WO2001003081A1 - Systeme automatise d'execution des transactions comportant une pluralite d'interfaces utilisateurs - Google Patents

Systeme automatise d'execution des transactions comportant une pluralite d'interfaces utilisateurs Download PDF

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Publication number
WO2001003081A1
WO2001003081A1 PCT/CA2000/000772 CA0000772W WO0103081A1 WO 2001003081 A1 WO2001003081 A1 WO 2001003081A1 CA 0000772 W CA0000772 W CA 0000772W WO 0103081 A1 WO0103081 A1 WO 0103081A1
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WO
WIPO (PCT)
Prior art keywords
tem
institution
user
dynamically
branding
Prior art date
Application number
PCT/CA2000/000772
Other languages
English (en)
Inventor
Alan G. Mcnaughton
E. John R. Sinton
Original Assignee
Mcnaughton Alan G
Sinton E John R
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Mcnaughton Alan G, Sinton E John R filed Critical Mcnaughton Alan G
Priority to AU57994/00A priority Critical patent/AU5799400A/en
Priority to BR0012462-1A priority patent/BR0012462A/pt
Priority to CA002414815A priority patent/CA2414815A1/fr
Priority to MXPA02000189A priority patent/MXPA02000189A/es
Priority to EP00943501A priority patent/EP1196901A1/fr
Publication of WO2001003081A1 publication Critical patent/WO2001003081A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/04—Payment circuits
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/20—Point-of-sale [POS] network systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
    • G06Q20/32—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices
    • G06Q20/327—Short range or proximity payments by means of M-devices
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G07F19/201—Accessories of ATMs
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G07F19/211—Software architecture within ATMs or in relation to the ATM network

