WO2006118572A1 - Procédé et appareil de traitement de documents/formulaires effectué à l'aide de documents actifs et d'un logiciel mobilisé - Google Patents

Procédé et appareil de traitement de documents/formulaires effectué à l'aide de documents actifs et d'un logiciel mobilisé Download PDF

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Publication number
WO2006118572A1
WO2006118572A1 PCT/US2005/015375 US2005015375W WO2006118572A1 WO 2006118572 A1 WO2006118572 A1 WO 2006118572A1 US 2005015375 W US2005015375 W US 2005015375W WO 2006118572 A1 WO2006118572 A1 WO 2006118572A1
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WO
WIPO (PCT)
Prior art keywords
document
user
file
associating
information
Prior art date
Application number
PCT/US2005/015375
Other languages
English (en)
Inventor
Suresh S. Pandian
Thyagarajan Swaminathan
Johnson Pushpanathan
Krishna K. Srinivasan
Randal J. Martin
Original Assignee
Sand Hill Systems Inc.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Sand Hill Systems Inc. filed Critical Sand Hill Systems Inc.
Priority to PCT/US2005/015375 priority Critical patent/WO2006118572A1/fr
Publication of WO2006118572A1 publication Critical patent/WO2006118572A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/10—Text processing
    • G06F40/166—Editing, e.g. inserting or deleting
    • G06F40/169—Annotation, e.g. comment data or footnotes

Definitions

  • the invention generally relates to document processing and
  • the invention relates to
  • PDF Portable Document Format
  • PDF is a universal file format that preserves the fonts, images, graphics,
  • PDF is a standard format for the electronic submission of
  • a recipient of a PDF file is able open such a file, read the file and
  • Such files generally may be regarded as static
  • files i.e., an electronic version of a printed document.
  • code enabling, for example, a form to intelligently route itself to a desired
  • a form may have associated therewith a form including an embedded questionnaire.
  • a form should be broadly viewed as including an electronic file including
  • Such a form would include a
  • an active document preferably has the capability of presenting a questionnaire to a
  • document-based questionnaire may be designed such that the responses to
  • a corporate sales manager responsible for the product may be
  • the document itself has the
  • apparatus of the present invention also may be applied to a wide variety of medical
  • gathered information may then be intelligently routed to a server if an online
  • connection may be immediately established. Alternatively, if an online connection
  • vendor may be sent out to resolve a particular problem with the vendor's product.
  • the technician having a laptop with a wireless communication capability may
  • the home base The home base.
  • FIGURE 1 is a logical architecture overview of the major
  • FIGURE 2 is a high level block diagram showing system
  • FIGURE 3 is a block diagram which shows in further detail certain
  • FIGURE 4 is a work flow diagram delineating the sequence of
  • FIG. 5 is a block diagram which demonstrates exemplary steps
  • Figure 6 is an exemplary flow diagram depicting the various stages
  • FIG. 7 is a block diagram showing an active document server
  • Figure 8 is a block diagram that illustrates a system for applying the
  • Figure 9 is a block diagram showing an exemplary active document eForms platform in a business application system.
  • Figure 10 is a block diagram depicting operations performed by the program management subsystem.
  • Figure 11 is a block diagram depicting operations performed by the partner management subsystem.
  • Figure 12 is a block diagram depicting operations performed by the questionnaire management subsystem.
  • Figure 13 is block diagram depicting operations performed by the template management subsystem.
  • Figure 14 is block diagram depicting operations performed by the active document management subsystem.
  • Figure 15 is block diagram depicting operations performed by the
  • Figure 16 is a flowchart delineating the sequence of operations
  • Figure 17 is a flowchart indicating the sequence of operations
  • Figure 18 is a flowchart delineating the sequence of operations
  • Figure 19 is a flowchart indicating the sequence of operations
  • Figure 20 is a flowchart indicating the sequence of operations
  • Figure 21 is a flowchart delineating the sequence of operations
  • Figure 22 is a flowchart delineating the sequence of operations
  • Figure 23 is a flowchart delineating the sequence of operations
  • Figure 24 is an exemplary questionnaire of a company Port
  • Figure 25 is a screen display illustrating the selection of
  • Figure 26 is an exemplary screen display showing illustrative
  • Figure 27 is an exemplary screen display showing the capturing of a
  • Figure 28 is an exemplary screen display showing illustrative survey
  • Figure 29 is an exemplary screen display showing various questions
  • Figure 30 is an exemplary screen display illustrating the editing of a questionnaire which may be selected for editing.
