WO2008013379A2 - Système et procédé de gestion d'enregistrement d'utilisation de dispositifs de réseau à domicile - Google Patents

Système et procédé de gestion d'enregistrement d'utilisation de dispositifs de réseau à domicile Download PDF

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Publication number
WO2008013379A2
WO2008013379A2 PCT/KR2007/003525 KR2007003525W WO2008013379A2 WO 2008013379 A2 WO2008013379 A2 WO 2008013379A2 KR 2007003525 W KR2007003525 W KR 2007003525W WO 2008013379 A2 WO2008013379 A2 WO 2008013379A2
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WO
WIPO (PCT)
Prior art keywords
information
network devices
home network
breakdown
user
Prior art date
Application number
PCT/KR2007/003525
Other languages
English (en)
Other versions
WO2008013379A3 (fr
Inventor
Seung Joon Yeom
Original Assignee
Kyungdong Network Co., Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Kyungdong Network Co., Ltd filed Critical Kyungdong Network Co., Ltd
Publication of WO2008013379A2 publication Critical patent/WO2008013379A2/fr
Publication of WO2008013379A3 publication Critical patent/WO2008013379A3/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803—Home automation networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803—Home automation networks
    • H04L12/2823—Reporting information sensed by appliance or service execution status of appliance services in a home automation network
    • H04L12/2825—Reporting to a device located outside the home and the home network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06—Management of faults, events, alarms or notifications
    • H04L41/069—Management of faults, events, alarms or notifications using logs of notifications; Post-processing of notifications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/18—Delegation of network management function, e.g. customer network management [CNM]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/08—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
    • H04L43/0805—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability
    • H04L43/0817—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability by checking functioning
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803—Home automation networks
    • H04L12/2816—Controlling appliance services of a home automation network by calling their functionalities
    • H04L12/2818—Controlling appliance services of a home automation network by calling their functionalities from a device located outside both the home and the home network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803—Home automation networks
    • H04L12/283—Processing of data at an internetworking point of a home automation network
    • H04L12/2834—Switching of information between an external network and a home network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803—Home automation networks
    • H04L2012/284—Home automation networks characterised by the type of medium used
    • H04L2012/2843—Mains power line
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803—Home automation networks
    • H04L2012/284—Home automation networks characterised by the type of medium used
    • H04L2012/2845—Telephone line
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803—Home automation networks
    • H04L2012/2847—Home automation networks characterised by the type of home appliance used
    • H04L2012/285—Generic home appliances, e.g. refrigerators

