WO2009082836A1 - Fault handling method and device - Google Patents
Fault handling method and device Download PDFInfo
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- WO2009082836A1 WO2009082836A1 PCT/CN2007/003816 CN2007003816W WO2009082836A1 WO 2009082836 A1 WO2009082836 A1 WO 2009082836A1 CN 2007003816 W CN2007003816 W CN 2007003816W WO 2009082836 A1 WO2009082836 A1 WO 2009082836A1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0654—Management of faults, events, alarms or notifications using network fault recovery
- H04L41/0663—Performing the actions predefined by failover planning, e.g. switching to standby network elements
Abstract
A fault handling method includes: analyzing the fault occurring in the network system and obtaining the analyzed result; when the analyzed result shows that the fault can be restored through an automatic restore operation, adding the automatic restore handling suggest into an alarm information; receiving the alarm information from which the automatic restore handling suggest is obtained and parsing the information, and initiating the corresponding automatic handling module according to the content obtained after the analysis to restore based on the obtained content. Further, a fault handing device is provided.
Description
故障处理方法和装置 技术领域 本发明涉及通信领域， 并且特别地， 涉及用于移动通信系统的故障处理 方法和故障处理装置。 背景技术 在移动通讯系统的运行过程中， 会出现各种故障， 这些故障会导致系统 不能提供正常的服务或提供的服务质量下降。 当发生故障时， 系统中会产生告警信息， 使操作管理人员了解的故障的 发生情况， 从而采取相应的措施解决故障， 以尽快使系统恢复正常运行。 目 前的告警信息中包含了建议的修复处理，操作维护人员可以参考建议的方法， 以人工方式进行修复操作， 从而解决故障。 然而， 采用这种方式在移动通讯系统的运行过程中对系统进行维护时， 操作维护人员的工作量很大， 维护成本很高。 所以， 随着管理技术的提高， 在移动通讯系统的管理系统中逐渐增加自动处理技术， 以减少人工参与度， 加快故障解决速度， 减少维护的人力和时间成本， 使系统的健壮性更好地维 持在合理的水平。 目前， 已提出一些提高管理系统自动化水平的方法， 包括 自动配置、 自动优化等， 但是， 这些方案都不能有效解决网络维护自动化很 低的问题。 至今， 尚未提出能够根据故障发生的情况自动修复故障的技术方 案。 发明内容 考虑到上述问题而做出本发明， 为此， 本发明的主要目的在于提供一种 故障处理方法和装置， 以实现系统故障的自动化处理。 根据本发明的实施例， 提供了一种故障处理方法。 该方法包括： 对网络系统出现的故障进行分析并获得分析结果； 在分析 结果为故障能够通过自动修复操作进行修复的情况下， 在告警信息中加入自 动修复处理建议； 接收告警信息， 从中获取自动修复处理建议并进行解析， TECHNICAL FIELD The present invention relates to the field of communications, and in particular to a fault handling method and a fault handling apparatus for a mobile communication system. BACKGROUND OF THE INVENTION During the operation of a mobile communication system, various failures may occur, which may result in the system not providing normal service or providing a degradation in service quality. When a fault occurs, an alarm message is generated in the system to enable the operation manager to understand the occurrence of the fault, and accordingly take corresponding measures to solve the fault to restore the system to normal operation as soon as possible. The current alarm information includes the recommended repair processing. The operation and maintenance personnel can refer to the suggested method and manually perform the repair operation to solve the fault. However, in this way, when the system is maintained during the operation of the mobile communication system, the operation and maintenance personnel have a large workload and high maintenance costs. Therefore, with the improvement of management technology, the automatic processing technology is gradually added to the management system of the mobile communication system to reduce the labor participation, speed up the fault resolution, reduce the labor and time cost of maintenance, and make the system more robust. Maintain at a reasonable level. At present, some methods have been proposed to improve the automation level of the management system, including automatic configuration, automatic optimization, etc. However, these solutions cannot effectively solve the problem of low network maintenance automation. To date, no technical solution has been proposed to automatically repair a fault based on the occurrence of the fault. Disclosure of the Invention The present invention has been made in view of the above problems, and it is a primary object of the present invention to provide a failure processing method and apparatus for realizing automatic processing of system failure. According to an embodiment of the present invention, a fault handling method is provided. The method includes: analyzing a failure of the network system and obtaining an analysis result; adding an automatic repair processing suggestion to the alarm information when the analysis result is that the fault can be repaired by the automatic repair operation; receiving the alarm information, obtaining an automatic from the method Fix processing suggestions and parse them,