  • Figure 31 shows an exemplary screen display in which a question
  • Figure 32 shows an exemplary screen display in which a question
  • Figure 33 shows an exemplary screen display illustrating the
  • Figure 34 is an exemplary screen display showing a displayed
  • Figure 35 is an illustrative screen display showing a questionnaire
  • Figure 36 is an exemplary screen display showing the specification
  • Figure 37 is an exemplary screen display illustrating the selection of
  • Figure 1 is a high level overview of an exemplary organization of
  • operational monitoring system 1 operates to manage documents which are
  • active documents are created to result
  • email functionality or other methods of queuing which provide a
  • monitoring system 1 is coupled to a multi-channel server engine 2 which, for example,
  • a multi-channel engine client application 3 interacts with multi-channel server
  • Client application 3 also interacts with the template
  • monitoring system 1 this system supports the processing and management of
  • system 4 retrieves documents from a queue and identifies the type of document
  • the template designer 5 creates documents that are managed by the
  • the template designer 5 stores and retrieves
  • a viewer management system 6 controls the display of the customer's input form and the template being generated during the template design
  • the trading partner management system 7 links, for example, a
  • system in Figure 1 then operates to convert the format typical of the customer to a
  • the trading partner management system 7 links a
  • conversion rules may be applied to convert such a format to a standard format
  • Back end integration system 8 operates to deliver the document to.
  • the customer may choose to transmit documents via, for example, a
  • registration information may be submitted to the overall system via web services
  • a document volume processing manager 35 which includes a listener
  • the listener 9 detects the arrival of the documents and the
  • a thread management system 10 performs the necessary
  • the thread management system 10 ensures that
  • processing capability will scale up as necessary. For example, if the system
  • An event management system 11 responds to various events such as,
  • the event management system 1 1 also responds to the detection of an
  • the server engine 2 also includes a document driver management
  • the document driver system 36 includes distinct driver software depending upon the nature of the document.
  • system 36 is used to dispatch the appropriate parser depending on the document
  • Such driver software includes fax/image document driver software
  • a word document or any other type of machine readable document may be any other type of machine readable document.
  • a client application system 3 which may be embodied in a
  • subsystem 14 permits a user to view an original document and a document
  • the client application 3 is undergoing conversion to a standard document format.
  • Productivity tools may permit a user to design templates, manage
  • client application module 3 interacts with both the template development system 1
  • Figure 2 is a high level block diagram showing illustrative system
  • the external firewall may run a non-
  • a conventional IIS server 18 is
  • An exchange server 19 is utilized as
  • IIS 18 Associated with IIS 18 is a mail
  • send engine (MSE) 20 Associated with the exchange server 19 is a mail queue
  • MQL listener
  • each retrieved e-mail the number of attachments that are associated therewith.
  • the mail queue listener 21 operates to retrieve each attached document and store
  • Internal firewall 22 may be a conventional internal firewall within a
  • firewall 22 is processed and routed through a system including a conventional
  • server 23 which for example, may be Microsoft Biztalk server, and a multi ⁇
  • Figure 3 is a block diagram, which shows in further detail certain
  • This illustrative system creates, publishes,
  • any document type such as a PDF document 50, a Word document
  • mail 70 and fax 72 can also be submitted by converting them to electronic form
  • a scanner 76 or a fax server 72 via, for example, a scanner 76 or a fax server 72.
  • a scanner 76 or a fax server 72 via, for example, a scanner 76 or a fax server 72.