Definitions

  • the present invention relates to a system and method of managing a use record of home network devices, and more particularly, to a system and method of managing a use record of home network devices which are linked with a room controller through collection and analysis of status information of the home network devices, so as to then exactly cope with customer's requirements.
  • a system of managing a use record of home network devices comprising: [7] a room controller which collects control and status information of the home network devices; [8] a home gateway portion which transmits the collected information to an out-of -house place;
  • a central management server system which stores and analyzes the transmitted information and manages a use record of the home network devices
  • a call center terminal which receives breakdown or alarm information from the central management server system and transmits the received breakdown or alarm information to a user or an after-service (A/S) system
  • A/S after-service
  • a remote control user interface which remotely controls the home network devices through the central management server system, and enables the user to make inquiries as to a use record of the home network devices.
  • a method of managing a use record of home network devices which are connected to a room controller, the method comprising the steps of: [13] (a) transmitting status information from each home network device to a home gateway portion by an electric power line through the room controller; [14] (b) collecting the status information of the home network devices and storing and analyzing the collected state information via a telephone network or Internet network, to thereby manage a use record of the home network devices; [15] (c) obtaining breakdown or alarm information from the collected state information and then notifying a user of the obtained breakdown or alarm information via a short message service (SMS) system; and [16] (d) configuring log information on use of the home network devices in the form of a user interface (UI), according to a user's request for making inquiries on a use record of the home network devices, and transmitting breakdown contents to the after- service
  • UI user interface
  • A/S after-service
  • a system and method of managing a use record of home network devices provides an effect of collecting and analyzing status information of the home network devices which linked with a room controller and managing a use record of the home network devices, to thereby detect users' needs in advance and simultaneously enable a user to receive an after-service (A/S) accurately and quickly.
  • A/S after-service
  • FIG. 1 is a block diagram showing a system of managing a use record of home network devices according to an exemplary embodiment of the present invention
  • FIG. 2 is a flowchart view for explaining a log information collection process of the
  • FIG. 1 system
  • FIG. 3 is a flowchart view for explaining a trouble-shooting process at occurrence of breakdown of the FIG. 1 system. Best Mode for Carrying Out the Invention
  • a system of managing a use record of home network devices comprising: a room controller which collects control and status information of the home network devices; a home gateway portion which transmits the collected information to an out-of-house place; a central management server system which stores and analyzes the transmitted information and manages a use record of the home network devices; a call center terminal which receives breakdown or alarm information from the central management server system and transmits the received breakdown or alarm information to a user or an after-service (A/S) system; and a remote control user interface which remotely controls the home network devices through the central management server system, and enables the user to make inquiries as to a use record of the home network devices.
  • A/S after-service
  • a method of managing a use record of home network devices which are connected to a room controller, the method comprising the steps of: (a) transmitting status information from each home network device to a home gateway portion by an electric power line through the room controller; (b) collecting the status information of the home network devices and storing and analyzing the collected state information via a telephone network or Internet network, to thereby manage a use record of the home network devices; (c) obtaining breakdown or alarm information from the collected state information and then notifying a user of the obtained breakdown or alarm information via a short message service (SMS) system; and (d) configuring log information on use of the home network devices in the form of a user interface (UI), according to a user's request for making inquiries on a use record of the home network devices, and transmitting breakdown contents to the after-service (A/S) system according to a user's after-service (A/S) request.
  • UI user interface
  • FIG. 1 is a block diagram showing a system of managing a use record of home network devices according to an exemplary embodiment of the present invention.
  • the system of managing a use record of home network devices shown in FIG. 1 includes: home network devices 10 including various kinds of devices and sensors which are installed in a building such as a house or office; a room controller 20 which is linked in communication with the home network devices 10 by power line or by wire, to thereby control the home network devices 10 and collect status information of the home network devices 10; and telephone network/Internet home gateways 30A and 30B which are linked in communication with the room controller 20 by power line, transmit the collected status information to an out-of-house place, and receive control instruction from the out-of-house place.
  • system of FIG. 1 also includes: a central management server system
  • a telephone network such as a PSTN (Public Switched Telephone Network) network or the Internet network
  • receives breakdown/alarm information and a log of use/state information of the home network devices 10 stores and analyzes the transmitted information and manages a use record of the home network devices 10
  • a call center terminal 50 which receives breakdown or alarm information from the central management server system 40 and transmits the received breakdown or alarm information to a user or an after- service (A/S) system 60
  • A/S after- service
  • a remote control user interface 70 which remotely controls the in-house home network devices 10 through the central management server system 40, and enables the user to make inquiries as to a use record of the home network devices 10.
  • the central management server system 40 includes: a private branch exchanger
  • PBX 41 such as unPBX which changes breakdown/alarm information of a tone signal mode that is transferred through the PSTN network to a packet mode
  • management server 43 which transfers control instruction that is applied from the remote control user interface 70 to the Internet home gateway 30B, receives log/ state/breakdown/alarm information that is transferred from the Internet home gateway 30B and manages a use record of the home network devices 10
  • DB database
  • the management server 43 includes: an authentication module 431 which executes user authentication with respect to log information; an information processor 432 which analyzes and processes log/state/breakdown/alarm information; a web server 433 that supports Internet connection; a remote control processing module 434 which handles a request from the remote control user interface 70.
  • the remote control user interface 70 such as a personal computer (PC), a cellular phone, or a personal digital assistant (PDA).
