An automatic response server for retrieving terminal information corresponding to the identification information from the specific object, and transmitting a response message corresponding to the terminal information to the other user terminal through the messaging server;

Automatic screening response system using the status information, characterized in that it comprises a.
The method of claim 1,

And the presence server transmits the specific object, a response message corresponding to the specific object, and a state of a user terminal to the messaging server and the automatic response server.
The method of claim 1,

The messaging server receives from the other user terminal a conversation request message transmitted using at least one of a network messenger, a video call, and a voice call and confirms identification information of the other user terminal which transmitted the conversation request message. Automatic screening response system using the status information characterized in that.
The method of claim 3,

When the messaging server receives the response message from the auto-response server, the messaging server checks the format of the conversation request message and transmits the response message to the other user terminal according to the format of the conversation request message. Automatic screening response system using information.
The method of claim 4, wherein

The messaging server transmits the response message as text if the format of the conversation request message is a network messenger, and converts the response message into voice information if the format of the conversation request message is a video call or a voice call. Automatic screening response system using the status information.
The method of claim 1,

And the specific target includes at least one of another user terminal, a plurality of terminal groups used by different users, or another user terminal group used by a plurality of different users.
The method of claim 1,

And the automatic response server transmits information indicating that the other user has requested a conversation to the user terminal.
Setting, by the presence server, a response message corresponding to a specific target including another user terminal;

Checking, by the presence server, the state of the user terminal in real time;

Sending, by the presence server, the specific object, a response message corresponding to the specific object, and a state of a user terminal to a messaging server and an automatic response server;

Receiving, by the messaging server, a chat request message requesting a chat with the user terminal from another user terminal;

Checking, by the messaging server, whether the state of the user terminal is unresponsive;

Sending, by the messaging server, identification information of the other user terminal to the answering machine when the state of the user terminal is unresponsive;

Searching, by the answering machine, terminal information corresponding to the identification information among the specific objects; And

The automatic answering server transmitting a response message corresponding to the terminal information to the other user terminal through the messaging server;

Automatic screening response method using the status information, characterized in that it comprises a.
The method of claim 8,

The receiving of the conversation request message may include receiving a conversation request message transmitted using at least one of a network messenger, a video call, and a voice call from the other user terminal, and transmitting the conversation request message to the other user terminal. Automatic screening response method using the status information, characterized in that for identifying the identification information.
The method of claim 9,

The step of transmitting to the other user terminal,

Sending, by the automatic response server, the response message;

The messaging server confirming a format of the chat request message and transmitting the response message to the other user terminal according to the format of the chat request message;

Automatic screening response method using the status information, characterized in that it comprises a.
The method of claim 10,

The transmitting in the corresponding format

The messaging server confirming a format of the conversation request message;

Sending, by the messaging server, the response message as text if the format of the conversation request message is a network messenger;

Converting, by the messaging server, the response message into voice information if the format of the conversation request message is a video call or a voice call;

Automatic screening response method using the status information, characterized in that it comprises a.
The method of claim 8,

And the specific target includes at least one of another user terminal, a plurality of terminal groups used by different users, or another user terminal group used by a plurality of different users.
The method of claim 8,

The automatic response server further comprises the step of transmitting to the user terminal the information that the other user has requested a chat request, the automatic screening response method using the status information.
A computer-readable recording medium in which a program for executing the method of any one of claims 8 to 13 is recorded.