  • Multi-Channel Document Conversion Engine 93 acts as a buffer in the case
  • the conventional e-mail message 58, the Web services Portal 61, and the FTP / File Receiver 68 could include
  • the eFAX document is e-mailed to an eFax portion 60 of the e-mail
  • the e-mail transmission from e-Fax 60 is likewise a routed e-mail
  • the e-mail with image attachment (60) is
  • Each of the http(s) receivers 62, 64, or 66 receives the electronic
  • the http(s) receivers 62, 64, 66 run, for example, on one or
  • a document may be received via the file transfer protocol FTP.
  • FTP file transfer protocol
  • the file receiver 68 receives such a document file and couples the document to the e- mail manager 78.
  • the FTP protocol is a conventional protocol which operates to
  • documents received by mail may, for example, then be scanned via optical scanner
  • documents may be
  • a fax server 72 which couples the electronic version of the document to the e-mail
  • the fax server 72 may likewise receive facsimile documents directly
  • Such an attachment may, for example, be a PDF, Word or image or
  • the system operates to convert received documents
  • Mail server 80 may
  • a mail server 1 (82), which may be a mail server 1 (82), which may be a mail server 1 (82), which may be a mail server 1 (82), which may be a mail server 1 (82), which may be a mail server 1 (82), which may be a mail server 1 (82), which may be a mail server 1 (82), which may be a mail server 1 (82), which may be a mail server 1 (82), which may be a mail server 1 (82), which may be a mail server 1 (82), which may be a mail server 1 (82), which may be a mail server 1 (82), which may be a mail server 1 (82), which may be a mail server 1 (82), which may be a mail server 1 (82), which may be a mail server 1 (82), which may be a mail server 1 (82), which may be a mail server 1 (82), which may be a mail server 1 (82), which may be a mail server 1 (82), which may be a mail server 1 (82), which may be
  • server 80 may include other mail servers 3 (86).
  • mail server 80 may be replicated in the form of mail server system
  • the mail servers 80 and 88 to permit extremely high volume input processing.
  • the mail servers 80 and 88 to permit extremely high volume input processing.
  • the system also includes a mail queue listener/extractor 90 which is
  • database 110 associated with server 110 which may, for example, be an MS SQL
  • each attachment type such as a Word document or an image document
  • Word document will likely result in a 100% successful conversion to a
  • the image document may be any document to error processing.
  • the image document may be any document to error processing.
  • the image document may be any type of image document to error processing.
  • the image document may be any type of image document to error processing.
  • the image document may be any type of image document to error processing.
  • the image document may be any type of image document to error processing.
  • the image document may be any type of image document to error processing.
  • the image document may be any combination document to error processing.
  • the image document may be any document to error processing.
  • the image document may be viewed and corrected.
  • data base 110 For example, data base 110.
  • the mail queue listener/extractor 90 applies predefined setup rules for
  • converted documents e.g., delivering each attachment as converted or
  • the documents are retrieved from the database 110 and are
  • channel engines 92, 93 is utilized to manage the overall core document conversion
  • engines 92 and 93 are implemented by a combination of a conventional Microsoft BizTalk server 23A and the multi-channel engine server 24 described in detail
  • the document router 102 shown in Figure 3 is preferably
  • BizTalk server 23A implemented by a BizTalk server 23A.
  • the engines 92, 93 contemplates use of many different parsers.
  • the engines 92, 93 contemplates use of many different parsers.
  • the engines 92, 93 contemplates use of many different parsers.
  • the engines 92, 93 contemplates use of many different parsers.
  • the engines 92, 93 contemplates use of many different parsers.
  • the engines 92, 93 contemplates use of many different parsers.
  • the engines 92, 93 contemplates use of many different parsers.
  • the engines 92, 93 contemplates use of many different parsers.
  • XML is a vendor neutral industry standard language for creating self
  • XML defining documents. XML lets users define and deliver data, type, and content.
  • XML permits the intelligent presentation of data.
