WO2001039521A1 - Implementation of additional functions and performance criteria of a call distribution system - Google Patents

Implementation of additional functions and performance criteria of a call distribution system Download PDF

Info

Publication number
WO2001039521A1
WO2001039521A1 PCT/DE2000/004071 DE0004071W WO0139521A1 WO 2001039521 A1 WO2001039521 A1 WO 2001039521A1 DE 0004071 W DE0004071 W DE 0004071W WO 0139521 A1 WO0139521 A1 WO 0139521A1
Authority
WO
WIPO (PCT)
Prior art keywords
φ
rt
cn
tr
cl
Prior art date
Application number
PCT/DE2000/004071
Other languages
German (de)
French (fr)
Inventor
Jürgen LANTERMANN
Thomas Grewing
Frank Erfurt
Norbert Baumert
Rainer Supplie
Original Assignee
Siemens Aktiengesellschaft
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority to DE19955761 priority Critical
Priority to DE19955761.6 priority
Priority to DE2000125437 priority patent/DE10025437A1/en
Priority to DE10025437.3 priority
Application filed by Siemens Aktiengesellschaft filed Critical Siemens Aktiengesellschaft
Publication of WO2001039521A1 publication Critical patent/WO2001039521A1/en

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/0016Arrangements providing connection between exchanges
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42314Systems providing special services or facilities to subscribers in private branch exchanges
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/46Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
    • H04M3/465Arrangements for simultaneously calling a number of substations until an answer is obtained
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/64Distributing or queueing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2203/00Aspects of automatic or semi-automatic exchanges
    • H04M2203/20Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2044Group features, e.g. closed user group
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2207/00Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/08ISDN systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/4228Systems providing special services or facilities to subscribers in networks
    • H04M3/42297Systems providing special services or facilities to subscribers in networks with number portability
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5125Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with remote located operators
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Interconnection arrangements between switching centres
    • H04M7/009Interconnection arrangements between switching centres in systems involving PBX or KTS networks
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Interconnection arrangements between switching centres
    • H04M7/06Interconnection arrangements between switching centres using auxiliary connections for control or supervision, e.g. where the auxiliary connection is a signalling system number 7 link
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072Sequence circuits for call signaling, ACD systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13097Numbering, addressing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13102Common translator
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103Memory
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13104Central control, computer control
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13107Control equipment for a part of the connection, distributed control, co-processing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13176Common channel signaling, CCS7
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13209ISDN
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322PBX
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13222PBX circuits in public exchange, centrex
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1328Call transfer, e.g. in PBX
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13282Call forward, follow-me, call diversion
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13288Closed user groups, CUG
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13345Intelligent networks, SCP

Abstract

The invention is characterised in that at least one part of at least two user connections (TA1...6), having configured performance criteria and being allocated to at least two network devices (LE1...3), is assigned to at least one group (NWCD), to which performance criteria and/or characteristics (SDN, TskGrp1,2) of a call centre can be assigned. The group (NWCD) is controlled by one of said network devices (LE1), whereby the user connections (TA1,3,4,6) which have not been physically allocated to this network device (LE1) are allocated to said device as virtual user connections.

Description

description

REALIZATION OF ADDITIONAL FESTIVE FUNCTIONS AND PERFORMANCE CHARACTERISTICS OF A call distribution system

Operators of current communication networks network-wide distributed call center is being planned to introduce. Network-wide this means, for example regionally but also nationally or across national borders such as in PAN-European operating network operators.

Based on used in current communication networks switching centers - such as the switching system EWSD from Siemens AG - is available with the used therein Anrufverteilsystemen for call centers - also known as "Call Distribution System" or "CDS" means - quite powerful solutions that a variety implement service features or features around an automatic call distribution based on task groups. Through these task groups, for example, personal

Job profiles - also called "Skills" - represents the operators, agents as well as time of day or shortly staggered modified distribution of tasks. Furthermore, they of call distribution systems, the inclusion of announcement machines - eg for automatic greeting or for announcements fees - and store-and-forward machines - for example for automatic call transfer to a telephone number information - supported. Furthermore, external databases can be integrated to deliver about a call a master arranger of the caller or the Support Application Server (SAS) in the call distribution system or CDS to the operator of the caller's number on the basis of immediately relevant customer records to the appropriate communication terminal or terminal - as MSB (Multifunctional Switchboard) or MAC

(Multifunctional Attendant Console) denotes - display. The operator stations operating under Call Distribution systems for operators and Attendance or agents are relatively complex and therefore relatively expensive. Herein lies the desire in addition to the MSB / MAC workstations and normal telephone connections, ie both analog or ISDN BRI lines, as use "Basic Agents" in CDS, which are activated as a "Home Agents" at certain peak hours of each call center can. This Basic agents to be organized jointly with the MSB / MAC workstations in one and the same task group, and can share the work according to pre-defined distribution mechanisms. The so-called. Basic agents in the manifestation as a home agent will usually connected to other switching equipment, possibly also to exchanges of different manufacturers. In contrast, the MSB / MAC operator stations must always because of their propritären interface to a specific control switching device - be connected, possibly via a remote, peripheral switching equipment - - for example, EWSD from Siemens AG for example via a remote DLU of Siemens AG. in the current

Communication networks is the one switching device by which the remote DLU is also controlled at the same time that switching center, wherein the call distribution system is arranged.

Within current telephone networks the signaling for the construction and dismantling of 64 kbit user channel connections for controlling ISDN services based on the ITU-T signaling system No. done. 7 - also known as SS NR.7.

The actual task of the signaling process no. 7, the exchange of signaling messages within the communication networks. The signaling messages by the user parts - also called User Parts - exchanged within the reference model. A distinction depending on the type of the signaling messages between users, for example the phone Part - TUP -, the Data User Part - DUP - the ISDN User Part - ISUP - and the Broadband ISDN User Part - B-ISUP. The TUP was ignalisierungsverfahren as the first application in the S Nr. 7 implemented. Based on the TUP to the general definition of the ISDN and establishing of the signaling within the ISDN, the ISUP is defined. emerged as the most recent application of the B-ISUP for applications within ATM-based networks from the ISUP. The main tasks of the ISUP are:

- construction and dismantling of user channel,

- unwinding the signaling for supplementary services,

- coupling two "logical" signaling connections

(Eg the transition from the national to the international network).

The ISDN user part uses directly the message transfer part - MTP - and the control part for signaling connections - SCCP layer 4 - the ISUP itself so the layer 4 to 7 is driven in the OSI reference model. The ISDN user part controls both the sections signaling to targets, as well as the end-to-end signaling relationship between the originating and destination exchange. Using the piecewise signaling path for the traffic channel and the signaling connection is sought, and, for commands, established. For this, the MTP is used. For the user channel all participating exchanges via eg switching through the data channel must be informed as to exchange signaling information for the control of service features only the source and the Zeilvermittlungsstelle. For the end-to-end signaling, the ISUP the performance of the SCCP. In the ISDN user part, the actual signaling information is exchanged. All underlying layers ensure that this information is transmitted back up and reach the a d ested user part. To replace the end-to-end signaling messages for the treatment of I S DN-service features end-to-end signaling of the SCCP is used based on a TCAP dialogue.

also known as IN - - For more complex applications within communication networks such as to support database queries for services of the intelligent network or in mobile applications, the Transaction Capabilities Application Part was - TCAP - in the Signaling System No. 7 introduced.. For example, is selected by the freephone service in the intelligent network of the initiator of the connection an IN call number (0130 or 0800) that determines by a call to the intelligent network in response to the customer parameters, a destination number. To determine the valid destination number only signaling messages need to be replaced, the user channel is not connected to the IN. This service call, for example, a typical TCAP application. When communicating TCAP instances distinguishes between the structured and the unstructured dialogue. When structured transport is before

Messaging opened a transaction relationship and the transaction identifier - also called a Transaction ID - awarded in two communication devices of the two signaling nodes involved for the identification of this relationship. After a BEGIN message in the structured dialogue, the individual information is transferred with CONTINUE messages. The BEGIN-message includes the transaction identifier of the initiator, which messages contain Continue, depending on the direction of transmission, the identifier of the initiator or of the communication partner as a source identifier and the identifier of the communication partner as the destination identifier. After the transfer of information, the dialogue is the END

Message properly closed. The structured dialogue is used for example for database queries, such as in mobile networks or IN, all exchanged messages can be marked properly by the transaction identifier as to this activity.

An intelligent network IN and is comparable with an architecture concept for contributions of complex services into existing telecommunication networks, the architecture describes the structure of a concrete IN implementation. The architecture is designed so that these different as a uniform basis for a variety

is suitable services. The architecture of intelligent networks provide as a complement to traditional telecommunications networks are a platform to put the actual services. In the standardization of three (physical) levels were established, which the various components and functions of the conceptual model of an intelligent network are assigned.

The realized by the architecture of the IN platform includes not only the hardware components, but also a software platform that can be developed on the very specific services using appropriate tools of the IN operators and downloaded to the hardware components. The hardware of intelligent networks consists mainly of exchanges of the telephone network - also known as SSP or "service switching point"-referred that recognize the actual call of an IN service and to a corresponding SCP - also known as "Service Control Point" called - lead. The actual service runs on an SCP, a very powerful computer with a large, complex database through which will process in a short time a lot of requests. For the operation of services is another level is required, which is also known as SMP or "Service Management Point". On the SMP's to service customers can dial in to the intelligent network and change each setting data or parameters for the service or adapt. A service switching functions realized Direction service switching point detects IN calls and forwards the requests to the appropriate SCP. The SCP is a digital exchange with special control programs (for example, all trunk exchanges of a certain level). Calling a function IN is coupled in the control of the exchange by means of predefined trigger. Here, not only certain numbers can have a so-called trigger point - also called a trigger detection point - represent, it is also certain status of the connection - for example encountering a busy subscriber, subscriber does not answer, among other things - with IN trigger points be coupled. In the simplest case, only the lifting of a phone can trigger an IN trigger even without another election. More -eg dialing the call number - can already be assessed by IN. Communication between several SSP with a SCP via no. 7 messages, for example via TCAP or INAP dialog.

In a SCP or service Controll-Point functions to detect and control of IN services are implemented. An SCP is formed by one or more computer systems, through which recognized the IN services and are controlled accordingly. An SCP forwards as the traffic control information to the appropriate SSP on and determines the applicable fees for the use of the corresponding ISDN services.

By realizing the service management functions

Service Management Point or SSP to set up the IN services of the SCP, changed, managed and monitored, with all the parameters - can be set via the SMP and changed - for example, phone numbers, time dependence etc.

The described IN-Ele duck - SSP, SCP, SMP - the controlling connections within a communication network is substantially influenced. Using the signaling procedure no. 7 signaling to be conveyed within the communication network connections to the SCP is redirected, but not the user channels. Due to the realized by the IN control functions, the user channels are switched within the telecommunications network. For certain services, but also the inclusion of user information channels is required. For example, where participants queries are made certain, controlled by the IN system announcements must be turned on and possibly included answers to a predetermined possible selection or identification of the subscriber. The user's answers are often given as DTMF signals are also sent in the user channel. special facilities are provided within the IN architecture for these particular tasks which have, on the one hand the user channels and on the other side signaling connections to IN. Such special facilities as intelligent peripherals and IP's called. These need not be limited to the playback of predetermined messages or the reception of DTMF signals. In the future, such systems can also be extended to voice recognition systems or data-oriented systems. The summary of different IN functions, in particular the functions of SCP and SSP is also referred to as a service node or SN.

The object of the invention is based is to improve the provision of the function of a PBX realized features and in particular the functions and features of a call distribution system, or call center. The object is based on a method and a communication arrangement according to the preamble of claims 1 and 31 achieved by the characterizing features. In the inventive method respectively configured subscriber service features associated with subscriber lines having a plurality of interconnected switching equipment physically. The essential aspect of the inventive process is that at least a part of the subscriber terminals is assigned to at least of at least two switching devices of a group. The at least one group are features and / or characteristics of a call center can be assigned, wherein the assigned group of features and / or self-¬ properties are controlled by the switching equipment. In which the group switching device controlling the switching device not physically assigned to this subscriber terminals of the group are assigned as virtual subscriber lines, wherein at least a part of the functions and performance of the call center through which the group controlled switching device is controlled.

The main advantage of the method is that already installed in multiple switches, individually configured subscriber lines in a simple and economical way to provide additional functions, that can be expanded to include functions of a call center, where the already implemented subscriber features are still available. new attractive tive features and properties for the connected subscribers or communication terminals are provided - in the novel process can cost-effectively - for example, by updating the control software of the switching equipment without the purchase of additional hardware components. Particularly in the area of small and medium enterprises whose offices and shops are spatially distributed, existing local loops can circuits while maintaining the already configured subscriber-individual features with additional, for example PBXs compliant performance ω _J) K) P 1

<_n oo (_π O cn sd p <Φ t-3 CS1 CΛ <ω H <φ Q tu Φ Φ H <Φ P Φ P ü N £ t "1 α <3

PP p I! D Φ rt Φ Φ rt Φ o Φ p. P Φ 1 Φ P P- φ P φ d P H P Φ Φ P- Φ tu

CΛ CΛ rt P- Hi α d φ ι-i H φ P- P g Hl 3 ω li PHP rt P rt Φ P- φ rt P rt N

Ό Ό e &) h 'rt dd 3 3 3 3 d P 0>: 3 tu φ 3 Φ N o σ tr P N CΛ Φ

SU P = P- ι-f _T Ό Φ Φ P- P- & P Φ P d P d P PS tr φ rt Φ Φ rt P 3 Λ- d Φ tr Φ rt Φ rt P Φ P rt PP rt α φ P tr φ CΛ rt N t, P d O tu o P f_: P "" "p * α P rt rt rt P- PP J d φ P rt φ rt φ P- tu φ d rt - P cn ≥i tr 3 P P 3 φ α 3? P P φ h -1 P P rt φ PP »* Q rt φ φ

P ιQ P Ξ Φ Φ Φ φ dd (D d ιQ P ^ "CΛ d rt rt d P P σ α cn Φ er> rt P O Φ PPPPP rt P CΛ φ PPP CΛ <Φ ≤ P 3 P Φ Φ

• rr ^ Q σ P- P Φ vQ ιQ tu ιQ P- ^ QP tu α: α t t _ Q Φ PN tu CΛ φ 3 P ιQ

? <! Φ CΛ CΛ PP <PO CΛ cn Φ P- σ α H P tr cn P d d: cn ≤ d Φ P- P- CΛ rt Ό Φ Φ 3 Φ CΛ P Φ 3 φ φ φ Φ P- rt Φ tu ts o- CΛ φ rt φ

P P α P J P P P P Φ PO CΛ tu: P "" • P φ Φ cn P tu: tr CΛ _ ts

3 CΛ Φ P

Q ^ rt d tT> <rt 3 PO 3 tr cn σ P α P P- φ rt tu tu φ O rt P "rt ω Φ P- CΛ rt P- ι-i tr P- Φ p, Φ rt P - (φ α p, MP J rt rt P P N P P φ rt 1r-1 P P rt P- P rt d: N P P φ φ P p, tu P- P- ? rt Φ CΛ N Φ ^ Q Φ P φ O rt O P- CΛ d rt P- CΛ CΛ o n P Φ P Φ rt P- P rt o Ό Φ P Φ α CΛ CΛ J tu PP - Φ CΛ to Φ tr • CΛ σ o P- p, s: tu tr P Φ Φ rt iQ d O d Φ P rt Φ J ta d lf CΛ n et Φ Φ tr φ Φ H- ω P Z.

