WO2008030542A2

WO2008030542A2 - Methods for measuring emotive response and selection preference

Info

Publication number: WO2008030542A2
Application number: PCT/US2007/019487
Authority: WO
Inventors: Charles John Berg, Jr.; David Keith Ewart; Nick Robert Harrington
Original assignee: The Procter & Gamble Company
Priority date: 2006-09-07
Filing date: 2007-09-07
Publication date: 2008-03-13
Also published as: MX2009002419A; US20100174586A1; EP2062206A2; WO2008030542A3; EP2062206A4; JP2010503110A; BRPI0716106A2; US20080065468A1; CA2663078A1; JP5249223B2

Abstract

A method of obtaining consumer research data comprising the steps of presenting a visual stimulus to a consumer, collecting eye gazing data in a non-tethered manner from the consumer while presenting the visual stimulus to the consumer; and collecting non- ocular biometric data in a non-tethered manner from the consumer while presenting the visual stimulus to the consumer.

Description

METHODS FOR MEASURING EMOTIVE RESPONSE AND SELECTION PREFERENCE

FIELD OF THE INVENTION The present invention relates generally to methods for conducting consumer research.

BACKGROUND OF THE INVENTION

There is a continuing need for methods for measuring emotive response and selection preference that can provide accurate consumer feedback, whether conscious or sub-conscious, relating to a company's products for purposes of conducting consumer research, such as for shopping, usage analysis, and product beneficiary analysis. There is also a need for providing improved and more accurate consumer analyses models that avoid inaccuracies and inefficiencies associated with current methods.

See e.g., US 2003/0032890; US 2005/0243054; US 2005/0289582; US 5,676,138; US

6,190,314; US 6,309,342; US 6,572,562; US 6,638,217; US 7,046,924; US 7,249,603; WO 97/01984; WO 2007/043954; and Lindsey, Jeff; www.iefflindsav.com/market-research.shtml entitled "The Historic Use of Computerized Tools for Marketing and Market Research: A Brief

Survey."

SUMMARY OF THE INVENTION

The present invention attempts to address these and other needs by providing, in a first aspect of the invention, a method comprising the steps: presenting a visual stimulus to a consumer; collecting eye gazing data in a non-tethered manner from the consumer while presenting the visual stimulus to the consumer; collecting non-ocular biometric data in a non- tethered manner from the consumer while presenting the visual stimulus to the consumer.

Another aspect of the invention provides for a method of obtaining consumer research data comprising the steps: presenting a visual stimulus to a consumer; defining an area of interest (AOI) in the visual stimulus; collecting eye gazing data from the consumer while presenting the visual stimulus to the consumer and with regard to the AOI; collecting biometric data from the consumer while presenting the visual stimulus to the consumer; and associating the collected biometric data and the collected eye gazing data regarding the AOI.

Another aspect of the invention provides for a method of obtaining consumer research data comprising the steps; presenting a visual stimulus to a consumer; defining an area of interest (AOI) in the visual stimulus; collecting eye gazing data from the consumer while presenting the visual stimulus to the consumer and with regard to the AOI; collecting biometric data from the consumer while presenting the visual stimulus to the consumer; and translating the collected biometric data to an emotional metric data; and associating the emotional metric data and the collected eye gazing data regarding the AOI.

Another aspect of the invention provides for a method of obtaining consumer research data comprising the steps: presenting a visual stimulus to a consumer; collecting face direction data in a non-tethered manner from the consumer while presenting the visual stimulus to the consumer; collecting non-ocular biometric data in a non-tethered manner from the consumer while presenting the visual stimulus to the consumer. Systems and software are also provided.

DETAILED DESCRIPTION OF THE INVENTION

The term "consumer(s)" is used in the broadest sense and is a mammal, usually human, that includes but is not limited to a shopper, user, beneficiary, or an observer or viewer of products or services by at least one physiological sense such as visually by magazines, a sign, virtual, TV, or, auditory by music, speech, white noise, or olfactory by smell, scent, insult; or, by tactile, among others. A consumer can also be involved in a test (real world or simulation) whereas they may also be called a test panelist or panelist. In one embodiment, the consumer is an observer of another person who is using the product or service. The observation may be by way of viewing in-person or via photograph or video. The term "shopper" is used in the broadest sense and refers to an individual who is considering the selection or purchase of a product for immediate or future use by themselves or someone else. A shopper may engage in comparisons between consumer products. A shopper can receive information and impressions by various methods. Visual methods may include but are not limited to the product or its package within a retail store, a picture or description of a product or package, or the described or imaged usage or benefits of a product on a website; electronic or electrical media such as television, videos, illuminated panels & billboards & displays; or, printed forms such as ads or information on billboards, posters, displays, "Point-of- purchase" POP materials, coupons, flyers, signage, banners, magazine or newspaper pages or inserts, circulars, mailers, etc. A shopper sometimes is introduced into a shopping mode without prior planning or decision to do so such as with television program commercial, product placement within feature films, etc. For brevity, the shopper / consumer / panelist may be referred to as "she" for efficiency but will collectively include both female and male shoppers / consumers / and panelists.

The term "viewer" is used in the broadest sense and refers to a recipient of visual media communication where the product is entertainment information including information needed for decisions or news. Similar to the shopper examples, visual methods may include but are not limited to websites; electronic or electrical media such as television, videos, illuminated panels & billboards & displays; or, printed forms. The visual media can be supplemented with other sensorial stimulus such as auditory, among others.

The term "consumer analysis" is used in the broadest sense and refers to research involving the consumer reacting to in relation to a company's products such as in shopping, usage, post-application benefits receipt situations. Many current techniques, with significant drawbacks, exist to attempt to understand the emotive response or selection interest in one or more products, or a task involving one or more products. See e.g., US 2007/0005425.

