WO1999051009A1 - Procede et systeme de telesondage dans un reseau intelligent - Google Patents

Procede et systeme de telesondage dans un reseau intelligent Download PDF

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Publication number
WO1999051009A1
WO1999051009A1 PCT/AU1999/000215 AU9900215W WO9951009A1 WO 1999051009 A1 WO1999051009 A1 WO 1999051009A1 AU 9900215 W AU9900215 W AU 9900215W WO 9951009 A1 WO9951009 A1 WO 9951009A1
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WO
WIPO (PCT)
Prior art keywords
televoting
service
ssp
instructions
scp
Prior art date
Application number
PCT/AU1999/000215
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English (en)
Inventor
Hoerdur Matthaisson
Original Assignee
Ericsson Australia Pty. Ltd.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ericsson Australia Pty. Ltd. filed Critical Ericsson Australia Pty. Ltd.
Priority to AU31273/99A priority Critical patent/AU3127399A/en
Publication of WO1999051009A1 publication Critical patent/WO1999051009A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/4228—Systems providing special services or facilities to subscribers in networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/10—Aspects of automatic or semi-automatic exchanges related to the purpose or context of the telephonic communication
    • H04M2203/1041—Televoting
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/12—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place intelligent networks

Definitions

  • the present invention relates to televoting in an intelligent network, and more particularly to a method and system of televoting in an intelligent network, whereby telephone calls made during a televoting event are processed in a service switching point according to instructions received from a service control point.
  • An intelligent network consists of a number of switching entities that combine to offer subscribers a specialised service such as televoting.
  • the switching entities contain processing software to process calls according to the required service or application.
  • an intelligent network contains a number of service switching points (SSP) each connected to a public telecommunications network such as a public switched telephone network (PSTN), integrated services digital switching network (ISTN) packet-switched public data network (PSPDN) or a mobile network.
  • PSTN public switched telephone network
  • ITN integrated services digital switching network
  • PSPDN public data network
  • SCP service control point
  • the SSP reacts to specific service triggers and initiates queries to the SCP over a common channel signalling network, such as the signalling system no. 7 (SS7) network.
  • SS7 signalling system no. 7
  • the SCP acts upon the query from the SSP and returns a message containing the data and instructions to complete the service.
  • a service management system (SMS) is linked to the SCP and supports the administration of the customer
  • Televoting is a particular service offered by an intelligent network in which callers may dial one or more pre-determined destination telephone numbers to register a vote or an answer in response to a choice or question initiated through a viewer or listener program conducted by a broadcaster, such as a television or radio network and the like.
  • the owner or broadcaster of the program may provide an incentive to callers to call the pre-determined telephone numbers by offering prizes to selected callers.
  • the televoting service is implemented in an intelligent network by having the broadcaster load the SMS with service instructions defining the televoting event, such as the start time, end time, the destination numbers for each choice - 2 - offered, announcements to be played, etc. These service instructions are downloaded into the SCP, and are in turn delivered to each SSP from to the SCP, so that each SSP is programmed with the appropriate parameters to enable the televoting event to be held.
  • incoming calls are received by the SSPs to the pre-determined destination numbers and handled in a sequential manner. The SSPs then count the calls received and terminate a certain percentage of calls by filtering.
  • each SSP is sent instructions from the SCP as to how to treat the calls that are received at that SSP. These instructions may contain information as to the manner in which the calls are to be counted, when the calls are to be released to the caller, and what announcement is to be played to the caller.
  • many televoting event services play to each caller a message indicating that their vote has been recorded. An example of such a message is: "You have voted for contestant XYZ in the talent contest. Thank you for calling".
  • announcements are stored in a digital memory within the SSP itself, or within an intelligent peripheral (IP) directly linked to that SSP, and the playing of the announcement is managed by a specialised resources function (SRF) within either the SSP or the IP.
  • SRF specialised resources function
  • the service instructions sent from the SCP to the SSP prior to the commencement of the televoting event can request that the SSP establish a connection between the calling party participating in the televoting event and the SRF to play the above- mentioned announcements.
  • Such an arrangement limits the televoting service provider to playing announcements that reside within the SSPs or that can be accessed directly from them in directly connected intelligent peripherals.
  • no further processing of the call is possible once the call has been filtered or blocked by the SSP.
  • one aspect of the present invention provides a method of televoting in an intelligent network, the intelligent network including a service control point (SCP) connected to at least one service switching point (SSP), the method including the steps of:
  • SCP service control point
  • SSP service switching point