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并根据解析后获得的内容启动相应的自动处理模块来根据获得的内容进行修 复操作。 其中， 在解析获得内容时， 根据内容配置输入参数， 并将输入参数输入 至启动的相应的自动处理模块， 相应的自动处理模块根据输入参数进行^ "复 操作。 另一方面， 在分析结果为不能够通过自动修复操作进行修复的情况下， 不在告警消息中加入任何处理建议或者在告警消息中仅加入人工 4爹复处理建 议。 此时， 在发现告警信息中没有自动 4爹复处理建议的情况下， 不对告警消 息进行解析。 此外， 该方法可进一步包括： 监控启动的相应的处理模块进行的修复操 作的处理结果， 在处理结果为故障未解除的情况下发起告警； 否则发起修复 操作成功的通知。 根据本发明的另一实施例， 提供了一种故障处理装置。 该装置包括： 故障分析模块， 用于对网络系统出现的故障进行分析并获 得分析结果； 自动修复处理建议加入模块， 用于在故障分析模块的分析结果 为故障能够通过自动修复操作进行修复的情况下 , 在告警信息中加入自动修 复处理建议； 自动修复模块， 用于接收告警信息， 从中获取自动修复处理建 议并进行解析， 并根据解析后获得的内容启动相应的自动处理模块来根据获 得的内容进行修复操作； 自动处理模块， 用于在自动修复模块的控制下根据 获得的内容进行修复操作。 其中， 自动修复模块解析获得内容时， 根据内容配置输入参数， 并将输 入参数输入至启动的相应的自动处理模块， 相应的自动处理模块才艮据输入参 数进行修复操作。 另一方面， 在分析结果为不能够通过自动修复操作进行修复的情况下， 自动 "复处理建议加入模块不在所告警消息中加入任何处理建议或者在告警 消息中仅加入人工修复处理建议。 此时， 在自动修复模块发现告警信息中没 有自动修复处理建议的情况下， 自动修复模块不对告警消息进行解析。 此外， 在该装置中， 自动修复模块进一步用于监控启动的相应的处理模 块进行的修复操作的处理结果，在处理结果为故障未解除的情况下发起告警； 1 P 17333 And according to the content obtained after parsing, the corresponding automatic processing module is started to perform the repair operation according to the obtained content. Wherein, when parsing the obtained content, the input parameter is configured according to the content, and the input parameter is input to the corresponding automatic processing module that is started, and the corresponding automatic processing module performs the “re-operation” according to the input parameter. On the other hand, the analysis result is If the repair cannot be performed by the automatic repair operation, do not add any processing suggestions to the alarm message or add only the manual 4爹 reprocessing suggestions in the alarm message. At this time, there is no automatic 4爹 reprocessing recommendation in the discovery alarm information. In this case, the alarm message is not parsed. In addition, the method may further include: monitoring the processing result of the repair operation performed by the corresponding processing module, and initiating the alarm if the processing result is that the fault is not cancelled; otherwise, the repair operation is successful. According to another embodiment of the present invention, a fault processing apparatus is provided. The apparatus includes: a fault analysis module, configured to analyze a fault occurring in a network system and obtain an analysis result; Used in fault analysis module The analysis result is that if the fault can be repaired by the automatic repair operation, the automatic repair processing suggestion is added to the alarm information; the automatic repair module is configured to receive the alarm information, obtain the automatic repair processing suggestion and analyze it, and obtain the analysis according to the analysis. The content starts the corresponding automatic processing module to perform the repair operation according to the obtained content; the automatic processing module is configured to perform the repair operation according to the obtained content under the control of the automatic repair module, wherein the automatic repair module parses the obtained content according to the content The input parameters are configured, and the input parameters are input to the corresponding automatic processing module that is started, and the corresponding automatic processing module performs the repair operation according to the input parameters. On the