WO2008014654A1 - A method, terminal, network side device and system for collecting the communication service quality - Google Patents

A method, terminal, network side device and system for collecting the communication service quality Download PDF

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Publication number
WO2008014654A1
WO2008014654A1 PCT/CN2007/001311 CN2007001311W WO2008014654A1 WO 2008014654 A1 WO2008014654 A1 WO 2008014654A1 CN 2007001311 W CN2007001311 W CN 2007001311W WO 2008014654 A1 WO2008014654 A1 WO 2008014654A1
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WO
WIPO (PCT)
Prior art keywords
evaluation data
terminal
network side
data information
module
Prior art date
Application number
PCT/CN2007/001311
Other languages
French (fr)
Chinese (zh)
Inventor
Zheng Zhao
Yunpeng Huang
Original Assignee
Huawei Technologies Co., Ltd.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Huawei Technologies Co., Ltd. filed Critical Huawei Technologies Co., Ltd.
Publication of WO2008014654A1 publication Critical patent/WO2008014654A1/en

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    • H04L65/10—Architectures or entities
    • H04L65/102—Gateways
    • H04L65/1043—Gateway controllers, e.g. media gateway control protocol [MGCP] controllers
    • G—PHYSICS
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    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
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    • Y10S370/907—Synchronous optical network, SONET

Definitions

  • the present invention relates to the field of network optimization technologies, and in particular, to a method for collecting communication service quality, a terminal, a network side device, and a system.
  • CDMA Code Division Multiple Access
  • GSM Global System for Mobile Communication
  • the network optimization work is to find problems in the continuous monitoring of various technical data of the network, and then adjust the equipment and parameters according to the discovered problems, so that the performance indicators of the network reach the optimal state, maximize the network capability, and improve the network. Average quality of service. It can be seen that the basis of network optimization work is to collect information data related to the quality of network communication services.
  • KPI Key Parameters Indication
  • the latest communication service quality collection method is to evaluate the end-to-end network quality by analyzing the distortion samples of standard samples transmitted through the network through special tools for judging voice and image quality. For example, using voice and image quality assessment algorithms/software, the end-to-end network is treated as a black box, a standard sample is input, an output sample is obtained, and an algorithm is used to evaluate the difference between the two to determine whether the difference is More than one tolerance, reflecting the actual network quality is below a certain level. In the process of implementing the present invention, the inventors found that this method is still based on the test of limited samples. Although the test environment tries to simulate the actual environment when the user communicates, there is still a certain gap with the actual environment, so the data obtained according to the above sample is obtained. The reliability of communication services is still not high.
  • the embodiment of the present invention further provides a network side device for collecting communication service quality, including: a receiving module, configured to obtain evaluation data information of a communication quality generated by the terminal according to user input information; and a statistics module, configured to The evaluation data information obtained by the receiving module is counted and the communication service quality statistical result is obtained.
  • a network side device for collecting communication service quality including: a receiving module, configured to obtain evaluation data information of a communication quality generated by the terminal according to user input information; and a statistics module, configured to The evaluation data information obtained by the receiving module is counted and the communication service quality statistical result is obtained.
  • the evaluation data information can reflect the subjective feeling of the user on the communication quality. Therefore, the user's good feeling in communication is the ultimate service goal of network communication. Therefore, the evaluation data information can accurately reflect the actual service quality of the network, and provides more accurate reference information for subsequent network optimization.
  • FIG. 1 is a flow chart of a statistical method for communication service quality according to a first embodiment of the present invention
  • FIG. 2 is a flow chart of a statistical method for communication service quality according to a second embodiment of the present invention
  • FIG. 3 is a third embodiment of the present invention.
  • FIG. 4 is a schematic diagram of an embodiment of a communication system for realizing communication service quality collection according to the present invention.
  • the mobile terminal determines whether the function of generating and reporting the evaluation data is turned on.
  • software for generating evaluation data information for the communication shield based on the input information of the user is preset in the mobile terminal, and the opening and closing of the software is controlled by the network side.
  • the network side sends a specific short message indicating that the software is turned on, and the mobile terminal that receives the short message opens the function of generating and reporting the evaluation data. If the network side sends a specific short message indicating that the software is turned off, the mobile terminal that receives the short message prohibits the function of generating and reporting the evaluation data.
  • the mobile terminal In step 120, the mobile terminal generates evaluation data information on the communication quality based on the user's input. Specifically, the mobile terminal indicates the communication quality of a corresponding service through a plurality of KPI items, and each KPI is further divided into different levels, and the different levels correspond to different feelings of the user. The user is prompted to select the grading value of each KPI item, and the evaluation data of the communication quality is generated according to the input of the user, and the actual feeling of the user on the communication quality is converted into statistic evaluation data. For each specific business, it is necessary to set a number of KPI items that can affect the user's usage experience, and use different levels of each KPI item to represent the actual experience of the user.
  • KPI items For example, for a videophone service provided by a network operator, from dialing to ending a call, factors that can affect the user's usage experience include the success rate of the call connection, the time to wait for the connection, whether or not the call will be dropped, Speech clarity, and image sharpness, etc., so the following KPI items can be set:
  • Severe mosaic means that the terminal demodulated data has a serious error, which will seriously affect the user's business experience. This indicator reflects the user's satisfaction on the screen.
  • Each KPI item can be divided into four levels: "A,”, “B,”, “C,,” and “D", which represent "good”, “better,”, “general”, “poor,” There are four different feelings. It can be understood that the level setting of each KPI item can have multiple implementations. For example, you can set each level to represent a general feeling, or you can set each level to be an accurate value. It can more accurately represent the user's feelings.
  • the mobile terminal generates a form that can represent the user's subjective evaluation of the communication quality according to the "A", "B", “C,,, or "D” input by the user for each KPI.
  • evaluation data information in the form, not only the evaluation data (such as a KPI item) directly corresponding to the user input information, but also the cell type, such as the cell identifier where the mobile terminal is located, and the mobile terminal identifier (such as the mobile terminal number) And some additional information such as GPS positioning geo information.
  • An exemplary evaluation data information is shown in Table 1.
  • different service types are represented by different specific values.
  • AMR Adaptive Multi-Rate
  • Voice when the field is set to 2, it indicates that the service is a videophone; when the field is set to 3, it indicates that the service is web browsing; when the field is set to 4, the service is a streaming service;
  • the field When the field is set to 5, it indicates that the service is a short message service, a multimedia message service, or an email service.
  • a corresponding service type value is set for different services, so that the network side can know which specific service the evaluation data information corresponds to, and the network side provides a basis for performing communication service quality statistics on different service types.
  • the above KPI items can reflect the quality of the communication service of a certain service in a certain cell in combination with the cell identity and the service type.
  • the data center of the network side can provide the cell-level and user-level communication service quality report through statistical analysis.
  • the location information includes latitude and longitude information currently located by the mobile terminal, and the latitude and longitude information is from a global positioning system module connected (or embedded) by the mobile terminal. If the positioning geographic information is not available, the location information field will be filled with an invalid value.
  • the evaluation data information shown in Table 1 also defines the basic measurement quantities of five mobile terminals.
  • the five basic measurement quantities are the average received power, the average transmit power, and the soft handover ratio.
  • the cell pilot quality and the best cell pilot code power Preferably, the cell pilot quality and the best cell pilot code power.
  • the last three measurements are proprietary to WCDMA mode, non-WCDMA mode, and the last three fields are filled with invalid values.
  • the soft handover ratio represents the soft handover ratio in the business process (initiating service to service termination).
  • the best cell average pilot quality represents the best of the business process (initiating business to business termination).
  • the algebraic average of the pilot quality of the cell samples, preferably the cell is defined as the cell with the largest active pilot Ec/Io.
  • the average cell pilot code power represents the algebraic average of the pilot code power of the best cell samples in the service procedure (initiating traffic to traffic termination), preferably the cell is defined as the cell with the largest active pilot pilot Ec/Io.
  • the data center on the network side can analyze the above five basic measurement quantities to get the general reason for the poor quality of service.
  • the mobile terminal transmits the generated evaluation data information to the network side.
  • the mobile terminal sends a form generated by the user input information to the network side in the form of a short message. Since in this form, the user's feelings about the service are clearly and effectively expressed only by l*n bytes, the sending of the form does not impose an excessive burden on the network.
  • the form can also be transmitted to the network side by other means, for example, through Multimedia Message, Wireless Application Protocol ("MAT"), General Packet Radio Service ( General Packet Radio Service, called "GPRS", uploads.
  • MAT Wireless Application Protocol
  • GPRS General Packet Radio Service
  • the network side collects service communication service quality of different cells.
  • the network side performs statistics on the forms from different cells according to the cell identifier in the received form, and obtains the statistics of the communication service shields of each cell, thereby obtaining the distribution of the communication service quality of the cell.
  • a threshold is predefined. If the quality of the communication service of the cell exceeds the threshold, the communication quality of the cell is good. Otherwise, the quality of the communication service of the cell needs to be improved.
  • the cell below the threshold is identified in the map, so that the distribution of the communication service quality of the cell can be clearly obtained.
  • the network side Since the network side counts the communication traffic shield according to a large number of evaluation data from the mobile terminal, the obtained statistical result has high accuracy and credibility, thereby grasping the actual service quality of the network, and guiding/verifying the network optimization. . Moreover, since the evaluation data information is generated according to the user's input, the user's actual feeling can be directly reflected, so that the network side can perform network optimization according to the user's needs, so that the user can obtain the best feeling in receiving the service, from The network optimization method based on such statistical results can save time, reduce costs, and improve efficiency.
  • step 210 A method for collecting communication service quality according to a second embodiment of the present invention is shown in FIG. 2, in step 210.
  • the mobile terminal determines whether the function of generating and reporting the evaluation data is turned on. If yes, the process proceeds to step 220. Otherwise, the process ends. This step is identical to step 110.
  • the mobile terminal In step 220, the mobile terminal generates evaluation data information for the communication quality based on the user's input, the evaluation data information including not only the evaluation data but also the mobile terminal identification (e.g., mobile terminal number). Please refer to step 120 for details.
  • the mobile terminal identification e.g., mobile terminal number
  • step 230 the mobile terminal transmits the generated evaluation data to the network side. This step is identical to step 130.
