WO2005003881A2

WO2005003881A2 - A system that routes communication channels from different domains

Info

Publication number: WO2005003881A2
Application number: PCT/IL2004/000579
Authority: WO
Inventors: Yehoshua Sapir, (Aryeh); Shay Horovitz
Original assignee: Sapir Yehoshua Aryeh; Shay Horovitz
Priority date: 2003-07-02
Filing date: 2004-06-30
Publication date: 2005-01-13
Also published as: WO2005003881A3

Abstract

The present invention relates to a system that routes communication channels (5) from different domains. The system opens multiple parallel communication channels to phones and computers. The present invention relates also to processes for the use of the system. The system has one communication port (2), one control port (7), a switching matrix (13) that connects one fixed point device and one computing device with the appropriate software. The software works as a background task on the computing machine. The machine enables opening, routing and modifying multiple type data streams while delivering enhanced capabilities to the devices that are communicating with it.

Description

A System That Routes Communication Channels From Different Domains

The present invention consists in a system that routes communication channels from different domains [hereinafter "TeleJump System"].

Nowadays communication solutions fall into 2 broad categories: one is the analog PBX that enables routing of landline communication devices (e.g. phones). To these devices it is possible to add cellular adaptors in order to enable communication to cellular phones and achieve least cost routing. The other solution is the digital PBX unit which is a central computing unit with multiple phone land lines (e.g. phones) to which it's possible to add cellular adaptors to achieve the same goals as indicated above. The digital PBX has greater capabilities because a computing device and software is incorporated in it. Both solutions are based on a central unit that contains its own and complete logic, power supply, hardware and software and are therefore closed proprietary systems.

PBX is an abbreviation of private branch exchange, i.e. a private telephone network used within an enterprise. Users of the PBX require a certain number of outside lines for making telephone calls external to the PBX.

These solutions are not always convenient, as they require the above arrangement.

It was therefore desirable to have an arrangement which overcomes the above drawbacks.

The present invention thus consists in a TeleJump system having a communication system that comprises at least one communication port, one control port, a switching matrix that connects one fixed point device and one computing device comprising appropriate software which software works as a background task on the computing machine which machine enables opening, routing and modifying multiple type data streams while delivering enhanced capabilities to the devices that are communicating with it.

The above parts are inter alia

1. a communication port - an interface which is placed between a communication device, e.g. a cellular phone, landline, personal computer and a switching box;

2. a switching box which houses the system hardware components and some embedded software. It enables opening various communication channels through different communication devices that has the capacity to route various types of data and control streams between multiple devices.

3. a control port which is a communication port with the added function of transmitting and receiving control events, interrupting and sending and receiving messages.

4. an external computing machine which is any type of a computing device, e.g. a CPU (central processing unit) - the part of the computer in which calculations and manipulations take place; mass storage; graphics card and a sound card.

5. a software which comprises inter alia one or more of the following items: a) a mass storage device, e.g. a disk drive/ROM (read-only memory)/ EPROM (electrically erasable programmable read-only memory)/ Flash memory, or any other device that may serve as media storage for the system software and data; b) a PCB card which is substantially the main board which hosts the hardware components of the system; c) a controller which is, e.g. a computing device such as a CPU/controller that controls system events;

d) a switching-matrix [see above];

e) an echo canceling circuit which is, e.g. a circuit that filters the feedback in an audio line;

f) an electronic secretary which is, e.g. an automatic voice response and giving instructions for the system user;

g) a VOIP which is a system interface for a voice over an internet protocol communication either for a complete application or for an interface for a third party application;

h) a search engine which is, e.g. a software module that looks for any type of information including but not limited to data stored on the PC or on the network;

i) a plug-in engine which is a software module that enables additional software modules integration;

j) a Caller ID which enables the identification of the caller. (It is possible to use other means to identify the user like, for example: voice signature or password.)