The term "product(s)" is used in the broadest sense and refers to any product, product group, services, communications, entertainment, environments, organizations, systems, tools, and the like. Exemplary product forms and brands are described on The Procter & Gamble Company's website www.pg.com, and the linked sites found thereon. It is to be understood that consumer products that are part of product categories other than those listed above are also contemplated by the present invention, and that alternative product forms and brands other than those disclosed on the above-identified website are also encompassed by the present invention.

The term "emotive response indicator(s)" refers to a measure of a physiological or biological process or state of a human or mammal which is believed to be linked or influenced at least in part by the emotive state of the human or mammal at a point or over a period of time. It can also be linked or influenced to just one of the internal feelings at a point or period in time even if multiple internal feelings are present; or, it can be linked to any combination of present feelings. Additionally, the amount of impact or weighting that a given feeling influences an emotive response indicator can vary from person-to-person or other situational factors, e.g., the person is experiencing hunger, to even environmental factors such as room temperature.

The term "emotive state(s)" refers to the collection of internal feelings of the consumer at a point or over a period of time. It should be appreciated that multiple feelings can be present such as anxiousness and fear, or anxiousness and delight, among others. The term "imaging apparatus" is used in the broadest sense and refers to an apparatus for viewing of visual stimulus images including, but not limited to: drawings, animations, computer renderings, photographs, and text, among others. The images can be representations of real physical objects, or virtual images, or artistic graphics or text, and the like. The viewable images can be static, or dynamically changing or transforming such as in sequencing through a deck of static images, showing motions, and the like. The images can be presented or displayed in many different forms including, but not limited to print or painted media such as on paper, posters, displays, walls, floors, canvases, and the like. The images can be presented or displayed via light imaging techniques and displayed for viewing by the consumer on a computer monitor, plasma screen, LCD screen, CRT, projection screen, fogscreen, water screen, VR goggles, headworn helmets or eyeglasses with image display screens, or any other structure that allows an image to be displayed, among others. Projected imagery "in air" such as holographic and other techniques are also suitable. An example of a means for displaying a virtual reality environment, as well as receiving feed-back response to the environment, is described in US 6,425,764; and US 2006/0066509 Al.

In one embodiment, a method is provided the steps: presenting a visual stimulus to a consumer; collecting head position tracking and/or face direction tracking of the consumer while presenting the visual stimulus to the consumer; optionally collecting eye gazing data from the consumer while presenting the visual stimulus to the consumer; collecting biometric data from the consumer while presenting the visual stimulus to the consumer. For purposes of the present invention, the term "face direction data" means determining the field of view the consumer's face is facing from the wholly available visual environment surrounding the consumer. Without wishing to be bound by theory, this approach provides an estimation (for the sake of efficiency) of whether the consumer is viewing the visual stimulus (including any AOFs). Face direction data can be gathered by various known means including head position tracking, and face tracking. For example, face direction data may be obtained by remote video tracking means, by remote electromagnetic wave tracking, or by placing fixed sensor(s) or tracking point(s) at or near the consumer's head or face.

The term "visual stimulus" is used in the broadest sense and refers to any virtual or nonvirtual image including but not limited to a product, object, stimulus, and the like, that an individual may view with their eyes. In one embodiment, a non-visual stimulus (e.g., smell, sound, and the like) is substituted for the visual stimulus or is presented concurrently / concomitantly with the visual stimulus. In one embodiment, the visual stimulus may be archived as a physical image (e.g., photograph) or digital image for analysis.

The term "physiological measurement(s)", as used herein, broadly includes both biological measures as well as body language measures which measure both the autonomic responses of the consumer, as well as learned responses whether executed consciously or subconsciously, often executed as a learned habit. Physiological measurements are sometimes referred to as "biometric expressions" or "biometric data." See e.g., US 5,676,138; US 6,190,314; US 6,309,342; US 7,249,603; and US 2005/0289582. For purposes of clarification, the terms "physiological measurement," "biometric expression," and "biometric data" are used interchangeably herein. Body language, among other things, can non-verbally communicate emotive states via body gestures, postures, body or facial expressions, and the like. Generally, algorithms for physiological measurements can be used to implement embodiments of the present invention. Some embodiments may capture only one or a couple of physiological measurement(s) to reduce costs while other embodiments may capture multiple physiological measurements for more precision. Many techniques have been described in translating physiological measurements or biometric data into an emotional metric data (e.g., type of emotion or emotional levels). See e.g., US 2005/0289582, ffl[ 37 - 44 and the references cited therein. Examples may include Hidden Markov Models, neural networks, and fuzzy logic techniques. See e.g., Comm. ACM, vol. 37, no. 3, pp. 77-84, Mar. 1994. For purposes of clarification, the definition of the term "emotional metric data" subsumes the terms "emotion", "type of emotion," and "emotional level."

Without wishing to be bound by theory, it is generally thought that each emotion can cause a detectable physical response in the body. There are different systems and categorizations of "emotions." For purposes of this innovation, any set - or even a newly derived set of emotion definitions and hierarchies, can be used which is recognized as capturing at least a human emotion element. See e.g., US2003/0028383.