  • the network side collects service communication quality of different user categories. Specifically, the network side searches for the user category corresponding to the mobile terminal in the Home Subscriber Server (HSS) according to the number of the mobile terminal, and performs statistics on the evaluation data of different user categories. The result of the communication service quality statistics of each user category, so that the user's feelings about a particular type of service, such as VIP (very Important person, VIP) users' browsing experience, can be known.
  • HSS Home Subscriber Server
  • the network side counts the evaluation data from different cells based on the cell identifier in the evaluation data information.
  • the network side searches for the user category corresponding to the mobile terminal in the HSS according to the number of the mobile terminal, and further counts the evaluation data of different user categories.
  • step 310 the mobile terminal determines whether to generate and report the evaluation: whether the function of the data is turned on, and if so, proceeds to step 320, otherwise, the method ends. Process. This step is identical to step 110.
  • step 320 the mobile terminal generates evaluation data information for the communication quality based on the user's input, the evaluation data information including not only the evaluation data but also the service type. Please refer to step 120 for details.
  • step 330 the mobile terminal transmits the generated evaluation data information to the network side. This step is identical to step 130.
  • the network side collects communication quality of different types of services. Specifically, the network side performs statistics on the evaluation data of different service types according to the service type in the evaluation data information, and obtains communication quality statistics results of various services.
  • the evaluation data information generated by the mobile terminal and reported to the network side includes, in addition to the evaluation data directly corresponding to the user input information, optionally, the cell identifier, the mobile terminal identifier, the service type, and the global location where the mobile terminal is located.
  • the positioning system locates one or more of geographic information and basic measurement of the mobile terminal.
  • the network side can obtain the communication service quality statistics result of the entire network accordingly. If the evaluation data information obtained by the network side further includes one or more optional content, the network side may obtain more detailed types of communication service quality statistics results according to the optional content, and Analysis of the cause.
  • FIG. 4 is a schematic diagram of an embodiment of a communication system for implementing a communication service quality set
  • the communication system in this embodiment includes a network side device 50 and at least one mobile terminal 40.
  • the evaluation data information sent by the second module 42 to the network side device 50 is used by the network side device 50 to perform statistics on the communication service quality.
  • the evaluation data information includes at least evaluation data indicating a user's subjective evaluation of the communication service quality, and the evaluation data is specifically a key capability indicator item related to the service, and each key capability indicator item includes a different level, and the different level Used to indicate the user's different evaluation of the quality of the communication service.
  • the cell identifier and the service class where the mobile terminal 40 is located in the evaluation data information The type, the identity of the mobile terminal 40, and one or more of the global positioning system positioning geographic information.
  • the cell identifier may be used by the network side device 50 to collect statistics on the communication service quality of different cells.
  • the service type may be used by the network side device 50 to perform statistics on the quality of the communication service quality of different service types.
  • the communication service quality statistics used for the network side device 50 to perform imaging.
  • a third module for counting the evaluation data from the mobile terminal 40 and obtaining the communication traffic shield statistical result is included in the network side device 50.
  • the third module includes a receiving module 51 and a statistic module 52.
  • the receiving module 51 is configured to obtain the evaluation data information of the communication quality generated by the mobile terminal according to the user input information, that is, the evaluation data information sent by the mobile terminal 40
  • the statistics module 52 is used to obtain the evaluation data information obtained by the receiving module 51. Perform statistics and get statistical results of communication service quality.
  • the evaluation data information obtained by the network side device 50 may include only the evaluation data directly corresponding to the user input information, and may also include other optional contents. If the obtained evaluation data information includes only the evaluation data directly corresponding to the user input information, the statistics module 52 may obtain the communication service quality statistical result of the entire network; if the obtained evaluation data information further includes other optional content, then The statistics module 52 can derive more detailed types of communication service quality statistics based on the optional content and the evaluation data.
  • the statistics module 52 may include one or more of different cell statistics module 521, different service type statistics module 522, different user category statistics module 523, and imaging statistics module 524.
  • the different cell statistic module 521 is configured to: when the evaluation data information further includes the cell identifier of the mobile terminal, perform statistics on the evaluation data from different cells according to the cell identifier, and obtain a communication service quality statistical result of each cell.
  • the different service type statistics module 522 is configured to perform statistics on the evaluation data of different service types according to the service type when the service data type further includes the service type, and obtain communication quality statistics results of various services;
  • the user category statistic module 523 is configured to: when the mobile terminal identifier is further included in the evaluation data information, search for a user category corresponding to the mobile terminal in the home subscription user server according to the mobile terminal identifier, and use different user categories for the user category.
  • the evaluation data is statistically obtained, and the communication service quality statistical result of each user category is obtained;
  • the imaging statistics module 524 is configured to further include global positioning system positioning in the evaluation data information. In the case of geographic information, the evaluation data is statistically combined with the positioning geographic information to obtain an imaged communication service quality statistical result.
  • the data analysis module may be further configured in the network side device 50.
  • the network side device can analyze the approximate cause of the poor communication service quality based on the basic measurement amount in the evaluation data information.
  • a control module may be further disposed in the network side device 50 for controlling whether the mobile terminal 40 generates or reports the function of turning on or off the evaluation data.
  • the control module may send a command to the mobile terminal 40 to instruct the mobile terminal 40 (specifically, the first module 41 and the second module 42) to generate and report the evaluation data according to the user input information, or instruct the mobile terminal. 40 does not perform the generation and reporting of the above evaluation data information.
  • the embodiment of the present invention further discloses a mobile terminal, and a network side device, wherein the structure of the mobile terminal embodiment is the same as that of the mobile terminal 40 in the foregoing communication system, and therefore will not be described again;
  • the structural diagram is the same as that of the network side device 50 in the foregoing communication system, and therefore will not be described again.
  • the mobile terminal and the network side device enable the network side to obtain a large number of samples from real users, thereby grasping the actual service quality of the network, and guiding or verifying the optimization work of the network.
  • the network side can obtain a large amount of information from the network side. A sample of real users to grasp the actual service quality of the network and guide or verify the optimization of the network. If the network side statistically determines that a certain service is abnormal in a certain area, it can use traditional road test methods to troubleshoot the problem, thereby effectively improving network optimization efficiency and reducing user complaints.
  • the evaluation data directly corresponding to the user input in the evaluation data information includes each key capability indicator item related to the corresponding service, and each key capability indicator item is divided into different levels, respectively indicating that the user evaluates the communication quality differently, and clearly and effectively
  • the user's feelings about the KPIs of a certain service are expressed, and since the user's evaluation of the communication quality is expressed by a small amount of data, the transmission of the evaluation data does not impose an excessive burden on the network.
  • the mobile terminal is used as an example in the foregoing embodiments of the present invention, those skilled in the art can understand that the terminal actually communicating with the network side is not limited to the mobile terminal.
  • the mobile terminal may also be a fixed terminal. The difference between the two is mainly in the specific way of reporting the evaluation data to the network side.

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Abstract

A method for collecting the communication service quality comprises the steps of: the network side obtains the evaluation data information generated by terminal based on the user input information; the network side takes the statistic about the evaluation data information from the terminal and gets the communication service quality statistical results. Additionally, the communication system, terminal and network side device for collecting the communication service quality is disclosed. The present invention can be used to enable the operator to obtain large numbers of the actual statistical samples representing the user's perception factually, then the operator can hold the actual service quality of the network in order to provide the more exact reference information for the future network optimization.

Description

通信业务质量的采集方法、 终端、 网络侧设备及系统 本申请要求于 2006 年 7 月 26 日提交中国专利局、 申请号为 200610107951.4、 发明名称为"通信业务质量的统计方法及其系统和终端，，的中 国专利申请的优先权， 其全部内容通过引用结合在本申请中。  Method for collecting communication service quality, terminal, network side device and system The application is submitted to the Chinese Patent Office on July 26, 2006, the application number is 200610107951.4, and the invention name is "the statistical method of communication service quality and its system and terminal, The priority of the Chinese Patent Application, the entire contents of which is incorporated herein by reference.
技术领域 Technical field
本发明涉及网絡优化技术领域， 尤其涉及一种通信业务质量的采集方法、 终端、 网络侧设备及系统。  The present invention relates to the field of network optimization technologies, and in particular, to a method for collecting communication service quality, a terminal, a network side device, and a system.
背景技术 Background technique
近年来随着通信的飞速发展， 网络规模不断扩大用户数量急速上升， 用户 对网络性能质量的要求也不断提高，运营商对网络的管理也从对信号覆盖的定 性要求转变为对网络性能指标的定量管理。  In recent years, with the rapid development of communication, the number of users in the network has been increasing rapidly, and the requirements for network performance and quality have been continuously improved. The management of the network has also changed from the qualitative requirements for signal coverage to the network performance indicators. Quantitative management.
在通信网络中，移动无线网络运行状况动态变化较大，其受外界客观环境 影响因素较多。用户市场不断扩大， 网絡不停扩容， 网络服务项目的不断增加， 城乡建筑的日新月异， 使得话务量分布动态变化。 因此， 网络优化是移动通信 网络运行维护工作中的一个重要组成部分，其目的就是提高网络通信质量， 改 善服务形象， 充分挖掘网络资源， 使投资得到应有回报。  In the communication network, the dynamic state of the mobile wireless network changes greatly, and it is subject to many external factors. The user market continues to expand, the network continues to expand, network service projects continue to increase, and urban and rural buildings are changing with each passing day, causing dynamic changes in traffic distribution. Therefore, network optimization is an important part of the operation and maintenance of mobile communication networks. Its purpose is to improve the quality of network communication, improve the service image, fully exploit network resources, and make investment return.
随着新技术的发展， 码分多址 （Code Division Multiple Access , 简称 "CDMA" ) /全球移动通信系统（ Global System for mobile Communication, 筒 称" GSM" )网络上开通的业务种类越来越多， 不仅包括话音服务， 还将会开通 无线数据、 图像等增值服务项目， 向多媒体方向发展。 这样， 网络的维护质量 要求也就越来越高， 网络优化的任务越来越重。 网络优化是在充分了解网络运 行状态的前提下，通过各种技术手段，对网絡中不合理的部分进行必要的调整， 使网络达到最优运行状态的过程，网络优化的效果直接决定了用户能否获得期 望的服务。  With the development of new technologies, there are more and more types of services opened on the Code Division Multiple Access (CDMA)/Global System for Mobile Communication (GSM) network. In addition to voice services, it will also open value-added service items such as wireless data and images to the multimedia direction. In this way, the maintenance quality requirements of the network are getting higher and higher, and the task of network optimization is getting heavier and heavier. Network optimization is a process of making necessary adjustments to the unreasonable parts of the network through various technical means under the premise of fully understanding the operating state of the network, so that the network can achieve optimal operation. The effect of network optimization directly determines the user's ability. Whether to get the desired service.
