WO2009146625A1

WO2009146625A1 - Call initiation method, apparatus and system

Info

Publication number: WO2009146625A1
Application number: PCT/CN2009/071845
Authority: WO
Inventors: 胡信跃; 陈光辉; 袁波; 沈国华
Original assignee: 华为技术有限公司
Priority date: 2008-06-03
Filing date: 2009-05-19
Publication date: 2009-12-10
Also published as: CN101304413A

Abstract

A call initiation method is provided. The method comprises: obtaining the information content of the current position of the mouse (S201); judging whether the call is initiated, if so, transmitting the indication of the call initiation (S202); confirming the called number from the information content after the indication is received (S203); transmitting the call request message which carries the calling number and the called number to the softswitch device (S204). By application of the present invention embodiments, the call could be initiated directly, as long as obtaining the information content of the current position of the mouse and confirming the called number from the information content, to enable the call service to embed in the various application systems really, to enhance the work efficiency, and to achieve the purpose of efficient work.

Description

Method, device and system for initiating a call

This application claims priority to Chinese Patent Application No. 200810085935.9, entitled "A Method, Apparatus and System for Initiating a Call", which is filed on June 3, 2008, the entire contents of which are incorporated by reference. In this application.

Technical field

The present invention relates to the field of communications technologies, and in particular, to a method, device, and system for initiating a call. Background technique

With the further acceleration of enterprise information construction and the popularity of network applications, users can easily obtain a variety of information about enterprises from the Internet. For example, in order to facilitate users to inquire, they will disclose their contact information in their own. On the website or other promotional websites, users can directly dial the phone number provided by the company when consulting. However, the process of initiating a call is to use the Plain Old Telephone Service (POTS) in the traditional communication mode, which requires the user to manually input the telephone number, which does not reflect the efficiency and does not guarantee the correct rate of the input number. It can be seen that POTS phones have been difficult to meet the needs of users for efficiency, and how to achieve convenient integration with enterprise applications is becoming more and more important. In this way, the click-to-call service came into being.

Referring to Figure 1, the prior art implements a click through a method of providing a dedicated unified communication (UC) service client program. Suppose a web page or document contains a phone number. When a user wants to initiate a call to the number, the user can first open the UC service client U101, copy the number into the program, and then initiate a click call on the UC service client U101. The request, the UC service client sends the click call request information to the softswitch device U102, and finally the softswitch device U102 establishes the call between the calling party and the called party. Of course, the UC service client U101 can also save the enterprise information in the form of an address book, and the user can directly click the information in the address book to initiate a click call.

The inventor found in the research that although the prior art method can implement a click call, the user needs to input the called number or find the called party in the address book, and these operations are performed on the UC client interface. Can not really meet the needs of users efficient office.

Summary of the invention

In view of this, the embodiment of the present invention provides a method, a device, and a system for initiating a call, so as to solve the problem that the prior art must complete the call on the UC client interface, and the problem that cannot meet the user's efficient office requirements can be truly solved. . The embodiment of the invention provides the following solutions:

A method of initiating a call, including:

Get the information content under the current position of the mouse;

Determining whether to initiate a call, and if so, sending an indication to initiate a call;

After receiving the prompt, determining the called number from the information content;

A call request message carrying the calling number and the called number is sent to the softswitch device. A device for initiating a call, comprising:

An information content obtaining unit, configured to acquire information content under a current position of the mouse;

An indication determining unit, configured to determine whether to initiate a call after acquiring the information content, and if yes, send an indication of initiating the call;

a called number determining unit, configured to determine, by the information content, a called number after receiving the indication;

And a message sending unit, configured to send, to the softswitch device, a call request message carrying the calling number and the called number.

A system for initiating a call, comprising:

a calling terminal, configured to initiate a call according to content under the current location of the mouse;

The softswitch device is configured to establish a call between the calling party and the called party according to the call initiated by the calling terminal.

The embodiment of the present invention obtains the information content of the current position of the mouse. When receiving the indication of initiating the call, after determining the called number from the information content, the call can be directly initiated, and the user does not need to input the called number. The call service is truly embedded in various application systems, which improves work efficiency and achieves efficient office work.