The term "body language", as used herein, broadly includes forms of communication using body movements or gestures, instead of, or in addition to, sounds, verbal language, or other forms of communication. Body language is part of the category of paralanguage, which for purposes of the present invention describes all forms of human or mammalian communication that are not verbal language. This includes, but is not limited to, the most subtle movements of many consumers, including winking and slight movement of the eyebrows. Examples of body language data include facial electromyography or vision-based facial expression data. See e.g., US 2005/0289582; US 5,436,638; US 7,227,976. The term "paralanguage" or "paralinguistic element(s)" refers to the non-verbal elements of communication used to modify meaning and convey emotion. Paralanguage may be expressed consciously or unconsciously, and it includes voice pitch, volume, intonation of speech, among others. Paralanguage can also comprise vocally-produced sounds. In text-only communication such as email, chat rooms, and instant messaging, paralinguistic elements can be displayed by emoticons, font and color choices, capitalization, the use of non-alphabetic or abstract characters, among others. One example of evaluating paralanguage is provided with the layered voice analysis apparatus, which may include the determination of an emotional state of an individual. One example is described in U.S. Patent No. 6,638,217. Another example is described in published PCT Application WO 97/01984 (PCT/IL96/00027). "Layered voice analysis" or "LVA" is broadly defined as any means of detecting the mental state and/or emotional makeup of voice by a speaker at a given moment / voice segment by detecting the emotional content of the speaker's speech. Non-limiting examples of commercially available LVA products include those from Nemesysco Ltd., Zuran, Israel, such as LVA 6.50, TiPi 6.40, GKl and SCAl. See e.g., US 6,638,217. Without wishing to be bound by theory, LVA identifies various types of stress levels, cognitive processes, and/or emotional reactions that are reflected in the properties of voice. In one embodiment, LVA divides a voice segment into: (i) emotional parameters; or (ii) categories of emotions. In another embodiment, the LVA analyzes an arousal level or an attention level in a voice segment. In another embodiment, voice is recorded by a voice recorder, wherein the voice recording is then analyzed by LVA. Examples of recording devices include: a computer via a microphone, telephone, television, radio, voice recorder (digital or analogue), computer-to-computer, video, CD, DVD, or the like. The less compressed the voice sample, the more likely accurate the LVA will be. The voice being recorded / analyzed may be the same or different language than the investigator's native language. Alternatively the voice is not recorded but analyzed as the consumer / shopper / panelist is speaking. A potential advantage of LVA is that the analysis may be done without looking at the language of the speech. For example, one approach of LVA is using data with regard to any sound (or lack thereof) that the consumer / shopper / panelist produces during testing. These sounds may include intonations, pauses, a gasp, an "err" or "hmm" or a sharp inhale/exhale of breath. Of course words may also form part of the analysis. Frequency of sound (or lack thereof) may used as part of the analysis.

One aspect of the invention provides using LVA in consumer or market research including consumer analysis. LVA may be used with or without other emotive response indicators or physiological measurements. In another embodiment, qualitative data is also obtained from the consumer / shopper / panelist. Non-limiting examples of qualitative data are a written questionnaire or an oral interview (person-to-person or over the phone / Internet). In one embodiment, at least one facet of the consumer or market research is conducted with the consumer / shopper / panelist at home on the Internet. In yet another embodiment, the consumer / shopper / panelists submits her voice to the researcher via the phone or the Internet. The qualitative data may be subsequently used to support LVA drawn conclusions (such LVA conclusion formed independent of the qualitative data).

In one embodiment, the "passion" a consumer feels for an image, or an aspect of an image, may obtained by the use of a "Passion Meter," as provided by Unitec, Geneva, Switzerland and described in U.S. patent publication claiming the benefit of U.S. Prov. Appl. No. 60/823,531, filed Aug. 25, 2006 (and the non-provisional US publication claiming benefit thereof). Other examples may include those described in "The Evaluative Movement Assessment (EMA)" - Brendl, Markman, and Messner (2005), Journal of Experimental Social Psychology, Volume 41 (4), pp. 346-368.

Generally, autonomic responses and measurements include but are not limited to changes or indications in: body temperature, e.g., measured by conductive or infrared thermometry, facial blood flow, skin impedance, EEG, EKG, blood pressure, blood transit time, heart rate, peripheral blood flow, perspiration or sweat, SDNN heart rate variability, galvanic skin response, pupil dilation, respiratory pace and volume per breath or an average taken, digestive tract peristalsis, large intestinal motility, and piloerection, i.e., goose bumps or body hair erectile state, saccades, temperature biofeedback, among others. See e.g., US 2007/010066. Autonomic responses and measurements may also include body temperature (conductive or IR thermometry), facial blood flow, skin impedance, qEEG (quantified electroencephalography), stomach motility, and body hair erectile state, among others. Additional physiological measurements can be taken such as a facial electromyography, saliva viscosity and volume, measurement of salivary amylase activity, body metabolism, brain activity location and intensity, i.e., measured by fMRI or EEG. In one embodiment, the biometric data comprises cardiac data. Cardio vascular monitoring and other cardiac data obtaining techniques are described in US 2003/0149344. A commercial monitor may include the TANITA, 6102 cardio pulse meter. Electrocardiography, (using a Holter monitor) is another approach. Yet another approach is to employ UWB radar.

In another embodiment, the biometric data is ocular biometric data or non-ocular biometric data. Ocular biometric data is data obtained from the consumer's eye during research. Examples include pupil dilation, blink and eye tracking data.

Additional physiological measurements can be taken such as: electromyography of the facial, or other muscles; saliva viscosity and volume measures; measurement of salivary amylase activity; body biological function, e.g., metabolism via blood analysis, urine or saliva sample in order to evaluate changes in nervous system-directed responses, e.g., chemical markers can be measured for physiological data relating to levels of neuro-endocrine or endocrine-released hormones; brain function activity. Brain function activity (e.g., location and intensity) may be measured by fMRI, a form of medical imaging in this case directed toward the brain. A non- exhaustive list of medical imaging technologies that may be useful for brain function activity understanding, (but can be used for observing other physiological metrics such as the use of ultrasound for heart or lung movement), include fMRI (functional magnetic resonance imaging), MRI magnetic resonance imaging), radiography, fluoroscopy, CT (computated tomography), ultrasonography, nuclear medicine, PET (Positron emission tomography), OT (optical topography), NIRS (near infrared spectroscopy) such as in oximetry, and fNIR (functional near- infrared imaging).

