WO2005009017A1 - Systeme et procede d'enregistrement d'informations audibles et/ou visuelles sur un serveur - Google Patents

Systeme et procede d'enregistrement d'informations audibles et/ou visuelles sur un serveur Download PDF

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Publication number
WO2005009017A1
WO2005009017A1 PCT/IL2004/000655 IL2004000655W WO2005009017A1 WO 2005009017 A1 WO2005009017 A1 WO 2005009017A1 IL 2004000655 W IL2004000655 W IL 2004000655W WO 2005009017 A1 WO2005009017 A1 WO 2005009017A1
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WO
WIPO (PCT)
Prior art keywords
recording
session
subscriber
mailbox
recorded
Prior art date
Application number
PCT/IL2004/000655
Other languages
English (en)
Inventor
Danny Knafou
Michael Herman
Original Assignee
C.R. Cellular Recorder Ltd.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by C.R. Cellular Recorder Ltd. filed Critical C.R. Cellular Recorder Ltd.
Publication of WO2005009017A1 publication Critical patent/WO2005009017A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/38—Displays
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0036—Services and arrangements where telephone services are combined with data services where the data service is an information service
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0054—Services and arrangements where telephone services are combined with data services where the data service is an electronic mail service

Definitions

  • the present invention relates to the field of recording services. More particularly, the invention relates to a system and method for recording audible and/or visual information without deploying a recording device in the vicinity of an end user.
  • Telephone recording devices are widely used to record a conversation between two or more parties, so that at a later date, the large number of details mentioned during the course of the conversations may be recalled, may be analyzed, or alternatively, may be referred to in order to e.g. resolve a dispute that may arise.
  • Fig. 1 illustrates two arrangements for recording conversations according to the prior art.
  • telephone recording device 5 is generally deployed in the vicinity of one or more of the parties that are engaged in a conversation, and may be manually or automatically activated to record the conversation, or a portion thereof.
  • recording device 5 is activated after a call is routed from phone 7 to phone 9 by telephone exchange 3.
  • Such a recording device typically includes an external speaker, a telephone line interface and a record module.
  • the conversation is recorded in a storage medium provided with the recording device, e.g. a cassette, CD or solid state memory, and a recorded conversation may be retrieved only after listening to all of the previously recorded conversations.
  • the maximum available recording time is dependant on the storage capacity of the storage medium, and is generally on the order of several hours. Conversations may not be recorded after the maximum available recording time is attained.
  • Conversation recording has recently been made possible for a traveler, for whom it is inconvenient to use his home recording device.
  • recording device 15 which is built-in within cellular telephone 11, is activated by a recipient after a call is transmitted thereto from cellular telephone 14 via base station 17.
  • the recorded conversation is stored in storage medium 16, which is also built-in within cellular telephone 11.
  • Such an easily accessible recording device which does not require any technical expertise to use, is suitable for a driver of a motor vehicle who cannot write the subject matter of a conversation while driving.
  • the duration of a conversation that may be recorded by a cellular telephone is usually quite limited, on the order of only a few minutes.
  • the present invention provides a method for recording audible and/or visual information generated in the vicinity of an end user or transmitted between two or more end users by a telephonic communication, comprising: a) determining which of said audible and/or visual information is to be recorded; b) initiating a command to commence a recording session of record- worthy audible and or visual information; and c) terminating said recording session by initiating a command, or upon termination of said telephonic communication, whereby said record-worthy information is recorded and stored in the form of a data file, in a database, by a multi-tasking server being in data communication with at least one controller being capable of establishing said telephonic communication and of obtaining data related to said telephonic communication, for generating said data file.
  • controller means a controller of a telephone network exchange, by which two or more parties making a call through said telephone network are interconnected.
  • telephone network includes a conventional wired-line telephone network with an exchange and switches, a cellular network, a fiber-optic network, the Internet, an integrated services digital network (ISDN), a satellite communication network, a cable television network (CATV), a personal hand phone system (PHS), Personal Digital Assistant network (PDA) or the like.
  • ISDN integrated services digital network
  • CATV cable television network
  • PDA Personal Digital Assistant network
  • telephonic communication means the transfer or exchange of data of any kind, such as voice, video, and multimedia between two or more end users, or between one or more end users and the server, through one or more channels of the telephone network.
  • an initiating controller preferably transmits a command to the server for the initiation of a recording session prior to the establishment of a telephonic communication.
  • the record-worthy audible and/or visual information is retrieved from the server by: a) Providing a categorized database, for storing therein and retrieving therefrom record-worthy audible and/or visual information; b) -Allowing a subscriber to access said database; c) Transmitting to and/or displaying onto a subscriber interface, upon request from said subscriber, categorized information of interest; and d) Reviewing said transmitted and/or displayed categorized information of interest.
