WO1990011661A1 - Systeme de commande de marchandises et de services sur catalogue avec securite accrue - Google Patents

Systeme de commande de marchandises et de services sur catalogue avec securite accrue Download PDF

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Publication number
WO1990011661A1
WO1990011661A1 PCT/US1990/001232 US9001232W WO9011661A1 WO 1990011661 A1 WO1990011661 A1 WO 1990011661A1 US 9001232 W US9001232 W US 9001232W WO 9011661 A1 WO9011661 A1 WO 9011661A1
Authority
WO
WIPO (PCT)
Prior art keywords
telephone
telephone number
vendor
calling
detected
Prior art date
Application number
PCT/US1990/001232
Other languages
English (en)
Inventor
David Robert Lewis
Albert James Perkins
Gasper Louie Raya
Michael Francis Vargo
James Eric Haggmark
Original Assignee
Pacific Bell
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Pacific Bell filed Critical Pacific Bell
Publication of WO1990011661A1 publication Critical patent/WO1990011661A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C9/00—Individual registration on entry or exit
    • G07C9/30—Individual registration on entry or exit not involving the use of a pass
    • G07C9/32—Individual registration on entry or exit not involving the use of a pass in combination with an identity check
    • G07C9/33—Individual registration on entry or exit not involving the use of a pass in combination with an identity check by means of a password
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Definitions