Definitions

  • White Label ATMs were attractive to retail merchants and similar enterprises, whereby customers able to withdraw cash on the merchant's premises would be more likely to enter the premises and or spend more money while on the premises if they made a cash withdrawal.
  • One disadvantage is that these White Label ATMs have only a limited functionality, as compared to captive ATMs controlled by single institutions.
  • the virtual institution For additional transaction types, such as the issuance of a certified cheque, or the deposit of funds via cheque or other negotiable paper instruments, the virtual institution is typically restricted to using the post mail system, or using the premises or facilities of another more traditional bank. Examples of this practice are PC Financial offering additional transaction types through CIBC terminals, and MBanx making similar arrangements available through the terminals of the Bank of Montreal. This procedure can be costly, cumbersome, and slow compared to the service level such virtual banks wish to provide, and which their customers should expect. These virtual banks are able to control the remote interface and interaction with their customers when dealing with the customers by telephone or by the internet, but must subject their customers to the image and advertising of competing traditional institutions when their customers use the ATMs controlled by a single traditional institution.
  • the SET system of card authentication provided by agreement amongst VISA, MasterCard and others) and other similar information. It may be possible to provide ".gif ' (USA 1948110 TM CompuServe Incorporated Corporation) image files of logos at an extension to such a derived IP address, if the proposal were implemented and the various banking institutions and card-issuers in turn implemented the scheme into appropriate DNS servers and their web content server devices and if some standard protocol were built and embedded in the "seeking" device.
  • the scheme deals only with a proposal to provide a means of deriving a card-issuer-related IP address from the card's number. This only provides for indirect addressing means and may require adoption of the proposed standard by a significant number of unrelated third parties to be useful in the marketplace.
  • the IETF materials leaves the problem of the provision of a complete addressing means to refer a customer to his home institution's interface unanswered, and does not address other above- mentioned problems related to existing ATM systems.
  • the solution provided by the Bancshares '403 patent is to insert the financial institution's identity into each interface or screen provided to the user, in transactions electronically done with the bank, and to the user at each interface provided to deal with other service providers accessed by the user during contiguous or related transactions in a transaction session.
  • interfaces are provided by re-useable segmented scalable computer coding means, rules based upon locale of bank branch or customer (relating to banking regulations, currency denominations, rules with respect to deposits and withdrawals limits, and the like), and rules based upon local language with the ability to interconnect ATMs and other transaction devices (including legacy systems) to a variety of the single bank's computers in a variety of different locales to provide a growing variety of financial services to the bank's customers.
  • the '816 proposes to decrease time-to-implement, testing time, and errors.
  • Legacy or traditional captive ATM systems operate on the basis of a network of ATM machines which are made to behave like dumb terminals with attached peripherals and sensors, connected to a driver computer which controls the presentation, transaction logic and sequence, peripheral functionality, and transaction authorizations, and records ATM activity for later accounting purposes.
  • such captive systems utilize proprietary communications languages and techniques such as Diebold 911/912.
  • One disadvantage with this system is that typically no institution other than the single ATM controlling institution has any direct control over the ATM, and communications with so-called foreign institutions are done through a transaction protocol previously agreed to. These almost always follow a paradigm of "request/response" in a sequential manner, with a multiplicity of small communications in the captive ATM's intranet and between the ATM driver computer and the foreign institution.
  • the ATM obtains the user identity, goes to a user-related home address to pull information with respect to the user and the user's preferences, and provides a user-centric, personalized interface and logic at the ATM during the user's transaction session.
  • These Diebold systems focus on providing a user-centric interface which has similar cross-institutional functionality deficiencies as discussed above, pertaining to the bank-centric models.
  • these Diebold systems uses a large number of user information "pages" and "addresses", which can generate a great deal of traffic over the network, which typically requires relatively large amounts of secure and accessible storage to accomplish, and as well could result in difficulties providing institution-specific branding where there may be multiple institutions related somehow to one user identity and address.
  • a divisional application (Diebold '214) and continuance describes a method of responding to a user's card information to lookup user profile and preferences which may include affiliations, and to then provide a user-customized interface at the ATM with which the user is interacting, all over modern networks using http, TCP/IP, and HTML (or similar variant document-based languages), where the user information is stored at an address to provide for personalization of the user experience.
  • a method for dynamically branding a TEM comprising the steps of: a. initiating at the TEM a session between a user and a selected institution from a plurality of institutions, the selected institution including a predetermined branding element; b. coupling the TEM to the selected institution in response to identification information supplied by the user; and c. configuring the TEM in accordance with the predetermined branding elements of the selected institution, thereby dynamically branding the TEM with an identity and functionality of the selected institution.
  • a method for dynamically branding a TEM comprising the steps of: a. maintaining the TEM in an idle or wait state; b. providing information to the TEM by a user to initiate a transaction session; c. operatively coupling the TEM with a selected institution based upon the information, the selected institution including a predetermined set of branding elements; d. configuring the TEM with the predetermined branding elements of the selected institution appropriate to capabilities of the TEM; e. allowing the user to conduct the transaction session with the selected institution; f. reverting the TEM to its idle or wait state after conclusion of the transaction session.
  • a transaction execution system comprising: a. a TEM for facilitating a transaction session between a user and a selected institution from a plurality of institutions, the selected institution including predetermined branding elements; b. a communications system responsive to information provided by the user for operatively coupling the TEM to the selected institution; and c. a configuration system for configuring the TEM in accordance with a plurality of branding information for the selected institution, thereby dynamically branding the TEM with an identity and functionality of the selected institution.
  • a dynamically branded transaction execution system comprising: a. a plurality of member institutions, each of the plurality of member institutions including predetermined branding elements; b. at least one shared TEM; and c. at least one routing and processing system to connect and process information between a selected one of the plurality of member institutions and the shared TEM; wherein the shared TEM is configured such that when a customer provides information to the shared TEM, the shared TEM comes under the control of the selected one of the plurality of member institutions, and the shared TEM is branded using the predetermined branding elements to provide an identity and functionality of the selected institution.
  • a dynamically brandable TEM for use in a transaction execution system comprising: a. a communications system operatively connectable to the TEM responsive to user- provided information for coupling the TEM to a selected institution from a plurality of institutions, the plurality of institutions including predetermined branding elements; and b. a configuration system for configuring the TEM in accordance with the selected institution, thereby facilitating dynamic branding said TEM with the predetermined branding elements of the selected institution.
  • a system for providing a user with an interaction session that is dynamically branded comprising: a. a TEM for facilitating the interaction session between the user and a selected institution from a plurality of institutions, the selected institution including predetermined branding elements; b. a communications system for operatively coupling the TEM with the predetermined branding elements of the selected institution; c. a configuration system for configuring the TEM in accordance with the desired predetermined branding elements, thereby dynamically branding the TEM; and d. a revenue stream generated as a result of the interaction session between the user and the TEM; wherein a portion of the revenue stream is distributed to a participant of the system.
  • a computer-readable media for use in providing a dynamically branded transaction execution system comprising: a) at least one TEM for facilitating sessions between a user and a selected institution from a plurality of institutions, the selected institution including a predetermined branding element; b) a communication system responsive to information provided by the user for operatively coupling one of the TEMs to the selected institution; and c) a configuration system for configuring the TEM in accordance with the predetermined branding element, thereby dynamically branding the TEM with an identity and functionality of the selected institution.
  • Figure 1 is a schematic of a dynamically branded transaction execution system
  • Figure 7 is a schematic representation of a TEM display of Figure 2 emulating hardwired buttons.
  • An embodiment of the present invention generally provides a method and system for dynamically branding a transaction terminal, also known as a transaction execution machine (TEM), by a particular institution selected from a plurality of institutions.
  • the TEMs can be incorporated into a transaction execution system that connects the TEMs by a routing and processing system to the institutions.
  • the TEMs can assume "multiple personalities" responsive to dynamic branding, which is determined by predetermined specifications (or branding elements) of a customer selected institution during a transaction session.
  • the execution system provides for the TEM apparatus and for a system that includes such dynamically branded TEMs.
  • a TEM is a machine with a purpose of effecting a transaction between a user of the machine and an institution, where the TEM interacts with the user through input/output subcomponents.
  • the TEM and the institution are coupled by the communication and configuration systems.
  • the TEM is capable of being configured to include the branding of at least one desired institution during the transaction session with the user.
  • a TEM can include a variety of known devices, predictable devices, and those which may arise in future.
  • Known devices which are capable of being TEMs when properly configured as part of the system disclosed include (by example and not by limitation) the following: ATMs; personal computers with browsers and web access; web-TV (TM Microsoft Corporation) and similar devices; browser-enabled cell-phones, PDAs; various automated bank machines, two-way pagers; portable computers with wired or wireless web or communications access; kiosks such as touch-screen/interactive information-displaying kiosks with communications means; any of the above, either with or without printing, sheet dispensing, scanning, or depository or other similar "legacy ATM" typical capabilities.
  • the TEMs can include a browser, and the configuration spoken of including branding, which is accomplished by supplying to the browser system in the TEM instructions and data in forms like documents with embedded tags, but which are in fact anything capable of being handled by a browser, including by example and not by way of limitation, applets, data and instructions capable of being handled by plug-ins to a browser, and the like.
  • Content may be rendered by the browser to provide an interface to the user at the TEM by being converted into a display and interface, while the TEM may be controlled by data and instructions sent to it which are otherwise handled by the browser or its plug-in applications or mini-apps or applets or the like, such as instructions to permit recognition of a touch-screen input device, means of accomplishing the dispensing of cash and the consequent recording of machine states and events or transactions, the operation or engagement of peripheral devices at the TEM, the communication of TEM states, and the like.
  • the user interface provided by the configured TEM is anything renderable by at least one browser, including but not limited to faceless browsers or a browser with no skin, streaming audio or video, or other data-type plug-ins, players or components such as QuickTime (TM Apple Computers), Shockwave (TM Macromedia), Flash (TM), Realaudio (TM Real Corp), and the like.
  • TM Apple Computers QuickTime
  • Shockwave TM Macromedia
  • Flash TM
  • Realaudio TM Real Corp
  • the logic, presentation and appearance of a user interface of the TEM including transactions executed at the TEM which may be an ATM, are collectively referred to here as "branding" elements, and when variably provided by the system of this invention, as components of "dynamic branding".