Another example of monitoring brain function activity data may include the "brain- machine interface" developed by Hitachi, Inc., measuring brain blood flow. Yet another example includes "NIRS" or near infrared spectroscopy. Yet still another example is electroencephalogramy (EEG). See also e.g., US 6,572,562. It should be appreciated that body language changes and measurements include all facial expressions, e.g., monitoring mouth, eye, neck, and jaw muscles, voluntary and involuntary muscle contractions, tissue, cartilage, bone structure, body limb positioning and gestural activity, limb motion patterns, e.g., tapping, patterned head movements, e.g., rotating or nodding, head positioning relative to the body and relative to the applied stimulus, vocal chord tension and resulting tonality, vocal volume (decibels), and speed of speech. When monitoring body language such as facial expressions or vocal changes, a non-invasive apparatus and method can be used. For example, a video digital photography apparatus can be used that correlates any facial expression changes with facial elements analysis software, or the Facial Action Coding System by Ekman at: http://face-and-emotion.com/dataface/facs/description.jsp or www.paulekman.com. See e.g., US 2003/0032890. The term "selection preference" refers to a decision made by a consumer for the selection of product as a preference or non-preference, degree of appeal, probability of purchase or use, among others. This can also be additionally thought of as having or choosing an opinion, conscious or unconscious attitudes, whether openly expressed to another individual (via written or oral communication), or not. The term "query" or "selection preference query" refers to any interaction with a subject that results in them identifying a single stimulus or specific group of stimuli from a broader selection of stimuli. The identified stimulus may be a virtual or physical representation of that stimulus, e.g., package in a real or virtual retail environment, element or that stimulus, e.g., color of packing, scent of product contained in the packaging, picture or text, or a result of using that stimulus, e.g., hair color resulting from hair colorant usage. The "query" or "selection preference query" may be made in any medium, e.g., verbal, oral or written, and may be made consciously, e.g., when probed, or unconsciously, e.g., when a subject behaves automatically in response to given stimulus in a given context. A "query" can result in the selection or deselection of a stimulus; whereas, "selection preference query" results in identification of a stimulus or group of stimuli with positive associations. A "selection preference query" may or may not be related to an intention to purchase.

The term "limited communicative consumer" refers to mammals who cannot articulate meaningfully to researchers. Examples may include a baby who lacks communication development, adult humans with impaired communication abilities (e.g., low IQ, physical handicap), or companion animals (e.g., dogs, cats, horse). Within the human species, the term "limited communicative consumer" refers to babies, some young children, and impaired adults such as from disease, injury or old age condition that possess limited conscious communication skills compared to those of normal human adults. For these consumers, consumer research has found difficulty to ascertain their emotive response and selection preference to products and proposed products. The present invention relates to emotive response and selection preference methods to conduct consumer research. It should be appreciated that the present invention can be employed with a test subject when she is evaluating a consumer product, either in a virtual environment or a real environment, wherein the environment (virtual or real) is chosen from a home, office, test facility, restaurant, entertainment venue, outdoors, indoors, or retail store. See e.g., US 7,006,982; US 2002/0161651; US 2006/0010030; US 6,810,300; US 7,099,734; US 2003/0200129; US 2006/0149634. As a result, the location and use of the emotive response and selection system is not limited to any given environment. The environment can be mobile, such that it can be moved and set up for use in the consumer's home, a retail store, a mall, a mall parking lot, a community building, a convention, a show, and the like. It should also be appreciated that that the emotive response and selection preference systems can comprise a virtual or physical imaging apparatus, or combination thereof, which provides at least one visual stimulus. In one embodiment, the visual stimulus comprises a real store environment. In turn, a "real store environment" means that the environment is non-virtual or real. The store may be one open for business or may be prototypical (for testing). The store may be a mass merchant, drug channel, warehouse store, or a high frequency store to provide a few examples of different store formats.

For example, outside of an in-store retail environment, an imaging apparatus can display visual images, e.g., virtual, photographic, or physical images, of prospective or current product shelf arrangements to conduct consumer research regarding consumer products sold in a retail environment. Such visual imaging may include human representations or avatars such as other product users, shoppers, or employees such as retail store clerks, or other mammals. One advantage of such an imaging apparatus is faster screening and/or deeper insight regarding a consumer's reaction to a particular consumer product since the virtual environment can be realistic to a consumer. A consumer's real-time reaction, upon viewing the consumer product, is one element in determining whether to buy the company's product or a competitor's product is referred to as the First Moment of Truth (FMOT). Two additional components may also influence the consumer's decision of whether to purchase or not. One is any prior use experience with the product and is referred to as the Second Moment of Truth (SMOT). The SMOT is the assessment of product usage by the consumer or a usage experience by someone else that has been related to the consumer such as by word-of- mouth, internet chat room, product reviews, and the like. In one embodiment, the visual stimulus is static or non-static. In another embodiment, the stimulus comprises the consumer participating (e.g., conducting, observing, etc.) in a task associated with a product's usage. Examples of tasks associated a product's usage may include those described in US 7,249,603 (defining "task"); and 2007/0100666 (listing "activity types" in Table 2B). The SMOT refers to both at the time of product use, and product benefits lasting for a period after product use or application, such as in a use experience, or in product beneficiary situations. Another component is the "Zero" Moment of Truth (ZMOT) which refers to the interaction with a representation of or information about a product outside of the retail purchase environment. ZMOT can take place when the consumer receives or views advertisements, tests a sample (which also then lends some SMOT experience). For a retailer, ZMOT can be pre-market launch trade materials shared by the manufacturer before a product is launched for commercial sale.

