CN1203687C

CN1203687C - Implementation of additional functions and performance criteria of call distribution system

Info

Publication number: CN1203687C
Application number: CN 00818522
Authority: CN
Inventors: J·兰特曼恩; T·格雷温格; F·埃弗尔; N·鮑梅特; R·苏普利
Original assignee: Siemens AG
Current assignee: Nokia Solutions and Networks GmbH and Co KG
Priority date: 1999-11-19
Filing date: 2000-11-16
Publication date: 2005-05-25
Anticipated expiration: 2020-11-16
Also published as: CN1425255A; JP2003515994A; EP1230810A1; WO2001039521A1; BR0015709A; DE10025437A1

Abstract

At least one part of at least two user connections (TA1...6) having configured performance criteria and being allocated to at least two network devices (LE1...3) is assigned to at least one group (NWHG), to which performance criteria and/or characteristics (PDN, HUNT) of a call centre can be allocated. The group (NWHG) is controlled by one of the network devices (LE1), whereby the user connections (TA1, 3, 4, 6) which have not been physically allocated to this network device (LE1) are allocated to said device as virtual user connections.

Description

The additional function of call distribution system and the realization of service feature

Technical field

The present invention relates to the method for the realization of the additional function of call distribution system and service feature

Background technology

The operator of current communication network is just planning to introduce the call center that whole network distributes.At this, whole network means for example zonal, otherwise is exactly nationwide or international, for example comes to this in the operator of PAN-Europe operation.

Based on current in communication network employed switching equipment-such as the switching system EWSD of Siemens AG Representation, the call distribution system that the call center that utilization is set up this this uses-be also referred to as " CDS "-quite effectively solution can be provided, these solutions realize a large amount of relevant service feature or the feature of call distribution automatically according to task groups.Come for example to represent operator and agency's individual activity overview-be also referred to as " technical ability "-and Task Distribution of staggering by the time on daytime or revise in short-term by these task groups.In addition, by these call distribution systems support answering machine-for example be used for greet automatically or advice of charge-and store repeater-transmitter-for example be used for and after the call number inquiry, shift automatically-introducing.In addition, external data base can (SAS) be linked in call distribution system or the CDS by " support application server ", so that for example calling is sent to calling party's main partner, the subscriber data set of perhaps indicating the operator on corresponding communication terminal, write down immediately to be correlated with-be also referred to as MSB (multi-functional board) or MAC (multi-function service control desk) according to calling party's call number.The control desk that uses for operator or waiter or agency in the scope of call distribution system is quite complicated, and therefore is quite expensive.Also wish except the MSB/MAC control desk, also to use normal telephony port, promptly not only use simulation but also use the basic port of ISDN (integrated services digital network) as " basic agency " in the CDS, they for example can couple together with separately call center as " local agent " constantly at certain load summit.These are acted on behalf of substantially should be in the MSB/MAC control desk be organized in same task groups, and can share out the work according to predetermined distribution mechanism.So-called basic agency with the local agent form is connected on another switching equipment usually, also is connected on the exchange of different manufacturers as much as possible.On the contrary, the MSB/MAC control desk because its proprietary interface and must be connected to forever on definite control-switching equipment-such as the EWSD-of Siemens AG Representation, in case of necessity through the long-range DLU of long-range peripheral switching equipment-for example through Siemens AG Representation.In current communication network, also be that exchange of arranging call distribution system within it simultaneously by its that switching equipment of controlling long-range DLU.

In current telephone network, be used to set up and remove the signaling that the useful channel of 64K bit is connected according to No. the 7th, ITU-T signaling system-be also referred to as SS7 number-produce, so that control ISDN business.

The script task of signalling system No.7 method is an exchange of signaling message in communication network.Signaling message exchanges in reference model by User Part.For example divide into Telephone User Part-TUP-, DUP-DUP-, ISDNYong Hubufen-ISUP-and Broadband ISDN User Part-B-ISUP-according to the type of signaling message.TUP has used as the 1st in the signalling system No.7 method and has been implemented.In order to determine ISDN usually and, to be that the basis has defined ISUP with TUP in order to determine the signaling in the ISDN.As up-to-date application, from the B-ISUP of ISUP generation based on the application in the network of ATM.The main task of ISUP is:

-set up and remove useful channel and be connected,

The signaling of-the feature of managing business,

The coupling that-two " logic " signaling connects (for example transition) from domestic to international network.

ISDNYong Hubufen is directly utilized Message Transfer Part-MTP-, and the control section-SCCP that utilizes signaling to connect, layer 4-, so ISUP originally also is included into layer 4 to 7 in OSI Reference Model.ISDNYong Hubufen had both been controlled the signaling piecemeal that is used to reach target, also was controlled at the signaling relation end to end between source exchange and the target exchange.Search for useful channel by signaling piecemeal and connect the path that is connected with signaling, and set up it according to corresponding instruction.Use MTP for this reason.For useful channel connects, must be notified to the information that is switched on about useful channel for example the exchange of all participations, and in order to control described service feature, only active exchange and target exchange exchange of signaling message.For end-to-end signaling, ISUP has utilized the business of SCCP.Exchange signaling information originally in ISDNYong Hubufen.Being in following layer by all is responsible for transmitting this information reliably and arriving addressed User Part.For the signaling message of exchange end opposite end to handle the ISDN service feature, adopted end-to-end signaling based on the SCCP of TCAP dialogue.

For the complicated more application in the communication network, for example, in the signalling system No.7 method, introduced TCAP Transaction Capability Application Part-TCAP-in the business of intelligent network-be also referred to as IN-or supporting database inquiry in mobile wireless is used.For example, the freephone service that utilizes intelligent network is selected an IN call number (0130 or 0800) by the starter that communicates to connect, and it obtains a target call numbers by calling in the intelligent network according to customer parameter.Only need exchange of signaling message in order to obtain effective target call numbers, useful channel need not be received IN.This calling service for example is that typical TCAP uses.Under the signal intelligence of TCAP example, divide into structuring and non-structured dialogue.Under structuring transmission situation, beginning affairs relation before information exchange, and in two communication equipments of two signaling nodes that participated in, divide the Transaction Identifier that is used in this relation of identification-be also referred to as affairs ID-.After BEGIN (beginning) message, in structurized dialogue, pass through each information of CONTINUE (continuation) transmission of messages.BEGIN message comprises the Transaction Identifier of starter, and CONTINUE message includes the sign of starter or the communication parter sign that identifies as the source according to transmission direction, and comprises the communication parter sign as target identification.After message transmission, stop dialogue routinely by END (end) message.Structurized dialogue for example for example is used in mobile wireless network or the IN for database query, and the message of all exchanges can be marked as by Transaction Identifier and belong to this activity.

Intelligent network or IN be one with the similar notion of structural system, be used for complicated service is incorporated in the existing communication network, wherein, structural system has been described the structure that a concrete IN realizes.This structural system is so design, makes it be suitable as the unified basis of different in a large number business.The structural system of intelligent network is set up a professional originally platform thereon as replenishing of conventional communication networks shown as.Set up three (physics) layer in standard, these layers are provided with the various components and the function that design a model of intelligent network.

The platform of realizing by IN structural system not only comprises hardware components, and comprises software platform, can develop very special business by IN operator by means of suitable supplementary means on this platform, and can be loaded in the hardware components.The hardware of intelligent network is mainly by the exchange of telephone network-be also referred to as SSP or " Service Switching Point "-form, and called by the script of its identification IN business, and is transferred to corresponding SCP-and is also referred to as " service control point ".Originally business has big and extremely effectively moving on the computer of complex database can be handled many inquiries at the utmost point by this database in the short time SCP a kind of.In order to move this business, also need to be also referred to as another layer of SMP or " business-management-point ".Service-user can dial in to intelligent network through SMP, and for separately business and change or mate its separately data or parameter be set.

Call out by the Service Switching Point identification IN that realizes Service Switching Function, and inquiry further is sent on the corresponding SCP.SCP is the digitlization exchange (such as all toll offices of certain layer) with special-purpose control program.Calling of IN function is to be coupled by means of predetermined trigger in the controller of exchange.Here, not only the specific call number represented so-called trigger point-be also referred to as trigger detection point (Trigger Detection Point)-, user that and certain connection status-for example run into takies and user do not answer or the like-can be coupled with the IN trigger point yet.Under the simplest situation, can only mention phone and do not redial to start the IN trigger.Further action-such as group call number-can evaluate by IN.By No. 7 message, for example talk with and produce communicating by letter of a plurality of SSP and SCP by TCAP or INAP.

In SCP or service control point, realize being used to discern and control the function of IN business.SCP constitutes by one or more computer systems, is also correspondingly controlled by this system identification IN is professional.SCP for example is transferred to corresponding SSP to the communication routing iinformation again, and obtains the expense of bearing in order to utilize corresponding ISDN business.

