US5418835A - Method of delivering paging messages using voice mail - Google Patents

Method of delivering paging messages using voice mail Download PDF

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Publication number
US5418835A
US5418835A US07/966,660 US96666092A US5418835A US 5418835 A US5418835 A US 5418835A US 96666092 A US96666092 A US 96666092A US 5418835 A US5418835 A US 5418835A
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US
United States
Prior art keywords
voice mail
message
paging
communication system
page
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
US07/966,660
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English (en)
Inventor
Bradley L. Frohman
Christopher Lewis
Mark McGuire
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Google Technology Holdings LLC
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Motorola Inc
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Filing date
Publication date
Application filed by Motorola Inc filed Critical Motorola Inc
Priority to US07/966,660 priority Critical patent/US5418835A/en
Assigned to MOTOROLA, INC. reassignment MOTOROLA, INC. ASSIGNMENT OF ASSIGNORS INTEREST. Assignors: MCGUIRE, MARK, LEWIS, CHRISTOPHER, FROHMAN, BRADLEY L.
Priority to KR1019940702187A priority patent/KR0140830B1/ko
Priority to KR1019940702187A priority patent/KR940704101A/ko
Priority to JP6511094A priority patent/JP2979640B2/ja
Priority to RU94031740A priority patent/RU2103834C1/ru
Priority to CA002121046A priority patent/CA2121046C/fr
Priority to SG1996003578A priority patent/SG46362A1/en
Priority to PCT/US1993/009745 priority patent/WO1994010791A1/fr
Priority to EP93923375A priority patent/EP0624299A4/en
Priority to BR9304351A priority patent/BR9304351A/pt
Priority to CN93119582A priority patent/CN1040491C/zh
Priority to TW082109122A priority patent/TW223718B/zh
Priority to FI942325A priority patent/FI942325A0/fi
Publication of US5418835A publication Critical patent/US5418835A/en
Application granted granted Critical
Assigned to Motorola Mobility, Inc reassignment Motorola Mobility, Inc ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: MOTOROLA, INC
Assigned to MOTOROLA MOBILITY LLC reassignment MOTOROLA MOBILITY LLC CHANGE OF NAME (SEE DOCUMENT FOR DETAILS). Assignors: MOTOROLA MOBILITY, INC.
Anticipated expiration legal-status Critical
Assigned to Google Technology Holdings LLC reassignment Google Technology Holdings LLC ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: MOTOROLA MOBILITY LLC
Expired - Lifetime legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/02—Telephonic communication systems specially adapted for combination with other electrical systems with bell or annunciator systems
    • H04M11/022—Paging systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S379/00—Telephonic communications
    • Y10S379/908—Multimedia

