WO2005017668B1 - Systems and methods for providing benchmark services to customers - Google Patents
Systems and methods for providing benchmark services to customersInfo
- Publication number
- WO2005017668B1 WO2005017668B1 PCT/US2004/024102 US2004024102W WO2005017668B1 WO 2005017668 B1 WO2005017668 B1 WO 2005017668B1 US 2004024102 W US2004024102 W US 2004024102W WO 2005017668 B1 WO2005017668 B1 WO 2005017668B1
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- benchmark
- data
- providing
- customer
- services according
- Prior art date
Links
Abstract
Systems and methods are disclosed for providing benchmark services to customers. The services may be provided through a benchmark provider. The benchmark provider may build a benchmark database based on data collected from customers and/or third party sources. The submission of benchmark data can be made optional to the customer and, thus, not a requirement to receive service(s) from the benchmark provider. In addition, the benchmark database may be built as a comprehensive database, such that it is well-populated and provides benchmark data for many or all types of functional areas (e.g., FIN, CRM, SCM, SRM, HR, etc.), industries and/or sizes of companies. Offers for benchmark services may be presented to customers and specific service(s) may be provided in accordance with the service election(s) made by each customer.
Claims
1. A method for electronically providing benchmark services to customers, the method comprising: collecting data from a plurality of customers and storing the collected data in a server; electronically processing collected data from each customer to determine if the data is valid; electronically building a comprehensive benchmark database based on the collected data that is determined to be valid, the comprehensive benchmark database including data for at least a plurality of different functional areas; presenting offers to customers, the offers including the option to select at least one type of benchmark service to receive data from the comprehensive benchmark database; and providing benchmark services to customers in accordance with the benchmark service selected by each customer.
2. A method for providing benchmark services according to claim
1 , wherein collecting comprises presenting requests for data to the plurality of customers, wherein each request for data includes a request to submit data for the benchmark database.
3. A method for providing benchmark services according to claim
2, wherein the selected services are provided by a benchmark provider and further wherein the request for data is made optional to each customer such that the customer may decline the request and still receive services from the benchmark provider.
4. A method for providing benchmark services according to claim
3, wherein the request for data includes a guarantee from the benchmark provider to maintain the confidentiality of the data provided by the customer. 41
5. A method for providing benchmark services according to claim 2, wherein the request for data includes an incentive offered to the customer in return for contributing data, the incentive comprising at least one of: a payment, a discount on benchmark services, and a complimentary benchmark service.
6. A method for providing benchmark services according to claim 1 , further comprising collecting data for the comprehensive benchmark database from a plurality of third party sources.
7. A method for providing benchmark services according to claim 6, wherein the plurality of third party sources comprise data collection channels or sources of third parties to populate the benchmark database.
8. A method for providing benchmark services according to claim 1 , wherein processing collected data from each customer to determine if the data is valid comprises validating data when the data is determined to be within an average for comparable data submitted by other customers.
9. A method for providing benchmark services according to claim 1 , wherein the plurality of functional areas comprises at least one of: financials (FIN), customer relationship management (CRM), supply chain management (SCM), supplier relationship management (SRM), and human resources (HR).
10. A method for providing benchmark services according to claim 1 , wherein building the comprehensive benchmark database comprises building a large-scale database with benchmark data for a plurality of functional areas and for different types of industries and company sizes.
11. A method for providing benchmark services according to claim
1 , further comprising formatting collected data in accordance with an extrinsic standard, the extrinsic standard defining an electronic data structure for storing benchmark data. 42
12. A method for providing benchmark services according to claim
11 , wherein the extrinsic standard facilitates the transfer of benchmark data to the customer.
13. A method for providing benchmark services according to claim 1 , further comprising establishing a benchmark provider for providing the benchmark services to customers.
14. A method for providing benchmark services according to claim 13, wherein the benchmark provider is established as a business entity of a company with an existing base of customers, and further wherein collecting comprises collecting data from the existing customer base of the company.
15. A method for electronically providing benchmark services to customers, the benchmark services being provided by a benchmark provider, the method comprising: transmitting requests for benchmark data to a plurality of customers, each request including a request to contribute data that may be declined by a customer without affecting the customer's ability to receive benchmark services from the benchmark provider; electronically collecting data from each of the plurality of customers who accept the request to contribute data and storing the collected data in a server; electronically building a comprehensive benchmark database based on the data collected from the plurality of customers, wherein data from the benchmark database provides support for the benchmark services and the comprehensive benchmark database includes data for at least a plurality of different functional areas; presenting offers to customers, the offers including the option to select at least one type of benchmark service; and providing benchmark services to customers in accordance with the benchmark service selected by each customer.