The IN business that service management point of realizing by service management function or SSP can set up, change, manages and monitor SCP, wherein all parameters-such as call number, time dependence etc.-can be through SMP adjustment and change.

Control by the connection that above-mentioned IN unit-SSP, SCP, SMP-mainly influence in the communication network.By means of the signalling system No.7 method, the signaling that communicates to connect that needs to exchange in communication network is transferred to SCP, but is not useful channel.Exchange useful channel in communication network according to the controlled function that realizes by IN.But, some business uses channel for also requiring to include.If for example must realize user's query, then must connect some notice by the control of IN system, and must note in case of necessity to predetermined may select reply or to user's identification.User answer usually provides with the dtmf signal form that also sends in useful channel.For these special tasks, in IN structural system, provide isolated plant, this device has useful channel on the one hand, and the signaling that has on the other hand IN connects.This class isolated plant is also referred to as ip intelligent peripherals or IP.These need not be confined to the broadcast of confirmation of the reservation or the record of dtmf signal.In the future, this type systematic also can expand to speech recognition system or data-oriented system.The function of the merging of various IN functions, especially SCP and SSP is also referred to as service node or SN.

Summary of the invention

The present invention based on task be, to provide some realize subscriber exchanges help can service feature improve, especially improve the function and the service feature of call distribution system or call center.This task has the technical scheme with following feature to solve.

In the method for the invention, the user port with user performance characteristic of each self-configuring is assigned to many switching equipment that are connected with each other physically.The main aspect of the inventive method is: at least a portion user port of at least two switching equipment is assigned at least one group.The service feature of call center and/or performance can be distributed at least one group, wherein, distribute to the service feature and/or the performance of this group and are controlled by one of switching equipment.In the switching equipment of this group of control, described group the user port of not distributing to this switching equipment physically distributes as virtual user port, and wherein at least a portion function of call center and service feature are controlled by the switching equipment of controlling this group.

The major advantage of the inventive method is: the user port of installing in many switching equipment and disposing separately can be expanded some additional functions in simple and economic mode, promptly expand the function of call center, wherein, the user performance characteristic of having realized continues available.In the scope of the inventive method, can be with the additional hardware components of inexpensive manner-for example need not buy-new attracting service feature and performance is provided for the user or the communication terminal that are connected by the Control Software of upgrading switching equipment.Especially in the scope of small-to-medium business, its office and office are spatial distribution, existing user port can expand under the situation of the user port dedicated service feature that keeps being configured that some are additional again, for example with the corresponding to service feature of subscriber exchange, therefore no longer require to buy subscriber exchange.By new, attractive service feature are provided cheaply, for communication network, especially the operator of long distance telephone network has realized increment, this for example can cause the increase of income from sales, and the possibility that is different from the competitor is provided.

The method of the application of the invention can realize the call center that whole network distributes, this " basic agency " who allows handle to link to each other with outside switching equipment on the one hand is incorporated in the central switching facility of control CDS, can also control described control desk or terminal by other call distribution system on the other hand, rather than carry out those systems of call distribution.

The first embodiment modification according to the inventive method, switching equipment is managed like this, make from exchange by the switching equipment of controlling this group on the meaning of switching technology to the described correspondence of not distributing to the user port of those switching equipment of controlling this group physically.In the switching equipment of this group of control, be determined at the user port of physically distributing to it and virtual user port current switching technology state and running technology state separately, wherein, distribute to service feature described user port, that group is special-purpose and/or performance according to the running technology state of measuring separately and switching technology state and Be Controlled.

At this flexible program that is used for realizing the inventive method, need from to the described user port of distributing to this group or from the correspondence of setting up to coupled communication terminal device by controlling this group switching equipment or control by control-switching equipment.This is also referred to as " calling channelization ".By " calling channelization ", " taking/idle the processing " can be measured-be also referred to as to switching technology state that each user port or communication terminal device are current separately and running technology state by the switching equipment of controlling this group.So the switching technology information of measuring is stored in the switching equipment of this group of control with corresponding data sets.

According to another flexible program that is used to realize the inventive method, switching equipment is managed like this, make the described current switching technology state of user port and the running technology state of not distributing to the switching equipment of this group of control physically be transferred on the switching equipment of this group of control, the current switching technology state of the user port of the perhaps described switching equipment of not distributing to this group of control physically and each change of running technology state are transferred on the switching equipment of this group of control.In the switching equipment of this group of control, measure the current separately switching technology state and the running technology state of the described user port of distributing to it physically and virtual user port.Come Control Allocation to give service feature and/or performance user port, the group special use according to switching technology state of measuring separately and running technology state.

In this advantageous embodiment modification of the inventive method, avoided the shortcoming that is subjected to design constraints of " call signalingization ", wherein, from must exchange-be also referred to as " articulating " by the switching equipment of controlling this group to described user port output and the incoming call of not distributing to the switching equipment of this group of control physically.By changing each time of the switching technology state of the user port of the switching equipment of not distributing to this group of control physically and running technology state is transferred to the switching equipment of controlling this group, avoided unnecessary the taking of Internet resources or connecting channel.

According to the favourable expansion of the inventive method, give at least one group of described set of dispense special-purpose formation.Correspondence is not lined up at least one formation under the situation of free subscriber port in the scope of searching method, finding.After finding a free subscriber port, correspondence is freed by formation, and continues to exchange to the free subscriber port.By this favourable expansion, prevented to communicate to connect taking under the situation and be rejected.

Advantageously, by user port for message transmission provide at least one in the scope of searching method tradable useful data channel, wherein, have under the user port situation of a plurality of useful data channels, in the searching method scope, ad hoc can be scheduled to the tradable useful data channel number of user port.Utilize this favourable improvement project, can prevent all useful data channels that provide by user port in the searching method scope, also promptly occupied under the group-ringing number that is distributed.Thus user port is reserved a useful data channel at least, with the correspondence that is used for outside group-searching method, directly selecting a user or being used to export.

According to another favourable expansion scheme, at least one customer call number is distributed to user port, wherein, the useful data channel quantity that uses simultaneously under a customer call number in the scope of searching method can be scheduled to specially.By this favourable expansion scheme, prevented from the searching method scope under a customer call number, to control or to exchange a plurality of connections or correspondence simultaneously.Prevented the correspondence that arrives thus and in the searching method scope, gone whistle owing to for example had the customer call number of switching technology state " the line is busy ".

The present invention also comprises based on other favourable improvement project of last technical scheme and the communicator that is used to realize the supplementary service feature.

Description of drawings

Describe method of the present invention in detail by a plurality of accompanying drawings below.Wherein:

Fig. 1 shows the switching equipment of arranging that is connected with each other in communication network, it has many user ports that distribute physically, and these user ports are assigned at least one group in method of the present invention.Wherein said group controlled by a control-switching equipment,

Fig. 2 shows the calling channelization that realizes in the scope of the inventive method, is used for from user port and via the correspondence of control-switching equipment,

Fig. 3 shows by the correction of customer call number and adaptive by the management of Route Selection in the communication network, the 1st embodiment modification of the calling channelization of the correspondence that on the user port direction, should exchange,

Fig. 4 shows by the correction of customer call number and utilizes switching technology service feature " number portability ", and externally the 2nd of the calling channelization of the user port direction correspondence that should exchange the

The embodiment modification,

Fig. 5 shows by carrying out " automatically calling transfer " switching technology service feature from the external user port to control-switching equipment, the 3rd embodiment modification of the calling channelization of the user port direction correspondence that should exchange externally,

Fig. 6 shows another embodiment modification of the inventive method, wherein, for replacing call signalingization the current seizure condition of external user port is transferred to control-switching equipment,

Fig. 7 shows the flexible program of the inventive method of the call center that is used to realize whole network,

Fig. 8 to 11 shows various schemes or the possibility approach that realizes the whole network call center.