  • step (a) the SCP sending to the SSP service instructions for the processing of calls from a subscriber terminal participating in a televoting event, (b) the SSP identifying that a received call is requesting participation in the televoting event, and (c) the SSP processing the received call according to the service instructions, wherein, the service instructions sent in step (a) include at least one remote destination number, and the SSP routes the received call to the remote destination number when the received call is processed in step (c) according to the service instructions.
  • the destination number is associated with a communications apparatus for providing user interaction functions.
  • the user interaction functions may include a network operator service or a voice recognition service, amongst others.
  • the service instructions sent in step (a) may include billing instructions, and/or instructions regarding an announcement to be played to a caller, and/or instructions regarding the counting of calls during the televoting event.
  • the service instructions are sent in step (a) as part of a televoting service activation message.
  • the televoting service activation message may be sent as an INAP layer message.
  • the service instructions may include a filtered call processing data field, and the destination number may be part of that filtered call processing data field.
  • a system for televoting in an intelligent network including a service control point (SCP) connected to at least one service switching point (SSP), wherein the SCP includes means for sending to the SSP service instructions, including at least one remote destination number, for the processing of calls from a subscriber terminal participating in a televoting event, the SSP including means for identifying that a received call is requesting participation in the televoting event, means for processing the received call according to the service instructions, and means for routing the received call to the remote destination number when the received call is processed according to the service instructions.
  • SCP service control point
  • SSP service switching point
  • the system for televoting in an intelligent network includes a communications apparatus associated with the destination number, the communications apparatus being for providing user interaction functions.
  • the user interaction functions may include a network operator service or a voice recognition service.
  • FIG. 1 is a schematic diagram of an intelligent network
  • Fig. 2 is a schematic diagram illustrating the signalling between a service switching point and a service control point in an intelligent network
  • Fig. 3 illustrates an Abstract Syntax Notation No. 1 (ASN.l) representation of a filtered call processing data field forming part of a televoting service activation message sent by the SCP to the SSP to activate a televoting event in the intelligent network of Fig. 1
  • Fig. 4 is a schematic representation of a method of televoting in an intelligent network according to the present invention.
  • FIG. 1 there is shown an intelligent network 1 in which physical entities are presented as rectangles or circles and functional entities as ovals. Signalling connections are indicated by dotted lines, and actual transport, which may be for example speech, by solid lines. Optional functional entities are indicated by a dotted line.
  • the signalling network shown in Fig. 1 is a network according to the signalling system no. 7 (SS7).
  • SS7 signalling system no. 7
  • Subscriber equipment SE such as a telephone, computer or facsimile machine, is switched to a service switching point (SSP), either directly or via a network access point (NAP) or through a public telecommunications network (not shown).
  • SSP service switching point
  • NAP network access point
  • public telecommunications network not shown.
  • the SSP provides a user from subscriber equipment SE with access to the intelligent network 1 and processes all switching functions for routing calls to and from the subscriber equipment SE.
  • the SSP is also adapted to detect request for televoting and other services in the intelligent network.
  • the SSP contains call management and service selection function.
  • the NAP is a conventional exchange that contains a call control function (CCF) and is able to differentiation between conventional calls and calls requesting participation in televoting and other services provided by the intelligent network, and to route these latter calls to the appropriate SSP.
  • the intelligent network 1 also includes a service control point (SCP) containing service logic programs used for providing intelligent network services such as televoting services.
  • SCP service control point
  • the service logic programs are sent to the SCP from a service management system (SMS) (not shown) connected to the SCP.
  • SMS service management system
  • the intelligent network 1 may also comprise an intelligent peripheral (IP) providing special purpose functions, such as announcements and voice and multiple choice detection services.
  • IP intelligent peripheral
  • the intelligent network 1 also includes, within each of the previously described physical entities, various functional units relating to call control. These units provide a service switching function (SSF), a special resources function (SRF), a call control function (CCF) and a call control agent function (CCAF).
  • SSF service switching function
  • SRF special resources function
  • CCF call control function
  • CCAF call control agent function
  • the SSP allows the service control function to control the call control function CCF.
  • the SRF provides specialised resources needed for implementing intelligent network services, such as changes in protocol, speech detection, voice announcements, etc.
  • the CCF refers to conventional call and connection establishment.
  • the CCAF provides the user with access to the network.
  • the functions relating to service control are a service control function
  • SCF service data function
  • SDF service data function
  • the SCF comprises the intelligent network service logic and attends to service bound processing.
  • the SDF provides access to service bound network information, and allows consistent checking of information.
  • the SDF hides from the SCF the actual implementation of the information and offers the SCF a logical view of the information.