网络优化工作就是在不断监视网络的各项技术数据中发现问题，进而根据 所发现的问题对设备、 参数进行调整， 使网絡的性能指标达到最佳状态， 最大 限度地发挥网络能力， 提高网络的平均服务质量。 由此可见， 网络优化工作的 基础是采集到涉及网絡通信业务质量的信息数据。  The network optimization work is to find problems in the continuous monitoring of various technical data of the network, and then adjust the equipment and parameters according to the discovered problems, so that the performance indicators of the network reach the optimal state, maximize the network capability, and improve the network. Average quality of service. It can be seen that the basis of network optimization work is to collect information data related to the quality of network communication services.
网络优化工作的内容包含以下几方面： 设备排障； 提高网络运行指标： 无 线接通率、 话务掉话比、 掉话率、 最坏小区、 切换成功率、 阻塞率等； 提高话 音质量； 网内各小区之间话务均衡； 网络均衡：信令负荷均衡、设备负荷均衡、 链路负荷均衡等； 合理调整网络资源： 提高设备利用率、 提高频谱利用率、 每 信道话务量等； 建立和维护长期的网络优化工作平台，建立和维护网络优化档 案等。 The content of network optimization work includes the following aspects: Equipment troubleshooting; Improve network operation indicators: None Line connection rate, traffic drop ratio, dropped call rate, worst case cell, handover success rate, blocking rate, etc.; improved voice quality; traffic balance between cells in the network; network equalization: signaling load balancing, equipment Load balancing, link load balancing, etc.; Reasonable adjustment of network resources: Improve equipment utilization, improve spectrum utilization, traffic per channel, etc.; Establish and maintain long-term network optimization work platforms, establish and maintain network optimization files, etc.
传统的网络优化工作基于样本的影响网络性能以及用户通信质量的关键 性能指标（Key Parameters Indication, 简称" KPI" )分析， 使用专用测试设备 进行室内 /室外业务测试，如测试手机、扫频仪、频语仪、全球定位系统（Global Position System )、 组成的路测系统等， 选择测试路线， 反复进行业务测试获取 测试样本。在实现本发明过程中，发明人发现通过上述这种方法采集到的业务 质量数据只是少量样本数据， 且对样本数据进行的分析局限于"硬指标"， 比如 小区导频、 接收机功率、 接口间信令、 信道误码率、 误帧率、 吞吐率等， 虽然 随着工具的发展和工程师对网络运行规律的掌握，这种"硬指标，，分析结果可以 大致反应网络的实际通信服务质量， 但其准确性、 可信度仍然不高。  The traditional network optimization work is based on the analysis of key performance indicators (Key Parameters Indication (KPI)) that affects network performance and user communication quality. It uses dedicated test equipment for indoor/outdoor business testing, such as testing mobile phones, frequency sweepers, The frequency language instrument, the Global Position System, the road test system, etc., select the test route, and repeat the business test to obtain the test sample. In the process of implementing the present invention, the inventors have found that the service quality data collected by the above method is only a small amount of sample data, and the analysis of the sample data is limited to "hard indicators", such as cell pilot, receiver power, and interface. Signaling, channel error rate, frame error rate, throughput rate, etc., although with the development of tools and engineers master the rules of network operation, this "hard index, analysis results can roughly reflect the actual communication service quality of the network, but Its accuracy and credibility are still not high.
最新的通信业务质量采集手段是通过评判语音、 图像质量的专用工具，对 标准样本经过网絡传输后的畸变样本的分析，评判端到端的网络质量。比如说， 利用语音、 图像质量评估算法 /软件， 把端到端之间的网络视为黑盒子， 输入 一个标准样本， 得到输出样本， 使用算法评估两者之间的差异， 进而判断该差 异是否超过一个容限,反映实际网络质量低于某个水平。在实现本发明过程中， 发明人发现这种手段仍然是基于有限样本的测试 ,虽然测试环境力图模拟用户 通信时的实际环境，但是与实际环境仍然存在一定差距， 因此才艮据上述样本得 到的通信业务质量可信度仍然不高。  The latest communication service quality collection method is to evaluate the end-to-end network quality by analyzing the distortion samples of standard samples transmitted through the network through special tools for judging voice and image quality. For example, using voice and image quality assessment algorithms/software, the end-to-end network is treated as a black box, a standard sample is input, an output sample is obtained, and an algorithm is used to evaluate the difference between the two to determine whether the difference is More than one tolerance, reflecting the actual network quality is below a certain level. In the process of implementing the present invention, the inventors found that this method is still based on the test of limited samples. Although the test environment tries to simulate the actual environment when the user communicates, there is still a certain gap with the actual environment, so the data obtained according to the above sample is obtained. The reliability of communication services is still not high.
发明内容 Summary of the invention
本发明实施例提供一种通信业务质量的采集方法及其系统、终端和网絡侧 设备，使得运营商可以得到能够真实反应用户感受的大量实际统计样本，从而 掌握网络实际的服务质量以便为后续网络优化提供了更为准确的参考信息。  The embodiment of the invention provides a method for collecting communication service quality, a system thereof, a terminal and a network side device, so that an operator can obtain a large number of actual statistical samples that can truly reflect the user's feelings, thereby grasping the actual service quality of the network so as to be a subsequent network. Optimization provides more accurate reference information.
本发明实施例提供了一种通信业务质量的采集方法，网络侧获得终端根据 用户输入信息生成的对通信质量的评价数据信息；所述网络侧对来自所述终端 的所述评价数据信息进行统计， 得到通信业务质量统计结果。 本发明实施例还提供了一种实现通信业务质量采集的通信系统，包含网络 侧设备与至少一个终端， 所述终端包含用于接收用户输入信息的第一模块，和 用于根据用户输入信息生成对通信质量的评价数据信息，并将所述评价数据信 息发送到网络侧设备的第二模块；所述网络侧设备包含用于对来自所述终端的 所述评价数据信息进行统计并得到通信业务质量统计结果的第三模块。 The embodiment of the present invention provides a method for collecting communication service quality, where the network side obtains evaluation data information of the communication quality generated by the terminal according to the user input information, and the network side performs statistics on the evaluation data information from the terminal. , get the statistical results of communication service quality. The embodiment of the present invention further provides a communication system for implementing communication service quality collection, including a network side device and at least one terminal, where the terminal includes a first module for receiving user input information, and is configured to generate according to user input information. Evaluating data information of the communication quality, and transmitting the evaluation data information to a second module of the network side device; the network side device includes means for performing statistics on the evaluation data information from the terminal and obtaining a communication service The third module of quality statistics results.
本发明实施例还提供了一种终端， 包含： 用于接收用户输入信息的第一模 块； 和用于根据用户的输入信息生成对通信质量的评价数据信息， 并将所述评 价数据信息发送到网络侧的第二模块，所述评价数据信息用以供网络侧对通信 业务质量进行统计。  The embodiment of the present invention further provides a terminal, including: a first module for receiving user input information; and generating evaluation data information for communication quality according to input information of the user, and sending the evaluation data information to The second module on the network side, the evaluation data information is used by the network side to perform statistics on communication service quality.
本发明实施例还提供了一种采集通信业务质量的网络侧设备， 包括： 接收 模块， 用于获得终端根据用户输入信息生成的对通信质量的评价数据信息； 以 及， 统计模块， 用于对所述接收模块获得的评价数据信息进行统计并得到通信 业务质量统计结果。  The embodiment of the present invention further provides a network side device for collecting communication service quality, including: a receiving module, configured to obtain evaluation data information of a communication quality generated by the terminal according to user input information; and a statistics module, configured to The evaluation data information obtained by the receiving module is counted and the communication service quality statistical result is obtained.
通过本发明实施例可以看出，由于网络侧进行通信业务质量统计的依据是 终端根据用户输入信息生成的对通信质量的评价数据信息， 因此，这些评价数 据信息能够反应用户对通信质量的主观感受，而使用户在通信中获得好的感受 是网络通信的最终服务目标， 因此，所述评价数据信息能够准确的反应网络实 际服务质量， 为后续网络优化提供了更为准确的参考信息。  As can be seen by the embodiment of the present invention, since the network side performs communication service quality statistics based on the evaluation data information of the communication quality generated by the terminal according to the user input information, the evaluation data information can reflect the subjective feeling of the user on the communication quality. Therefore, the user's good feeling in communication is the ultimate service goal of network communication. Therefore, the evaluation data information can accurately reflect the actual service quality of the network, and provides more accurate reference information for subsequent network optimization.
附图说明 DRAWINGS
图 1是根据本发明第一实施方式的通信业务质量的统计方法流程图； 图 2是根据本发明第二实施方式的通信业务质量的统计方法流程图； 图 3是根据本发明第三实施方式的通信业务质量的统计方法流程图； 图 4为本发明实现通信业务质量采集的通信系统实施例示意图。  1 is a flow chart of a statistical method for communication service quality according to a first embodiment of the present invention; FIG. 2 is a flow chart of a statistical method for communication service quality according to a second embodiment of the present invention; FIG. 3 is a third embodiment of the present invention. Flow chart of statistical method for communication service quality; FIG. 4 is a schematic diagram of an embodiment of a communication system for realizing communication service quality collection according to the present invention.
具体实施方式 detailed description
为使本发明实施例的目的、技术方案和优点更加清楚， 下面将结合附图对 本发明各实施例作进一步地详细描述。  The embodiments of the present invention will be further described in detail below with reference to the accompanying drawings.