Embodiment

Fig. 1 shows the many switching equipment LE1...3 that are arranged in the communication network with block diagram, and they are connected with each other through wiring group AG and trunk line TR...3.Through other wiring group AG, the switching equipment LE1...3 of mutual connection is connected with the communication network KN higher level, that for example constitute as long distance telephone network each other.In communication network KN, arranged many communication terminal device KE1...6, they through 1 connecting line AL separately and separately 1 user port TA1...6 be connected on the switching equipment LE1...3 shown in Figure 1.In present embodiment, the 1st communication terminal device KE1 is constructed to and the corresponding to communication terminal of ISDN-for example have the ISDN phone or the personal computer of integrated isdn card.The 1st communication terminal device KE1 is connected to the 2nd switching equipment LE2 through the 1st user port TA1 that is implemented as the basic port of ISDN.The 1st customer call DN1 distributes to the 1st communication terminal device KE1, by this ringing number can monodrome ground to the 1st communication terminal device KE1 addressing in the communication network KN.The 2nd communication terminal device KE2 also is embodied as the corresponding to communication terminal device with ISDN, and the 2nd user port TA2 through being embodied as the basic port of ISDN is connected to the 1st switching equipment LE1.The 2nd customer call number is distributed to the 2nd communication terminal device KE2.The 3rd communication terminal device KE3 is embodied as analog telephone and is connected to the 2nd switching equipment LE2 through simulation connecting line AL with through the 3rd user port TA3 of like configurations.The 3rd customer call DN3 distributes to the 3rd communication terminal device KE3.The 4th communication terminal device KE4 is embodied as mobile wireless communication terminal or mobile phone, and is connected to the 3rd switching equipment LE3 through wireless transmission channel with the 4th user port TA4 that is implemented as the mobile radio subscriber port.The 4th customer call number is distributed to the 4th communication terminal device KE4.The 5th communication terminal device KE5 be embodied as DCTE-such as personal computer-, this equipment through be embodied as adsl line-Asymmetrical Digital Subscriber Line-connecting line AL and be connected to the 1st switching equipment LE1 through the 5th user port TA5.The 5th customer call DN5 distributes to the 5th communication terminal device KE5.The 6th communication terminal device KE6 is embodied as the corresponding to communication terminal device with ISDN, and its 6th user port TA6 through being embodied as the basic port of ISDN is connected to the 3rd switching equipment LE3.The 6th customer call DN6 distributes to the 6th communication terminal device KE6.

Three switching equipment LE1...3 respectively have a database DB, have respectively stored the information of user port special use in it.The user port specific information for example is the customer call DN1...6 that distributes to each user port TA1...6, expression user port structure or the information of type (such as analog port, the basic port of ISDN, the multiplexed port of ISDN primary group, adsl port and with corresponding to user port of mobile wireless or the like) and the information that is expressed as the user performance characteristic of user port TA1...6 specialized configuration separately separately.

Embodiment to other supposes: be connected to three communication terminal device KE1...6 on the switching equipment LE1...3 and be combined into one group of NWCD, wherein, should provide group special-purpose service feature for the communication terminal device KE1...6 that distributes to this group NWCD.For example, the example of the service feature that group is special-purpose is the service feature that for example provides by the private subscribers switch, for example: the distribution of the service call SDN that group is special-purpose and distribute to the searching method of this group-be also referred to as hunting algorithm-to be used to find user port TA1...6 idle in one group of NWCD.

According to the present invention, the combination that is connected to the combination of the communication terminal device KE1...6 on the different switching equipment LE1...3 or distributes to the user port TA1...6 of different switching equipment LE1...3 physically divides a plurality of steps to carry out.According to the present invention, heteroid user port TA1...6, promptly the user port of the basic port of ISDN, the multiplexed port of ISDN primary group and realization xDSL transmission method is assigned to higher level's group NWCD.The user port TA1...6 that is combined into-organizes NWCD may have the service feature of user port special use.The example of the service feature of user port special use is ISDN supplementary service " multiple subscriber number MSN " or similar analog service feature " DN " and " secondary DN ".In conjunction with above-mentioned service feature, also can number use other service feature according to selected customer call, as secret ringing number or bell signal.The service feature of user port special use can for the different information types that should transmit-such as voice, fax, data dispose separately-configuration ad hoc, for example at transfering type with divert the aim.

The first step is determined should the group NWCD that need form to be managed or control by among the switching equipment LE1...3 which.In this embodiment, should need the group NWCD of formation by first switching equipment LE1 control.The 1st switching equipment of controlling this group NWCD is also referred to as control-switching equipment LE1 hereinafter.Alternatively, group NWCD also can control by another switching equipment (not shown) that is arranged in the communication network KN.In order to realize organizing NWCD, in the database D B of the 1st switching equipment LE1, set up and store the OU OGRP of expression group NWCD.In the OU OGRP of expression group NWCD, store the service call number SDN of the group special use that is distributed and the information of representing selected searching method.In OU OGRP, can store the information of other group special use, determine or other the special-purpose performance of group of group NWCD is distributed in definition by this information.

Distribute to group NWCD, physically be not arranged in user port in control-switching equipment LE1-refer to here TA1, TA3, TA6, TA4-pass through control-switching equipment LE1 management and as the Virtual User port assignment.User port TA1, TA3, TA6, TA4 for described virtual assigned in the database D B of control-switching equipment LE1 provide addressing information TR1,2, can set up correspondence from control-switching equipment LE1 to described user port TA1, TA3, TA4, the TA6 that is not arranged in physically in control-switching equipment LE1 separately respectively by addressing information TR1,2.Hereinafter, user port TA1, TA3, TA4, the TA6 that does not distribute to control-switching equipment physically is also referred to as the external user port.Provide other management information or addressing information to be used for virtual user port TA1, TA3, TA6, TA4-in the database of control-switching equipment LE1 and for example distribute to external user port TA1, TA3, TA4, customer call DN1, the DN3 of TA6, DN6, DN4, these ringing numbers are to transmit needed for the access authorization check of A side or the calling of B side.

Distributing to Virtual User port TA1, TA3, TA6, the TA4 of group NWCD and user port TA2, the TA5 that distributes to control-switching equipment LE1 physically is connected with OU OGRP.For this reason, represent corresponding user port TA2,5 or corresponding Virtual User port TA1,3,4,6 information be stored in the OU OGRP.For example, the customer call DN1...6 that distributes to user port TA1...6 separately is stored in the OU OGRP, has distributed addressing information TR1,3 and relative users ringing number DN1,3,4,6 the relations of distribution wherein for Virtual User port TA1,3,4,6.

If user port TA1...6 separately selects by searching method, then be connected by carrying out logic with OU OGRP, each user port TA1...6 is not only through the customer call DN1...6 of separately user port special use, and the service call SDN through distributing to group NWCD can reach.If select to distribute to the service call SDN of group NWCD, then be suitable for current service feature or the performance of distributing to the group special use of group NWCD or OU OGRP.Under the situation of the customer call DN1...6 of the user port special use of selecting to distribute to one of user port TA1...6, be suitable for and distribute to the service feature of the user port special use of user port TA1...6 separately.When starting setting up of correspondence, be suitable for the user performance characteristic of distributing to each signaling ringing number by communication terminal device KE1...6.In addition, also can use the service feature separately of those customer calls default in management number.

Be described in detail in to get off and make up the logic connection of the user port TA1...6 of NWCD in groups in the OU OGRP.In OU OGRP, provide a data set DS1...6 each member, also promptly to the user port TA1...6 of each distribution to group NWCD.In the 1st data set DS1, store the information of expression the 1st external user port TA1.Except the customer call DN1 that distributes to the 1st user port TA1, also store and the 1st user port TA1 is designated the information of Virtual User port-here is " Virt "-and represent that the information of the 1st user port TA1 type-here is the basic port of ISDN " ba "-and corresponding addressing information-here for representing the information " trk1 " of the 1st trunk line TR1.In addition, in the 1st data set DS1, also store the information " bi " of current switching technology state of expression and running technology state.

The customer call DN2 that distributes to the 2nd user port TA2 is stored in the 2nd data set DS2.In addition, show the 2nd user port TA2 for real-promptly be assigned to physically control-switching equipment-information " real " of user port and represent that the information " ba " of the basic port of ISDN is stored in the 2nd data set DS2.All the other typing items in the data set DS3-DS6 shown in Figure 1 are open-and-shut.The 3rd user port is identified as the virtual analog subscriber port that links to each other with control-switching equipment LE1 through the 1st trunk line TR1.The 4th user port TA4 be identified as through the 2nd trunk line TR2 virtual with control-switching equipment LE1 links to each other, with the corresponding to user port of mobile radio.The 5th user port TA5 is identified as real user port, promptly distribute to physically control-switching equipment LE1, according to the user port of ADSL transmission method configuration.The 6th user port TA6 is identified as through the 2nd trunk line TR2 and the basic port of virtual I SDN that control-switching equipment LE1 links to each other.

In order to realize method of the present invention, must through control-switching equipment control need from to the user port TA1...6 that distributes to group NWCD or from the correspondence of setting up to coupled communication terminal device.This is also referred to as " calling channelization ".By " calling channelization ", the current separately switching technology state of user port TA1...6 or communication terminal device KE1...6 and running technology state by control-switching equipment LE1 determined-be also referred to as " the line is busy/idle handle "-, and in return technical information bi is stored in the data set DS1...6 separately of OU OGRP.The current running technology state of user port TA1...6 separately and switching technology state are necessary for being implemented in the searching method of seeking free subscriber port TA1...6 in the group NWCD suitably.

Calling channelization can realize differently, wherein, 3 switching equipment LE1...3 separately database D B and the database of other switching equipment (not shown) of selectively in communication network KN, arranging in addition be so to be provided with by management, make from to the external user port TA1 that distributes to group NWCD, 3,4,6 correspondence or come in and go out that to call out be to exchange through control-switching equipment LE1 all the time.