  • the remote control user interface 70 connects to the central management server system 40, and sends control instruction to the Internet home gateway 30B through the central management server system 40.
  • the management server 43 of the central management server system 40 transmits the control instruction to the in-house home gateway 30B through the Internet network.
  • the in-house Internet home gateway 30B transmits the received control instruction in communication to the room controller 20 by power line.
  • the room controller 20 controls operation of a corresponding device among the linked home network devices 10 according to the input control instruction.
  • Various kinds of in-house devices and sensors that is, home network products of a boiler, lighting devices, an intrusion detection sensor, a gas circuit breaker, a door lock, etc., are linked with the room controller 20.
  • the room controller 20 receives status information from the linked home network devices 10 and transfers the received status information to the home gateways 30A and 30B.
  • the telephone network home gateway 30A collects breakdown or alarm information of the home network devices 10 and transmits the collected breakdown or alarm information to the out-of -house central management server system 40 via a PSTN network. Since the information transferred via the PSTN network is a tone signal of a phone call, the central management server system 40 changes the information of the tone signal to information of an appropriate packet mode through a private branch exchanger 41 such as UnPBX and stores the change result in a database (DB) 45.
  • DB database
  • the Internet home gateway 30B collects log, state, breakdown or alarm information of the home network devices 10 and transfers the collected information to the out-of-house central management server system 40 through the Internet network. Since the information transferred through the Internet network is of a packet mode, the management server 43 of the central management server system 40 stores the received information in the database (DB) 45 as it is. The information processor 432 of the management server 43 analyzes a use record of log, state, breakdown, alarm, etc., from the information stored in the database (DB) 45 and also stores the analyzed result in the database (DB) 45 to thereby make a user to always make inquiries for the use record.
  • a user may connect to the web server 433 of the management server 43 through the remote control user interface 70, and inquire for the user record of the log, breakdown, etc., which have been stored in the database (DB) 45.
  • the management server 43 analyzes a heating record of a boiler and stores data contents for the heating record as defined in the following Table 1 in the database (DB) 45.
  • a user checks a present boiler heating operation state through an inquiry for reference of the heating record data contents of Table 1 that is stored in the database (DB) 45, and controls an operational state in an energy saving direction.
  • the management server 43 transfers breakdown or alarm information to the call center terminal 50, and notifies a user or an after-service (A/S) system 60 of the breakdown or alarm information, to thereby enable the user or the after-service (A/S) system 60 to perform a quick and accurate after-service (A/S) for the corresponding home network devices 10. That is, the call center terminal 50 receives the breakdown or alarm information from the database (DB) 45, and transmits contents of the breakdown or alarm information to a cellular phone of the user through a short message service (SMS) or to a personal digital assistant (PDA) of an A/S engineer.
  • SMS short message service
  • PDA personal digital assistant
  • A/S engineer received the contents of the breakdown or alarm information before he or she visits a home where any of the home network devices 10 have been troubled, he or she can do a correct after-service (A/S) without asking a customer of the contents of the breakdown or alarm information during visiting.
  • A/S after-service
  • the room controller 20 collects log information through power line com- munication with the home network devices 10 (step 201).
  • the Internet home gateway 3OB creates data about log information collected by the room controller 20 (step 202).
  • the Internet home gateway 30B transmits the created log data to the management server 43 of the central management server system 40 through the Internet network (step 203).
  • the management server 43 stores the received log data in the database (DB) 45 (step 204).
  • the management server 43 reads the log data stored in the database (DB) 45, according to a user's log data inquiry request through the remote control user interface 70 of a personal computer (PC) or a cellular phone, a personal digital assistant (PDA), etc., and changes the read log data into a suitable user interface (UI) to then be provided for the user (step 205).
  • the management server 43 deletes the stored log information periodically on a first-come-first-delete basis, in order to secure a storage space for the database (DB) 45 (step 206).
  • FIG. 3 illustrates a process when breakdown occurs in the home network devices 10.
  • the home gateways 30A and 30B When breakdown occurs in the home network devices 10 (step 301), the home gateways 30A and 30B having received the breakdown or alarm information through the room controller 20 create breakdown data (step 302). That is, the home gateways 30A and 30B create breakdown or alarm information collected by the room controller 20 as breakdown data. Otherwise, the home gateways 30A and 30B communicate with the home network devices 10 periodically, and then judges as device breakdown if it is not communicated any more between the room controller 20 and the home network devices 10, to thus create breakdown data. The home gateways 30A and 30B transmit the created breakdown data to the central management server system 40 through the PSTN network or the Internet network (step 303).
  • the central management server system 40 receives the breakdown data and stores the received breakdown data in the database (DB) 45 (step 304), and simultaneously changes the received breakdown data into a suitable user interface (UI) to then be transferred to the call center terminal 50, so as to be used as data necessary when a call center counselor consults (step 305).
  • the call center terminal 50 transmits the breakdown data to the user as needed by a short message service (SMS) and notifies the user of the occurrence of the breakdown of the home network devices 10 (step 306).
  • SMS short message service
  • the user who has been notified of the SMS breakdown data can consult with a call center counselor through a call-back (step 307), and the call center terminal 50 transmits the breakdown data to the A/S system 60 upon the user's A/S request (step 308), so that an A/S engineer can visit a home where any of the home network devices 10 have been troubled and trouble-shoots the corresponding troubled home network devices 10 (step 309).
  • a system and method of managing a use record of home network devices receives breakdown, log, and status information of various kinds of devices and sensors which are linked with an in-house home controller, through home gateways to then be centrally managed, and thus immediately recognize occurrence of breakdown of the home network devices.
  • the system and method of managing a use record of home network devices enables any troubled home network devices to be A/S-executed without explaining an A/S engineer about the breakdown contents one by one.
  • the present invention provides the user or the A/S engineer with an effect of making him or her grasp a use record of the troubled product at a look.
  • the system and method of managing a use record of home network devices can be used for a product information system, a customer A/S system, etc., of websites or homepages of companies.