FMOT, SMOT or ZMOT can involve aesthetics, brand equity, textual and/or sensorial communications, and consumer benefit, among others. Other factors include the appearance of the product at the point of sale or in an advertisement, the visual appearance (logo, copyrights, trademarks, or slogans, among others), olfactory (smell), and aural (sound) features communicated by and in support of the brand equity, and the graphic, verbal, pictorial or textual communication to the consumer such as value, unit price, performance, prestige, convenience. The communication also focuses on how it is transmitted to the consumer, e.g., through a design, logo, text, pictures, imagery, and the like. The virtual or physical imaging apparatus allows a company to evaluate these factors.

The virtual imaging apparatus gives a company, manufacturer, advertiser, or retailer, the ability to quickly screen a higher number of factors that can affect a consumer's reaction to a product at each or all of the Moments of Truth, e.g., FMOT, SMOT, and ZMOT, and allows for a higher number of consumers to be used in the evaluation of the product. For instance, project development teams within a company can evaluate a large number of consumers and have the data saved in a large database for later evaluation. Another benefit is that the virtual imaging apparatus allows a company to have lower developmental costs since they do not have to continually make costly physical prototypes, i.e., products, packaging, in-store environments, merchandise displays, etc. with virtual renditions. For example, a high-resolution, large-scale imaging apparatus allows a company to generate a virtual computer image, photographic image, or photo-shopped image of various prototypes without physically having to make them.

An additional benefit of the virtual imaging apparatus, when used in conjunction with eye-tracking and an emotive response and selection system, is the ability to detect a consumer's emotive state to a proposed product, advertising slogan, etc. The virtual imaging apparatus allows for improved and faster innovation techniques for a company to evaluate the appeal of various advertising and in-store merchandising elements and/or methods that they employ. The virtual imaging apparatus can be used in a retail store, or, in an in vitro virtual retail environment. See e.g., US 6,026,377; US 6,304,855; US 5,848,399. In another embodiment, the image is one that responds interactively with the consumer. See e.g., US 6,128,004.

The imaging apparatus of an in-store environment allows the consumer to have a natural orientation dedicated to a real-life shopping experience. It also can allow a consumer to give feedback and respond to the imaging apparatus or in-store imaging apparatus in real-time, including with real-scale displayed imagery. For instance, the virtual in-store imaging apparatus can store how many times a consumer picks up a product and places it back on the shelf, how long the consumer looks at the product, and, the precise locations of where the products are chosen by the consumer on the shelf. The virtual in-store imaging apparatus can also be configured to store and monitor all the consumer's responses to the product, e.g., oral, written, physical, or involuntary actions, in addition to data collected by an eye-tracking apparatus. As indicated above, an imaging apparatus can be used with other apparatuses such as an eye-tracking apparatus, head-tracking apparatus, and/or a physiological apparatus that measures at least one physiological response.

The imaging apparatus provides the company, manufacturer, advertiser, or retailer, superior feedback with regard to consumer's behavior and reactions to their products. The vast majority of a consumer's decision-making and emotional reactions to consumer products occurs at the sub-conscious level, and cannot be easily determined by conscious awareness or direct interrogation. By studying, in real-time, variations in the eye-tracking activity and physiological indicators) of a consumer (such as electrical brain activity), it is possible to gain insight into what the consumer is sub-consciously thinking or feeling. The level and span of attention, and extent and type of emotions evoked by the product can easily be measured using the disclosed virtual imaging apparatus with the eye-tracking and physiological apparatus. As a result, not only are conscious reactions measured and evaluated but also sub-conscious ones. While real-time study gives the fastest learning, such learning can be done later by returning to stored data of the eye-tracking activity and physiological indicator(s) of a consumer.

Methods of obtaining eye gazing data are described in US 2005/0243054 Al; US 7,046,924; US 4,950,069; US 4,836,670; US 4,595,990. IBM developed a "Blue Eyes" camera capable of obtaining eye gazing data. Eyetracking, Inc., San Diego, CA is an example. Video- oculography (VOG) uses see-through goggles to measure eye-in-head position. Techniques may include electro-oculography, corneal reflection, lumbus, pupil, and eyelid tracking, and contact lens. See e.g., US 2005/0243054, col. 4, ^J 58 et seq. Types of eye gazing data may include eye gaze fixation, eye gaze direction, path of eye gaze direction, eye gaze dwell time. The eye gazing data is relative to the image displayed to the consumer as the data is obtained. The image may be stored or archived during testing by methods well known to archive still and non-still images.

The physiological and imaging apparatus can combine neurological responses, motivational research, and physiological reactions, among others, to provide detailed depth analysis of a consumer's reaction to a product or environment. The levels of arousal, involvement, engagement, attraction, degrees of memorization and brand attribution and association, and indices of predisposition and consideration can all be measured and evaluated with varying levels of degree. The physiological and imaging apparatus allows the company to obtain the degree of arousal and degree of engagement with specificity. In terms of the example shopper analysis model, it is now possible to more accurately and quickly capture an emotive response to a consumer product which may be an element involving opinion formation; and, a probable choice decision element on whether to use, not use, recommend, not recommend, select or not select for purchase. In turn, this allows a company to develop FMOT strategies to stop, hold, and close as it relates to selling a company's product in a store.

For example, in one embodiment, the emotive response and selection system comprises at least one imaging apparatus, at least one eye-tracking apparatus used to monitor and track a consumer's eye movements in response to a product, and at least one physiological apparatus that measures a consumer's emotive state or feeling to a consumer product. Collectively, the at least one eye-tracking apparatus and the at least one physiological apparatus form an emotive response apparatus. The at least one image apparatus provides at least one visual stimulus to a consumer. The visual stimulus can be virtual, real, photographic, or holographic, a combination thereof, among others.