P α P P- CΛ d tr P Φ Hi PP dd H Φ Φ σ d NO cn Φ Φ

P Φ tr 1 d CΛ rt ιQ P Φ U3 ^ PP Hi tu <P Λ P P tu Φ CΛ <α P tu P

P φ Φ CΛ CΛ HP iQ P CΛ ιQ iQ tu Φ o P 1 ιQ rt Φ Φ P- Φ so ^ Q o P- Φ α α tr O Φ Φ α Φ Φ P P P J tu CΛ cn Φ tr PP ti φ P- Φ Φ P- tr P- CΛ t c / _ P- P- CΛ rt PPP P 'rt Hi Φ P- P d d: rt P

Φ Φ rt P Φ J α PP PP φ φ P- Φ Φ Φ P- P n ω * P n P '

P sd P Φ P- P- PHPP 0 α P φ P- p. d tu ιQ Φ P rt P- £ φ Φ

Φ P Φ φ P P- CΛ 3 P P- o Ό Φ CΛ σ H 3 Φ ​​PPO: P α Φ o CΛ it. P- ιQ P 'o CΛ P- O φ P J OP dd P- O: P. yQ <rt φ P P tr d ιQ od cn 3 <Φ tr P rt tr • J <SU cn cn PP ιQ P φ o φ PP 1 P- cn φ rt <

CΛ CΛ P- 3 Φ Φ rt rt lf d: rt ω P d P rt cn ιQ ιQ ιQ PP PP PP Ό d et d α φ Φ tr rt 3 d PP CΛ p. P Φ cn o φ P w P 3 tu

Φ P tu rt N d P Φ P Q. <P ott P VQ tr φ Φ Φ ιQ Ö3

PP "P P rt dd H ιQ tu tu tu he o tr P 1 P Φ Φ O rt t tr Hi α p Φ vQ CΛ φ NQ, α d P rt Φ Φ 3 ot 3 tr Φ PPP

Φ SU tu O P- 1 Φ s ≤ α P P- P- P- P rt 3 d H CΛ Hl tu: P- CΛ P- P Φ Φ

P tr O tr Φ P- P- P- CΛ φ tu Φ P- 3 P- CΛ rt P P- tu Φ d Φ P rt Φ Φ P Φ φ PH NO ti jZ o P- P Φ Φ Φ CΛ rt t rt φ P φ φ Q d: P rt φ P- α α d tr rt § P P rt P P- 3 Pnnn φ P Hi P φ d CΛ CΛ PP φ α uq P φ φ φ rt φ o φ. d Φ CΛ P ^ o

CΛ CΛ P ^ H φ P- 3 P- α Φ P rt ti CΛ φ p. <P rt rt α Φ Φ Φ Φ • φ -> PP rt O P H. ^ ΓJÖ d rt φ Φ SU α B cnf

Φ O '\ 3 P- Φ σ il n H cn P Φ φ P to p, P O rt Φ φ o P od "P CΛ M cπ cn rt Φ P J Q tu S Hl ^ Q Φ P rt P tr φ rt 3 rt 3 N i-. 3 Φ rt P- ω cn φ (^ Q Φ p- Φ P P p tu d Φ Φ φ d rt 3 φ φ P- tr p> p. P "tu P - Hi rt P p ^ QTO ≤ Ό rt Φ P P P o Φ DOFO Hi

Φ Φ 3 tr φ Φ Ό Φ Ό Φ Φ P rt tr PP 2 g d

He Ξ M o φ φ P PP CΛ p, NP> PPN U3 Φ § PP φ CΛ P PP P P ud tu: P y Q * • cn d tr d P * Q

P rt ιQ tu CΛ P α CΛ P & Q> rt o Φ Φ PPPP CΛ

Φ Φ P- rt P- ω PPO U3 N tr P z ιQ SU s: P- P rt φ

Φ n P Φ CΛ tr Φ Φ Φ Φ Φ rt rt rt Φ tu o Φ Λ * • P-

P tr rt CΛ O Φ d Φ CΛ d P 1 P u 3 tr P (UP

PO Φ Φ P- P J Q d σ P o P Φ rt rt σ φ

1 P ^ P p, I-. 3 p N Φ iQ P 'ιQ CΛ P- P d

CΛ tu d: d P d H s: tu φ φ Φ P- OP

Hl O CΛ Ό α Ό P • CΛ P- P P o P o Ό

P J rt CΛ Ό Φ Ό • "• P tr tr cn P

Φ Φ Φ Φ Φ 1 P-

PP 1

In this design variant for implementing the method according to the invention, all to be set up communication links to and from the assigned group subscriber lines or to and from the connected communication terminals are led group controlling switch or a control switching device. This is also known as "call channeling". the respective current switching and operational state of the individual subscriber terminals or communication terminals, by the "call channeling" by the controlling switching device are detected, the group - also known as "busy / idle handling" means. The thus detected switching-oriented information is stored in the corresponding records in the controlling the group switch.

According to an alternative variant embodiment for implementing the method according to the invention the switching devices are administered such that the current switching and operational states of the not physically controlling the group switching device associated subscriber terminals are forwarded to the group controlled switching device or any change of the switching and operational technical state of the physico not controlling the group switching device associated with subscriber lines to the controlling the group switch will be transmitted. In controlling the group switch of the respective current switching and operational state of the physical it is associated

Subscriber lines and the virtual subscriber lines detected. In dependence on the respectively detected operational and switching-states, the said subscriber terminals associated group-individual service features and / or properties are controlled - claim. 4

In this advantageous implementation variant of the method is the concept related

Disadvantage of the claimed in claim 2 "call channeling" in which all incoming and outgoing calls always have the group controlled switching equipment must be conveyed to and from the not physically controlling the group switching center assigned subscriber lines - also known as "Tromboning" means - avoided. assigned by transmitting the any change in the switching and operational state of the technical not physically controlling the group switch of subscribers to this, the group controlling switching device is avoided the unnecessary documents of network resources or communication channels.

According to an advantageous development of the method according to the invention of the group is assigned at least one group-individual queue. In the event that no free subscriber line is determined as part of the search procedure, the communication relationship is in the at least one queued queue. Upon detection of a free

Subscriber line communication relationship is removed from the queue and forwarded to the free subscriber line - claim 13. This advantageous development prevents the rejection of a communication link for busy line.

is advantageously provided by a subscriber terminal at least one-to-place as part of the search process user data channel for the transmission of information - claim 15 - wherein having at a plurality of user data subscriber line, the number of communicable within the search procedure for the subscriber terminal user data

Figure imgf000014_0001

^ _ 3 HP <S α he INI cn ιQ t 3 α d O O Pl £ O

3 _ d Φ Φ Φ d Φ d Φ o Φ P- Φ Φ d tu PP 5 3 Φ o φ P- Ό

M φ φ Φ P- tu tu o P tr cn CΛ CΛ P- PP PP Pi g P φ rt rt P- 3 P £ Φ PPP 'P Hi α

P ^ Q Hl Ό rt Pi rt cn ιQ d: 3 cn Φ Φ P tu: ι ι-tu tu 1 3 φ rt P-

1 P Φ Φ Λ OP tu tu Ό tr d φ PP Φ P Φ tr P εo PO Φ Φ P <

PP * d: d tr P P P- Φ Φ ^ rt Φ PP PH) P 1 P P- CΛ d

Φ "Q 0 o P o Φ α ​​φ P rt P cn <tu Φ P 'Φ d: O Hi H>

P Φ tr tr Φ P Φ P "P to P P P P P Φ tr α Φ dd

<CΛ 3 d 3 P Φ P 1 CΛ cn Φ σ tu tu CΛ P: P £ Φ P P P 1 d Φ P cn Φ φ n P P Φ CN> PN CΛ o <£ tsi P rt d rt φ o P Φ P d tu § CΛ H "^ Q

P tr rt rt tr Φ Φ d Φ P Φ £ :: P- O Φ Φ P he (UP d φ EP 3 P Φ

Hl Φ P P- CΛ CΛ rt PN PW p- Φ O tr P- CΛ cn P Φ ω Φ CΛ

SU d: 3 P Φ O d do: O Φ Φ Hi CΛ P P <P Pl P CΛ £ yQ NP d E * rt tr CΛ Φ Φ P tr £ rt £ P- (U cn Φ P <cn φ tr P φ φ φ o Pl do tu o

P CΛ P- tr Φ ti Φ P- P- tr φ N ιQ Φ tr P P- P- P- tr α tu Φ 3 tr Φ P he

Φ Φ φ tr P PP PP d rt Φ Φ P φ P Hi P- H "3 P 1 rt Φ P- P- Φ 1 P rt iQ

P ^ Φ P tu o PP. Rt P- P- N tu Φ tr 3 rt N tu <P d Φ P- PP 1 <d tu Φ

CΛ P ti P ιQ P o φ Hi P rt P Φ P- P- P- tr Φ φ po EP P

Φ α P Φ Φ PP he φ α Φ rt P- ω t _; φ P rt φ P o. 1 tu Φ Φ φ Φ CΛ ιQ p he ιQ

N £ P Φ Φ P tu -1 Φ P Φ α Φ rt tr> d § p 'NP p' cn rd St. o tu d φ P P P cn § φ <! tu σ Φ Φ d P d Φ φ 3 d "rt tu tr? TP

3 p- Ό P φ Φ φ Φ d PP cn cn P Φ <Φ o £ tr P "(U

P O tr <Φ P φ P tr 1 d P Pi P rt ü3 ιQ PP p- O 3 P Φ φ P P P d

P tr * <Φ 3 P φ o cn £ Φ "Φ ιQ Φ d PP § cn PP Φ EP P CΛ

Φ CΛ P tu: Hi P g ιQ p φ P o £ P cn <rt St.

he P- α o. d P rt P α

Φ * d P cn 3 Φ P P rt g φ Φ o rt P Φ φ Φ P Φ tu CΛ σ <cn P Λ 'do rt rt P d P Cn CΛ CΛ 3 P d P d P tu CΛ CΛ P- P- ≥ d; P Φ Φ rt 3 1 tu P 3 Φ α d P rt Φ Φ P d α o iQ § rt & ΪV d • PP

3 P P P d tu PPP Φ rt rt tr rt Φ CΛ α tr tu φ rt Φ tr

Φ Φ po P d P <Q rt

Tu P- CΛ α Φ P- P Φ N he d Φ d Φ rt tu PN α p- P-

PP • cn tu rt • Φ P? • P Φ P P σ o P- tr P- Hl α (U tr rt P & ιQ CΛ

13 P 'o Φ P- 3 rt Λ d tu tu ιQ H- tr P rt O tu tu y Q α Ό

Φ 3 tr; ö ιQ φ PP Pl <σ Φ rt rt P Φ Φ iQ 1 PP 1 rt d Φ Φ P

P Φ <tu tu Φ P o ιQ φ Φ P- P- P- tu £ <P he CΛ Φ P d P d cn

PN Φ rt Φ P- σ 3 P P P o α ιQ P- P- Φ Φ H P He P o rt rt o

O d P P Φ tu: α. 3 CΛ P 3 P d Φ P P P CΛ Φ Φ α>? tr rt Φ '

TQ P 3 O P- P- P EP tu tu ω PP 3 α rt o P- Pi Φ d N tu Φ P 1 £ d Φ Φ Φ PP P 1 P α φ rt φ tr o σ (U P CΛ - CΛ P P P 1 Φ 1?

Ό rt CΛ O n N o Φ Φ tr rt tr Φ tr <1 N tr ti tu t yQ Φ rt P CJY

Ό P rt P Φ <cn PP 3 N Φ P Φ Φ P (D φ tr o P α Φ •

Φ φ Φ P- P- Φ Φ P "cn Φ P Φ d PP

PP d rt α φ d P- £ P- Φ P cn P Φ ιQ P PP PP 1 Φ P tr rt P rt P d Hl PP ö

N Hl Φ Φ Hi P- PN d ιQ PP PP tr Φ P- CΛ CΛ P- Φ tu ιQ Ό d: Hl 2 ^ dd P- rt QP tu PP Hi d ω d α Φ P Ό ιQ PP J Ό Φ P d: N d P υQ P φ tr cn t oo ιQ P- Pi rt P p "1 <α PP rt P φ P rt d o φ φ P φ vQ PPPP § φ φ d ιQ dd P- P α ιQ N tu tr

O d ιQ P- Φ α N α d P- O φ o Φ φ PP PP Hl 1 P- Φ φ ε

PPP Φ P φ tr DDG α φ P tr rt σ PP u-J φ P- CΛ φ o tu α α ιQ POPPP φ 3 P P- ti d ^ d cn d tu PP rt P-

P P PP CΛ tu y Q Φ PP tsi d PP> rt _ P φ O Φ Φ Φ

Φ ^ * QP P 0- £ pσ cn cn P od C Hi ^ 1 NN CΛ P- P tr cn PPP rt φ P P tr tr φ φ o tr tQ PP d tu • rt rt Φ SU <l <. P Φ "Φ φ

3 φ rt Φ tu tu P Φ P tr: d P ö> Φ tr P P Φ Φ Pl rt tu

£ tu "3 3 3 Φ o ^ ö Q PH" φ P Φ φ P α <φ EP 3 α P Φ Φ P- rt P rt td tu p: P w Φ P- Φ P Pi N d rt P- P t: do

P Φ φ ^ • * P cn EP o £ Φ P 3 P ≥! α d 3 rt Φ t y> P p

Q. PP φ Φ P- Φ φ P 0 tu Φ iQ d tr o rt Φ PO

Φ tu ti P φ P tr he P-? Ö tr rt P Φ P φ P tr Φ

P ti 1

1 3 1 N N tu 1 Φ tr P- p- d

£ Φ tr P 1 1 3 1

P 1 1 1 CΛ

wherein the group is controlled by a control Vermittlungsein ¬ direction, FIG 2 is a part of the process of the invention rea lized ¬ call channeling for sen from Teilnehmeranschlüs- outgoing communication relations

Control switching device, FIG 3 shows a first implementation variant of the call channeling of to be conveyed in the direction of subscribers communication relationships by means of modification of the subscriber numbers and by administrative

Adjustment of the routing within the communication network, FIG 4 shows a second realization variant of the call channeling of external towards subscriber lines to switching communications relationships via modification of subscriber numbers and utilization of the switching service feature "Nummern- portability" and "Number Portability" FIG 5 shows a third realization variant of the Rufkanalisie - tion of external subscriber lines in the direction to be switched communication links by means of the switching service feature "automatic call diversion" of the external subscriber lines to the control switching device. 6 shows an alternative embodiment variant of the inventive method, in which the current busy states of the external subscriber lines are transmitted to the control switching device instead of the call channeling, FIG 7 or an embodiment variant of the method for implementing a network-wide call center, and 8 to 11 are various Scenarien ,

Implementation options network-wide call center.

1 shows in a block diagram several arranged in a communications network switching equipment LEI ... 3, 3 which are connected to each other or intermeshed via connecting groups AG and inter-exchange lines TR1 .... About more trunk group AG among themselves meshed switching devices LE1 ... 3 with the parent, beispiels- be configured as telephone network communication network KN are connected. In the communications network KN a plurality of communication terminal equipment KE1 ... 6 are arranged, which in each case a connecting line AL and in each case a subscriber terminal Valley ... 6 ... 3 are connected via the switching devices shown in Figure 1 LE1. In this embodiment, the first communication terminal KE 1 is an ISDN-compliant communication terminal - for example ISDN phone or personal computer with integrated ISDN card - designed. The first communication terminal KE 1 is connected via the first, configured as an ISDN basic access subscriber valley on the second relay device LE2. The first communication terminal KE 1 is associated with a first directory number DN1, through which the first communication terminal is uniquely addressed KE1 within the communications network KN. The second communication terminal KE 2 is also designed as an ISDN-compliant communication terminal and connected via the configured as an ISDN base terminal of the second subscriber terminal TA2 to the first switching means LEI. The second communication terminal KE 2 is associated with a second subscriber number DN2. The third communication terminal KE3 is designed as an analog telephone terminal and is connected through the analog subscriber line AL and the analog configured third subscriber line TA3 to the second switching device LE2. The third communication terminal KE3 is associated with a third subscriber number DN3. The fourth communication terminal KE4 is configured as a mobile wireless communication terminal or mobile and connected via a wire-free transmission channel, and configured as a mobile radio user connection fourth subscriber terminal TA4 of the third switching devices LE3. CO>> P

(_n o cn o cn o cn tr α α 1 PN tu TI P P ω 1 d tu P

Tu tu α P P P ö σ ^ SU P d: PP rt rt tr 1 d: Φ rt Pl

P- P- Φ Φ P d do: o Φ P Φ φ Φ P- PP tu m P he φ Φ P- CΛ d Φ P- P- P- he φ φ φ P- P- rt cn P P g tr tr Hi ω CΛ P CΛ rt φ σy ιQ tr φ σ rt OPPP φ P o P φ

Φ CΛ tg α ω P "O P- 3 P- Φ Φ n PP ≥ • Q tr φ J P PPPP ιQ rt P rt Φ α gd d: PS CΛ _ φ H - tr <P- cn P Φ rt 1 H P- cn P P rt d d d 3 PP SU cn 3 O tu Φ P Φ P "P- tr P CΛ OP Λ- σ d tr" Φ l Φ o Φ φ Φ

P d P p *. Φ P- CΛ CΛ P P P P £ he tu tu d Φ rt tr Φ tu O P- P- P- tr P tr PM P

O Ό ^ Q o P? yQ φ rt P- CΛ CΛ P- d Φ EP d -> PPP Φ vQ tu P rt Ό 3 tr cn g tu P £ Λ P P- P- P 0 Hi Φ P- Φ p-1 o CΛ Hl P d φ d φ Φ Φ pς 3 3 Φ rt Φ φ O 3 Hi tr Φ P- PP 1 cn <P- CΛ 0 SU o cn cn tu φ P P- PO

Ό φ P Hi P- P- P- φ d HP tr d d p P P Φ tr P Φ CΛ n P p 'yQ tu iQ PP g

P CΛ PP tu o rt P Φ P d 3 yQ α Φ α P Φ Φ cn φ 3 3 O Cn ιQ PP d 3

Ό P- P- P EP <Φ K P> P i EP Φ 3 φ P- ω 3 d P Φ tr Φ Φ cn cn Hi P- 1 d

<Φ 3; rt CΛ Φ P 3 1 "" P Φ P <P- CΛ CΛ cn EP PH P- CΛ rt P Ω PP tu tu N (U φ P Φ (U <T I P d tu tu PP Φ rt P- ω rt CΛ tu tu N tr

§ d P- P- rt rt £ P 3 P o MPP Pl α Hl d rt CΛ Pl α ^ Φ rt tr rt • 1 PP 3 t '

Φ Φ St. P φ P> Φ P P cn Φ d O lh rt tr> ≥; o CΛ CΛ rt 3 d to tu

O P- P Φ rt P d σ Hl o ö p- Φ P cn d • σ. 1 g o Φ Φ tr P Φ rt • 1

≥: he CΛ cn rt P- P α ≥ PO: tr P rt 3 rt 3 P 1 to P g O CΛ P- tr P 1 U3

Φ O Φ cn Φ P P- Hi Φ P- PP 1 1 P 1 P 1 P t P- Φ σ ιQ U tu dg P CΛ P "Φ tr TJ 1 he o tr P Φ PP dd: Ό Φ 0 3 TI d: Φ Φ rt cn P Φ P P CΛ g Φ Φ φ φ P d σ ^ P

Φ Φ Φ P * P P P P tr φ P cn σ. p 'P- Φ ι-3 P P- P- P- d PE s PM 25 cn

PP P α n yQ P (D: α St. P P cn • "" Pl O P £ Φ cn P St. rt cn Cn *> φ?