DRAWINGS

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the embodiments or the description of the prior art will be briefly described below. Obviously, the drawings in the following description are only It is a certain embodiment of the present invention, and other drawings can be obtained from those skilled in the art without any inventive labor.

1 is a schematic diagram of a prior art implementation of a click-to-call system;

2 is a flowchart of a method according to Embodiment 1 of the present invention; 3 is a flowchart of a method provided by Embodiment 2 of the present invention;

4 is a flowchart of a method for establishing a call according to an embodiment of the present invention;

Figure 5 is a flowchart of a method provided in Embodiment 3 of the present invention;

6 is a schematic diagram of a first device according to an embodiment of the present invention;

7 is a schematic diagram of a second device according to an embodiment of the present invention;

8 is a schematic diagram of a third device according to an embodiment of the present invention;

9 is a schematic diagram of a system according to an embodiment of the present invention;

FIG. 10 is a schematic diagram of another system according to an embodiment of the present invention.

detailed description

BRIEF DESCRIPTION OF THE DRAWINGS The technical solutions in the embodiments of the present invention will be described in detail below with reference to the accompanying drawings. All other embodiments obtained by a person of ordinary skill in the art based on the embodiments of the present invention without creative work are within the scope of the present invention. Call

Embodiment 1 Referring to FIG. 2, a method for initiating a call according to an embodiment of the present invention includes the following steps: S201: Acquire information content of a current location of a mouse;

S202: Determine whether to initiate a call, and if yes, send an indication to initiate a call;

In the actual application, whether the call is initiated is determined by the user, and the system can determine whether the call needs to be initiated by determining whether the user initiates a call request message. In the steps

When the content under the current position of the mouse is acquired in S201, the button of the call can be displayed in the form of a window (in order to facilitate the user to know the acquired information content, the acquired information content can also be displayed in the window). Then, in step S202, when the button of the call is clicked, the user can be considered to be calling (this method can be called a click call;).

Of course, other methods can also be used to determine whether the user wants to initiate a call. For example, when a right mouse button is clicked on a certain information content, a call button is displayed in a pop-up menu, and when the call button is clicked, the user is pre-initiated. Or, it can be set by the Telephone Assistant (TA) soft terminal. For example, when the time when the mouse is placed at a certain information content exceeds the threshold, it is determined to be a pre-initiated call. For convenience of description, the following is a detailed description by taking a click call as an example.

S203: After receiving the prompt for initiating the call, determining, by the information content, the called number; S204: sending, to the softswitch device, a call request carrying the calling number and the called number Interest.

As can be seen from the above, when the user needs to initiate a call to a certain number or an enterprise when reading a document or browsing a webpage, etc., using the embodiment of the present invention, only the mouse is placed on the number or the enterprise name, The number or company name is displayed, and the button of the call is displayed. When the user clicks the button, the call request is initiated to the softswitch device after determining the called number; compared with the existing solution, since the call is not required The number is copied to the location specified by the client, and the call can be initiated quickly.

Wherein, since the Windows operating system displays the text by calling a function of displaying the font, the process of acquiring the information content under the current position of the mouse and displaying the information content and the voice service button can be implemented by the following methods: Using Windows The application programming interface (API) function provided by the operating system installs a screen capture hook to intercept the function of displaying fonts in the Windows operating system. When the mouse is placed on the screen information content, a redraw message is sent to the window under the mouse. At this time, Windows will recall the function that displays the font, but since these functions have been intercepted, when these functions are called, Automatically jump to the function written in the embodiment of the present invention, so that the information content under the current position of the mouse can be obtained, and the information content and the button for clicking the call are displayed. The difference from the traditional method for taking words on the screen is that, in the embodiment of the present invention, while displaying the obtained information content, the button of the call can also be displayed, and when the button is clicked, the click is sent to the softswitch device. The step of calling the request.