16. A method for providing benchmark services according to claim 15, wherein the request for data includes a guarantee from the benchmark provider to maintain the confidentiality of the data provided by the customer.
17. A method for providing benchmark services according to claim 15, wherein the request for data includes an incentive offered to the customer in return for contributing data, the incentive comprising at least one of: a payment, a discount on benchmark services, and a complimentary benchmark service.
18. A method for providing benchmark services according to claim 15, wherein the benchmark database is a comprehensive benchmark database, the comprehensive benchmark database comprising data for at least one of: a plurality of functional areas, a plurality of industries, and a plurality of company sizes.
19. A method for providing benchmark services according to claim 18, wherein the plurality of functional areas comprises at least one of: financials (FIN), customer relationship management (CRM), supply chain management (SCM), supplier relationship management (SRM), and human resources (HR).
20. A method for providing benchmark services according to claim 15, further comprising formatting collected data in accordance with an extrinsic standard, the extrinsic standard defining an electronic data structure for storing benchmark data.
21. A method for providing benchmark services according to claim 20, wherein the extrinsic standard facilitates the transfer of benchmark data between the benchmark provider and the customer.
22. A method for providing benchmark services according to claim 15, further comprising establishing the benchmark provider as a business entity of a company with an existing customer base, and wherein presenting requests comprises presenting requests for data to the existing customer base of the company. 44
23. A method for providing benchmark services according to claim 15, further comprising collecting data for the benchmark database from a plurality of third party sources.
24. A method for providing benchmark services according to claim 23, wherein the plurality of third party sources comprise data collection channels or sources of third parties to populate the benchmark database.
25. A method for providing benchmark services according to claim 15, further comprising determining if collected data from each customer is valid, and wherein building a benchmark database comprises building the benchmark database only based on collected data from customers that is determined to be valid.
26. A method for providing benchmark services according to claim 15, further comprising collecting data from a plurality of third party resources, wherein building the benchmark database comprises populating the database with the data collected from the plurality of customers and third party resources to provide a large-scale benchmark database.
27. A method for providing benchmark services according to claim 15, wherein providing benchmark services comprises creating a customer account for each customer, the customer account including information indicating the services selected by the customer.
28. A system for electronically providing benchmark services to customers, the system comprising: a comprehensive benchmark database comprising benchmark data for a plurality of functional areas, a plurality of industries, and a plurality of company sizes; and a benchmark system adapted to administer and provide benchmark services to customers, wherein the benchmark services are supported by the comprehensive benchmark database, the benchmark system comprising: a server for storing data that is collected for the comprehensive benchmark database; and 45
data exchange means for transmitting benchmark data to a customer in accordance with a service offering selected by the customer.
29. A system for providing benchmark services according to claim 28, wherein the comprehensive benchmark database comprises benchmark data that is stored in accordance with an extrinsic standard, the extrinsic standard defining an electronic data structure for storing benchmark data.
30. A system for providing benchmark services according to claim 28, wherein the plurality of functional areas comprises at least one of: financials (FIN), customer relationship management (CRM), supply chain management (SCM), supplier relationship management (SRM), and human resources (HR).
31. A system for providing benchmark services according to claim 30, wherein the comprehensive benchmark database comprises data that is robust and not influenced by location or regional dependencies of the data.
32. A system for providing benchmark services according to claim 28, wherein the data collection and management means comprises means for presenting requests for benchmark data to a plurality of customers, each request including a request to contribute data that may be declined by a customer without affecting the customer's ability to received benchmark services from the benchmark provider.
33. A system for providing benchmark services according to claim
32, wherein the data collection and management means further comprises means for collecting data from each of the plurality of customers who accepted the request to contribute data.
34. A system for providing benchmark services according to claim
33, wherein the data collection and management means further comprises means for collecting data from third party sources, the third party sources comprising data collection channels or sources of third parties to populate the benchmark database. 46
35. A system for providing benchmark services according to claim 32, wherein the request to contribute data includes a guarantee to maintain the confidentiality of the data provided by the customer.
36. A system for providing benchmark services according to claim 32, wherein the request to contribute data includes an incentive offered to the customer in return for contributing data.
37. A system for providing benchmark services according to claim 28, wherein the benchmark system further comprises administrative means for providing administrative support for the benchmark services provided to customers.