Fig. 2 shows from the calling channelization of the correspondence of external user port TA1,3,4,6s.Represented to set up by the mode of example at Fig. 2 by the correspondence of the 3rd communication terminal device KE3 startup.In being provided with the external user port TA1 that is assigned to group NWCD, 3,4,6 switching equipment-and be LE2 and LE3-here, set up special-purpose access code " prefix " or " access code ".At external user port TA1,3,4,6-by group NWCD is in the foundation of the correspondence that starts of TA3-here, should " access code " be placed in before desirable party B-subscriber's target call number-be the here B-DN-, and be " prefix+B-DN " here.The correspondence exchange of needs being set up by preposition " access code " or be routed to control-switching equipment LE1-and represent by the 1st arrow." access code " is comparable with " carrying access code ", utilizes it for example can select another Virtual network operator in current deregulated communication network.This method is also referred to as " method of calling one by one "." method of calling one by one " is subjected to the support of employed all switching equipment in the current deregulated communication network.For fear of the artificial input of " access code ", can use other known in current deregulated communication network " preliminary election " function.In " preliminary election " method, before selected required user's B ringing number, automatically insert described preposition " access code " at the switching equipment LE2,3 that sends each time when calling out by separately.The user of " preliminary election " method must correspondingly be identified.The correspondence that exchanges to control-switching equipment LE1 through trunk line by being called " screening " recognition methods and by the A ringing number of transmission-be that DN3-discerns here.For example in the scope of switching technology business " calling line identification CLI ", carry out the transmission of A ringing number.In the database D B of control-switching equipment LE1, obtain corresponding data group in the OU OGRP-be DS3-here by the A ringing number DN3 of transmission, and user port TA3 separately is identified as Virtual User port-represent by the 2nd arrow.Then, correspondence is transferred to target call B-DN or enters communication network KN-and represents by the 3rd arrow.

Fig. 3 shows by the correction of customer call number and managerial adaptive by the Route Selection in communication network KN, externally the 1st embodiment modification of the calling channelization of the correspondence that should exchange on user port TA1,3,4,6 directions.Customer call DN1, the DN3, DN6, DN4 or coupled communication terminal device KE1,3,4,6 customer call DN1, DN3, DN6, the DN4 that are arranged in the interior external user port TA1 of the 2nd and the 3rd switching equipment LE2, LE3, TA3, TA6, TA4 revise like this, make they no longer directly (promptly from communication network KN) select, but still can be used for Route Selection or be used for exchange between switching equipment LE2, LE3 and control-switching equipment LE1.The virtual customer call of the customer call of revising number-be also referred to as number, be that DN1n, DN3n, DN4n, DN6n-for example derive from original subscriber's ringing number DN1,3,4,6 by a simple algorithm here, and be stored in the database D B of switching equipment LE1...3.The correction of customer call DN1, DN3, DN6, DN4 can for example realize by the numeral of giving customer call number one 16 system number range of interpolation separately.For example customer call DNX=72 16 14 90 is changed into the customer call DNXn=E72 26 14 90 of corresponding correction.Original subscriber's ringing number DN1 of external user port TA1, TA3, TA6, TA4, DN3, DN6, DN4 are assigned to the respective virtual user port in control-switching equipment LE1, or be stored in the corresponding data group DS1, DS3, DS6, DS4 of OU OGRP, and be assigned to corresponding Virtual User ringing number DN1n, DN3n, DN4n, DN5n.In addition, the routing table (not shown) of arranging in communication network KN is so adaptive, make distributed to originally external user port TA1,3,4,6 customer call number-be that the selection of DN3-will cause and being connected of control-switching equipment LE1 here, this represents by the 1st arrow.By analyzing after corresponding data sets-be the here corresponding exchange message bi in the DS3-checks the current switching technology state of the Virtual User port of distributing to selected user port TA3, if find idle user port TA3 by being stored in addressing information in the data set DS3 or Virtual User ringing number TR1, DN3n, then from control-switching equipment LE1 through the 1st trunk line TA1 to the correspondence of the further clearing house of the 3rd user port TA3 need-represent by the 2nd arrow.

Fig. 4 shows by revising customer call DN1,3,4,6 and use switching technology service feature " number portability ", externally the 2nd embodiment modification of the calling channelization of user port TA1,3,4, the 6 directions correspondence that should exchange.As described in the 1st embodiment modification, the external user port TA1, TA3, TA6, customer call DN1, the DN3 of TA4, DN6, the DN4 that arrange in the 2nd and the 3rd switching equipment LE2, LE3 so revise by management, make its no longer can be directly, also promptly select from communication network KN, but still can be used for Route Selection or be used for exchange between switching equipment LE2, LE3 and control-switching equipment LE1.Originally the external user ringing number DN1, DN3, DN4, the DN6 that distributed to external user port TA1, TA3, TA4, TA6 are identified as " transplantable ", wherein, the portable information of corresponding expression-be here " LP "-be stored in the database D B of the 2nd and the 3rd switching equipment LE2, LE3.Not only be stored in higher level's communication network KN but also be stored in another portable customer call DN1p, DN3p, DN4p, DN6p in the corresponding data group DS1,3,4,6 of OU OGRP and be assigned to and be designated transplantable user port TA1, TA3, TA4, TA6.Utilizing original subscriber's ringing number-set up from communication network KN under the situation of correspondence for DN3-here, correspondence at first be switched to have the selected user port accordingly-be here to represent the 2nd switching equipment LE2 of TA3-by the 1st arrow.By selected user port TA3 is designated portability, from the 2nd switching equipment LE2 correspondence is returned and to exchange to communication network KN, wherein, additional information-be here for example " CV#25:LP "-be transferred to be arranged in component in the communication network KN, that realize " intelligent network " function-such as SCP (service control point).In the scope of the function that provides by intelligent network, obtain another portable customer call number of distributing to original subscriber's ringing number DN3-be DN3p-here, correspondence is continued to exchange on control-switching equipment LE1-represent by the 3rd arrow by this ringing number.In control-switching equipment LE1, in OU OGRP, selected portable customer call DN3p is identified as the member of group NWCD, and after the current switching technology state and running technology state of the corresponding user port TA3 of check, through the 1st trunk line TR1 correspondence is continued to exchange to the 3rd user port TA3-by the addressing information that in corresponding data sets DS3, stores or virtual customer call trk1, DN3n and represent by the 4th arrow.

Fig. 5 shows by " calling transfer automatically " from external user port TA1, TA3, TA4, TA6 to control-switching equipment LE1 and the 3rd embodiment modification of the calling channelization of the correspondence that externally should exchange on user port TA1,3,4,6 directions." automatically calling transfer "-be also referred to as " calling transfer of switch control " ECCF-has been provided by the switching technology service feature that provides by switching equipment.As described in two the 1st embodiment modification, the external user port TA1, TA3, TA6, customer call DN1, the DN3 of TA4, DN6, the DN4 that are arranged in the 2nd and the 3rd switching equipment LE2, the LE3 so revise by management, make its no longer can be directly, also promptly select from communication network KN, but still can be used for Route Selection or be used for exchange between switching equipment LE2, LE3 and control-switching equipment LE1.In addition, for customer call DN1, DN3, DN6, the DN4 that distributed to user port TA1, TA3, TA4, TA6 originally sets up a unconditional calling transfer transferring to control-switching equipment LE1, corresponding information-be here ECCF-is stored in the 2nd and the 3rd switching equipment LE2,3 the database D B.This for example realizes to each user port TA1,3,4,6 the relations of distribution by corresponding routing iinformation-be here DN1f, DN3f, DN4f, DN6f-, wherein, routing iinformation DN1f, DN3f, DN4f, DN6f are stored in the 2nd and the 3rd switching equipment LE1,2 the database, and additionally are stored in the corresponding data group DS1, DS3, DS4, DS6 of OU OGRP.If correspondence for example should exchange to the 3rd user port TA3 from communication network KN, then this correspondence at first is switched to the 2nd switching equipment LE2-with selected user port TA3 by selected customer call DN3 and represents by the 1st arrow.The unconditional calling transfer that stores in the database by the 1st switching equipment LE1-here for example is " DN3:ECCF → DN3f "-correspondence is shifted or continue to exchange to control-switching equipment LE1-and represent by the 2nd arrow.By institute's information transmitted in the correspondence that is transferred-be DN3f-here, in OU OGRP, obtain corresponding data sets by control-switching equipment LE1, and through the 1st trunk line TR1 correspondence is continued to exchange to the 3rd user port TA3-by the addressing information trk1, the DN3n that in data set DN3, store and represent by the 3rd arrow.

Fig. 2,3,4 and 5 is described is used to realize that the flexible program of calling channelization is based on by the switching technology standard feature that switching equipment provided all modern times, that use in current communication network.