other hand, the analysis result is that the repair cannot be performed by the automatic repair operation. Next, the automatic "reprocessing recommended joining module does not add any processing suggestions to the alarm message or only add manual repair processing suggestions in the alarm message. At this time, if there is no automatic repair processing suggestion in the automatic repair module discovery alarm information, the automatic repair module does not parse the alarm message. In addition, in the device, the automatic repair module is further configured to monitor a processing result of the repair operation performed by the corresponding processing module that is started, and initiate an alarm if the processing result is that the fault is not released;
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否则发起爹复操作成功的通知。 通过本发明的上述技术方案，能够自动启动修复操作进行自动故障修复 的尝试， 从而便利了系统故障的修复， 加快故障修复的速度， 提高系统的服 务水平， 并且减少了人工干预， 降低了维护成本。 附图说明 此处所说明的附图用来提供对本发明的进一步理解，构成本申请的一部 分， 本发明的示意性实施例及其说明用于解释本发明， 并不构成对本发明的 不当限定。 在附图中： 图 1是才艮据本发明方法实施例的故障处理方法的流程图； 图 2 是 居本发明方法实施例的故障处理方法的具体处理实例的流程 图； 图 3是才艮据本发明装置实施例的故障处理装置的框图； 以及 图 4是 居本发明装置实施例的故障处理装置的具体结构实例的框图。 具体实施方式 方法实施例 在本实施例中， 提供了一种故障处理方法。 其中， 该方法在告警信息中 给出形式化的自动修复处理建议， 然后自动修复模块根据告警信息中所提供 的形式化的修复处理建议， 进行修复。 在下文中， 形式化的自动修复处理建 议是以某种格式表示的可以通过计算机程序进行解析的信息。 如图 1 所示， 根据本发明实施例的故障处理方法包括： 步骤 S102, 对 网络系统出现的故障进行分析并获得分析结果； 步骤 S104, 在分析结果为故 障能够通过自动修复操作进行修复的情况下， 在告警信息中加入自动修复处 理建议， 优选地， 可在告警消息的修复处理建议字段中加入自动修复操作建 议； 步骤 S 106， 接收告警信息， 从中获取自动修复处理建议并进行解析， 并 根据解析后获得的内容启动相应的自动处理模块来根据获得的内容进行修复 操作。 2 P17333 Otherwise, a notification is sent that the recovery operation is successful. Through the above technical solution of the present invention, an attempt to automatically initiate a repair operation for automatic fault repair can be automatically performed, thereby facilitating repair of system faults, speeding up fault repair, improving service level of the system, and reducing manual intervention and reducing maintenance costs. . BRIEF DESCRIPTION OF THE DRAWINGS The accompanying drawings, which are set to illustrate,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a flow chart showing a method for processing a fault according to an embodiment of the method of the present invention; FIG. 2 is a flow chart showing a specific processing example of a method for processing a fault in an embodiment of the method of the present invention; A block diagram of a fault handling apparatus according to an embodiment of the apparatus of the present invention; and FIG. 4 is a block diagram showing a specific configuration example of a fault handling apparatus of the apparatus embodiment of the present invention. DETAILED DESCRIPTION OF THE INVENTION Method Embodiment In this embodiment, a fault processing method is provided. The method provides formal automatic repair processing suggestions in the alarm information, and then the automatic repair module performs repair according to the formal repair processing suggestions provided in the alarm information. In the following, formal automatic repair processing suggests information that can be parsed by a computer program in a format. As shown in FIG. 1 , a fault processing method according to an embodiment of the present invention includes: Step S102: analyzing a fault occurring in a network system and obtaining an analysis result; Step S104, in a case where the fault is capable of being repaired by an automatic repair operation. And adding an automatic repair processing suggestion to the alarm information. Preferably, the automatic repair operation suggestion may be added to the repair processing suggestion field of the alarm message; Step S106, receiving the alarm information, obtaining an automatic repair processing suggestion and parsing therefrom, and The corresponding automatic processing module is started according to the content obtained after the parsing to perform the repair operation according to the obtained content.
