WO2002041105A3 - Online diagnosing of computer hardware and software - Google Patents

Online diagnosing of computer hardware and software Download PDF

Info

Publication number
WO2002041105A3
WO2002041105A3 PCT/US2001/043538 US0143538W WO0241105A3 WO 2002041105 A3 WO2002041105 A3 WO 2002041105A3 US 0143538 W US0143538 W US 0143538W WO 0241105 A3 WO0241105 A3 WO 0241105A3
Authority
WO
WIPO (PCT)
Prior art keywords
computer
repair
scripts
software
computer hardware
Prior art date
Application number
PCT/US2001/043538
Other languages
French (fr)
Other versions
WO2002041105A9 (en
WO2002041105A2 (en
Inventor
Robert Wing
Harvey Lawton
Original Assignee
Dmo Inc
Robert Wing
Harvey Lawton
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Dmo Inc, Robert Wing, Harvey Lawton filed Critical Dmo Inc
Priority to US10/450,011 priority Critical patent/US20040236843A1/en
Priority to EP01989734A priority patent/EP1337905A4/en
Priority to MXPA03004289A priority patent/MXPA03004289A/en
Priority to CA002428599A priority patent/CA2428599A1/en
Priority to AU2002228620A priority patent/AU2002228620A1/en
Priority to BR0115349-8A priority patent/BR0115349A/en
Priority to NZ526097A priority patent/NZ526097A/en
Priority to JP2002542967A priority patent/JP2004514208A/en
Publication of WO2002041105A2 publication Critical patent/WO2002041105A2/en
Publication of WO2002041105A3 publication Critical patent/WO2002041105A3/en
Publication of WO2002041105A9 publication Critical patent/WO2002041105A9/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2294—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing by remote test
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0709—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0748—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a remote unit communicating with a single-box computer node experiencing an error/fault

Abstract

A method and apparatus for online diagnosis and repair of computer hardware and software are provided. A client application and executable program scripts are downloaded to a computer (108) to be diagnosed. The client application executes the scripts and returns information obtained as a result of executing those scripts to a server (104). The server (104) then applies a rule based analysis to the returned information and provides a disposition to the computer (108) to be diagnosed. The disposition may include information regarding a potential remedy for the detected problems, or may include provisions to automatically effect a repair. In one embodiment, the client computer (108) is directed to the exact universal resource location at which information or a file needed to effect a repair can be found.
PCT/US2001/043538 2000-11-15 2001-11-15 Online diagnosing of computer hardware and software WO2002041105A2 (en)

Priority Applications (8)

Application Number Priority Date Filing Date Title
US10/450,011 US20040236843A1 (en) 2001-11-15 2001-11-15 Online diagnosing of computer hardware and software
EP01989734A EP1337905A4 (en) 2000-11-15 2001-11-15 Online diagnosing of computer hardware and software
MXPA03004289A MXPA03004289A (en) 2000-11-15 2001-11-15 Online diagnosing of computer hardware and software.
CA002428599A CA2428599A1 (en) 2000-11-15 2001-11-15 Online diagnosing of computer hardware and software
AU2002228620A AU2002228620A1 (en) 2000-11-15 2001-11-15 Online diagnosing of computer hardware and software
BR0115349-8A BR0115349A (en) 2000-11-15 2001-11-15 Computer hardware and software online diagnostics
NZ526097A NZ526097A (en) 2000-11-15 2001-11-15 Online diagnosing of computer hardware and software from a remote location without requiring human assistance
JP2002542967A JP2004514208A (en) 2000-11-15 2001-11-15 Online diagnostics of computer hardware and software

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US71396600A 2000-11-15 2000-11-15
US09/713,966 2000-11-15

Publications (3)

Publication Number Publication Date
WO2002041105A2 WO2002041105A2 (en) 2002-05-23
WO2002041105A3 true WO2002041105A3 (en) 2002-08-29
WO2002041105A9 WO2002041105A9 (en) 2003-02-13

Family

ID=24868270

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2001/043538 WO2002041105A2 (en) 2000-11-15 2001-11-15 Online diagnosing of computer hardware and software

Country Status (8)

Country Link
EP (1) EP1337905A4 (en)
JP (1) JP2004514208A (en)
AU (1) AU2002228620A1 (en)
BR (1) BR0115349A (en)
CA (1) CA2428599A1 (en)
MX (1) MXPA03004289A (en)
NZ (1) NZ526097A (en)
WO (1) WO2002041105A2 (en)