As a feature of the disclosed emotive response selection system, the measures obtained from the consumer of one or both of the eye-tracking or physiological apparatuses, or derivative analysis of one or both data such as a probable emotive response assignment, can be used, in realtime, to manipulate and change the displayed images. This can be accomplished using software integrated-analysis, or directed by a test observer monitoring the real-time consumer data, among other methods. For example, if it appears that the consumer's attention is drawn to blue products, then, a company or researcher can immediately change their displayed product from red to blue, to evaluate the consumer's reaction. The ability to manipulate, modify, and change the displayed images is a powerful market feedback tool, notwithstanding that the present invention allows a company to do it in real-time. This can be done for not only product color, but shape, text, size, pricing, shelf location or any other possible visual or information form or arrangement. Alternatively, the feedback could be used to change the environment in addition to or separate from the visual stimulus.

One aspect of the invention is to better understand the emotive response element in combination with the attention element of the consumer analysis model in a more covert manner, whether in response to solely visual stimuli or a combination of a visual stimulus with at least one supplemental stimulus. For measuring the attention element, an eye-tracking apparatus or head-tracking apparatus may be used. For measuring the emotive response element, an emotive response apparatus can be used to provide the ability to understand the one or more emotive factors which causes a physiological response and/or change within a consumer. The emotive response apparatus measures at least one physiological measure. A physiological measure may include biological, body language expressed responses, and/or paralanguage, among others.

The probable emotive response is estimated by comparing the physiological measure and optionally the eye-gaze position data with a pre-determined dataset or model that gives probable emotive state or states associated with measures. The use of multiple physiological measures can in some cases be helpful to ascertain probable emotive state or states. Optionally, an output of statistical confidence can be given to each emotive state or aggregate. Optionally, for likelihood weighting if multiple emotive states are probable, a report of likely weighting can be outputted.

The eye-tracking or head-tracking apparatus can be worn by the consumer, or, it can be a set of fixed sensors (or known position sensors which are either fixed or moving) remotely located from the consumer that monitors the consumer's eyes and/or head movements when viewing the visual stimulus. The eye-tracking apparatus can further comprise a separate memory device that stores the data obtained from tracking the consumer's eyes and/or head movements, which may be located on the consumer or be remote from the consumer. The memory device can then be electronically or wirelessly connected with a separate computer or storage system to transfer the data. The memory device can further comprise a memory disk, cartridge, or other structure to facilitate the ease of transferring data, e.g., flash memory card. The eye-tracking apparatus can also be configured to wirelessly transfer data to a separate data-capturing system that stores the data, e.g., through Bluetooth technology.

One example of an eye-tracking apparatus that may be used with this invention is the Mobile Eye from ASL which is a non-tethered eye-tracking system for use when total freedom of movement is required and video with an overlayed cursor. This system is designed to be easily worn by an active subject. The eye- tracking optics is extremely lightweight and unobtrusive and the recording device is small enough to be worn on a belt. The eye image and scene image are interleaved and saved to the recording device. In one aspect of the invention, one, two, three, four, five, or more types of the biometric data are obtain from the consumer in a non-tethered manner. "Non-tethered" means the biometric obtaining devices obtain data from the consumer without the consumer having wires or cords or the like attached from the consumer to a stand-alone piece of equipment. The consumer may walk or move around without the restriction (albeit in some embodiments in a confined area such as seated in front of a video monitor) of a tethered wire. For purposes of clarification, wires that are attached to a transmitter that is worn on the consumer's person (such as "wireless microphone") is still considered "non-tethered" as the term is herein defined. In one embodiment, eye gazing data is obtained by way of a non-tethered means. Other examples of a non-tethered means of obtaining biometric data include a sensing system worn on the consumer's person, such as a wave reflective or transponding sensor, or piece of material that is queried or probed by a remote piece of equipment via for example transmission of an electromagnetic wave that may or may not carry encoded data within the transmitted wave or sequence of waves). In yet another example, the non-tethered means includes the subset means of remotely obtaining biometric data.

In another aspect of the invention, one, two, three, four, five, or more types of biometric data are obtained remotely. The term "remotely" or "remote" means that no biometric data obtaining equipment is on, or carried by, the consumer to obtain the biometric data. For example, heart data may be obtained remotely by way of UWB radar to sense heart beat or breathing rate.

Chia, Microwave Conference, Vol. 3, Oct. 2005.

Without wishing to be bound by theory, the use of non-tethered obtaining data provides better data from testing given that testing environment is more analogous to "real life" since consumers typically do not have distractive or cumbersome equipment on their person or tethered to equipment. It also facilitates other avenues of testing which may require the consumer to participate in product usage or visit a retail store (commercial or prototypical) that do not lend themselves well to tethered methods. To measure the emotive state of the consumer, at least one physiological apparatus is used. For example, the physiological response of a consumer's blood pulse can be taken when viewing the visual stimulus while eye-tracking data is simultaneously gathered. The measured data from the physiological apparatus is synchronized in time with the element to which the viewer has directed her attention at a point in time or over a period of time by computer software. While the recording of clock time is valuable, synchronization does not necessarily need to tag with actual clock time, but associate data with each other that occurred at the same point or interval of time. This allows for later analysis and understanding of the emotive state to various elements along the consumer's eye-gaze path. Another aspect of this invention is that certain emotive measurements, e.g., blood pulse measures, can be used to indicate topics or areas, e.g., visual elements, for later research such as a questionnaire if the measurement value(s) meets, exceeds or is less than some pre-determined level set by the researcher.