  • branding may include: logo - type style, color scheme, layout display layout, trade dress, trade marks, look and feel functionality, advertising space, advertising copy, special features and functions transaction ordering and sequencing capability - types of transactions permitted, encouraged, degree of difficulty or ease in accessing one type over another, steps of query/response or page/action required or provided during the transaction session; number and type of accounts available, interface with other information (which may be simply informative, or may be tied somehow to user identity or preference, TEM location, time of day, date, historical use, other) degree of personalization to end-user (identity, name, preferences -chosen or by statistical analysis or otherwise)
  • Non- member institutions may not necessarily be enabled to provide configuration of the TEM, which may be configured in accordance with the system's "generic" mode, and such that the non-member's users may not see the non-member's branding, but may be able to carry out generic types of transactions (much like Interac or Cirrus or Star locations can do now) with content and interface elements provided by this system to the specifications of the member institutions and the router/switch operator, the TEM owners, and the other stake-holders in the system. While the screens and other branding information in the generic mode may not be specific to an individual institution, the generic mode can still utilize the fundamental aspects of the dynamic branding system to increase the utility of the transaction.
  • an ATM deployer, merchant or the operator of the system could enable a user to express a language preference from a range of available choices, and the system can display all the 'generic' functionality in the language of that user's selected choice. Further, the system can record the preferences expressed by the user as entered either at the TEM or through some other means or at some other time, and recall those preferences to modify.
  • the type and number of branding elements can be predetermined by the associated institutions, and/or the TEM customers, during setup and operation of the system or during particular stages of a transaction session.
  • the institution with which the user wishes to interact must be determined.
  • some information must be provided. This information can take any of several very distinct forms: a. physical machine readable indicia presented by the user. This would include, but not be limited to, smart or other cards and cheques; b. biometric information about the user. This could include (without limitation) measurable physiological identifiers such as voice-print, fingerprint, iris scans and the like; or c. some indicia transmitted, such as by infrared, RF, phone (call a number on the TEM) or otherwise to the TEM at the user's direction or on the user's behalf.
  • a user can begin using the system by allowing the user to make a selection using the user interface provided by the TEM such as by a choice on its wait state interface. This would usually be by making selections on a touch screen on the TEM, or by using a keypad, keyboard or buttons on the TEM.
  • Physical indicia presented by a user would at this date most commonly be a card such as a credit card or bank issued card.
  • a card can have either a magnetic strip that carries the necessary information or it can be a chip card or smart card, which has on-card storage that contains within it the necessary information, or alternatively or additionally, the card might contain a bar code or other machine-readable information.
  • a single card may contain or carry information in several forms such as both on a magnetic strip or bar code and within the storage of a chip on the card. In such a case the source of information read will depend upon the capabilities of the TEM.
  • a card may have both a magnetic strip and a bar code, and when the card is used in a TEM that is part of the system described herein, the magnetic strip may be read.
  • the bar code on the card may be read by an optical scanner at the till.
  • smart card it shall be taken to mean either a memory-only chip card or a chip card that has both memory and computing capability, as either can work for the system, methods and apparatus described herein.
  • the user presents it to the TEM. Usually this involves inserting a card into a card reader on the TEM.
  • card readers can take several forms: where the user swipes the card through a reader, motorized readers that retract the card inside the machine to read them, or ones where the user manually inserts the card and it stays accessible to the user. All of these types of readers are suitable for magnetic cards while only the last two are suitable for reading chip or smart cards.
  • the motorized readers are common in full function automated bank machines and high end kiosks, while the swipe and manual insert schemes are more common in low end ATMs, cash dispensers, smart display phones, most kiosks and portable devices.
  • This information can take a variety of forms including a URL, a BIN, a IIN or a unique number or string.
  • the information may actually be two or more pieces of information which when taken together are unique for purposes of identifying the institution, and may be provided in one or more steps.
  • the member institutions could provide for their users to use the system by using the bar coded item to provide a unique reference to a member institution, at least within the context of that particular system.
  • the customer's desired member institution is identified by the customer presenting a smart card to the TEM where said card contains identifiers for several institutions, then the user is first presented with and makes a selection from a branded display of all institutions represented on the card that are members of the said transaction system.
  • some or all of the TEMs may include a user identification system for automatically identifying said user's desired institution by a method that first involves biometric identification of the user.
  • the biometric information about the user will be captured at the TEM and will then be compared with entries in the biometric databases of each member institution that supports such method of identification of a user.
  • the biometric identification method is an iris scan
  • the user's iris scan only needs to be searched in institutions that have iris scans for some of their customers.
  • the system could present to the user on the display of the TEM a pick list of all the matching institutions from which the user could make a selection to proceed.
  • a pick list of all the matching institutions from which the user could make a selection to proceed could be displayed, such as a small logo and color scheme, in order to assist the user in making a choice.
  • the branding of that institution would be presented. The relating of institution to branding location and the presentation of that branding would be done using methods and systems previously described.
  • biometric matching It may be desirable to improve the performance of biometric matching by having a consolidated set of biometric databases maintained at a single location accessible by the TEM directly or through some intermediary system.
  • the dynamically branded transaction execution system described herein can be operatively connected to one or more traditional or legacy transaction networks, so that when users presents indicia that indicates a desired institution which is not a member institution of the system, the user's transactions can be supported to the extent possible by operatively communicating with the desired non-member institution over traditional transaction networks.
  • the transaction would not be branded and the available transaction types would be limited to those supported by the particular traditional transaction network (such as Interac, Cirrus or Honor/Star).
  • an institution may be a member or participant in the system but only connected via a traditional transaction network.
  • a session can be branded using content created by or for the member and served from any of: the TEM; communications and routing systems; or a service provider on behalf of the institution.
  • the user interface of the TEM can include the ability for a user to communicate directly with a representative of a desired member institution from said TEM.
  • This direct interaction can begin at a point in the session when the institution requires human interaction for reasons of authenticity related to loss control, for customer service reasons, to deal with complex requests or direct interaction.
  • This can be done with audio conferencing or direct interaction audio and video conferencing.
  • the display of the TEM can be used, if suitable, to display the image of the customer service representative. The use of the audio conferencing simply requires that the TEM contain a suitable microphone and speaker.
  • This representative can be situated as part of said processing and routing system, at a location of said member institution or at a location of a service provider acting on behalf of the said member institution.
  • each transaction execution machine By allowing each transaction execution machine to control its own peripherals such as printers, currency dispensers, depositories, keyboards, screens, and the like responsive to programming embedded in documents provided for or routed by a router/switch, and to report activities and states back through the same router/switch, it is provided, in addition to "dynamic branding", functionality on the network, preferably at the router/switch, which provides for translation and buffering and interpretation services which allow operability of the TEMs which use and expect information and programming via XML over TCP/IP, and legacy transaction authorization systems which use and expect responses via proprietary message formats and protocols such as Diebold 911/912.
  • functionality on the network preferably at the router/switch, provides for the translation and buffering and interpretation services which allow operation of the legacy ATMs which use and expect communications and instructions via proprietary message formats and protocols such as Diebold 911/912 by either legacy transaction authorization systems or by more modern transaction authorization and accounting systems which use and expect information and content via XML.
  • buttons there is provided in an array at points around the display screen of the ATM a number of hard-wired buttons.
  • the display is variable to indicate the functionality of each of said buttons, which may be different at different stages during a series of transaction steps during a user's session interacting with the ATM.
  • the instructions for operation of certain devices or capabilities of the TEM can be contained within the same document set that contains the branding of the institution. These instructions facilitate one or more of the following functions or their like: printing information on a printer in the TEM; printing coupons including with barcodes; dynamically printing an item of value such as an event ticket, internet postage, a negotiable instrument, draft, or cheque, a transportation ticket, a gift certificate, a lottery ticket, a license or permit, or scrip; requesting the dispense of a preexisting item of value such as currency, prepaid phone cards, conventional postage stamps, coins, tokens, gift certificates; accepting into a provided depository paper items including signed forms, applications, negotiable items, and currency; triggering the capture of the users image or some biometric data; triggering the capture of a signature on signature pad or touch screen; triggering the capture of a scanned image of a bill, invoice sheet, cheque or other document provided by the user.
  • printing information on a printer in the TEM printing coupons including
  • Device capabilities of the operative TEM within a session can be previously known by the institution or sent at the beginning of each session, in order to tailor the user interface and branding elements presented by the TEM to the capability, screen size, peripheral enablement, consumable supply, machines state and the like provided at the TEM.
  • a TEM could communicate to the system and its participants, its capabilities and optionally, the state of its consumables, to permit optimum dynamic branding.
  • the institution can query the TEM at any time during a connection in a session, to obtain device capabilities or status, status of consumable supplies on hand at TEM, data collected by or at the TEM, or the like, as desired.
  • the branding content documents supplied by the institution to control its branding can access status information regarding the TEM, including items such as the status of consumables. In both cases the institution can respond dynamically to the capabilities in existence at each TEM at an point in time in a user session involving that institution's branding and control.
  • the TEM could be waiting in a mode that can be called an idle or wait state. In this state no user is directly using the TEM.
  • a user wishing to make use of the TEM would first provide information to the TEM that would then be used to determine the institution with which the user wished to interact.
  • the TEM would then be operatively coupled with that institution so that the user could conduct a transaction session with the institution, and should the institution happen to be a subscriber to the system, the branding and configuration of that desired institution would be presented on the TEM.
  • the user would conduct a transaction session with that institution where throughout the session the content displayed to the user was content specific to that institution and was complete with all aspects of the brand of that institution appropriate to the capabilities and location of that TEM.
  • the TEM At the end of the session the TEM would return to the idle state where it would await another user.
  • a next user could conduct a session with a different institution and would then experience an entirely different set of content and branding.
  • the TEMs preferably have an open and flexible system of presenting content, and facilitate providing a variety of branded content of a plurality of institutions.
  • the term "operatively coupled" could include, for example:
  • coupling might in some circumstances involve identification and communication provision between or amongst more than two entities;
