WO2001007982A2 - Procede et systeme permettant de fournir des informations demandees par utilisateur - Google Patents

Procede et systeme permettant de fournir des informations demandees par utilisateur Download PDF

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Publication number
WO2001007982A2
WO2001007982A2 PCT/US2000/019956 US0019956W WO0107982A2 WO 2001007982 A2 WO2001007982 A2 WO 2001007982A2 US 0019956 W US0019956 W US 0019956W WO 0107982 A2 WO0107982 A2 WO 0107982A2
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WO
WIPO (PCT)
Prior art keywords
information
password
computer
user
identifier
Prior art date
Application number
PCT/US2000/019956
Other languages
English (en)
Other versions
WO2001007982A3 (fr
Inventor
Lalitha Swart
Michelle Zancanaro
Nassif Malouf
Lauren Pham
Original Assignee
Silicon Valley Bank
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Silicon Valley Bank filed Critical Silicon Valley Bank
Priority to AU63635/00A priority Critical patent/AU6363500A/en
Publication of WO2001007982A2 publication Critical patent/WO2001007982A2/fr
Publication of WO2001007982A3 publication Critical patent/WO2001007982A3/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/953—Querying, e.g. by the use of web search engines
    • G06F16/9535—Search customisation based on user profiles and personalisation

Definitions

  • the present invention is related to computer software and more specifically to computer software for providing information over the Internet.
  • a user may navigate to one or more web pages .
  • the user identifies information he would like to receive and selects a hyperlink in order to receive it.
  • the hyperlink is selected, either an existing web page is transmitted to the user for display, or a web page is built and then transmitted for display.
  • the web page displayed contains the information the user identified.
  • the optimal information to display to the user may vary according to many f ctors.
  • information on accounting procedures for a business may vary according to the stage of the business.
  • a description of important considerations for accounting procedures for new businesses may be entirely different from considerations for accounting procedures for established businesses.
  • some types of users may require more detailed information than others.
  • an accountant may want a great deal of detail about accounting systems while a company president may desire only a high level overview.
  • the user may prefer that the information specific to his or her circumstances be displayed. For example, when the president of a new company requests information on accounting methods, what he probably wants is information on accounting methods for new companies that is tailored for presidents of companies.
  • Some web pages do not provide such tailored information. These web pages provide only a single, one-size-fits-all set of information that does not optimally provide the information the user desires. If tailored information is available, it may be too difficult to reach. For example, to allow a user to receive the information tailored to his or her needs, one can list all possibilities and allow the user to select the one that best fits. For example, one could list the following four links:
  • What is needed is a method and system for providing information that is automatically tailored to the needs of a user that can also provide other available information as well .
  • a system and method allows a user to enter a password and request a type of information, such as information on business accounting methods.
  • the system decodes the username or password entered by the user to determine information about the user, his business or both. This information may be information supplied by the user or other information, such as credit information supplied by a banking institution or other party.
  • the system selects specific information that is not only the type requested, but tailored to the information about the individual decoded from the password.
  • the username or password can be encoded with information about the individual at the time the individual opens an account at the banking institution or any other time.
  • the information requested by the user may be provided to the user, for example via a web browser.
  • the information can include special programs or pricing that are made specially available to customers of the banking institution.
  • These special programs may be displayed to all members of the banking institution, or only to members that meet certain criteria from the information about the user.
  • the user can submit a request for additional information, and that request can be sent to a business partner of the financial institution, along with other information supplied by the financial institution, such as information about the credit worthiness of the user, and a direct debit from the user's account to the business partner's account can be arranged.
  • Users can be prohibited from viewing certain information, such as information that was supplied by a competitor. If the user wishes to see information beyond that selected for him or her, the user can request a site map to see other information.
  • Figure 1 is a block schematic diagram of a conventional computer system.
  • Figure 2A is a block schematic diagram of a system for opening an account at a banking institution and receiving a password according to one embodiment of the present invention.
  • Figure 2B is a block schematic diagram of a system for providing information to a user according to one embodiment of the present invention.
  • Figure 2C is a block schematic diagram of the apparati of Figures 2A and 2B according to an alternate embodiment of the present invention.
  • Figure 3A is a flowchart illustrating a method of providing a password according to one embodiment of the present invention.