  • the present invention relates generally to systems for ordering services or merchandise by telephone and, more specifically, to an improved system for preventing unauthorized orders from being placed.
  • the purchasing of merchandise or services by telephone has the potential for significantly reducing the time and expense involved in completing a transaction, both from the perspective of the seller and the buyer.
  • the seller is relieved of the necessity of maintaining a retail showroom for his merchandise, which significantly reduces his overhead costs. Furthermore, the seller is able to service clients over a much wider geographic area, which allows significant economies of scale to be realized.
  • the buyer is relieved of the necessity to go to the seller's place of business, and thus is able to save a considerable amount of time and travel expense.
  • a seller receives a telephone order from a person with whom he has not previously done business, he has no way of verifying that the person is, in fact, who he claims to be. This problem may be somewhat reduced by limiting orders to individuals who have identifiable credit cards or have previously established accounts with the seller. In this case, the caller must give the seller his credit card or account number, which may be verified by the seller before sending the merchandise or performing the services in question.
  • identification numbers such as account or credit card numbers
  • a satisfactory system for assuring the secrecy of identification numbers has yet to be developed.
  • a second drawback of existing telephone-based ordering systems is the need for the seller to maintain a sales staff to answer the telephone and take down the orders. This limits existing ordering systems to sellers who have sufficient business to keep at least one such sales person occupied.
  • Figure 1 is a block diagram of an ordering system according to the preferred embodiment of the present invention.
  • FIG. 1 is flow chart of the operations carried out by the communications controller shown in Figure 1.
  • the present invention comprises an apparatus for the subscriber selection of one of a plurality of services or products offered by a vendor of said services or products.
  • the apparatus is coupled to a switched public network telephone system having at least one central office switch, and a plurality of telephones. Each of said telephones is identified by a telephone number.
  • the telephone system including means for operatively coupling a calling telephone to an answering telephone in response to the telephone number identifying said answering telephone being communicated to a central office switch by said calling telephone or an apparatus connected thereto.
  • the calling telephone includes means for coupling signals indicative of a digital code to said telephone system.
  • the apparatus of the present invention includes circuitry for detecting selected answering telephone numbers communicated by a calling telephone to a central office switch. Each of said selected answering telephone number identifies a predetermined vendor.
  • This circuity includes signal generating circuitry for generating a signal indicating the selected answering telephone number so detected and the telephone number of the calling telephone.
  • the present invention also includes circuitry for detecting one or more digital codes inputted by said subscriber from said calling telephone.
  • the present invention develops a digital word representing the telephone number of the calling telephone, the digital codes detected, and the answering telephone number specifying said vendor. This digital word is communicated to the vendor specified by said selected telephone number in response to signals from said vendor.
  • the above cited co-pending application describes a system for ordering television programs to be sent over a cable TV system to a subscriber's house.
  • the program to be sent is specified by a telephone number.
  • the subscriber dials the telephone number corresponding to the program he wants to receive, and the system described in said co-pending application sends a message to the cable TV supplier indicating that the subscriber (having a specified telephone number) ordered the program specified by the called telephone number.
  • This system could, in principle, be used for ordering any single product or service.
  • the purchaser would order a specific product or service by dialing a telephone number corresponding to the product in question.
  • the purchaser is identified by the telephone number from which the order was placed.
  • the merchandise and bill are then sent to an address associated with the telephone number from which the call was placed.
  • the present invention is an expanded version of the ordering system described in the above cited co- pending patent application.
  • the expanded system may be used to implement a general catalog ordering system.
  • a second limitation of the ordering system described in the above cited co-pending application results from its direct link to the vendor.
  • the system in question was optimized for cable television program ordering.
  • the product i.e., the television program
  • the cable television company can not allow orders to be stored for any significant period of time.
  • the system in question maintains a continuous connection between the apparatus that collects the telephone orders and the cable television company.
  • Such a continuous connection significantly increases the vendor's costs.
  • a catalog ordering system there will almost always be a delay of at least a day between the time at which an order is placed and the time at which the order is to be received by the purchaser.
  • messages can be allowed to accumulate in the hardware of the ordering system, which relieves the vendor of the need to maintain a continuous telephonic connection.
  • the present invention provides for such message storage.
  • the purchaser dials a telephone number identifying the vendor whose goods said purchaser wishes to purchase. After the call is connected, the purchaser dials a second number indicating the product he wishes to order and any other information needed by the vendor, e.g., an account number to which the purchases are to be charged.
  • the system preferably functions as follows.
  • the purchaser dials the number for the vendor in question.
  • a prompt message instructs him to dial the code for the product he wishes to order.
  • a second prompt message asks if he wants to order more. If so, he dials a second number. If he is finished, he dials a "#" or other termination digit.
  • the system reads said number back to the purchaser and allows him to enter a digit indicating whether or not the order was properly entered. If it was not properly entered, the system prompts the purchaser to enter the number again. After all of the ordering information has been entered and verified, the system disconnects the telephone connection to the purchaser.