As mentioned above, the information content under the current position of the mouse may be a series of numbers, or other characters, such as the name of the enterprise or the names of other users. For numbers and characters, the processing method for determining the called number is different. The following is an example of displaying a call button to a user to determine whether to initiate a click call, and a detailed description is made for the different processing method.

Embodiment 2 Referring to FIG. 3, the method for initiating a click call provided by the present invention includes the following steps: S301: Acquire information content under a current position of a mouse, and display a button for clicking a call;

S302: When the button for clicking the call is clicked, analyzing the obtained information content, determining whether the information content is all digital format, if yes, proceeding to S303; if not, proceeding to S304;

S303: Determine the content of the information as the called number;

S304: Query the number corresponding to the information content, and if the query is found, determine the number as the called number; S305: Send a click call request message carrying the calling number and the called number to the softswitch device.

It can be seen that, when the content of the obtained information is a character other than the number, the number corresponding to the information content needs to be queried. In the embodiment of the present invention, the process of the query can be implemented by the following steps: The Lightweight Directory Access Protocol (LDAP) sends a query message carrying the content of the information to obtain a phone number corresponding to the content of the information; after receiving the query message, the LDAP server queries its own address book. Finding a number corresponding to the information content, and if found, returning the corresponding number to determine the number as the called number. After receiving the number, the number is determined as the called number, and the message carrying the number is sent to the softswitch device to initiate a click call request.

The LDAP is a protocol for publishing directory information to many different resources. Usually it can be used as a centralized address book, and its size and stored information content can be designed according to the needs of the organizer. You can use LDAP to store various types of data objects, as long as they can be represented by attributes. For example, here is some information that can be stored in LDAP:

Employee information: Employee's name, login name, password, employee number, his manager's login name, mail server, and more.

Item tracking information: computer name, IP address, label, model number, location, and more. Customer contact list: Customer's company name, primary contact's phone number, fax and email, etc.

Conference room information: The name of the conference hall, the location, how many people can sit, the phone number, and whether there is a projector.

It can be seen that when the content of the information in the current position of the mouse is a number, the click call request can be directly sent to the softswitch device, and when the content of the current position of the mouse is other characters, the LDAP server needs to first query the matching number, and then A click call request is then sent to the softswitch device. It is worth noting that when the information content under the current position of the mouse is obtained in all digital formats, the serial number is directly used as the called number, and the legality judgment process of the number can be completed by the soft switching device.

The click call request message sent to the softswitch device may further include a click call service identifier, so that the softswitch device determines the service type of the message.

The above process implements a process of initiating a click call. In the embodiment of the present invention, the softswitch device is After receiving the click call request message, the call between the master and the called party can be established. Referring to FIG. 4, the process of establishing a call includes the following steps:

S401: After receiving the click call request, the softswitch device checks the validity of the message (whether the primary or called number is carried), and authenticates the primary and called numbers;

S402: If it is legal, reply 200 OK response, otherwise the call flow is ended;

S403 - S406: The softswitch device determines whether the call is a click-to-call service, initiates a call to the calling POTS phone according to the calling number, and notifies the TA of the calling call event; the TA returns a confirmation message to the softswitch device, and The message "Calling" is displayed on the interface;

S407 - S409: The calling POTS rings, the softswitch device notifies the TA of the calling ringing event; the TA returns a confirmation response to the softswitch device, and displays the "Calling" message on the interface;

S410 ~ S413: The calling POTS user picks up the phone, and the softswitch device initiates a call to the called POTS according to the called number, and notifies the TA of the called called event, and the TA returns a confirmation message to the softswitch device;

S414 - S417: The called POTS rings, the softswitch device puts back the ring tone to the calling POTS, and notifies the TA of the ringing event, the TA returns a confirmation message to the softswitch device, and displays "ringing" on the interface. Information

S418 ~ S422: The called POTS user picks up the phone, the softswitch device stops returning the ring tone to the calling POTS, the calling party establishes a call with the called party, the softswitch device notifies the TA to establish a call event, and the TA returns a confirmation message to the softswitch device. , at the same time display the "calling" message on the interface;

S423 ~ S426: The called POTS phone hangs up, the softswitch device ends the call between the master and the called party, and notifies the TA of the called hang up event, and the TA replies with a confirmation message to the softswitch device, and simultaneously displays the "end of call" message.