Abstract

L'invention concerne un système et un procédé de gestion d'enregistrement d'utilisation de dispositifs de réseau à domicile, qui recueille des informations d'état de diverses sortes de dispositifs à domicile et de capteurs utilisant un contrôleur de salle et qui gère des dispositifs de réseau à domicile. Ce système de gestion d'enregistrement d'utilisation de dispositifs de réseau à domicile comprend : un contrôleur de salle qui recueille des informations de commande et d'état des dispositifs de réseau à domicile, une partie passerelle à domicile qui transmet les informations recueillies à un emplacement hors du domicile, un terminal de centre d'appel qui reçoit des informations de panne et d'alarme en provenance du système serveur de gestion central et qui transmet les informations de panne et d'alarme reçues à un utilisateur de ces dispositifs de réseau à domicile, un système serveur de gestion central qui stocke et analyse les informations transmises et gère un enregistrement d'utilisation des dispositifs du réseau à domicile, un terminal de centre d'appels qui reçoit des informations de panne et d'alarme du système serveur de gestion centrale et transmet les informations de panne et d'alarme reçues à un utilisateur ou un système d'après-vente de services (AS), et une interface utilisateur de commande à distance qui commande à distance les dispositifs du réseau à domicile via le système serveur de gestion centrale, et qui permet à l'utilisateur de poser des questions relatives à un enregistrement d'utilisation des dispositifs de réseaux à domicile. Par conséquent, des informations chronologiques d'état, de panne ou d'alarme de ces dispositifs de réseaux à domicile sont recueillies et analysées dans une fabrique de produits de réseau à domicile, afin de détecter à l'avance les besoins des consommateurs en matière de produits et vérifier la bonne marche des dispositifs de réseaux à domicile et, permettre ainsi de prendre des mesures de manière plus régulière.
PCT/KR2007/003525 2006-07-24 2007-07-20 Système et procédé de gestion d'enregistrement d'utilisation de dispositifs de réseau à domicile WO2008013379A2 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
KR20060069141 2006-07-24
KR10-2006-0069141 2006-07-24

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WO2008013379A3 WO2008013379A3 (fr) 2008-06-19

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CN107420294A (zh) * 2017-09-12 2017-12-01 李军 一种撬装型组合式互联网节能型空压机站
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Cited By (18)

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US20070074247A1 (en) * 2005-09-26 2007-03-29 Samsung Electronics Co., Ltd. Home network device and method of receiving and transmitting sound information using the same
US9015587B2 (en) * 2005-09-26 2015-04-21 Samsung Electronics Co., Ltd. Home network device and method of receiving and transmitting sound information using the same
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WO2011028013A2 (fr) * 2009-09-03 2011-03-10 Samsung Electronics Co., Ltd. Procédés et appareil de service de télécommande dans un réseau
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EP2495909A1 (fr) * 2009-10-26 2012-09-05 LG Electronics Inc. Procédé de commande de dispositif mobile accessible à une carte de point d'accès (ap) d'un téléviseur numérique positionné à l'intérieur d'un espace indépendant parmi une pluralité d'espaces indépendants séparés physiquement et dispositif mobile correspondant
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FR2964287A1 (fr) * 2010-08-30 2012-03-02 Cybronics Sasu Systeme de diffusion de donnees ciblees
WO2012028803A1 (fr) * 2010-08-30 2012-03-08 Cybronics Sasu Système de diffusion de données ciblées
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CN103795693A (zh) * 2012-10-31 2014-05-14 中国电信股份有限公司 VoIP电话来电显示方法、系统和家庭网关
CN107420294A (zh) * 2017-09-12 2017-12-01 李军 一种撬装型组合式互联网节能型空压机站
CN107420294B (zh) * 2017-09-12 2024-02-06 李军 一种撬装型组合式互联网节能型空压机站
CN112994925A (zh) * 2020-11-19 2021-06-18 上海亿狮摩信息技术有限公司 应用于家庭网络的上网管控装置及系统

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