在本发明实施例中，移动终端将用户对业务的实际感受转化为对通信质量 的评价数据， 并将该评价数据发送给网络侧， 网絡侧可才艮据该评价数据统计不 同小区的业务质量、 不同用户类别的业务质量、 以及不同类型业务的质量等。 以上对本发明实施例的原理做了简单说明， 下面根据该原理，对本发明的 第一实施方式通信业务质量的统计方法进行详细阐述。 In the embodiment of the present invention, the mobile terminal converts the user's actual experience of the service into evaluation data of the communication quality, and sends the evaluation data to the network side, and the network side can calculate the service quality of different cells according to the evaluation data. , the quality of services in different user categories, and the quality of different types of services. The principle of the embodiment of the present invention is briefly described above. Hereinafter, the statistical method for the quality of communication service according to the first embodiment of the present invention will be described in detail based on the principle.
如图 1所示，在步骤 110中，移动终端判断生成和上报评价数据的功能是 否打开。具体地说，在移动终端中预置有根据用户的输入信息生成对通信盾量 的评价数据信息的软件， 该软件的开启与关闭由网络侧进行控制。 比如说， 网 络侧下发表示开启该软件的特定短消息，收到该短消息的移动终端则打开生成 和上报评价数据的功能。如果网络侧下发表示关闭该软件的特定短消息， 则收 到该短消息的移动终端禁止生成和上报评价数据的功能。在本步骤中，移动终 端判断该生成和上报评价数据的功能是否打开， 如果是， 则进入步驟 120, 否 则， 结束本流程。 需要说明的是， 网络测下发表示开启或关闭上述软件信息的 途径包括但不限于短消息方式，例如，还可以是网络测直接呼叫移动终端或者 移动终端定时访问网絡侧的服务器获取配置文件等方式。  As shown in Fig. 1, in step 110, the mobile terminal determines whether the function of generating and reporting the evaluation data is turned on. Specifically, software for generating evaluation data information for the communication shield based on the input information of the user is preset in the mobile terminal, and the opening and closing of the software is controlled by the network side. For example, the network side sends a specific short message indicating that the software is turned on, and the mobile terminal that receives the short message opens the function of generating and reporting the evaluation data. If the network side sends a specific short message indicating that the software is turned off, the mobile terminal that receives the short message prohibits the function of generating and reporting the evaluation data. In this step, the mobile terminal judges whether the function of generating and reporting the evaluation data is turned on, and if so, proceeds to step 120, otherwise, the flow is ended. It should be noted that the network measurement means that the software information is turned on or off, including but not limited to the short message mode. For example, the network may directly call the mobile terminal or the mobile terminal periodically accesses the server on the network side to obtain a configuration file. the way.
在步骤 120 中， 移动终端根据用户的输入生成对通信质量的评价数据信 息。具体地说,移动终端通过若干个 KPI项来表示相应的某项业务的通信质量， 每一项 KPI进一步分为不同等级，不同等级对应用户的不同感受。并提示用户 对各 KPI项的等級值进行选择， 根据用户的输入生成对通信质量的评价数据， 将用户对通信质量的实际感受转化为可统计的评价数据。 对每一种具体的业 务， 都需设置相应的若干个可影响用户使用感受的 KPI项， 用各 KPI项的不 同级别来代表用户的实际感受。  In step 120, the mobile terminal generates evaluation data information on the communication quality based on the user's input. Specifically, the mobile terminal indicates the communication quality of a corresponding service through a plurality of KPI items, and each KPI is further divided into different levels, and the different levels correspond to different feelings of the user. The user is prompted to select the grading value of each KPI item, and the evaluation data of the communication quality is generated according to the input of the user, and the actual feeling of the user on the communication quality is converted into statistic evaluation data. For each specific business, it is necessary to set a number of KPI items that can affect the user's usage experience, and use different levels of each KPI item to represent the actual experience of the user.
比如说，对于网络运营商提供的可视电话这项业务而言，从拨号到结束通 话，其中可以影响用户使用感受的因素包括通话连接的成功率、等待接通的时 间、 是否会掉话、 语音清晰度、 和图像清晰度等等， 因此， 可设置以下几个 KPI项：  For example, for a videophone service provided by a network operator, from dialing to ending a call, factors that can affect the user's usage experience include the success rate of the call connection, the time to wait for the connection, whether or not the call will be dropped, Speech clarity, and image sharpness, etc., so the following KPI items can be set:
( 1 )通话有无接通。 如果一项业务没有接通被叫， 那么本次业务是失败 的， 该指标反映了终端业务建立请求的成功率。  (1) Whether the call is connected or not. If a service is not connected to the called party, the service is failed. This indicator reflects the success rate of the terminal service establishment request.
( 2 )呼叫接通时间。 如果经过很长时间用户才听到对方振铃， 用户也会 对这种等待感到不满 , 该指标反映了呼叫接续中的时延。  (2) Call on time. If the user hears the other party ringing after a long time, the user is also dissatisfied with the wait, which reflects the delay in the call connection.
( 3 )通话过程中是否存在异常中断。 该指标对应于业务掉话。  (3) Whether there is an abnormal interruption during the call. This indicator corresponds to the business dropout.
( 4 )语音清晰度。 频繁的杂音、 断续也会降低用户的满意度， 这个指标 对应于网络无线链路的误码率、 误帧率。 (4) Speech intelligibility. Frequent noises and interruptions can also reduce user satisfaction, this indicator Corresponding to the bit error rate and frame error rate of the network radio link.
( 5 ) 图像清晰度。 严重的马赛克意味着终端解调的数据出现了严重的错 误， 会严重影响到用户的业务体验， 该指标反映了用户在画面上的满意程度。  (5) Image clarity. Severe mosaic means that the terminal demodulated data has a serious error, which will seriously affect the user's business experience. This indicator reflects the user's satisfaction on the screen.
( 6 ) 图像流畅度。 频繁的停顿、 跳帧也意味着空口解调性能的恶化。 每 一个 KPI项都可以分为 "A，，、 "B，，、 "C，，、 "D"四个等级，分别代表"好"、 "较好，，、 "一般"、 "差，，四种不同的感受。 可以理解， 每个 KPI项的级别设置可以有多种 具体实现情况， 例如， 可以设置每个级别代表一种大致的感受， 也可以设置每 个级别就是一个准确的数值， 能够更准确的代表用户的感受。移动终端根据用 户针对每一项 KPI输入的 "A"、 "B"、 "C，，、 或" D", 生成能够表示用户对通信 质量的主观评价的表单（即评价数据信息）， 在该表单中不但包括与用户输入 信息直接对应的评价数据 (如 KPI项），还可包含如移动终端所在的小区标识、 移动终端标识（如移动终端号码）业务类型、 以及全球定位系统的定位地理信 息等一些辅助信息。 一种示例性的评价数据信息如表 1所示。  (6) Image fluency. Frequent pauses and frame skipping also mean that the air interface demodulation performance deteriorates. Each KPI item can be divided into four levels: "A,", "B,", "C,," and "D", which represent "good", "better,", "general", "poor," There are four different feelings. It can be understood that the level setting of each KPI item can have multiple implementations. For example, you can set each level to represent a general feeling, or you can set each level to be an accurate value. It can more accurately represent the user's feelings. The mobile terminal generates a form that can represent the user's subjective evaluation of the communication quality according to the "A", "B", "C,,, or "D" input by the user for each KPI. (ie, evaluation data information), in the form, not only the evaluation data (such as a KPI item) directly corresponding to the user input information, but also the cell type, such as the cell identifier where the mobile terminal is located, and the mobile terminal identifier (such as the mobile terminal number) And some additional information such as GPS positioning geo information. An exemplary evaluation data information is shown in Table 1.
Figure imgf000007_0001
Figure imgf000007_0001
表 1  Table 1
其中， 以不同的特定值表示不同的业务类型。 比如说， 将业务类型字段设 置为 1时， 表示该业务为自适应多速率（Adaptive Multi-Rate, 简称" AMR" ) 语音； 将该字段设置为 2时， 表示该业务为可视电话； 将该字段设置为 3时， 表示该业务为网页浏览； 将该字段设置为 4时， 表示该业务为流业务； 将该字 段设置为 5时， 表示该业务为短消息业务、 彩信业务、 或电子邮件业务。 以诸 如此类的方式， 为不同的业务设置相应的业务类型值， 以便网络侧能够知道该 评价数据信息对应于哪项具体业务，供网络侧对不同业务类型进行通信业务质 量统计提供依据。 Among them, different service types are represented by different specific values. For example, when the service type field is set to 1, it indicates that the service is Adaptive Multi-Rate ("AMR"). Voice; when the field is set to 2, it indicates that the service is a videophone; when the field is set to 3, it indicates that the service is web browsing; when the field is set to 4, the service is a streaming service; When the field is set to 5, it indicates that the service is a short message service, a multimedia message service, or an email service. In a manner such as this, a corresponding service type value is set for different services, so that the network side can know which specific service the evaluation data information corresponds to, and the network side provides a basis for performing communication service quality statistics on different service types.
KPI量化值字段的长度为 l*n, 其中， n取决于业务类型， 表示为该业务 类型所设置的 KPI项数， 也就是说， 如果业务类型为可视电话， 并且为该可视 电话业务设置了 6个 KPI项， 那么， n即为 6, KPI量化值字段的长度为 6个 字节， 对于每个 KPI项， 用一个字节表示该 KPI的等级。  The length of the KPI quantized value field is l*n, where n depends on the service type, and represents the number of KPI items set for the service type, that is, if the service type is a videophone, and the videophone service is Six KPI items are set, then n is 6, and the length of the KPI quantized value field is 6 bytes. For each KPI item, the level of the KPI is represented by one byte.
以上 KPI项结合小区标识以及业务类型，就可以反映某种业务在某个小区 内的通信业务质量， 网络侧的数据中心通过统计分析 , 就可以给出小区级、 用 户级的通信业务质量报告。  The above KPI items can reflect the quality of the communication service of a certain service in a certain cell in combination with the cell identity and the service type. The data center of the network side can provide the cell-level and user-level communication service quality report through statistical analysis.
为了得到全网、指定小区业务质量的地理分布（即得到图像化的通信质量 统计结果）， 可以在评价数据信息中定义移动终端可能提供的全球定位系统定 位信息字段。  In order to obtain the geographical distribution of the service quality of the entire network and the designated cell (i.e., obtain the statistical result of the communication quality of the image), the global positioning system positioning information field that the mobile terminal may provide may be defined in the evaluation data information.