  • coupling may be between the user of a TEM and some component of a desired institution's branding elements, however provided;
  • the TEMs would be coupled via any means that can provide or be made to provide reliable data transmission over a network.
  • the network would connect the TEMs with the desired member institution, service providers acting on behalf of institutions, and with authorities responsible for accounting for items of value within the TEMs and with organizations responsible for the operation and maintenance of the TEM.
  • Institutions that could be coupled to the TEMs and thereby make use of the dynamically branded system described herein include; all manner of financial institutions, merchants that wish to develop relationships with their customers particularly by way of loyalty systems, government organizations that issue identification or permits or licenses, and any other organization that wishes to provide a means of interacting with its customers or members at a variety of access points in a way that the institution would have control over the image and functionality presented to the user. So, throughout this document, where the term
  • substitution is used, it shall be taken to mean any such type of organization, institution, company, government agency, merchant and the like, including for example, banks, credit unions, savings and loan companies, finance companies, insurance providers and brokers, credit card issuers, securities brokerage firms, trust companies, mutual fund companies, wealth management companies, lottery organizations, motor vehicle agencies, mortgage companies, government licensing bodies, airlines, cooperatives, associations, charities, and as well any type of financial institution, merchant, service provider or retailer.
  • HTML Hypertext Markup Language
  • SGML Standardized General Markup Language
  • XML extensible Markup Language
  • 'documents' In software implementations of systems using current 'web' technology, collections of images, branding elements, machine instructions and data are often referred to as 'documents'. Documents tend to represent a logical subdivision of a larger set of related instructions or data, and frequently include the capability to reference data in other documents or pass control to instructions in other documents. These documents are more specifically files containing elements in some standardized arrangement such that the file elements can be interpreted and the instructions implicit in the file contents can be acted upon by the interpreter to set or control the appearance, data, transaction flow and many other elements. In the context of dynamic branding, a 'document' may indeed be such a collection conforming to widely utilized document standards such as HTML. However, it will be readily understood by those skilled in the art that these collections may be of some less common type or may even be unique to a specific implementation of the system, and that the
  • 'document' may not necessarily contain directly human-interpretable elements such as text, but that a 'document; can consist of any set of instructions, data or any combination thereof, including elements such as software routines, directly executable computer code, transportable or platform independent code, data elements, tokens, variables, and any other item used in the control of a software process, such that the contents of all or part of the 'document' can be interpreted, read or executed by the system such that the system may act upon them to control, configure or influence its operation, capabilities or appearance.
  • the term 'documents' in the context of this system description may be conveniently considered to include all conventional and widely standardized collections commonly called documents, such as HTML files containing or referencing Java code, in order to aid in the understanding of the system using widely familiar paradigms.
  • the term as it applies to the present transaction execution system includes, as well the broadest range of any arrangement, sequence or collection of instructions, data or code that forms a logical subdivision of the intended system behaviour. While this example assumes the conventional usage of the term URL, it will be readily apparent to one skilled in the art using the term URL as defined in the context of the dynamic branding system that the URL could be any form of reference or pointer to the instructions, code or data or any other representation of initial set of branding information to be acted upon by the TEM.
  • XML formatted documents are very useful in providing device-independent machine-to-machine data communications with hyper-linking capability, and thus XML is currently the most useful of the tag-based languages for TEMs. It is to be understood, however, that reference herein to and of the terms HTML, XML, or SGML or to documents with embedded instructions or tags is to be considered as a reference to each applicable member of that general group, and as such are interchangeable where to do so would be sensible and apparent to one skilled in the art.
  • Http and TCP when its use is implied or assumed, are to be understood as including other similar or functionally equivalent transport and document delivery protocols, such as but not limited to Wireless Access Protocol, or WAP, and said terms may be interchanged when to do so would be sensible to one skilled in the art.
  • WAP Wireless Access Protocol
  • WML Wireless Markup Language
  • XML XML
  • a user's card may contain an actual reference to a document.
  • a well-standardized scheme exists for specifying the document, location of the document, and the protocol for accessing the document. This scheme is called a Uniform Resource Locator or URL.
  • An example of the form of a URL is:
  • the "http://” portion specifies the protocol for accessing the information, which in this example is the "Hyper Text Transfer Protocol” commonly used for transferring web documents such as HTML and XML.
  • the "brand.autobranch.com” segment is the name of the logical location of the computer that is accessed. That name is converted into an actual IP address by using the domain name system (DNS) which provides translation of names to IP addresses on the world wide web.
  • DNS domain name system
  • the "startingpoint.html” in this example is the name of document that is to be retrieved.
  • the ":80" portion of our example is the port to be used on the computer being accessed. As many protocols have a default port, this portion can be and is often omitted from a URL.
  • the TEM would look up the address for the domain "brand.autobranch.com” and then use the "http" protocol to send an http request to that address using the port number specified, "80". The request would ask for the document "startingpoint.html”.
  • that document would contain various elements of the branding of the institution that provided the indicia that pointed to that URL.
  • the branding elements would be in the set of documents of the starting document along with all related documents and files referable from that first document.
  • URL can as easily be replaced, were to do so would be sensible, with words such as "location”, “stored source”, “pointer”, “starting point”, “reference”, “entry point” or other words, where such infers a complete reference useful for access, retrieval, or a starting point reference to a collection of machine interpretable instructions, code, or data in any form.
  • a URL can be a significant size in comparison to the total amount of data storage possible on a magnetic strip or bar-codable surface area of a card. So, while it would be possible to construct a system that could use URLs stored on indicia, many aspects of such a system could be proprietary to that system, and there are some disadvantages or impediments to its implementation.
  • the indicia may alternatively contain a numeric representation which can be manipulated to become or refer to a URL which references desired branding information of a member institution.
  • TEM is to use some information that already exists on common indicia such as magnetic cards or smart cards, and then to relate that existing information to the starting point for the dynamic branding configuration or coupling step.
  • Cards issued by financial institutions routinely and almost universally contain a Bank Identification Number (BIN).
  • a table can be maintained that contains BINs and the URL associated with each particular BIN. This table can be stored within the TEM itself or can be accessible for lookup over a network connection. When the table is stored at the TEM, the copy on each TEM must be updated from time-to-time as new member institutions are added or the URL for a particular BIN is changed. Where the table is not stored on the TEM but is accessible for a lookup over a network, then responses to frequently used BINs might be cached in a variety of fashions on the TEM or in the system in order to improve system performance.
  • IIN Issuer Identification Number
  • ISO 7812 for magnetic cards
  • ISO 7816 for smart cards.
  • ISO 7812 for magnetic cards
  • ISO 7816 for smart cards.
  • ISO 7812 for magnetic cards
  • ISO 7816 for smart cards.
  • These specifications describe the format used for almost all magnetic cards issued worldwide and for many smart cards.
  • the specifications and related policy and system of registration bodies provide a method of having the Issuer Identification Numbers assigned in a way that each is unique on a worldwide basis.
  • the IIN therefore provides an ideal key for a lookup table or other similar mechanism for relating a user-provided IIN to an associated URL pointing to branding elements.
  • a proximity device such as are frequently used to control building access
  • any of these could contain or represent an IIN and optionally additional useful information.
  • Another way that a user could provide useful instantiating information to a dynamic branding system is to enter a cheque or other MICR-encoded material of the desired institution into the TEM ("MICR" means Magnetic Ink Character Recognition). This would require that the TEM had the ability to read the machine readable coding on the cheque.
  • MICR Magnetic Ink Character Recognition
  • This coding includes a bank routing number that is unique at least over large regions. Since such a system is likely to be deployed on a global basis, the bank routing codes may not be unique.
  • Such portable device would have the identification information within it because it contained a smart card chip with the information, or it had a card reader of its own and a user has inserted a card, or the portable device itself had previously been provided by the desired institution with the information pre-stored in it, or the information might at some time have been manually or otherwise entered into the device, or entered into the device by some other means.
  • the operative connection between the portable device and TEM might be provided by means of a short distance infrared connection. Infrared capabilities are now common in portable devices such as hand-held computers, personal digital assistants, cell phones, PCS phones and other wireless phones and devices.
  • the operative connection could also be provided by a short distance radio frequency connection between the portable device and the TEM, such as Apple Computer's "Airport"
  • TM Lucent Technologies' similar 802.11 'Orinoco” wireless networking systems or by a technology known as "Bluetooth”
  • Bluetooth is a TM of Switzerland
  • the payment facilities of the system can be used to allow these users to be charged for such uses of the TEM as an access point.
  • the portable user When the portable user first connects to the TEM in this fashion, the TEM or the routing and processing portion of the system, will present a screen where the user will be advised of the charges for such general web use and will be asked to provide a means of payment before proceeding.
  • the means of payment can be a credit card, bank debit card, transfer of value electronically or any other means of payment supported by the system that the TEM is connected to and that the user has.
  • Payment means can also include the user first conducting a transaction session with their institution in order to pre-authorize a transfer for the use of the general browsing capabilities enabled through the wireless access to the TEM.
  • the payment means previously indicated by the user will be charged for the session.
  • an electronic receipt for the session can be provided to the user, by email or otherwise.
  • Users that wish to use such facilities frequently can enroll with the system to speed the logon and payment setup process by prepaying into an account that will be debited with each such session as they use it.
  • Such use of a TEM as an access point could be supported by advertisement that users could agree to see as the bargain for being able to receive this free wireless internet access.
  • the system can increase the value to advertisers by providing information on the location of the TEM that user is using. Advertisements appropriate for the demographic served by the establishment where the TEM is located would be presented. Further, where appropriate and the user has provided necessary consent with respect to local privacy laws, the system can use its knowledge about the user to further assist advertisers in presenting advertisements and offerings that will most likely be of interest to the user.
  • the URL may include a "file" reference to a document stored within the operative TEM.
  • An example of such a URL would be:
  • a document is so generated, it can be done through a server-executable program or script which may take parameters from the query and/or perform processing operations including but not limited to generating content from a database, and give to the TEM a tagged document of the standard format.
  • the table containing the IINs and related URLs could be stored in a variety of ways in a variety of places and lookup could be done in a variety of ways to make the system described herein operative. These include using middleware, a light-weight directory access protocol (LDAP) server or an extended or modified DNS server, any of which in response to a query providing a particular IIN or a manipulation of an IIN, could return the starting URL for the corresponding institution.
  • LDAP light-weight directory access protocol