k) a Mux Encoder or a Decoder which is a software module that enables the integration of multiple data streams into a single stream and their extraction . It also enables to encrypt and decrypt such data for additional security, and finally it allows data conversion to various formats as necessary by user and system requirements; I) an auditor for a process monitoring which is, e.g. a software module that creates audit trails for system resources and system activities;

m) a service integration device which is a mechanism that allows, e.g. the combination of module capabilities within the same event sequence, enabling retrieval of recordings upon user request while the user is using the electric secretary;

n) a database and/or an internet/ data access which is a system for storing and retrieving data;

o) a least cost routing analysis and activation device which device is a system that combines cost analysis , resource availability and user preferences in order to activate communication channels that are the most beneficial to the user;

p) a protocol analyzer, channel activator and/or translator which is a software module which detects communication protocols, enabling the activations of communication channels and is capable of translating data streams into the appropriate format for a given channel and user preference;

q) a replicator which is, e.g. a software module that enables the replication of software modules across the network to various computing devices;

r) a rule based policy, priority and authenticator unit which is a supervising software module that may define system rules that can be updated by system administrators and users. It also allows for the creation of rules of verification that prohibit misuse of the system or theft of system resources; s) a system resource recognizer, a resource Index and a domain recognizer which is a primary resource table periodically updated acting as a reference system; and t) an installer which is the software module responsible for global installation of all or part of total software modules on TeleJump connecting computing devices according to administrator preferences.

TeleJump does not contain its own operating system, computing device, and is relying on external computing devices as added system resources. TeleJump does not need added adaptors to achieve multiple type device connectivity as it has them in its basic structure. TeleJump does not need to physically expand a one central unit as it is based on modular construction of multiple small units that can be located anywhere and are connected via a network of any type including the Internet. TeleJump doesn't need all resources to be located at one point as it catalogs all available resources to all connected TeleJump units and any resource available anywhere is available to all TeleJump units.

TeleJump will communicate with cellular phones using plugins built per a specific phone model or by a generic plugin that can transmit and receive audio signals to any cellular phone.

TeleJump is a system that opens multiple parallel communication channels to phones and computers. The system enables least cost of communication. TeleJump makes it possible to replace the business PBX at incredibly low cost while delivering installation flexibility and true distributed survivability. The direct link to cellular and land-line communication devices creates an opportunity to upgrade their capabilities and this in turn gives TeleJump users a management advantage where ever they are.

TeleJump is the junction to all phone/pc capabilities in the organization. By using it, even the simplest of phones acquires computer capabilities such as: unlimited recording time, direct access to customer information and related data. Any call put through the system can be registered and routed according to the business's needs in a manner best suited to the business's policies.

By its nature TeleJump can function as a single unit as well as expanding into a broad network that replaces the traditional PBX. The system adapts to existing and future communication needs and can be speedily developed with standard tools.

In TeleJump, several phone devices are connected to a standard PC or LAN. The PC manages the routing between these phone devices. TeleJump's aim is to provide a transparent least cost connection for a phone call, no matter if the caller is a cellular or PBX customer. Although this document primarily focuses on cellular/normal phone calls, it should be noted that TeleJump can be implemented for many other voice based communication systems.

The connectivity between phones and PCs extend the capabilities of the cell phones. When connected to TeleJump, a phone is no longer just a device for having conversations; it might also serve as an answering machine, a reminder, a remote and even a simple switchboard. An important feature of TeleJump is enabling low-cost calls when one is on the move. One simply take the mobile, one may call the company's TeleJump number and dial the requested number.

The TeleJump system will decide on the lowest cost connection available for the destination and connect the caller. However, this is only one of the criteria by which a communication is decided by the system according to a rule system that is adapted to the users needs.

Besides the lowest cost connection, one is able to have the email read to him, arrange meetings, send emails, use voice memos and much more as more applications become, available thanks to the connectivity of TeleJump with the company's LAN. A voice -activated version of the software will enable rapid acceptance by the user and rapid process completion.

By using home/office existing infra structure it is possible to achieve low cost while at the same time creating a "functionality web" of amazing power. The conventional desktop PC has tremendous power, TeleJump can use this power to create a flexible PBX replacement that can grow incrementally. As the number of computers connected and TeleJump boxes increases so does the number of connections, capabilities, storage capacity, redundancy and features increase as well. TeleJump may have a plug-in support for enabling extended applications by other developers.