The above process completes the whole process of clicking a call. In an actual application, the embodiment of the present invention can also be used to initiate a click conference. The click conference here refers to that the user wants to join a conference, and the conference is performed by using a POTS phone. The system assigns an ID to the conference, and the user can obtain the ID of the conference by email or other means. In the embodiment of the present invention, the button for clicking the conference is displayed only when the button for clicking the call is displayed, so that the user can also initiate the click conference by using the method provided by the embodiment of the present invention. This process is described in detail below.

Embodiment 3 Referring to FIG. 5, the method provided by the embodiment of the present invention includes the following steps:

S501: Obtain the information content under the current position of the mouse, and display the button of clicking the call and clicking the meeting Button

The button of the click conference can be displayed at the same time by modifying the API function written in the embodiment of the present invention. The purpose of simultaneously displaying the button for clicking the call and the button for clicking the conference is that the user can arbitrarily select the click call according to actual needs. Click on the meeting;

S502: When the button of the click call is clicked, the called number is determined according to the information content, and the process proceeds to S503;

S503: Send a click call request message carrying the calling number and the called number to the softswitch device;

S504 - S506: When the button of the click conference is clicked, it is determined whether the information content is all digital format, and if yes, the information content is determined as the conference ID number, and the process proceeds to S507;

S507: Send a click conference request message carrying the calling number and the conference ID number to the softswitch device.

The click conference request message sent to the softswitch device may also carry the click conference service identifier. The softswitch device checks whether the click conference request message carries the calling number and the conference ID number, and if yes, according to the click conference service identifier, after determining that the conference service is clicked, the call is initiated to the calling POTS, and the calling party rings. After off-hook, the softswitch device establishes a call between the calling POTS and the conference member according to the conference ID number.

It can be seen that, by using the method provided by the embodiment of the present invention, the user can directly initiate a call or click conference on various types of documents or web pages according to actual needs, which is convenient and fast, and conforms to the operating habits of the Windows application system, thereby improving the availability of the system.

Corresponding to the method provided by the embodiment of the present invention, the embodiment of the present invention further provides an apparatus for initiating a call. Referring to FIG. 6, the apparatus includes an information content acquiring unit U601, an indication receiving unit U602, a called number determining unit U603, and Message transmitting unit U604.

In this embodiment, the information content obtaining unit U601 is configured to acquire information content under the current position of the mouse. The indication determining unit U602 is configured to determine whether to initiate a call after acquiring the information content, and if yes, send an indication to initiate the call. The called number determining unit U603 is configured to determine the called number based on the information content when the indication is received. The message sending unit U604 is configured to send a call request message carrying the calling number and the called number to the softswitch device.

Wherein, referring to FIG. 7, the information content obtaining unit U601 includes a hook mounting subunit U6011. The message sending subunit U6012 and the function intercepting subunit U6013 are redrawn.

In this embodiment, the hook mounting subunit U6011 is used to install a screen capture hook. The redraw message sending subunit U6012 is used to send a redraw message to the window under the current position of the mouse. The function intercepting subunit U6013 is used to intercept the function of displaying the font in the operating system by using the screen capture hook to obtain the information content under the current position of the mouse when the system is redrawn.

Referring to FIG. 8, the called number determining unit U603 includes an information content analyzing subunit U6031, a query subunit U6032, and a determining subunit U6033, where

The information content analysis sub-unit U6031 is configured to determine whether the acquired information content is in an all-digital format, and if so, triggering the determining sub-unit U6033 to determine the information content as the called number; if not, triggering the query sub-unit U6032 The number corresponding to the information content is queried. If the query is found, the determining sub-unit U6033 is further configured to determine the number as the called number.

