WO2009040706A2 - Gestion de données de télécommunication - Google Patents

Gestion de données de télécommunication Download PDF

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Publication number
WO2009040706A2
WO2009040706A2 PCT/IB2008/053799 IB2008053799W WO2009040706A2 WO 2009040706 A2 WO2009040706 A2 WO 2009040706A2 IB 2008053799 W IB2008053799 W IB 2008053799W WO 2009040706 A2 WO2009040706 A2 WO 2009040706A2
Authority
WO
WIPO (PCT)
Prior art keywords
telephone communication
telephone
processing facility
data
communication device
Prior art date
Application number
PCT/IB2008/053799
Other languages
English (en)
Other versions
WO2009040706A3 (fr
Inventor
Izak Hendrik Johannes Nel
Original Assignee
Spescom Limited
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Spescom Limited filed Critical Spescom Limited
Publication of WO2009040706A2 publication Critical patent/WO2009040706A2/fr
Publication of WO2009040706A3 publication Critical patent/WO2009040706A3/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
    • H04M1/65—Recording arrangements for recording a message from the calling party
    • H04M1/656—Recording arrangements for recording a message from the calling party for recording conversations
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/7243—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages
    • H04M1/72433—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages for voice messaging, e.g. dictaphones
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/55—Aspects of automatic or semi-automatic exchanges related to network data storage and management
    • H04M2203/553—Data upload