  • the database is categorized according to subscriber telephone numbers.
  • the transmitted and/or displayed categorized information of interest is accessible by a recording-mailbox.
  • the subscriber retrieves a recorded session by selecting one of the listings available in his recording- mailbox.
  • a controller preferably determines whether at least one of the users engaging in a telephonic communication is a subscriber. Said controller then transmits a command to the server to place the recording-mailbox of said subscriber in a standby condition. Upon initiating a command to commence a recording session by said subscriber, recording of said telephonic communication commences substantially immediately after initiating said command for commencing a recording session and a recorded session is stored at an appropriate address of the database.
  • the selected recorded session may be played/viewed, forwarded or copied to the recording-mailbox of another subscriber, deleted from the recording-mailbox or saved for long-term storage.
  • the selected recorded session may be forwarded to the e-mail address of the subscriber, or alternatively, to the recording-mailbox and or e-mail address of another subscriber.
  • the selected recorded session is converted into textual information.
  • the selected recorded session is indicated by a suitable icon or by relevant textual information.
  • the information associated with the selected recorded session is transmitted to the subscriber at a predetermined day and/or time, as a reminder, or to a selected recipient.
  • the subscriber initiates a continuous recording command whereupon all incoming/outgoing calls, or all incoming/outgoing calls with which a selected user engages, are recorded and stored.
  • the subscriber interface is selected from the group of telephonic user interface, graphical user interface, display screen, and an interactive television user interface.
  • a plurality of recording sessions may be initiated during a conversation, if so desired.
  • the server Since the server has multi-tasking capabilities, more than one subscriber may initiate a recording session simultaneously.
  • a recording session may be a single-party session, in order to record desired record-worthy audible and/or visual information.
  • an entire conversation may be recorded.
  • an authorized end user may initiate a recording disable command, whereupon the server ignores commands initiated by a subscriber to commence a recording session.
  • the subscriber retrieves categorized information of interest from the database through a data network.
  • the data network is selected from the group of a telephone network, the Internet, an Intranet network, a CATV network, and a satellite communication network.
  • authorization is required prior to retrieving information of interest.
  • the database can be updated by authorized individuals, in addition to the subscriber.
  • the present invention also comprises a system for recording audible and/or visual information, comprising: a) At least one controller of a corresponding exchange, for managing transmission of audible and/or visual information between two or more end users and or for managing transmission from a single user; b) A database, for storing therein and retrieving therefrom categorized information related to recording sessions initiated by a subscriber; c) A multi-tasking server, in data communication with said at least one controller, comprising means for processing audible and/or visual data transmitted through a communication channel and a software module adapted to convert the processed data into a data file; and d) A subscriber interface for communicating with said controller, wherein a recording session of record-worthy audible and/or visual information generated in the vicinity of a subscriber or transmitted between two or more end users by a telephonic communication, upon request from said subscriber, is recordable and storable in the form of a data file, in said database, by said multi-tasking server, said server being in data communication with at least
  • the system further comprises means for retrieving and reviewing each of the stored data files.
  • system further comprises a downloadable recording-mailbox by which each stored data file is displayable and means for interacting with said recording- mailbox.
  • the means for interacting with the recording-mailbox comprises at least one of the following: a) means for selecting a desired recorded session from a list of recorded sessions; b) means for hearing and/ or viewing a recorded session; c) means for forwarding a selected session; d) means for forwarding a selected session to the recording- mailbox of another subscriber; e) means for forwarding a selected session to a selected e-mail address; f) means for copying a selected session to the recording-mailbox of another subscriber; g) means for deleting a selected session; h) means for saving a selected session for long-term storage within the recording-mailbox; i) means for converting a selected session into textual information; j) means for making a selected session noticeable; k) means for making a selected session noticeable by means of a suitable icon;
  • system further comprises means for initiating a continuous recording command by which all incoming/outgoing calls, or all incoming/outgoing calls with which a selected user engages, are recordable and storable.
  • Fig. 1 is a schematic drawing of two arrangements for recording conversations according to the prior art
  • Fig. 2 is a schematic drawing of a system for recording telephone conversations, in accordance with the present invention
  • Fig. 3 is a schematic drawing of a recording system adapted to communicate with a plurality of controllers
  • Fig. 4 is a schematic drawing of a system for recording cellular telephone conversations, in accordance with the present invention
  • Fig. 5 is a schematic drawing of a method for initiating a single- party recording session
  • Fig. 6 is drawing of an exemplary downloadable recording mailbox.
  • the present invention relates to a system and method for recording and storing telephone conversations without deploying a recording device in the vicinity of an end user, as has been known heretofore in the prior art.