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其中， 在解析获得内容时， 根据内容配置输入参数， 并将输入参数输入 至启动的相应的自动处理模块， 相应的自动处理模块根据输入参数进行修复 操作。 另一方面， 在分析结果为不能够通过自动修复操作进行修复的情况下， 不在告警消息中加入任何处理建议或者在告警消息中仅加入人工爹复处理建 议。 此时， 在发现告警信息中没有自动修复处理建议的情况下， 不对告警消 息进行解析。 此外， 该方法可进一步包括： 监控启动的相应的处理模块进行的修复操 作的处理结果， 在处理结果为故障未解除的情况下发起告警； 否则发起修复 操作成功的通知。 如图 2所示， 在实际实现时， 该方法具体可以包括以下处理： 3 Ρ 17333 Wherein, when parsing the obtained content, the input parameter is configured according to the content, and the input parameter is input to the corresponding automatic processing module that is started, and the corresponding automatic processing module performs the repair operation according to the input parameter. On the other hand, in the case where the analysis result is that the repair cannot be performed by the automatic repair operation, no processing suggestion is added to the alarm message or only the manual reply processing suggestion is added to the alarm message. At this time, if there is no automatic repair processing suggestion in the discovery alarm information, the alarm message is not parsed. In addition, the method may further include: monitoring a processing result of the repair operation performed by the corresponding processing module that is started, and initiating an alarm if the processing result is that the fault is not cancelled; otherwise, the notification that the repair operation is successful is initiated. As shown in FIG. 2, in actual implementation, the method may specifically include the following processing:
( 1 ) 当发生故障时， 相关的网元 （或网元管理系统）在生成告警信息 的时候， 对故障进行分析， 如果分析后发现故障有可能通过自动修复操作进 行修复， 就在告警信息的修复处理建议字段给出形式化的修复处理建议。 否 则不提供修复建议或只给出人工修复建议； (1) When a fault occurs, the relevant network element (or network element management system) analyzes the fault when generating the alarm information. If the fault is found to be repaired by the automatic repair operation after the analysis, the alarm information is The Fix Processing Suggest field gives a formal fix handling suggestion. Otherwise no repair suggestions are provided or only manual repair suggestions are given;
( 2 ) 自动修复模块对收到的告警信息进行分析， 如果发现该告警信息 包含形式化的修复处理建议， 转到步骤 （3 )， 否则自动修复模块不对该告警 进行处理， 直接发送； (2) The automatic repair module analyzes the received alarm information. If the alarm information is found to contain formal repair processing suggestions, go to step (3). Otherwise, the automatic repair module does not process the alarm and directly sends it.
( 3 ) 自动修复模块解析该形式化的修复处理建议， 根据建议的内容确 定需要启动的后续的自动处理模块及相关的输入参数； (3) The automatic repair module parses the formal repair processing suggestion, and determines subsequent automatic processing modules and related input parameters that need to be started according to the suggested content;
( 4 ) 自动修复模块启动后续的自动处理模块并发出已启动自动修复的 通知； (4) The automatic repair module starts the subsequent automatic processing module and issues a notification that the automatic repair has been initiated;
( 5 )后续的自动处理模块根据自动修复模块输入的参数执行相应的修 复操作， 这里， 后续的自动处理模块可以是自动配置模块、 自动优化模块或 其它相关自动处理模块。 (5) The subsequent automatic processing module performs a corresponding repair operation according to the parameters input by the automatic repair module. Here, the subsequent automatic processing module may be an automatic configuration module, an automatic optimization module or other related automatic processing module.
( 6 ) 自动修复模块监控后续自动处理模块的处理结果， 如果后续自动 处理模块自动处理后故障未解除， 则自动修复模块发出自动修复失败告警； 否则， 发出自动修复 功的通知。 (6) The automatic repair module monitors the processing result of the subsequent automatic processing module. If the fault is not released after the automatic processing module automatically processes the fault, the automatic repair module issues an automatic repair failure alarm; otherwise, the automatic repair function is notified.