  • embedded tags may be used to describe data, where the tags are user defined and
  • XML is transported over TCP/IP using
  • HTTP it is not limited to being presented in browsers; it can be delivered to other
  • MDCE Conversion Engine
  • MDCE receives document objects, associates them with preconfigured conversion
  • MDCE is indifferent to the source document types, handling images generated by
  • the MDCE is, in an exemplary embodiment, built in a
  • the MDCE runs in a
  • the MDCE will send out notification alerts to previously defined
  • the MDCE is built to be scalable, supporting both a horizontal and
  • Horizontal scalability entails having a farm of
  • the system also includes a user interface for the administrator of the
  • a server administrator is the individual responsible for monitoring the operation of the
  • control 116 includes an administrator's console 118 for system setup and an
  • the servers including the various servers shown, such as the mail server 80, the servers
  • the console will indicate
  • set up 118 permits the administrator to control trading partner setup operations
  • the system also includes, in addition to infrastructure control 116. a
  • template designer 123 for controlling the template design process and includes all
  • the template .designer includes a template design
  • a template mapper 124B which controls the process
  • security/user role module 122 will have more or less tools to manipulate depending upon the individual's associated access authority controlled by security/user role module 122 based, for
  • a document correction facility 127 controls the viewing and
  • accepting or detecting a document will vary in accordance with the application.
  • the system operates to avoid
  • utility 127 permits on-line correction during the document conversion process
  • the original document is displayed in one window
  • a Microsoft Word document editor may be utilized for Word document
  • mapping process where, for example, a source document is converted into the XML format as described above.
  • PDF document correction the
  • the system includes relational database 110 which, for example,
  • the relational data base also stores meta data 112.
  • Figure 4 is a work flow diagram delineating the sequence of
  • a Microsoft Word document a PDF- Adobe document or an image
  • the document type may be identified in a variety of
  • the document may be compared to a known document type
  • An optical scanning engine may be
  • the OCR engine or the data extraction tool runs to extract data from the
  • a PDF-XML document is generated and mapped to a
  • eFAX service for receiving a faxed document is via a commercially available eFAX service.
  • the queue (186) will be recognized as a facsimile purchase order (188). Thereafter,
  • the OCR engine is then run. As the document is being scanned,
  • An image-XML document is generated and mapped to a destination standard
  • the software may be designed to generate an indication of the
  • the document correction facility 127 In case of detected errors, the document correction facility 127
  • a screen display is shown therein which depicts the
  • FIG. 5 is a block diagram which illustrates the steps employed by
  • the eForm creating and/or processing server 201 for ease of identification has
  • Submitlt server has been referenced as the Submitlt server, and may be implemented in any one of the
  • channel engine server 24 shown in Figure 2 which embodies the multi-channel
  • package involves defining the form in the server, which may involve selecting, for
  • a questionnaire may be inserted at the end of each textbook chapter to
  • the questionnaire may ask questions, prompt questions,
  • the Eform publishing process 202 further involves adding a form ID
  • Microsoft Word documents may be
  • Microsoft Excel or Microsoft InfoPath may be used with, for example, VBScript.
  • Java script into the PDF form results in some level of form mobility.
  • the Java script may test to determine whether the system is online. If the
  • the document may be immediately routed via, for example, the
  • the document may be routed, for example, via the
  • the server 201 in creating the eForm (200), configures submission
  • submission rules 204 may also, for example, include routing information for use in
  • the answer to a particular question or set of questions in a
  • questionnaire may be routed to one e-mail address.
  • the configuration of submission rules 204 may further involve the
  • the submission rules 204 may also, for
  • submission rules may additionally permit the configuration of an initial
  • the server 201 additionally configures process rules 206 which
  • the server performs various validation operations
  • a check may be made to determine that the drug
  • server 201 bears a name that server 201 has been previously programmed to be recognized.
  • check may trigger routing the form to a quality control site, where the detected
  • An end user may also receive notification, upon the
  • processing checks of the eForm may also be applied after processing by the server.
  • An end user may subsequently be notified that the form had been processed
  • the server 201 also operates to integrate the created eForm 200 with
  • the eForm during the integration process, is processed such that its
  • Figure 6 is an exemplary flow diagram depicting the various stages
  • An eForm is created using form creation guidelines in accordance with, for example, the server 201's "forms designer” utility and “forms library” (233).
  • the creation and publishing step 225 may, in an exemplary embodiment, result in
  • Java script into, for example, a PDF file.
  • CRM Portal 300 in Figure 8, described below.