The system may work in various manners, here are some examples for such processes: a. a process for activating and conducting a call: Upon recognizing incoming communication, the electronic secretary module will be activated, to ask the caller for its needs. The system capability database and the voice recognition module in the operating system will then analyze the request for the request analyzer. When this request is recognized to talk to a particular person, the phone number will be called forth and the communication channel in the appropriate communication domain will open,

b. a process for activating and conducting a multiple channel calls: In a further embodiment there will be two or more communication devices connected to one switch or more, each of the end points (communication and computing machines) will be able to initiate communication channels and transfer data of all types simultaneously through all communication channels, thus enabling unlimited conferencing capability, data exchange and service utilization between users. c. a process for software duplication and resource utilization: TeleJump system software can be duplicated across an unlimited size of the available unlimited network including multiple copies for various activities on a single PC .

A process that enables to operate and control 3rd party Voice Over IP applications:

A VOIP connection is created by simulating the operation of keyboard and the- mouse events of user. A user that uses a 3rd party VOIP software can remotely access it by initiating a phone call to the TeleJump input ports. Telejump software is using the known format i.e. user comprehensible voice and/or data as input for the VOIP software irrespective off its internal structure or protocol .

The same process as described in d may be extended: A process as described in process d is extended to include more than one such process. TeleJump's capability to simulate user activities as well as its ability to replicate its software as needed even on the same machine to operate different types of VOIP software and thus to transfer the conversation and/or data between two or more completely incompatible VOIP software programs. Thus, a call bridge is created that enables the completion of such call.

a process for activating and conducting a continuous callback call: the ability to reverse the direction of the communication channel by performing the callback function where a user opens a communication channel with TeleJump system and requests that the system will open a communication channel to a given destination. The dialog on the first communication channel with a TeleJump system continues therefore the user is able to ask the system to open another advantageously different second communication channel for his next call. The present invention will now be illustrated in reference to the accompanying drawing without being limited by them (identical parts appearing in several Figures will be referenced by the same numerals).

The drawings show:

Figure 1 A TeleJump system comprising internal components and external communication and computing devices;

Figure 2 shows TeleJump software components and a sample of software replication;

Figure 3 shows a TeleJump call process from activation to end; and

Figure 4 shows a sample of users request management process.

The parts indicated in said drawings are similar and/or identical to those indicated above for the system

1 - communication domain - defined by the type of communication e.g.: cellular, wi-fi, Bluetooth and others as well as the operator in that domain; e.g.: a particular cellular operator, landline operator, etc.

2 - communication port - an interface between a communication device (such as cellular phone, landline, personal computer) and the switching box (described below)

3 - fixed communication device - any type of device that is capable of initiating / transferring audio/video and/or data.

4 - endpoint communication device - a communication device which is not physically attached to the switching box, and is used to communicate with the fixed communication device. 5 - communication channel - a data/audio/video transfer channel between any two communication devices such as phones, personal computers etc.

6 - switching box - houses the system hardware components and some embedded software. It is the main system component that enables opening various communication channels through different communication devices that has the capacity to route various types of data and control streams between multiple devices.

7 - control port - a communication port with the added function of transmitting and receiving control events, interrupts and messages.

8 - computing machine - any type of computing device, typically including a CPU, mass storage, graphics card and sound card.

9 - TeleJump software - all the necessary software components required to the system functions. 15 to 29. The software modules are numbered from 15-29 and are described below.

10 - mass storage device - any device such as disk drive/ROM/ EPROM/ Flash memory, or arty other that serve as media storage for the system software and data.

11 - PCB card - the main board which hosts the hardware components of the system.

12 - controller - a computing device such as CPU/controller that controls system events

13 - switching-matrix - a switching device that has the ability to route audio/video/data signals from any input to any output.

14 - echo canceling circuit - a circuit that filters the feedback in an audio line. 15 Electronic Secretary- Automatic voice response and instructions for the system user.

16 VoIP- A system interface for voice over internet protocol communication either a complete application or an interface for third party application.

17 Search Engine - A software module that looks for any type of information including but not limited to data stored on the PC or the network.

18 Plug-in Engine - A software module that enables additional software modules integration .

19 Caller ID - Enables the identification of the caller.

20 Mux , Encoder / Decoder - Software module that enables the integration of multiple data steams into a single stream and their extraction . It also enables to encrypt and decrypt such data for additional security . Additionally it allows data conversion to various formats as necessary by user and system requirements.

21 Auditor, Process Monitoring - Software module that creates audit trails for system resources and system activities.

22 Service Integration - A mechanism that allows for combination of module capabilities within the same event sequence. For example, enabling retrieval of recordings upon user request while the user is using the electric secretary.

