WO2001089212A1 - Consultation d'un localisateur de ressources reseau - Google Patents
Consultation d'un localisateur de ressources reseau Download PDFInfo
- Publication number
- WO2001089212A1 WO2001089212A1 PCT/US2001/040725 US0140725W WO0189212A1 WO 2001089212 A1 WO2001089212 A1 WO 2001089212A1 US 0140725 W US0140725 W US 0140725W WO 0189212 A1 WO0189212 A1 WO 0189212A1
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- network resource
- resource location
- user
- url
- search
- Prior art date
Links
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4931—Directory assistance systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
- H04M2203/4536—Voicemail combined with text-based messaging
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4931—Directory assistance systems
- H04M3/4933—Directory assistance systems with operator assistance
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
- H04M7/0054—Services and arrangements where telephone services are combined with data services where the data service is an electronic mail service
Definitions
- This invention relates to looking up a network resource location.
- the network resource location can be identified by a Uniform Resource Locator (URL).
- URL Uniform Resource Locator
- On-line search engines enable a user to locate URLs of web sites that relate to keywords of a search strategy that are entered by the user through a keyboard. For example, to retrieve information about airline reservations, a user may search for the keywords "airline" and "reservation".
- the invention features a method of looking up a network resource location by receiving audio information identifying the network resource location from a user over a communication line, retrieving a network resource location based on the audio information; and conveying the network resource location to the caller.
- the network resource location may include a URL of a web page.
- the communication line may include a telephone channel.
- the audio information may include at least one of voice information and touch-tone information.
- the network resource location may be conveyed to the user as voice information.
- the URL may be conveyed as an email message addressed to the user.
- the email message may contain a rating corresponding to the URL.
- the email message may contain a second network resource location at which the user can rate the network resource location.
- the network resource location may be conveyed as an HTML redirect command to a web browser associated with the user.
- the network resource location may be retrieved from a search tool.
- the network resource location may be retrieved as a link displayed on a web page, and the voice information may be generated by clicking on the link.
- the audio information may include a keyword associated with information being sought.
- the audio information may include a company name. The user may be prompted to submit a search keyword, prior to retrieving the network resource location, the network resource location being retrieved based on the search keyword.
- the invention features a service for looking up a network resource location.
- the service includes a search tool to perform a search based on audio information received from a user on a communication line, the search tool retrieving the network resource location; and a presenter to present the network resource location to the caller.
- Implementations of the invention may include one or more of the following features.
- a first operator may prepare the search based on the audio information.
- a reference operator may prepare the search, with the first operator routing the audio information to the reference operator when the first operator cannot prepare a successful search.
- the presenter may include a player for playing a voice message corresponding to the network resource location. The player may play the voice message on a telephone line.
- the user can get a URL for a company quickly and easily and from any place in the world that is accessible to a telephone.
- the URL can be gotten without a lot of tedious searching.
- the service provides a quick and easy way to get a URL without requiring tedious queries to a conventional search engine.
- the ability to automatically connect to the URL will be available.
- FIG. 1 is a block diagram showing a URL lookup service
- FIG. 2 is a flow chart showing the procedure used by the service of FIG. 1 to lookup a URL
- FIGS. 3, 4, and 5 show electronic mail messages.
- a user has a cellular phone 12 and a personal digital assistant device (“PDA") 14 that has access to a network (also not shown) such as the
- the user may view information using web browser software 18 on the PDA.
- the user may also send and receive email using email software 20 on the PDA.
- the user enters information onto the PDA 14 using an input subsystem 22. such as a miniature keyboard or a stylus on a touch-sensitive display.
- an input subsystem 22 such as a miniature keyboard or a stylus on a touch-sensitive display.
- the user is interested in looking at the General Electric's recruiting website but does not know the URL.
- to lookup the URL the user places a call on the cellular phone 12 to a national, pay per call telephone number 30 associated with a URL lookup service 31. After the service answers the call, the user says "General Electric recruiting" to create a spoken request 38.
- Operator station 32 that is part of the lookup service 31 receives the spoken request 38 for processing.
- Operator station 32 is a computer or a network of computers-that is used by one or more human operators (not shown) to lookup URLs.
- Operator station 32 includes a recorder 36 for recording the spoken request 38, a web browser 42 for viewing web pages and submitting searches, and a search tool 40 for performing searches.
- Operator station 32 also includes a speech synthesizer 44 for delivering audio information in a human voice back to the user, email software 46 for sending information by email, and a hypertext markup language (“HTML”) redirect command generator 50 for redirecting a web browser to a URL of interest.
- HTML hypertext markup language
- Operator station 32 also includes a database 33 (to be added to the figure) in which are stored a large number of relationships between, for example, company names and URLs. For example, one entry in the database would have the URL "www.gecareers.com” associated with the request phase "general electric recruiting.” The database would be built up over time and maintained in an updated state by entries made continually by human operators as a result of their interaction with users.
- the search for the URL in response to a spoken request can be done in several ways, either automatically or manually.