CΛ rt Φ £ tr cn cn d d: 3 Φ Φ Φ P PP P cn Φ P d tu tu: P p] cn d OP rt tr o rt Φ 1 yQ P- P Φ Φ P Pl (U: CΛ φ P Φ P St PP P rt cn P OPP N α

Φ φ Φ P P- he d iQ φ P P P P PP SU o cn P- Hi rt t tr cn CΛ d U3 tu Φ 1 P- cn P Φ rt cn P PP P 1 3 1 φ PP tr tr Φ O OO rt rt rt 1 • P ιQ P-

P 1 cn rt P- P- P- P- P vQ P σ 1 d cn 3 "Φ tr 3 P 'P CΛ P- tr P Φ d tu 1 O φ P φ rt Φ o φ P- φ Φ Λ' φ PN LJ. n tu Φ P rt P rt P- CΛ O ü PP oto

D P Pi tr P o P φ rt PO • Φ tr rt CΛ φ Φ rt d Φ d Φ P 1> P 3 P P P rt tu d: tr P Φ CΛ _J. tr P- ω £ P J P Ό L_l- PPP rt CΛ φ EP P P φ Ό cn cn so

P ιQ d rt P rt P Pi Ό 3 φ Ό • Φ d: O Φ Φ ^ Q p Φ α Φ P- Φ P- P tr cn P ^ d wc P- P- 0 Φ £ P "P- ω P P £ φ dt tu ιQ P Pi P rt rt φ rt 3 £ tu iQ α P »P φ φ φ P φ SU ιQ CΛ P- φ O φ P Hi O φ α d P: d φ φ P- rt d

^ Q φ φ Φ P iQ P P P d tu XP P P φ tr P P g Φ CΛ P Φ Φ Φ P P P rt tQ • P

Φ PPP φ σ. Φ PP (U tu Φ vQ P tr P 1 dg ιQ tu: P- tr P P- ^ Hl P vQ Q

P "α P P- P- CΛ PH CΛ CΛ PP Φ P Φ rt ω M gd 3 P 3 rt P- CΛ rt 1 σ

3 Φ o. N φ P Φ Q o c n o H P rt P g P P P cn Φ Φ rt tu P P ^! he tu PM φ dt → P- Pi φ P to Q ^>> l P Φ P- rt rt P- PP tu Φ ^ tu tu P 1 φ M

Φ P "P 1 PM o rt tr Φ PP 1 d _P α Φ CΛ rt IJ P tu d OPP d Φ J-.

P φ cn Φ P> SU P Φ d P P P P cn tu P 1 CΛ tr d P d cn St.

Φ O o CTi PP 3 P EP d ιQ cn tr PP "£ rt σ d rt rt vQ O Pi <P σ ιQ pd: P-

P- cn P 1 PP lυ ιQ (U φ ε = Φ Φ α s P φ ≥! H- Φ Φ P d P g φ P- Φ o P cn rt P- 3 rt φ d φ l P- CΛ 1 N • φ P- P- rt CΛ CTi O ^ Q ^ Q P d P cn g Hl rt iQ Φ P P P Ό SU P P- Φ CΛ rt d tr cn CΛ CΛ P Φ rt iQ gd 3 d: P- rt 3 rt φ P d P o Ό O P- PP o tu ^ Q Pl Ό Φ 3 Φ CΛ N tu P 3 P he P- rt Φ Φ cn d tu • Ό Φ o ιQ g PP "φ φ σ tr Φ P - φ φ φ P d PP ". P 5 φ P- rt φ tu P 1 P P- it rt Ό φ P φ P tr g i Ό rt O φ PP PP m CΛ rt P rt w PP" rt P- «P

Φ Φ to φ ≥. d Cn φ φ P 3 P 1 tr dd P -> P "tu LJ Φ α P φ Φ (Ti (UP 1 Φ <o Φ.?

P- Φ PS T3 o P tr Φ • tu: 1 EP P cn φ PP o Φ P- rt o rt d Φ ö (Λ rt tu g

CΛ P- CΛ o Ό tr 3 P ^ Q CΛ

SP £ φ cn £ P P P o tr ≥! P- P P- rt 3 d <rt Ό ω Ό Φ ö P "φ Φ φ tr O tu Φ Φ

Φ α P tr cn CΛ CΛ O ^ QP he P- P- d

P- Φ o Ό PP ω Pf he rt P- tr P 3

NN α P - PP rt rt £ rt P Φ CΛ cn £ o P Φ

P φ P ≥! cn rt SU 1 1 n ω N ω Φ Φ φ P- PP 1 d Φ Φ N ω Φ Φ P PO p P -> P- φ d S cn EP p- tr σ £ P φ P rt ω d OPP 1 tu d φ P- PP "cn? cn rt Hi ιQ o Φ Φ ≥ 1. 1 EP. tr ιQ OH" ιQ PP Hl P- O Φ Φ su

£ Φ P- Φ ö P α P d 1 f-3 1 φ rt tr Pl CΛ Φ α P: P cr tr cn 0 1 φ Φ P- Φ EP> p- Φ tr P- d 1 Φ Φ O Φ P - P Φ Φ

P- Pi φ OPP PP PP p- Φ t. P P P O P Hl 1 ω d: α t tr φ rt tr ^ QP 1 P φ Φ Φ 1 1 1 1 1 1

Features such as assigning a group-individual service number SDN and a group of associated search process - also known as Hunting algorithm - for determining a free subscriber line TAI ... 6 within the group NWCD.

The combining of the invention connected to different switching devices LE1 ... 3 communication terminals KE1 ... 6 or the merging of physically different switching devices LE1 ... 3 associated subscriber terminals TA1 ... 6 takes place in several steps. According to the invention, differently configured subscriber lines TA1 ... 6, that is, ISDN basic access, ISDN primary rate ports and a xDSL transmission methods subscriber connections realized a parent group NWCD be assigned. The summarized to a group NWCD subscribers TAI ... 6 can already have subscriber-individual features. Examples of subscriber-individual features are the ISDN service Suplementary "Multiple Subscriber Number MSN" or the equivalent analog performance "Primary DN" and "Secondary DN". In connection with the above features, other features such as secret number or rings depending on the selected subscriber number can be used. The subscriber-specific features can be used for different types of information to be transmitted - for example, voice, fax, data - to configure individual - for example in terms of reversing and Umlenkziele.

In a first step it is determined, by which the switching devices LE1 to 3 carried out the management or control of the on-forming group NWCD .... to approximately example in this execution to the group forming NWCD be controlled by the first switching means LEI. In the following, the group NWCD controlling the first switching device is also called a control switching device LEI. Alternatively, the group may also NWCD by a further arranged in the communications network KN Vermitt ¬ averaging means - be controlled - not shown. In order to realize the group NWCD the first switching device LEI is a group NWCD representing organizational unit OGRP set and stored in the data base DB. In which the group NWCD representing organizational unit OGRP the assigned group-individual service number SDN and the selected search method is stored information representing. In the OU OGRP more group-individual information can be stored, by which more of the group to be assigned NWCD, group-individual characteristics are determined or defined.

to be assigned to the group NWCD, physically arranged in the control switching device LEI subscriber terminals - here Valley, TA3, TA6, TA4 - are by administrators tion assigned as virtual subscriber terminals of the control switching device LEI. the control switching device LEI are addressing information TR1,2 provided in the database DB for the virtually associated subscriber terminals Valley, TA3, TA6, TA4, by means of which in each case a communication relationship of the control switching device LEI to the respective not physically in the control switching device LEI arranged subscriber terminals valley can be set 3, 4,. 6 The following are the physically mediation device the control encryption associated subscriber terminals

TAI, 3, 4, 6, also known as external subscriber lines. For the virtual subscriber lines Valley, TA3, TA6, TA4 of the control switching device LEI are provided further administrative and addressing information in the database DB - for example, the external subscriber lines Valley, 3, 4, 6 associated directory numbers DN1, DN3, DN6, DN4 , the test access authorization for an a-side or are required to a B-side call offering.

attributable to the group NWCD virtual subscriber access circuits TAI, TA3, TA6, TA4 and physically the

Control switching device LEI associated subscriber terminals TA2, TA5 be linked to the OU OGRP. For this purpose, the respective subscriber lines TA2,5 or the corresponding virtual subscriber lines Valley, 3, 4 6 saved in information representing the organization unit OGRP. For example, the respective subscriber terminals Valley ... 6 associated directory numbers DN1 ... 6 in the OU OGRP stored, NEN an assignment of Adressierungsinformatio- for the virtual subscriber access circuits Valley, 3, 4, 6 and the corresponding TR1,3 DN1,3,4,6 subscriber numbers is assigned.

By linking to the OU OGRP each subscriber line TA1 ... 6 both on the respective

Subscriber-individual subscriber numbers DN1 ... 6 and via the associated one of the group NWCD service number SDN - if the respective subscriber terminal Valley ... 6 is selected using the search procedure - attainable. If the assigned group NWCD service number SDN selected, the date the group NWCD or organizational unit OGRP are assigned, group-individual service features or characteristics. When choosing one of the subscriber lines TA1 ... 6 assigned subscriber-individual subscriber call numbers DN1 ... 6, the respective subscriber TAI ... 6 associated subscriber-specific features apply. In one initiated by the communication terminal KE 1 ... 6 building a communication relationship that associated with the respective transmitted phone number, subscriber features are; alternatively, the respective performance of those sub- contractor can apply subscriber number that has been preset administratively.

In the following, the combination of the summary to the group of subscribers NWCD TA1 ... 6 within the OU OGRP is explained in detail. In the OU OGRP 6 a record DS1 ... 6 for each member of the group NWCD, ie for each assigned subscriber line TA1 ... are provided. In the first data set DS1 is the external first subscriber line representing TAI

Information stored. In addition to the first subscriber line TAI associated directory number DN1 is the first subscriber line TAI characterizing as a virtual subscriber information - here "virt" - as well as the nature of the first subscriber line TAI information representing - here = ISDN Basic Rate Interface "ba" - and a corresponding addressing information - stored here a first interexchange line TR1 information representing "trkl". Furthermore, stored in the first data set DS1 the current switching and operational state information representing "bi".

In the second data DS2 to the second subscriber terminal TA2 associated subscriber number DN2 is stored. Furthermore, a second in the second record DS2

Subscriber line TA2 ie the control switching device physically associated subscriber identifying information stored as real, "real" and an ISDN basic access information representing "ba". The remaining entries shown in FIG 1 in the data records DS3 - DS6 are self-explanatory. Thus, the third party terminal TA3 is identified as a virtual, analog subscriber line, the connectedness via the first inter-exchange line TR1 with the control switching device is the LEI. The fourth subscriber line TA4 is identified as a virtual, mobile-compliant subscriber line, which via the second inter-exchange line TR2 with the con- o r co KJ

Cn o Cπ o o cn cn

Figure imgf000022_0001

associated, external subscriber lines Valley, 3, 4, 6 always switched through the control switching device LEI.

Figure 2 shows the call channeling for external subscriber lines Valley, 3, 6 outgoing communication relationships. In FIG 2, an initiated by the third communication terminal KE3 establishment of a communication relationship is exemplified. In switching equipment - here LE2 and LE3 - having disposed therein, the group NWCD associated, external subscriber lines Valley, 3, 4, 6, special access codes PREFIX or "ACCESS codes" - also known as "prefix" refers to - set up. This "ACCESS code" is at an external of a subscriber terminal Valley, 3, 4, 6 of the group NWCD - here TA3 - initiated setup of a communication relationship between the target number - here B-DN - of the desired B-subscriber prefixed - here PREFIX + B-DN. By prepending the "ACCESS codes" to be set up the communication session is switched to the control Vermittlungseinrich- tung LEI or routed - illustrated by a first arrow. A "ACCESS code" is comparable to the "carrier access codes" with which eg alternative in present-day deregulated communication networks operators are selectable. This process is referred to as "call-by-call method". The "call-by-call method" is supported switching equipment used by everyone in the current deregulated communication networks. To avoid manual entry of the "ACCESS codes", a further known in present-day deregulated communication networks function "preselection" be used. At the

"Preselection" method is automatically inserted for every outgoing call from the respective switching equipment LE2,3 the preset "ACCESS code" before the selected B-subscriber's number. The user of the "preselection" procedure must be marked accordingly. The mediated via the intermediate exchange lines to the control switching device LEI Kommunikationsbeziehun- gen be by a method known as "screening" identifi ¬ zierungsverfahren using the transmitted A call number - identified - here DN3. Transmitting the A call number is effected for example as part of the switching-oriented service "C alling Line Identification", CLI. With the help of the transmitted A call number DN3 of the control switching device LEI is in the database DB of the corresponding record - DS3 here - determined in the OU OGRP and the respective subscriber line TA3 identified as a virtual subscriber line - illustrated by a second arrow. Subsequently, the communication relationship is forwarded to the destination number B-DN or in the communications network KN - illustrated by a third arrow.

3 shows a first implementation variant of the Rufkanali- tion of external subscriber lines in the direction Valley, 3, 4, 6 to be switched by means of communication relationships modification of subscriber numbers, and means of adjustment of the administrative routing within the Kommunikationsnet- zes KN. The subscriber numbers DNL, ​​DN3, DN6, DN4 of the arrayed in the second and third switching devices LE2, LE3, external subscriber lines Valley, TA3, TA6, TA4 or the subscriber numbers DNL, ​​DN3, DN6, DN4 of the connected communications terminals KE1,3,4 , 6 administratively be modified such that they no longer directly, ie from the communication network KN can be selected but not for the routing or switching between the switching devices LE2, the control switching device LEI can be used and LE3. also referred to as a virtual subscriber numbers, here DNln, DN3n, DN4n, DN6n - - The modifiable th subscriber numbers, for example, by means of a simple algorithm of the original subscriber numbers DNL, ​​3, 4, 6 derived and in the data base DB of the switching devices LE1 ... 3. The modification of the subscriber numbers DNL, ​​DN3, DN6, DN4 can for example be achieved in that the respective subscriber number is a digit from the hexadecimal number paint area is prefixed. For example, a subscriber telephone number is converted DNX = 72 26 14 90 in the correspondingly modified subscriber number DNXn = E72 26 14 90th The original subscriber numbers DNL, ​​DN3, DN6, DN4 of the external subscriber lines Valley, TA3, TA6, TA4 are assigned to the respective virtual subscriber line to the control switching device LEI or in the corresponding data record DS1, DS3, DS6, DS4 OU OGRP stored and assigned to corresponding virtual subscriber number DNL DN3n, DN4n, DN5n. Further arranged in the communications network KN routing tables are - not shown - adapted to a choice of the originally an external subscriber line Valley, 3, 4, 6 associated subscriber numbers - here DN3 - leads to a connection to the control switching device LEI - illustrated by a first arrow. Following a review of the current switching state of the selected subscriber line TA3 associated virtual subscriber line by evaluating the corresponding switching information bi in the corresponding data record - this DS3 - is upon detection of a free subscriber line TA3 using the data stored in the data record DS3 addressing information or virtual subscriber number TRL, DN3n the required communication nikationsbeziehung of the control switching device LEI via the first inter-exchange line valley at the third party terminal TA3 relayed - indicated by a second arrow.

4 shows a second realization variant of the Rufkanali- tion of external towards subscriber Connections Valley, 3, 4, 6 "stability Nummernporta-" to be switched communication relationships by means of modification of the subscriber call number DNL, ​​3, 4, 6, and utilization of the switching service feature or "number portability ". As already described in the first variant embodiment, the subscriber call numbers DNL, ​​DN3, DN6, DN4 of, arranged in the second and third switching devices LE2 LE3 external subscriber lines Valley, TA3, TA6, TA4 by administration modified such that they are no longer directly, ie from the communica tion ¬ network KN can be selected, but may still be used for routing b zw. for switching between the switching devices LE2, LE3 and the control switching device LEI. The originally the external subscriber lines Valley, TA3, TA4, TA6 associated subscriber numbers DNL, ​​DN3, DN4, DN6 are marked "ported" as where a corresponding porting information representing - here "LP" - in the database DB of the second and third switching device LE2, LE3 is stored. Said subscriber terminals are marked as ported Valley, TA3, TA4, TA6 is assigned a further porting subscriber call number DNlp, DN3p, DN4p, DN6p which both the higher-level communication network CN and in the corresponding records of the organization unit DS1,3,4,6 OGRP be saved. When establishing a communication link from the communication network CN using the original loan subscriber number - here DN3 - the communication relationship is first to the corresponding the selected subscriber line - mediated having second switching means LE2 - - here TA3 illustrated by a first arrow. Characterized in that the selected subscriber line is characterized as ported TA3, the communication link from the second switching device LE2 is switched back into the Ko munikationsnetz CN, with additional information - such as "CV # 25: LP" here - which is arranged on the communication network KN, the functions of a " intelligent network "realized components - such as SCP, service Controll Point - are transmitted. As part of the functions provided by the intelligent network that of the original subscriber number DN3 is assigned further porting subscriber number - here DN3p - determined by which the communication relationship is forwarded to the control switching device LEI - illustrated by a third arrow. In the control switching device LEI the selected porting subscriber number DN3p in the O rganisationseinheit OGRP as a member of the group NWCD is identical ¬ fied and after a review of the current vermitt ¬ lung technical and operational state of the corresponding subscriber line TA3 the communication ¬ relationship using stored in the corresponding record DS3 addressing information or virtual subscriber number trkl, DN3n to the third subscriber line TA3 weiterver it- telt via the first inter-exchange line TR1 - indicated by a fourth arrow.