The physiological apparatus can be worn by the consumer, or, it can be a set of fixed sensors or single sensor remotely located from the consumer that monitors the physiological responses of the consumer when viewing the visual stimulus. For example, the physiological apparatus can be a remotely located infrared camera to monitor changes in body or facial temperature, or the apparatus may be as simple as a watch worn on the wrist of the consumer to monitor heart rate. It should be appreciated that in an exemplary embodiment, the physiological apparatus is a wireless physiological apparatus. In other words, the consumer is not constricted by any physical wires, e.g., electrical cords, limiting their movement or interaction with the visual stimulus. The physiological apparatus can further comprise a separate memory device that stores the data obtained from tracking the consumer's physiological changes, which may be located on the consumer or be remote from the consumer. The memory device can then be electronically or wirelessly connected with a separate computer or storage system to transfer the data. The memory device can further comprise a memory disk, cartridge, or other structure to facilitate the ease of transferring data, e.g., flash memory card. The physiological apparatus can also be configured to wirelessly transfer data to a separate data-capturing system that stores the data, e.g., through Bluetooth technology. Either way, the end result is that the data from the eye-tracking apparatus and the physiological apparatus is transferred to a separate apparatus that is configured to correlate, evaluate, and/or synchronize both sets of data, among other functions. For purposes of a simplified description, the separate apparatus is described as a data-capturing apparatus. The data-capturing apparatus can be a separate computer, a laptop, a database, server, or any other electronic device configured to correlate, evaluate, and/or synchronize data from the physiological apparatus and the eye-tracking apparatus.

The data-capturing apparatus can further comprise additional databases or stored information. For example, known probable emotive states associated with certain physiological or eye-gaze measurement values, or derivative values such as from intermediate analysis, can be stored and looked up in a table within the database and then time-associated, i.e., synchronized, with the viewed element for each or any time interval, or over a period of time, recorded during the period that the consumer is viewing the visual stimulus. It should be appreciated that a given physiological measure can also indicate two or more possible feelings either singly or in combination. In these cases, all possible feelings can be associated with a given time interval in the database.

Another additional database or stored information can be known selection states associated with certain emotive states, physiological, or eye-gaze measurement values, or derivative values such as from intermediate analysis, which can be stored and looked up in a table within the database and then time-associated, i.e., synchronized, with the viewed element for each or any time interval, or over a period of time, recorded during the period that the consumer is viewing the visual stimulus.

In another aspect of the invention, the measurement and tracking with subsequent time- association entry into the data-capturing apparatus of multiple physiological data such as a blood pulse measurement and a voice measurement is possible. For the measured values, a feeling or possible feelings or emotive state(s) can then be assigned for each and associated time interval in the database. The recorded feeling(s) for each can be compared to each other to output a new value of a most likely feeling or emotive state, based on cross-reinforcement of the individual database ascribed feelings, or an analysis sub-routine based on a prior model or correlation created beforehand with the emotive response measures involved. In other words, the data obtained from the eye-tracking apparatus and physiological apparatus, can be used in conjunction with other databases storing information in the data-capturing system to output processed data. The processed data is in a synchronized format.

In all cases, whether one or multiple emotive states are measured, the assigned feelings from models, correlations, monographs, look-up tables and databases and the like, can be adjusted internally for a specific consumer, or different environmental factors known or surmised to modify the feeling/emotive value correspondence can also be used. In some cases, a "control" measure conducted in advance, during or after the viewing test such as a specific consumer's response to controlled stimuli, questions, statements, and the like, can be used to modify the emotive value correspondence in that case. Alternatively, a specific physiological response profile(s) modeled beforehand can be used as the "control."

In one embodiment, a consumer questionnaire is presented to the consumer and obtaining an answer thereto, wherein the questionnaire comprising one or more psychometric, psychographic, demographic questions, among others, can be asked. The answers can be obtained before, during, after, or combination thereof at the time of presenting the visual stimulus to the consumer. The emotive response and selection preference system can further obtain feedback from the consumer's response to the questions asked, with the questions optionally asked after the test and then obtained at that or a later time by the emotive response and selection system. The data can also be correlated with psychometric measurements such as personality trait assessments to further enhance the reliability of the emotive response and selection preference system and methods. In still yet another embodiment, the emotive response and selection preference system provides a company or researcher the ability to evaluate and monitor the body language of a consumer after he/she views a consumer product with the physiological apparatus. The emotive response and selection preference system provides a company the ability to understand and critically evaluate the body language, conscious or unconscious responses, of a consumer to a consumer product. The physiological apparatus can measure a single body language change or a plurality of body language changes of a consumer. Body language changes and measurements include all facial expressions, i.e., monitoring mouth, eye, neck, and jaw muscles, voluntary and involuntary muscle contractions, tissue, cartilage, bone structure, body limb positioning, hands, fingers, shoulder positioning and the like, gestural activity, limb motion patterns, i.e., tapping, patterned head movements, i.e., rotating or nodding, head positioning relative to the body and relative to the applied stimulus, vocal chord tension and resulting tonality, vocal volume (decibels), and speed of speech. When monitoring body language such as facial expressions or vocal changes, a non-invasive physiological apparatus and method can be used. For example, a video digital photography apparatus can be used that captures and may correlate any facial expression change with facial elements analysis software.

In one aspect of the invention, the consumer is presented with questions soliciting attitude and/or behavioral data about the visual stimulus. See e.g., US 2007/0156515.

In another aspect of the invention, the data of the present invention may be stored and transferred according to known methods. See e.g., US 2006/0036751 ; US 2007/0100666.

One aspect of the invention provides for defining an area of interest (AOI) in the visual stimulus that is presented to the consumer. The AOI may be defined by the investigator for numerous reasons. Some non-limiting reasons may be to test a certain characteristic of a product, or part of a graphic in an advertising message, or even a stain on a floor while the consumer performs the task of scrubbing the stain with a product. Alternatively, the AOI may be defined, at least in part, by data (e.g., eye gaze duration in an area of the visual stimulus.)

