WO2003003676A1 - Systeme interactif de reponse vocale - Google Patents

Systeme interactif de reponse vocale Download PDF

Info

Publication number
WO2003003676A1
WO2003003676A1 PCT/GB2002/002949 GB0202949W WO03003676A1 WO 2003003676 A1 WO2003003676 A1 WO 2003003676A1 GB 0202949 W GB0202949 W GB 0202949W WO 03003676 A1 WO03003676 A1 WO 03003676A1
Authority
WO
WIPO (PCT)
Prior art keywords
user
message
email
telephone
contact information
Prior art date
Application number
PCT/GB2002/002949
Other languages
English (en)
Inventor
James Teague Morris
Bahul Neel Upadhyaya
Original Assignee
Eckoh Technologies (Uk) Limited
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Eckoh Technologies (Uk) Limited filed Critical Eckoh Technologies (Uk) Limited
Priority to EP02748983A priority Critical patent/EP1413100A1/fr
Publication of WO2003003676A1 publication Critical patent/WO2003003676A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L61/00—Network arrangements, protocols or services for addressing or naming
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5307—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5322—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording text messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
    • H04M2203/4509—Unified messaging with single point of access to voicemail and other mail or messaging systems

Abstract

L'invention concerne un procédé qui permet de fournir des services téléphoniques à l'utilisateur suite à la réception d'un message textuel. Ce procédé consiste d'abord à accéder aux informations personnelles de contact pour le compte de l'utilisateur, lesquelles informations contiennent des numéros de téléphone ; à recevoir ensuite un message textuel pour le compte de l'utilisateur, lequel message ne contient pas de numéro de téléphone; à recevoir une commande émanant de l'utilisateur pour répondre au message textuel en établissant une communication téléphonique; et enfin, à établir une communication téléphonique avec un numéro de téléphone sélectionné dans les informations personnelles de contact, au moins en partie sur la base des informations reçues dans ledit message textuel.
PCT/GB2002/002949 2001-06-27 2002-06-27 Systeme interactif de reponse vocale WO2003003676A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
EP02748983A EP1413100A1 (fr) 2001-06-27 2002-06-27 Systeme interactif de reponse vocale

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
GB0115715.5 2001-06-27
GB0115715A GB2377119A (en) 2001-06-27 2001-06-27 Interactive voice response system

Publications (1)

Publication Number Publication Date
WO2003003676A1 true WO2003003676A1 (fr) 2003-01-09

Family

ID=9917455

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/GB2002/002949 WO2003003676A1 (fr) 2001-06-27 2002-06-27 Systeme interactif de reponse vocale

Country Status (3)

Country Link
EP (1) EP1413100A1 (fr)
GB (1) GB2377119A (fr)
WO (1) WO2003003676A1 (fr)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2008104989A1 (fr) * 2007-02-26 2008-09-04 Amin Darshil Dharmisht Système pour accès téléphonique à un courrier électronique (tate)
EP2608506A1 (fr) 2011-12-01 2013-06-26 Krea Icerik Hizmetleri Ve Produksiyon Anonim Sirketi Système et procédé pour développer les centres d'appel

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1997039564A1 (fr) * 1996-04-12 1997-10-23 Motorola Inc. Procede d'initiation d'un appel dans un systeme de communication
WO1998035481A2 (fr) * 1997-01-27 1998-08-13 Ure Michael J Etablissement de communications par commutation de circuit en utilisant une adresse de commutation par paquets telle qu'une adresse internet ou similaire
EP0957621A2 (fr) * 1998-05-11 1999-11-17 International Business Machines Corporation Messagerie électronique d'ordinateur à support téléphonique

Family Cites Families (13)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5481595A (en) * 1994-03-08 1996-01-02 Uniden America Corp. Voice tag in a telephone auto-dialer
GB2327554B (en) * 1997-07-16 2002-02-13 Nokia Mobile Phones Ltd Radio telephone headset
US6304636B1 (en) * 1997-12-23 2001-10-16 At&T Corp. Forwarding voice messages to a called party using electronic mail
ATE485669T1 (de) * 1998-03-02 2010-11-15 Parus Holdings Inc Nachrichtensystem basiert auf internet und telefonie
WO1999065256A2 (fr) * 1998-06-10 1999-12-16 Logica, Inc. Systeme et procede pour acheminer des messages electroniques a des telephones portables
US6246983B1 (en) * 1998-08-05 2001-06-12 Matsushita Electric Corporation Of America Text-to-speech e-mail reader with multi-modal reply processor
AU6499799A (en) * 1998-09-24 2000-04-10 Crossmedia Networks Corporation Interactive voice dialog application platform and methods for using the same
EP1204964B1 (fr) * 1999-07-21 2005-04-06 Lucent Technologies Inc. Procede ameliore de conversion de texte en un message parle
US20020067805A1 (en) * 1999-08-13 2002-06-06 Christopher C. Andrews Method of and apparatus for interactive automated production and recording of an audio file and providing automated addressable access to and transmission and playback of recorded audio files
CA2323686A1 (fr) * 1999-12-23 2001-06-23 Nortel Networks Limited Methodes pour envoyer un message a partir d'un telephone
US6765996B2 (en) * 2000-03-02 2004-07-20 John Francis Baxter, Jr. Audio file transmission method
WO2001086897A1 (fr) * 2000-05-10 2001-11-15 Plezecall, Inc. Systeme permettant des connexions telephoniques en un clic
EP1156630A1 (fr) * 2000-05-15 2001-11-21 Alcatel Méthode automatique de placer un appel après la réception d'un émail en utilisant des services ... pour déterminer le numéro de téléphone

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1997039564A1 (fr) * 1996-04-12 1997-10-23 Motorola Inc. Procede d'initiation d'un appel dans un systeme de communication
WO1998035481A2 (fr) * 1997-01-27 1998-08-13 Ure Michael J Etablissement de communications par commutation de circuit en utilisant une adresse de commutation par paquets telle qu'une adresse internet ou similaire
EP0957621A2 (fr) * 1998-05-11 1999-11-17 International Business Machines Corporation Messagerie électronique d'ordinateur à support téléphonique

Also Published As

Publication number Publication date
GB2377119A (en) 2002-12-31
EP1413100A1 (fr) 2004-04-28
GB0115715D0 (en) 2001-08-22

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