  • the TEM could then present the branded content to the user. While any number of schemes exist for the format for storing and encoding the content and presenting that content, the most desirable is for the content to be "web content", particularly XML, and the presentation to be done by a browser or browser object that will render, format and process it as necessary and present it to the user. Current standard browsers can format and render most of the required content to enable dynamic branding. TEM functions not currently performed in a browser may require that additional software assist the browser by providing calls or entry points, or additionally intercepting and acting upon branding content that is non- standard to that browser. In this way the branding that a particular institution wants to provide on a TEM can be developed using largely the same tools, techniques and staff used to create the web sites of that institution. Also in this way the institution can reuse many elements of branding that it has already developed.
  • Any valid web content including by example (and not by limitation): XML, HTML,
  • An example list of traditional transactions which can be implemented in this system between a user and an institution could include actions such as: account balance and history queries and reports; deposit of cheques or money, issue of receipts, addition to user account balance; cash withdrawal, receipt issue, deduction from user account balance; - inter-account transfers and bill payments; receipt issue, corresponding account balance adjustments; and like transactions.
  • the group of parties capable of being "institutions" is growing, and thus the identity of the "user” grows commensurately to also include those new institutions' customers or those with whom those old and new institutions will transact.
  • the system also permits the institution defining the branding experience to determine other elements that may not be directly visible to the user and are more traditionally part of the systems engineering, design and protocols, message and data formats which can be customized by each member institution.
  • the dynamic branding content, and any data of any form that is specific to the member institution, and any data of any form that is specific to an individual customer or group of customers of the member institution can under the control of the institution be stored and recalled from within the
  • TEM itself, from within any point or points within the routing and configuration system, or from within any system under the control of holding data belonging to the member institution, or further to store, retrieve or communicate to any of these points at any location within the system, or in any combination of such locations; and further that the institution may define whether and how during the storage or transmission of such data is encrypted, translated, or otherwise protected or transformed.
  • the institution permits as complete control of the TEM and the connection between the TEM and institution or the agents of the institution as though the institution defined, engineered and implemented the system.
  • This is generally the default case where a single institution deploys captive ATMs.
  • the transaction execution system disclosed herein provides this type of control on the part of the institution even though the TEMs are not captive, while importantly preserving the segregation, co-operation and inter-institution security and confidentiality of the branding, control and content specific to each participating institution.
  • the additional data from the indicia might also or alternatively be made available to software in the TEM in the form of variables that can be substituted into a document that is received or can be used to guide the processing of a document received.
  • Such variable processing of the document could be accomplished with JavaScript, Java applets, vb script [NOTE: "Java” is a trade-mark of Sun Microsystems Inc. and "vb” is a short-form of "Visual Basic” a trade-mark of Microsoft Corporation] or other such portable languages or scripts, or some combination of these and other similar techniques.
  • This making available of additional indicia data to the content of the browser is a capability useful in personalizing the content to be specific to the user or class of user, and in improving performance of the system as experienced by the user, and to assist the institution in presenting branding in the manner which it desires.
  • Some examples of the use of this additional data when so made available are: presentation in a preferred language and/or dialect; presentation in a way that assists users with particular conditions such as very poor or non-existent vision; an identification of the user by name or number; an indication of some group that the user is part of, such as a gold card club; provision of particular currency information.
  • the TEM may capture and cache a user's personal preferences at that machine to speed transactions at that machine at a next session (caching most current branding and user interaction information) and, depending upon local storage and machine enablement, may temporarily or semi-permanently store certain user preference or other user- related information to speed transactions from a user perspective while maintaining the institutions' branding aspect (this is responsive to statistical analysis of user behavior known to those skilled in the art that suggest that users of ATMs utilize 2 or at most 3 ATMs for the vast majority of their transactions).
  • Caching may take place systematically as well, if desired, providing for system-wide date capture for system performance monitoring and management, as well as other uses which will be apparent to the skilled reader in this art.
  • one of the first things that an institution may then do is to authenticate the user. This could be done so that the institution has the confidence that it is truly the user that is present at the TEM and not just someone who has found their indicia.
  • the institution may request a user id and password from the user. If the supposed identity of the user was contained in the additional data on the indicia then the user may simply be asked for a password. In the case of banks and other financial institutions, the user would often be asked to, at some early stage in the branded transaction session, provide a Personal Identification Number (PIN) which is simply a short numeric password.
  • PIN Personal Identification Number
  • the timing within the session when user authentication takes place, or if it takes place at all is preferably under the control of the selected institution.
  • Selected institutions may authenticate at the beginning of the transaction, or only when the user first attempts to access certain information, or only when the user is requesting to do some transaction of value. Further, for particularly important or high value transactions, the institution might seek additional information to assure itself of the authenticity of the user and to prevent repudiation. The institution could also choose to require that for certain transaction types, or for high value transactions, the user use a TEM with particular capabilities such as one equipped with a camera or signature pad, or biometric measuring devices.
  • a number of techniques well known to those skilled in the art are available for encryption of passwords or of other session information, or of both, to be transmitted across the network connected to the TEM, or to be stored on the TEM or the server/router to which the TEM's connected.
  • well known techniques such as with a public key and private key encryption infrastructure can also be applied to encrypting all information that flows to or from the TEM or such parts as are desirable.
  • Such techniques can be variably employed during parts of a session between a user and an institution, at the control of the branding institution, or alternatively, as required by the system operator or in co-operation between the systems' various participants.
  • the authorizing authority would typically be the organization responsible for accounting for, tracking, and replenishing these items of value at that particular TEM (or a group of such TEMs). In systems of traditional bank ATMs and White Label ATMs, this would often be called the party that was "driving" the ATM, or the "ATM driver".
  • stand-in approval One type of such alternate approval is referred to as "stand-in" approval and may be conducted by the authorizing authority or automatically by prior arrangement, typically in circumstances where the authorizing network is down or the authorizing institution cannot be reached. It is to be understood that this discussion holds for the receipt at a depository provided at the TEM and managed and accounted for by the TEM's authorizing authority, which will follow a similar logical transaction series, for example instead of changing a user's account, adding to it to deal with said deposit in accordance with the institution's rules.
  • the format of the dispense request from the authorizing authority to the ultimate approver might be in any one of a variety of formats or mechanisms that may have been established between the authorizing authority and the ultimate approver. That format may be different from the format in which that authorizing authority received the request from the TEM, and it would in that case be the responsibility of the authorizing authority to translate as necessary between the different formats and schemes.
  • the common scheme in use to obtain authorization from the ultimate approver varies from industry to industry and even by institution within an industry. Within the banking community, for example, requests for authorization and approval is often done using a derivative of the ISO 8583 standard. It is preferable for the TEM to transmit authorization requests to the authorizing authority in the form of ISO 8583 messages.
  • One approach is for the authorization requests and related responses to be sent between the TEM and authorizing authority in a form where the message numbers, fields within messages, field contents and the meaning of all these are in compliance with or similar to the ISO 8583 standard but the encoding, representation and other aspects of the form and format of the data is in a document conforming to the XML standard. Such documents can be exchanged between the TEM and authorizing authority using the http or secure http (https) protocol, or any other communications protocol that can be made to work.
  • the appropriate document to be accessed may have been communicated to the TEM within a prior document accessed by the browser as part of its configuration.
  • results code and other information contained in such a response can be made available to browser software on the TEM in a way that it can be substituted into the next page to be displayed, or used in processing the next page.
  • the software in the TEM can cause the browser to load a document where the URL of said document was supplied in a previous document. Again, a variable indicating that this "timeout" has occurred will be made available in the browser to control desired subsequent parts of that user transaction session.
  • This potential requirement could be accomplished by substantially simultaneously with the initiation of connection to the institution, leasing the said TEM to the said desired institution for the duration of the transaction session with said user, and substantially simultaneously with end of the session, terminating the said lease.
  • TEMs Since in a dynamically branded transaction execution system, there are a multitude of member institutions and a multitude of TEM owners, it is preferable to charge fees to the member institution based upon the use of TEMs by their customers.
  • the system of this invention could track usage and account for and charge for use. If TEMs were to be leased to institutions for the duration of sessions, they could be charged a lease fee.
  • the repurchase price could be calculated as the acquisition price less an amount equal to the charge for the transaction(s) conducted during said session, for example, rather than a "lease" charge of similar amount.
  • the revenue from the various fees could be distributed amongst the providers of the system and some or all of: the operator of the communication systems; the entity on whose premises the TEM is located; the entity that owns the TEM; the entity responsible for the maintenance of the TEM; and the operator of the routing and switching means.
  • the system can be made to track the usage of consumable items within the TEM including such items as paper, currency, coupons, general usage counters, ink, toner and the like, as well as other resource utilization such as screen display time, number of transactions, communications usage by time or volume, or otherwise, for billing, audit and maintenance purposes including predictive maintenance.
  • consumable items such items as paper, currency, coupons, general usage counters, ink, toner and the like, as well as other resource utilization such as screen display time, number of transactions, communications usage by time or volume, or otherwise, for billing, audit and maintenance purposes including predictive maintenance.
  • One method of doing this is for the TEM to track its usage during each session and then at the end of the session transmit this information to the servers of the organization responsible for billing for the use of the system. This information could also be sent practically simultaneously to all properly interested parties so that they can perform their own reconciliation, audit and billing and other functions using that information.
  • usage information could be stored in the TEM or elsewhere in the system for a period of time and then, periodically or upon request, communicated to the appropriate parties.
  • the system can differentially charge or credit its participants for each service provided, or can allocate various priority uses to TEMs at various times or locations. Additionally, the system may reallocate resources or may re-configure available TEM capabilities, or otherwise tailor the available transaction sets to balance resource utilization by Institutions and their users, and further, can differentially charge for its actions and services based upon usage, location, time, resource utilization and otherwise.