定位信息包括移动终端当前所在的经纬度信息，所述经纬度信息来自于移 动终端连接（或内嵌）的全球定位系统模块， 如果不具备定位地理信息， 则定 位信息字段将填充无效值。  The location information includes latitude and longitude information currently located by the mobile terminal, and the latitude and longitude information is from a global positioning system module connected (or embedded) by the mobile terminal. If the positioning geographic information is not available, the location information field will be filled with an invalid value.
为了辅助分析影响业务质量的因素，表一中所示的评价数据信息种还定义 了 5个移动终端基本测量量，这个五个基本测量量分别为平均接受功率，平均 发射功率， 软切换比例， 最好小区导频质量以及最好小区导频码功率。 其中后 3个测量量为 WCDMA模式专有，非 WCDMA模式，后 3个字段填充无效值。  In order to assist in the analysis of the factors affecting the quality of service, the evaluation data information shown in Table 1 also defines the basic measurement quantities of five mobile terminals. The five basic measurement quantities are the average received power, the average transmit power, and the soft handover ratio. Preferably, the cell pilot quality and the best cell pilot code power. The last three measurements are proprietary to WCDMA mode, non-WCDMA mode, and the last three fields are filled with invalid values.
平均接收功率代表的是业务过程（发起业务到业务终止 )中接收功率采样 的代数平均。  The average received power represents the algebraic average of the received power samples in the business process (initiating service to service termination).
平均发射功率代表的是业务过程（发起业务到业务终止 )中发射功率采样 的代数平均。  The average transmit power represents the algebraic average of the transmit power samples in the business process (initiating traffic to service termination).
软切换比例代表的是业务过程（发起业务到业务终止） 中的软切换比例。 最好小区平均导频质量代表的是业务过程 (发起业务到业务终止）中最好 小区采样的导频质量的代数平均， 最好小区定义为激活集中导频 Ec/Io最大的 小区。 The soft handover ratio represents the soft handover ratio in the business process (initiating service to service termination). The best cell average pilot quality represents the best of the business process (initiating business to business termination). The algebraic average of the pilot quality of the cell samples, preferably the cell is defined as the cell with the largest active pilot Ec/Io.
最好小区平均导频码功率代表的是业务过程 (发起业务到业务终止）中最 好小区采样的导频码功率的代数平均， 最好小区定义为激活集中导频 Ec/Io最 大的小区。  Preferably, the average cell pilot code power represents the algebraic average of the pilot code power of the best cell samples in the service procedure (initiating traffic to traffic termination), preferably the cell is defined as the cell with the largest active pilot pilot Ec/Io.
网络侧的数据中心可以通过分析以上 5个基本测量量，得出导致业务质量 差的大致原因。  The data center on the network side can analyze the above five basic measurement quantities to get the general reason for the poor quality of service.
接着， 进入步骤 130, 移动终端将生成的评价数据信息发送给网络侧。 针 对上述案例，移动终端将根据用户输入信息所生成的表单以短消息的形式发送 给网络侧。 由于在该表单中，仅通过 l*n个字节就清楚有效地表达了用户对该 项业务的感受， 因此该表单的发送不会为网络增加过多的负担。 可以理解， 除 了短消息以外，表单也可以通过其它方式传送到网络侧， 例如可以通过多媒体 消息 ( Multimedia Message ), 无线应用十办议 ( Wireless Application Protocol, 简 称" WAP" ), 通用分组无线业务 ( General Packet Radio Service， 筒称" GPRS" ) 等方式上传。  Next, proceeding to step 130, the mobile terminal transmits the generated evaluation data information to the network side. For the above case, the mobile terminal sends a form generated by the user input information to the network side in the form of a short message. Since in this form, the user's feelings about the service are clearly and effectively expressed only by l*n bytes, the sending of the form does not impose an excessive burden on the network. It can be understood that, in addition to the short message, the form can also be transmitted to the network side by other means, for example, through Multimedia Message, Wireless Application Protocol ("MAT"), General Packet Radio Service ( General Packet Radio Service, called "GPRS", uploads.
接着， 进入步骤 140, 网络侧统计不同小区的业务通信业务质量。 针对上 述案例， 网络侧根据收到的表单中的小区标识，对来自不同小区的表单进行统 计，得到各小区的通信业务盾量统计结果，从而获取小区的通信业务质量的分 布情况。 比如说， 预定义一个门限， 如果小区的通信业务质量超过该门限， 则 表示该小区的通信质量较好， 否则， 说明该小区的通信业务质量有待改进。根 据各小区的通信业务质量统计结果， 将低于该门限的小区在地图中标识出来， 从而可清楚地获得小区的通信业务质量的分布情况。  Then, proceeding to step 140, the network side collects service communication service quality of different cells. For the above case, the network side performs statistics on the forms from different cells according to the cell identifier in the received form, and obtains the statistics of the communication service shields of each cell, thereby obtaining the distribution of the communication service quality of the cell. For example, a threshold is predefined. If the quality of the communication service of the cell exceeds the threshold, the communication quality of the cell is good. Otherwise, the quality of the communication service of the cell needs to be improved. According to the statistical result of the communication service quality of each cell, the cell below the threshold is identified in the map, so that the distribution of the communication service quality of the cell can be clearly obtained.
由于网络侧是根据大量的来自移动终端的评价数据对通信业务盾量进行 统计， 因此所得出的统计结果具有较高的准确性和可信度，从而掌握网络实际 服务质量， 指导 /验证网絡优化。 而且， 由于评价数据信息是根据用户的输入 所生成的， 因此能够直接体现出用户的实际感受， 以便网絡侧可以根据用户的 需求进行网络优化，使用户在接收服务中获得最好的感受，从这种统计结果出 发的网络优化方法可以达到节约时间、 降低费用、 以及提高效率等目的。  Since the network side counts the communication traffic shield according to a large number of evaluation data from the mobile terminal, the obtained statistical result has high accuracy and credibility, thereby grasping the actual service quality of the network, and guiding/verifying the network optimization. . Moreover, since the evaluation data information is generated according to the user's input, the user's actual feeling can be directly reflected, so that the network side can perform network optimization according to the user's needs, so that the user can obtain the best feeling in receiving the service, from The network optimization method based on such statistical results can save time, reduce costs, and improve efficiency.
本发明的第二实施方式通信业务质量的采集方法如图 2所示， 在步骤 210 中， 移动终端判断生成和上报评价数据的功能是否打开， 如果是， 则进入步驟 220, 否则， 结束本流程。 本步骤与步骤 110完全相同。 A method for collecting communication service quality according to a second embodiment of the present invention is shown in FIG. 2, in step 210. The mobile terminal determines whether the function of generating and reporting the evaluation data is turned on. If yes, the process proceeds to step 220. Otherwise, the process ends. This step is identical to step 110.
在步骤 220 中， 移动终端根据用户的输入生成对通信质量的评价数据信 息， 该评价数据信息中不仅包括评价数据， 还包括移动终端标识（例如移动终 端号码）。 具体请参考步骤 120。  In step 220, the mobile terminal generates evaluation data information for the communication quality based on the user's input, the evaluation data information including not only the evaluation data but also the mobile terminal identification (e.g., mobile terminal number). Please refer to step 120 for details.
接着， 进入步骤 230， 移动终端将生成的评价数据发送给网络侧。 本步骤 与步骤 130完全相同。  Next, proceeding to step 230, the mobile terminal transmits the generated evaluation data to the network side. This step is identical to step 130.
接着， 进入步骤 240， 网络侧统计不同用户类别的业务通信质量。 具体地 说， 网络侧才艮据移动终端的号码在归属签约用户服务器 （Home Subscriber Server, 简称 "HSS" ) 中查找该移动终端所对应的用户类别， 对不同用户类别 的评价数据进行统计，得到各用户类别的通信业务质量统计结果，从而可以获 知特定类型的用户对某项业务的感受， 如 VIP ( Very Important person, 贵宾） 用户浏览网页的感受。  Next, proceeding to step 240, the network side collects service communication quality of different user categories. Specifically, the network side searches for the user category corresponding to the mobile terminal in the Home Subscriber Server (HSS) according to the number of the mobile terminal, and performs statistics on the evaluation data of different user categories. The result of the communication service quality statistics of each user category, so that the user's feelings about a particular type of service, such as VIP (very Important person, VIP) users' browsing experience, can be known.
不难发现， 本实施方式与第一实施方式大致相同， 其区别仅在于， 在第一 实施方式中， 网络侧根据评价数据信息中的小区标识，对来自不同小区的评价 数据进行统计。 而在本实施方式中， 网络侧根据移动终端的号码在 HSS 中查 找该移动终端所对应的用户类别 ,进而 ,对不同用户类别的评价数据进行统计。  It is not difficult to find that the present embodiment is substantially the same as the first embodiment except that in the first embodiment, the network side counts the evaluation data from different cells based on the cell identifier in the evaluation data information. In the present embodiment, the network side searches for the user category corresponding to the mobile terminal in the HSS according to the number of the mobile terminal, and further counts the evaluation data of different user categories.
本发明的第三实施方式通信业务质量的采集方法如图 3所示， 在步骤 310 中， 移动终端判断生成和上报评价 :据的功能是否打开， 如果是， 则进入步骤 320, 否则， 结束本流程。 本步骤与步骤 110完全相同。  The method for collecting communication service quality according to the third embodiment of the present invention is as shown in FIG. 3. In step 310, the mobile terminal determines whether to generate and report the evaluation: whether the function of the data is turned on, and if so, proceeds to step 320, otherwise, the method ends. Process. This step is identical to step 110.
在步骤 320 中， 移动终端根据用户的输入生成对通信质量的评价数据信 息， 该评价数据信息中不仅包括评价数据， 还包括业务类型。 具体请参考步骤 120。  In step 320, the mobile terminal generates evaluation data information for the communication quality based on the user's input, the evaluation data information including not only the evaluation data but also the service type. Please refer to step 120 for details.
接着， 进入步骤 330, 移动终端将生成的评价数据信息发送给网络侧。 本 步骤与步骤 130完全相同。  Next, proceeding to step 330, the mobile terminal transmits the generated evaluation data information to the network side. This step is identical to step 130.