23 Database & Internet/ Data Access - A system for storing and retrieving data.

24 Least Cost Routing Analysis and activation - A system that combines cost analysis , resource availability and user preferences in order to activate communication channels that are the most beneficial to the user. 25 Protocol Analyzer, Channel Activator & Translator - A software module that detects communication protocols, enables the activation of communication channels and is capable of translating data streams into the appropriate format for a given channel and user preference..

26 Replicator - A software module that allows for the replication of software modules across the network to various computing devices .

27 Rule based Policy, Priority and Authenticator - A supervising software module that defines system rules that can be updated by system administrators and users. It also allows for the creation of rules of verification that prohibit misuse of the system or theft of system resources (be it communication minutes or actual theft of hardware).

28 System resource recognizer & resource Index & Domain recognizer - Primary resource table periodically updated acting as a reference system .

29 Installer - The software module responsible for global installation of all or part of total software modules on TeleJump connected computing devices according to administrator preferences.

Some of said parts have already been defined in connection with the statement of case.

Drawing 1 :

Said drawing comprises the items numbered 1 to 14 except number 9, which represents the software. The description shows the interrelations between hardware and software.

The TeleJump software controls the initialization and opening of multiple communication channels [5] using one or more switching boxes [6] and allows for multiple open channels to bind in order to form a conference call for at least 2 users and integrate additional devices and services into the call. In one case, it is possible to open a communication channel [5] and initiate a call by a single user in order to interact through the system Rule based Policy module with services available through the computing machine [8] or a network of computing machines [8].

This software resides on a mass storage device [10] that can be located in any part of the system and is called from it to perform its tasks. Usually it is located in the computing machine [8] that includes at least one CPU, one storage device, and a graphics and sound card.

The TeleJump software [9] will be distributed, i.e. running on several different computing machines [8], locally or remotely located, and by its nature can be managed from any computing machine or communication device that has computing capabilities subject to the appropriate authorization. Such distribution will be initiated according to prior authorization followed by a search process to find and catalog all available system resources including TeleJump switch boxes [6], computers, networks, storage devices and all others available resources. TeleJump software [9] will then replicate its own copies in whole or in part according to need and authorization over the network, catalog itself and its data in multiple copies available to be used over the network. In that way, TeleJump software [9] will increase its redundancy and survivability if any of the system resources will not function .this can also be used to prevent use of network component if stolen.

A second level of redundancy is achieved as the TeleJump switching box [6] has its own optional connection to other TeleJump boxes and further enhancements of redundancy is achieved by using the communication devices attached to TeleJump switching boxes [6] as a 3^rd level of communication.

The TeleJump software [9] enables the opening of different communication channels [5] in parallel, each from at least one communication device and can bind any set of open communication channels [5] together. A channel is usually opened from at least one fixed communication device connected to the system to at least one endpoint communication device [4], preferably from the same communication domain [1]. In a communication channel [5], transferred signals may represent sound, data, SMS messages and system control messages. The TeleJump software [9] will send the received signals through the encoder/decoder module which is able to identify modify and rout the signal as needed according to user request and policy rules.

TeleJump software [9] will run as a background task, leaving the computing machine [8] able to perform any other routine tasks needed by its user.

By opening these communication channels [5], it becomes possible to the users of the endpoint communication devices [4] to access the software, and by using its control modules to take control of the computing machines [8] that are connected to and therefore part of the system.

The end point communication devices [3] functionality is therefore enhanced as long as a communication channel is open to the TeleJump system with the features and capabilities of the computing machine [8].

If the endpoint communication device [4] can act as a computing machine [8] in terms of having a CPU and a storage unit, TeleJump software [9] will be able to replicate itself (subject to the policy rules and authorization ) onto it, and it then becomes part of the TeleJump software [9] redundant capability. This ability is the corner stone for implementation of TeleJump.

A specific embodiment is shown in Drawing 1 which includes at least one box. In it, on a PCB [11] card there are at least: a controller [12], a switching-matrix [13], one communication port [2], one control port [7]. The switching box [6] is connected to at least one computing machine [8] that supplies it with electricity through control port [7]. The switching box [6] is connected to at least one fixed communication device [3]. The PCB [11] card conducts all of the communication between the components. This can be done via a dedicated bus or any other excepted means of communication.