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装置实施例 在本实施例中， 提供了一种故障处理装置。 如图 3所示， 根据本实施例的故障处理装置包括： 故障分析模块 302, 用于对网络系统出现的故障进行分析并获得分析结果； 自动修复处理建议加 入模块 304, 用于在故障分析模块 302的分析结果为故障能够通过自动修复 操作进行修复的情况下， 在告警信息中加入自动修复处理建议； 自动修复模 块 306, 用于接收告警信息， 从中获取自动修复处理建议并进行解析， 并根 据解析后获得的内容启动相应的自动处理模块来根据获得的内容进行修复操 作； 自动处理模块 308, 用于在自动修复模块的控制下根据获得的内容进行 修复操作， 其中， 处理模块 308可包含用于执行多种处理的处理模块 （子模 块）， 以供所述自动修复模块 306调用。 其中， 自动修复模块 306解析获得内容时， 根据内容配置输入参数， 并 将输入参数输入至启动的相应的自动处理模块（子模块）， 启动的自动处理模 块 （子模块）根据输入参数进行修复操作。 另一方面， 在分析结果为不能够通过自动修复操作进行修复的情况下 , 自动修复处理建议加入模块 304不在所告警消息中加入任何处理建议或者在 告警消息中仅加入人工修复处理建议。 此时， 在自动修复模块 306发现告警 信息中没有自动修复处理建议的情况下， 自动修复模块 306不对告警消息进 行解析。 此外， 在该装置中， 自动修复模块 306进一步用于监控启动的处理模块 进行的修复操作的处理结果， 在处理结果为故障未解除的情况下发起告警； 否则发起修复操作成功的通知。 下面将参照图 4描述本实施例。图 4是示出根据本实施例的故障处理装 置的结构实例的框图。 如图 4所示， 该装置包括： 网元 （或网元管理系统） 402 (其中可以包含上述故障分析模块和自动 修复处理建议加入模块）： 用于当发生故障时， 生成告警信息， 同时对故障进 行分析，需要时在告警信息的修复处理建议字段给出形式化的修复处理建议。 自动修复模块 404: 用于对告警等系统故障相关的信息进行分析 （解 4 P17333 Apparatus Embodiment In this embodiment, a fault handling apparatus is provided. As shown in FIG. 3, the fault processing apparatus according to this embodiment includes: a fault analysis module 302, configured to analyze a fault occurring in the network system and obtain an analysis result; and an automatic repair processing suggestion adding module 304, configured in the fault analysis module The analysis result of 302 is that if the fault can be repaired by the automatic repair operation, the automatic repair processing suggestion is added to the alarm information; the automatic repair module 306 is configured to receive the alarm information, obtain an automatic repair processing suggestion and analyze it, and according to The content obtained after the parsing starts the corresponding automatic processing module to perform the repair operation according to the obtained content; the automatic processing module 308 is configured to perform the repair operation according to the obtained content under the control of the automatic repair module, wherein the processing module 308 can include A processing module (sub-module) that performs a plurality of processes is invoked by the automatic repair module 306. When the automatic repair module 306 parses the obtained content, the input parameter is configured according to the content, and the input parameter is input to the corresponding automatic processing module (sub-module) that is started, and the activated automatic processing module (sub-module) performs the repair operation according to the input parameter. . On the other hand, in the case where the analysis result is that the repair cannot be performed by the automatic repair operation, the automatic repair processing suggestion joining module 304 does not add any processing suggestions to the alarm message or only adds the manual repair processing suggestion in the alarm message. At this time, in the case that the automatic repair module 306 finds that there is no automatic repair processing suggestion in the alarm information, the automatic repair module 306 does not analyze the alarm message. In addition, in the device, the automatic repair module 306 is further configured to monitor the processing result of the repair operation performed by the activated processing module, and initiate an alarm if the processing result is that the fault is not released; otherwise, the notification that the repair operation is successful is initiated. The present embodiment will be described below with reference to FIG. 4 is a block diagram showing a structural example of a failure processing device according to the present embodiment. As shown in FIG. 4, the device includes: a network element (or a network element management system) 402 (which may include the foregoing fault analysis module and an automatic repair processing suggestion joining module): configured to generate an alarm information when a fault occurs, and simultaneously The fault is analyzed, and a formal repair processing suggestion is given in the repair processing suggestion field of the alarm information as needed. Automatic repair module 404: used to analyze information related to system faults such as alarms