  • FIG. 3B is a flowchart illustrating a method of providing information according to one embodiment of the present invention. Detailed Description of a Preferred Embodiment
  • the present invention may be implemented as computer software on one or more conventional computer systems.
  • a conventional computer system 150 for practicing the present invention is shown.
  • Processor 160 retrieves and executes software instructions stored in storage 162 such as memory, which may be Random Access Memory (RAM) and may control other components to perform the present invention.
  • Storage 162 may be used to store program instructions or data or both.
  • Storage 164 such as a computer disk drive or other nonvolatile storage, may provide storage of data or program instructions. In one embodiment, storage 164 provides longer term storage of instructions and data, with storage 162 providing storage for data or instructions that may only be required for a shorter time than that of storage 164.
  • Input device 166 such as a computer keyboard or mouse or both allows user input to the system 150.
  • Output 168 allows the system to provide information such as instructions, data or other information to the user of the system 150.
  • Storage input device 170 such as a conventional floppy disk drive or CD-ROM drive accepts via input 172 computer program products 174 such as a conventional floppy disk or CD-ROM or other nonvolatile storage media that may be used to transport computer instructions or data to the system 150.
  • Computer program product 174 has encoded thereon computer readable program code devices 176, such as magnetic charges in the case of a floppy disk or optical encodings in the case of a CD-ROM which are encoded as program instructions, data or both to configure the computer system 150 to operate as described below.
  • each computer system 150 is a conventional Sun Microsystems Ultra 1 Creator computer running the Solaris 2.5.1 operating system commercially available from Sun Microsystems of Mountain View, California, or an AS/400 running the AS/400 operating system, both commercially available from International Business Machines Corporation of White Plains, New York, although other systems may be used.
  • the present invention is implemented as a service provided by a banking institution, although the present invention can be provided by others.
  • a banking institution means any institution that holds funds on deposit for its customers, such as a bank or a credit union.
  • a party obtains a password from a password provider such as the banking institution. If the party is a customer of the banking institution, he or she may obtain a password to use the service that has no expiration date. Non-customers wishing to use the service may obtain a password that has an expiration date 30 days from the date they obtain the password, although other expiration thresholds may also be used.
  • Account associator 212 receives at input 210 a name, social security number, and other information such as address and mother's maiden name for an individual and an account number.
  • Account associator 212 stores the data received, thereby associating the information about the individual with the account number.
  • an account number is a number that is preassigned from a list and printed on an index card referred to as an account card, on which the information about the individual is written when the account is opened. This procedure allows a stack of account cards to be preprinted with different account numbers.
  • account associator 212 When a client opens an account at the banking institution, an account card is removed from the stack and handed to the client. The client writes information about himself on the card and the information is entered to account associator 212 at input 210.
  • the operation of account associator 212 is similar to conventional software that assigns a customer to an account number at banking institutions.
  • Password encoder 214 encodes certain information into a password for use as described below.
  • Password encoder 214 receives at input 216 the following characteristic information about the individual and his business (e.g. the business which employs him) : 1) the name of the individual, 2) a descriptor of the industry most closely describing the individual's business, 3) a descriptor of the business life cycle most closely describing the stage of the individual ' s business (i.e. idea, seed, pre-revenue, pre-profit, pre-IPO, post IPO)), 4) the location of the individual's business, 5) a descriptor most closely matching the individual's title within his or her business, 6) a descriptor of the type of client the individual is to the banking institution (i.e. prospect/guest, investor, alliance partner, employee, client, executive banking client) .
  • the banking institution i.e. prospect/guest, investor, alliance partner, employee, client, executive banking client
  • life cycle descriptors listed above correspond as follows: idea: the business has a concept but has not been significantly funded, seed: the business has received an initial round of funding sufficient to start the business and perhaps prove its concept, pre-revenue: the business is being developed and has sufficient financing to operate as a going concern but has not yet received funds from its customers, pre-profit: the business is receiving funds from its customers but has not yet shown a profit, pre-IPO: significant management time is being devoted to an initial public offering, post IPO: the business has either gone public or is profitable and has no plans to do so.
  • the descriptors of the type of client listed above correspond as follows: prospect/guest: the individual is a prospective client or other individual with whom the banking institution does not have another relationship as a client, such as a developer or tester of the system described below, investor: the individual is an investor in the financial institution, such as a shareholder, alliance partner: the individual is a business partner of the banking institution, client: the individual is a client of the banking institution, and executive banking client: the individual is a client of the banking institution and maintains a large balance or transacts a significant amount of business with the banking institution.