In a preferred embodiment, the controller [12] will serve to encode/decode protocols of the attached communication devices in order to control them. In addition, the controller [12] will receive commands from the computing machine [8], search for available communication devices and their particular communication domain [1] and perform routing changes in the switching matrix [13]. In the preferred embodiment, there will be sockets for additional switching-matrix [13] chips on the PCB [11]. The PCB [11] card will include an echo canceling circuit [14] and optionally a storage device [10]. Preferably all power will be derived from the external computing device through the communication/control port, however it is possible to add an independent power supply source to the switching box [6].

The switching matrix [13] will preferably be embodied in a single chip that will allow 3 external channels plus one channel with tunneling capability that can access another switching matrix [13] chip inside the switching box [6] and/or connect to external switching boxes [6]. For the system to operate, at least one external port should be installed.

Each communication port [2] will be able to send/receive signals to/from a fixed communication device [3] - in its own protocol. Preferably, the analysis of a specific protocol/signal form will be dealt by the TeleJump software [9] which is running on the computing machine [8] which is communicating with the switching box [6]. Preferably, more than one of the control and communication channels [5] are multiplexed to one stream of signals that will be sent to the computing machine [8] using a single connection (for example: USB). Additional control channels will be available with the implementation of additional physical ports.

In the system, at least one computing machine [8] is connected to the switching box [6], a computer with a functioning operating system (for example: Windows/Linux) with at least one port available to connect to the switching box [6].

To the switching box [6], at least one communication port [2] is connected to at least one fixed communication device [3]. Each fixed communication device [3] can open an in- communication domain [1] channel to at least one endpoint communication device [4] and be activated by an endpoint communication device [4]. A fixed communication device [3] and an endpoint communication device [4] can be: cellular/landline phones, WiFi enabled devices, and any other communication devices (including PCs).

Preferably, the fixed communication device [3] and the endpoint communication device [4] will use the same communication domain [1].

Drawing 2:

The various software modules are shown in drawing 2.

Installer / replicator [29] - based on user defined rules and authorization will install and update TeleJump software modules on available system devices / computers utilizing file sharing technology to perform its work as a back ground task based on serverless and redundant architecture .

Capability & Resources Database [28] - A module that is in charge of the available resources and functions that the system can offer and accordingly enable requests from the system .

Policy system [27] - a module that is in charge of the rules for all system functions including for example: initiating a communication channel [5] and blocking a specific destination. In addition, it includes security features such as the ability to remove sensitive data from mobile units that are more likely to be stolen onto computers in safer locations. In this situation, the user of the mobile communication endpoint device [3] will call the fixed point communication device [3] and access the data on the computing machine [8] on a per case basis.

Replicator [26]- A software module that allows for the replication of software modules across the network to various computing devices . Domain Activator [25]-- A part of the Least Cost Routing Mechanism. A module that is in charge of translating the protocol of a specific fixed communication device [3]/specific domain [1] protocol. This module will also encode commands from the system to a specific fixed communication device [3] according to its protocol.

Least Cost Routing Mechanism [24] - A module that maps the switching matrix [13] to the TeleJump software [9] and checks for available routes according to the available hardware.

Database and Internet Data Access [23] - A system for storing and retrieving data.

Service and Integration [22] - A mechanism that allows for combination of module capabilities within the same event sequence. For example, enabling retrieval of recordings upon user request while the user is using the electric secretary.

Activity Logger [21] - A module that creates a database that logs the events in the system, Including accounting information.

Mux [20] - a multiplexer module to encode/decode several signals from different fixed communication devices [3] to the TeleJump software [9] and vice versa.

Caller ID module [19}- A module that recognizes the source of an existing channel.

Plug-in Engine [18] - A module that allows 3^rd party software vendors to add modules that modify the behavior of the system and its functionality for specific needs or as an extension to the existing capabilities .

Capability Search Engine [17] - A module that can find connectivity information needed to initiate a connection with a specific destination, in case that the Capability & Resources Database is missing the destination address.

VOIP module [16] - A module that enables opening a stream of voice over an IP network with the switching box [6], serving as a gateway for other communication domains [1] to access internet and/or intranet communication domains [1],

Electronic Secretary Module [15] - A module that works in conjunction with all other modules and especially the policy module in order to serve as a friendly interface to system users.