Families Citing this family (30)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7904527B2 (en) 2002-09-30 2011-03-08 Sony Ericsson Mobile Communications Ab System and method for remote servicing of embedded devices
US20040249914A1 (en) 2003-05-21 2004-12-09 Flocken Philip A. Computer service using automated local diagnostic data collection and automated remote analysis
US9069666B2 (en) 2003-05-21 2015-06-30 Hewlett-Packard Development Company, L.P. Systems and methods for controlling error reporting and resolution
US7260744B2 (en) * 2003-10-21 2007-08-21 Sap Aktiengesellschaft Computer system diagnosis with user-developed procedure
US7263634B2 (en) * 2003-10-21 2007-08-28 Sap Aktiengesellschaft Failures of computer system diagnostic procedures addressed in specified order
US20050102569A1 (en) * 2003-10-22 2005-05-12 Yuh-Cherng Wu Performing diagnosis in a computer system
US7260750B2 (en) 2003-10-22 2007-08-21 Sap Aktiengesellschaft Computer system diagnostic procedures performed in specified order
US7328376B2 (en) 2003-10-31 2008-02-05 Sun Microsystems, Inc. Error reporting to diagnostic engines based on their diagnostic capabilities
US7284155B2 (en) * 2004-03-29 2007-10-16 Hewlett-Packard Development Company, L.P. Remote software support agent system with electronic documents for troubleshooting
US7257550B2 (en) * 2004-04-02 2007-08-14 Canon Development Americas, Inc. Leveraging instant messaging presence to drive sales opportunities
JP2006139493A (en) * 2004-11-11 2006-06-01 Brother Ind Ltd Remote diagnostic device
US20070022320A1 (en) * 2005-07-19 2007-01-25 Flocken Phil A Support automation
DE102005040822A1 (en) * 2005-08-24 2007-03-15 Siemens Ag Method for system diagnostics in technical systems
US20070124367A1 (en) * 2005-11-29 2007-05-31 Guoxin Fan Integrated Mobile Diagnostics and Electronic Customer Care Test Script with Browser
US7921335B2 (en) * 2007-04-24 2011-04-05 The Boeing Company System diagnostic utility
EP2026210A1 (en) * 2007-08-14 2009-02-18 Harman Becker Automotive Systems GmbH Testing hardware configurations
JP5216535B2 (en) * 2008-11-04 2013-06-19 株式会社オプティム Knowledge information storage management system, server, operator terminal, and support information management method
EP2394219A4 (en) 2009-11-19 2013-07-24 Sony Corp System health and performance care of computing devices
US8458521B2 (en) * 2010-02-15 2013-06-04 Accenture Global Services Limited Remote technical support employing a configurable executable application
JP5961384B2 (en) * 2012-01-12 2016-08-02 株式会社オプティム Diagnosis target terminal, server, method, and program for performing diagnosis and coping
US9413893B2 (en) 2012-04-05 2016-08-09 Assurant, Inc. System, method, apparatus, and computer program product for providing mobile device support services
US9483344B2 (en) 2012-04-05 2016-11-01 Assurant, Inc. System, method, apparatus, and computer program product for providing mobile device support services
JP5259859B1 (en) * 2012-05-21 2013-08-07 株式会社東芝 Information distribution apparatus, information distribution system, and information distribution method
US10831641B2 (en) 2016-09-08 2020-11-10 At&T Intellectual Property I, L.P. Method and apparatus for determining a performance impact by a software upgrade of a mobile user endpoint device
US10884901B2 (en) 2018-08-24 2021-01-05 Microsoft Technology Licensing, Llc System and method for configurable and proactive application diagnostics and recovery
US11119894B2 (en) 2018-08-24 2021-09-14 Microsoft Technology Licensing, Llc System and method for configurable and proactive application diagnostics and recovery
KR102021466B1 (en) * 2019-02-13 2019-09-16 국방과학연구소 Method and apparatus for configuring test environment of tactical data link software and computer readible storage medium therefor
JP2020154695A (en) * 2019-03-20 2020-09-24 富士ゼロックス株式会社 Information processing apparatus and information processing program
CN110471783B (en) * 2019-07-22 2023-04-14 珠海金山数字网络科技有限公司 Method and system for fault positioning of downtime
US11436362B1 (en) * 2021-10-29 2022-09-06 Snowflake Inc. Native applications using database roles

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5901286A (en) * 1996-11-15 1999-05-04 Canon Information Systems, Inc. Method and apparatus for communicating with a network peripheral
GB2333169A (en) * 1998-01-13 1999-07-14 Ibm Diagnostic system
US5983364A (en) * 1997-05-12 1999-11-09 System Soft Corporation System and method for diagnosing computer faults
US6145096A (en) * 1998-05-06 2000-11-07 Motive Communications, Inc. Method, system and computer program product for iterative distributed problem solving

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH06214820A (en) * 1992-11-24 1994-08-05 Xerox Corp Interactive diagnostic-data transmission system for remote diagnosis
JP3796811B2 (en) * 1996-05-01 2006-07-12 ソニー株式会社 Repair work arrangement apparatus and method
JP3145946B2 (en) * 1997-03-13 2001-03-12 静岡日本電気株式会社 Remote inspection method
JPH11143730A (en) * 1997-11-14 1999-05-28 Hitachi Ltd Method for testing computer system device

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5901286A (en) * 1996-11-15 1999-05-04 Canon Information Systems, Inc. Method and apparatus for communicating with a network peripheral
US5983364A (en) * 1997-05-12 1999-11-09 System Soft Corporation System and method for diagnosing computer faults
GB2333169A (en) * 1998-01-13 1999-07-14 Ibm Diagnostic system
US6145096A (en) * 1998-05-06 2000-11-07 Motive Communications, Inc. Method, system and computer program product for iterative distributed problem solving