  • the system can accomplish or encourage optimum TEM and system utilization without restricting the branding performed by an institution by making information about the charges associated with any particular branding actions at any particular time and location available to the branding content (provided by the institution) immediately in advance of the content causing the configuration of the TEM, and at multiple and repeated points during the session whenever the branding content requests the then-current status, including causing some branding element to displayed, such that the branding content may make certain transaction types, data or options available only to selected users at selected times or locations, based upon that information and the branding content's embedded instructions dealing with that subject-matter.
  • the system may charge differently for various permutations of services and benefits provided, such as (but not limited to) the encryption and logging of certain types of transaction data, which might bear a higher charge than unencrypted or un-logged transactions or data.
  • the meaning is that the TEM and perhaps the "circuit" (of operatively connected institution/branding/TEM via the router/switch communications means and the configuration means of the invention) may be considered owned or controlled in either legal or technical or both senses by agreement, acquiescence, consent, prior arrangement, convention, association, inference or other mechanism, such as to permit the transaction desired between user and institution(s) over the TEM if local laws or regulations of competent jurisdiction require that degree of ownership or control in order that the transaction be lawful and of enforceable effect.
  • "leasing" or "transferring" ownership or control it is to be understood that leasing and transfer of ownership or control may be interchanged, where to do so would be sensible given the context and the understanding of a person skilled in the relevant art.
  • a portable device in operative connection to the TEM could be the source of identifying information necessary to begin a branded session on the TEM with an institution.
  • the portable device could also be used to conduct all or part of the actual session with the institution, with the portable device using the TEM as a connection point to make use of the TEM's network connections in order to be able to communicate with the desired institution.
  • a user could use the input capabilities, typically a set of keys or buttons, on the portable device to make entries and indicate selections.
  • the member institution's branding could be displayed on the portable device to the extent appropriate to that device and as permitted or desired by that institution.
  • a number of users with portable devices might simultaneously use a TEM in this fashion. Further, these users of portable devices can be using the TEM simultaneously with a user using the TEM directly.
  • One approach to support conducting transmissions on portable devices is for the TEM to contain one or more browsers where one browser accesses a first XML document at the URL associated with said desired member institution as indicated by the portable user and said document and any documents and files to which said document points contain the branding of said desired member institution, and said branding is presented to the user on the portable device.
  • Translation of the content to a format supported at the portable device can be done in a variety of ways:
  • the TEM can perform the translation or "clipping"; b. the member institution can provide a set of contents suitable for the interface of the portable; c. the member institution can perform the translation or "clipping”; or d. the processing and routing system can provide a service to do those things in (a) through (c) above.
  • a second approach to conducting transactions directly on portable devices is for the TEM to simply act as a network access point and data router so that the session at the transport level (e.g. TCP or WDP) is taking place between the portable and, as appropriate, the processing system and the desired institution.
  • a second TEM with no network connection of its own could use wireless means to obtain its operative connections through another TEM which does have operative network connections for communication with member institutions and authorizing authorities.
  • a further embodiment of the multi-personality transaction system is in conjunction with a loyalty system or systems.
  • the system can generate information that is useful to such loyalty systems.
  • a user may present a loyalty card or similar indicia as discussed herein that will allow them to use the system to interact with the provider of that loyalty system for a variety of purposes including: seeing their account status; viewing transaction history; viewing points balance; seeing available awards or offers; requesting particular awards or merchandise; locating participating merchants.
  • the system as described herein can make use of Customer Relationship Management systems and can generate information that is useful for these systems.
  • the system can capture and make data available to data mining applications. These activities could be limited to the extent necessary and formed in ways that are in accordance to the appropriate legal jurisdiction and in compliance with the agreements with the various participants.
  • the system may have information about a particular user that would be useful to an institution.
  • the information could come from several sources including one or more of: a CRM system, a data mining system, history of past use by the user, information previously provided by user themselves (for example information entered by the user at an associated web site, described herein.), information obtained from other sources.
  • This information may be made available to the institution in a way that allows the institution to tailor what they present to the user.
  • This information may be made available in variables in the TEM in a way that they can be read by the content of the institution as it is executing on the TEM. Alternatively, it can be made available such that during the session the institution can make a query requesting this information and this information would be returned in the response to this query.
  • the technological form of storing this information, querying it and responding to these queries could take many forms that will be evident to those skilled in the art.
  • the methods could be by way of example but not limited to: LDAP, message queues, Java beans (TM Sun Microsystems Inc.), various middleware or APIs.
  • Another embodiment of the multi-personality transaction system is for advertising or other informational purposes.
  • “standby" mode in a wait site, when the TEM is not being utilized by a user to perform a transaction, it will be configured to display content which is not necessarily provided by or for a member institution, and which is not "branding" content in the sense disclosed here. Rather, in standby mode, the TEM may be configured in accordance with instructions provided by means of the router/switch, which may be stored at the TEM, at the router/switch, or elsewhere on the system pending its retrieval by the TEM.
  • Such standby mode configurations can include, by way of example, advertising for member institutions or others, information kiosk-style functionality such as merchant catalogue browser, location/map service, product demonstration information, product or service specifications, in-store location query and mapping response, coupon or other value item dispensing which does not require the identity of the user or of a user account, direction- giving, reference to other locations or services, passive or interactive other displays such as games, contests, questionnaires or surveys, or the like. From the configured activities in standby mode available by operation of a dynamically branded TEM system as disclosed here, it may be seen that there are a variety of services the revenue from which the TEM owner, the member institutions, the router/switch provider and the network provider can share or otherwise deal with.
  • screens and other branding information in such a generic mode may not be specific to an individual institution, and the generic mode can still utilize the fundamental aspects of the dynamic branding system to increase the utility of the transaction session.
  • an ATM deployer, merchant or the operator of the system could enable a user to express a language preference from a range of available choices, and the system can display all the "generic" functionality (without specific branding) in the language of the user's choice.
  • system can record the preferences expressed by the user as entered either at the
  • the multi-personality transaction system could have a web site associated with it.
  • the uses of this web site could include one or more of the following:
  • a user finding the location of publicly accessible TEMs including locating just the ones with a particular capability, such as signature pad or depository, that the user intends to use.
  • a user setting up transactions including without limitation, purchases, large transfers, service cancellations, service enrolment, which require the user to later complete them by authorizing them when present at a TEM suitably configured for the level of authorization security needed for the particular type of transaction.
  • a portable TEM can be used to setup a transaction that is meant to be completed at a later time at another TEM which has more capabilities.
  • a user may request to receive cash or to deposit an item when they are at a TEM that does not have the ability to dispense cash or receive such deposit of a physical item.
  • the user can be provided with a receipt or code or other means such that later when the user is at a TEM that did have requisite cash dispensing or deposit taking capability they could use this receipt or code or other means to receive the cash or otherwise complete the transaction.
  • a dynamically branded transaction execution system 8 includes a plurality of transaction execution machines, hereafter referred to as TEMs 10, connected to a processing and routing system 12.
  • the switch system 12 interconnects the TEMs 10 with a plurality of member institutions 14, including but not limited to financial institutions such as banks and brokerage houses, and non-financial institutions such as merchant organizations and individual outlets thereof.
  • a database 13 can be used by the TEMs 10 for dynamic branding and other required information.
  • the router 12 may also have access to a database 13a containing the branding information. This however, depends on the latency and bandwidth of the link to the TEM 10.
  • the TEM 10, shown in Figure 2 includes an identification device 16 (preferably a card reader), a user interface 18, and a material device 20 for providing and optionally receiving materials to and from a customer (not shown) respectively, such as but not limited to cash withdrawals and deposits, cheques, coupons cards or stored value cards, a plurality of transactions requiring a proximity of physical media or storage devices to the system 8, product information and advertising, plus any other transactions and communication to the maximum extent permitted by the technology and capability of the member institutions 14 to which the balance of system 8 is ultimately connected.
  • the plurality of transactions may not necessarily involve a transfer of a physical entity, for example money could be transferred to a stored value card.
  • a data storage module 15 may be used to keep on site transaction records and may also be used to store the identity and/or functionality of the user interface 18
  • the user interface 18 of the preferred embodiment, shown in Figure 3, is used to communicate desired information between the customer using the TEM 10 and any of the member institutions 14 sharing the transaction execution system 8.
  • Different forms of communication include a display 22 and a keypad, touch pad 24 or touch screen, or any combination of user input devices known in the art for the entering of numerical information, non-numerical information, and the selection of presented options, including by measurement of user biometrics at or available to the TEM.
  • an audio system 26, a video system 28, and/or a keyboard 30 may also be included if desired.
  • the user interface 18 facilitates the dynamic branding of the TEM 10 with the identity and or functionality defined by the member institutions 14 or other businesses at any given time. Multiple displays may be used in the TEM 10, some of which may be dedicated as a static sign similar to those in conventional captive ATMs.
  • the user's desired institutions is first identified based on identification information obtained from the user by the identification device 16, which in the case of a card reader is accomplished by entering a card in the device 16.
  • the TEM 10 uses the identification information to connect by the switch system 12 to the member institutions 14 thus coupled.
  • the user interface 18 is subsequently modified according to identity and/or functionality to a full service transaction machine, dynamically branded such that the TEM 10 behaves as though it were owned by the member institution 14 for the duration of the customer's transaction.
  • the branded TEM 10 preferably provides the full service desired by that institution for its customers.
  • the TEM 10 can revert to a standby mode, or wait state, and is ready for interaction with another customer. During this standby mode a user may, with or without providing identification or being identified, use the TEM 10 as an information kiosk, if desired.
  • the selected member institution 14 has control over the behavior (or functionality) and presentation of the TEM 10 for the duration of use of the TEM 10 by its customers. This is accomplished by the system 8, which is capable of providing for the duration of the interaction either a full functionality connection between the selected member institution 14 responsive to information from the customer, and the TEM 10, or by providing the desired functionality on behalf of the selected member institution 14. In reference to the above- mentioned full functionality, it is dependent on whether the participating member institution 14 chooses to take advantage of all of the available capabilities offered by a particular TEM 10, or a smaller subset thereof.