In this embodiment, in order to initiate the conference, the indication determining unit U602 is further configured to determine whether to initiate a conference after acquiring the information content, and if yes, sending the indication of the initiating conference, the called number determining unit U603 is further configured to determine the information. Whether the content is all digital formats, and if so, the content of the information is determined as the conference ID number. The message sending unit U604 is further configured to send a conference request message carrying the conference ID number to the softswitch device.

Corresponding to the method and apparatus provided by the embodiments of the present invention, an embodiment of the present invention further provides a system for initiating a call. Referring to FIG. 9, the system includes: a calling terminal U901 and a soft switching device U902. In this embodiment, the calling terminal U901 is configured to initiate a call according to the content under the current location of the mouse.

The softswitch device U902 is configured to establish a call between the calling party and the called party according to the call initiated by the calling terminal U901.

In this embodiment, the calling terminal U901 includes an information content acquiring unit U9011, an instruction determining unit U9012, a called number determining unit U9013, and a message transmitting unit U9014. The information content acquisition unit U9011 is used to acquire the information content under the current position of the mouse. The indication determining unit U9012 is configured to determine whether to initiate a call after acquiring the information content, and if yes, send an indication to initiate the call. The called number determining unit U9013 is configured to determine the called number based on the information content when receiving the indication of the originating call. The message sending unit U9014 is configured to send a call request message carrying the calling number and the called number to the softswitch device U902.

The softswitch device U902 includes a legality checking unit U9021 and a service type determining unit U9022. Call setup unit U9023. The validity check unit U9021 is configured to check whether the caller and the called number are carried in the message after receiving the call request message, and the service type determining unit U9022 is configured to: when the check result of the legality check unit is yes, Determine whether the service type is a call service. The call establishing unit U9023 is configured to establish a call between the calling party and the called party according to the calling number and the called number when the service type determining unit U9022 determines that it is a calling service.

Wherein, referring to FIG. 10, the system further includes an LDAP server U903, B'J,

The called number determining unit U9013 in the calling terminal U901 is configured to determine whether the information content is all in a digital format, and when the determined information content is in a non-full number format, send a query carrying the information content to the LDAP server U903. Message

The LDAP server U903 is configured to search for a number corresponding to the content of the information after receiving the query message, and if found, return the corresponding number to the called number determining unit U9013 in the calling terminal.

In order to implement the process of initiating the conference, the indication determining unit U9012 in the calling terminal U901 is further configured to determine whether to initiate a conference, and if so, to send an indication to initiate the conference,

The called number determining unit U9013 determines the information content as the conference ID number when determining that the information content is all digital formats. The message sending unit U9014 is further configured to send the softswitch device U902 with the conference ID number. Meeting request message;

The legality checking unit U9021 in the softswitch device U902 is further configured to check whether the calling number and the conference ID number are carried in the conference request message after receiving the conference request message. The service type judging unit U9022 is also used to determine whether the service type is a conference service. The call setup unit U9023 is also used to join the caller to the conference according to the calling number and the conference ID number.

The embodiment of the invention provides a method, a device and a system for initiating a call. According to the embodiment of the present invention, as long as the information content under the current position of the mouse is obtained, and the called number is determined from the information content, the call can be directly initiated. The call service is truly embedded in various application systems, which improves work efficiency and achieves efficient office work.

A person skilled in the art can understand that all or part of the steps of implementing the above embodiments can be completed by a program to instruct related hardware, and the program can be stored in a computer readable storage medium, and the program is executed. The method includes the following steps: obtaining the information content under the current position of the mouse; when receiving the indication of initiating the call, determining the called number from the information content; The switching device sends a call request message carrying the calling number and the called number. The storage medium is, for example, a ROM/RAM, a magnetic disk, an optical disk, or the like.

The above description is only a preferred embodiment of the present invention, and it should be noted that those skilled in the art can also make several improvements and retouchings without departing from the principles of the present invention. It should be considered as the scope of protection of the present invention.

Claims

Rights request

A method for initiating a call, comprising:

Get the information content under the current position of the mouse;

After receiving the indication, determining the called number from the information content;

A call request message carrying the calling number and the called number is sent to the softswitch device.