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析）,输出相应的用于^ ί' ·复系统故障或减少故障对系统的影响的配置指令或启 动相应的后续处理模块。 后续处理模块： 用于根据自动修复模块 404的分析结果， 执行相应的指 令， 对故障进行修复尝试。 这里， 后续的自动处理模块可以是自动配置模块 406、 自动优化模块 408 或其它相关自动处理模块。 自动修复模块、 自动优 化模块或其它相关自动处理模块都可以根据处理结果调用自动配置模块进行 修复配置， 以实施修复操作。 综上所述， 借助于本发明的技术方案， 能够自动启动修复操作进行自动 故障修复的尝试， 从而便利了系统故障的修复， 加快故障修复的速度， 提高 系统的服务水平， 并且减少了人工干预， 降低了维护成本。 以上所述仅为本发明的优选实施例而已， 并不用于限制本发明， 对于本 领域的技术人员来说， 本发明可以有各种更改和变化。 凡在本发明的精神和 原则之内， 所作的任何修改、 等同替换、 改进等， 均应包含在本发明的保护 范围之内。 5 P 17333 Analysis), output corresponding configuration instructions for the system failure or reduce the impact of the fault on the system or start the corresponding subsequent processing module. The subsequent processing module is configured to execute a corresponding instruction according to the analysis result of the automatic repair module 404, and perform a repair attempt on the fault. Here, the subsequent automatic processing module may be an automatic configuration module 406, an automatic optimization module 408, or other related automatic processing module. The automatic repair module, the automatic optimization module or other related automatic processing modules can call the automatic configuration module to perform the repair configuration according to the processing result to implement the repair operation. In summary, with the technical solution of the present invention, an attempt to automatically initiate a repair operation for automatic fault repair is facilitated, thereby facilitating repair of system faults, speeding up fault repair, improving service level of the system, and reducing manual intervention. , reducing maintenance costs. The above is only the preferred embodiment of the present invention, and is not intended to limit the present invention, and various modifications and changes can be made to the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and scope of the present invention are intended to be included within the scope of the present invention.
6 Ρ 17333
6 Ρ 17333
Claims
1. 一种故障处理方法， 其特征在于， 包括： A fault processing method, comprising:
对网络系统出现的故障进行分析并获得分析结果； Analyze the faults in the network system and obtain the analysis results;
在所述分析结果为所述故障能够通过自动修复操作进行修复的情 况下 , 在告警信息中加入自动爹复处理建议； In the case where the analysis result is that the fault can be repaired by the automatic repair operation, an automatic reply processing suggestion is added to the alarm information;
接收所述告警信息， 从中获取所述自动修复处理建议并进行解析， 并根据解析后获得的内容启动相应的自动处理模块来根据获得的所述内 容进行修复操作。 Receiving the alarm information, obtaining the automatic repair processing suggestion from the network, and performing the parsing, and starting the corresponding automatic processing module according to the content obtained after the parsing to perform the repair operation according to the obtained content.
2. 根据权利要求 1所述的方法， 其特征在于， 在解析获得所述内容时， 根 据所述内容配置输入参数， 并将所述输入参数输入至启动的所述相应的 自动处理模块， 所述相应的自动处理模块根据所述输入参数进行所述修 复操作。 2. The method according to claim 1, wherein, when the content is parsed, input parameters are configured according to the content, and the input parameters are input to the corresponding automatic processing module that is activated. The corresponding automatic processing module performs the repair operation according to the input parameter.
3. 根据权利要求 1所述的方法， 其特征在于， 在所述分析结果为不能够通 过自动修复操作进行修复的情况下， 不在所述告警消息中加入任何处理 建议或者在所述告警消息中仅加入人工^ ~复处理建议。 The method according to claim 1, wherein, in the case that the analysis result is that the repair cannot be performed by the automatic repair operation, no processing suggestion is added to the alarm message or in the alarm message. Only add manual ^ ~ complex processing suggestions.