  • the functions relating to management in the intelligent network are the service creation environment function (SCEF), service management function (SMF) and service management access function (SMAF).
  • SCEF service creation environment function
  • SMF service management function
  • SMAF service management access function
  • the SMF comprises supervision of management, maintenance and location of the services.
  • the SMAF provides a connection to the SMF.
  • the SCEF makes it possible to define, develop, test and supply intelligent network services to the SMF.
  • a request for an intelligent network service is typically made by a calling subscriber from the subscriber equipment SE by picking up a receiver and dialling a telephone number.
  • the call control function CCF in the SSP contains no service information, but is programmed to identify the requests for service when the calling subscriber dials one of a predetermined selection of numbers.
  • the CCF then interrupts the call setup and informs the SSF within the SSP of the state of the call.
  • the function of the SSF is to interpret the request for the intelligent network service from the calling party and the information as to the state of the call, to form a standardised request for service and to send that request to the SCF via the SS7 network.
  • the SCF receives the request and decodes it. After this is forms, in codes and sends a standardised response to the SSF.
  • the SSF decodes and interprets the response sent by the SCF. It then provides the CCF with accurate instructions for performing the preparation process. - 7 -
  • the service control function may be required to participate in a conversation between the calling user and an end user. This normally takes place in the form of the above prompt and collect sequence which the SCF authorises the SRF to perform.
  • the SCF may instruct the SSF to connect the calling user or end user to a suitable physical source by using the SRF in the SSP or the SRF in the IP directly connected to the SSP.
  • the SCF instructs the SRF and temporarily halts the processing of the call from the subscriber equipment.
  • the SRF participates in the conversation between the calling user and the end user. After this, the SCF continues its intelligent network service control sequence.
  • Televoting is a particular service of the intelligent network in which the subscriber can participate in a televoting event by calling one of a predetermined range of telephone numbers. Televoting employs a specialised service filter where it is possible to start count calls placed to these predetermined telephone numbers between start and stop times.
  • the televoting event is started by the SCF sending to the SSF a televoting service activation message.
  • the SSF counts the calls received when the televoting service is active. During that time, most incoming calls are filtered or blocked in the SSP which is accessed by the subscriber equipment SE and only certain selected incoming calls are routed through to the SCP for further processing in the televoting event. Additionally, the SSF periodically sends to the SCF the contents of the counters counting the number of incoming calls made to the predetermined telephone numbers.
  • the SSP When televoting is implemented in the intelligent network, the SSP is instructed by the SCP, once the televoting event has been activated, as to the manner in which the incoming calls are to be controlled and counted. These instructions concern the processing of a call participating in a televoting event and contain, for example, instructions as to any announcements that may be played to the calling party via the SRF in either the SSP or the IP directly connected to the SSP.
  • each televoting event is activated at the SCF within the SCP and calls are counted at the SSF within each SSP in the intelligent - 8 - network.
  • the SSP and SCP are interconnected by a signalling network according to the signalling system no. 7, as shown in Fig. 2.
  • the SSP and SCP usually employ an intelligent network application protocol INAP, as described in ETSI IN CS-1 INAP part 1 : protocol specification by the European Telecommunications Standard Institute ETSI.
  • INAP layer is the upper most layer in this protocol, having beneath it a TCAP layer (transaction capabilities part), an SCCP layer (signalling connection control point) and MTP layer (message transfer part).
  • TCAP layer transmission capabilities part
  • SCCP layer signalalling connection control point
  • MTP layer messages transfer part
  • Messages transmitted from the SCP to the SSP to forward a televoting activation message comprise several fields or data types, as follows: 1 Address of SCP
  • This field contains the address of the SCP that has transmitted the activation message. This parameter helps to prevent activation requests sent by different SCPs from mixing in the service filter in each SSP. 2. Processing a Filtered Call
  • This field contains information relating to the functions to be formed by the SSP as to call control and charging. As will be explained below, this field also includes information as to the announcement, if any, that should be played to a calling party. In addition, this field indicates the number of counters to be reserved for a particular televoting process: the number of counter reserved will correspond to the number of telephone numbers which have been reserved for the televoting process. 3. Filtering Mode
  • This field contains information indicating the period when a televoting event is to be activated.
  • This field contains information indicating the time when a televoting event is terminated.
  • This field contains the registration criteria for the calls routed to a televoting service or to be registered in a televoting event.
  • This field contains the first televoting number from the predetermined range of televoting numbers in which the voting numbers begin.
  • This field indicates the time when a televoting event is started. If the time is earlier than the present time or it has not been set at all, the televoting will be started immediately. Otherwise, the vote will be started at the defined time.