2. The method according to claim 1, wherein the step of acquiring information content under the current position of the mouse comprises:

Install the screen to take the word hook;

Send a redraw message to the window under the current position of the mouse;

When the system is redrawn, the screen capture word hook is used to intercept the function of displaying the font in the operating system, and the information content under the current position of the mouse is obtained.

3. The method according to claim 1, wherein the step of determining the called number from the information content comprises:

Determining whether the information content is all digital formats;

If yes, determining the content of the information as the called number;

If no, the number corresponding to the information content is queried, and if queried, the number is determined as the called number.

4. The method according to claim 3, wherein the step of querying the number corresponding to the information content comprises:

Sending a query message carrying the information content to a lightweight directory access protocol LDAP server to find a number corresponding to the information content;

If found, the corresponding number is returned.

The method according to claim 1, further comprising: determining whether to join the conference, and if yes, sending an indication to join the conference;

After receiving the instructions to join the conference, the method includes:

Determining whether the information content is all digital formats, and if so, determining the information content as a conference ID number;

A conference request message carrying the calling number and the conference ID number is sent to the softswitch device.

6. A device for initiating a call, comprising:

The device according to claim 6, wherein the information content obtaining unit comprises:

a hook mounting subunit for installing a screen capture hook;

Redrawing a message sending subunit for sending a redraw message to a window under the current position of the mouse; a function intercepting subunit for intercepting a function of displaying a font in an operating system by using the screen fetching hook when the system is redrawn, Get the information content under the current position of the mouse.

The apparatus according to claim 6, wherein the called number determining unit includes an information content analyzing subunit, a query subunit, and a determining subunit, where

The information content analysis sub-unit is configured to determine whether the acquired information content is in an all-digital format, and if yes, triggering the determining sub-unit to determine the information content as the called number; if not, triggering the query sub-unit query If the number corresponding to the information content is queried, the determining subunit determines the queried number as the called number.

The device according to claim 6, wherein the indication determining unit is further configured to: determine whether to join the conference after acquiring the information content, and if yes, send an indication to join the conference,

The called number determining unit is further configured to determine whether the information content is all digital formats, and if yes, determine the information content as a conference ID number;

The message sending unit is further configured to send, to the softswitch device, a conference request message carrying the conference ID number.

10. A system for initiating a call, comprising:

a calling terminal, configured to initiate a call according to content under the current location of the mouse; The softswitch device is configured to establish a call between the calling party and the called party according to the call initiated by the calling terminal.

The system according to claim 10, wherein the calling terminal comprises: an information content acquiring unit, configured to acquire information content under a current position of the mouse;

a called number determining unit, configured to determine a called number from the information content when the indication is received;

And a message sending unit, configured to send, to the softswitch device, a call request message carrying a calling number and the called number.

The system according to claim 11, wherein the softswitch device comprises: a legality checking unit, configured to check whether the message carries the calling party and the called party after receiving the call request message. Number

a service type determining unit, configured to determine, when the validity check unit has a check result, whether the service type is a call service;

The call establishing unit is configured to establish, when the service type determining unit determines that the call service is a call service, the call between the calling party and the called party according to the calling number and the called number.

The system according to claim 11, wherein the system further comprises: an LDAP server, configured to: when the called number determining unit determines that the acquired information content is in a non-full number format, receive the And the called number carrying the information content sent by the called number confirmation unit, and searching for a number corresponding to the information content, and if found, returning the corresponding number to the called number determining unit in the calling terminal .

The system according to claim 11 or 12, wherein the indication determining unit in the calling terminal is further configured to determine whether to initiate a conference, and if yes, send an indication to initiate a conference, and the called number The determining unit is further configured to determine whether the information content is all digital formats, and if yes, determine the information content as a conference ID number; the message sending unit is further configured to send, to the softswitch device, the conference ID number Meeting request message;

The validity check unit is further configured to: after receiving the conference request message, check whether the conference request message carries the calling number and the conference ID number; the service type determining unit is further configured to determine Whether the service type is a conference service; the call establishment unit is further configured to join the caller to the conference according to the calling number and the conference ID number.