  • the system stores a message for the vendor in question, which includes the telephone number from which the purchaser placed the order in question and the codes received.
  • the messages for any given vendor are transferred to the vendor in question over a telephone line in response to a telephone call from said vendor.
  • the vendor has a computer system for performing the bookkeeping functions associated with his catalog business.
  • the messages stored in the present invention are transferred to said computer system over a telephone line using a conventional modem. This transfer may be made at intervals which are convenient to the vendor.
  • the vendor may accumulate orders in the present invention even during time intervals in which no one is present at the vendor's premises. This significantly reduces the vendor's cost of doing business.
  • each of the "orders" represented by one of the above messages includes the telephone number from which said order was placed, the vendor can verify the identity of the purchaser. If added security is required, the vendor can require an account number as part of the information collected from the purchaser. The combination of an account number and the order being placed from a telephone associated with said account number provides a high degree of security. An unauthorized party would have to obtain a copy of the account number or numbers associated with the telephone number in question and then gain access to the authorized purchaser's premises to place an unauthorized order.
  • the catalog ordering system system of the present invention employs a service node 11 designed for interaction between the established switched public telephone network which includes a plurality of central offices 10, and the catalog vendor 60.
  • Each central office 10 includes a central office switch 12 which connects a subscriber's telephone 14 to an outgoing trunk 20.
  • a plurality of telephones 14 are each operatively coupled to its respective central office switch 12 over an associated one of a plurality of subscriber loops 16.
  • Each of the subscriber loops 16 is an ordinary twisted pair which extends from the central office switch 12 located in the respective central office 10 to the telephone 14 which is located at the subscriber premises.
  • the routing of calls between telephones 14 served by a single central office 10 or between telephones 14 served by separate central offices 10 is well known and need not be described herein.
  • the service node 11 includes a modular switch 18 operatively connected to a plurality of the central offices 10. More specifically, the modular switch 18 is coupled to each central office switch 12 over a standard one-way outgoing trunk 20.
  • trunk 20 may be a traffic service position system trunk which normally connects a central office switch 12 to an operator's console.
  • other standard trunk types may be used in the present invention, as long as such trunks have the capability of having called and calling directory numbers sent over them as hereinbelow described.
  • the modular switch 18 performs telephonic switching and signaling functions under the control of a communications controller 22, described hereinbelow, which is also part of the service node 11.
  • the modular switch 18 provides trunk termination for each of the outgoing trunks 20 connected thereto and trunk supervision sensing from the originating central office 10 to the communications controller 22. Such trunk supervision sensing includes on-hook and off-hook sensing.
  • the modular switch 18 also provides trunk supervision signaling toward the originating central office 10 both in response to commands from the communications controller 22 and automatically, according to established conventions.
  • a MSP model modular switching peripheral commercially available from Redcom Laboratories may be used for the modular switch 18.
  • the communications controller 22 provides for overall system control. It acts as the controller of the modular switch 18 and oversees the processing of incoming calls arriving on the trunks 20.
  • the communications controller 22 also provides storage for the data representing orders collected from telephone subscribers. Finally, the communications controller 22 oversees the transmission of the data for each catalog vendor to said vendor.
  • the communications controller 22 assigns a unique state variable to each of the outgoing trunks 20 terminated by the modular switch 18 under its control.
  • the communication controller 22 steps the state of each trunk 20 through discrete states as events occur during the call-handling process.
  • the state of the trunk state variable is stepped through a closed cycle (idle to idle) once for each incoming call process.
  • the communications controller 22 causes that call to be assigned to one of the lines 21 connected to the modular switch 18.
  • a multifrequency decoder 29 is connected to each of the lines 21.
  • the multifrequency decoder 29 converts the multifrequency tones on line 21 to digital form and communicates the digital representation of said multifrequency tones to the communications controller 22.
  • the communications controller 22 collects the information specifying the vendor number being called and the telephone number from which the call is being made. The communications controller 22 then ellicts data from the telephone subscriber by a protocol described below. The subscriber inputs the data in question by pressing one or more buttons on his telephone set which must be of the touch tone variety. Each such button generates a multifrequency tone identifying the button pushed. The communications controller 22 communicates with the subscriber by generating voice messages via voice response units 36 which are also connected to each line 21. The voice response units 36 generate vocal messages in response to digital data communicated to said voice response units 36 by the communications controller 22. Such voice response units are conventional in the art. When the subscriber finishes inputting the data in question, the communications controller 22 stores the data in question in an on-line storage device 40 which is preferably a magnetic disk of conventional design.
  • the communications controller 22 also supervises the communication of the data collected for each catalog vendor to the vendor in question.
  • the catalog vendor 60 retrieves the data stored for said vendor with the aid of modems 42 and 62 which are used to transmit the data in question over telephone lines 68 and 66 which connect the vendor 60 the communications controller 22 through a telephone exchange such as the central office shown at 64.
  • the vendor 60 places a telephone call to a telephone number connected to modem 42.
  • the vendor 60 identifies himself to the communications controller 22 by giving a password identifying said vendor 60.
  • the communications controller 22 then transmits the data received for said vendor via modem 42 in a conventional digital format.
  • the catalog ordering system of the present invention shares each central office switch 12 with normal message traffic.