  • Fig. 3 shows in more detail the above-mentioned field containing information relating to the processing of filtered calls.
  • This field in the Abstract Syntax Notation No. 1 description format, is known as the FilteredCallTreatment field. According to current INAP standards, this field includes currently several sub-fields or codes, as follows:
  • this sub-field contains information as to how the incoming call from the subscriber equipment wishing to participate in the televoting event is to be charged i.e. which charging tariff is applicable, etc.
  • informationToSend this sub-field contains information as to which announcement, if any, is to be played by an SRF in the intelligent peripheral directly connected to that SSP.
  • this sub-field contains the information as to the number of counters to be used in a particular televoting event, and will correspond to the number of telephone numbers which have been reserved for that televoting event.
  • releaseCause this sub-field contains information as to when the incoming call to the SSP is to be released to the caller eg. an incoming call may be released only after an announcement from an SRF has been played.
  • a further sub-field may be added to the FilteredCallTreatment field in the ETSI core INAP CS-1 standard.
  • This sub-field is referenced in Fig. 3 as "destinationNumber”.
  • This sub-field may include one or more destination telephone numbers to which a call placed from subscriber equipment SE participating in a particular televoting event may be routed from an SSP.
  • Each destination number or numbers may be associated with communications apparatus for providing user interaction functions.
  • such communications apparatus may be linked to a network operator service, voice recognition device, or other apparatus which enable the further treatment of a call made during a televoting event, once that call has been filtered or blocked in the SSP.
  • step 20 the SCP sends service instructions to the SSP for the processing of calls from a subscriber terminal participating in a televoting event.
  • service instructions would usually be sent as part of a televoting service activation message from the SCP, but in other embodiments of the invention this need not be the case.
  • the televoting service activation message conditions each of the SSPs participating in the particular televoting event.
  • a caller dials one of the pre- allocated numbers assigned to the particular televoting event to register their vote.
  • the SSP receives the call from the subscriber equipment, either directly or through the NAP, and, at step 23, identifies whether or not that received call is requesting participation in the televoting event. If the SSP determines that the number dialled was not one of those allocated to the televoting event, the call is normally routed, at step 24, to the telephone number and associated subscriber equipment selected by the calling party.
  • the SSP determines at step 23 that the call is intended for participation in a particular televoting event
  • the SSP increases the value of a counter allocated to that particular called telephone number by 1, at step 25, so that the choice/selection made by the caller in the televoting event is registered.
  • the - 11 - counter value of each counter in the SSP is incremented in this way by each call received until the counter value of the nth call equals a pre-determined value set in each SSP for each particular counter at step 26.
  • the SSP is able to use the destination number provided to it by the SCP as part of the FilteredCallTreatment data type to provide further treatment of the call, such as interaction with a network operator or an automated voice recognition device.
  • the SCP is able to use the destination number provided to it by the SCP as part of the FilteredCallTreatment data type to provide further treatment of the call, such as interaction with a network operator or an automated voice recognition device.
  • a recorded voice announcement may firstly be played by an SRF within either the SSP or the IP connected thereto, for example, informing the calling party that they have been unsuccessful in the televoting event but that they will be eligible to purchase goods associated with the televoting event if they stay on line.
  • the SSP is able to route the incoming call to one of the destination number or numbers in the FilteredCallTreatment data type for further processing.
  • the destination number may be associated with a voice recognition device and the user may be prompted with questions enabling the user to select or purchase items associated with the televoting event or its sponsors at step 29. If, at step 26, the counter value of the call equals the pre-determined value, the call is routed through to the SCP at step 30.
  • the number of votes received in each SSP at step 31 is transmitted to and stored in the SCP and the counters in each SSP are reset.
  • a comparison is made between a pre-determined value X and the counter value of the counter in the SCP.
  • the calling party associated with that telephone call is declared the winner of the televoting contest and the SCP then instructs the SSP to connect the caller to a network operator. Otherwise, at step 34, an announcement may be played to the participant them that they have been successful in the first stage of the televoting event, but unfortunately they are not the winner.
  • a televoting event is that a large number of calls are received at each SSP - 12 - conditioned to participate in that televoting event.
  • limited information only as to the progress of the televoting event is periodically provided from each SSP to the SCP. Most incoming calls are therefore blocked or filtered within each SSP, rather than the SSP systematically requesting instructions from the SCP as to how the incoming call is to be processed.
  • each SSP is now not restricted to simply blocking or filtering each incoming call received during a televoting event, but in now able to redirect the call to one or more destination telephone numbers provided from the SCP as part of service instructions for the processing of calls during the televoting event.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