Definitions

  • This invention relates to the management of telecommunication data.
  • it relates to a telephone communication device, a telecommunication system and a method of managing telecommunication data.
  • a telecommunication system for managing telecommunication data which includes a mobile telephone communication device that is able to make and receive telephone calls via a public telephone network and which has a storage arrangement for storing a telephone communication during a telephone session; a processing facility for processing the telephone communication; and a transferring means for transferring the stored telephone communication from the mobile telephone communication device to the processing facility.
  • a method of managing telecommunication data which includes receiving a stored telephone communication from a mobile telephone communication device that is able to make and receive telephone calls via a public telephone network at a processing facility; and processing the transferred telephone communication at the processing facility.
  • the processing facility may provide the following functionality: editing, sorting, filtering, deleting, searching, merging, preparing reports, viewing, and/or exporting.
  • the processing facility may have one or more of the following functional modules: an editing module, a sorting module, a filtering module, a deleting module, a searching module, a merging module, a report preparing module, a viewing module, and an exporting module.
  • the processing facility may also include a database platform for storing information associated with the telephone communication in a database manner. This information may include the time of the communication, the identity of the recipient, the identity of the caller, the duration of the call, the cost of the call, the location of the mobile communication device at the time the call is made, selected keywords in the communication, or the like.
  • the processing facility may be operable to process telephone communications from a plurality of mobile telephone communication devices.
  • the transferring means may thus include a plurality of information collecting stations for receiving telephone communications from a plurality of mobile telephone communication devices and for transferring them to the processing facility.
  • the transferring means may also include a front end communication channel which may be the public telephone network, a short range wireless network, or a computer proxy.
  • the transferring means may be operable to transfer the telephone communication to a predetermined address, which may be fixed.
  • the storage arrangement of the mobile telephone communication device may also be able to store further telephone data such as a text message, a graphical message, a photograph, a video or a sound recording, and the transferring means may be operable also to transfer the further telephone data to the processing facility.
  • a mobile telephone communication device that is able to make and receive calls via a public telephone network which includes a storage arrangement for storing a telephone communication during a telephone session; and a transfer unit for transferring a stored telephone communication to a processing facility substantially immediately after the session has ended.
  • a method of managing telecommunication data which includes transferring a stored telephone communication from a mobile telephone communication device that is able to make and receive telephone calls via a public telephone network to a processing facility substantially immediately after the session has ended.
  • the method according to the second aspect may include processing the transferred telephone communication at the processing facility.
  • the mobile telephone communication device may include a user operable selector for activating the transfer unit to transfer the stored telephone communication to the processing facility immediately after the session has ended or at a later time.
  • the selector may also be operable to activate the transfer unit to transfer the telephone communication upon the occurrence of a predetermined event.
  • the selector may be operable to delete the telephone communication from the storage arrangement. Accordingly, the method in accordance with the second aspect may include selecting whether to transfer the telephone communication immediately after the session has ended or at a later time, or upon the occurrence of a predetermined event, or to delete it.
  • the method according to this second aspect may include storing the telephone communication in the mobile telephone communication device prior to transferring it to the processing facility.
  • the second aspect of the invention extends to a method of managing telecommunication data which includes deciding, at the end of a telephone session whether to transfer the telephone communication that occurred during the telephone session and which has been stored, to a processing facility immediately or at a later time.
  • the method according to this extended second aspect may include storing the telephone communication during the telephone session in a mobile telephone communication device and transferring the stored telephone communication, at the end of the telephone session to the processing facility, if it is decided to transfer the telephone communication immediately.
  • a user of the telephone communication device may be provided with a menu of options at the end of each telephone session, comprising an immediate transfer option or a later transfer option.
  • the later transfer option may be at a specified future time or upon the occurrence of a specified event.
  • Another option may be to delete the stored telephone communication.
  • the telephone communication may be stored in a digital manner and both channels, ie both received and transmitted speech may be stored.
  • a stored telephone communication is to be transferred immediately after the end of a telephone session, this may be effected by means of a data communication facility provided by the public telephone network, such as GPRS, EDGE, 3G, or the like. If the telephone communication is transferred at a later time, this may also be effected via the public telephone network, or it may be done via a local WLAN, USB, Bluetooth, or the like communication facility.
  • a telephone communication may be transferred to a fixed, predetermined address.
  • the telephone communication is to be transferred at a later time, this may occur automatically.
  • the user may manually transfer the stored telephone communication to the processing facility when desired by him. If the transfer occurs automatically, it may be at a fixed time, or it may occur upon a predetermined event, such as the return of the user to an office, or it may be when determined by the processing facility. With automatic transfer, it may be controlled by the mobile telephone communication device in a push manner, or by the processing facility, in a pull manner.
  • the processing facility may, as indicated above, be associated with a single user or it may be associated with a plurality of users that may be grouped as desired.
  • the processing facility may be a central device that is supplied with a multitude of telephone communications from a multiplicity of mobile telephone communication devices. This may be effected via a number of information collecting stations to which the stored telephone communications are transferred.
  • MMS's or the like may be selectively transferred after receipt thereof; photographs and videos may be selectively transferred after they have been taken; and sound recordings may also be selectively transferred at the end of a recording session.
  • the invention extends to a mobile telephone communication device which provides a prompt menu at the end of a telephone session, after receipt of an SMS or an MMS, after taking a photograph or a video, or at the end of a recording session, whereby a user may immediately transfer the relevant data to a remote processing facility or do so at a later time.
  • FIG. 1 shows schematically a telecommunication system for managing telecommunication data in accordance with the invention
  • Figure 2 shows a functional block diagram of a mobile telephone communication device in accordance with the invention.
  • Figure 3 shows the architecture of a communication processing facility forming part of the system;
  • Figure 4 shows schematically a functional block diagram of the communication processing facility.
  • a telecommunication system for managing telecommunication data in accordance with the invention is designated generally by reference numeral 10.
  • the system 10 comprises a plurality of mobile telephone communication devices 12.1 , 12.2 and 12.3, which in the example are mobile (cellular) telephones and a processing facility 14 for processing telephone communications that took place via the telephones 12 and were recorded in them, as well as other data supplied to or created with the telephones 12.