  • the identifiers may correspond to other categories of the business or individual in other embodiments of the present invention.
  • Other information about the individual or his or her business may also be received at input 216 in other embodiments of the present invention. In one embodiment, this other information includes information about the credit worthiness of the individual or business, such as a credit rating.
  • an expiration date may also be received at input 216.
  • the expiration date specifies a date after which the password that is generated by password generator will no longer be valid.
  • Password generator 214 generates a password using the information it receives at input 216 according to the following algorithm.
  • the password is provided by password encoder 214 at output 218.
  • inputs 210 and 216 are coupled to a conventional input device such as a keyboard and a mouse, and output 218 is coupled to a conventional output device such as a conventional printer or computer monitor.
  • Account associator 212 may also have an output (not shown) coupled to a similar output device or to output 218.
  • account associator 212 and password encoder 214 communicate with one another so that passwords can be generated for account holders without using a separate input device.
  • the user of the system 200 such as an employee of the banking institution, enters all the information required by account associator 212 and password encoder 214 using a single input device.
  • the system 201 of Figure 2B may be used to retrieve information tailored to people and companies like those entered for the individual .
  • FIG 2B a system 201 for providing information to a user is shown according to one embodiment of the present invention.
  • the user may enter a username and the password assigned as described above to log in manager 220 at input 226.
  • the user may be the individual who receives the password as described above, or may be a different individual .
  • Input 226 is coupled to a TCP/IP connection such as the internet or an intranet.
  • a TCP/IP connection such as the internet or an intranet.
  • the user uses another TCP/IP connection and an input/output device such as a personal computer running suitable communications software coupled to an internet service provider or an intranet and running a web browser such as Netscape Navigator commercially available from Netscape Corporation of Mountain View, California or Microsoft
  • the username is encoded into a portion of the password.
  • Log in manager 220 validates the password by encoding the username entered at input 226 and comparing the encoded username against the encoded username contained in the password received at input 226.
  • log in manager 220 checks the username against a list of usernames and passwords stored in log in manager 220 or in account associator 212 via a connection not shown. If the password is valid, log in manager 220 passes the password to password decoder 222.
  • Password decoder 220 decodes the password received from log-in manager 222 using the rules of encoding described above. Control of the user is then passed to command receiver 224.
  • the information about the user and the company of the user is not encrypted into the password. Instead, the information is stored in any of the components of system 201 or system 200 or a new component.
  • Figure 2C an alternative embodiment of the present invention is shown. All components illustrated in Figure 2 operate the same as their counterparts in Figures 2A and 2B. Components in Figure 2C having a reference number ending with an 'A' operate similarly to their counterparts in Figures 2A and 2B as further explained below.
  • Database 214A replaces password encoder 214 and stores the username and password in a conventional database.
  • the other information entered as described above such as characteristics of the user and his business and expiration date, is also stored in database 214A.
  • the database 214A includes account information at the banking institution and in another embodiment, the account is associated using account associator 212 as described above.
  • Log in manager 220A validates the username and password by searching for them in database 214A.
  • Log in manager can then retrieve the other information about the user stored in database 214A and supply it to information selector 232 in place of password decoder 222.
  • log in manager 220A signals information displayer/retriever 234 to retrieve a cookie from the user's computer system.
  • the cookie can contain the username, username and password, or neither of these, and may contain some or all of the other information stored by database 214A. If no such cookie is found, information displayer/retriever 234 prompts the user for a username and password.
  • Information displayer/retriever 234 retrieves the username and password using a conventional CGI script and passes them to log in manager 220 for validation as described above. If the validation is successful, information displayer/retriever 234 places a cookie on the user's computer using input/output 236.
  • Information selector 232 selects information using the information stored in database 214A provided by log in manager 220A or uses the information in the cookie retrieved by information displayer/retriever 234.
  • command receiver 224 receives via input 226 commands from the user in the form of links to desired information. Rather than simply jumping to a web page pointed to by the link, the link activates information selector 232. This is performed by sending an indication of the information indicated by the user to information selector. Information selector 232 then retrieves or receives some or all of the decoded password information from password decoder 222.
