WO2006060579A3 - Methods and apparatuses for providing hosted tailored vertical applications - Google Patents

Methods and apparatuses for providing hosted tailored vertical applications Download PDF

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Publication number
WO2006060579A3
WO2006060579A3 PCT/US2005/043480 US2005043480W WO2006060579A3 WO 2006060579 A3 WO2006060579 A3 WO 2006060579A3 US 2005043480 W US2005043480 W US 2005043480W WO 2006060579 A3 WO2006060579 A3 WO 2006060579A3
Authority
WO
WIPO (PCT)
Prior art keywords
options
apparatuses
methods
vertical applications
providing hosted
Prior art date
Application number
PCT/US2005/043480
Other languages
French (fr)
Other versions
WO2006060579A2 (en
Inventor
Jonathan R Bezeau
Asanka Jayasuriya
Nicholas R Manson
Original Assignee
Siebel Systems Inc
Jonathan R Bezeau
Asanka Jayasuriya
Nicholas R Manson
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siebel Systems Inc, Jonathan R Bezeau, Asanka Jayasuriya, Nicholas R Manson filed Critical Siebel Systems Inc
Priority to AU2005311781A priority Critical patent/AU2005311781A1/en
Priority to CN2005800410274A priority patent/CN101438269B/en
Priority to EP05852644A priority patent/EP1839185A4/en
Priority to JP2007543620A priority patent/JP5588595B2/en
Priority to CA002586397A priority patent/CA2586397A1/en
Publication of WO2006060579A2 publication Critical patent/WO2006060579A2/en
Publication of WO2006060579A3 publication Critical patent/WO2006060579A3/en

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Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Educational Administration (AREA)
  • Game Theory and Decision Science (AREA)
  • Development Economics (AREA)
  • Marketing (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

Embodiments of the invention provide methods and apparatuses for providing hosted highly tailored vertical applications. In accordance with one embodiment, a set of universal configuration options for a customer relationship management application is created and presented to a user. The user selects one or more options from the set of options provided and the selected options are used to automatically configure a tailored customer relationship management application. For one embodiment of the invention multiple incompatible business entities and processes from existing verticals are decomposed to provide a set of configurations options to a customer company. The Customer Company selects from the provided configuration options and a highly tailored vertical is automatically configured based upon the selected configuration options.
PCT/US2005/043480 2004-11-30 2005-11-30 Methods and apparatuses for providing hosted tailored vertical applications WO2006060579A2 (en)

Priority Applications (5)

Application Number Priority Date Filing Date Title
AU2005311781A AU2005311781A1 (en) 2004-11-30 2005-11-30 Methods and apparatuses for providing hosted tailored vertical applications
CN2005800410274A CN101438269B (en) 2004-11-30 2005-11-30 Methods and apparatuses for providing hosted tailored vertical applications
EP05852644A EP1839185A4 (en) 2004-11-30 2005-11-30 Methods and apparatuses for providing hosted tailored vertical applications
JP2007543620A JP5588595B2 (en) 2004-11-30 2005-11-30 Method and apparatus for providing hosted tailored vertical applications
CA002586397A CA2586397A1 (en) 2004-11-30 2005-11-30 Methods and apparatuses for providing hosted tailored vertical applications

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US11/001,358 2004-11-30
US11/001,358 US7958161B2 (en) 2004-11-30 2004-11-30 Methods and apparatuses for providing hosted tailored vertical applications

Publications (2)

Publication Number Publication Date
WO2006060579A2 WO2006060579A2 (en) 2006-06-08
WO2006060579A3 true WO2006060579A3 (en) 2009-04-16

Family

ID=36565729

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2005/043480 WO2006060579A2 (en) 2004-11-30 2005-11-30 Methods and apparatuses for providing hosted tailored vertical applications

Country Status (7)

Country Link
US (1) US7958161B2 (en)
EP (1) EP1839185A4 (en)
JP (2) JP5588595B2 (en)
CN (1) CN101438269B (en)
AU (1) AU2005311781A1 (en)
CA (1) CA2586397A1 (en)
WO (1) WO2006060579A2 (en)

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US20090292806A1 (en) * 2008-05-22 2009-11-26 Microsoft Corporation Management of Remotely Hosted Services
US9792585B2 (en) * 2012-06-21 2017-10-17 Google Inc. Mobile application management

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Also Published As

Publication number Publication date
JP5705257B2 (en) 2015-04-22
CN101438269B (en) 2010-12-08
JP2008522294A (en) 2008-06-26
JP5588595B2 (en) 2014-09-10
WO2006060579A2 (en) 2006-06-08
EP1839185A2 (en) 2007-10-03
EP1839185A4 (en) 2010-01-06
CN101438269A (en) 2009-05-20
AU2005311781A2 (en) 2006-06-08
US7958161B2 (en) 2011-06-07
AU2005311781A1 (en) 2006-06-08
US20060117065A1 (en) 2006-06-01
JP2013152752A (en) 2013-08-08
CA2586397A1 (en) 2006-06-08

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