Drawing 3:

Drawing 3 shows a description of how a typical call is performed. The system is waiting for the call . Once it detects an incoming signal , it activates the connected communication device and delivers a welcome message. This is followed by user authentication that can be performed by using caller ID or voice verification .At this stage the system will get the chosen destination which is usually defined by the user's key presses that generate a DTMF signal . Parallel to this process the system accesses system resources and services in accordance with the user's ID and his requests. If the task required has been accomplished and the user terminated the call, the system will close the communication channel. However, if the user has indicated by its DTMF signal that he would like to reach a given destination, then the system will classify the communication domain, i.e. the chosen operator, find the resources, i.e. communication devices if no resources are missing communication channels will be initiated and the system will wait for their termination by the user in order to close them. However, if the system finds that its lacking in resources , it will access its policy data base in order to find out what should it do, for example, should it open a different communication channel and it will audit the event and wait for instructions.

The system works as follows:

The system software consists of several software modules that usually reside on a mass storage device [10] and are activated by 3 possible activators:

1. The software activity is initiated by the user of the computing machine [8] 2. The software activity is initiated by an incoming communication signal either from the endpoint communication device [4] or from an authorized user at a remote location, for example: internet/ email.

3. The software activity is initiated by a pre-fixed policy rules.

Once the TeleJump software [9] has been installed on at least one computing machine [8] connected to at least one switching box [6] it can begin to function. The initial process is of finding and cataloging through its system resource recognizer, indexer and domain recognizer or available system resources.

A second stage will be to set policy, priority and user authentication rules. Once the TeleJump software [9] has completed replicating itself across available computing machines [8], it will analyze the available communication channels [5] and communication processes it will need to perform.

Drawing 4:

The TeleJump Software [9] basic functionality is a request analyzer that can be called an agent - which upon receiving a communication signal, analyzes it to find out its type (for example: voice/data), its communication domain [1], its origin, its content, any command or control sequences embedded in it and based upon this analysis it will determine its response in accordance with its rule based policy module.

Said drawing describes the operation basic cycle of the system activated by user request that is transmitted to the request analyzer/ agent and to the system activation module . The system activation module will follow the user input, will search for services and channels locally and if required will search for them remotely while continuously updating both the user and the request analyzer/ agent .This cycle repeats itself for all system activities.

Claims

1. A TeleJump system having a communication system that comprises at least one communication port, one control port, a switching matrix that connects one fixed point device and one computing device comprising appropriate software which software works as a background task on the computing machine which machine enables opening, routing and modifying multiple type data streams while delivering enhanced capabilities to the devices that are communicating with it.

2. A TeleJump system according to Claim 1 , wherein the communication port is an interface which is placed between a communication device and a switching box.

3. A TeleJump system according to Claim 1 or 2, which comprises a switching box which houses the system hardware component and some embedded software.

4. A TeleJump system according to any of Claims 1 to 3, which comprises a central processing unit (CPU).

5. A TeleJump system according to any of Claims 1 to 4, which comprises hardware and/or software being one or more of the following items: a) a mass storage device; b) a PCB card; c) a controller; d) a switching-matrix; e) an echo canceling circuit; f) an electronic secretary; g) a VOIP; h) a search engine; i) a plug-in engine; j) a Caller ID; k) a Mux Encoder or a Decoder; I) an auditor for a process monitoring; m) a service integration device; n) a database and/or an internet/ data access; o) a routing analysis and activation device; p) a protocol analyzer, channel activator and/or translator; q) a replicator; r) a rule based policy, priority and authenticator unit; s) a system resource recognizer, a resource Index and a domain recognizer; and t) an installer.

6. A TeleJump system according to any of Claims 1 to 5, which creates a peer to peer network that combines voice and data interactive communications; that combines application modified data stream; and that incorporates a peer to peer billing mechanism.

7. A TeleJump system according to any of Claims 1 to 6, which by its ability to catalogue all connected hardware and software modules and utilizing its administrative authorization system is able to function as an anti theft device for itself and for connected devices including the ability to prevent misuse of communication privileges.

8. A TeleJump system substantially described with reference to the ccompanying drawings.

9. A process for activating and conducting a call.

10. A process according to Claim 9, conducting multiple channel calls.

11. A process for software duplication and resources utilization.

12. A process that enables to operate and control 3^rd party Voice Over IP applications.

13. A process according to Claim 12, being extended.

14. A process for activating and conducting a continuous callback call.