  • the telephone communications and other data are transferred from the telephones 12 to the processing facility via various front end communication channels 16, 18 and 20 and a back end communication channel 22.
  • the communication channel 16 comprises a cellular public telephone network 24 and gateway 26; the communication channel 18 comprises a WLAN or WiMax facility 28 and a gateway 30; the communication channel 20 comprises a computer proxy 32 and a gateway 34; and the communication channel 22 comprises an Ethernet or Internet facility.
  • the telephone devices 12 have GSM engines by means of which the telephones 12 interact with the cellular public telephone network 24 in a conventional manner, such that they are able to make and receive telephone calls via the public telephone network.
  • the telephones 12 are also WLAN or WiMax enabled to communicate with the facility 28 and with the gateway 28 and have an IRDA, Bluetooth and/or a cable connector to communicate with the computer proxy 32 and the gateway 34.
  • telephone communications are stored in the telephones 12 as they take place and are then subsequently transferred to the processing facility via one of the front end communication channels 16, 18 or 20 and the back end communication channel 22.
  • the transfer can take place automatically, immediately the telephone session ends or at a later time, as determined by a user of the telephone 12.
  • the user can decide whether or not to delete the stored telephone communication. If the user decides to transfer the telephone communication immediately after the telephone session ends, this will be effected via the communication channel 16, using the cellular public telephone network 24 and gateway 26, as a data transmission, by means of GPRS, 3G, EDGE or the like, the gateway 26 having an appropriate address. If it transferred at a later time, this can be done automatically or manually.
  • all the stored telephone communications may be transferred automatically via the communication channel 18 when the telephone 12 comes into range of the WLAN or WiMax wireless facility 28 or when the telephone 12 is connected to the computer 32. This may be done in a push manner, the transfer being controlled by the telephone 12 or in a pull manner, being controlled by the wireless facility 28, the computer 32 or the processing facility 14.
  • the stored telephone communications may be transferred automatically at a fixed time by means of the cellular network 24. Again this may be effected in a push or pull manner.
  • the stored telephone communications may be transferred manually, as determined by the user, via a preferred communication channel 16, 18 or 20, at the time.
  • SMS's, MMS's, photographs, sound recordings and videos may be transferred to the processing facility 14.
  • the processing facility 14 is configured to edit, sort, filter, delete, search, merge, prepare reports from, view and export material that has been transferred to it from the telephones. It will be appreciated that different users and administrators will have different rights.
  • users may access data stored in the processing facility 14 either by means of computers (such as the computer 32) or the telephones 12.
  • the telephone 12 has a GSM engine 36, a store 38, a transfer module 40, a WLAN unit 42, a selector 44, a manual transfer initiator 46, an automatic delayed transfer initiator 48, a clock 50, a WLAN presence detector 52 and a USB port 54.
  • telephone communications SMS's, MMS's and the like are supplied to the store 38 from the GSM engine 36 and stored in the store 38.
  • Telephone communications are stored digitally and both channels are stored. Thus both received and transmitted speech and sounds are stored.
  • photographs or videos taken by a camera incorporated in the telephone 12 or a sound recording provided by a recorder are also stored in the store 38.
  • telephone data The telephone communications, SMS's MMS's, photographs, videos and sound recordings are refererred to hereinafter as "telephone data".
  • the user is prompted by the selector 44 to either immediately transfer the telephone data to the processing facility 14, transfer it at a later time, or delete it. If the item of telephone data is to be deleted it is immediately deleted. If it to be transferred immediately, this is then effected via the GSM engine 36 and transmitted via the cellular network 24.
  • the remaining items of telephone data in the store 38 are transferred to the processing facility 14. If this is done manually, when the user has established a connection with the computer proxy 32, by means of the WLAN or a USB cable, the telephone data in the store 38 is transferred to the processing facility 14 via the computer proxy 32, using the WLAN unit 42 or the USB port 54. It the delayed transfer occurs automatically this is done in several ways. Thus, if the WLAN presence detector 52 detects the presence of a authorised WLAN facility 28 and establishes a connection therewith, the WLAN presence detector 52 supplies a signal to the delayed transfer initiator 48 which then causes the stored telephone data in the store 38 to be transferred via the transfer module 40 and the WLAN unit 42 to the WLAN facility 28 and then to the processing facility 14.
  • the delayed transfer initiator 48 causes the stored telephone data in the store 38 to be transmitted via the GSM engine 36. Further, if the telephone data is to be transferred via the cellular network 24 in a "pull" manner, a transfer signal is generated by the processing facility 14, which is supplied to the telephone 12 via the cellular network 24 and is received by the GSM engine 36 and supplied to the delayed transfer initiator 48. The delayed transfer initiator 48 then causes the stored telephone data in the store 38 to be transferred to the processing facility 14 via the GSM engine 36 and the cellular network 24. It will be appreciated that the telephone 12 will have a conventional display screen and buttons (not shown), and that the selector 44 will cause an appropriate menu to be displayed on the screen with the various options being selectable by means of the appropriate buttons.
  • the processing facility 14 has a central processing server 60, a database 62, a data collection module 64, a security module 66, a web server 68, a data storage unit 70 and an application services unit 72.
  • telephone communications SMS's, MMS's, photographs, sound recordings and videos that have been received are stored in the data storage unit 70.
  • Information associated with each telephone communication such as the time of the communication, the identity of the recipient, the identity of the caller, the duration of the call, the cost of the call, the location of the mobile telephone communication device when the call is made, and selected keywords in the communication are also all stored in the data storage unit 70.
  • the processing facility further has an editing module 60.1 , a sorting module 60.2, a filtering module 60.3, a deleting module 60.4, a searching module 60.5, a merging module 60.6, a report preparing module 60.7, a viewing module 60.8, and an exporting module 60.9
  • the editing module 60.1 enables an authorized person to edit the database 62;
  • the sorting module 60.2 enables the authorized person to sort information in the database 62;
  • the filtering module 60.3 enables the authorized person to filter information in the database 62 or the content of telephone data stored in the data storage unit 70;
  • the deleting module 60.4 enables the authorized person to delete information in the database 62;
  • the searching module 60.5 enable the authorized person to search the information and the telephone data;
  • the merging module 60.6 enables the authorized person to merge records in the database 62;
  • the report preparing module 60.7 enables the authorized person
  • the data storage unit 70 has a storage area 80 for meta data, a storage area 82 for media data, a storage area 84 for user profiles and a storage area 86 for system configuration information.
  • the processing facility 14 also has a web services module 88, a collection services module 90, a processing services module 92, an external services module 94 and a security services module 96.
  • the web services module 88 enables subscribers to gain user access to the stored information. Data is acquired or received from the associated telephones 12, via the communication channels 16, 18 and 20, by the collection services module 90.
  • the data that is stored in the data storage unit 70 is processed by the processing services module 92.
  • External services such as exporting data, copying and billing are provided by the external services module 94.
  • Security processes such as addition, removal or amendment of users and the creation and maintenance of groups is provided by the security services module 96.