  • a command is transmitted to at least one telephone exchange controller, or a controller of a base station, which is in data communication with a multi-tasking server, whereupon the conversation is recorded by said server and stored in a database.
  • a controller 20 manages all calls that are connected by means of an exchange 3 in terms of the route of the call, the phone numbers of the caller and recipient, respectively, the duration of the call, the service provider of the caller, i.e. whether a landline, international or cellular telephone network, the time of the call, etc.
  • the provider of recording services in accordance with the present invention hereinafter referred to as "provider"
  • provider has complete access to the real-time data of calls streaming through a communication channel to controller 20.
  • Server 10 which is in data communication with controller 20, comprises means for processing audible data transmitted through a communication channel and a software module well known to those skilled in the art that is adapted to convert the processed data into a data file.
  • the software module may copy the processed voice data, and then produce a data file. Server 10 therefore allows audible information transmitted from the caller to the recipient to be recorded.
  • controller 20 When a call is connected by exchange 3, controller 20 is automatically notified if one of the parties engaged in a conversation is a subscriber of the recording services according to the present invention (hereinafter referred to as "subscriber").
  • subscriber may initiate a command, e.g. by depressing on the keypad *100, to commence recording a portion of a conversation. The conversation is then put on hold for a fraction of a second while the record initiation command is transmitted to the controller.
  • Controller 20 verifies (whenever desired) that the command initiator is a subscriber, and then transfers the command to server 10, whereupon a recording session commences.
  • initiation of a command e.g. by depressing on the keypad *101 terminates the recording session.
  • a plurality of recording sessions may be initiated during a conversation, if so desired. It will be appreciated that more than one subscriber may record a conversation simultaneously.
  • a subscriber desires to record an entire conversation, he may initiate a command, e.g. by depressing * 100 on the keypad, prior to dialing the number of the intended recipient.
  • the controller then transmits to the server that the immediately following conversation placed from the same phone number should be completely recorded.
  • a recording disable command e.g. by depressing *99 on the keypad, whereupon server 10 ignores commands initiated by other parties engaging in the conversation to initiate a recording session.
  • the initiator of a recording disable command does not necessarily have to be a subscriber, but rather may pay a nominal maintenance fee to the provider, so that he may be able to initiate a recording disable command according to his discretion.
  • a manager of an organization may therefore initiate a continuous recording command, e.g. by depressing on the keypad *200, whereupon all incoming and outgoing calls of all employees, or of selected employees, are recorded and stored.
  • parents may initiate a continuous recording command for recording and storing all outgoing calls made by children, in order to monitor their content.
  • the server Since the server receives the record initiation commands, the server is able to store each recording session with reference to the phone number of the record initiator. A subscriber therefore may retrieve all recorded sessions that he initiated by calling the retrieval control.
  • a recording-mailbox is accessible upon entering a personalized authorization code. After a subscriber is authorized to access his recording-mailbox, an audible or a textual menu, which the subscriber may browse by means of any suitable subscriber interface having a screen, lists the various stored recorded sessions, as well as the corresponding phone number, of a desired party that engaged in a recorded session.
  • a recorded session may be retrieved by first reviewing a list of subscriber phone numbers, namely those subscribers that have recording privileges in conjunction with the provider, such as home phone number, cellular phone number and work phone number. After selecting a desired phone number, e.g. by depressing on the keypad *102 or by means of voice recognition, all stored recorded sessions that are associated with the selected phone number are listed one after the other in terms of the date and time of the recording session initiation.
  • subscriber phone numbers namely those subscribers that have recording privileges in conjunction with the provider, such as home phone number, cellular phone number and work phone number.
  • another audible menu is listed, from which the subscriber is requested to selected a desired action: for example, whether to retrieve the session and to listen to the recorded conversation, to delete the session from the recording- mailbox, to copy the session to the recording-mailbox of another subscriber, or to forward the session to his e-mail address or to the recording-mailbox and/or e-mail address of another subscriber, while the forwarded session is automatically deleted from the recording- mailbox of the subscriber.
  • the subscriber hears the following information: once again, the date and time of the recording session initiation, the phone numbers of the caller and recipient, respectively, the duration of the recording session and the number of days saved in the recording mailbox after being initially retrieved.
  • the session will be automatically deleted.
  • the subscriber desires to retain the session in the mailbox for long-term storage, he may initiate a request for long-term storage, e.g. by depressing on the keypad *SAVE_LONG, during the course of a retrieval session and be charged a nominal fee.
  • server 10 may communicate with a plurality of controllers.
  • a caller places a long distance call
  • one or more local exchanges transfers the call in series to a distant exchange, from which the call is connected to the intended recipient.