  • the central office 10 will process calls made under this invention no differently than it processes any other message traffic.
  • a cyclic call-handling process is performed by shared equipment within each central office 10, such equipment operating without modification.
  • the phases within the central office 12 cyclic call-handling process include call origination, dialed directory number collection, translation, idle trunk search, trunk seizure, digit outpulsing, audio path completion, talk and call termination.
  • the central office switch 12 does not treat calls made under the present invention any differently than other message traffic.
  • the central office switch 12 creates a voice grade path through itself, which connects the caller to the outgoing trunk 20.
  • the call to the catalog ordering system telephone number is processed similarly to a toll message call usually handled by a conventional Class 4 switch.
  • Each central office switch 12 includes a plurality of multifrequency outpulsers, generally indicated at 24.
  • the multifrequency outpulser sends digits and simple process state information to a destination central office 10 over the interoffice connecting trunks (not shown) .
  • These multifrequency outpulsers 24 are used for the catalog ordering system system of the present invention in a manner similar to that used for other interoffice calls.
  • a central office switch controller 26 located in each central office 10 selects an idle multifrequency outpulser from the pool of multifrequency outpulsers 24 when one is needed.
  • the central office switch controller 26 controls the establishment of an audio path from the selected multifrequency outpulser to the outgoing trunk 20.
  • the central office switch controller 26 detects when one of the telephones 14 goes "off-hook" by conventionally sensing a DC current in the associated subscriber loop 16.
  • the called number is collected from the subscriber loop 16 by the central office switch controller 26 as it is dialed. If the collected called number is one assigned to a catalog vendor programming event, the central office switch controller 26 will, as a result of the execution of a conventional data-base look-up function, identify an outgoing trunk 20 connecting the central office switch 12 to the modular switch 18, as the destination of such a call.
  • a conventional automatic number identification (ANI) unit 28 identifies the calling or originating number.
  • the central office switch controller 26 After the central office switch controller 26 determines that the destination of a given call is an outgoing trunk 20, and after the calling number has been determined, the central office switch controller 26 will select an idle multifrequency outpulser 24, seize the outgoing trunk, create a voice path through the central office switch 12 connecting the selected multifrequency outpulser 24 to the outgoing trunk, and send the called and calling numbers to the selected multifrequency outpulser. The selected multifrequency outpulser then outpulses the called and calling numbers as multifrequency tones. The multifrequency tones are sent to the modular switch 18 over the outgoing trunk 20 of the same central office 10 in which the multifrequency outpulser resides.
  • Figure 2 is a flow chart of the operations carried out by communications controller 22 upon detecting an incoming call on one of the trunk lines 20.
  • a message received from the caller is detected using one of the multifrequency decoders 29, and a message is sent to the caller by signals from the communications controller 22 to the audio response unit 36 associated with said multifrequency decoder 29.
  • the incoming call is assigned to one of the lines 21 connected to modular switch 18.
  • the telephone number to which the call is directed i.e., the vendor's telephone number, as well as the telephone number from which the call was placed read via the associated multifrequency decoder 29.
  • the communications controller 22 looks up a procedure which specifies a "log-in" message for use with said vendor's telephone number.
  • the log-in message in question is then sent to the caller.
  • the log-in procedure will require a response comprising a multi-digit code inputted by the caller by pushing the corresponding buttons on said caller's telephone.
  • This code is detected by communications controller 22 which causes a message repeating the code to be sent back to the caller. This message is followed by a request to verify that the code is correct by pushing a specified button on the caller's phone. If the call is incorrect, the log-in message is repeated.
  • the communications controller 22 then sends the caller a message instructing said caller on how to enter his order.
  • the message in question will, in general, be different for different vendors. This message is stored as part of the log-in procedure associated with the vendor in question. In general, an item will be ordered by inputting a code corresponding to the item in question. Said codes may be available to the caller in the form of a catalog or they may be included in the log-in message. The end of each code is marked by specific code or sequence of codes. When the communications controller 22 detects said end code, the communications controller 22 repeats the message back to the caller and requests that the caller verify the message by pushing a specified button on his telephone.
  • the communications controller 22 repeats the above operation starting with the playback of the message requesting order entry. If the code is verified by the caller, it is stored. The communications controller 22 then requests a code indicating whether the caller wishes to input further codes. If so, the communications controller 22 repeats the above procedure with the playback of the message requesting order entry. If the caller indicates that no more codes are to be entered, the communications controller 22 plays a termination message to the caller and then causes modular switch 18 to terminate the call. The codes inputted by the caller are then stored in a file corresponding to the vendor in question.
  • Each vendor serviced by the service node receives his messages by communicating with the communications controller 22 over a conventional telephone line as described above.
  • Each message consists of the telephone number from which the call was placed and the codes inputted by the caller. After the messages are transferred to the vendor, the messages in the file in question are erased.
  • Numerous protocols for transferring a file from one computer to another computer or computer terminal over a telephone line are known to the art. Any protocol that prevents unauthorized access to the file in question is satisfactory.
  • each vendor could maintain a permanent connection to the present invention. In this case, it would not be necessary for the present invention to store the data collected from each subscriber, since the data in question could be immediately transmitted to the appropriate vendor.

