WO2006066076A2 - Systeme et procede pour un systeme d'enregistrement telephonique - Google Patents

Systeme et procede pour un systeme d'enregistrement telephonique Download PDF

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Publication number
WO2006066076A2
WO2006066076A2 PCT/US2005/045581 US2005045581W WO2006066076A2 WO 2006066076 A2 WO2006066076 A2 WO 2006066076A2 US 2005045581 W US2005045581 W US 2005045581W WO 2006066076 A2 WO2006066076 A2 WO 2006066076A2
Authority
WO
WIPO (PCT)
Prior art keywords
user
voice
communication
communication system
server
Prior art date
Application number
PCT/US2005/045581
Other languages
English (en)
Other versions
WO2006066076A3 (fr
Inventor
Fred Deutsch
Original Assignee
Fred Deutsch
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Fred Deutsch filed Critical Fred Deutsch
Publication of WO2006066076A2 publication Critical patent/WO2006066076A2/fr
Publication of WO2006066076A3 publication Critical patent/WO2006066076A3/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42382—Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks

Definitions

  • the present invention relates to telephone feedback systems and telephone based logging systems. Background Information
  • This information is then processed by the diet system and a response based on the information as well as a record of the process of the user's diet can be generated.
  • This response and optional record can be delivered to the user by voice and in some embodiments by a voice selected by the user or the system, such as a celebrity's voice.
  • a communication method for providing feedback to a user comprising the steps of receiving user information from the user and communicating the user information to a server; storing the user information and processing user reports in response to a user's request by the server.
  • One advantage of the present invention is that it frees the user from having to track and calculate their consumption (especially during times which are most incontinent such as during meetings).
  • Another advantage of the present invention is that the user can use a variety of communication devices (i.e., phone or text messaging device) to submit their intake or consumption to the server.
  • communication devices i.e., phone or text messaging device
  • Yet another advantage of the present invention is that the intake information received by the user can take the form of either voice (via Text to Speech conversion) or text allowing the user to receive their consumption information in various forms.
  • Figure 1 is a diagram illustrating a telephone feedback system in accordance with one embodiment.
  • FIG. 1 is a diagram illustrating telephone feedback system in accordance with one embodiment of the systems and methods described herein.
  • user 102 can interact with system 120 to provide information to system 120.
  • user 102 can call in using telephone 112, which can be either a standard land line or a cellular phone.
  • telephone 112 can be either a standard land line or a cellular phone.
  • User 102 can send a short message system (SMS) message or a text message using wireless device 114, or he can send an email message using any sort of email appliance 116 including a personal computer or a wireless email device, such as a Blackberry.
  • SMS short message system
  • any device or communication method can be used to provide information to system 120. But as explained below, it can be preferable to use a voice communication device, such as a telephone or cellular phone.
  • communications from the various communications devices enter through communications interface 122, which can comprise several different interfaces, such as a network interface card and/or a telephone interface. If the communications device provides information in a textual manner, such as device 114 or device 116, the information can be directly communicated to server 130. If the communications device provides information in voice, such as telephone 112, the information is processed by voice conversion system 124 which can comprise IVR module 126 or VR module 128 or both. Voice conversion system 124 converts the incoming voice communications into information usable by system 130, such as a textual format.
  • Server 130 can process the information received from user 102. The actions of server 130 are dependent on the application that server 130 is configured to perform. Depending on the application server 130 can communicated over network 140 to outside services 142. It can also make information available over network 150 to a user at terminal 152. In either case, networks 140 and 150 need not be any particular type of network and can include LANs, WANs, and the Internet.
  • server 130 has a response to present to user 102. It can call user 102 through telephone 112. It can communicate electronically through wireless device 114 or email device 116. If the response is ready while user 102 is in telephonic communications with system 120, no new call needs to be established. In the case of electronic communications to wireless device 114 or email device 116, server 130 can respond in kind, i.e. send an email in response to an email or an SMS message in response to an SMS message. If a voice response is required, the response is processed first through text-to-speech (TTS) module 132 and optionally to VOX module 134. TTS module 132 converts the response to speech. VOX module 134 morphs the synthetic speech into a voice of choice, for instance, a celebrity, friend, or family member depending on the application.
  • TTS text-to-speech
  • system 120 is configured to keep track of user 102' s smoking habits.
  • server 130 can be configured to receive reports from user 102 related to user 102's smoking habits and patterns.
  • User 102 can, e.g., call in each time he is about to smoke a cigarette.
  • User 1U2 can then simply speak into the telephone, e.g., and say "I'm going to have a smoke.”
  • the system can keep track of his consumption and can be configured to give an immediate response.
  • the response can be informative, "That's 10 cigarettes today," the response can provide advice, e.g., "You've already had a pack, are you sure you want to start another pack?"
  • the cigarette consumption rate, the time of cigarette consumption and the time between cigarette consumption can be recorded by server 130 or sent to outside resource 142. Based on the cigarette consumption time and rate, patterns about user 102's smoking habits can be discerned. These patterns can be used, e.g., to make predictions about user 102's smoking behavior. For example, the system can predict when user 102 will smoke again. When the smoking patterns are known, system 130 can, e.g., call user 102 when the system predicts user 102 will smoke again, and e.g., issue a warning not to smoke.
  • VOX 134 can be used to convert the response provided by system 130 to a voice, e.g., of a celebrity or a loved one.
  • a voice e.g., of a celebrity or a loved one.
  • a user may be reluctant to call into system 130, so in order to improve participation, system 130 can be configured to be more reassuring.
  • a celebrity voice can be used to increase participation. The more a smoker participates the more accurate the information obtained relating to the consumption rate and time will be.
  • System 120 can further be enhanced to provide a specific voice in response to participant, perhaps as an added inducement. For example, the participant can call the marketing system and is prompted immediately by a celebrity voice. This voice then prompts her for all her purchases and provides acknowledgements.
  • the acknowledgements and prompts can be straightforward or can be embedded with humor. That latter can also be used to encourage participation.
  • the purchase patterns can be determined and system 130 can call the participant when system 130 predicts that the participant might be shopping and make an inquiry inquire, "Are you going shopping today?" It can also be configured based on past purchase patterns to inquire about possible missing purchases, such as "Did you buy a loaf of bread?" in the event that a participant left something out of their call in report.
  • Many other applications of the telephone system described above would no doubt become obvious to one of ordinary skill.
  • the ubiquity of cell phones today enables a system with good voice processing capabilities to offer a convenient method of logging information by allowing the user to simply call in and report information that they desire to have recorded.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Human Computer Interaction (AREA)
  • Telephonic Communication Services (AREA)
  • Monitoring And Testing Of Exchanges (AREA)