  • a plurality of external devices 30 may be connected to the execution system 8.
  • the devices 30 can include but are not limited to a portable TEM such as a cell phone, a lap top, or a personal computing device, a third party transaction system, or the like.
  • the overall character of the dynamic branding of the external device 30, where it is a TEM 10, as well as the type and the number of possible transactions thereon is only limited by the capabilities of the user interface 18 of such device 30.
  • a connection 32 between the device 30 and system 12 is accomplished preferably by a modem, wireless connection, or the like.
  • the connection 32 can also be made via the internet, private intranet, through many associated networks, or any other communications device, or combination of devices, capable of facilitating the required data transfer.
  • This embodiment allows the user to conduct a plurality of transactions from a location chosen by the customer on an interface controlled and branded at the direction of a member institution 14.
  • the execution system 8 contains TEMs 10 connected by the router 12 to a plurality of traditional financial transaction networks 32.
  • the networks 32 and device 30 in turn are connected to member financial institutions 14A.
  • This arrangement provides for the execution system 8 to be connected to already existing or newly established networks 32, rather than directly to individual member institutions 14A, to effect dynamically branded transactions on TEMs 10 with selective numbers of such institutions 14 A.
  • a number of TEMs 10A, 10B, 10C, 10D and 10E are operatively connected by the routing and processing system 12 to member institutions 14A, 14B and 14C.
  • the TEMs 10A, 10B and 10C are connected to the routing and processing system 12 by means of a network 40.
  • Additional TEMs 10D and 10E are on a differently configured network 45 and are preferably connected to the same routing and processing system 12.
  • the routing and processing system 12 is further connected by means of a third network 50 to member institutions 14A and 14B and to member institution 14C by means of the a fourth network 55.
  • the routing and processing system 12 can perform routing and, as necessary, translation between TEMs 10 A, 10B and IOC on network 40, where it is for example a wireless WAP based network, and the member institutions 14A, 14B and 14C on network 50 which is for example an EP based intranet. It should be noted that more than one router 12 can be used in the system 8, if desired.
  • the same Figure 6 can be used to illustrate that if network 45 were an IP based network and the network 50 were also an IP based network, the networks are the same type and data flowing between one TEM 10E and one member institution 14B would merely need to be routed and may not need to be translated. If the database 13A contained the table for relating institution identifiers to member institution branding locators being URLs, then TEM 10E could provide this data in a request to the routing and processing system 12 which would respond with the URL for the branding of member institution 14B, which could be at that same member institution 14B. The session between 10E and 14B would then proceed where only the packet based routing capability of 12 would be used during the session.
  • TEM 10E would send a request to the routing and processing system 12 containing the identification for member institution 14C.
  • the routing and processing system 12 would respond with a URL, which for member institution 14C's branding is in this example located within storage at router 12.
  • the TEM 10E would then begin the session with router 12 and router 12 would, where necessary, convert transaction requests to ISO 8583 and send them via X.25 on network 55 to institution 14C.
  • Responses from member institution 14C received over network 55 by system 12 would be translated to XML over TCP/IP to be sent over network 45 to TEM 10E.
  • TEMs 10 In order for the operation of the TEM 10 to be integrated with branding content supplied by a desired institution 14, there must be a device for the inputs made by the user on the TEM 10 to interact with such content. Since many TEMs 10 lack a full keyboard and lack a pointing device such as a mouse, additional devices should be supported. Most TEMs
  • an image of a keypad or a full keyboard can variably appear on the touch screen 22 and the user's touch over an image of the key or button can cause, in software, the correct key code to be sent to the browser as if it had been entered on a conventional keypad or keyboard of a general purpose computer, if so desired.
  • buttons installed to assist in conducting transactions. Often, the use of these buttons is not fixed, while the location is fixed alongside the display 22 of the TEM 10, and their variable use is indicated by graphics or text on the display 22, both of which variably change in a co-ordinated fashion through the user's session.
  • This system 8 provides a method whereby a URL may be associated with each such button at each step during a transaction or session. When a user presses the physical button, an associated URL will be used as if that URL was a link for the associated graphic or text that was displayed beside the button that the user had selected, as if the user had made a mouse click or touch on a touch screen 22 to effect that selection.
  • the physical buttons would be associated with URLs and then used with branding content.
  • an institution may be desirable for an institution to use a display area of the TEM 10 to emulate an interface of a particular device.
  • One example use is to use a modern TEM 10 to emulate an older TEM 10, such as emulating an old style ATM and its physical side buttons.
  • the complete TEM 10 contains a touch screen display 22. A portion of the display 22 is used to form a virtual display 120 and the balance of the display 22 is a skin 130. On the skin 130 are side buttons 140, which are an emulation of buttons on the real device being mimicked.
  • the selected institution's content and branding information is displayed within the virtual display 120.
  • On the skin 130 may be representations of physical features of the device being emulated such as buttons 140.
  • Instructions within an institution's branding can specify what URL is to be associated with a particular area on the skin 130. The instructions can specify any number of these areas and for each their associated URL. When that area of the skin 130 is touched, the document at the associated URL will be processed, thereby controlling the flow of the session.
  • Instructions within the branding of the selected institution 14 are able to specify that a particular skin 130 is to be used at the beginning or partway through a session. Similarly, instructions can turn off the skin 130 so that the entire display 22 is taken up with the content of the selected institution 14. This method allows the member institutions 14 to use the same content on modern touch screen devices that has already been developed for older devices with physical buttons.
  • the execution system 8 is connected to one or more Authorizing authorities 31.
  • Each Authorizing Authority is responsible for managing the items of value in one or more TEMs 10.
  • a given type of item of value (for example cash) in a given TEM 10 is typically managed by the Authorizing Authority 31.
  • the TEM 10 can receive authorization for transactions involving items of value either by a connection from the Authorizing Authority 31 to the relevant institution, or by using the connections that the system router 12 has with all parties.
  • the branding content within the TEM 10 initiates a transaction request for the dispensing of an item of value from the TEM 10.
  • the TEM 10 determines that the transaction requires approval by an Authorizing Authority 31.
  • the TEM 10 creates a message based on the transaction request and sends the message to the system router 12.
  • the system router 12 determines which Authorizing Authority 31 is responsible for approving transactions of that type from that specific TEM 10.
  • the system router 12 translates the message if necessary to a format appropriate to the Authorizing Authority 31, and sends the message to the Authorizing Authority 31.
  • the Authorizing Authority 31 determines which institution 14 with which to authorize the transaction.
  • the Authorizing Authority 31 can have a direct or indirect connection to the institution 14A, and the Authorizing Authority 31 may translate the request if necessary to a message and/or format appropriate to the institution 14A and send the request to the institution 14 A.
  • the institution 14A determines whether the request will be accepted, modified, or denied.
  • the institution 14A sends the response back to the Authorizing Authority 31.
  • the Authorizing Authority translates the response if necessary, and in turn accepts, accepts with modifications, or denies the transaction, sending a response to the system router 12.
  • the system router 12 translates the response if necessary, and sends the response to the TEM 10.
  • instructions within the branding content within the TEM 10 can initiate a transaction request for the dispensing of an item of value from the TEM 10.
  • the TEM 10 determines that the transaction requires approval by an Authorizing Authority 31.
  • the TEM 10 creates a message based on the transaction request and sends the message to the system router 12.
  • the system router 12 determines which Authorizing Authority 31 is responsible for approving transactions of that type from that specific TEM 10.
  • the system router 12 translates the message if necessary to a format appropriate to the Authorizing Authority 31, and sends the message to the Authorizing Authority 31.
  • the Authorizing Authority 31 determines which institution with which to authorize the transaction.
  • the Authorizing Authority 31 translates the request if necessary to a message and/or format appropriate to the system router 12, and sends the request to the system router 12 directed to the institution 14 A.
  • the system router 12 translates the request if necessary to a message and/or format appropriate to one of the plurality of financial transaction networks 32 that connect directly or indirectly to the desired institution 14 A.
  • the transaction network 32 routes the request to the institution 14 A.
  • the institution 14A determines whether the request will be accepted, modified, or denied.
  • the institution 14A sends the response back to the financial transaction network 32.
  • the financial transaction network 32 sends the response to the system router 12 directed to the Authorizing Authority 31.
  • the system router 12 translates the response if necessary to a message and/or format appropriate to the Authorizing Authority 31.
  • the Authorizing Authority 31 translates the response if necessary, and in turn accepts, accepts with modifications, or denies the transaction, sending a response to the system router 12 directed to the initiating TEM 10.
  • the system router 12 translates the response if necessary, and sends the response to the TEM 10. This alternative provides a way to reduce or eliminate the multiple connections between many or every of the plurality of
  • the dynamically branded transaction execution system 8 is used by virtual institutions, such as virtual banks and or merchant organizations that do not have traditional brick-and-mortar locations. This allows these virtual institutions to have, in effect, multiple TEMs 10 provided by the system 8, tailored to the needs of the individual virtual institutions.
  • the design and behavior of the user interface 18 may be tailored to the needs of the customer. This may be done by institutions 14 or also by the routing system 12 or by the TEM 10.
  • the system 8 may also provide tailoring for generic users in addition to the tailoring supplied by member institutions 14. Examples of this additional system tailoring include: the case where the system 8 provides information about itself or its member institutions, to any person who is not known at that stage to be a customer of any member institution 14.
  • the router system 12 that interconnects the TEMs 10 and the member institutions 14 can support several ownership models, which may be appropriate in certain jurisdictions to meet regulatory requirements.
  • the ownership models supported include by way of example only: a. a selected number of the automated TEMs 10 is owned by an operator and is made available to the member institutions 14 on a contractual basis with either a charge for time used and/or per transaction; b. a selected number of the automated TEMs 10 is owned by the operator when idle and is sold to the member institution 14 at the time their customer is identified as being at the TEM 10 ready to do the transaction. The TEM 10 is then sold back to the operator at the end of the interaction with that customer; c.
  • a selected number of the TEMs 10 is owned by the operator when idle and is leased to the member institution 14 at the time their customer is identified as being at the TEM 10 ready to do the transaction. The lease ends at the end of the interaction with that customer; and d. a selected number of the TEMs 10 is owned by a third party, such as a merchant, and as in the ownership models 2 and 3 above, is either sold or leased to either the operator or the member institution 14 for the duration of the transactions. All of the above examples fall under a more generic ownership model of contractual access to provide a service, and temporary ownership.
  • the 14 can provide customer access to full service TEMs 10 over a large shared network of dynamically branded TEMs 10, while preserving the ability of each member institution 14 to control, brand, and benefit from their customers interaction with the system 8.
  • the system 8 in addition to financial transactions, can also be used with other types of transactions including the issuing of royalty coupons, product information, and the gathering of data for loyalty or other marketing cross-marketing or commercial purposes.
  • This customer data, collected by specific member institutions 14, or by the routing system 12, could be shared with other member institutions 14, or others, if desired.