5 shows a third realization variant of the Rufkanali- tion of in the direction of external subscriber lines

Valley, 3, 4, 6 to be switched by means of communication relationships "automatic call diversion" of external subscriber lines Valley, TA3, TA4, TA6 to the control switching device LEI. referred to as "Exchange Controlled Call Forwarding" ECCF - - the "automatic call diversion". represents a mounted by switching equipment switching-oriented feature As already described in the first two implementation variants, the subscriber numbers DNL, ​​DN3, DN6, DN4 the second in the and third switching devices LE2 arranged LE3, external subscriber lines valley, TA3, TA6, TA4 by administration modified such that they are no longer directly, ie from the communication network KN can be selected but not for the routing or switching between the switching devices LE2, LE3 and the control switching device LEI are usable. Furthermore, the original local loops of TAI, TA3, TA4, TA6 assigned subscriber numbers DNL, ​​DN3, DN6, set DN4 an unconditional call forwarding to the control switching device LEI and supporting information - here ECCF - in the databases DB of the second and third Ver - mediation device LE2,3 stored. This is, for example, by assigning a corresponding routing information - here DNlf, DN3f, DN4f, DN6f - to the respective co co r ro PP

Cn cn cn o o cn

iQ l_l- ιQ PO 2! ω <tr cn O rt rt Φ cn he PH PO CL <l υq P <P £ tr £ tu OP "NM l

Φ φ Φ Φ P tu tu φ o P- rt Φ Φ P d P d P d Φ SU Φ V P P Φ φ H- Φ d Φ P P- £ P

CΛ £? V rt ^ Q o rt P cn φ P SU 'P Φ rt P Pi N tr cn P PP PP P- CΛ tr Ω Φ uq Hl P-

Ό Φ Φ Φ tr tu N P- P P- CΛ et ιQ υq O 3 Ω 3 Ω 3 ö Ό 3 CL cn ιQ tu tr P- O *

Φ P- rt φ P- PPP et su d Φ Ό Φ tr P- CΛ P 2 Φ Φ P- tr φ Φ P rt PP

P- P- Φ P P P 1 P d P 1 pl P tr P φ P rt 3 co P- P rt P i α (U P- P- Φ 3 φ o P- t-3 N cn Φ P P -. Φ P Φ P- PO ^ Q d tu Φ rt H Ω rt P d PP PP tu tu cn tr ^ Ω Φ Φ Φ P P tu ιQ TI CL P Cn P Ω P rt CL P- tr 3 σ EP φ d φ d tu rt 3

Φ Φ P P rt <! P cn PH d P ιQ tr P P P φ d Φ tu hi cn cn CL CL rt d P Φ

PPO P P <Φ tu <cn P SU P Φ Φ POP P 1 P rt rt HP φ φ φ P POP rt tr P o Φ P 3 d tu Ω P St. 3 P Ω PP υq rt Φ> d P CL OPLP tu

• α P Φ o Hi PP 3 P ro tr o tr p- CL Φ £ Φ cn d P 1 P ^ Φ CO 3 P φ P

SU Φ P '.v ω P- CL P- * »P rt Φ p- et PN φ er 3 O 3 CL cn φ CL P CΛ

M rt 3 rt φ P rt φ <tu Φ Φ 3 £ Q y d dt PP CL (U g Φ P Φ Ω PP

P Φ Φ P-: rt Φ P P P P TI SU X σ P φ Φ 1 P P CL cn dd P 3 P 'P rt P- tr α

P d 1 PPTP PP HP rt rt p- tu ιQ P 1 P PP he p- Pi d rt rt OP Λ ≥! P 1 P φ CΛ tu tr Hi Φ 3 φ d o Φ P- CL P "rt tr φ rt P- Φ CL Ω CΛ σ £ P rt tr g Ό rt I-1

P- SU: CL Φ P d P PP PPPO Pi tr φ 1 p P Φ Ω P- tr Φ ≥ α! P- Φ Φ P Φ Pi g cn

P rt cn PP υq ^ rt o PP φ PD - Φ Ϊ P tr Φ P- P- ö co - P d P Φ P * * Λ φ N φ Ω cn et et q N CL rt CΛ PP rt P et o Φ cn rt Ω φ P tu

P Φ P tr φ P- P rt rt dd α tu Φ f Tj dt υq P- φ rt N H3 P- tr <ö P

P P et "CL O p- P- Φ P d PP P Φ rt P- α PH) o P rt CL PP P- Φ d - O φ Φ ≥;

M cn d: Q Φ rt P PP α Ϊ PNP ^ φ Φ φ CL yQ g Φ O Φ P- tu G. PP o Pl

P- CΛ σ Ό tO PP SU ιQ o rt P co "P g PP PP φ P- rt 1 PO 3 α cn Pl>

P CΛ cn φ P TJ p π Ti Φ> -3 Ό P- CL Hi OP 1 t cn cn → ds P P- p- Φ πd ""

CΛ P "Φ φ o pl et tu rt P Φ u ≥ 3, Φ gt _ P φ Φ N σ φ rt o P rt" ^ o £ Φ Ω tr Φ d y - 'cn p z co P 1 g P 1 P PPP £ φ P rt ιQ CO σ tr cn φ tr P- Pl et φ Ω P- Ό co σ φ d fd CΛ CΛ cn φ SU φ σ P- N 2

£ Φ> PP "d P 1 tr CΛ j-> Hi PP tu φ O £ tu Hl PP d rt rt P- φ PP P cn (U d j_ J-.

P α P p> α PPP 1 P P- P- P- Φ φ rt PP CL rt rt φ d φ Φ P φ Ό rt P Hi

P φ CL Φ Φ φ P- Φ d ιQ P- tr d: φ 3 Φ * QP ιQ P- 3 Φ CL tr PP tu rt Φ Φ ^ _3 ιQ cn P Φ cn P Φ P cn p J PPP "3 He P P tu tu α d Φ OP <P- P- P d PN CΛ

NP Ω φ Φ CΛ rt d P .alpha. rt rt P "P φ <TJ cn P Φ

Φ o <Φ Ω CΛ φ

Pl α

Ό CL Φ * J tr P <PP tu rt P α PP "Φ cn P Φ Φ Hi yQ Ω

P he o Φ ιQ τι Φ Φ rt cn J d O P P P he s tr tu: P ≥; P

P PP P φ Φ P tr ig Φ rt P cn P et ιQ Hi P φ SU Φ g PMPP CL N tu PP Ω? D Φ 3 P- 3 Φ P su "PNP Hi Φ cn cn tu OPP 3 CL P- rt rt Ω tr cn rt NP PP" P- Φ rt Φ P- PP d P-

PPP CL Φ CΛ dc φ Φ Ω Φ P- tr ö he et uq P- rt rt tr P- EP PO P- Ω P- 3 Φ tu o P- P rt cn P d ≥ tr! d O Φ • he Φ rt <rt ιQ tu P £ tr tr P o cn (UP tr rt rt P tu Φ co PPNN tr 1 Φ P "φ φ Φ σ PH et et tu tr rt P P J yQ" po P P 'd P cn P- P- £ £ £ dd P d α d α ^ P CΛ rt P- P cn: φ d tu tu CL P- CΛ iQ P φ φ φ P- tr • P P P CL : CO ς α PP Φ

CL P o P P cn cn rt tu hi P Ω rt φ CL P tr rt ιQ P iQ φ ιQ tr CL o Φ * y £ QP

OP Φ CΛ cn d rt PP t »l Q tr Φ P- CΛ CΛ φ PP ^ d £ d cn P Φ 1 <g P o

PP φ rt Ό φ Φ O φ rt tu> Ό φ tr φ OP ffi tu Φ P rt Φ rt P φ. ü F he σ cn PP Ό P 1 P cn • co CSl Φ φ P P- yQ PP PP "P- Φ P d CΛ Pl tu Φ t. tu φ Φ ι-3 P" cn TI tu rt £ P P *. P- rt P- P- rt NP PP ιQ 3 P rt P- CΛ OP 1

P- P- he rt rt P d P "Φ £ P Ω O rt P d: Pi Φ CL • P P Ω Φ P P O - • Φ

PP \ P 2 P 1 Φ P PP "Φ CΛ tr g O σ Φ P P P to P tr £ rt? P ro P CL

P tr P O rt s £? CΛ p P O O g Φ Φ <φ • Ω et Ω Φ (U: rt tu P- he σ P

P- Φ P cn Φ n N P- rt rt rt tr P Φ tr • d OP tr P- .alpha. tr Φ rt d tu φ P- P- σ n P Φ P- Φ Φ Φ rt P φ 1 Pö 3 Φ P t 3 et p- p- rt it P a_ CΛ rt tr P tu p- CL P o Φ P- PPPP nd <P- P 3 O d O d σ P rt rt o Φ »Φ rt p po <NP Φ P d <su P Φ rt P- P P d ≥5 P φ Φ P P- P od O CL cn P Φ Φ d Φ P 3 tu CL P P- rt rt rt P co n ^ Q tr P £ cn CΛ σ N d

PQ φ ιQ • P P P ιQ d rt> rt Φ 3 Φ 3 P rt • • Ω 3 he φ Ό ω d σ rt yQ PO P Hi Φ Φ P * * cn 3 CΛ CL P P P O Φ tr tr tr 1 1 _ φ P φ P cn CΛ P- to P o P πd ιQ ιQ P- P "PO rt rt P" MMWP φ α N φ (U: P

Φ P Φ φ CL rt Φ φ Φ rt P rt P n 1 CL 1 ro P- Φ P- P "rt CL CL ιQ

Φ P- CL P- 1 1 1 P- CΛ cn 1 P 1 P o PP Φ cn φ Φ N 1

P φ 1 1 1 1 1 1 1 1 Tl φ P 1 P

co co to ro PP 1

Cn σ cn o o cn cn

Φ α M π

PPP CΛ

CΛ et et P

SU Φ Φ et PP 1

N cn £

£ rt P p φ d: ιQ φ

P rt Φ cn cn NP φ d rt p-

P Φ φ

Pl y QP σ St.

TI CL 2 d: ro φ Φ P

- - - P rt

N ω Φ φ d Pl

PPPP

CL P- CL P- J iQ ι-3 Φ Ω σ Φ iQ Hl Φ π P P-

P ω ro ö P £

• Φ φ P rt p- et

Φ rt O

Tr Ω rt cn p

P P P

OP y Q

P CL O π πd

O P p-

P PP

P cn rt rt he CΛ

CΛ cn Φ 1 ι-3 σ P o CΛ CΛ πd α

P Φ 1 π

P CΛ

^^ Φ

O 1 L α φ P- P-

P φ P

Figure imgf000029_0001

For the outgoing external of said subscriber terminals Valley, TA3, TA4, T A 6 NWCD the group communication relationships is established following configuration:

In the switching devices - here LE2 and LE3 - having disposed therein, the group NWCD associated, external subscriber lines, valley, TA3, TA4, TA6 Trigger Detection Points tDPL to the respective subscriber lines Valley, TA3, TA4, TA6 or subscriber lines to be established. The linked with these Trigger Detection Points tDPL control parameters are set so that each time a connection is established by this external subscriber initiates - for example, by picking up the handset (off hook trigger) -, a program sequence is activated via the Trigger Detection Point tDPL which opens a TCAP transaction with the control switching device LEI. Means of sending a TC_BEGIN message with an inserted therein IN message Initial_DP is the number of the respective external subscriber Valley, TA3, TA4, TA6 the group NWHG passed to the control switching device LEI, to indicate that the respective subscriber Valley, TA3, TA4, TA6 is busy.

The control switching device LEI responded to this with a response TC_Continue in which the means of an inserted IN message "Request Report BCSM" then possible follow-up actions - also known as Event Detection Points EDPs - as part of the re-laying - also known as "on-hook go "refers to - be configured or reinforced. This means that the subscriber exchanges LE2, LE3 are prompted, when re-placing the respective external subscriber Valley, TA3, TA4, TA6 again to transmit a TCAP message to the control switching device LEI. Once through 'the external subscriber Valley, TA3, TA4, TA6, the connection is completed - for example by replacing the receiver - is activated a program flow via the appropriately configured and armed event detection points EDP in the respective subscriber switching device LE2, LE3, the transmitted the event by means of a TC_END message with an inserted therein IN message "event Report BCSM" the control switching device LEI and thus ends the transaction.

Alternatively, the same operation can be achieved when the same actions with the Trigger Detection Point TDP2 be linked. This alternative can be used if there is switching equipment of other manufacturers in a communication network in which the trigger detection point tDPL is not realized.

Alternatively, a notification of the re-laying can also be reached by a separate "on-hook trigger". In this case, the configuration is attributable to the re-laying action of the listener by the message "Request Report BCSM" and thus the message sequence also associated. The transaction would not stay open and active until the re replacing the handset.

In addition, TA3, TA6, is used for the external connections to the subscriber valley set TA4 weiterzuvermittelnden communication relationships following configuration:

Bypassing the Huntings over the entire group NWCD the external subscriber lines TAI, TA3, TA4, TA6 be appealed directly to. In this case, the control switching device LEI about the current occupation status of the external subscriber lines TAI TA3 TA4 must, be informed TA6 when the corresponding subscriber TAI, TA3, TA4, TA6 or the corresponding A nschlußleitung not for the line selection on S ervice stands telephone number SDN group NWCD available.

In the switching devices LE2, LE3, in which the respective external subscriber lines, valley, TA3, TA4, TA6 are arranged to be Trigger Detection Points TDP12 to the respective subscriber lines or subscribers valley set TA3, TA4, TA6. The linked with these Trigger Detection Point TDP12 control parameters are set so that each time a communication link to this external subscriber lines Valley, 3, 4, are mediated 6 - also referred to as "Terminating Line trigger" means - of the Trigger Detection Point TDP12 a program sequence where a "TC_BEGIN message" with an inserted therein iN message "Initial_DP" is transmitted to the control switching device LEI is activated in the respective switching means LE2,3 which opens a TCAP transaction with the control switching device LEI. Here, 3 is the number of the called subscriber line external valley, 4, 6 transmitted to the control switching device LEI to indicate that the respective subscriber line valley is occupied currently 3, 4,. 6 The control switching device LEI responded to this with a corresponding response "TC_Continue" in which the go via a inserted therein IN message "Request Report BCSM" then possible follow-up actions and Event Detection Points EDPs during the re-laying or "on-hook "be reinforced. This means that the corresponding switching devices LE2 are invited 3 wherein re-laying of the external subscriber connection Valley, 3, 4, 6 to transmit a corresponding TCAP message to the control Vermittlunsgeinrichtung LEI.

Once a laying on the external subscriber terminal Valley, 3, 4, 6 is detected is activated via the appropriately configured Event Detection Points EDPs in the corresponding subscriber switching device LE2, 3, a flow, through which by means of a TC_END message with a therein "event Report BCSM" the control switching device LEI inserted IN message sent to the event and the transaction is terminated.

The associated group NWCD subscriber terminals Valley ... 6, and the connected communication terminals KE1 ... 6 may be associated with more group-specific service features or characteristics, said additional further features and characteristics representing information is stored in the organization unit OGRP. Examples of further group-specific features are:

Definition of an alternative starting point of the search process - for example, by definition an additional, a subscriber terminal TA1 ... 6 associated subscriber number, when selected, the search process begins, regardless of the preset hunting algorithm in this subscriber line -,

Definition of a "stop hunt position" - definition of a subscriber line TAI ... 6, in which the search process is discontinued at any rate, even if there is no free subscriber line TA1 ... 6 or a free communication terminal KE1 ... 6 was determined -

Definition of a "Skip Hunt position" - definition of a subscriber line TA1 ... 6, to be excluded from the search process temporarily or permanently, even if it is currently free.

Examples of other group NWCD identifiable group-specific features are:

- determination of a number DN1 ... 6, SDN - such as an individual, ISDN-conformal MSN or group-individual service number SDN - under the one emanating from the group NWCD communication relationship is identifiable, - determination of a number DN1 ... 6 SDN on which outgoing from the group at NWCD communication relationships, the charging takes place.

The assignment of the individual subscriber lines TAI ... 6 at the group NWCD can be changed anytime. Thus, at any time by administration in a subscriber TAI ... 6 are removed from the group NWCD. For this, the corresponding to be removed subscriber TAI ... 6 representing information in the OU OGRP be deleted. After the release of a subscriber line TA1 ... 6 from the group NWCD only the already configured, analog or ISDN-compliant participating meran-circuit individual subscriber features are provided by this.