- the human operator listens to the spoken request and undertakes a search for the URL, either by searching in the database or by using a search engine to search the World Wide Web, in either case through a web browser interface 42.
- the search is submitted to the search tool 40, which performs the search and generates a web page containing the relevant URL.
- the web page which is presented on the web browser 42, includes a link that the human operator clicks to play a synthesized human voice speaking the URL back to the user using the synthesizer 44.
- the operator also uses email software 46 to send the retrieved URL to the user by email over the network interface 48.
- the HTML redirect generator 50 may also redirect the web browser 18 to the retrieved URL by generating an HTML redirect command and sending it to the web browser 18 through the network interface 48.
- the operator station may locate the URL automatically by performing speech recognition on the spoken request to derive the words contained in the request, then automatically forming a query to the database using the recognized words. If the query is successful, the speech synthesizer could automatically be caused to speak the URL back to the user and send the associated email message.
- Lookup service 31 also includes a reference operator station 49 that is manned by a reference operator. The reference operator performs more involved searches when the first search by the operator station 32 does not yield the correct URL.
- the process begins when a user calls a telephone number associated with a URL lookup service (200).
- the recorder 36 starts recording the user's speech (202) and the synthesizer 44 plays an automated message requesting the user to spell the user's email address (204).
- synthesizer 44 prompts the user to select a service option by pressing a key on the cellular phone 12 (208).
- the user may press a "1" key to retrieve a URL associated with a company of interest and a "2" key to search for a URL using a keyword.
- Information about the key pressed by the user is transmitted over the telephone connection 34 and detected by the operator station 32 as touch-tones that are uniquely associated with corresponding keys on the cellular telephone 12.
- the operator station 32 checks if the user pressed the "1" key (210). If the user did not press the "1" key, the operator station proceeds to check whether the user selected the "2" key (211). '
- synthesizer 44 requests the user to say the name of a company whose URL the user would like to retrieve (212).
- the information recorded by recorder 36 is routed to the human operator.
- the operator plays the recording (216) and prepares a search query on the web browser 42 for the company name (by company name we mean any information that would identify the company or one of its websites in a way that would permit a search).
- the operator submits the company name to the search tool 40 (218) and checks if the search tool has located any URLs related to the company name (220). If no URLs have been located, the operator proceeds to request a search category from the user (213) in preparation for a keyword search (described below).
- HTML redirect generator 50 generates an HTML redirect command, which it sends to web browser 18 using network interface 48, causing web browser 18 to automatically load the information associated with the URL (230).
- the redirect generator is able to send the information to the web browser 18 because the user of the PDA will have logged into or possess a key to gain access to a central search website. Once the user has logged in to that site, there will be a temporary connection file where the information on the PDA IP address and web browser will be stored. The operator station routes the requested information in an HTML format to the temporary IP address.
- the operator station 32 determines whether the user pressed the "2" key. If the user did not press the "2" key, the operator station 32 allows the user to perform other functions (240), such as retrieving a billing history for using the URL locator service or subscribing for the locator service. If the user pressed the "2" key, a keyword search is performed by the operator. The synthesizer 44 asks the user to speak a category or keywords of URLs that the user is interested in (213). For example, a user who would like to purchase an airline ticket might say "airline ticket purchase,” to indicate that the user would a URL of a web page where the user can purchase airline tickets.
- the recording is forwarded to an operator who plays back the recorded search category (217) and prepares a search for the highest rated web sites within the category using web browser 42.
- the operator submits the prepare search to the search tool 40 (219), which lists the search results.
- the operator checks whether the search has located any URL search results (221). If the search has located results, the operator conveys the results to the user (222, 224, 228, 230), as previously described.
- the recording of the search category and the user email address is routed to a reference operator 48 to perform a more comprehensive search (223).
- the operator informs the user that a corresponding URL has not been retrieved (225) and that the URL lookup has been forwarded to reference operator for a more comprehensive search.
- the reference operator performs the search (227) and sends the results of the search to the user by email (228) within an hour of the users call.
- results from a lookup of a URL in a category "airline ticket reservation" are sent as an email message 300 to a user email address 302 from an email address 304 associated with the lookup service.
- the email message 300 includes two URLs 306, 308 from the category 320 selected by the user, although the email software 46 of the operator station 32 may be configured to transmit only one URL instead.
- the email message 300 f rther includes user-preference rating information 307, 309 about the two URLs.
- the email message further contains rating URLs 310, 312 that the user can use to rate the usefulness of the URLs 306, 307 in the search category 320.
- the user can view a more detailed search report by clicking on a URL 314 or review the results of his past URL searches by clicking a URL 316, both of which are also contained within the email message 300.
- an email message 400 sent to a user after a failed search includes a first segment 402 that informs the user that the search for a URL in the search category 403 did not yield any results and presents a search URL 404 that the user can click on to modify and resubmit the search.
- a second segment 405 of the email message informs the user that he has not been charged for the unsuccessful search, while a third segment 407 allows the user to view the results of previous searches by the user.