  • the create and publish processing operates to ensure version control
  • create and publish function also involves creating a task/forms package in which
  • the forms packaging process involves inserting
  • a user may, for example, connect to a web portal to search for and find a
  • the user may then download the forms package to, for example
  • the user's laptop computer tablet computer, smart phone or PDA or
  • the user after downloading the forms package, may then subsequently
  • the forms package may be downloadable directly from a
  • the forms package may even, for example, be received by a
  • portion is routed to a further site for collaboration in completing the form.
  • a collaborator e.g., a business partner having different product
  • the routing and collaboration may involve the approval process for a purchase
  • the find and apply processing 227 may also involve validating data
  • the eForm may be digitally signed and other
  • routing and collaborating processing may employ the enhanced
  • Collaboration may also involve including a
  • package may be delivered via fax to fax server 72 ( Figure 3).
  • the process of filling in the form may utilize, for example, Adobe Acrobat Reader,
  • the reference data service permits the client to utilize the SubmitIT
  • server 201 to retrieve reference data related to a particular forms package. For
  • server 201 may be used to supply a list of valid part numbers.
  • the capture processing 229 occurs at the server 201 after a client has
  • the form is received at the server side.
  • the form will either have
  • the server 201 as indicated at block 237, has associated various
  • Form client software is used during
  • the reference data service is
  • the system supports multiple transport protocols such as web services,
  • HTTP HyperText Transfer Protocol
  • FTP FTP
  • SMTP Session Initiation Protocol
  • WiFi 802.11
  • paper and fax which may be utilized to
  • the system is intended to support a wide range of
  • security may be
  • the server 201 perforins a series of processing operations on the
  • the forms package (231).
  • the form is received and processed by, for example,
  • processing will involve converting the data into a target format which may, for example
  • the forms are validated during the processing 231 to validate the data that was
  • alerts are generated to, for example,
  • the server 201 in an exemplary implementation, keeps track of
  • the data may be
  • data may be fetched from a common data registry to receive financial information
  • the server 201 utilizes agency systems software (239) to complete the
  • FIG. 7 is a block diagram showing the server architecture
  • a form may initially be received as an adobe PDF format document, a Word
  • the documents may, for example, be submitted to the server 201 via
  • the document may be input via
  • a physical media such as, for example, a floppy or a CD, which in turn is
  • server 201 may be forwarded to a server via facsimile 258 or via postal mail 260. If the document is received via facsimile, then it is processed in server 201 via the
  • system is, for example, the line of business application.
  • the data which is being routed may be stored within the server
  • a server 201 having the above-described functionality may
  • active document methodology may be in managing customer support, responding
  • Figure 8 is a block diagram that illustrates a system for applying the
  • the server 300 stores a variety of packages of eForms.
  • laptop (not shown) may be utilized by a user to access server 300 and download a
  • the active form would include the previously described active elements and, for
  • example may include embedded questionnaires and associated validation
  • the program code-based intelligence including the
  • routing/mobilizing software is embedded in document 306. After the form is
  • the form is submitted either via an on-line submit, for
  • the received active form is processed by the Submitlt engine 310
  • the Submitlt engine 310 produces, for example, an XML
  • Integration server 312 which is coupled to an integration server 312.
  • Integration server 312 is coupled to an integration server 312.
  • BizTalk server which then converts the data to the form
  • the server 312 supports multiple delivery
  • protocols like web services, HTTP(s), FTP, SMTP, etc.
  • custom lead generation system 3144 which is described in detail below.
  • the document for example, in XML form may be routed to an ACT
  • application 316 which is, for example, a contact management system for
  • the information may be routed to an Oracle
  • a custom lead generation system 314 is
  • the survey respondent has to login to a web site or post
  • These surveys may be online web based or through electronic forms
  • the marketing documents are mostly available as PDF documents.
  • exemplary embodiment is able to capture the leads for multiple partners/clients or departments within an enterprise and also run multiple projects/programs for a
  • a flexible multi-line organization structure is
  • departments are able to view the lead data organized by projects or programs.