Abstract

La présente invention concerne un système de télécommunication pour gérer des données de télécommunication, lequel système comporte un dispositif de communication de téléphone mobile actionnable par l'intermédiaire d'un réseau de téléphonie public et qui a un agencement de stockage pour stocker une communication téléphonique durant une session téléphonique; une installation de traitement pour traiter la communication téléphonique; et des moyens de transfert pour transférer la communication téléphonique du dispositif mobile à l'installation de traitement. Un procédé correspondant comprend la réception d'une communication téléphonique stockée d'un dispositif de communication de téléphone mobile actionnable par l'intermédiaire d'un réseau de téléphonie public à une installation de traitement; et le traitement de la communication téléphonique transférée à l'installation de traitement. L'invention concerne également un dispositif de communication de téléphone mobile, qui a une unité de transfert pour transférer une communication téléphonique stockée à une installation de traitement sensiblement immédiatement après que la session est terminée. Un procédé correspondant comprend le transfert d'une communication téléphonique stockée d'un dispositif mobile à une installation de traitement sensiblement immédiatement après que la session est terminée. Au lieu de transférer la communication téléphonique immédiatement, elle peut être transférée ultérieurement ou lors de l'occurrence d'un événement prédéterminé. La communication téléphonique peut être éditée, triée, filtrée, supprimée, recherchée, fusionnée ou exportée et des rapports peuvent être préparés, par l'installation de traitement.
PCT/IB2008/053799 2007-09-26 2008-09-18 Gestion de données de télécommunication WO2009040706A2 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
ZA200708227 2007-09-26
ZA2007/08227 2007-09-26