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  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
  • Finance (AREA)
  • General Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Theoretical Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Software Systems (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
  • Computer And Data Communications (AREA)
  • Cash Registers Or Receiving Machines (AREA)

Abstract

L'invention concerne un système et un procédé d'exécution des transactions dynamiquement estampillés comprenant des institutions membres, un certain nombre de machines d'exécution des transactions (TEM) ainsi qu'un système de traitement et d'acheminement permettant de relier les institutions membres et les machines d'exécution des transactions et de traiter les informations passant entre elles. Chaque machine d'exécution des transactions contient un dispositif d'identification et une interface-utilisateur, et éventuellement un dispositif matériel. Lorsqu'un client utilise une des machines d'exécution des transactions, l'interface-utilisateur est transformée en une machine de transactions de service complet. La machine d'exécution des transactions est dynamiquement estampillée de sorte qu'elle se comporte comme si elle appartenait à l'institution membre pendant la durée de la transaction du client et fournit le service complet souhaité par les clients de l'institution membre choisie. On compte, parmi différentes formes de communication, un écran, un clavier numérique ou un pavé tactile, un système audio et vidéo. L'invention concerne différents arrangements de propriété et de concession de licence du système d'exécution des transactions avec une pluralité d'établissements membres.
PCT/CA2000/000772 1999-06-30 2000-06-30 Systeme automatise d'execution des transactions comportant une pluralite d'interfaces utilisateurs WO2001003081A1 (fr)

Priority Applications (5)

Application Number Priority Date Filing Date Title
AU57994/00A AU5799400A (en) 1999-06-30 2000-06-30 Automated transaction execution system with a plurality of user interfaces
BR0012462-1A BR0012462A (pt) 1999-06-30 2000-06-30 Sistema de execução de transação com uma pluralidade de interfaces com o usuário
CA002414815A CA2414815A1 (fr) 1999-06-30 2000-06-30 Systeme automatise d'execution des transactions comportant une pluralite d'interfaces utilisateurs
MXPA02000189A MXPA02000189A (es) 1999-06-30 2000-06-30 Sistema automatizado de ejecucion de transacciones con una pluralidad de interfases de usuarios.
EP00943501A EP1196901A1 (fr) 1999-06-30 2000-06-30 Systeme automatise d'execution des transactions comportant une pluralite d'interfaces utilisateurs

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CA2,276,637 1999-06-30
CA002276637A CA2276637A1 (fr) 1999-06-30 1999-06-30 Systeme automatise polyvalent d'execution de transactions

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PCT/CA2000/000771 WO2001003080A1 (fr) 1999-06-30 2000-06-30 Systeme d'execution de transactions automatisees multipersonnalites comportant un macrocompte

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CN (1) CN1371506A (fr)
AU (2) AU5799400A (fr)
BR (1) BR0012462A (fr)
CA (1) CA2276637A1 (fr)
MX (1) MXPA02000189A (fr)
WO (2) WO2001003081A1 (fr)
ZA (1) ZA200200813B (fr)

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DE102011084728A1 (de) * 2011-10-18 2013-04-18 Bundesdruckerei Gmbh Verfahren zum Starten einer externen Applikation und bidirektionaler Kommunikation zwischen einem Browser und einer externen Applikation ohne Browsererweiterungen
WO2018175055A1 (fr) * 2017-03-20 2018-09-27 Mastercard International Incorporated Procédé et système pour invites définies par l'émetteur et collecte de données
WO2023075581A1 (fr) * 2021-10-27 2023-05-04 Boukachabine Abdelali Procede de verification instantanee des cheques et des lettres de change normalisees
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AU2016405656A1 (en) 2016-05-03 2018-08-30 Visa International Service Association Platform for appliance based resource catalog
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US11288746B2 (en) 2019-01-11 2022-03-29 David Platt Method for granting access to a communications network in exchange for performing tasks associated with the communications network
US10846688B2 (en) 2019-01-11 2020-11-24 David Platt Method for granting access to a communications network in exchange for performing tasks associated with the communications network
CN111865933B (zh) * 2020-06-30 2022-02-22 上海瀚之友信息技术服务有限公司 一种增值服务管理系统
CN116756227B (zh) * 2023-08-17 2023-10-27 湖南映客互娱网络信息有限公司 基于通用协议的接入全平台广告的系统

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Publication number Priority date Publication date Assignee Title
WO2008018886A1 (fr) * 2006-08-11 2008-02-14 Xg Technology, Inc. Modem amélioré pour affichage d'informations de publicité directe sur un écran lcd
DE102011084728A1 (de) * 2011-10-18 2013-04-18 Bundesdruckerei Gmbh Verfahren zum Starten einer externen Applikation und bidirektionaler Kommunikation zwischen einem Browser und einer externen Applikation ohne Browsererweiterungen
DE102011084728B4 (de) * 2011-10-18 2015-04-02 Bundesdruckerei Gmbh Verfahren zum Starten einer externen Applikation und bidirektionaler Kommunikation zwischen einem Browser und einer externen Applikation ohne Browsererweiterungen
DE102011122972B3 (de) 2011-10-18 2024-02-08 Bundesdruckerei Gmbh Verfahren zum Starten einer externen Applikation und bidirektionaler Kommunikation zwischen einem Browser und einer externen Applikation ohne Browsererweiterungen
WO2018175055A1 (fr) * 2017-03-20 2018-09-27 Mastercard International Incorporated Procédé et système pour invites définies par l'émetteur et collecte de données
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WO2023075581A1 (fr) * 2021-10-27 2023-05-04 Boukachabine Abdelali Procede de verification instantanee des cheques et des lettres de change normalisees

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AU5799400A (en) 2001-01-22
EP1196900A1 (fr) 2002-04-17
AU5668000A (en) 2001-01-22
CA2276637A1 (fr) 2000-12-30
MXPA02000189A (es) 2003-07-21
CN1371506A (zh) 2002-09-25
WO2001003080A1 (fr) 2001-01-11
BR0012462A (pt) 2002-05-21
ZA200200813B (en) 2003-02-26
EP1196901A1 (fr) 2002-04-17

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