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  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Economics (AREA)
  • Signal Processing (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • Human Resources & Organizations (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Development Economics (AREA)
  • Marketing (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Strategic Management (AREA)
  • Tourism & Hospitality (AREA)
  • Finance (AREA)
  • General Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Theoretical Computer Science (AREA)
  • Telephonic Communication Services (AREA)

Abstract

La présente invention se rapporte à un système de commande de marchandises ou de services sur catalogue, qui est placé en interface avec le système téléphonique (10, 11, 64) du réseau public commuté. Dans ledit système, un abonné (14) choisit un article spécifique en effectuant un appel téléphonique à un numéro de téléphone spécifié, qui identifie le fournisseur (60). Une fois raccordé, l'abonné (14) introduit un code numérique identifiant l'article en question. Le numéro appelé et le numéro de provenance de l'appel sont identifiés conjointement au code introduit et sont combinés pour former un mot numérique. Le mot numérique est ensuite transmis au fournisseur (60) en question.
PCT/US1990/001232 1989-03-23 1990-03-07 Systeme de commande de marchandises et de services sur catalogue avec securite accrue WO1990011661A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US32775689A 1989-03-23 1989-03-23
US327,756 1989-03-23

Publications (1)

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WO1990011661A1 true WO1990011661A1 (fr) 1990-10-04

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PCT/US1990/001232 WO1990011661A1 (fr) 1989-03-23 1990-03-07 Systeme de commande de marchandises et de services sur catalogue avec securite accrue

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IL (1) IL93725A0 (fr)
WO (1) WO1990011661A1 (fr)

Cited By (12)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0535220A1 (fr) * 1991-04-16 1993-04-07 John Barrus Procede et appareil servant a placer une commande a partir d'un endroit eloigne
WO1997029584A1 (fr) * 1996-02-09 1997-08-14 Telefonaktiebolaget Lm Ericsson (Publ) Facturation de services sur internet
WO1998010576A2 (fr) * 1996-09-03 1998-03-12 Profit Thru Telecommunications (Europe) Ltd. Telecommunications interactives
WO1998028900A1 (fr) * 1996-12-23 1998-07-02 Swisscom Ag Procede et systeme de transmission de commandes par un reseau de telecommunications
US5956391A (en) * 1996-02-09 1999-09-21 Telefonaktiebolaget Lm Ericsson Billing in the internet
WO1999067938A1 (fr) * 1998-06-23 1999-12-29 Swisscom Ag Procede permettant de proposer, de commander et de vendre des biens et des services
WO2000052650A1 (fr) * 1999-03-02 2000-09-08 Elisa Communications Oyj Procede d'application d'un service commercial
WO2001007987A2 (fr) * 1999-07-27 2001-02-01 Stephenson Partners Systemes et procedes d"achevement de transactions
WO2001050360A2 (fr) * 1999-12-29 2001-07-12 Vodafone Ag Banque virtuelle
DE10201848A1 (de) * 2001-10-04 2003-04-17 Procontis Gmbh Telefonieverfahren und Telefoniedatenbanksystem zur automatischen Anwahl von Dienstleistungs-, Produkt- oder Informationsangeboten
US7346564B1 (en) * 1997-02-07 2008-03-18 Frederic J Kirklin System for merchandise ordering and order fulfillment
US7853492B1 (en) 2008-03-17 2010-12-14 Kirklin Frederic J System for merchandise ordering and order fulfillment