Publications (2)

Publication Number Publication Date
WO2009040706A2 true WO2009040706A2 (fr) 2009-04-02
WO2009040706A3 WO2009040706A3 (fr) 2009-08-06

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Application Number Title Priority Date Filing Date
PCT/IB2008/053799 WO2009040706A2 (fr) 2007-09-26 2008-09-18 Gestion de données de télécommunication

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WO (1) WO2009040706A2 (fr)
ZA (1) ZA200809627B (fr)

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2473626A (en) * 2009-09-17 2011-03-23 Christopher Silva Recording and transferring mobile telephone conversations to a third party database
EP2417754A1 (fr) * 2010-05-05 2012-02-15 Mikko Väänänen Navigation d'id d'appelant
US8428559B2 (en) 2009-09-29 2013-04-23 Christopher Anthony Silva Method for recording mobile phone calls

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1178651A2 (fr) * 2000-07-31 2002-02-06 Matsushita Electric Industrial Co., Ltd. Système d'enregistrement de données pour stocker les contenus des appels téléphoniques réalisés par des téléphones fixes et mobiles ayant une fonction de stockage de données sur carte mémoire

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1178651A2 (fr) * 2000-07-31 2002-02-06 Matsushita Electric Industrial Co., Ltd. Système d'enregistrement de données pour stocker les contenus des appels téléphoniques réalisés par des téléphones fixes et mobiles ayant une fonction de stockage de données sur carte mémoire

Non-Patent Citations (2)

* Cited by examiner, † Cited by third party
Title
SPECSCOM: "The DataVoice LIBRA PLATFORM" INTERNET ARTICLE, [Online] November 2006 (2006-11), pages 1-4, XP002526427 Retrieved from the Internet: URL:http://www.datavoice.spescom.com/files/Spescom%20DataVoice%20-%20Libra%20Brochure%20(Nov%202006).pdf> [retrieved on 2009-05-04] *
SPESCOM: "LIBRA MOBILE: Mobile voice recording mitigates business risk" INTERNET ARTICLE, [Online] 5 November 2008 (2008-11-05), pages 1-2, XP002526428 Retrieved from the Internet: URL:http://www.spescom.co.za/siteimgs/documents/Libra_Mobile1.pdf> [retrieved on 2009-05-04] *

Cited By (12)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2473626A (en) * 2009-09-17 2011-03-23 Christopher Silva Recording and transferring mobile telephone conversations to a third party database
US8428559B2 (en) 2009-09-29 2013-04-23 Christopher Anthony Silva Method for recording mobile phone calls
EP2417754A1 (fr) * 2010-05-05 2012-02-15 Mikko Väänänen Navigation d'id d'appelant
US8649488B2 (en) 2010-05-05 2014-02-11 Mikko Vaananen Caller ID surfing
EP2417754B1 (fr) * 2010-05-05 2014-08-13 Mikko Väänänen Navigation d'id d'appelant
US8838569B2 (en) 2010-05-05 2014-09-16 Mikko Vaananen Caller ID surfing
EP2846519A1 (fr) * 2010-05-05 2015-03-11 Mikko Väänänen Navigation dans les identités d'appelants
US8983039B2 (en) 2010-05-05 2015-03-17 Suinno Oy Caller ID surfing
US9100473B2 (en) 2010-05-05 2015-08-04 Suinno Oy Caller ID surfing
US9282177B2 (en) 2010-05-05 2016-03-08 Knapp Investment Company Limited Caller ID surfing
US9866685B2 (en) 2010-05-05 2018-01-09 Knapp Investment Company Limited Caller ID surfing
KR101819767B1 (ko) 2010-05-05 2018-02-28 냅 인베스트먼트 컴파니 리미티드 발신자 id 서핑

Also Published As

Publication number Publication date
ZA200809627B (en) 2009-11-25
WO2009040706A3 (fr) 2009-08-06

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