In OU OGRP, user port TA1...6 is carried out after logic connects, the user port TA1...6 that distributes to group NWCD is identified as idle by management, and corresponding information b/I is stored in the OU OGRP data set DS1..6 separately.Yet, following situation may appear in transient time after foundation group NWCD, that is: user port TA1, TA3, TA6, the TA4 that does not distribute to control-switching equipment physically has switching technology state " by special-purpose " current, and is identified as the free time in OU OGRP.For this situation, must be responsible for that information b/i in described each data set DS1,3,4 that is stored in OU OGRP, 6, the current switching technology state of expression are correspondingly proofreaied and correct or synchronously by automatic bearing calibration.

In the embodiment modification of above-mentioned calling channelization, all correspondences that should exchange must exchange through control-switching equipment LE1 unfriendly.Because current switching technology state and the running technology state of external user port TA1, TA3, TA6, TA4 must be measured by control-switching equipment, so be necessary through the exchange of the central authorities of control-switching equipment LE1.Just as already explained, having wasted Internet resources because of " articulating " when calling channel, no longer is acceptable in this group that extensively distributes on those spaces.

Tell about below another flexible program of being used to implement the inventive method-as shown in Fig. 6 is concise and to the point-, wherein avoided articulating.The prerequisite of this alternate embodiment modification is that employed switching equipment LE1...3 satisfies certain minimum sandards.Prerequisite is the subfunction of SCCP/TCAP ability and capability set CS1, as they are defined the Service Switching Point-SSP-that is used in the intelligent network, especially supports trigger detection point TDP1 (or alternatively being TDP2) and TDP12.

To setting up following configuration from external user port TA1, TA3, the TA4 of group NWCD, the correspondence of TA6:

In the switching equipment that is provided with the external user port TA1, TA3, the TA4 that distribute to group NWCD, TA6-and be LE2 and LE3-here, on user port TA1, TA3, TA4, TA6 or subscriber connection line separately, set up trigger detection point TDP1.Carrying out the Control Parameter that logic is connected with this trigger detection point TDP1 is so to be provided with, make when starting a connection and set up by external user at every turn-for example by mention receiver (off-hook triggering)-, just through trigger detection point TDP1 initiator procedure, carry out the TCAP affairs to utilize control-switching equipment.Begin-message by sending its TC_ who is embedded with IN-message " initial _ DP ", separately external user TA1, the TA3 of group NWHG, the ringing number of TA4, TA6 are transferred to control-switching equipment LE1, so that user TA1, the TA3, TA4, the TA6 that indicate separately are occupied.

Control-switching equipment LE1 reacts to this to reply " TC_ is continuous ", wherein, by means of the IN-message that embeds " request report BCSM ", to this possible subsequent action-be also referred to as event detection point EDPs-microphone-be also referred to as on-hook on relaying-process in be configured or provide.This means that request exchange plant LE2, LE3 transmit TCAP-message once more to control-switching equipment LE1 when separately external user TA1, TA3, TA4, TA6 on-hook again.

In case stop communicating to connect by external user TA1, TA3, TA4, TA6-for example by put microphone-, then in exchange plant LE2, LE3 separately, start a program process by corresponding configuration or the event detection point EDPs that provides, this program process sends this incident to control-switching equipment LE1 by the TC_ termination-message that is embedded with IN-message " event report BCSM ", and therefore stops transaction.

Alternatively, be connected, then can realize identical process if identical action is carried out logic with trigger detection point TDP2.If in communication network, there is the switching equipment of other manufacturers, and the trigger detection point TDP1 of in this switching equipment, being unrealized, then can use this alternative.

Scheme as an alternative also can realize by independent " on-hook trigger " about the notice of on-hook again.In this case, realize disposing by means of message " request report BCSM " and the message process that interrelates with it and the action of on-hook again by receiver.Before the microphone, transaction is not held open yet or activates under relaying.

In addition, continue to exchange to the correspondence of external user port TA1, TA3, TA6, TA4 at need and set up following configuration:

In avoidance whole group of NWCD carried out under the situation of hunting, external user port TA1, TA3, TA4, TA6 also can be directly called.In this case, when no longer being provided, corresponding user port TA1, TA3, TA4, TA6 or corresponding connecting line be used for when the service call SDN of group NWCD carries out the circuit selection, must notifying the current seizure condition of the relevant external user port of control-switching equipment LE1 TA1, TA3, TA4, TA6.

In the switching equipment LE2, the LE3 that are provided with separately external user port TA1, TA3, TA4, TA6, on separately subscriber connection line or user port TA1, TA3, TA4, TA6, set up trigger detection point TDP12.The Control Parameter that is connected as logic with this trigger detection point TDP12 is so controlled, make at every turn when correspondence be switched to this external user port TA1,3,4,6 the time-be also referred to as " terminating line trigger (Terminating LineTrigger) "-, just the program process in trigger detection point TDP12 is enabled in switching equipment LE2,3 separately, launch the TCAP transaction by this program process utilization control-switching equipment LE1, wherein, " TC_ begins message " that is embedded with IN-message " initial _ DP " is transferred to control-switching equipment LE1.At this, called external user port TA1,3,4,6 ringing number are transferred to control-switching equipment LE1, so that indicate separately user port TA1,3,4,6 current occupied.Control-switching equipment LE1 replys this to reply " TC_ continuation " accordingly, wherein, in the process of putting down microphone or on-hook again, provide this possible subsequent action or event detection point EDP by means of the IN-message " request report BSCM " that embeds in it.This means, require corresponding exchange equipment LE2,3 in on-hook external user port TA1 again, following corresponding TCAP-transmission of messages of situation of 3,4,6 to control-switching equipment LE1.

In case detect externally user port TA1,3,4, the on-hook of 6 places, then through the event detection point EDP of corresponding configuration restart routine process in corresponding exchange plant LE2,3, by the TC_ termination-message that is embedded with IN-message " event report BCSM " this incident is sent to control-switching equipment LE1 by this program process, and therefore stop transaction.

The service feature of other group special use or performance can be distributed to those user port TA1...6 that are assigned to group NWCD or coupled communication terminal device KE1...6, wherein, represent that this other the service feature and the additional information of performance are stored in the OU OGRP.The example of service feature of group special use as other has:

The definition customer call additional, that distribute to user port TA1...6 of the selectable starting point of-definition searching method-for example number begins described searching method when it dials this number, and irrelevant with the searching algorithm that presets in this user port,

-definition " stopping-searching for-position (Stop-Hunt-Position) "-definition user port TA1...6, wherein, even also do not obtain idle user port TA1...6 or idle communication terminal device KE1...6, in any case also stop this searching method,

-definition " jumps-search-position (Skip-Hunt-Position) "-define user port TA1...6, wherein, even current this user port is idle, these user ports also should be temporarily or enduringly not at the row of the consideration of searching method.

The example of distributing to other performance of the group special use of organizing NWCD has:

-determine ringing number DN1...6, a SDN-for example special-purpose number can discern the correspondence that comes from group NWCD with the special-purpose service call SDN-of the corresponding to MSN of ISDN or group down at this service call,

-determine ringing number DN1...6, a SDN, when existing, this ringing number produced and charge from correspondence that group NWCD comes.

Each user port TA1...6 at any time can change to the relations of distribution of organizing NWCD.So a time point in office can remove user port TA1...6 by management from group NWCD.For this purpose, the corresponding information of the expression user port TA1...6 that should remove is eliminated in OU OGRP.After group NWCD removes user port TA1...6, by it only also provide that be configured, simulation or with the user performance characteristic of the corresponding to user port special use of ISDN.

According to a kind of favourable improvement project of the inventive method, can give group NWCD at least one queue assignment.The function that formation normally realizes in subscriber exchange, this function for example is established in the call center.For service feature " formation " being distributed to the group NWCD of foundation, the OU OGRP that another memory partitioning dispensing stores in control-switching equipment LE1, the position of waiting of realizing many transient states by this memory block.The correspondence of many inputs may terminate in these transient states and wait the position.This formation-functional is configuration like this, make to point to the correspondence of a customer call DN1...6 or communicate to connect in the manner described above to be switched directly to corresponding communication terminal equipment KE1...6, as long as this corresponding communication terminal equipment KE1...6 is idle through control-switching equipment LE1.Under the correspondence situation of the service call SDN of the group special use of sensing group NWCD, the searching method of startup group special use.If can not find idle user port TA1...6 or do not have idle useful data channel or do not have idle communication terminal device KE1...6 in the scope of searching method, then relevant correspondence is lined up in described formation.In case user port TA1...6 or useful data channel or communication terminal device KE1...6 are measured as the current free time, then the correspondence of lining up is continued to exchange to idle user port in formation.In formation, enroll under the situation of many correspondences, from formation, select a correspondence, and it is continued exchange by system of selection.Correspondence for example can be selected by FIFO principle or preferential control ground.