According to an advantageous development of the method according to the invention the group NWCD can at least be associated with a queue. Queues are usually realized in PBXs functions which are used for example in call centers. For the assignment of the service feature "queue" to the established group NWCD stored in the control switching device LEI OU OGRP is allocated to another storage area, whereby a plurality of transient waiting positions are realized. can terminate a number of incoming communication relationships to the transient waiting positions and will be continued on an announcement unit. The queue functionality is configured such that addressed to a directory number DN1 ... 6 communication links or connections in the manner described - via the control Vermittlungseinrich- tung LEI - be conveyed directly to the corresponding communication terminal KE1 ... 6, provided the corresponding communication terminal KE1 ... 6 is free. In the group-CO co ro ro PP

Cn o o cn cn cn o

N he ö ö 1 1 1 1 1 ω P TI he rt £ P *. P- £ y Q a (U 2 φ t he CΛ ^ Q ιQ Ό Φ P- d tu φ Ό d: SU: Φ Φ Φ O p- P td p- Φ O Φ d Φ φ P Φ P cn uq Pi Pi 3 rt Hi P- Pi φ P- rt P- P- PP g P £ P CΛ rt P rt P- Ω g d φ P P- PP & tu tu tu Φ P- φ P tu cn CΛ rt CL g CL rt ti o Ό uq PP tr P- P- £ cn CΛ rt t 1 PP P "* PP PP PP υq Ό φ d φ φ φ CL SU d 1 Ό Ω φ P et et φ rt P d - "P" SU p "CL p- CΛ φ o φ P-% PP 3 φ CL CΛ X tu P St P St <φ tr α

Φ P Φ P St. £ £ d £ P £ £ 3 P cn φ <P P φ Ω rt rt φ Hi P P P Φ rt P-

CL Φ cn P "Φ φ φ φ Φ φ φ to Φ Ό d rt P 1 Φ? Rt a P tr d Φ p Φ W φ P P Φ <φ P P P P P rt rt P- φ P- P- o Pl Φ CΛ rt P tu (U φ P- Φ P tr P Hi P rt P- P- tu P rt CΛ CΛ CΛ CΛ d a cn cn CΛ yQ d Φ £ Φ 3 rt PP tu P - X et CL rt φ CL tu Φ α et P £ tu φ Φ P- Φ tu Φ P Φ P- P Φ Φ P- P- P * P rt P- P- P tr tu • φ P- P d

D £ Φ P- uq d d PP: rt ^ p- P et o Φ ι-3 CΛ yQ POP <. Φ φ PP cn cn P φ rt Φ S Φ EP Pl P- rt cn CΛ P et o Φ Φ Pi tu Φ P- P 2 P Ά "

P CL φ 3 P- Φ P- CL P- d o O CL φ Φ cn Φ Ω P- o cn PPO d P CL O

P- φ • P cn φ PP PPP 1 P P (UP 1 tr tr p- p "φ φ tr φ rt cn g dg Φ

Φ CL tr Φ φ PP P φ Ω Φ yQ "Q cn Φ d 3 rt Φ P PP 1 p- P- he tu Φ 3 PN 3

Tu P rt P Φ tr φ x (U cn p • tsi Φ SU PNP φ 1 CL d CL X d CΛ

• P Φ 3 φ tu a xJ PP P-> Q P- CΛ rt P * £ ιQ φ P Φ φ P 1 P Φ SU tu P (U a PP p tu tu% cn P φ M φ Q φ y P • P- P- P- rt Φ p P td Φ P tu "P CΛ P cn P cn Φ tu £ t P tr> φ Φ P Φ 3 x P Φ P <

Hl Φ CΛ rt P φ U tu ^ Q tu tu ιQ α: PP dd P Φ φ P- P- P- tu tu PP CΛ

P tr CΛ 3 rd d ^ q Φ Φ yQ y Q pς Φ Φ tr -> Φ P CΛ φ tu p rt rt P P P ϊ Hi d rt Ω cn P tu g Φ rt φ φ φ CΛ o PPP 1 Hi £ y Q P P tr rt P P- Ω (UP Ω p- Φ

Ό Φ P Ω CΛ SU PP * * Φ Φ rt 3% UP CΛ et Φ φ Φ tr P tr Pl O O 1

P- rt Ω P tr P- Ό O tu ta tr Ω Φ Φ P Q U et P 1 P φ S PO "tr rt to P d 1 £ tu tu o £ P CL gd 1 P φ tr rt P" . CΛ d p 1 P Φ <cn d

P 1 tu Φ H- Φ P P- ^ tu QPP ιQ P Φ Φ CΛ 3 <l o P - PP he he Φ Hi P φ α cn tu ιQ CL P φ Φ φ φ rt P cn d φ φ £ do g P Φ P Φ P ιQ σ φ Φ Ω PP ^ QP P £ Φ CL CL P P P- P- 3 Φ g EP NN Pl Hl N d tr cn PP uq d: s Φ Φ P- rt φ cn φ P TI - Φ St. tr g P d P * P P ^! £ φ SU P-

P- Φ P φ EP d tu P- φ Φ υ Ω PP (U et £ d α g P φ P- tr Φ • W

P o P tu d CΛ CΛ P tr <P rt tr • TI tu tr Φ φ P - P • Φ tr P P P tr Φ

Q. CL P P- tr P Φ υq et PP "o rt a PP P- P- P x d • P Φ φ P d> uq φ φ φ P- ιQ x SU £ tu tu Φ rt P- 1 ? £ tu tu P cn Φ φ PP

3 P d P φ Φ CΛ P £ Φ P d πd o PP ^ Φ (U P- rt P ιQ p- tr LQ Hi CΛ πd 3 tu (U CL P- rt Pi P d υq PP rt CΛ o P rt P P CΛ φ P 3 su Φ ö

P- rt a Φ d PP PP £ £ P- CL φ cn Φ g <α P- O Ω φ Φ PP x P 2

N φ P P- CΛ cn CΛ P- φ CL P Φ φ P Φ 3 Φ CΛ he o P tr P rt 3 P

NP SU: CΛ υq tu φ Ό P PP N φ Φ Ω P- CΛ d PP α P 1 P Hl (U CL P- £ tu rt rt φ nq υq P- α <^ • CΛ TI PP - N tr PP 3 CΛ P Φ d CL rt PP <P Φ

Φ φ P Φ φ Φ P oo Ό P- P- P- P- tr φ φ Φ CΛ rt • P- PP PP tu o P- P 1 P cn P Φ φ σ ιQ SU X rt Φ CL Φ P- φ CL Ω φ <P rt P- g α d tu • • P- tr Φ cn P (U rt N P- Φ Φ tr l P 1: cn

P- Φ φ P- CΛ rt Φ P d P d ιQ rt Φ P- P P- rt P a "SU α P

3 P φ P t uq cn cn P Φ Φ OP PP "Φ PP 1 tu tu d P d

3 CΛ CΛ φ Φ P φ φ φ O P- rt tr O α υq CL PP EP £ P cn Ό

Φ P P P P CΛ XP tr Φ tu P • d P P cn rt Φ Ό

P rt O ^ od et Ω CΛ X rt PX d P φ Ω Φ P P- ι-3 Φ

<Rt PPP tr C 0: tu CΛ tr tr öd ιQ he Λ CL> 3

P- Φ P- CL CL Φ P £ he et Ό Φ φ P yQ et N Ω Φ P 1 2

Ω P "CΛ φ Φ P Φ 1 PP PP φ P- N tu d £ tr P po a

Φ Ω rt P £ P φ P P P £ PP • cn o SU

3 tr

. »Φ φ Ω o P CL O SU: Φ 3 tr ιQ t σ

O P- P tr Φ P tr tr φ α φ P £ he α 3 <Pl rt Φ P P P P he "d tr Φ P ^ p- υq P N Φ Φ Φ to d: Φ α d Φ "1 rt PPPWP φ P £ P PPPP tu φ a St. P vQ φ P •

P y Q <P tu Φ 1 X d φ P Hl α φ Φ PPO: PP Φ P cn Φ

1 1 1 P P P Φ P- CL P- Φ cn 1 1

businesses through agencies, purchasing agent or travel agencies. By using the queue, the customer is busy will not be rejected and can be supplied in the queue already with advance information. This is the risk of losing a customer is minimized.

In the following a further variant application of the inventive method is described in which associated by a group NWCD subscriber terminals TA1 ... 6 or by the connected thereto

Communication terminals KE 1 ... 6, a network-wide call center or a network-wide call distribution system is implemented. In FIG 7, the construction principle, resulting from FIG 6 of such a network-wide call center is shown - also called "Wide Network Call Distribution" or NWCD designated. The NWCD shown in FIG 7 allows the central office-wide integration of existing single lines TA1 ... 6 or "Basic Agents" KE 1 ... 6 to a network-wide call center NWCD, while at the same time avoiding the disadvantages described above of Tromboning by each of the current free-proof status of the individual connections TAI ... 6 by TCAP messages to the call center NWCD controlling control switching device LEI transmitted. are in accordance with the example shown in FIG 7 embodiment, to the external

Subscriber lines Valley, 3, 4, 6 connected communication devices KE1,3,4,6 as external operator stations or "Basic Agents" configured, which are associated with the network-wide call center NWCD. The to which the network-wide call center NWCD controlling control switching device LEI connected communication devices KE2,5 are designed workstations as MSB / MAC.

In addition to direct-attached workstations KE2,5 - these can also have a remote switching device (eg, via a remote DLU or RDLU) to the control CO CO to to P P> cn o C n o c n o 1 cn he <tr O £ £ > π t α P t CL <tsi d ^ ö M to N CΛ £ he £ CL Φ Q <CL <

Φ Φ \ P- CL SU yQ Φ φ Φ tu tu PX υ 0 £ P TI Φ P rt φ P- Φ Φ Φ d X Φ Φ P- φ Λ P P- φ rt φ EP PPP rt rt φ P P EP φ CL P 1 P 1 Hl cn Φ P rt P- CΛ rt PP P P Φ

Ω P 3 rt tQ PP PP Φ d 3 P tu P- £ O Φ CΛ d Q CL Φ Ω 3 tr 3 P- 3 P- (U et Φ rt P Φ P rt CL d CL rt to φ P φ ιQ to P "Ό Φ P". P tr P Φ P

P rt P- CΛ P- tr Φ tr P rt P- PP Φ ω Φ Φ ^ p- 3 P- PP NP 1 o P P- rt rt X

P- rt rt Ό Φ 3 P P- cn P Φ SU Φ P rt CΛ 1 PP co rt (U d P- cn P Φ φ Φ Φ rt rt rt

Φ P "rt φ Φ CL tu CΛ rt P Φ φ Φ rt cn P Φ α - tu rt P tr -> Φ p- Φ he d N φ P d 2 P ^ d ^ rt CL H <CL P P- rt pl P φ CΛ P "P et d P d

Φ P- P * P cn a HP tu t _ N SU P- φ Φ O SU: O P rt £ P 1 O t PPP

Uq P cn Φ N £ n £ P- Φ t ιQ CΛ CΛ lH d Φ cn PPPP P- Φ φ P φ J CL Φ ιQ αq

• CL cn d (U σ Φ φ P- φ Λ PXP φ CL 3 CL p- ιQ P "CL d CΛ CΛ φ P H φ P tr P" P J P "φ O cn * Q cn rt P- P π tu Φ Φ Φ cn he p 1 P φ Φ

P π Φ P 1 'Hi Ω p *. P Φ P Φ P tu tu cn rt P cn φ Φ <Φ Ω P t P

P>> P tr o Φ uq PP "tu Pi o * • he rt 1 p P P φ φ tr P P

P zx πd O tr Φ Φ PP 'd 1 PP dd: d 1 P Φ O PO PO: P P CL P Ό

P- 1 tr s; rt Φ P- rt 3 P P- cn P Pi Ό α N t P d p Φ rt 3 P 1 H- P- CL P-

Ω £ Φ P od CL Φ P Ω ιQ ö: o Φ Φ d Φ Hi rt φ P- P- tu tu Ω Φ Ω tr φ P ö tu d: o cn Φ P tr P- Φ CΛ φ CL P l P P- cn PNN ιQ rt rt CΛ tr P tr P et 3 "Ω P- P- P- cn cn PN et Pl P Ω * d £ PO rt rt N et Ό et d P 1 P XPP" tdd et P Φ tr X rt rt Φ N cn Φ d Φ P Φ tr dd 1

D P rt cn CΛ CΛ CL tr 1 1 M PP Φ cn Φ Φ P ti M d rt P- Hi P φ P d SU: P yQ P rt tr P P- φ <P rt iQ PNPP P- cn Φ CL P φ rt rt iQ PP t P q ιQ P "φ φ Ω P- φ • d tu: he φ Ό Cn d rt rt P φ 1 d ιQ W φ N 1 tr φ tr P rt P d PP cn P tr 1 d σ P ro P Φ • Φ w P "P Φ cn P> P t" 1 Φ F

WPP CΛ d et d CL 3 α M Φ rt rt α 2 »1 P d P ^ Φ rt t. M

P> P P P P ιQ TJ CL Φ P> P cn PN a NP n Φ £ P o p CΛ »P ^ P> P tu u q * QX yQ rt rt Φ O tu o d c n d N φ "3 tu tu P P ^ M

£ P φ φ Φ tu tu rt CΛ CΛ P P t Q φ σ £ cn PP 1 P 1 P ^ he σ P 1

^ D Φ P- α PPPP "rt g P- Φ Ω φ rt P he CL rt P- φ Φ ^ ^

P α P CΛ φ P 3 do P "Φ CΛ CΛ o tr 3 Φ P- (l: d Φ Φ Ω cn CΛ d x co q

CL P- £ P p P tu φ rt rt PP cn P- rt tr Ω PPP α PP tu Φ

Φ φ Φ SU D P cn LQ P 1 P ω CΛ Φ φ CL rt P Φ α ^ q O: P ^ et tu tr P CΛ

P CD P PP CΛ P "rt PPP Φ Φ Φ rt cn cn d N P" PP • "• Ω tr rt cn φ φ Φ φ Φ N CL Φ rt φ P d" "CL P rt d P P P CΛ rt tr cn

Φ P d P 1 P φ P- P- 3 O d H Φ rt φ to P ^ ^ QP QP * Q P φ 1

P φ φ Φ CL tr tr P φ φ ιQ su • Φ Φ CL P P P rt Φ St. <tr ιQ o

Φ CL Φ υq tu tu PP Φ CΛ 2 r 1 α PP he OO 1 tr Φ p- Φ CΛ

P- P- P- OP 1 dd Hl rt O ta X Φ P- CL cn LJ. £ d PPMPP ιQ cn rt Φ P d PP: tr Ω Φ P Φ o P- φ rt P TI υq Φ φ CL rt 3 P rt Φ Φ P φ 1

CΛ d P Ω <QP φ tr P CL P u P rt P Φ P M £ P P P P tu • he d

Ό tr CΛ CΛ P- CL et PPO d TP rt cn φ CL rt O φ Φ M Φ CL Φ N tu Ό to P Φ rt cn d φ d PP "rt φ P rt P- p- OP 1 PP t cn Φ φ d φ po P d P 2 CΛ rt P rt Ό αq tu ι-3 Φ ^ P 1 P Φ O P- P- P P- CΛ cn φ d cn Hi P "Q a Φ P- rt Φ Λ SU P CΛ PP Φ Φ P £ P

Hl z Hl Φ rt o P o P CΛ d Pl tu N cn ^ Φ iQ to SU cn P Φ 2 P d: 5 yQ X tu: P φ Φ tr φ 1 ö d CΛ cn cn Φ X Φ φ P φ l Ω P tr od a SU P α P et t. Φ d: p> x ^ CΛ cn cn CL PO rt XP Φ tr aol

P PP σ Φ CL rt NP tu X tr cn P Φ rt £ £ MP P- £ P- et Φ σ u SU Φ P rt CΛ φ £ d P tu O α_ σ φ P- 3 Φ P- Φ P NP 1 3

P CΛ cn P "P" Ό Φ CL Pi Φ P Φ Ό tr ^ d P \> φ φ cn P d PP. ω d:

Ω rt P- P- £ N P PP PP PP cn Ό T ^ q φ rt tr cn Φ d cn Φ Ω Φ rt φ Φ P α "P 1 1 CL 2 CL tr Φ Φ cn φ α d CΛ P- P tr ω φ φ P- P- ro φ H .sigma..sub.s SU P a P o 3 φ P- P- rt φ φ φ d tr P P φ CΛ rt P- ω φ n P φ φ φ φ P

P (U: PP PP φ rt φ x N σ CL P CΛ CΛ P

PP P n • d d CΛ φ p Q ^ «P Φ P tu

P CL CL tu P rt CΛ φ PP PP CL d

Φ φ φ yQ 2 α φ rt P φ Ω C

PP "d PP 1 PP tr

P Φ

In the illustrated in Fig. 7 embodiment, the fact is taken into account that always evolutionarily develop the current telecommunications networks. Network-wide distributed Basic Agents can also be integrated to a central call center, even if the subscriber lines, or individual terminals are connected to switching equipment from different manufacturers. However, the switching equipment, in which the so-called. Basic agents are connected must meet certain minimum standards. Essential:

- SCCP TCAP capability

- partial functions of the Capability Set CS1, as defined for IN-SSPs, especially the support of the trigger

Detection Points tDPL (or alternatively TDP2) or TDP12, and certain variants also

- the Trigger Detection Points TDP3 with connected Rufnummernumwertung,

- the opportunity to build "Establish Temporary Connections" ETCs to announcements,

to implement a billing or charging on IN functions - - for example, "Furnish Change Information", FCI

To realize network-wide call center, various scenarios - see FIG 8 to 11 - are derived. The architecture of a call center used depends largely on the specific requirements of the operator of the respective call center, for example, if they want to act more regionally or nationally or possibly across national borders. Furthermore, the architecture used will depend on the circumstances in the network, in particular on the performance of the switching equipment and possibly the remote switching equipment to which the Basic agents are connected. By illustrated in FIG 8 to 11 respectively scenarios various variant embodiments are network-wide call centers shown, which are based on the method described in FIG.7 basic principle of a network-wide call center.

Scenario 1 (see FIG. 8):

Regional Call Center with busy / idle synchronization via TCAP messages.