- an email message 500 sent to a user that has not subscribed to the lookup service contains a URL 502 that the user can use to subscribe to the lookup service.
- the email message also contains another URL 504 that is the result of a company name search for "General Electric Company" along with ratings 506 for the URL 504.
- Users of the 411 service may sign up free at a web site such as www.whv.com. In addition to the ability to rate and review websites. 411 users will have a section of the site in their profile sections dedicated to 411 activity and usage. URL's from previous calls will automatically be categorized and prioritized based upon the ratings and categories of the why.com site. All prior URL requests will be available for members only. Storage, categorization, and prioritization of URL's will begin only after a 411 user becomes a why.com member. Previous requests prior to becoming a member will not be stored.
- the information may be submitted by touch-tones that are generated by pressing keys on the cellular phone that spell out the lookup information, e.g., the name of the company.
- the touch-tones may be generated by the modem or some other component contained within the PDA.
- the request can be made from any phone or other voice-based communication system, not only from a cellular phone.
- the email and web browser of the user may be running on a desktop computer or any other device capable of running email and browsers, including cellular telephones and laptop computers.
Abstract
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
AU2001261840A AU2001261840A1 (en) | 2000-05-16 | 2001-05-14 | Looking up a network resource location |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US57268000A | 2000-05-16 | 2000-05-16 | |
US09/572,680 | 2000-05-16 |
Publications (1)
Publication Number | Publication Date |
---|---|
WO2001089212A1 true WO2001089212A1 (fr) | 2001-11-22 |
Family
ID=24288883
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/US2001/040725 WO2001089212A1 (fr) | 2000-05-16 | 2001-05-14 | Consultation d'un localisateur de ressources reseau |
Country Status (2)
Country | Link |
---|---|
AU (1) | AU2001261840A1 (fr) |
WO (1) | WO2001089212A1 (fr) |
Cited By (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
WO2004049130A2 (fr) | 2002-11-25 | 2004-06-10 | Telesector Resources Group, Inc. | Procedes et systemes de consultation d'informations de repertoire |
EP1558006A2 (fr) * | 2004-01-22 | 2005-07-27 | MCI, Inc. | Procédé et système pour offrir un service de répertoire étendu |
US8873730B2 (en) | 2001-02-27 | 2014-10-28 | Verizon Patent And Licensing Inc. | Method and apparatus for calendared communications flow control |
US9392120B2 (en) | 2002-02-27 | 2016-07-12 | Verizon Patent And Licensing Inc. | Methods and systems for call management with user intervention |
Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5710591A (en) * | 1995-06-27 | 1998-01-20 | At&T | Method and apparatus for recording and indexing an audio and multimedia conference |
US5754938A (en) * | 1994-11-29 | 1998-05-19 | Herz; Frederick S. M. | Pseudonymous server for system for customized electronic identification of desirable objects |
US6161139A (en) * | 1998-07-10 | 2000-12-12 | Encommerce, Inc. | Administrative roles that govern access to administrative functions |
-
2001
- 2001-05-14 WO PCT/US2001/040725 patent/WO2001089212A1/fr active Application Filing
- 2001-05-14 AU AU2001261840A patent/AU2001261840A1/en not_active Abandoned
Patent Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5754938A (en) * | 1994-11-29 | 1998-05-19 | Herz; Frederick S. M. | Pseudonymous server for system for customized electronic identification of desirable objects |
US5710591A (en) * | 1995-06-27 | 1998-01-20 | At&T | Method and apparatus for recording and indexing an audio and multimedia conference |
US6161139A (en) * | 1998-07-10 | 2000-12-12 | Encommerce, Inc. | Administrative roles that govern access to administrative functions |
Cited By (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US8873730B2 (en) | 2001-02-27 | 2014-10-28 | Verizon Patent And Licensing Inc. | Method and apparatus for calendared communications flow control |
US9392120B2 (en) | 2002-02-27 | 2016-07-12 | Verizon Patent And Licensing Inc. | Methods and systems for call management with user intervention |
WO2004049130A2 (fr) | 2002-11-25 | 2004-06-10 | Telesector Resources Group, Inc. | Procedes et systemes de consultation d'informations de repertoire |
EP1570359A2 (fr) * | 2002-11-25 | 2005-09-07 | Telesector Resources Group, Inc. | Procedes et systemes de consultation d'informations de repertoire |
EP1570359A4 (fr) * | 2002-11-25 | 2006-10-04 | Telesector Resources Group Inc | Procedes et systemes de consultation d'informations de repertoire |
EP1558006A2 (fr) * | 2004-01-22 | 2005-07-27 | MCI, Inc. | Procédé et système pour offrir un service de répertoire étendu |
EP1558006A3 (fr) * | 2004-01-22 | 2005-08-24 | MCI, Inc. | Procédé et système pour offrir un service de répertoire étendu |
US8630401B2 (en) | 2004-01-22 | 2014-01-14 | Verizon Business Global Llc | Method and system for extended directory service |
Also Published As
Publication number | Publication date |
---|---|
AU2001261840A1 (en) | 2001-11-26 |
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