The visual stimulus and AOFs, for reporting purposes of the investigator, may be illustrated as a graphic. The graphic may be an archived image of the visual stimulus or some other representation. In turn the AOI may be illustrated on the graphic by drawing a circle or some other indicium indicating the location or area of the AOI in the graphic ("AOI indicium"). Of course a visual stimulus (and the graphic of the visual stimulus) may comprise a plurality of AOI's (e.g., 2-10, or more). Each AOI (and thus AOI indicium) need not be uniform in size.

Upon defining the AOI, the researcher may collect biometric data and eye gazing data from the consumer while presenting the visual stimulus to the consumer. By temporally sequencing the collected eye gazing data in relation to the AOI, the researcher can determine when the consumer's gaze is directed within an AOI and thus associate the collected eye gazing data and the collected biometric data in relation to the AOI. Of course biometric data can be translated to emotional metric data before or after being associated with collected eye gazing data (in relation to the AOI). One skilled in the art will know to take into account any "lag time" associated with the biometric data and the emotional response and/or eye gaze data. For example, a cardiac data will often have a lag time (versus say brain function activity data which is essentially or nearly instantaneous).

In one embodiment, the investigator may compare biometric data / emotional metric data / eye gazing data in relation to a first AOI to that of the data in relation to second AOI, and a third AOI, and the like. The emotional metric data or biometric data in relation to the AOI may be presented on a graphic (comprising the visual stimulus) as an indicium. The indicium may be simply presented as raw data or perhaps a symbol (e.g., a needle on a scale) or scalar color-coding or scalar indicium size or the like. The indicium may also communicate a degree of statistical confidence or range or the like for either the emotional metric or biometric data. There may be more than one indicium associated with a given AOI, such as two different biometric or emotional metric or combination indicia; or, indicium based on data from different consumers or the same consumer but in two different time-separated tests. The indicium may represent positive or negative values relative to the specific metric chosen by the researcher. Additionally, the indicium can represent the collection of multiple consumers such as an average, a total, a variation from the mean, a range, a probability, a difference versus a standard, expectation or project goal of the data, as a percentage or number of consumers with data or data that falls within a defined set of limits or a minimum or maximum defined value. Optionally, the eye- gaze path or sequence of viewing may also be shown in whole or part. Of course the researcher may choose to present the data obtained (according the methodologies herein) described by presenting the data in a report that comprises: a graphic of the visual stimulus; an area of interest (AOI) indicium; an emotional metric data indicium or a biometric data indicium regarding the AOI; and an eye gazing indicium regarding the AOI.

The emotive response and selection preference methods described above merely illustrate and disclose preferred methods of many that could be used and produced. The above description and drawings illustrate embodiments, which achieve the objects, features, and advantages of the present invention. However, it is not intended that the present invention be strictly limited to the above-described and illustrated embodiments. Any modification, though presently unforeseeable, of the present invention that comes within the spirit and scope of the following claims should be considered part of the present invention. The dimensions and values disclosed herein are not to be understood as being strictly limited to the exact numerical values recited. Instead, unless otherwise specified, each such dimension is intended to mean both the recited value and a functionally equivalent range surrounding that value. For example, a dimension disclosed as "40 mm" is intended to mean "about 40 mm."

Claims

CLAIMSWhat is claimed is:

1. A method of obtaining consumer research data comprising the steps:

(a) presenting a visual stimulus to a consumer,

(b) collecting eye gazing data in a non-tethered manner from the consumer while presenting the visual stimulus to the consumer;

(c) collecting non-ocular biometric data in a non-tethered manner from the consumer while presenting the visual stimulus to the consumer.

2. The method of claim 1, further comprising the step of associating said non-ocular biometric data with said eye gazing data, and translating said associated non-ocular biometric data to an associated emotional metric data.

3. The method of claim 1, further comprising the step of translating said non-ocular biometric data to an emotional metric data, and associating the emotional metric data with said eye gazing data.

4. A method of obtaining consumer research data comprising the steps:

(a) presenting a visual stimulus to a consumer;

(b) collecting face direction data in a non-tethered manner from the consumer while presenting the visual stimulus to the consumer;

5. The method of claim 4, further comprising the step of associating said non-ocular biometric data with said face direction data, and translating said associated non-ocular biometric data to an associated emotional metric data.

6. The method of claim 4, further comprising the step of translating said non-ocular biometric data to an emotional metric data, and associating the emotional metric data with said face direction data.

7. A method of obtaining consumer research data comprising the steps;

(a) presenting a visual stimulus to a consumer;

(b) defining an area of interest (AOI) in the visual stimulus;

(c) collecting eye gazing data from the consumer while presenting the visual stimulus to the consumer and with regard to the AOI;

(d) collecting non-ocular biometric data from the consumer while presenting the visual stimulus to the consumer; and

(e) associating the collected non-ocular biometric data and the collected eye gazing data regarding the AOI.

8. A method of obtaining consumer research data comprising the steps;

(a) presenting a visual stimulus to a consumer;

(b) defining an area of interest (AOI) in the visual stimulus;

(e) translating the collected non-ocular biometric data to an emotional metric data;

(f) associating the emotional metric data and the collected eye gazing data regarding the AOI.

9. The method of claims 1-7, or 8, wherein at least a portion of said collected non-ocular biometric data is collected in a non-tethered manner, and is selected from brain function data, voice recognition data, body language data, cardiac data, or combination thereof.

10. The method of claim 1-8, or 9, wherein the biometric data comprises voice recognition data, and wherein the voice recognition data comprises layered voice analysis data.