In this scenario, all incoming calls are - for example, from a calling party A, which is connected to any switch ASW, see arrow 1 - also called the Service DN - - For the call center CDS based on the selected service number SDN directly to the call center NWCD controlling switch CDS mediated, or routed, and there B1 ... sent on the service number SDN associated task Group respectively to the processed internal or external NWCD- members 3 - see arrow 2 -, which through means of suitable switching devices SSP, or remote switching equipment RDLU are connected to the controlling switching device CDS.

If currently no suitable editor, or Agent B1 3 is freely ..., the calls in the switching device controlling CDS be classified with the usual procedures in queue and the caller until the release of a suitable agent ... 3 connected to an announcement B1. These procedures are identical with a locally operated call center.

Scenario 2 (s. FIG 9) Regional Call Center, which is supported in the high-load or overflow case by a central or network-wide call center and call distribution system.

FIG 9 shows two arranged in the communications network KN regional call center CDS1,2 which are associated with a central higher-level call center MCDS. In this scenario, all incoming calls to the call center or at the regional call center CDS1,2 be - indicated by arrow 1 - Based on the selected service number SDN to the regional call center provides CDS1 controlling switch directly. As long as this regional call center CDS1 ... still has a sufficient number of free agents B1_1 B1_3 in the associated Task Group, or only short waiting times must be taken into account, the respective call the regional call center CDS1 remains assigned and to appropriate regional agents B1_1 ... delivered B1_3 - indicated by the arrow. 2 Only when the regional call center CDS1 recognizes for each Task Group portrait or overload, for example by lengthening

Queues, arranged by the regional call center CDS1 a TCAP dialogue in the Central in the communication network KN, parent call center MCDS - also known as the master CDS - determined whether other regional call center CDS2 can accept the call.

This TCAP query is processed with a proprietary protocol between the regional call center CDS1 and the master CDS MCDS. By means of a TC_BEGIN message is passed along with a corresponding service key the caller's number and his selected service DN SDN to the central master CDS MCDS. The Central MCDS a new service number SDN 'that leads to another regional call center CDS2 - by arrow 2' is determined by their network-wide overview of all assigned regional call center CDS1,2 clear - or find out if the original call in original co co t ro P "P

Cn o c n o o cn cn a <TI <LJ. CL CL W 1 P 3 Φ oa d: LJ. o CL d CL LSI d: ι-3 CΛ O to O to £ £ a P tu φ d Φ Φ SU Φ cn tu d d t σ P tr φ φ tr Φ su d tr C. * ü tu φ φ P φ t (U φ

PPPP £ EP CΛ CΛ PP yQ EP PX Φ £ Φ PP P Φ CΛ> P p- p- CΛ P- (U cn CΛ rt 3 P ιQ X 3 Φ P- P- Ω P- ro rt Φ P φ rt ιQ SU P: P P Ω πd 1 tu P * P cn rt P- rt φ P- P- rt p- CL cn t-1 Ω tr o P φ 1 ιQ P- φ φ υ φ rt tr ιQ ^ »cn α CΛ tu Φ φ O

CΛ rt P- rt P- rt φ tr P .- ^ cn φ P 1 P cn φ Φ XN NP ro rt O P- t ^ QP n P

Ω rt O Φ rt P- P- rt P tu 3 cn Ω Φ o P- rt o rt P "O £ Φ φ od X Φ Ω tr P tu" PP * ιQ Φ CΛ: P 1 P p tr PP ^ £ Φ Φ P PP PP PP tu CΛ rt tr O P 1

P "d SU d φ P- CΛ rt P et Ω φ φ 1 φ CL P o α CΛ P- Ω α d ^ q rt Φ P- CL o P φ 1 tu PPP Ό P d tu tu X tr P P σ 1 PP tr P Ω CΛ cn Φ Hi 3 O Φ CΛ SU P

P ιQ P ιQ PPP £ o φ φ PP o P CΛ rt Φ Φ Φ tr P £ NPP 3 P yQ cn rt CΛ> SU £ ιQ yQ SU: tu Φ uq tr rt rt φ • PN rt Φ Φ Φ d CΛ • £ iQ n

Φ Φ (U: Φ Ω Φ CΛ ιQ Φ P P- πd d Φ φ Φ iQ N d Φ P cn PP £ tu NP o Φ

P P- rt P- P- Φ tr 3 rt cn P Φ α 1 Pi P- P d H to P cn d n rt P- Φ Φ α

PPP <rt φ rt P- φ P Φ Φ CΛ o P n tu tu LP rt: σ P ιQ CΛ Φ p-

<P ιQ P rt Φ Φ P Φ VQ o P P P P o SU: tu ω Φ o Φ yQ • P CΛ tu P- P-

P- Φ Φ P- Φ Φ φ PPX CΛ P tu tu rt CL P 1 P P u P cn α PO d: P n

P Pi Ω Ω P tr Φ P g "cn P Φ yQ £ P" P N P P "Ω P- P 1 σ φ CL P P- σ q ^ Φ

£ tr tr P cn tu rd rd ro P P φ Φ 1 Φ P "Φ PP" PP P Φ o tu Φ φ P t et tr rt to P P Φ - <P P P cn o> P φ Pi φ P- PP 1 PP rt

P d P d P> £ 1 CL • d P P- φ rt on Ω φ φ o yQ vQ £ o P cn φ P et ιQ Φ Φ rt P φ d 1 3 cn Ω P- Φ φ tr 3 P tu φ φ Tl P PJ P P P p P

Φ ιQ ^ P> P cn Φ tr on PPP .alpha. "rt 3 £ PhPO CL he he P tr rt Φ Φ £ ιQ P £ O: ö P et tu N rt P" TI £ Φ rt cn rt P- Φ P tu Φ CL rt o et

^ π

P o Φ P Φ π tu Φ CΛ cn cn dd Φ P- cn P Φ SU tu tu rt PPP α

Σ P P 1 P et PP Φ P 1 P O <P o P φ 1 _. P 1 P- tr <CL £ Λ α 1 CΛ P- PP a P CL Φ φ φ £ to O o φ P- P "H- φ

O P Φ P- Φ Φ co N d Φ P P £ Φ o Φ tr tQ PP PP CL P- Φ P cn P ö ^ ^ £ Ω P- 3 to P P g P 3 rt P- n tu σ α Φ N Φ P Ω d tu tu O cn CΛ P- • to tr P- 3 tu o Ö * (

Pl g rt P- Φ east PP CΛ P- £ PPN N d Φ Φ Φ ιQ P> o CΛ φ Ω rt o Φ φ P- rt Λ P he tu φ Φ Ω Φ Φ cn PP '

Φ ^ H 3 Ω ro CΛ X LJ. PPP P- rt P Φ P P- tu cn tr P 1 d: υ H H- rt

P ro P p 1 tr 3 Φ 3 Φ υq PO Φ P P Ό ^ q £ * <P he φ Φ P 3 σ rt P> Φ £ £ po φ φ CΛ Φ P "d: ö υq rt y Q P "rt φ Φ CL su P cn P Φ Pi d

£ Φ CL Φ P • d φ φ P P- CΛ P- O Ω φ φ PP tu: Φ CΛ o Ω Φ o φ PP EP P

Φ P- P- P- OPP CL rt 2 P α PO rt cn rt P rt φ P rt o P •

PP φ SU to rt P o Φ - Φ ιQ "^ PON Φ P 3 P CL N ö 3 d ιQ CL cn P 1 ro $ 3 Φ CL P PP - - - £ Φ tr Φ P ro tu α rt P-> φ P rt ω tu σ P

Φ Φ Φ P 1 P 1 P tu ιQ Φ φ Φ P PO "t P- Φ P rt φ d iQ ^ rt P- cn PP ro d P 1 cn φ Ω P- £ d PX PX φ cn Ω o OP cn rt P- P- φ d

O Ω Pi rt P rt rt Pi Φ SU Φ (U cn CΛ P- tr P Φ rt o σ tu CL PO D. tr Hi Φ P- Φ CL d: P- P- P SU Φ Hi P d: CΛ P P CΛ r-> SU PX tu CL P IS 1 o

P "tu g P P P P et o Φ rt P P- PO tr Φ Φ rt cn O rt EP d tu φ P φ rt φ 3 N o P rt Φ Φ Φ P x PP SU Φ £ ö cn P 1 d he rt P P

P P * Φ Φ> CΛ rt g 3 Φ CL P CΛ rt tu P "P rt X n CΛ Pl Ω φ Φ Φ CL P rt

Hi £ PP φ 3 P d ιQ φ Φ P d "yQ cn rt α P> n tr PP 1 (U Φ P P- rt Φ CΛ 1 c £ d NPP Φ n PP cn Φ Φ CΛ td ^> CΛ P Φ tu P

P d: ti PP d SU Ω P "tu POO p- PP ro πd n cn Φ CL tr CL r PP 1 cn CΛ P- P 3 rt tr Φ Φ CL Φ M Φ 1 PP Ό tu P d: P φ φ φ α φ φ N N CL x P- P- P 1 P φ P CL CL XP d £ φ P "he rt φ P-

P- £ P CL Φ • P SU CL rt rt P P Pl 1 tu O: PP N Φ Φ P tr P φ • φ P rt Φ Φ no tu Φ φ cn Φ P CL CL PP N φ

* »Φ 3 P- d tu tu cn rt Φ rt PP PP P- Φ n ^ Q P Pl £ P π PP 0 Φ d P 3 O • Φ p- Φ φ Ω CL d .phi n • Φ

£ ö P P- PP tu o £ rt 3 Ω P tr φ Φ o PP 1 CΛ cn Φ O tr φ Φ rt rt tr α n 3 Φ rt P n υq CL

P 1 cn P- PJPP tu t et P • φ P Φ CL P tu

P ^ 'Φ P CL O cn P 1 φ CL PPP cn rt Φ φ PP 1 tr Φ 1

NP φ Φ rt PP Φ

desired, the caller name its waiting position and its expected wait time. Furthermore, the charging of the respective call center service is performed.

Scenario 3 (see FIG. 10):

Centralized call center through which a task / load distribution on regional call center is controlled.

This scenario is similar to Scenario 2 above, but with the difference that by the respective caller A with the selected service number SDN a TCAP dialogue directly to the parent call center or to the MCDS

Master CDS is initiated and determined there to which regional call center CDS1,2 this call needs to be relayed.

To this TCAP queries also or

to perform switching equipment from different manufacturers, standardized processes within smart grids are used:

According to the invention in the source switching device (ASSP must have the SSP functionality) or, alternatively, in a superposed transit switching device with SSP functionality - not shown - Trigger Detection Points TDP3 to the respective service number SDN of the call center or the parent Call Centers MCDS furnished.

Once such a service number SDN is selected, a telephone number query rqDN to the higher switching equipment is provided by means of MCDS TCAP dialogue - indicated by arrow. 1 The telephone number query uses the same protocol with the otherwise IN-based NUMBER Portability queries are sent to a SCP. The overall call center MCDS turn determined by their network-wide survey of all regional call center CDS1,2 a new service number - here SDN '- leading to a regional call center CDS1,2, send relevant information to the originating switch ASSP and terminates the transaction - see arrow 1 '. Also this scenario assumes that the parent call center MCDS has an overview of the load states of the individual regional call center CDS1,2. As noted the overall call center MCDS can also be operated as a regional call center in this scenario.

If the selected regional call center CDS1,2 no free agent has more of the selected via the service number SDN Task Group, the call by the usual methods in the regional call center CDS1,2 is classified into appropriate queues. The corresponding announcements are recorded in this case from the selected call center CDΞ1,2.

Even in this scenario, it is again an essential feature that the voice connections between caller A and the corresponding agent B1_1 ... B1_3, B2_l, B2_2 always be guided through a switching device CDS1,2 with CDS functionality. In these respective regional call center controlled switching equipment CDS1,2 occasional queues are managed, are looped announcements that when can the caller announce its standby position and its expected wait time desired. Furthermore, the charging of the call center service is performed.

Scenario 4 (see FIG. 11):

Fully centralized call center, which controls the establishment of direct connections to the agents about IN-like dialogues. In this scenario, the dial-up is like Scenario 3:

Caller A is forwarded to the selected service number SDN via TCAP dialogue directly to the centrally arranged in the communication network KN call center CDS., Where it is determined at which agents B1_1 ... B1_3, B2_l, B2_2 the call must be relayed , To realize the CDS functionality standardized IN-processes are used to carry out the TCAP query switches ASSP, SSP, also of switching equipment from different manufacturers. Here, in the origin will switch ASSP (must possess the SSP functionality) or alternatively in a parent transit switching device with SSP functionality - not shown - Trigger Detection Points TDP3 set up on the SDN service number of the call center CDS. Once such a service number SDN is selected, a phone number search rqDN is sent to the central call center CDS controlled switching device. These

Telephone number query uses the same protocol with the otherwise IN-based Number Portability-queries sent to a SCP will be.

In contrast to Scenario 3, the caller A does not get in this scenario 4, the service number of a regional call center informed, but directly the number of a selected agent B1_1 ... B1_3, B2_l, B2_2. The voice communications of the caller A run in this scenario no longer (as in the previously described scenarios 1 to 3) via an exchange with CDS functionality, but directly by the caller, or via the connected to the caller A source switching device ASSP for selected agents B1_1 ... B1_3, B2_l, B2_2. Thus, the announcement options and Vergebührungsmöglichkeiten the central call center CDS can no longer be used; this has to be replicated in the communication network CN such as IN-controlled functions:

The announcements can be switched, for example, in the originating switching device ASSP, controlled by the feedback of the central call center CDS means "Connect To Ressouce" and "PlayAnnouncement". This means that all possible source switching devices must be equipped in the communication network with the call center specific announcements. To overcome this disadvantage, there is still another alternative embodiment variant, be in these announcements in the communication network in certain IPs ( "intelligent peripherals") with SSP functionality concentrated. For this, however, the origin switch must be initiated by the central call center CDS a temporary connection set up to the announcements-IP - for example by means of the action sequence "Establish Temporary Connection", "Assist Request Instruction", "Connect to resource" and "Play Announcement" - and dismantle the temporary connection again after the waiting time.

The charging must be taken in this scenario of the origin switch ASSP. To send the central call center CDS along with the determined agent call number by means of a "batch Furnish Information", the corresponding charging information to the originating switching device thus creates an associated fee for the call center service. The feature "Furnish batch information" is not yet used in all communication networks, but is the subject of standardization under the ETSI Capability Set CS3.

As an alternative to the described four scenarios, another call center version can be realized - not shown - in which the current document states or the busy / idle status recognition not via TCAP message exchange, but by the already described as a call channeling routes all outgoing and incoming calls via the central call center controlled switch

With the help of the method, new and attractive features for call center operators can be used throughout the network, as well as the capacity of the call center by switching from simple terminals to be increased in peak hours. This results in a value for

Operators of telecommunications systems that can offer their customers throughout the network without additional hardware equipment only by software exchange attractive new functions and therefore either increase their sales or can settle by competitors.