Can set up comprehensive notice for the calling party who in formation, lines up.These notices can have for example following part:

-greet,

-one by one caller notification is to be queued in which position in formation,

-one by one notify waiting time general in formation how long to have,

-advertisement notice one by one and music interlude,

-one by one directly the calling party from formation, be removed and continue the exchange before, greet notice again.

Service feature " formation " is significant to service supplier especially, gives the order of this service supplier by phone, transmits or send commodity or value subsequently again.Such example for example has " pizza home business ", banking, buying agency or travel agent through acting on behalf of.By using formation, the user can not be rejected under the situation that the line is busy, and can be provided some preliminary information when queuing.This makes the danger of losing the user be reduced to minimum.

Tell about the another kind of applied variants scheme of the inventive method below, wherein, the user port TA1...6 by distributing to group NWCD or realize the call center of whole network or the call distribution system of whole network by coupled communication terminal device KE1...6.The basic structure of this whole network call center as shown in Figure 6-be also referred to as " whole network call distribution " or NWCD have been described at Fig. 7.In the NWCD that Fig. 7 describes, allow existing independent port TA1...6 or " basic agency " KE1...6 to cross over exchange and be integrated on the whole network call center NWCD, wherein, avoided the shortcoming of the articulating described in the following manner simultaneously, promptly by TCAP-message port TA1...6 separately current the free time-the line is busy-state transfer is to the switching equipment LE1 of controlling call center NWCD.According to the embodiment that Fig. 7 described, be connected to external user port TA1,3,4,6 communication equipment KE1,3,4,6 and be implemented as external control platform or " the basic agency " who distributes to whole network call center NWCD.The communication equipment KE2,5 that is connected on control-switching equipment LE1 of described control whole network call center NWCD is implemented as the MSB/MAC control desk.

Except direct-connected control desk KE2,5-and these control desks also can be connected on control-switching equipment LE1 through remote switch equipment (for example through long-range DLU or RDLU)-, external control platform KE1,3,4,6 must be known to the switching equipment LE1 that controls NWCD also.This realizes by mentioned above being provided with, promptly these external control platforms KE1,3,4,6 Virtual User that are made as in control-switching equipment LE1.Distribute the management information that is necessary for these control desks, for example: need be used to carry out B party call relevant outside member's that transmit, whole network call distribution system NWCD ringing number, and be used to discern control information separately seizure condition (the line is busy/idle condition), be called b/i information at Fig. 7.

In addition, the 1st, the 2nd and the 3rd control desk KE1,2,3 of call center NWCD is assigned to the 1st task groups TskGrp1, and the 4th, the 5th and the 6th control desk is assigned to the 2nd task groups TskGrp2.

To the prerequisite that circuit that KE1...6 concentrates selects of acting on behalf of among certain task groups TskGrp1,2 be: the switching equipment LE1 of controlling call distribution system NWCD knows the outside of all distribution of call center NWCD and the current seizure condition of internal user KE1...6 all the time.Only in this way, control-switching equipment LE1 knows that just those circuits are idle in the circuit of whole network call center NWCD, and can consider it in corresponding agency selects.For the needed measure of the seizure condition that upgrades NWCD member-for example by calling channelization or by means of TCAP-message current seizure condition b/I is transferred to especially on the switching equipment LE1 of this group of described control NWCD-is above at length describing.

Considered the following fact in the embodiment that Fig. 7 describes, promptly current communication network is in the continuous development.Even user port or independent port are connected on the switching equipment of different manufacturers, but the basic agency that whole network distributes also can be integrated into the central call center.Yet the switching equipment that has connected so-called basic agency in it must satisfy some minimum standards.Its prerequisite is:

-SCCP-TCAP ability,

The subfunction of-capability set CS1, such as they are defined and are used for IN-SSP, especially support trigger detection point TDP1 (or alternatively being TDP2) or TDP12, and are used for some embodiment modification,

-be connected with the trigger detection point TDP3 of ringing number transducer,

The possibility of " set up temporarily and connect " ETC of-foundation notice usefulness,

-realize chargeing by the IN function-for example " provide change information ", FCI.

For realize the whole network call center can put forward various plans-referring to Fig. 8-11.The applied structural system in call center depends primarily on the specific requirement of the operator of each call center, and for example: they also are based on national based on the provincialism operation or the international operation of possibility more.In addition, employed structural system depends on the situation in the network equally, and is especially also relevant with the ability of switching equipment, and the ability of the remote switch equipment that is also connected with basic agency is relevant sometimes.The scheme that Fig. 8 ~ 11 are described has been represented the various improvement project modification of whole network call center, and they are based on the basic principle of whole network call center shown in Figure 7.

Scheme 1 (referring to Fig. 8):

The call center, area, it has the TCAP-of utilization message, and the line is busy/idle-synchronously.

In this programme, all lead to the incoming call of call center CDS-for example and are also referred to as on the switching equipment CDS that professional DN-directly exchanged or be routed to described controlling call center NWCD by selected service call SDN-from the calling party A (referring to arrow 1)-all that is connected on arbitrary switching equipment ASW, and the task groups through distributing to service call SDN is sent to the inside of dealing with the work or outside NWCD member B1...3-respectively referring to arrow 2-there, and these members are connected to control-switching equipment CDS through suitable switching equipment SSP or through remote switch equipment RDLU.

If current not have suitable processor or act on behalf of B1...3 be idle, then to call out in the switching equipment CDS of control and in formation, line up, and act on behalf of the B1...3 free time up to suitable according to common mode, caller is connected on the notice just now.These processes are identical with the call center of provincialism work.

Scheme 2 (referring to Fig. 9):

The call center, area, the support at call center that concentrated or whole network or call distribution center under the situation of high load capacity or overload.

Fig. 9 shows and distribute to 2 regional call center CDS1,2 higher level's central call center MCDS, that arrange in communication network KN.In this programme, lead to call center or regional call center CDS1, all incoming calls of 2-represent-directly be switched to the switching equipment of call center, control area CDS1 by selected service call SDN by arrow 1.Act on behalf of B1_1...B1_3 or only need accept waiting of short time as long as call center, this area CDS1 also has the abundant free time in the task groups of being distributed, then calling separately still is assigned to regional call center CDS1 respectively, and is sent to corresponding area and acts on behalf of B_1...B1_3-and represent with arrow 2.Have only when regional call center CDS1 is identified as high load capacity or overload to separately task groups-for example because the formation that becomes longer-, whether regional call center CDS1 just is also referred to as the regional call center CDS2 that obtains other in the main CDS-can call accepted by higher level's central call center MCDS-of TCAP-dialogue in the concentrated area is arranged in communication network KN.

This TCAP inquiry is undertaken by proprietary agreement between regional call center CDS1 and main CDS MCDS.Begin-message by means of TC_, the professional DN SDS of calling party's ringing number and selection thereof is transferred to central main CDS MCDS with the corresponding business key.Center MCDS is according to determining a new business ringing number SDN ' who leads to another provincialism call center CDS2-by arrow 2 ' expression about the regional call center CDS1 of all distribution, 2 whole network overview, perhaps find out former calling and whether must remain on that former call center CDS1 is interior also to enroll formation there.Described center or main CDS MCDS are transferred to regional call center CDS to this information in TC_ termination-message, and stop transaction.

Prerequisite in this programme is: higher level call center MCDS has the overview about the present load state in call center, each department CDS1,2.This by by TCAP message TCAP regional call center CDS1,2 and higher level call center or main CDS MCDS between the exchange special synchronizing information Sync realize.

Except structure shown in Figure 9, can also act on behalf of that control desk is directly connected to higher level call center MCDS-is not shown substantially together with the outside.In this case, higher level call center MCDS also works as regional call center in addition.Regional call center CDS1 separately, 2 can go out from the information Recognition that higher level call center MCDS returns: wait the calling that continues to exchange whether must enroll formation or be transferred to another call center CDS2 (having new service call SDN ')-referring to arrow 2 '.This passing on can be realized by regional call center CDS1, if or in communication network separately supporting business feature " wraparound (Crank Back) ", then also can replace by oppositely be triggered to new target and realize with " (Redirection) changes its course "-not shown.

Another essential characteristic of this programme is: calling party A and separately act on behalf of B1_1...B1_3, B2_1, the voice between the B2_2 connect and always control through having the functional switching equipment CDS1 of call center or CDS, 2.Administration queue one by one in this switching equipment CDS1,2 if desired, can be informed he wait position and possible waiting time thereof of calling party.In addition, also carry out the charging of call center's business separately.

Scheme 3 (referring to Figure 10):

The call center that concentrates is controlled at the distribution of the task/load in the regional call center by it.

This programme is similar to such scheme 2, and its difference is: the calling party A by separately utilizes selected service call SDN to come directly to start the TCAP dialogue to higher level call center MCDS or to main CDS, and obtains this calling there and must continue to exchange to which regional call center CDS1,2.