  • An exemplary embodiment of the lead generation system provides a
  • Figure 9 is a block diagram showing an illustrative lead generation
  • mobilized software e.g., for field service
  • CRM lead generation, customer
  • the server 201 interacts with eForms subsystem 350 and document
  • the eForms subsystem 350 includes a question
  • the question or label management system 352 is responsible for
  • the questionnaire management subsystem 352 is operable to create a
  • the system is operable to add, delete or modify one
  • the published questionnaire is then stored in a questionnaire storage library so that one or more questionnaires
  • the template management subsystem 354 relates to a survey
  • questionnaire that has a predefined set of questions is a specific format and style.
  • subsystem will permit users to create, modify or delete templates and to publish a
  • Active document management subsystem 356 permits a user to
  • the reader feedback can be
  • the document can capture feedback from any number of users who read
  • the active document management system will permit, for example,
  • selecting a marketing document selecting a template, and selecting a marketing
  • the active documents will be distributed through an active document distribution management module through configured channels such as e-mail or
  • a distribution channel may, for example, include e-mail or facsimile.
  • the home organization users can create
  • suborganizations may be strategic business units inside an organization.
  • a partner is an organization that
  • Figure 10 is a block diagram which shows the basic operations
  • the partner management module is performed by the partner management module.
  • the partner management module is performed by the partner management module.
  • the partner management unit 379 is operable to create, modify or delete partners.
  • the partner management unit 379 is operable to create, modify or delete partners.
  • module may be used to create or select a partner (375), and to create or update
  • Distribution channels may likewise be selected (383) and distribution
  • FIG. 11 is a block diagram which shows the basic operations
  • Programs are areas of
  • Intel has a number of products in its product line. In order to popularize
  • the program management module is operable to
  • create or select a program (390), select a partner (392), create or update routing
  • the program management system is operable to create,
  • the program management module is
  • PRM-02 Map Program to Partners
  • a home user or partner user with appropriate privileges is able to
  • map partner user or set of partner users to a Program By default all the users of
  • Figure 12 is a block diagram depicting the operations performed by
  • questionnaire management system operates to create a new questionnaire (425) or
  • a questionnaire contains a set of questions used to obtain feedback from recipients.
  • module is operable to add, delete or modify one or more questions for such
  • questionnaires (429). A questionnaire once created may be published (433) as will
  • questionnaire library may be accessed for selection of one or more questionnaires
  • management module 352 is capable of performing the following functions:
  • a home user will be able to select / add / modify / delete

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  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Health & Medical Sciences (AREA)
  • Artificial Intelligence (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Computational Linguistics (AREA)
  • General Health & Medical Sciences (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

Dans la présente invention, un serveur enfouit généralement des documents fixes avec un code programme permettant, par exemple, à un formulaire de se diriger lui-même de manière intelligente jusqu'à une destination désirée, pour guider un utilisateur afin qu'il réponde à des questions particulières, en vue d'effectuer des opérations de validation et pour présenter divers choix de liste déroulante dans laquelle l'utilisateur peut effectuer une sélection. Un tel 'document actif'' a de préférence la capacité de présenter un questionnaire à un utilisateur et de regrouper les réponses au questionnaire. Le questionnaire (490) fondé sur les documents actifs peut être conçu de sorte que des questions différentes soient automatiquement envoyées à des destinataires différents (494). Une grande diversité d'applications est présentée, ces applications comprenant la génération de prospection de clients pour des produits et la commercialisation/promotion de produits, en vue d'assurer la collecte et la distribution optimale d'informations concernant des noms de clients potentiels et le retour d'information se rapportant aux opinions concernant le produit.
PCT/US2005/015375 2005-05-04 2005-05-04 Procédé et appareil de traitement de documents/formulaires effectué à l'aide de documents actifs et d'un logiciel mobilisé WO2006118572A1 (fr)

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Cited By (2)

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CN113220293A (zh) * 2021-04-23 2021-08-06 北京城市网邻信息技术有限公司 页面展示方法、装置、电子设备和计算机可读介质
CN113850527A (zh) * 2021-09-30 2021-12-28 明度智云(浙江)科技有限公司 一种医药电子实验记录的自定义审批方法、系统和存储介质

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