GB0115715D0 - Interactive voice response system - Google Patents

Interactive voice response system

Info

Publication number
GB0115715D0
GB0115715D0 GBGB0115715.5A GB0115715A GB0115715D0 GB 0115715 D0 GB0115715 D0 GB 0115715D0 GB 0115715 A GB0115715 A GB 0115715A GB 0115715 D0 GB0115715 D0 GB 0115715D0
Authority
GB
United Kingdom
Prior art keywords
voice response
response system
interactive voice
interactive
voice
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
GBGB0115715.5A
Other versions
GB2377119A (en
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
365 PLC
Original Assignee
365 PLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 365 PLC filed Critical 365 PLC
Priority to GB0115715A priority Critical patent/GB2377119A/en
Publication of GB0115715D0 publication Critical patent/GB0115715D0/en
Priority to PCT/GB2002/002949 priority patent/WO2003003676A1/en
Priority to EP02748983A priority patent/EP1413100A1/en
Publication of GB2377119A publication Critical patent/GB2377119A/en
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L61/00—Network arrangements, protocols or services for addressing or naming
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5307—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5322—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording text messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
    • H04M2203/4509—Unified messaging with single point of access to voicemail and other mail or messaging systems
GB0115715A 2001-06-27 2001-06-27 Interactive voice response system Withdrawn GB2377119A (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
GB0115715A GB2377119A (en) 2001-06-27 2001-06-27 Interactive voice response system
PCT/GB2002/002949 WO2003003676A1 (en) 2001-06-27 2002-06-27 Interactive voice response system
EP02748983A EP1413100A1 (en) 2001-06-27 2002-06-27 Interactive voice response system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB0115715A GB2377119A (en) 2001-06-27 2001-06-27 Interactive voice response system

Publications (2)

Publication Number Publication Date
GB0115715D0 true GB0115715D0 (en) 2001-08-22
GB2377119A GB2377119A (en) 2002-12-31

Family

ID=9917455

Family Applications (1)

Application Number Title Priority Date Filing Date
GB0115715A Withdrawn GB2377119A (en) 2001-06-27 2001-06-27 Interactive voice response system

Country Status (3)

Country Link
EP (1) EP1413100A1 (en)
GB (1) GB2377119A (en)
WO (1) WO2003003676A1 (en)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2008104989A1 (en) * 2007-02-26 2008-09-04 Amin Darshil Dharmisht A system for telephone access to electronic mail (tate)
EP2608506A1 (en) 2011-12-01 2013-06-26 Krea Icerik Hizmetleri Ve Produksiyon Anonim Sirketi A System And Method For Developing and monitoring IVR dialogs

Family Cites Families (16)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5481595A (en) * 1994-03-08 1996-01-02 Uniden America Corp. Voice tag in a telephone auto-dialer
WO1997039564A1 (en) * 1996-04-12 1997-10-23 Motorola Inc. Method of originating a call in a communication system
JP4361139B2 (en) * 1997-01-27 2009-11-11 サムハイン ユニオン エルエルシー Set up call by circuit switching using packet switching address such as Internet address
GB2327554B (en) * 1997-07-16 2002-02-13 Nokia Mobile Phones Ltd Radio telephone headset
US6304636B1 (en) * 1997-12-23 2001-10-16 At&T Corp. Forwarding voice messages to a called party using electronic mail
ES2354408T3 (en) * 1998-03-02 2011-03-14 Parus Holdings, Inc. INTERNET AND TELEPHONY-BASED MESSAGE SYSTEM.
GB2337399A (en) * 1998-05-11 1999-11-17 Ibm Computer E-mail with telephony support
WO1999065256A2 (en) * 1998-06-10 1999-12-16 Logica, Inc. System and method for delivering e-mail notification to mobile phones
US6246983B1 (en) * 1998-08-05 2001-06-12 Matsushita Electric Corporation Of America Text-to-speech e-mail reader with multi-modal reply processor
WO2000018100A2 (en) * 1998-09-24 2000-03-30 Crossmedia Networks Corporation Interactive voice dialog application platform and methods for using the same
JP2003520983A (en) * 1999-07-21 2003-07-08 アバイア テクノロジー コーポレーション Improved text-to-speech conversion
US20020067805A1 (en) * 1999-08-13 2002-06-06 Christopher C. Andrews Method of and apparatus for interactive automated production and recording of an audio file and providing automated addressable access to and transmission and playback of recorded audio files
CA2323686A1 (en) * 1999-12-23 2001-06-23 Nortel Networks Limited Methods for addressing a message from a telephone
US6765996B2 (en) * 2000-03-02 2004-07-20 John Francis Baxter, Jr. Audio file transmission method
AU2001261341A1 (en) * 2000-05-10 2001-11-20 Plezecall, Inc. System for enabling one-click telephone connections
EP1156630A1 (en) * 2000-05-15 2001-11-21 Alcatel Method for automatically returning a phone call upon receipt of an electronic mail and using directory inquiries services to obtain the phone number

Also Published As

Publication number Publication date
WO2003003676A1 (en) 2003-01-09
GB2377119A (en) 2002-12-31
EP1413100A1 (en) 2004-04-28

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Legal Events

Date Code Title Description
WAP Application withdrawn, taken to be withdrawn or refused ** after publication under section 16(1)