Abstract

La présente invention a trait à un système d'enregistrement de communications et un procédé correspondant, qui permet de faciliter une information active et un suivi d'utilisateurs. En particulier, un module de communication, un convertisseur de texte en parole, VOX, et un serveur sont utilisés dans le système d'enregistrement de communications. Plusieurs dispositifs de communications sont utilisés pour procurer à l'utilisateur un vaste choix pour la communication d'information d'utilisateur. En outre, le traitement et le stockage de rapports d'utilisateur sont maintenus par un serveur de réseau.
PCT/US2005/045581 2004-12-15 2005-12-15 Systeme et procede pour un systeme d'enregistrement telephonique WO2006066076A2 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US63648104P 2004-12-15 2004-12-15
US60/636,481 2004-12-15

Publications (2)

Publication Number Publication Date
WO2006066076A2 true WO2006066076A2 (fr) 2006-06-22
WO2006066076A3 WO2006066076A3 (fr) 2006-08-03

Family

ID=36588587

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2005/045581 WO2006066076A2 (fr) 2004-12-15 2005-12-15 Systeme et procede pour un systeme d'enregistrement telephonique

Country Status (1)

Country Link
WO (1) WO2006066076A2 (fr)

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6282154B1 (en) * 1998-11-02 2001-08-28 Howarlene S. Webb Portable hands-free digital voice recording and transcription device
US20020138302A1 (en) * 2001-03-21 2002-09-26 David Bodnick Prepaid telecommunication card for health care compliance
US6587547B1 (en) * 1999-09-13 2003-07-01 Microstrategy, Incorporated System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time drilling via telephone

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6282154B1 (en) * 1998-11-02 2001-08-28 Howarlene S. Webb Portable hands-free digital voice recording and transcription device
US6587547B1 (en) * 1999-09-13 2003-07-01 Microstrategy, Incorporated System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time drilling via telephone
US20020138302A1 (en) * 2001-03-21 2002-09-26 David Bodnick Prepaid telecommunication card for health care compliance

Also Published As

Publication number Publication date
WO2006066076A3 (fr) 2006-08-03

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