接着， 进入步骤 340, 网络侧统计不同类型业务的通信质量。 具体地说， 网络侧根据评价数据信息中的业务类型， 对不同业务类型的评价数据进行统 计， 得到各类业务的通信质量统计结果。  Then, proceeding to step 340, the network side collects communication quality of different types of services. Specifically, the network side performs statistics on the evaluation data of different service types according to the service type in the evaluation data information, and obtains communication quality statistics results of various services.
不难发现， 本实施方式与第一实施方式大致相同， 其区别仅在于， 在第一 实施方式中， 网络侧根据评价数据信息中的小区标识，对来自不同小区的评价 数据进行统计。 而在本实施方式中， 网络侧根据评价数据信息中的业务类型， 对不同业务类型的评价数据进行统计。 It is not difficult to find that the present embodiment is substantially the same as the first embodiment, and the difference is only in the first In an embodiment, the network side performs statistics on evaluation data from different cells according to the cell identifier in the evaluation data information. In the present embodiment, the network side performs statistics on the evaluation data of different service types according to the service type in the evaluation data information.
需要说明的是，上述几种实施方式既可以单独使用，也可以任意结合使用。 例如，移动终端生成并向网络侧上报的评价数据信息中除了包含与用户输入信 息直接对应的评价数据外， 可选的， 还可以包含移动终端所在的小区标识、移 动终端标识、业务类型、全球定位系统定位地理信息以及移动终端基本测量量 中的任何一种或几种。对应的， 当网络侧从移动终端获得的评价数据信息中只 包含用以表示用户对通信业务质量主观评价的评价数据（如 KPI )时， 网络侧 可以据此得到全网的通信业务质量统计结果；如果网络侧获得的评价数据信息 中还包括前述的一种或多种可选内容时， 网络侧如果需要， 可以根据这些可选 内容得出更详细的多种类型的通信业务质量统计结果以及对其原因分析。  It should be noted that the above several embodiments may be used alone or in any combination. For example, the evaluation data information generated by the mobile terminal and reported to the network side includes, in addition to the evaluation data directly corresponding to the user input information, optionally, the cell identifier, the mobile terminal identifier, the service type, and the global location where the mobile terminal is located. The positioning system locates one or more of geographic information and basic measurement of the mobile terminal. Correspondingly, when the evaluation data information obtained by the network side from the mobile terminal only includes the evaluation data (such as KPI) for indicating the user's subjective evaluation of the communication service quality, the network side can obtain the communication service quality statistics result of the entire network accordingly. If the evaluation data information obtained by the network side further includes one or more optional content, the network side may obtain more detailed types of communication service quality statistics results according to the optional content, and Analysis of the cause.
本领域普通技术人员可以理解实现上述方法实施例中的全部或部分步驟 是可以通过程序来指令相关的硬件来完成，所述的程序可以存储于一计算机可 读存储介质中， 所述的存储介质， 如： ROM/RAM、 磁碟、 光盘等。  A person skilled in the art may understand that all or part of the steps in implementing the above method embodiments may be completed by a program instructing related hardware, and the program may be stored in a computer readable storage medium, the storage medium Such as: ROM / RAM, disk, CD, etc.
请参阅图 4, 其为本发明实现通信业务质量釆集的通信系统实施例示意 图， 本实施例中的通信系统包含网络侧设备 50与至少一个移动终端 40。  Referring to FIG. 4, which is a schematic diagram of an embodiment of a communication system for implementing a communication service quality set, the communication system in this embodiment includes a network side device 50 and at least one mobile terminal 40.
在移动终端 40内包含用于接收用户输入信息的第一模块 41; 以及用于根 据用户的输入信息生成对通信质量的评价数据信息，并将该评价数据信息发送 到网絡侧设备的第二模块 42。 第二模块 42具体包括信息生成模块 421和发送 模块 422。 其中， 信息生成模块 421用于根据第一模块 41提供的用户输入信 息生成对通信质量的评价数据信息； 然后，再通过发送模块 422将信息生成模 块 421生成的评价数据信息发送至网络侧设备。  A first module 41 for receiving user input information is included in the mobile terminal 40; and a second module for generating evaluation data information of the communication quality according to the input information of the user and transmitting the evaluation data information to the network side device 42. The second module 42 specifically includes an information generating module 421 and a transmitting module 422. The information generating module 421 is configured to generate the evaluation data information of the communication quality according to the user input information provided by the first module 41. Then, the evaluation data information generated by the information generating module 421 is sent to the network side device by the sending module 422.
第二模块 42发送给网络侧设备 50的评价数据信息用以供网络侧设备 50 对通信业务质量进行统计。所述评价数据信息至少包含用以表示用户对通信业 务质量主观评价的评价数据，该评价数据具体为与业务相关的各关键能力指标 项，每个关键能力指标项包括不同等级，所述不同等级用以表示用户对通信业 务质量的不同评价。  The evaluation data information sent by the second module 42 to the network side device 50 is used by the network side device 50 to perform statistics on the communication service quality. The evaluation data information includes at least evaluation data indicating a user's subjective evaluation of the communication service quality, and the evaluation data is specifically a key capability indicator item related to the service, and each key capability indicator item includes a different level, and the different level Used to indicate the user's different evaluation of the quality of the communication service.
可选的， 该评价数据信息中还可以移动终端 40所在的小区标识、 业务类 型、 移动终端 40的标识以及全球定位系统定位地理信息中的一种或几种。 其 中，小区标识可以用以供网络侧设备 50对不同小区的通信业务质量进行统计； 业务类型可以用以供网络侧设备 50对不同业务类型的通信业务质量进行统 质量进行统计； 定位地理信息可以用以供网络侧设备 50进行图像化的通信业 务质量统计。 Optionally, the cell identifier and the service class where the mobile terminal 40 is located in the evaluation data information The type, the identity of the mobile terminal 40, and one or more of the global positioning system positioning geographic information. The cell identifier may be used by the network side device 50 to collect statistics on the communication service quality of different cells. The service type may be used by the network side device 50 to perform statistics on the quality of the communication service quality of different service types. The communication service quality statistics used for the network side device 50 to perform imaging.
在网络侧设备 50内包含用于对来自移动终端 40的评价数据进行统计并得 到通信业务盾量统计结果的第三模块。 具体而言， 第三模块包括接收模块 51 和统计模块 52。 其中， 接收模块 51用于获得移动终端才 据用户输入信息生成 的对通信质量的评价数据信息， 即接收移动终端 40发送的评价数据信息； 统 计模块 52用于对接收模块 51获得的评价数据信息进行统计并得到通信业务质 量统计结果。  A third module for counting the evaluation data from the mobile terminal 40 and obtaining the communication traffic shield statistical result is included in the network side device 50. Specifically, the third module includes a receiving module 51 and a statistic module 52. The receiving module 51 is configured to obtain the evaluation data information of the communication quality generated by the mobile terminal according to the user input information, that is, the evaluation data information sent by the mobile terminal 40, and the statistics module 52 is used to obtain the evaluation data information obtained by the receiving module 51. Perform statistics and get statistical results of communication service quality.
前面提过， 网络侧设备 50获得的评价数据信息中可能只包括与用户输入 信息直接对应的评价数据，也可能还包含其他可选内容。如果获得的评价数据 信息中只包括与用户输入信息直接对应的评价数据， 那么统计模块 52可以获 得全网的通信业务质量统计结果；如果获得的评价数据信息中还包含其他的可 选内容， 那么统计模块 52可以根据这些可选内容以及评价数据得出更详细的 多种类型的通信业务质量统计结果。  As mentioned above, the evaluation data information obtained by the network side device 50 may include only the evaluation data directly corresponding to the user input information, and may also include other optional contents. If the obtained evaluation data information includes only the evaluation data directly corresponding to the user input information, the statistics module 52 may obtain the communication service quality statistical result of the entire network; if the obtained evaluation data information further includes other optional content, then The statistics module 52 can derive more detailed types of communication service quality statistics based on the optional content and the evaluation data.
具体而言， 统计模块 52可以包括不同小区统计模块 521、 不同业务类型 统计模块 522、 不同用户类别统计模块 523以及图像化统计模块 524中的一种 或几种。其中， 不同小区统计模块 521用于在评价数据信息中还包含移动终端 所在的小区标识时，根据所述小区标识对来自不同小区的所述评价数据进行统 计，得到各小区的通信业务质量统计结果; 不同业务类型统计模块 522用于在 所述评价数据信息中还包含业务类型时，根据所述业务类型对不同业务类型的 所述评价数据进行统计，得到各类业务的通信质量统计结果； 不同用户类别统 计模块 523用于在所述评价数据信息中还包含所述移动终端标识时，根据所述 移动终端标识在归属签约用户服务器中查找该移动终端所对应的用户类别，对 不同用户类别的评价数据进行统计， 得到各用户类别的通信业务质量统计结 果；图像化统计模块 524用于在所述评价数据信息中还包含全球定位系统定位 地理信息时， 结合所述定位地理信息对所述评价数据进行统计，得到图像化的 通信业务质量统计结果。 Specifically, the statistics module 52 may include one or more of different cell statistics module 521, different service type statistics module 522, different user category statistics module 523, and imaging statistics module 524. The different cell statistic module 521 is configured to: when the evaluation data information further includes the cell identifier of the mobile terminal, perform statistics on the evaluation data from different cells according to the cell identifier, and obtain a communication service quality statistical result of each cell. The different service type statistics module 522 is configured to perform statistics on the evaluation data of different service types according to the service type when the service data type further includes the service type, and obtain communication quality statistics results of various services; The user category statistic module 523 is configured to: when the mobile terminal identifier is further included in the evaluation data information, search for a user category corresponding to the mobile terminal in the home subscription user server according to the mobile terminal identifier, and use different user categories for the user category. The evaluation data is statistically obtained, and the communication service quality statistical result of each user category is obtained; the imaging statistics module 524 is configured to further include global positioning system positioning in the evaluation data information. In the case of geographic information, the evaluation data is statistically combined with the positioning geographic information to obtain an imaged communication service quality statistical result.
进一步， 如果评价数据信息中还包括移动终端基本测量量， 那么， 还可以 在网络侧设备 50中设置数据分析模块，当统计模块 52统计出的通信业务质量 统计结果表明通信业务质量差时，网络侧设备可以根据评价数据信息中的基本 测量量分析通信业务质量差的大致原因。  Further, if the evaluation data information further includes the basic measurement quantity of the mobile terminal, the data analysis module may be further configured in the network side device 50. When the statistical result of the communication service quality calculated by the statistics module 52 indicates that the communication service quality is poor, the network The side device can analyze the approximate cause of the poor communication service quality based on the basic measurement amount in the evaluation data information.