  • Server 10 of the provider may communicate with a plurality of controllers, whether physically located close to, or far from, a controller that manages this telephone connection between the caller and recipient by means of a suitable data network, such as Internet 30. Since the caller and recipient are generally separated by a considerable geographical distance, there is a corresponding time lag between call placement and call connection between the caller and recipient.
  • the controller which is closest to the location of the subscriber (hereinafter referred to as the "initiating controller") advantageously establishes a communication link with server 10 upon receiving a command to initiate a recording session.
  • the initiating controller may accordingly transmit a command to the server for the initiation of a recording session prior to the establishment of a communication connection between the caller and recipient.
  • the communication between the server and a controller is preferably by means of a secured leased-line or Internet Protocol (IP) channel; however, the server may also communicate with a controller by means of a CATV network or a satellite communication network.
  • IP Internet Protocol
  • controllers 21-26 having IP numbers IP21-26, respectively, are shown for managing the calls connected by corresponding exchanges.
  • Server 10 is notified by a controller 23, as indicated by the dotted line, that a subscriber is engaged in a conversation managed by controller 23.
  • the recording mailbox of that subscriber is then placed in a standby condition, so that a conversation may be instantaneously recorded and stored at a correct address if a record commencing command is initiated.
  • the present invention is also suitable for recording conversations communicated via a cellular network, as shown in Fig. 4.
  • a call between cellular telephones 11 and 14 one of the parties may initiate a command for commencing a recording session.
  • This command is received by controller 31, which may reside at base station 17, forwarded to server 10 of the provider, whereupon a conversation is recorded and stored, as described heremabove.
  • Fig. 5 illustrates another embodiment of the invention, wherein a recording session may be initiated when a subscriber is not engaged in a telephone conversation.
  • a subscriber may want to record, for example, a debate depicted by numeral 33, a lecture, some background music, or even the chirping of birds when sitting on a park bench.
  • a subscriber initiates a command for a single- party recording session, e.g. by depressing *100 on the keypad, and his cellular telephone transmits the desired voice information to base station 17.
  • the recording quality may be improved (in cases when the sources of the voice to be recorded are not in the vicinity of the telephone or in a noisy environment) by increasing the sampling resolution and/or noise filtration by subsequently depressing additional key, such as 3. If so desired, the sampling resolution may be predetermined, in order to simplify the recording of the desired voice information.
  • Controller 31 then records this voice information and stores the resulting file in the recording- mailbox of the subscriber, categorized in respect with his cellular telephone number.
  • a subsequent command e.g. initiated by depressing *101 on the keypad of the cellular telephone, terminates the single-party recording session. Of course, any recording is automatically terminated upon terminating a call.
  • the present invention is also suitable for recording multimedia information.
  • multimedia information may be recorded by a single-party recording session.
  • Any recording session regardless of the media in which the information was recorded, may be retrieved by a suitable user interface. For example, if the user interface is a cellular telephone with a graphical menu, the listings of recording sessions may be viewed, while a selected session may be heard.
  • an interactive television user interface which communicates by means of a cable modem with a television network of coaxial cables (CATN)
  • CAN television network of coaxial cables
  • a graphical menu is visible on a . television screen and a desired listing is selected by pressing a key of the user interface.
  • the user interface is a computer
  • the recording-mailbox may be downloaded onto the computer and a recording session may be retrieved in a suitable fashion, such as by a mouse or with a touch screen.
  • Listings 38- 43 are those recording sessions initiated by telephone number 914-111- 1111, as indicated by numeral 47.
  • the subscriber was the caller for session 39, and was the recipient of the call for session 40.
  • Sessions 38 and 39 were recorded from the same conversation, both being initiated within a period of 26 seconds.
  • Sessions 38-40 have been saved 1 day following retrieval.
  • Sessions 38-43 have not yet been retrieved, as indicated by the bold letters of the listing.
  • Session 42 was a single-party session since no recipient number was listed.
  • Session 43 which was a multimedia session, was forwarded from a different subscriber, since neither the number of the caller nor of the recipient are those of the subscriber.
  • the selected session may be retrieved after subsequently pressing button 51.
  • the session may be forwarded by depressing button 52, copied by depressing button 53 and sent to another subscriber by depressing button 54.
  • the session may be saved for long-term storage by clicking on button 55. If so desired, the selected session may be deleted by clicking on button 59 or converted into textual information, as well known to those skilled in the art, by depressing convert button 62.
  • Recorded sessions may be grouped by the subscriber in terms of similar icons, caller, recording session initiator, etc.
  • a recorded session, e.g. session 48 may also be easily located by adding relevant textual information 49 by depressing button 63 and the keys of a keyboard (not shown).
  • reminder button 65 When recorded session 48 is selected and reminder button 65 is depressed, the stored information may be transmitted to the subscriber at a predetermined day and/or time, as a reminder, e.g. to wish a relative "Happy Birthday," or to a selected recipient.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