Claims

co co ro t> P
Cn o o cn cn o Cπ
1 1 1 1 1 CL CΛ <H LJ P πd
JU P Φ Φ φ • (U
CΛ rt CL P d. CL <P CL d CL £ d CL N CΛ P- £ rt CL α PP
Ω P tu d tr 1 Φ Φ P P tu tu cn he P tu tu CΛ d d CL 3 P 1 Φ <! Φ tr Ω P Φ w EP PP Ω EP ö EP CL EP πd 3 H EP - PP φ p P
Φ tr P nq P> 3 tr rt Φ CΛ ^^ p 0 P 1 P rt rt P- '-' CL P- P- rt o - - - <0 CL PN tr rt tr cn Pi tdd P ^^ CL P - PO rt d Φ CL N α d 1 3 tu P
PP t-1 P N P φ rt Φ CL P P φ d 3 d Φ iQ t tr cn α ^ Q CL w d φ P- yQ CL P PP 3 cn P- (DPPOP Ό
Φ P cn d 1 iQ φ Φ Φ P- rt N PW iQ tu Φ P P P ^^ ^^ he Φ PP - ^ PM nd P P CL (D CΛ P St P d:
Φ t "1 ODQ P- tr P- 1 CL P P- 3 Φ P Φ N α cn P- Ω rt φ M CL CL M PV CΛ uq Φ Φ Φ £ -5 P- CΛ P- P Ω tr ιQ N
PP 1 P- Φ CL Φ P 1 P φ Ό PP φ cn P Φ rt tr NP dd Φ
P- - - φ P cn P Φ P- Φ ^ PP CL rt P- (DPP 1 PP
Φ 3 φ P P CL cn CΛ Cl φ Φ H P-: he p- CL cn P- d rt. -. P n cn Ω P φ Ω cn Φ <J P 0 Ω cn φ to
CΛ rt Φ P TJ P- σ z P tr d tr P rt P- φ P tr tr cn P Φ rt P rt Ό d sj cn Ω CΛ d tu tu PPP Ό rt Φ rt tu
Ό Φ Φ Φ P- tr o Ό i Ό <Hl l Φ Φ 3 (D d Φ
Ω LJ. Ό P 1 P σ et Ό rt Φ φ rt P- P- P Φ rt P. -. P tr Φ Φ rt _-- CL - - d £ Φ Φ φ P P P rt • "* l u q ι-3 cn
P £ 2 ^ P o P. -. 3 P φ cn rt φ> Φ P
P Φ - _. £ cn a υq ö z P- PPP 1 PP 1 P- P- cn φ 2 φ n P- CΛ et 2 ιQ § rt Φ dd P
Ω P J a P σ Φ 3. -. a n Φ rt Ό p- cn P Φ. -. cn tr P- P d o CL - d tr 1 n CΛ σ PP Ό ιQ P tr> - - φ P
Φ yQ σ φ φ C. CL o ^^ rt d Φ d Φ cn MP 'υq φ - P cn φ P PP - -' cn Φ P Ό Φ l P 3
LSI * rt PP - - - φ d N ιQ Ό ^^ P- Φ CL Φ d tu cn Φ 3 Φ CL CΛ cn d n Φ 2 P P- o PP o cn rt P- φ Ό d P rt P ιQ φ SU a P - 'φ P rt rt φ φ rt P tr P- φ rt φ p P 1 n P P φ
SU dd P rt "Ω do PP 2 α Ω φ Ό d P- N
P Φ φ P <CΛ tr Φ £ PP § - tr ty "tr P cn d
CL P "P CL d Φ P et P φ CL P nn rt g • <rt rt cn
P Φ PPXPPP Ω Φ σ N d φ Φ CΛ d SU:
CL Φ CL * Q 3 t CL CL φ tr P d P PP PP rt
Φ φ <p cn P 1 P Φ φ rt rt rt iQ ιQ tu Φ X ιQ N
P <1 P Φ rt rt P- φ PP Φ d Φ φ Φ P t-1 SU P- cn
Φ P Φ rt CΛ CΛ PPP Φ o P P CΛ 3 H-
Ό 3 P Ω P "Ω Φ <cn υ PP Ω P- tu Φ Ω tr φ P- 3 Φ tr d tr P tr cn φ CL 1 _ ~. Tr tr cn PP
^ <P- rt P rt P tr PPP φ PN 1 P- Ω b Φ cn rt P- 3 et ιΩ N 3 P- φ dd M d: tr Φ 3 P
P rt P \ -> cn CΛ d P cn ^ - ^ rt OP P> P cn tu
XP "rt d Ω Φ u q rt rt tr 1 P iQ cn NP" TI tu d rt P tr P φ rt dt _ CL Cn £ co φ d <Φ d
P <PP "ιQ Φ POPP * Φ 3 P ιQ Φ P
P- ιQ d ω d 3 PP ιQ .. P φ P φ P ^ tu x
CΛ CΛ P- φ P tr CL P Cn P CL nlo d tr rt
Ω rt P- CΛ ιQ Ω tQ P 3 n tu X ^ σ> P d Hl P- tr Φ cn tr φ P P- CΛ CΛ φ σ P 3 'CL P £ O
Ω φ PP et rt Φ P CΛ tu "P CL φ P
CL tr P P P P d Φ '^ * cn cn φ φ φ P-
PPP PPP 3 Ω Φ p- Φ £ rt cn P P
Φ P 1 tr y Q 1 P> P n φ φ
CΛ 1 1 P "CL σ Pi PP
Φ Φ - CΛ o CL d:
P
Figure imgf000047_0001
- P φ P
associated subscriber terminals (TA2,3) and the virtual subscriber lines (TAL, 3, 4, 6) is detected,
- that the subscriber lines (TA1 ... 6) assigned group-individual service features and / or Eigenschaf- th are controlled in dependence on the respectively detected operational and switching-oriented states.
3. The method according to claim 1 or 2, characterized in that the switching devices (LE1 ... 3) are an integral part of at least one higher-level communication network (KN), wherein communication relationships from and to the TeilnehmeranOschlüssen (TAL, 3, 4, 6), physically not the group (NWCD) controlling switching means
(LEI) are associated, in the switching-technical sense about the group (NWCD) controlling switching means (LEI) are arranged,
4. The method according to claim 1, characterized in that
- that the switching devices (LE1 ... 3) are administered such that
- the current switching and / or operational states of the physical not the group (NWCD) controlling switching means (LEI) associated with subscriber lines (TAL, 3, 4, 6) to which the group (NWCD) controlling switching means (LEI, CDS, MCDS ) are transmitted, or - any change in the switching-oriented and / or operational state of the physically not (the group NWCD) controlling switching means (LEI, CDS, MCDS) associated with the subscriber lines (TAL, 3, 4, 6) to which the group (NWCD ) switching means controlling (LEI, CDS, MCDS) is transmitted,
- that in which the group (NWCD) controlling switching means (LEI, CDS, MCDS) of the respective current switching and / or operational state of the physically assigned to subscriber connections (TA2,3) and the virtual subscriber lines (TAL, 3, 4, 6) is detected, and - that the subscriber lines (TA1 ... 6) assigned group-individual service features and / or characteristics as a function of the respectively detected operational and / or switching-states are controlled.
5. The method according to claim 4, characterized in that the respectively current switching and / or operational state or the change of the switching-oriented and / or operational state of the physically not the group (NWCD) controlling switching means (LEI) associated
Subscriber lines (TAL, 3, 4, 6) representing state information (b / i) with the aid of the transaction Capabilities- Application Part protocol (TCAP) are transmitted based on the Signaling System No. 7,.
6. A method according to claim 5, characterized in that the state information (b / i) are transmitted by means of the functions of an intelligent network controlling messages.
7. The method according to any one of the preceding claims, characterized in that the at least one group (NWCD) at least one group-individual call center or specific group call number (SDN) is assigned.
8. The method according to claim 7, characterized in that at the at least one group-individual group call number (SDN) to be switched Kommunikationsbezie ¬ hung the at least one group (NWCD) a group-individual search procedure or a Huntingdon algorithm for determining a associated with free subscriber line within the group (NWCD). ■
9. The method of claim 7 or 8, characterized in that at the at least one group-individual
Group number (SDN) for switching communications relationship of a further switching device (ASSP) a request (rqDN) takes place at the group (NWCD) controlling switching means (LEI, CDS, MCDS), where (rqDN) as part of the request in the controlling
Switching means (LEI, CDS, MCDS) a free subscriber line within the group (NWCD) is determined, and the determined subscriber information representing (SDN, SDN ') to the requesting switching center (ASSP) are transmitted.
10. The method according to claim 9, characterized in that the request (rqDN) and representing the subscriber connection identified information (SDN, SDN ') with the aid of the Transaction Capabilities application part protocol (TCAP) based on the Signaling System No. are transmitted. 7
11. The method of claim 9 or 10, characterized in that the request provided by the further switching device (ASSP) Trigger Detection Points (tDPL, 2, 3, 12) is initiated.
12. The method according to any one of the preceding claims, characterized in that the at least one group (NWCD) representing organizational unit (OGRP) in a database (DB) of the (LEI), the group (NWCD) controlling switching means pre see ¬, wherein - the group (NWCD) associated with the subscriber lines (TA1 ... 6) representing connection information (DNL ... 6, DNlp, DN3p, DN4p, DN6p, DNlf, DN3f, DN4f, DN6f), and - the group (NWCD) associated group-individual service features and / or characteristics representing information (SDN, HUNT) in the organization unit (OGRP) are stored.
13. The method according to any one of claims 8 to 12, characterized in that the group (NWCD) a group-individual queue is associated with at least, where in the case that no free subscriber line (TA1 ... 6) determined during the search procedure is the to be switched communication relationship in the at least one queued queue, and upon detecting a free subscriber line
(TA1 ... 6) removed the communication link from the queue and to the free subscriber line (TA1 ... 6) is transferred.
14. The method according to claim 13, characterized in that the organization unit (OGRP) a said at least one queue representing at least a waiting position realized Direction memory area in the database (DB) of the group (NWCD) controlling switching means (LEI) is assigned.
15. The method according to any one of claims 8 to 14, characterized in that there is provided at least one-to-place as part of the search process user data channel for transmitting information by a subscriber terminal (3 Valley ...).
16. The method according to claim 16, characterized in that in a multiple user data channels having subscriber line (TA1 ... 6) the number of frames in the search procedure for the subscriber line (TA1 ... 6) transmittable user data channels is predeterminable.
17. The method according to any one of claims 8 to 16, characterized in
- that the subscriber line (TAL ... 6) to at least one subscriber call number (DN1 ... 6) is assigned,
- that in the course of the search procedure, the number of under a subscriber call number (DN1 ... 6) used user data channels is also predetermined.
18. The method according to any one of the preceding claims, characterized in that the virtual subscriber lines are each at least one addressing information (DNL, 3, 4, 6, DNln, 3n, 4n, 5n,
DNlf, 3f, 4f, 6f are) associated, by means of which communication relationships between the group (NWCD) controlling switching means (LEI) and the subscriber lines (TAL, 3, 4, 6), which is not physically the controlling switching device (LEI ) are associated are established.
19. A method according to any one of the preceding claims, characterized in that the switching devices (LE1 ... 3) are interconnected via at least one inter-exchange line (TR1 ... 3).
20. The method according to any one of claims 2 to 19, characterized in that the switching devices (LE1 ... 3) are so administered, you that a communication relationship that of a physically not the controlling switching device (LEI) associated subscriber line (TAL, 3, 4, 6) to a co co t ro PP
Cn o o cn cn cn o
1 1 to P rt 3 P su CL 1 CL α ro £ P- CL PO
V to Φ P- Φ P P- ι-.alpha. 3 d SU tu P p d O CΛ d
- ^ P tu <3 SU - ^ ^^ 3 PO CL t P tu α Pl P- P- tu tu tu 2 α • P 0 2 P ω Φ> P EP PP • d P rt P φ φ σ d 2 P d tr P Ω P t uq d CL rt • u ^ Ω
2 tr CΛ PP ω> P d tr d tr Ω EP et & H <ι-3 rt P tr cn Φ n Q <J cn P- tr
P> 3 Ω 3 Ω P 1 <Ω 3 P rt 3 tr 0 φ Φ co cn P co φ P Ω φ φ
^ P 3
Φ tr tr P 3 »» cn rr φ ^ P 1 Φ Φ et tr P H CL • ^ Ω P d P P P P tr ^ Ω P- tsi co P rt tu p o φ P co d P P P d P St. Φ J_ tr φ Ό J. P Φ Pi P 1 P rt * tu P- P- P- rt PPPPP φ 'Q (UPP ^ P 1 s> Ό "P" Q SU P P φ α_ Φ P 1 ω Φ J_ P CL J> ^ φ α uq fl> tr φ φ φ d cn cn P N tr
CΛ EP EP d ^ π> P P td
P πd φ ^ cn TI Φ Ό SP tr cn "EP P P dw Ω Ω St. P- 1 cn Ω Φ
»* P φ P cn o CΛ cn Φ NO CΛ. -. tr (D Φ CL rt g -.. tr (D Φ P "OP" M tr P ι 2 P Ω P tr P d p 1 • PP Φ Φ σ N 2 N Φ et rt PP P P Hl
CL CΛ d α tr rt <P rt cn t _ PP d 2 d 3 d 3 Φ add PP Pl ö d φ * α t rt φ Φ SU tsi P φ P P NP 1 tu Φ P P- 1 υ n PPNPP tu o
2 EP 3 P- & 3 tr d tr P d P He P P - - - w (D tu PPP rt α <ι Φ CD ^ tu Ω rt Φ P
P P P • <P P P P 3 Ω 3 Ω H tu cn P ^ O - - - Φ 3 H Ω P- P- 3
PN et PP CΛ rt iQ. p P <tr φ P N Ω Ω tr CL co tu P P -. Ω tr -. OP tu
^ D rt P- P- P- rt φ P- rt 3 et d P- tr tr φ P P- CL tr cn 3 1 Ό Φ tr P rt O uA ιQ o Ω Φ πd. -. et rt rt rt P d (Q cn P Φ P 1 P ^ P rt P- t _ tr P- PMP
P Φ P tr tr O tu 1 t -. 3 P Ό <φ Ω (D P d * φ St. Φ rt P 1 "• (D p P 1.
"" O o -> rt P cn t _ d p ι tr tr rt do PE <P rt Φ d rt rt ^^ CΛ P - πd CL P
P Hi d et P ro P rt • PP Φ φ • "* Φ Φ P ^ φ PO Φ Φ
P CL Φ P * N tu CΛ cn ιQ rt ^^ tu ι CL P3. -. P Cn P CL PP 1 N dn 3 PP
"• P -3 tr φ Ω Φ CΛ co d t" 1 1 P- CΛ P- P P Φ PI 3 PP d SU P TI
Cn cn P- tr φ α ~ - ~ rt Φ w CΛ rt φ Ω CL p- P α CL ^ Ω P "CL CL H tsi, -.
P rt Φ - ^ P ^ 1 P Φ P Φ tu rt tr φ P 1 rt CL Φ φ φ Φ P p to
~> Φ PF P <! N CΛ Ω CL Ό Ω Φ rt P • "• rt ö P CL O cn P - - - φ 1
PM rt φ tr Φ d £ et p- o tr P Φ co P 1 2 P ^ P Ω φ o
U CL P> tr PN 1 σ
> <P ιQ φ ti ti CL PP CΛ cn d P 3 Φ O CL
2 Φ 3 φ tu P td Ω rt P Pl Φ> _- P St. cn P g P $ d M 3
P 1 CL 3 p- Ω o P cn O ιΩ tr P- Φ P cn CΛ P- ιQ LJ. 3 g φ P Φ P cn CL
Hi PJ tu rt P tr Ω g Φ Φ Ω P Ό σ. cn CO φ Φ P- rt P- φ d LJ. o P P Hi tr
Φ P rt CL tr Φ α g O ti tr cn P P ^^ Φ Hi P rt £ Φ Ω P P φ Φ O CΛ cn φ co PPP P- Φ d Φ P P- rt P rt d: p ^ • d Φ rt P P tr d: cn rt P CΛ
Cn Hi £ 3 CL d φ φ PP α Ω P φ Φ Ω £ J_ P P PP "x rt Ω φ 3 rt
** • P φ p P P P P rt CL tr tr ι d tr Φ P Hi yQ du H tr P tu tu P-
J_ φ P- rt φ P- ιQ φ t-1 x t-1 Φ Φ et 3 Φ Φ P- p- »cn P P rt φ P rt Φ CL g
Hi P -> rt cn cn Φ P Φ tu rt X Φ φ P et Ω σ. P- P- P- ιQ ι φ tu P 3
* »D P- Φ CL rt rt P- P- rt Φ CL Φ P Φ tr Hi P PP ro Φ ω OP PO ro rt cn P Φ Ω P- P Pl CΛ cn Φ P cn PP tu CL P et - - - Hl P φ Φ PP PP
Hi yQ φ rt φ Ω Φ Ό rt o rt P φ tr PP <d O P- cn cn Φ tr φ φ CΛ .alpha.
CΛ P- P tr P d P ι-3 Φ P P N d CΛ P (UPP he P 'rt P- P tu
P £ O ti P "Φ P cn Φ CΛ Φ P Ω cn P υq P 3 P P Φ 3 Φ ω cn cn TSJ tu P φ P P <P Ω he ιΩ P rt P q tr <3 tu P P N Φ d rt tr P-
P P P Hi d cn φ φ tr cn cn Φ Ω φ ro P ^ ~ α rt rt Ω P P Φ ro LSI Φ P Φ
OP CL T Ω P tr Φ 3 tr NP d 3 d: o P rt Φ P- t-1 d tu tr P o P d P
CL P rt tr Φ Ό 3 P 3 φ P- φ φ φ P CΛ 3 • »Φ rt rt tr Pl PO PP - φ Φ φ N 3 d P φ Φ P- φ α P Φ tr P Φ P cn P Φ 1 PP dd CΛ P- O. "P d N
Tu P φ P rt P Φ tr X 3 P rt rt X φ Ό Φ P Ω Φ 1 PP P ι d et d cn P- rt 3 d tu φ CL rt rt tr 3 P φ ι ιQ tr P <CL φ
Φ Φ P F et PP PP tu φ £ SU. -. HN ^ P φ Φ Hi <!
PO φ α Φ Φ Φ cn φ P P 1 uq tu 1 Pl d £ d cn ^ - ^ SU d P d: Φ et PP d p- et Ω CΛ PP P cn P P- Ω P- ^ Pl r 1 P EP φ 3 <ιQ P cn Φ φ CΛ tr 3 P cn <CL P ιΩ P φ φ x WP P Φ rt 3
Ό rt P P3 P d -> P3 O φ Φ CΛ P- CL o tu P 1 3 P rt Φ P-
P φ P d P d: rt tr PP cn Φ • P P -> P ^ p rt 3 P rt
Φ P- CL P P- P- P- CL rt 1 ti φ rt Φ P- rt P 1 * φ 1 uq d PP cn Φ d rt rt Φ
1 CΛ P- EP 1 φ Ω tr P rt rt 1 1 3 1 1 tr l P
sponding physically not the controlling switching device (LEI) associated subscriber line (TAL, 3, 4, 6) is transferred.
23. The method according to any one of claims 2 to 20, characterized in that one at a physically not the controlling switching device (LEI) associated subscriber line (TAL, 3, 4, 6) to be switched communications relation first to the switching device (LE2,3) , are taught which the subscriber lines (TAL, 3, 4, 6) are physically assigned, and subsequently to the group controlled switching device (LEI) converted passes within the switching service feature "call forwarding" and then with the help of the respective virtual subscriber line associated addressing information (DNL, 3, 4, 6, DNln, 3n, 4n, 5n, DNlf, 3f, 4f, 6f) to the corresponding physical not the controlling Vermittlungsein- direction (LEI) associated subscriber line (TAL, 3, 4, 6) is transferred.
24. The method according to any one of the preceding claims, characterized in that to the subscriber terminals in each case at least one communication nikationsendeinrichtung (KE1 ... 6) is connected.
25. The method according to claim 24, characterized in that the communication terminal (KE1 ... 6) are configured as an operating room for operators or agents of a call center.
26. The method according to any one of the preceding claims, characterized in that the subscriber lines (TA1 ... 6)
- as an analog subscriber line and / or
- as ISDN basic access and / or - as an ISDN primary rate access and / or
- realize Direction as an xDSL transmission method subscriber and / or,
- as a cordless subscriber line for connecting a wireless communication terminal, and / or
- are designed as mobile radio conformal subscriber line for connecting a mobile wireless communication terminal.
27. The method according to any one of claims 2 to 26, characterized in that several switching devices (CDS1,2) to the group (NWCD) associated features and / or properties are controlled such that between the switching devices (CDS1,2) the respective current switching-oriented and administration and maintenance states (b / i) of the respective associated subscriber terminals (Bl_l, B1_2, B1_3, B2_l, B2_2) to be replaced.
28. The method according to claim 27, characterized in that the respective current switching and operational states of (b / i) with a superordinate switching means (MCDS) exchanged and / or stored therein.
29. The method according to claim 28, characterized in that with a to the at least one group-individual
Group number (SDN) for switching communications relationship of a further switching device (ASSP) a request (rqDN) to the superordinate switching means (MCDS), wherein as part of the request (rqDN) in the parent switch (MCDS) a free
Subscriber line (Bl_l, B1_2, B1_3, B2_l, B2_2) within the group (NWCD) is determined, and the determined co co ro ro P 'P'
Cn o o cn cn cn o
1 1 1 P α 1 tu 3 TI to CO φ Φ O po α £ tu tu Pl P- P su d P ro P n P d he φ Φ P Φ SU tu O cn w £ cn CL CL CL o IΓ 1 tsi CL CL CL tu PP CΛ α P * P • 1 o PP Pl \ P EP 9- • P P rt P- Φ P P- P- Φ φ Φ d tu tu tu d φ d φ Φ x d ohms P 1 CΛ φ Φ P P- 3 CL d CL P 1
Φ cn φ d υq P P P PP EP EP Pi tr P tr P rt EP ^ t ^ P 1 d PP - P- P- M <Φ φ CL PP d Ό Ω rt £ cn 3 wq Ω (U P O "" 3 rd P Ω Φ P Φ Φ
Φ P tr P Φ Ό α CL Φ CΛ rt Φ φ Φ cn tr N N <d O gt ro P 3 φ CL rt tr P tr •
P cn P Φ P- P- P- P- P- rt P d P Pi 3 Φ P dd g ro • - P- Φ Φ P- P 1 s Hi (U
^ 3
P Ω N Ω φ φ Φ P P CΛ cn tu 3 P- IQ <Ω P £ Φ Ω PPP d 1 d (Q P tu Φ
CL tr - tr ^ d ιΩ d φ φ P rt P- π> Φ σ φ PP N ro tr φ tr P (D φ tr Hl P t £ 2 ^ Ω et cn Φ P cn cn N tu rt P rV O d . P- P- ^^ d rt CΛ - LQ (U: ι «r PP tu
Pi O Φ P a dd 3 P CL> Ω Φ CL (DPP CΛ CΛ rt lx ιΩ t cn P (D Φ P t
<Rt tr no CL do Hi Φ d Φ tr φ P CL CL Φ d: tu CL Φ Φ u P rt ^ Ω PP yQ cn φ Φ Φ σ P Φ Ό P £ PPP cn Φ PP PP rt Φ O P d 2 Φ p- Φ Ω P
PP P P CL CL Ό Φ 1 ιΩ d: N N rt φ P P- CL PP φ Φ CL tr Ω iQ NPP
3 P P P Φ 3 <cn d (D rt Φ Φ CL LJ O cn tr P P- (D tu CL P 1
P α N t φ cn cn d tu Φ cn H- PN P Φ P P φ PN Cl φ ti Φ H- Ω Φ Φ d et d P- rt et .- ^ P rt P 1 P φ o £ Ω cn pl £ CΛ P φ P Q. d P P Ω tr EP rt cn g CΛ Φ Φ for υq * "φ P 3 LSI φ tr P <Φ φ SU d rt rt tr Φ N cn <
P 'P P P P cn d § -.. D ti P- φ P P- p- Φ CΛ P P do P Ό Φ P d P 0 C. n Φ 3 α rt lo (D •• C " LPP 1 1 o Ό rt P Φ 3 tr CL (DP Φ
P (U CL P- Pl P σ P- Φ d et> P <rt 3 P cn P φ Φ <Φ Φ rt P- JP s cn 3 Ό ι P "φ P Φ φ P et PP 1 φ P- CL H d Φ 3 PPP Ό PP cn cn rt P- P 1 CL CL rt rt PP d p '^^ P Φ Φ P P- P rt CL SU:
Φ rt CΛ φ Φ d \ cn P cn d 3 rt g O 2 PP d 3 rt φ d SU d rt cn Φ p- n PP et P- o P ιQ - - - P P P φ PP a P P P rt CΛ d Ω P "φ
P Φ Φ Φ Φ CL 1 P cn d ι d rt P Ω Hl ^ r. P P rt rt Φ cn tr d P
PP P p P '<d Φ Ό Φ rt P N P E SU Φ φ rt P "P rt υq
P rt P φ φ φ Φ 3 P Ό P d N υq P yQ N - P "P P P he Φ φ to p-
Ω Φ Φ Φ P PPP dd cn CΛ ddgd CL P- Φ rt tr P l j cn CD Pl P 3 P tt - PN 3 P £ Φ Ω PP Φ P φ P rt φ P et n tu tu Φ φ P- CL P P. -. P d P iQ P tr p φ φ P ^ Ω φ P P do Φ
C PP P- rt Φ rt Ω υq 2 3 P cn P φ po P- cn P t P ^ P- CΛ PP ti P- CL et ω φ P tr P- a α φ P d: P Φ rt P 3 φ O ιΩ Φ Ω Φ P P CL yQ d tu o P o P Φ P- P- et cn rt P- tu Φ cn H- g P σ tr P P- φ
P CL Φ tr d <d σ d cn cn CL P Ω cn Φ P Ω rt P rt Ω CΛ 3 d
^ Ω Φ tr P "P φ Ω • cn - P φ P rt tr φ P <tr rt rt P d Ό Φ ro tr tr H f P 3 d: P y Q y Q tr * Ω cn P rt H CΛ Φ P 1 P 1 P P P 00 Ό Φ P et
W φ ω cn φ 3 N tu Φ rt Φ Ω d. -. Φ P P P dd Ω φ Ω * "" d St.
P> CL t "1 P cn φ P P P tr cn Hl d P pl p- Φ 3 tr P EP XP tr PO
- - P Φ tu φ P et et rt o Φ P et ^ Ω> P "P P P ιΩ et tu ti ιΩ P φ P PP rt tu Φ P -.. P Φ d φ _P P d rt - ^ CΛ d rt P P- CΛ CΛ 3 yQ - ^ P (- rt P P CL f 1 cn Φ P PP öd Φ P P- CL cn - ^ tu
Φ CL et Ω Pl P d rt Φ w Φ ^ Ω CJ. tr Φ P 1 P ιQ ιΩ O P- Ω rt cn P d tr Ω P Φ Φ φ PP 1 P l ^^ ^ ~ - P g "1 P Φ P <tr P- CΛ rt φ P PP tr ι et P he ^ - Φ P t "1 Φ rt PPP CΛ P Φ CΛ O
Φ ιΩ d: • ^ et CΛ P t O P MP o * P tr CL P πd P d C CΛ cn co d Φ CΛ Φ P CΛ P t> - ^ P CL P 1 P £ Ω ^ ~. Φ d - Φ φ P 3 cn * * P P P cn Φ rt d cn tr 1 P- Φ P to tr Cl N Φ IN! P
P d φ Φ Φ Ό j_ ιΩ PPP M co φ P- P- P NPP 1 et σ 1 dd: rt Ό P ^ P CL O d Ό CL P - ^ CΛ d CL 1 d ω Φ cn he -_.
Ό XN cn P- tu Ό Φ φ φ d rt cn ro PP 1 tr Φ rt Φ CΛ
£ φ 3 d tr Ω P "PP co Ό P d do: ^ '^ d ιQ tu: P σ
P tu ιΩ ^ tr CL 3 ^ - ^ tr rt rt P ro P o to P 3 2
P. -. P φ α CΛ rt tu P 2 Pl ^ Φ iQ N P> - - <P Ω P-
CL 2 O Φ Φ P- rt a d E φ ω LSI cn P P 1 1 d Φ rt o P- rt a PPXP d Φ P- 3 P- co tu <! j be C rt π d CL tu αq P- Φ P ö o X Φ Ω P- P ^ o Ό Φ σ u PP 1 PP "1 tu P PP P tr Φ φ CL 2 1 1 P Φ rt rt 1 1 P 1
32. A communication arrangement according to claim 31, characterized in that the switching devices (LE1 ... 3) an integral part of a superordinate communications network (KN) are.
33. A communication arrangement according to claim 31 or 32, characterized in that the subscriber lines (TA1 ... 6) - as an analog subscriber line and / or
- as ISDN basic access and / or
- as an ISDN primary rate access and / or
- realize Direction as an xDSL transmission method subscriber and / or, - as a cordless subscriber line for connecting a wireless communication terminal, and / or
- are designed as mobile radio conformal subscriber line for connecting a mobile wireless communication terminal.
34. Communications arrangement according to any one of claims 31 to 33, characterized in that on at least a part of the subscriber lines (TA1 ... 6) of the group (NWCD) associated workstations for operators or agents of a call center connected.
PCT/DE2000/004071 1999-11-19 2000-11-16 Implementation of additional functions and performance criteria of a call distribution system WO2001039521A1 (en)