此外， 网络侧设备 50中还可以设置一个控制模块， 用于控制移动终端 40 生成、 上报评价数据功能的开启或关闭。 具体而言， 该控制模块可以给移动终 端 40下发命令， 指示移动终端 40(具体是第一模块 41和第二模块 42)何时根 据用户输入信息生成评价数据信息并上报， 或者指示移动终端 40不进行上述 评价数据信息的生成及上报工作。  In addition, a control module may be further disposed in the network side device 50 for controlling whether the mobile terminal 40 generates or reports the function of turning on or off the evaluation data. Specifically, the control module may send a command to the mobile terminal 40 to instruct the mobile terminal 40 (specifically, the first module 41 and the second module 42) to generate and report the evaluation data according to the user input information, or instruct the mobile terminal. 40 does not perform the generation and reporting of the above evaluation data information.
本发明实施例还公开了一种移动终端， 和一种网絡侧设备， 其中， 移动终 端实施例的结构示意图与前述通信系统中的移动终端 40相同， 故不再赘述； 网络侧设备实施例的结构示意图与前述通信系统中的网络侧设备 50相同， 故 不再赘述。本发明实施例中移动终端和网络侧设备,使得网络侧可以获得大量 来自真实用户的样本，从而掌握网絡实际服务质量，指导或验证网络的优化工 作。  The embodiment of the present invention further discloses a mobile terminal, and a network side device, wherein the structure of the mobile terminal embodiment is the same as that of the mobile terminal 40 in the foregoing communication system, and therefore will not be described again; The structural diagram is the same as that of the network side device 50 in the foregoing communication system, and therefore will not be described again. In the embodiment of the present invention, the mobile terminal and the network side device enable the network side to obtain a large number of samples from real users, thereby grasping the actual service quality of the network, and guiding or verifying the optimization work of the network.
由以上本发明多个实施例的技术方案可以看出，由于发送给网络侧的评价 数据信息是从用户对某项业务的实际感受转化而成的各种指标， 因此， 网络侧 可以获得大量来自真实用户的样本，从而掌握网络实际服务质量，指导或验证 网络的优化工作。如果网络侧经过统计判定某区域某业务异常， 则可利用传统 路测手段进行问题排查， 进而有效提高网优效率并减少用户投诉。 其中， 评价 数据信息中与用户输入直接对应的评价数据包含与相应业务相关的各关键能 力指标项，每个关键能力指标项分为不同等级，分别表示用户对通信质量的不 同评价，清楚有效地表达了用户对某项业务的各项 KPI的感受，且由于以较小 的数据量表达了用户对通信质量的评价，使得该评价数据的发送不会为网络增 加过多的负担。  As can be seen from the technical solutions of the foregoing various embodiments of the present invention, since the evaluation data information sent to the network side is various indicators converted from the actual experience of the user on a certain service, the network side can obtain a large amount of information from the network side. A sample of real users to grasp the actual service quality of the network and guide or verify the optimization of the network. If the network side statistically determines that a certain service is abnormal in a certain area, it can use traditional road test methods to troubleshoot the problem, thereby effectively improving network optimization efficiency and reducing user complaints. The evaluation data directly corresponding to the user input in the evaluation data information includes each key capability indicator item related to the corresponding service, and each key capability indicator item is divided into different levels, respectively indicating that the user evaluates the communication quality differently, and clearly and effectively The user's feelings about the KPIs of a certain service are expressed, and since the user's evaluation of the communication quality is expressed by a small amount of data, the transmission of the evaluation data does not impose an excessive burden on the network.
另外， 需要说明的是， 虽然上述本发明各实施例中均以移动终端为例进行 说明，但本领域技术人员可以理解， 实际上与网络侧通信的终端并不局限于移 动终端，也可以是固定终端， 两者的区别主要在于向网络侧上报评价数据的具 体方式不同。 In addition, it should be noted that although the mobile terminal is used as an example in the foregoing embodiments of the present invention, those skilled in the art can understand that the terminal actually communicating with the network side is not limited to the mobile terminal. The mobile terminal may also be a fixed terminal. The difference between the two is mainly in the specific way of reporting the evaluation data to the network side.
虽然通过参照本发明的某些实施方式， 已经对本发明进行了图示和描述， 但本领域的普通技术人员应该明白， 可以在形式上和细节上对其作各种改变， 而不偏离本发明的精神和范围。  While the invention has been illustrated and described with reference to the embodiments of the present invention Spirit and scope.

Claims

权 利 要 求 Rights request
1. 一种通信业务盾量的采集方法， 其特征在于：  A method for collecting a communication service shield, characterized in that:
网络侧获得终端根据用户输入信息生成的对通信质量的评价数据信息； 所述网络侧对来自所述终端的所述评价数据信息进行统计，得到通信业务 质量统计结果。  The network side obtains the evaluation data information of the communication quality generated by the terminal according to the user input information; the network side performs statistics on the evaluation data information from the terminal, and obtains a communication service quality statistical result.
2. 根据权利要求 1所述的方法， 其特征在于， 所述评价数据信息中包括 表示用户对通信业务质量评价的评价数据。  The method according to claim 1, wherein the evaluation data information includes evaluation data indicating a user's evaluation of the communication service quality.
3. 根据权利要求 2所述的方法， 其特征在于， 所述评价数据为与业务相 关的各关键能力指标项，每个关键能力指标项包括不同等级， 所述不同等级表 示用户对通信业务盾量的不同评价。  The method according to claim 2, wherein the evaluation data is each key capability indicator item related to a service, and each key capability indicator item includes a different level, and the different level indicates a user-to-communication service shield. Different evaluation of the amount.
4. 根据权利要求 3所述的方法， 其特征在于， 所述关键能力指标项包含 以下之一或其任意组合： 通话有无接通、 呼叫接通时间、通话过程中是否存在 异常中断、 语音清晰度、 图像清晰度以及图像流畅度。  The method according to claim 3, wherein the key capability indicator item comprises one or any combination of the following: whether the call is connected, the call is on, whether there is an abnormal interruption during the call, and the voice Sharpness, image sharpness, and image fluency.
5. 根据权利要求 2至 4中任何一项所述的方法， 其特征在于， 所述评价数据信息中还包含终端所在的小区标识，所述网络侧对来自终端 的所述评价数据信息进行统计的步骤具体为：所述网络侧根据所述评价数据信 息中的小区标识，对来自不同小区的评价数据进行统计，得到各小区的通信业 务质量统计结果；  The method according to any one of claims 2 to 4, wherein the evaluation data information further includes a cell identifier in which the terminal is located, and the network side performs statistics on the evaluation data information from the terminal. The step is specifically: the network side performs statistics on the evaluation data from different cells according to the cell identifier in the evaluation data information, and obtains a communication service quality statistical result of each cell;
和 /或，  and / or,
所述评价数据信息中还包含所述终端标识，所述网络侧对来自所述终端的 评价数据信息进行统计的步骤具体为：所述网络侧根据所述终端标识在归属签 约用户服务器中查找该终端所对应的用户类别，对不同用户类别的评价数据进 行统计， 得到各用户类别的通信业务质量统计结果;  The step of collecting the evaluation data information from the terminal by the network side is specifically: the network side searches for the user in the home subscription server according to the terminal identifier. The user category corresponding to the terminal performs statistics on the evaluation data of different user categories, and obtains the communication service quality statistics result of each user category;
和 /或，  and / or,
所述评价数据信息中还包含业务类型，所述网络侧对来自所述终端的评价 数据信息进行统计的步骤具体为：所述网络侧根据所述评价数据信息中的业务 类型，对不同业务类型的评价数据进行统计，得到各类业务的通信质量统计结 果；  The evaluation data information further includes a service type, and the step of the network side performing statistics on the evaluation data information from the terminal is specifically: the network side performs different service types according to the service type in the evaluation data information. The evaluation data is statistically obtained, and the communication quality statistics results of various businesses are obtained;
和 /或， 所述评价数据信息中还包含全球定位系统的定位地理信息，所述网络侧对 来自所述终端的评价数据信息进行统计的步驟具体为：所述网络侧结合所述评 价数据信息中的定位地理信息对评价数据进行统计，得到图像化的通信业务质 量统计结果。 and / or, The evaluation data information further includes positioning geographic information of the global positioning system, and the step of the network side performing statistics on the evaluation data information from the terminal is specifically: the network side combines the positioning geographic information in the evaluation data information The information is used to count the evaluation data, and the statistical result of the communication communication service quality is obtained.
6、 根据权利要求 2至 4中任意一项所述的方法， 其特征在于， 所述评价 数据信息中还包含所述终端的基本测量量，当所述网络侧统计得到的通信业务 盾量统计结果表明通信业务质量差时， 所述方法还包括：  The method according to any one of claims 2 to 4, wherein the evaluation data information further includes a basic measurement quantity of the terminal, and the communication service shield quantity statistics obtained by the network side statistics The result indicates that when the quality of the communication service is poor, the method further includes:
网络侧根据所述终端基本测量量分析所述通信业务质量差的原因。  The network side analyzes the cause of the poor quality of the communication service according to the basic measurement quantity of the terminal.
7. 根据权利要求 1至 4中任意一项所述的方法， 其特征在于， 所述获得 评价数据信息的具体方式为短消息方式。  The method according to any one of claims 1 to 4, wherein the specific manner of obtaining the evaluation data information is a short message mode.
8. 根据权利要求 1至 4中任意一项所述的方法， 其特征在于， 所述终端 具体为移动终端。  The method according to any one of claims 1 to 4, wherein the terminal is specifically a mobile terminal.
9. 根据权利要求 1至 4中任意一项所述的方法， 其特征在于， 还包括： 所述网络侧控制所述终端生成和 /或上报所述评价数据。  The method according to any one of claims 1 to 4, further comprising: the network side controlling the terminal to generate and/or report the evaluation data.