For can by or realize this TCAP inquiry with the switching equipment of each manufacturer, used process at the intelligent network internal standardization:

According to the present invention, in source switching equipment ASSP (it is functional to have SSP), or alternatively in having the functional higher level's transfer of SSP switching equipment-do not describe-, trigger detection point TDP3 is established on the service call SDN separately of call center or higher level call center MCDS.In case select such service call SDN, then ringing number inquires that rqDN will be sent to higher level's switching equipment MCDS-by the TCAP-dialogue and represent with arrow 1.Ringing number inquires that employed agreement is identical with the agreement that is used to other number-portability-inquiry that supported by IN is transferred to SCP.

According to complete regional call center CDS1,2 whole network overview, by higher level call center MCDS determine once more a new service call number-be here SDN '-, regional call center CDS1,2 is pointed in this number, and corresponding information sent back to source switching equipment ASSP and stop transaction-referring to arrow 1 '.The prerequisite of this scheme also is: higher level call center MCDS has the overview about each regional call center CDS1,2 seizure condition.Such as already explained, in this programme, higher level call center MCDS also resembles in addition the regional call center and moves.

If selected regional call center CDS1,2 no longer has the task groups of agency to be used for selecting through service call SDN of any free time, then call out and also in regional call center CDS1,2 corresponding formations, line up by usual way.In this case, play corresponding notice from selected call center CDS1,2.

An essential characteristic in this programme remains: at calling party A and the corresponding B1_1...B1_3 of agency, and B2_1, it is to control through having the functional switching equipment CDS1 of CDS, 2 all the time that the voice between the B2_2 connect.In these switching equipment CDS1,2 of call center, control area separately, one by one administration queue if desired, then can notify it to wait position and its possible waiting time to the calling party.In addition, also carry out the charging of call center's business.

Scheme 4 (referring to Figure 11):

Call center in the complete set, it is controlled the direct connection of leading to the agency through the dialogue of similar IN and sets up.

In this programme, as scheme 3, dial:

Calling party A is directly continued to exchange to through TCAP dialogue with selected service call SDN concentrates the call center CDS that arranges in communication network KN, obtain within it and must continue to act on behalf of B_1...B1_3, B2_1, B2_2 to those of its switched call.Used standardized IN process in order to realize that CDS is functional, so that also can realize the TCAP-inquiry of switching equipment ASSP, SSP by the switching equipment of different manufacturers.At this, at source switching equipment ASSP (it is functional to have SSP) or alternatively set up trigger detection point TDP3 having the functional higher level's transfer of SSP switching equipment-not shown-interior service call SDN to call center CDS.In case select such service call SDN, then ringing number inquiry rgDN sent to the switching equipment of control central call center C DS.This ringing number inquires that employed agreement is identical with the agreement that is used to other number-portability-inquiry that supported by IN is transferred to SCP.

Be with the difference of scheme 3: in this programme 4, calling party A is not apprised of the service call number of regional call center, but directly informs the selected B1_1...B_3 of agency, B2_1, the ringing number of B2_2.In this programme, the voice of calling party A connect no longer (as to till the scheme 1 to 3 described) carry out through having the functional exchange of CDS, but directly from calling party or source switching equipment ASSP through linking to each other with calling party A to the selected B1_1...B1_3 of agency, B2_1, B2_2 carries out.Again can not utilize notice possibility and the charging possibility of central call center C DS thus; They must resemble simulates in communication network KN the function of IN control:

Described notice can for example be connected in the switching equipment ASSP of source, controls by the return messages of central call center C DS and by " being connected to resource " and " playing notice ".This means, in communication network, must give the notice of all possible source switching equipment assembling call center's special use.For fear of this shortcoming, also have the another one flexible program, wherein, these notices are concentrated in having in the functional special I P of SSP (" ip intelligent peripherals ") in the communication network.Yet, for this reason must by central call center C DS impel the source switching equipment to set up to lead to the temporary transient connection of notify IP-for example by means of action sequence " set up temporarily and connect ", " Assistant Request Instruction ", " being connected to resource " and " playing notice "-, and remove again in the past in waiting time and to be somebody's turn to do connection temporarily.

In this programme, charging must be taken over by source switching equipment ASSP.For this reason, central call center C DS also number sends to the source switching equipment to corresponding charge information with the agent call of being obtained by " charge information is provided ", and therefore be that the call center is professional work out corresponding charge rate to this switching equipment.Service feature " provides charge information " current also unpopular in all communication networks as yet, but as the standardized object in the ETSI capability set CS3 category.

Replacement scheme as above-mentioned 4 schemes, can realize another kind of call center flexible program-not shown-, wherein, do not utilize the TCAP-message to realize current seizure condition or the line is busy/identification of idle condition, but realize by the switching equipment at control central call center Route Selection by above-mentioned that told about as calling channelization, all outputs or incoming call.

By method of the present invention, can in whole network, utilize new, the attractive function of call center operator, and constantly improve the capacity of exhaling the center by connecting simple terminal in peak load.Therefore this operator for communication system provides increment, and, need not extra hardware just be equipped with can be only by the software exchange in whole network for its client provides new, attractive function, and so improved its sales volume, or can keep at a distance with the competitor.

Claims

One kind to user performance characteristic with each self-configuring, and be assigned to the switching equipment (LE1 that is connected with each other physically ... 3) user port (TA1 ... 6) method of realization additional function,

-wherein, at least two switching equipment (LE1 ... 3, CDS, MCDS, the port (TA1 of certain customers at least SSP) ... 6) be assigned at least one group (NWCD),

-wherein, the service feature of call center and/or performance can be assigned to described at least one group (NWCD),

-wherein, by switching equipment (LE1, CDS, one of MCDS) described service feature and/or the performance that is assigned to this group (NWCD) of control,

-wherein, the switching equipment of this group of control (NWCD) (LE1, CDS, MCDS) in, the unallocated physically user port (TA1,3,4,6) of this switching equipment (LE1) of giving of described group (NWCD) distributes as virtual user port,

It is characterized in that,

-switching equipment (LE1 ... 3) managed like this, make from user port (TA1 to the switching equipment (LE1) of not distributing to this group of control (NWCD) physically, 3,4,6) correspondence switching equipment through controlling this group (NWCD) (LE1) on the switching technology meaning exchanges

-control this group (NWCD) switching equipment (LE1, CDS, MCDS) in, according to described through control-switching equipment (LE1, CDS, the correspondence that MCDS) exchanges derive accordingly, represent described Virtual User port (TA1,3,4,6) the current switching technology state and/or the state information of running technology state, and with its be stored in control this group (NWCD) control-switching equipment (LE1, CDS, MCDS) in

-come Control Allocation to give described Virtual User port service feature and/or performance (TA1,3,4,6), the call center according to the state information of each comfortable current storage.
2. method according to claim 1 is characterized in that,

Switching equipment (LE1 ... 3) be the integration section of at least one higher level's communication network (KN), wherein, from with to the unallocated physically user port (TA1 that gives the switching equipment (LE1) of this group of control (NWCD), 3,4,6) correspondence exchanges according to the switching equipment (LE1) of meaning through controlling this group (NWCD) of switching technology.
One kind to user performance characteristic with each self-configuring, and be assigned to the switching equipment (LE1 that is connected with each other physically ... 3) user port (TA1 ... 6) method of realization additional function,

-wherein, at least two switching equipment (LE1 ... 3, CDS, MCDS, the port (TA1 of certain customers at least SSP) ... 6) be assigned at least one group (NWCD),

-wherein, the service feature of call center and/or performance are to be assigned to described at least one group (NWCD),

-wherein, by switching equipment (LE1, CDS, one of MCDS) described service feature and/or the performance that is assigned to this group (NWCD) of control,

-wherein, the switching equipment of this group of control (NWCD) (LE1, CDS, MCDS) in, the unallocated physically user port (TA1,3,4,6) of this switching equipment (LE1) of giving of described group (NWCD) distributes as virtual user port,

It is characterized in that,

-switching equipment (LE1 ... 3) managed like this, made

--described unallocated physically user port (TA1,3,4 of giving the switching equipment (LE1) of this group of control (NWCD), 6) current switching technology state and/or running technology state are transferred to the switching equipment (LE1 of this group of control (NWCD), CDS, MCDS) on, or

--described unallocated physically switching equipment (LE1, CDS, user port (TA1 MCDS) that gives this group of control (NWCD), 3,4,6) switching technology state and/or each change of running technology state are transferred to the switching equipment (LE1 of this group of control (NWCD), CDS, MCDS) on;

-control this group (NWCD) switching equipment (LE1, CDS, MCDS) in, derive accordingly, represent described Virtual User port (TA1,3,4 according to the described information that is transmitted, 6) the current switching technology state and/or the state information of running technology state, and it is stored; With

-come Control Allocation to give described user port (TA1 according to the state information of each comfortable current storage ... service feature 6), the call center and/or performance.
4. method according to claim 3 is characterized in that,