L'invention porte sur un procédé et sur un système d'enregistrement d'informations audibles et/ou visuelles générées à proximité d'un utilisateur terminal ou transmises entre au moins deux utilisateurs terminaux (7, 9) par une communication téléphonique. Après avoir déterminé laquelle des informations audibles et/ou visuelles doit être enregistrée, une commande pour commencer une session d'enregistrement des informations audibles et/ou visuelles mal enregistrées est déclenchée et la session d'enregistrement est terminée par le déclenchement d'une autre commande, ou à la fin d'une communication téléphonique. Les informations mal enregistrées sont enregistrées et stockées sous forme d'un fichier de données, dans une base de données, par un serveur multitâche (10) en communication de données avec au moins un contrôleur (20) capable d'établir la communication téléphonique et d'obtenir des données relatives à la communication téléphonique, afin de générer le fichier de données.
PCT/IL2004/000655 2003-07-21 2004-07-19 Systeme et procede d'enregistrement d'informations audibles et/ou visuelles sur un serveur WO2005009017A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
IL157044A IL157044A (en) 2003-07-21 2003-07-21 A system and method for recording audio and/or visual information
IL157044 2003-07-21

Publications (1)

Publication Number Publication Date
WO2005009017A1 true WO2005009017A1 (fr) 2005-01-27

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IL (1) IL157044A (fr)
WO (1) WO2005009017A1 (fr)

Cited By (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1898617A1 (fr) * 2006-09-06 2008-03-12 Swisscom Mobile Ag Stockage centralisé des données
GB2473626A (en) * 2009-09-17 2011-03-23 Christopher Silva Recording and transferring mobile telephone conversations to a third party database
WO2011064608A1 (fr) 2009-11-24 2011-06-03 Ceudata Kft. Procédé d'exploitation d'un système de communication de données et système de communication de données
US8428559B2 (en) 2009-09-29 2013-04-23 Christopher Anthony Silva Method for recording mobile phone calls

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5995824A (en) * 1997-11-14 1999-11-30 Ericsson Inc. Cellular phone voice recorder
US6222909B1 (en) * 1997-11-14 2001-04-24 Lucent Technologies Inc. Audio note taking system and method for communication devices
WO2002035307A2 (fr) * 2000-10-24 2002-05-02 Vaeaenaenen Mikko Procede d"enregistrement vocal et moyens associes
US20020071529A1 (en) * 2000-12-11 2002-06-13 Yossi Nelkenbaum Method and system for multimedia network based data acquisition, recording and distribution
US20030123478A1 (en) * 2001-12-27 2003-07-03 Omry Paiss Method and system for recording conversation

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5995824A (en) * 1997-11-14 1999-11-30 Ericsson Inc. Cellular phone voice recorder
US6222909B1 (en) * 1997-11-14 2001-04-24 Lucent Technologies Inc. Audio note taking system and method for communication devices
WO2002035307A2 (fr) * 2000-10-24 2002-05-02 Vaeaenaenen Mikko Procede d"enregistrement vocal et moyens associes
US20020071529A1 (en) * 2000-12-11 2002-06-13 Yossi Nelkenbaum Method and system for multimedia network based data acquisition, recording and distribution
US20030123478A1 (en) * 2001-12-27 2003-07-03 Omry Paiss Method and system for recording conversation

Cited By (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1898617A1 (fr) * 2006-09-06 2008-03-12 Swisscom Mobile Ag Stockage centralisé des données
GB2473626A (en) * 2009-09-17 2011-03-23 Christopher Silva Recording and transferring mobile telephone conversations to a third party database
US8428559B2 (en) 2009-09-29 2013-04-23 Christopher Anthony Silva Method for recording mobile phone calls
WO2011064608A1 (fr) 2009-11-24 2011-06-03 Ceudata Kft. Procédé d'exploitation d'un système de communication de données et système de communication de données

Also Published As

Publication number Publication date
IL157044A0 (en) 2004-09-27
IL157044A (en) 2014-04-30

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