10. 一种实现通信业务质量釆集的通信系统， 包含网络侧设备与至少一个 终端， 其特征在于，  10. A communication system for implementing communication service quality aggregation, comprising a network side device and at least one terminal, wherein:
所述终端包含用于接收用户输入信息的第一模块，和用于根据用户输入信 息生成对通信质量的评价数据信息，并将所述评价数据信息发送到网絡侧设备 的第二模块；  The terminal includes a first module for receiving user input information, and a second module for generating evaluation data information for communication quality according to user input information, and transmitting the evaluation data information to the network side device;
所述网络侧设备包含用于对来自所述终端的所述评价数据信息进行统计 并得到通信业务质量统计结果的第三模块。  The network side device includes a third module for performing statistics on the evaluation data information from the terminal and obtaining a communication service quality statistical result.
11. 根据权利要求 10所述的通信系统， 其特征在于， 所述第二模块具体 包括：  The communication system according to claim 10, wherein the second module specifically includes:
信息生成模块， 用于根据用户输入信息生成对通信质量的评价数据信息； 发送模块，用于将所述信息生成模块生成的评价数据信息发送至网络侧设 备。  The information generating module is configured to generate the evaluation data information for the communication quality according to the user input information, and the sending module is configured to send the evaluation data information generated by the information generating module to the network side device.
12、 根据权利要求 10所述的通信系统， 其特征在于， 所述第三模块具体 包括： 接收模块， 用于获得所述来自终端的评价数据信息； 以及统计模块， 用 于对所述接收模块获得的评价数据信息进行统计并得到通信业务质量统计结 果； The communication system according to claim 10, wherein the third module specifically includes: a receiving module, configured to obtain the evaluation data information from the terminal; and a statistics module, configured to: the receiving module The obtained evaluation data information is statistically analyzed and the communication service quality statistics are obtained. fruit;
所述评价数据信息中至少包含用以表示用户对通信业务质量主观评价的 评价数据， 所述统计模块具体为：  The evaluation data information includes at least evaluation data indicating a user's subjective evaluation of the communication service quality, and the statistical module is specifically:
不同小区统计模块，用于在所述评价数据信息中还包含所述终端所在的小 区标识时，根据所述小区标识对来自不同小区的所述评价数据进行统计，得到 各小区的通信业务质量统计结果；  The different cell statistic module is configured to perform statistics on the evaluation data from different cells according to the cell identifier when the evaluation data information further includes the cell identifier of the terminal, and obtain the communication service quality statistics of each cell. Result
和 /或，  and / or,
不同业务类型统计模块， 用于在所述评价数据信息中还包含业务类型时， 根据所述业务类型对不同业务类型的所述评价数据进行统计，得到各类业务的 通信质量统计结果；  And the different service type statistics module is configured to perform statistics on the evaluation data of different service types according to the service type when the service data type further includes the service type, and obtain communication quality statistics results of various services;
和 /或，  and / or,
不同用户类别统计模块，用于在所述评价数据信息中还包含所述终端标识 时， 才 据所述终端标识在归属签约用户服务器中查找该终端所对应的用户类 别,对不同用户类别的评价数据进行统计 ,得到各用户类别的通信业务质量统 计结果；  The user category statistic module is configured to: when the terminal data identifier is further included in the evaluation data information, search for the user category corresponding to the terminal in the home subscription user server according to the terminal identifier, and evaluate different user categories. The data is statistically obtained, and the statistical result of the communication service quality of each user category is obtained;
和 /或5 And / or 5
图像化统计模块，用于在所述评价数据信息中还包含全球定位系统定位地 理信息时， 结合所述定位地理信息对所述评价数据进行统计，得到图像化的通 信业务质量统计结果。  The image statistic module is configured to perform statistics on the evaluation data in combination with the positioning geographic information when the evaluation data information further includes global positioning system positioning geographic information, to obtain an imaged communication service quality statistical result.
13. 根据权利要求 10至 12中任意一项所述的通信系统， 其特征在于， 所 述评价数据信息中包含表示用户对通信业务质量评价的评价数据，所述评价数 据为与业务相关的各关键能力指标项，每个关键能力指标项包括不同等级， 所 述不同等级表示用户对通信质量的不同评价。  The communication system according to any one of claims 10 to 12, wherein the evaluation data information includes evaluation data indicating a user's evaluation of a communication service quality, and the evaluation data is each related to a service. The key capability indicator items, each key capability indicator item includes different levels, and the different levels represent different evaluations of the communication quality by the user.
14. 一种终端， 其特征在于， 包含：  14. A terminal, comprising:
用于接收用户输入信息的第一模块； 和  a first module for receiving user input information; and
用于根据用户的输入信息生成对通信质量的评价数据信息，并将所述评价 数据信息发送到网络侧的第二模块，所述评价数据信息用以供网络侧对通信业 务质量进行统计。  And used for generating the evaluation data information of the communication quality according to the input information of the user, and transmitting the evaluation data information to the second module on the network side, where the evaluation data information is used for the network side to perform statistics on the communication service quality.
15. 根据权利要求 14所述的终端， 其特征在于， 所述第二模块具体包括： 信息生成模块， 用于根据用户输入信息生成对通信盾量的评价数据信息； 发送模块，用于将所述信息生成模块生成的评价数据信息发送至网络侧设 备。 The terminal according to claim 14, wherein the second module specifically includes: The information generating module is configured to generate the evaluation data information of the communication shield according to the user input information, and the sending module is configured to send the evaluation data information generated by the information generating module to the network side device.
16. 根据权利要求 14或 15所述的终端， 其特征在于， 所述第二模块发送 到网络侧的评价数据信息至少包含表示用户对通信业务质量评价的评价数据。  The terminal according to claim 14 or 15, wherein the evaluation data information sent by the second module to the network side includes at least evaluation data indicating that the user evaluates the quality of the communication service.
17、 根据权利要求 16所述的终端， 其特征在于，  17. The terminal of claim 16 wherein:
所述评价数据信息中还包括所述终端所在的小区标识、业务类型、所述终 端标识和 /或全球定位系统定位地理信息； .  The evaluation data information further includes a cell identifier, a service type, the terminal identifier, and/or a global positioning system positioning geographic information where the terminal is located;
所述小区标识用以供所述网络侧对不同小区的通信业务质量进行统计； 所述业务类型用以供所述网络侧对不同业务类型的通信业务质量进行统 信业务质量进行统
Figure imgf000018_0001
The cell identifier is used by the network side to perform statistics on communication service quality of different cells; the service type is used by the network side to perform unified service quality for communication service quality of different service types.
Figure imgf000018_0001
所述定位地理信息用以供所述网络侧进行图像化的通信业务质量统计。 The positioning geographic information is used for the communication service quality statistics that are imaged by the network side.
18、 根据权利要求 16所述的终端， 其特征在于， 所述评价数据为与业务 相关的各关键能力指标项，每个关键能力指标项包括不同等级，所述不同等级 表示用户对通信业务质量的不同评价。 The terminal according to claim 16, wherein the evaluation data is each key capability indicator item related to the service, and each key capability indicator item includes a different level, and the different level indicates the quality of the communication service by the user. Different evaluations.
19、根据权利要求 14或 15所述的终端， 其特征在于， 所述终端具体为移 动终端。  The terminal according to claim 14 or 15, wherein the terminal is specifically a mobile terminal.
20、 一种采集通信业务质量的网络侧设备， 其特征在于， 包括： 接收模块，用于获得终端^ ^据用户输入信息生成的对通信质量的评价数据 信息； 以及，  A network side device for collecting communication service quality, comprising: a receiving module, configured to obtain, by the terminal, evaluation data information of the communication quality generated by the user input information;
统计模块，用于对所述接收模块获得的评价数据信息进行统计并得到通信 业务盾量统计结果。  And a statistics module, configured to perform statistics on the evaluation data information obtained by the receiving module, and obtain a statistical result of the communication service shield.
21、 根据权利要求 20所述的网絡侧设备， 其特征在于， 所述评价数据信 息中至少包含用以表示用户对通信业务盾量主观评价的评价数据所述统计模 块包括：  The network side device according to claim 20, wherein the evaluation data includes at least the evaluation data for indicating user's subjective evaluation of the communication service shield, and the statistical module includes:
不同小区统计模块，用于在所述评价数据信息中还包含所述终端所在的小 区标识时，根据所述小区标识对来自不同小区的所述评价数据进行统计，得到 各小区的通信业务廣量统计结果； The different cell statistics module is configured to: when the cell data identifier of the terminal is included in the evaluation data information, perform statistics on the evaluation data from different cells according to the cell identifier, and obtain a large number of statistical results of communication services in each cell;
和 /或，  and / or,
不同业务类型统计模块， 用于在所述评价数据信息中还包含业务类型时， 根据所述业务类型对不同业务类型的所述评价数据进行统计，得到各类业务的 通信质量统计结果；  And the different service type statistics module is configured to perform statistics on the evaluation data of different service types according to the service type when the service data type further includes the service type, and obtain communication quality statistics results of various services;
和 /或，  and / or,
不同用户类别统计模块，用于在所述评价数据信息中还包含所述终端标识 时， 根据所述终端标识在归属签约用户服务器中查找该终端所对应的用户类 另 ij ,对不同用户类别的评价数据进行统计，得到各用户类别的通信业务质量统 计结果；  The user class statistic module is configured to: when the terminal data identifier is further included in the evaluation data information, search for a user class ij corresponding to the terminal in the home subscription user server according to the terminal identifier, and use different user categories for the user category The evaluation data is used for statistics, and the communication service quality statistics results of each user category are obtained;
和 /或，  and / or,
图像化统计模块，用于在所述评价数据信息中还包含全球定位系统定位地 理信息时， 结合所述定位地理信息对所述评价数据进行统计，得到图像化的通 信业务质量统计结果。  The image statistic module is configured to perform statistics on the evaluation data in combination with the positioning geographic information when the evaluation data information further includes global positioning system positioning geographic information, to obtain an imaged communication service quality statistical result.
22、 根据权利要求 20或 21所述的网络侧设备， 其特征在于， 还包括： 数据分析模块， 用以在所述评价数据信息中还包括终端基本测量量时，根 据所述基本测量量对所述统计模块得到的统计结果进行原因分析。  The network side device according to claim 20 or 21, further comprising: a data analysis module, configured to: when the evaluation data information further includes a basic measurement quantity of the terminal, according to the basic measurement quantity The statistical results obtained by the statistical module are analyzed for cause.
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