Procédé de télésondage mis en oeuvre dans un réseau intelligent, comprenant un point de commande de services (SCP) connecté à au moins un commutateur d'accès aux services (SSP). Le procédé comprend les étapes suivantes : a) le SCP envoie au SSP des instructions de services en vue du traitement des appels provenant d'un terminal d'abonné participant à un télésondage (20) ; b) le SSP reconnaît qu'un appel reçu demande à participer au télésondage (23) ; et c) le SSP traite l'appel reçu en fonction des instructions de services (25-33). Les instructions de service envoyées à l'étape (a) comprennent au moins un numéro destinataire à distance et le SSP achemine audit numéro destinataire l'appel reçu quand celui-ci est traité à l'étape (c) en fonction des instructions de service.
PCT/AU1999/000215 1998-03-30 1999-03-25 Procede et systeme de telesondage dans un reseau intelligent WO1999051009A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU31273/99A AU3127399A (en) 1998-03-30 1999-03-25 Method and system of televoting in an intelligent network

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
AUPP2662 1998-03-30
AUPP2662A AUPP266298A0 (en) 1998-03-30 1998-03-30 Method and system of televoting in an intelligent network

Publications (1)

Publication Number Publication Date
WO1999051009A1 true WO1999051009A1 (fr) 1999-10-07

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PCT/AU1999/000215 WO1999051009A1 (fr) 1998-03-30 1999-03-25 Procede et systeme de telesondage dans un reseau intelligent

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Cited By (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1176836A1 (fr) * 2000-07-19 2002-01-30 Swisscom Mobile AG Vote à distance dans un réseau intelligent
WO2003043300A1 (fr) * 2001-11-14 2003-05-22 Playfact Gmbh Systeme de dialogue telephonique avec jeu a gains base sur le nombre des appels entrants
WO2006008744A2 (fr) * 2004-07-23 2006-01-26 Outsmart Ltd. Collecte de donnees d'utilisateurs de telephone au moyen d'une signalisation d'evenement d'appel intermediaire
WO2006027337A1 (fr) * 2004-09-06 2006-03-16 Siemens Aktiengesellschaft Procede pour restreindre l'acces a un service de televote en fonction du numero d'appel d'un abonne

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5479492A (en) * 1992-12-04 1995-12-26 Koninklijke Ptt Nederland N.V. Televoting method and system
WO1996032819A1 (fr) * 1995-04-13 1996-10-17 Nokia Telecommunications Oy Vote a distance dans un reseau intelligent
WO1996032818A1 (fr) * 1995-04-13 1996-10-17 Nokia Telecommunications Oy Vote a distance par reseau intelligent

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5479492A (en) * 1992-12-04 1995-12-26 Koninklijke Ptt Nederland N.V. Televoting method and system
WO1996032819A1 (fr) * 1995-04-13 1996-10-17 Nokia Telecommunications Oy Vote a distance dans un reseau intelligent
WO1996032818A1 (fr) * 1995-04-13 1996-10-17 Nokia Telecommunications Oy Vote a distance par reseau intelligent

Cited By (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1176836A1 (fr) * 2000-07-19 2002-01-30 Swisscom Mobile AG Vote à distance dans un réseau intelligent
WO2003043300A1 (fr) * 2001-11-14 2003-05-22 Playfact Gmbh Systeme de dialogue telephonique avec jeu a gains base sur le nombre des appels entrants
WO2006008744A2 (fr) * 2004-07-23 2006-01-26 Outsmart Ltd. Collecte de donnees d'utilisateurs de telephone au moyen d'une signalisation d'evenement d'appel intermediaire
WO2006008744A3 (fr) * 2004-07-23 2010-02-04 Outsmart Ltd. Collecte de donnees d'utilisateurs de telephone au moyen d'une signalisation d'evenement d'appel intermediaire
WO2006027337A1 (fr) * 2004-09-06 2006-03-16 Siemens Aktiengesellschaft Procede pour restreindre l'acces a un service de televote en fonction du numero d'appel d'un abonne

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