Priority Applications (4)

Application Number Priority Date Filing Date Title
DE19955761 1999-11-19
DE19955761.6 1999-11-19
DE2000125437 DE10025437A1 (en) 1999-11-19 2000-05-23 Subscriber service updating method for telecommunications peripherals
DE10025437.3 2000-05-23

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
EP20000988627 EP1230810A1 (en) 1999-11-19 2000-11-16 Implementation of additional functions and performance criteria of a call distribution system
BR0015709A BR0015709A (en) 1999-11-19 2000-11-16 Perform additional functions and performance characteristics of a call distribution system
JP2001540541A JP2003515994A (en) 1999-11-19 2000-11-16 Additional features and implementation of services Futuresse call distributor

Publications (1)

Publication Number Publication Date
WO2001039521A1 true WO2001039521A1 (en) 2001-05-31

Family

ID=26005796

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/DE2000/004071 WO2001039521A1 (en) 1999-11-19 2000-11-16 Implementation of additional functions and performance criteria of a call distribution system

Country Status (6)

Country Link
EP (1) EP1230810A1 (en)
JP (1) JP2003515994A (en)
CN (1) CN1203687C (en)
BR (1) BR0015709A (en)
DE (1) DE10025437A1 (en)
WO (1) WO2001039521A1 (en)

Families Citing this family (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE10120072A1 (en) * 2001-04-24 2002-11-07 Siemens Ag Switching system and method for monitoring a group call number
EP1345457A1 (en) * 2002-03-12 2003-09-17 Tenovis GmbH &amp; Co. KG Interlinking of PBXs
CN100407745C (en) 2003-09-07 2008-07-30 中兴通讯股份有限公司 A system and method for controlling a call control center for data retrieval
DE102004013330A1 (en) * 2004-03-17 2005-10-27 Tenovis Gmbh & Co. Kg Telecommunications equipment, composite of telecommunications equipment, procedures for configuration and operation of such a network and software for identification of a customer and a plant in it
DE102005050587A1 (en) * 2005-10-21 2007-05-03 Siemens Ag Method for forwarding signaling data in an interworking unit and a control unit, and associated units
CN101945185B (en) * 2010-09-19 2012-10-10 广州广哈通信股份有限公司 Scheduling group calling method and system

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5247571A (en) * 1992-02-28 1993-09-21 Bell Atlantic Network Services, Inc. Area wide centrex
US5329523A (en) * 1991-09-18 1994-07-12 Fujitsu Limited Extension agent system of ISDN electronic exchange
US5459780A (en) * 1994-01-31 1995-10-17 At&T Ipm Corp. Work at home agent ACD call distribution
WO1998025392A2 (en) * 1996-12-03 1998-06-11 Northern Telecom Limited Call center services for local calls using local number portability
US5946387A (en) * 1997-02-10 1999-08-31 Genesys Telecommunications Laboratories, Inc, Agent-level network call routing

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH05507396A (en) * 1990-11-20 1993-10-21
US5276312A (en) * 1990-12-10 1994-01-04 Gtech Corporation Wagering system using smartcards for transfer of agent terminal data
FI98687C (en) * 1993-09-20 1997-07-25 Nokia Telecommunications Oy The mobile communication system and a method for connecting a remote workstation via a mobile communication network to the data network
DE19527806C1 (en) * 1995-07-28 1997-01-02 Siemens Ag Network Emulator for private communication terminals
US5778060A (en) * 1996-04-19 1998-07-07 At&T Corp Work at home ACD agent network with cooperative control
US6049602A (en) * 1997-09-18 2000-04-11 At&T Corp Virtual call center
DE19805686A1 (en) * 1998-02-12 1999-08-19 Cit Alcatel A method for transmitting service signaling messages, conversion node and service control device

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5329523A (en) * 1991-09-18 1994-07-12 Fujitsu Limited Extension agent system of ISDN electronic exchange
US5247571A (en) * 1992-02-28 1993-09-21 Bell Atlantic Network Services, Inc. Area wide centrex
US5459780A (en) * 1994-01-31 1995-10-17 At&T Ipm Corp. Work at home agent ACD call distribution
WO1998025392A2 (en) * 1996-12-03 1998-06-11 Northern Telecom Limited Call center services for local calls using local number portability
US5946387A (en) * 1997-02-10 1999-08-31 Genesys Telecommunications Laboratories, Inc, Agent-level network call routing

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
LAUTENSCHLAGER W ET AL: "ROUTING SERVICE FOR THE PROVISION OF NUMBER PORTABILITY", PROCEEDINGS OF ISS'97, vol. 2, 21 September 1997 (1997-09-21) - 26 September 1997 (1997-09-26), pages 235 - 242, XP000704473 *

Also Published As

Publication number Publication date
CN1425255A (en) 2003-06-18
DE10025437A1 (en) 2001-05-31
BR0015709A (en) 2002-07-16
CN1203687C (en) 2005-05-25
JP2003515994A (en) 2003-05-07
EP1230810A1 (en) 2002-08-14

Similar Documents

Publication Publication Date Title
US5499289A (en) Systems, methods and articles of manufacture for performing distributed telecommunications
US5600710A (en) Method for providing a recorded message to a telephone caller when called number is busy
US7103170B2 (en) System and method for providing a call back option for callers to a call center
US5933490A (en) Overload protection for on-demand access to the internet that redirects calls from overloaded internet service provider (ISP) to alternate internet access provider
CA2164148C (en) Method and apparatus for routing a call to a number corresponding to a virtual public dial plan or to an existing dial plan through an existing telephone network infrastructure
US5708702A (en) Dynamic STP routing in response to triggering
US5867571A (en) Method and arrangement for establishing call connections in a telecommunications network using a virtual transport server
US6081591A (en) Signaling network gateway device and method for use in a signaling network
US5732130A (en) System and method of providing enhanced subscriber services in a multi-node telecommunications network
US6075855A (en) Method of accessing a SCP in an ISUP network with partial release
EP0990337B1 (en) A method and apparatus for routing calls based on the identification of the calling party or calling line
US5896448A (en) Method and apparatus for routing calls based on call success history
US6317484B1 (en) Personal telephone service with transportable script control of services
US6101242A (en) Monitoring for key words with SIV to validate home incarceration
US7020261B2 (en) Method for providing enhanced directory assistance upon command using out-of-band signaling
US5528678A (en) Revertive calling automatic call distributor
US7711102B2 (en) Automatically sequentially ringing alternative telephone numbers
US5163087A (en) Delivery of customer data base key using automatic number identification
CA2083727C (en) Method of redirecting a telephone call to an alternate destination
US5473630A (en) Telecommunications rate data base accessing
US7436940B2 (en) Methods and systems for enabling a reply call to voice mail message
US6694004B1 (en) System and method for simultaneous ring service with centralized subscription data
US5563937A (en) Method and system for multi-channel data automatic call distribution
US5377186A (en) System for providing enhanced subscriber services using ISUP call-setup protocol
EP0604041B1 (en) Call transfer with automatic return

Legal Events

Date Code Title Description
AK Designated states

Kind code of ref document: A1

Designated state(s): BR CN JP US

AL Designated countries for regional patents

Kind code of ref document: A1

Designated state(s): AT BE CH CY DE DK ES FI FR GB GR IE IT LU MC NL PT SE TR

121 Ep: the epo has been informed by wipo that ep was designated in this application
DFPE Request for preliminary examination filed prior to expiration of 19th month from priority date (pct application filed before 20040101)
WWE Wipo information: entry into national phase

Ref document number: 2000988627

Country of ref document: EP

ENP Entry into the national phase in:

Ref country code: JP

Ref document number: 2001 540541

Kind code of ref document: A

Format of ref document f/p: F

WWE Wipo information: entry into national phase

Ref document number: 008185220

Country of ref document: CN

WWP Wipo information: published in national office

Ref document number: 2000988627

Country of ref document: EP

WWW Wipo information: withdrawn in national office

Ref document number: 2000988627

Country of ref document: EP