For the unallocated physically user port (TA1 that gives the switching equipment (LE1) of this group of control (NWCD), 3,4,6), the state information (b/i) of representing switching technology state that it is current separately and/or running technology state or switching technology state and/or running technology state variation is by transmitting based on the transaction-ability-application of signalling system No.7 method-partly-agreement (TCAP).
5. method according to claim 4 is characterized in that,

State information (b/i) is transmitted by the message of control intelligent network function.
6. according to the described method of one of aforementioned claim, it is characterized in that,

At least one group group-ringing number (SDN) special-purpose or that the call center is proprietary is assigned to described at least one group (NWCD).
7. method according to claim 6 is characterized in that,

Under the correspondence situation that should exchange to the special-purpose group-ringing number (SDN) of at least one group, distribute a searching method or a hunting algorithm that group is special-purpose for described at least one group (NWCD), to be used in group (NWCD), obtaining idle user port.
8. method according to claim 7 is characterized in that,

Under the correspondence situation that should exchange to the special-purpose group-ringing number (SDN) of at least one group, by another switching equipment (ASSP) to controlling the switching equipment (LE1 of this group (NWCD), CDS, MCDS) inquire (rgDN), wherein, switching equipment (the LE1 that is controlling, CDS, MCDS) in, in the scope of inquiry (rgDN), obtain the free subscriber port in group (NWCD), and an information (SDN, SDN ') of the user port that expression is obtained is transferred to the switching equipment (ASSP) of inquiring.
9. method according to claim 8 is characterized in that,

The information (SDN, SDN ') of the user port that inquiry (rgDN) and represent is obtained is by transmitting based on the transaction-ability-application of signalling system No.7 method-partly-agreement (TCAP).
10. method according to claim 9 is characterized in that,

Described inquiry starts by the trigger detection point (TDP1,2,3,12) that provides in other switching equipment (ASSP).
11. one of them the described method according to claim 1 to 5 is characterized in that,

The OU (OGRP) of described at least one group of expression (NWCD) is provided in the database (DB) of the switching equipment (LE1) of controlling this group (NWCD), wherein,

User port (the TA1 of group (NWCD) is distributed in-expression ... 6) port information (DN1 ... 6, DN1p, DN3P, DN4p, DN6p, DN1f, DN3f, DN4f, DN6f) and

The service feature of group special use of group (NWCD) and/or the information of performance are distributed in-expression, and (SDN HUNT) is stored in the OU (OGRP).
12. method according to claim 11 is characterized in that,

Distribute the special-purpose formation of at least one group for described group (NWCD), wherein, for in the scope of searching method, not finding idle user port (TA1 ... 6) under the situation, the correspondence that should exchange is lined up at least one formation, and at the user port (TA1 that determines a free time ... 6) afterwards this correspondence is taken out from formation, and it is continued to exchange to idle user port (TA1 ... 6).
13. method according to claim 12 is characterized in that,

In the database (DB) of switching equipment (LE1) of this group of control (NWCD), represent at least one formation, realize that at least one waits the described OU of memory partitioning dispensing (OGRP) of position.
14. method according to claim 13 is characterized in that,

By user port (TA1 ... 3) provide at least one tradable useful data channel in the scope of searching method for message transmission.
15. method according to claim 14 is characterized in that,

Has the user port (TA1 of a plurality of useful data channels ... 6) under the situation, in the scope of searching method to user port (TA1 ... 6) number of tradable useful data channel can be scheduled to.
16. method according to claim 15 is characterized in that,

-at least one customer call number (DN1 ... 6) be assigned to user port (TA1 ... 6),

-in the scope of searching method, at a customer call number (DN1 ... 6) quantity of the useful data channel that can use simultaneously down can be scheduled to.
17. one of them the described method according to claim 1 to 5 is characterized in that,

Each at least one addressing information (DN1,3,4,6, DN1n, 3n, 4n, 5n, DN1f, 3f, 4f 6f) is assigned to the Virtual User port, by switching equipment (LE1) and the physically unallocated user port (TA1 that give control-switching equipment (LE1) of this addressing information in this group of control (NWCD), 3,4,6) set up correspondence between.
18. one of them the described method according to claim 1 to 5 is characterized in that,

Switching equipment (LE1 ... 3) through at least one trunk line (TR1 ... 3) be connected with each other.
19. one of them the described method according to claim 1 to 5 is characterized in that,

Switching equipment (LE1 ... 3) managed like this, making should be from the unallocated user port (TA1 that gives control-switching equipment (LE1) physically, 3,4,6) correspondence that exchanges to the definite target of target-information (B-DN) is at first exchanged to control-switching equipment (LE1) by means of the route-information (prefix) of adding in target-information, and exchanges to described target from this control-switching equipment.
20. method according to claim 19 is characterized in that,

Should exchange to the unallocated physically correspondence of the user port (TA1,3,4,6) of control-switching equipment (LE1) of giving is continued to exchange on the switching equipment (LE1) of this group of control (NWCD), and immediately by distributing to the addressing information of Virtual User port (DN1,3,4 separately, 6, DN1n, 3n, 4n, 5n, DN1f, 3f, 4f 6f) is continued to exchange to the unallocated physically user port (TA1 that gives control-switching equipment (LE1), 3,4,6).
21. method according to claim 19 is characterized in that,

-unallocated physically user port (the TA1 that gives control-switching equipment (LE1) ... 6) in the scope of switching technology service feature " number portability ", be identified as transplantable,

-should exchange to the unallocated physically user port (TA1 that gives control-switching equipment (LE1), 3,4,6) correspondence at first is switched to the described user port (TA1 that is assigned physically in the scope of switching technology service feature " number portability ", 3,4,6) respective quadrature exchange device (LE2,3), and be switched on the switching equipment (LE1) of this group of control by switching technology service feature " number portability " immediately, then by addressing information (DN1,3,4 of distributing to Virtual User port separately, 6, DN1n, 3n, 4n, 5n, DN1f, 3f, 4f, 6f) continued to exchange to the described unallocated physically relative users port (TA1 that gives control-switching equipment (LE1), 3,4,6).
22. method according to claim 19 is characterized in that,

Should exchange to unallocated physically user port (TA1,3,4 of giving control-switching equipment (LE1), 6) correspondence at first is switched to described user port (TA1,3,4 of being assigned physically, 6) respective quadrature exchange device (LE2,3) is transferred in the scope of switching technology service feature " calling transfer " on the switching equipment (LE1) of this group of control immediately, then by addressing information (DN1,3,4 of distributing to Virtual User port separately, 6, DN1n, 3n, 4n, 5n, DN1f, 3f, 4f, 6f) continued to exchange to the unallocated physically relative users port (TA1 that gives control-switching equipment (LE1), 3,4,6) on.
23. one of them the described method according to claim 1 to 5 is characterized in that,

On described user port, connect at least one communication terminal device (KE1 separately ... 6).
24. method according to claim 23 is characterized in that,

Communication terminal device (KE1 ... 6) be constructed to the operator or the agency's of call center control desk.
25. one of them the described method according to claim 1 to 5 is characterized in that,

User port (TA1 ... 6) be constructed to

-analog subscriber port, and/or

The basic port of-ISDN, and/or

The multiplexed port of-ISDN primary group, and/or

The user port of-realization xDSL-transmission method, and/or

The wireless user port of-connection wireless communication terminal equipment, and/or

-connection user port mobile radio communication terminal device, consistent with mobile radio.
26. one of them the described method according to claim 1 to 5 is characterized in that,

Give group service feature (NWCD), the call center and/or performance by a plurality of switching equipment (CDS1,2) Control Allocation,

Exchange distributes separately between switching equipment (CDS1,2) user port (B1_1, B1_2, B1_3, B2_1, B2_2) current switching technology state separately and running technology state (b/i).
27. method according to claim 26 is characterized in that,

Separately current switching technology state and running technology state (b/i) exchange and/or store within it through higher level's switching equipment (MCDS).
28. method according to claim 27 is characterized in that,

Under the correspondence situation that should exchange to the special-purpose group-ringing number (SDN) of at least one group, by another switching equipment (ASSP) higher level's switching equipment (MCDS) is inquired (rqDN), wherein, in the inherent higher level's switching equipment of scope (MCDS) of this inquiry (rqDN), obtain a free subscriber port (B1_1 in group (NWCD), B1 2, B1 3, B2 1, B2 2), and an information (SDN, SDN ') of the user port that expression is obtained is transferred to the switching equipment (ASSP) of inquiring.
29. method according to claim 28 is characterized in that,

According to the switching technology state and the running technology state (b/i) that are exchanged, the correspondence that should exchange to the special-purpose group-ringing number (SDN) of at least one group is from control-switching equipment (CDS1,2) one of continued to exchange to the unallocated of this group (NWCD) to this control-switching equipment (CDS1,2) (B1 1 for user port, B1 2, B1 3, and B2 1, and B2 2).