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0217308A2 (fr) * 1985-09-30 1987-04-08 AT&T Corp. Procédé et disposition pour l'expédition d'une commande de client
US4659877A (en) * 1983-11-16 1987-04-21 Speech Plus, Inc. Verbal computer terminal system
WO1987004884A1 (fr) * 1986-02-04 1987-08-13 Pacific Bell Systeme de television a pre-paiement a antenne centrale

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4659877A (en) * 1983-11-16 1987-04-21 Speech Plus, Inc. Verbal computer terminal system
EP0217308A2 (fr) * 1985-09-30 1987-04-08 AT&T Corp. Procédé et disposition pour l'expédition d'une commande de client
WO1987004884A1 (fr) * 1986-02-04 1987-08-13 Pacific Bell Systeme de television a pre-paiement a antenne centrale
US4852154A (en) * 1986-02-04 1989-07-25 Pacific Bell Pay-per-view CATV system

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
K.G. HEGEBARTH, "ANI is the key to unlock advanced network services", TELEPHONY, Vol. 215, No. 20, pages 64, 66, 68, 14 November 1988. See page 68 left column. *

Cited By (18)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0535220A4 (en) * 1991-04-16 1993-09-22 John Barrus Method and apparatus for the ordering from remote locations
EP0535220A1 (fr) * 1991-04-16 1993-04-07 John Barrus Procede et appareil servant a placer une commande a partir d'un endroit eloigne
AU719635B2 (en) * 1996-02-09 2000-05-11 Telefonaktiebolaget Lm Ericsson (Publ) Billing in the internet
WO1997029584A1 (fr) * 1996-02-09 1997-08-14 Telefonaktiebolaget Lm Ericsson (Publ) Facturation de services sur internet
US5956391A (en) * 1996-02-09 1999-09-21 Telefonaktiebolaget Lm Ericsson Billing in the internet
WO1998010576A2 (fr) * 1996-09-03 1998-03-12 Profit Thru Telecommunications (Europe) Ltd. Telecommunications interactives
WO1998010576A3 (fr) * 1996-09-03 1998-09-11 Profit Thru Telecommunications Telecommunications interactives
WO1998028900A1 (fr) * 1996-12-23 1998-07-02 Swisscom Ag Procede et systeme de transmission de commandes par un reseau de telecommunications
CN100375491C (zh) * 1996-12-23 2008-03-12 瑞士电信流动电话公司 在一个通信网中传递指令的方法和系统
US7346564B1 (en) * 1997-02-07 2008-03-18 Frederic J Kirklin System for merchandise ordering and order fulfillment
WO1999067938A1 (fr) * 1998-06-23 1999-12-29 Swisscom Ag Procede permettant de proposer, de commander et de vendre des biens et des services
WO2000052650A1 (fr) * 1999-03-02 2000-09-08 Elisa Communications Oyj Procede d'application d'un service commercial
WO2001007987A2 (fr) * 1999-07-27 2001-02-01 Stephenson Partners Systemes et procedes d"achevement de transactions
WO2001007987A3 (fr) * 1999-07-27 2002-06-20 Stephenson Partners Systemes et procedes d"achevement de transactions
WO2001050360A2 (fr) * 1999-12-29 2001-07-12 Vodafone Ag Banque virtuelle
WO2001050360A3 (fr) * 1999-12-29 2002-04-25 Mannesmann Ag Banque virtuelle
DE10201848A1 (de) * 2001-10-04 2003-04-17 Procontis Gmbh Telefonieverfahren und Telefoniedatenbanksystem zur automatischen Anwahl von Dienstleistungs-, Produkt- oder Informationsangeboten
US7853492B1 (en) 2008-03-17 2010-12-14 Kirklin Frederic J System for merchandise ordering and order fulfillment

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Publication number Publication date
IL93725A0 (en) 1990-12-23
AU5271490A (en) 1990-10-22

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