  • information selector matches one of the available web pages to the user using the information it receives.
  • the information provided by the system 201 is organized into individual web pages and stored in information storage 238.
  • Each web page has one or more attributes corresponding to: 1) some or all of the information about the individual that can be encoded into the individual ' s password, and 2) the type of information the web page contains.
  • a web page may contain as attributes an indication that it contains accounting method information for presidents of pre-IPO stage companies.
  • Another web page may contain as attributes an indication that it contains accounting method information for presidents of post-IPO stage companies.
  • information selector 232 will receive this information and retrieve the title and stage of company for the individual from password decoder 222. Based on the information requested and the information about the individual decoded by password decoder 222, information decoder 232 will select a web page from those stored in information storage 238 by searching through the those web pages until it locates the web page having the closest match to the desired information and the information decoded from the individual's password. Information selector 232 will provide the address of the web page it selects to information displayer/retriever 234. Information displayer/retriever 234 will retrieve the web page from information storage 238 and provide it to the user via input/output 236.
  • information storage 238 signals information selector 232 each time information storage receives a new web page or different attributes of an existing web page via input 240 coupled to an input device such as a personal computer (not shown) .
  • the web pages may be developed on this personal computer or received by the personal computer coupled to a TCP/IP communication link.
  • information selector 232 builds a data structure such as a tree of attributes including information type descriptors (e.g. accounting methods) and pointers to the web page corresponding to the attributes. This allows information selector 232 to select the web page for the user using the internal data structure alone.
  • the pointer of the selected web page can be provided to information displayer/retriever 234 as described above.
  • a user's entry in database 214 (or the cookie produced using the database) or the password is marked with an indication of certain information the user is not allowed to see.
  • each page in information storage 238 may have the name of the company that produced it or the names of companies that should not be allowed to see it and information such as the company name of the user company names of competitors are listed in each user's entry in the database.
  • Information selector 232 enforces the restriction that competitors of a company that produced the page are not allowed to see pages so produced. Other reasons for not allowing a party to view a page may also be included, such a insufficient credit worthiness, or other reasons.
  • Web pages may contain links to other web pages that require selection based on attributes and information request descriptors, and/or others that do not. This capability may be used to simplify the selection of which page to display using the following technique in one embodiment .
  • a user may be presented with various selections of information he or she may wish to receive using a top-level web page that points to other web pages. Rather than require information selector 232 to select web pages every time the user selects information he wishes to receive from the top level web page, information selector 232 builds top level web pages for each permutation of every combination of information that could be encoded into a password, and link every web page applicable to that combination to the top level web page. In this manner, information selector 232 selects the proper top level web page to display to the user.
  • information storage signals information selector 232 each time a new web page is added or attributes of a web page are changed.
  • Information selector 232 scans the web pages in information storage 238 and builds the top- level web page for each permutation of information possible for each individual and links the top level web pages to a data structure containing every possible combination of information for the user.
  • the proper top level page is selected by information selector 232 and the location of the web page in information storage 238 is sent to information displayer/retriever 234.
  • Information displayer/retriever 234 provides for display via input/output 236 to the individual the web page selected by information selector.
  • one or more of the pages accessible using the system 201 may contain a link to a business partner of the banking institution, or may describe programs or pricing that are made specially available to customers of the banking institution.
  • "specially available" means not generally available to all members of the general public, although potentially available to some members of the general public who may nevertheless not be customers of the banking institution.
  • information displayer/retriever 234 displays certain web pages related to business partners of the baking institution or their programs with a request button or link to allow the user to request additional information from the business partner or begin a dialog with that partner.
  • Information displayer/retriever 234 can accept the request received at input/output 236 via a CGI script or other similar data collection method and route it via input/output 236 to the business partner described in the web page the user was viewing when the button or link was pressed.
