WO2004092986A3 - Verfahren und system zur versorgung von mehreren service-dienstleistern mit technischen servicegeräten - Google Patents

Verfahren und system zur versorgung von mehreren service-dienstleistern mit technischen servicegeräten Download PDF

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Publication number
WO2004092986A3
WO2004092986A3 PCT/DE2004/000755 DE2004000755W WO2004092986A3 WO 2004092986 A3 WO2004092986 A3 WO 2004092986A3 DE 2004000755 W DE2004000755 W DE 2004000755W WO 2004092986 A3 WO2004092986 A3 WO 2004092986A3
Authority
WO
WIPO (PCT)
Prior art keywords
service
devices
providers
supplying
service providers
Prior art date
Application number
PCT/DE2004/000755
Other languages
English (en)
French (fr)
Other versions
WO2004092986A2 (de
Inventor
Bernd Neumann
Original Assignee
Siemens Ag
Bernd Neumann
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens Ag, Bernd Neumann filed Critical Siemens Ag
Priority to EP04726434A priority Critical patent/EP1614067A2/de
Priority to DE112004001066T priority patent/DE112004001066D2/de
Priority to US10/552,196 priority patent/US7831458B2/en
Publication of WO2004092986A2 publication Critical patent/WO2004092986A2/de
Publication of WO2004092986A3 publication Critical patent/WO2004092986A3/de
Priority to NO20055242A priority patent/NO20055242L/no

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G06Q10/063112—Skill-based matching of a person or a group to a task
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06315—Needs-based resource requirements planning or analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management

Abstract

Eine Verringerung des Aufwandes auf Seite eines Service-Dienstleisters für die Versorgung seiner Servicemitarbeiter mit Servicegeräten und gleichzeitig eine Verbesserung seines Serviceprozess und/oder seiner Servicequalität ist durch ein Verfahren zur Versorgung von mehreren Service-Dienstleistern mit technischen Servicegeräten, wobei jedem der Service-Dienstleister jeweils eine Mehrzahl von Servicegeräten zugeordnet ist und jeder der Service-Dienstleister jeweils Dienstleistungen an einer Mehrzahl von Anlagenstandorten durchführt, die örtlich unterschiedlich zu Lagerstandorten für seine Servicegeräte sind, möglich, welches die folgenden Verfahrensschritte umfasst: Verwaltung der Servicegeräte durch einen Geräte-Dienstleister, dem von den Service-Dienstleistern die jeweilige Mehrzahl von Servicegeräten verfügbar gemacht ist, mit Hilfe eines Datenverarbeitungsystems, wobei jeder der Service-Dienstleister auf das Datenverarbeitungssystem zugreifen kann und über das Datenverarbeitungssystem eine Auslieferung eines oder mehrerer seiner Servicegeräte an einen gewünschten Anlagenstandort anfordern kann; Auslieferung des bzw. der angeforderten Servicegeräte(s) an den gewünschten Anlagenstandort durch den Geräte-Dienstleister.
PCT/DE2004/000755 2003-04-09 2004-04-08 Verfahren und system zur versorgung von mehreren service-dienstleistern mit technischen servicegeräten WO2004092986A2 (de)

Priority Applications (4)

Application Number Priority Date Filing Date Title
EP04726434A EP1614067A2 (de) 2003-04-09 2004-04-08 Verfahren und system zur versorgung von mehreren service-dienstleistern mit technischen servicegeräten
DE112004001066T DE112004001066D2 (de) 2003-04-09 2004-04-08 Verfahren und System zur Versorgung von mehreren Service-Diensleistern mit technischen Servicegeräten
US10/552,196 US7831458B2 (en) 2003-04-09 2004-04-08 Method and system for supplying a number of service providers with technical service devices
NO20055242A NO20055242L (no) 2003-04-09 2005-11-08 Fremgangsmate og system for a tilfore et antall av service tilbydere med tekniske serviceanordninger

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE10316481.2 2003-04-09
DE10316481 2003-04-09

Publications (2)

Publication Number Publication Date
WO2004092986A2 WO2004092986A2 (de) 2004-10-28
WO2004092986A3 true WO2004092986A3 (de) 2004-12-23

Family

ID=33185653

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/DE2004/000755 WO2004092986A2 (de) 2003-04-09 2004-04-08 Verfahren und system zur versorgung von mehreren service-dienstleistern mit technischen servicegeräten

Country Status (5)

Country Link
US (1) US7831458B2 (de)
EP (1) EP1614067A2 (de)
DE (1) DE112004001066D2 (de)
NO (1) NO20055242L (de)
WO (1) WO2004092986A2 (de)

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Also Published As

Publication number Publication date
NO20055242L (no) 2006-01-09
NO20055242D0 (no) 2005-11-08
WO2004092986A2 (de) 2004-10-28
EP1614067A2 (de) 2006-01-11
DE112004001066D2 (de) 2006-05-24
US20060277085A1 (en) 2006-12-07
US7831458B2 (en) 2010-11-09

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