4. 根据权利要求 3所述的方法， 其特征在于， 在发现所述告警信息中没有 所述自动修复处理建议的情况下， 不对所述告警消息进行解析。 The method according to claim 3, wherein, in the case that the automatic repair processing suggestion is not found in the alarm information, the alarm message is not parsed.
5. 根据权利要求 1至 4中任一项所述的方法， 其特征在于， 进一步包括： 监控启动的所述相应的处理模块进行的所述修复操作的处理结果， 在所述处理结果为所述故障未解除的情况下发起告警； 否则发起修复操 作成功的通知。 The method according to any one of claims 1 to 4, further comprising: monitoring a processing result of the repair operation performed by the corresponding processing module, wherein the processing result is The alarm is initiated if the fault is not resolved; otherwise, the notification that the repair operation is successful is initiated.
6. 一种故障处理装置， 其特征在于， 包括： A fault processing apparatus, comprising:
故障分析模块，用于对网络系统出现的故障进行分析并获得分析结 果； A fault analysis module for analyzing a fault occurring in the network system and obtaining an analysis result;
自动修复处理建议加入模块，用于在所述故障分析模块的所述分析 结果为所述故障能够通过自动修复操作进行修复的情况下， 在告警信息 中力口入自动爹复处理建议； The automatic repair processing is recommended to add a module, where the analysis result of the fault analysis module is that the fault can be repaired by the automatic repair operation, and the automatic reply processing recommendation is made in the alarm information;
P17333
自动修复模块， 用于接收所述告警信息， 从中获取所述自动修复处 理建议并进行解析， 并根据解析后获得的内容启动相应的自动处理模块 来根据获得的所述内容进行修复操作； P17333 An automatic repairing module, configured to receive the alarm information, obtain the automatic repair processing suggestion from the network, and perform a parsing according to the content obtained after the parsing, and start a corresponding automatic processing module according to the obtained content;
自动处理模块，用于在所述自动修复模块的控制下根据获得的所述 内容进行修复操作。 And an automatic processing module, configured to perform a repair operation according to the obtained content under the control of the automatic repair module.
7. 根据权利要求 6所述的装置， 其特征在于， 所述自动修复模块解析获得 所述内容时， 才艮据所述内容配置输入参数， 并将所述输入参数输入至启 动的所述相应的自动处理模块， 所述相应的自动处理模块根据所述输入 参数进行所述修复操作。 The device according to claim 6, wherein when the automatic repair module parses the content, the input parameter is configured according to the content, and the input parameter is input to the corresponding start The automatic processing module, the corresponding automatic processing module performs the repair operation according to the input parameter.
8. 根据权利要求 6所述的装置， 其特征在于， 在所述分析结果为不能够通 过自动修复操作进行修复的情况下， 所述自动修复处理建议加入模块不 在所告警消息中加入任何处理建议或者在所述告警消息中仅加入人工修 复处理建议。 The device according to claim 6, wherein, in the case that the analysis result is that the repair cannot be performed by the automatic repair operation, the automatic repair processing suggestion joining module does not add any processing suggestion to the alarm message. Or, only the manual repair processing suggestion is added to the alarm message.
9. 根据权利要求 8所述的装置， 其特征在于， 在所述自动修复模块发现所 述告警信息中没有所述自动修复处理建议的情况下， 所述自动修复模块 不对所述告警消息进行解析。 The device according to claim 8, wherein, in the case that the automatic repair module finds that the automatic repair processing suggestion is not included in the alarm information, the automatic repair module does not parse the alarm message. .
10. 根据权利要求 6至 9中任一项所述的装置， 其特征在于， 所述自动修复 模块进一步用于监控启动的所述相应的处理模块进行的所述修复操作的 处理结果， 在所述处理结果为所述故障未解除的情况下发起告警； 否则 发起修复操作成功的通知。 The device according to any one of claims 6 to 9, wherein the automatic repair module is further configured to monitor a processing result of the repair operation performed by the corresponding processing module that is started, The result of the processing is that the alarm is initiated if the fault is not released; otherwise, the notification that the repair operation is successful is initiated.
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8 P 17333
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