38. A system for providing benchmark services according to claim 37, wherein the administrative means comprises means creating a customer account for each customer, the customer account including information indicating the services selected by the customer.
39. A system for providing benchmark services according to claim 28, wherein the data collection and management means comprises means for formatting collected data in accordance with an extrinsic standard, the extrinsic standard defining an electronic data structure for storing benchmark data.
40. A system for providing benchmark services according to claim 39, wherein the extrinsic standard facilitates the transfer of benchmark data between the benchmark provider and the customer.
41. A system for electronically providing benchmark services, the system comprising: a server for collecting data from a plurality of customers; means for building a comprehensive benchmark database based on the data collected from the plurality of customers, the comprehensive benchmark database including data for at least a plurality of functional areas; 47
means for presenting offers to customers, the offers including the option to select at least one type of benchmark service to received data from the comprehensive benchmark database; and means for providing benchmark services to customers in accordance with the benchmark service selected by each customer.
42. A system for providing benchmark services according to claim
41 , wherein the means for collecting comprises means for presenting requests for data to the plurality of customers, wherein each request for data includes a request to submit data for the benchmark database.
43. A system for providing benchmark services according to claim
42, wherein the selected services are provided by a benchmark provider and further wherein the request for data is made optional to each customer such that the customer may decline the request and still receive services from the benchmark provider.
44. A system for providing benchmark services according to claim
43, wherein the request for data includes a guarantee from the benchmark provider to maintain the confidentiality of the data provided by the customer.
45. A system for providing benchmark services according to claim 42, wherein the request for data includes an incentive offered to the customer in return for contributing data, the incentive comprising at least one of: a payment, a discount on benchmark services, and a complimentary benchmark service.
46. A system for providing benchmark services according to claim 41 , further comprising means for collecting data for the comprehensive benchmark database from a plurality of third party sources.
47. A system for providing benchmark services according to claim 41 , wherein the plurality of functional areas comprises at least one of: financials (FIN), customer relationship management (CRM), supply chain management (SCM), supplier relationship management (SRM), and human resources (HR). 48
48. A system for providing benchmark services according to claim 41 , wherein the means for building the comprehensive benchmark database comprises means for building a large-scale database with benchmark data for a plurality of functional areas and for different types of industries and company sizes.
49. A system for providing benchmark services according to claim 41 , further comprising means for formatting collected data in accordance with an extrinsic standard, the extrinsic standard defining an electronic data structure for storing benchmark data.
50. A system for providing benchmark services according to claim 49, wherein the extrinsic standard facilitates the transfer of benchmark data to the customer.
51. A system for providing benchmark services according to claim 41 , wherein the benchmark services are provided to customers by a benchmark provider, and further wherein the benchmark provider is a business entity of a company with an existing customer base.
52. A system for providing benchmark services according to claim 51 , further comprising means for collecting data from the existing customer base of the company.
53. A system for providing benchmark services according to claim 51, further comprising means for validating collected data from each customer to determine if the data is valid, and wherein the building means only uses collected data that is determined to be valid for building the database.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| EP04779239A EP1661078A4 (en) | 2003-08-06 | 2004-07-28 | Systems and methods for providing benchmark services to customers |
Applications Claiming Priority (4)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US49272203P | 2003-08-06 | 2003-08-06 | |
| US60/492,722 | 2003-08-06 | ||
| US10/835,318 US20050033631A1 (en) | 2003-08-06 | 2004-04-30 | Systems and methods for providing benchmark services to customers |
| US10/835,318 | 2004-04-30 |
Publications (3)
| Publication Number | Publication Date |
|---|---|
| WO2005017668A2 WO2005017668A2 (en) | 2005-02-24 |
| WO2005017668A3 WO2005017668A3 (en) | 2005-11-10 |
| WO2005017668B1 true WO2005017668B1 (en) | 2006-02-02 |
Family
ID=34118985
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| PCT/US2004/024102 WO2005017668A2 (en) | 2003-08-06 | 2004-07-28 | Systems and methods for providing benchmark services to customers |
Country Status (3)
| Country | Link |
|---|---|
| US (1) | US20050033631A1 (en) |
| EP (1) | EP1661078A4 (en) |
| WO (1) | WO2005017668A2 (en) |
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2004
- 2004-04-30 US US10/835,318 patent/US20050033631A1/en not_active Abandoned
- 2004-07-28 EP EP04779239A patent/EP1661078A4/en not_active Ceased
- 2004-07-28 WO PCT/US2004/024102 patent/WO2005017668A2/en active Search and Examination
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