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of EP1337905A4 *

Also Published As

Publication number Publication date
CA2428599A1 (en) 2002-05-23
MXPA03004289A (en) 2004-09-10
NZ526097A (en) 2005-03-24
BR0115349A (en) 2004-07-06
AU2002228620A1 (en) 2002-05-27
EP1337905A2 (en) 2003-08-27
JP2004514208A (en) 2004-05-13
EP1337905A4 (en) 2006-11-08
WO2002041105A9 (en) 2003-02-13
WO2002041105A2 (en) 2002-05-23

Similar Documents

Publication Publication Date Title
WO2002041105A3 (en) Online diagnosing of computer hardware and software
Van Hoorn et al. Kieker: A framework for application performance monitoring and dynamic software analysis
WO2007008590A3 (en) Distributed capture and aggregation of dynamic application usage information
EP1480128A3 (en) Computer service using automated local diagnostic data collection and automated remote analysis
EP0926592A3 (en) Software emulation system
EP0864980A3 (en) Method for analyzing computer performance data
WO2008020313A3 (en) Dynamically identifying, selecting and extracting objects rendered by a software application
BRPI0618412A2 (en) method for monitoring events derived from a presentation layer, method for analyzing method events, system for monitoring events in a presentation layer of a target computer application, and method for monitoring a host application functionality
DE60001393D1 (en) PROCEDURE FOR MONITORING THE PROGRAM SEQUENCE
WO2006062815A3 (en) System and method for constructing cognitive programs
GB0402656D0 (en) Improved diagnostic exerciser and methods therefor
Harman et al. Automated session data repair for web application regression testing
EP1191353A3 (en) Method and apparatus for centralized processing of oilfield or waterfield engineering data for design and analysis from distributed locations
HK1037749A1 (en) Automatic job resource usage and retrieval.
WO2003038555A8 (en) Collaboration-enabled enterprise
Cleland-Huang et al. Achieving lightweight trustworthy traceability
Kontogiannis et al. Comprehension and maintenance of large-scale multi-language software applications
BR0114537A (en) Automated Ultrasonic Inspection Planning
EP1191443A3 (en) Method and system for testing a processor
Gómez-Abajo et al. Towards a model-driven engineering solution for language independent mutation testing
Shima et al. An approach to experimental evaluation of software understandability
Smith et al. Slicing event traces of large software systems
McCord et al. Assessment response surface: Investigating utility dependence on probability
Lyle et al. Using the unravel program slicing tool to evaluate high integrity software
Verhaeghe et al. Usage of tests in an open-source community: A case study with pharo developers

Legal Events

Date Code Title Description
AK Designated states

Kind code of ref document: A2

Designated state(s): AE AG AL AM AT AU AZ BA BB BG BR BY BZ CA CH CN CR CU CZ DE DK DM DZ EC EE ES FI GB GD GE GH GM HR HU ID IL IN IS JP KE KG KP KR KZ LC LK LR LS LT LU LV MA MD MG MK MN MW MX MZ NO NZ PL PT RO RU SD SE SG SI SK SL TJ TM TR TT TZ UA UG US UZ VN YU ZA ZW

AL Designated countries for regional patents

Kind code of ref document: A2

Designated state(s): GH GM KE LS MW MZ SD SL SZ TZ UG ZM ZW AM AZ BY KG KZ MD RU TJ TM AT BE CH CY DE DK ES FI FR GB GR IE IT LU MC NL PT SE TR BF BJ CF CG CI CM GA GN GQ GW ML MR NE SN TD TG

121 Ep: the epo has been informed by wipo that ep was designated in this application
121 Ep: the epo has been informed by wipo that ep was designated in this application
DFPE Request for preliminary examination filed prior to expiration of 19th month from priority date (pct application filed before 20040101)
COP Corrected version of pamphlet

Free format text: PAGES 1/76-76/76, DRAWINGS, REPLACED BY NEW PAGES 1/71-71/71; DUE TO LATE TRANSMITTAL BY THE RECEIVING OFFICE

WWE Wipo information: entry into national phase

Ref document number: 2428599

Country of ref document: CA

WWE Wipo information: entry into national phase

Ref document number: PA/a/2003/004289

Country of ref document: MX

Ref document number: 2002542967

Country of ref document: JP

Ref document number: 2002228620

Country of ref document: AU

WWE Wipo information: entry into national phase

Ref document number: 526097

Country of ref document: NZ

WWE Wipo information: entry into national phase

Ref document number: 2001989734

Country of ref document: EP

WWP Wipo information: published in national office

Ref document number: 2001989734

Country of ref document: EP

REG Reference to national code

Ref country code: DE

Ref legal event code: 8642

WWE Wipo information: entry into national phase

Ref document number: 10450011

Country of ref document: US

WWP Wipo information: published in national office

Ref document number: 526097

Country of ref document: NZ

WWG Wipo information: grant in national office

Ref document number: 526097

Country of ref document: NZ

WWW Wipo information: withdrawn in national office

Ref document number: 2001989734

Country of ref document: EP