  • Information displayer 234 can obtain the address of that partner stored in information storage 238.
  • Information selector 232 may add to the request information about the user it receives, and may also retrieve other information to be routed to the business partner with the request.
  • the other information may include credit information such as credit rating or credit history information and may include account balance and other information related to the user's account at the banking institution.
  • the request is routed to information selector 232, which selects the proper one of several business partners depending on any one or more of: 1) the information about the user it receives, 2) information supplied by the user in the request, and 3) the most recent information that was displayed to the user.
  • Information selector 232 provides the proper address to information displayer/retriever 234, which routes the request to the proper business partner.
  • a copy of the request can be routed to an employee of the banking institution by information displayer/retriever 234.
  • the request is routed via e-mail, and in another embodiment, a CGI script is accessed at a web site operated for the business partner.
  • information selector also signals reminder generator 240, which generates a reminder at a later time.
  • the reminder can be generated to any of the user, the business partner or an employee of the banking institution so that it can be determined if the request sent to the business partner was properly handled.
  • Reminder generator 240 sends the one or more reminders to information displayer/retriever 234 for transmission via e-mail or CGI script.
  • information selector 232 signals financer 242.
  • Financer 242 arranges direct debit of the user's account at the banking institution to pay for any services related to the request, or arranges financing options such as loans or charges to a credit card account or line of credit.
  • financing alternatives or direct debit may also be entered to financer 240 manually using input/output 242 which may be coupled to a conventional keyboard/monitor/mouse either directly, via a conventional personal computer or via an internet connection similar to that of input/output 236.
  • an account is opened 312 for example, by assigning or associating a name and social security number to an account number, or vice versa as described above. Other information may also be assigned or associated.
  • step 314 Information about an individual, organization such as a business or both such as the information described above is requested 314 and received 314 along with an optional username.
  • the information received in step 314 is encoded 316 as described above, with the encoded information referred to as a "password" .
  • step 316 may include merely creating a password that is not encoded as described above.
  • the password is provided 318. If the individual does not have an account or is not opening an account, an expiration date is encoded 320 into the password or entered elsewhere as described above and the method continues at step 314.
  • User log in information is received 328.
  • the user log in information may include a user name and a password provided as described above with reference to Figure 3A, and in such case, step 328 follows step 318.
  • the password is remembered by a user or written down or printed on a product, a passbook or a brochure, and not provided directly from step 318 to step 328.
  • the username and password may be verified as described above, by encoding the username and comparing it with a portion of the password, consulting a database, or other similar techniques.
  • the password is decoded as described above 332.
  • the password or decoded password or database is checked for an expiration date 332, and if the current date is after the expiration date or the threshold for the password has been otherwise exceeded (or if the password, username or both are invalid) , the user is restricted from accessing the system and the method terminates 346.
  • an expiration date is used in one embodiment, in other embodiments, the password or database may specify a number of uses or total duration of use. The number of uses for a password (e.g. only one time use, or a set number of times) or the duration of use (e.g. 90 minutes over any number of uses) may be maintained in a database as the user uses the system.
  • step 332 consists of checking the password against the database to determine that the user has not exceeded his allotment.
  • a user command is received 334.
  • the command received in step 334 may be in the form of a hyperlink or any other type of command.
  • the command received in step 334 is a request to see a site map 336
  • a conventional site map listing or providing access to some or all of the available web pages are provided 338 for display and the method continues at step 348.
  • the site map contains a list of available web pages along with the attributes of each page and the type of information the web pages contains.
  • information is selected 342 appropriate for the type of user and his business as identified by the password received in step 328 and decoded in step 330 as described above.
  • the information selected is a conventional web page, though other forms of information may be selected by the present invention.
  • the information selected in step 342 is provided 344 for display, for example by transmitting it over a TCP/IP communications facility such as the Internet.
  • the user may request additional information. Some requests may require selection of information as described above, others may not require such selection. If the request requires additional selection 348, the method continues at step 334, 336, or 342.
  • Step 344 may include forwarding the request and other information such as credit information to a business partner as described above, and may include tracking the request as described above .

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  • Engineering & Computer Science (AREA)
  • Databases & Information Systems (AREA)
  • Theoretical Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • Data Mining & Analysis (AREA)
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  • Marketing (AREA)
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Abstract

Selon l'invention, un procédé et un système reçoivent un mot de passe et une demande d'un type d'informations et choisissent un ensemble d'informations parmi plusieurs ensembles d'informations. Ces ensembles d'informations peuvent être des pages Web ou d'autres types d'informations. Chaque ensemble d'informations est identifié au moyen d'attributs comme pouvant être appliqué à un ou plusieurs types d'individus, de transactions commerciales ou aux deux à la fois. Le mot de passe décrit un type d'individu, de transaction commerciale ou les deux à la fois. L'ensemble d'informations présentant les attributs correspondant le plus étroitement aux attributs du mot de passe et correspondant au type requis est l'ensemble d'informations choisi. L'ensemble d'informations choisi est fourni à l'utilisateur afin d'être affiché.
PCT/US2000/019956 1999-07-22 2000-07-21 Procede et systeme permettant de fournir des informations demandees par utilisateur WO2001007982A2 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU63635/00A AU6363500A (en) 1999-07-22 2000-07-21 Method and system for providing information responsive to a user

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US14498299P 1999-07-22 1999-07-22
US60/144,982 1999-07-22
US61979000A 2000-07-20 2000-07-20
US09/619,790 2000-07-20

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WO2001007982A2 true WO2001007982A2 (fr) 2001-02-01
WO2001007982A3 WO2001007982A3 (fr) 2001-10-11

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Citations (7)

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US5907831A (en) * 1997-04-04 1999-05-25 Lotvin; Mikhail Computer apparatus and methods supporting different categories of users
US5915019A (en) * 1995-02-13 1999-06-22 Intertrust Technologies Corp. Systems and methods for secure transaction management and electronic rights protection

Patent Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5418951A (en) * 1992-08-20 1995-05-23 The United States Of America As Represented By The Director Of National Security Agency Method of retrieving documents that concern the same topic
US5754938A (en) * 1994-11-29 1998-05-19 Herz; Frederick S. M. Pseudonymous server for system for customized electronic identification of desirable objects
US5915019A (en) * 1995-02-13 1999-06-22 Intertrust Technologies Corp. Systems and methods for secure transaction management and electronic rights protection
US5826242A (en) * 1995-10-06 1998-10-20 Netscape Communications Corporation Method of on-line shopping utilizing persistent client state in a hypertext transfer protocol based client-server system
US5784562A (en) * 1995-10-10 1998-07-21 U S West Advanced Technologies, Inc. System for using a dialog session context to process electronic forms data on the world wide web
US5778363A (en) * 1996-12-30 1998-07-07 Intel Corporation Method for measuring thresholded relevance of a document to a specified topic
US5907831A (en) * 1997-04-04 1999-05-25 Lotvin; Mikhail Computer apparatus and methods supporting different categories of users

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WO2001007982A3 (fr) 2001-10-11

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