Definitions

  • the field of the invention relates to paging networks and, in specific, paging networks within cellular system.
  • Wireless paging networks are known. Such networks typically transmit short paging messages (either audible or display) over wide geographic areas. Paging receivers (pagers) within such systems are typically constructed to monitor a paging channel for identification codes. Upon receipt of a code the pager compares the received code with an internal code. When the internal code matches the transmitted code the pager reproduces the paging message associated with such code on an output device for the benefit of a subscriber.
  • paging systems have been constructed with pagers that acknowledge paging notification messages. Such pagers are equipped with transmitters used to transmit a page acknowledge message upon detection of a page directed to the responding pager.
  • the system transmits a paging notification and the paging receiver doesn't respond (unit deactivated or out of range) the system periodically retransmits the page.
  • the system may immediately transmit the paging message as well as any other paging messages that have accumulated in a message queue maintained for the pager.
  • a method and means of delivering paging messages in a cellular communication system comprising the means for, and the steps of, paging the communication unit and, upon expiration of a paging period, converting the paging message into a voice mail message.
  • FIG. 1 comprises a block diagram of a cellular communication system in accordance with the invention.
  • FIG. 2 comprises a block diagram of a cellular message center in accordance with the invention.
  • FIG. 3 comprises a flow chart of the method delivering messages in accordance with the invention.
  • the solution to the problem of queuing paging messages lies, conceptually, in removal of the oldest messages from the paging queue, converting the messages into voice mail and delivering such voice mail to the paging subscriber through a telephone interconnect.
  • the criteria for removal of paging messages from the queue could be time or queue capacity.
  • a message in the paging queue longer than 15 minutes is not as relevant as a message present for less than 5 minutes.
  • a maximum page period (e.g., 15 minutes) could be set by the subscriber as the criteria for removal and conversion.
  • Queue capacity could be another parameter used to control conversion. Paging system users with a lower level of service may be paying for a lower capacity queue (e.g., 5 messages). If the number of messages entered into the queue within the maximum page period should exceed 5 messages then the oldest messages would be converted to voice mail.
  • a lower capacity queue e.g., 5 messages
  • a voice mail paging request may be transferred back to the paging system.
  • the voice mail page notifies the subscriber of waiting messages.
  • Voice mail notification may, also, be given the subscriber through a local telephone interconnect (e.g., at a place of business).
  • a voice mail paging request is automatically generated within the voice mail system and transferred back to the paging system.
  • a paging message is generated within the paging system notifying a paging subscriber that page messages have been converted to voice mail and stored within a voice mail system.
  • the paging system upon receipt of such voice mail request, generates a voice mail paging message.
  • the voice mail paging message is different from other subscriber paging messages in that voice mail messages are transmitted far less often. Whereas subscriber messages, if undelivered, may be transmitted every 3 minutes, voice mail notification is transmitted every 15 minutes, or once every half-hour. Voice mail notification also does not change in relation to the number of messages stored in voice mail.
  • the voice mail page message provides the benefit of transmitting the same number of page messages, at the same time interval, no matter how many paging messages have been converted and stored in voice mail.
  • Such voice mail page message provides indication of additional older messages, to a user, without system disruption or information loss.
  • Conversion of paging messages upon transfer from the paging system to the voice mail system occurs within the voice mail system and includes certain formatting changes. Since voice mail systems tend to be interactive (menu controlled) the paging messages is converted into a form compatible with such a system. To this end, information relative to time and date of receipt of the page may be combined with the paging message. Paging messages may then be combined with other voice mail messages under a last-in-first-out (LIFO) format, first-in-first-out (FIFO), or, under the preferred embodiment, accessed under a separate voice mail menu entry.
  • LIFO last-in-first-out
  • FIFO first-in-first-out
  • Playback of paging messages may also be combined with information relative to source and time of receipt.
  • the following audio information may precede an audio representation of the paging message "You received a digital page at 3 pm on Oct. 2, 1992. The message was "call office” (either spelled out or announced) or 708-555-1212".
  • Conversion of information within the page message may be performed under any of a number of different methods.
  • Paging information may be converted using a voice synthesizer with an audio representation of the paging information stored on a storage medium (e.g., a computer disk).
  • Information within a page message may also be stored as an ASCII file within a computer disk and converted to audio upon delivery to the voice mail subscriber.
  • Retrieval of paging messages stored under voice mail may be accomplished through the telephone interconnect at an office, pay phone, etc. or through a cellular telephone carried by the page subscriber.
  • Paging messages may also be retrieved through a cellular telephone also adapted to receive paging messages through a digital message service (DMS Subscriber Mobile unit).
  • DMS Subscriber Mobile unit One such cellular telephone capable of receiving paging messages is the narrowband advance mobile phone service (NAMPS) cellular telephone available from Motorola Inc.
  • NAMPS narrowband advance mobile phone service
  • the NAMPS cellular telephone is used under one embodiment of the invention because it is capable of functioning as a digital paging receiver as well as cellular telephone.
  • paging messages may be received through subaudible signaling.
  • Page acknowledgments from an NAMPS telephone are also returned in the form of subaudible signaling.
  • the NAMPS telephone functions as do prior art pagers.
  • pages are transmitted to the NAMPS unit and acknowledgments are returned on the cellular signaling channel.
  • a display on the NAMPS telephone provides visual indication of call back numbers (digital pages) or short text messages (short messages).
  • paging messages are queued or converted into voice mail messages.
  • FIG. 1 is a block diagram of an NAMPS pager and cellular telephone system (10), generally, in accordance with one embodiment of the invention. Included within such a system (10) is an electronic mobile exchange (EMX) (20), base site controller (BSC) (24), cellular message center (CMC) (18), console terminals (14 and public switch telephone network (PSTN) (22). Also shown in FIG. 1 is a DMS Subscriber Mobile unit (12).
  • EMX electronic mobile exchange
  • BSC base site controller
  • CMC cellular message center
  • PSTN public switch telephone network
  • DMS Subscriber Mobile unit DMS Subscriber Mobile unit
  • EMX (20) may be of the type available from Motorola, Inc. and described in Motorola Instruction Manual No. 68P81054E59 published by Motorola Service Publications, Schaumburg, Ill.
  • EMX (20) is implemented to provide cellular switching functions within a cellular network which is located outside the PSTN (22).
  • EMX (20) is further coupled to a number of cellular base stations (24) (only one is shown in FIG. 1); one conventional cellular base station (24) may employ transmitters and receivers of the type described in Motorola Instructional Manual NO. 68P81058E32-A published by Motorola Service Publications, Schaumburg, Ill.
  • EMX (20) also provides control for the storage and delivery of paging messages and voice mail between the CMC (18) and DMS Subscriber Mobile Units (12).
  • the CMC (18) may be of the type available from Motorola, Inc. and described in Motorola Instruction Manual No. 68P09212A30 published by Motorola Service Publications, Schaumburg, Ill.
  • FIG. 3 is a flow chart of system (10) operation under one embodiment of the invention. Reference will be made to the flow chart (FIG. 3) as appropriate in understanding the invention.
  • a PSTN Subscriber (23) within the PSTN (22) dials a cellular access number for the DMS Subscriber Unit (12).
  • the PSTN (22) routes the call to the EMX (20) (42).
  • the EMX (20) causes a call page to be transmitted from each of the BSCs (24) within the system (10) or through the BSC (24) where the DMS Subscriber Unit (12) has last registered. If the DMS Subscriber Unit (12) answers (44) the call proceeds as a cellular telephone call. If the Subscriber Unit (12) does not answer (unit turned off or call-in-progress) then the EMX (20) routes (46) the call to the CMC (18).
  • a message controller (MC) (36, FIG. 2) receives the call and presents menu options (48) to the caller from an audio synthesizer (38).
  • the PSTN subscriber (23) may choose voice mail or paging. If the subscriber (23) chooses (48) paging a memory location is allocated within a page message memory (38) within the CMC (18).
  • the MC (36) prompts the subscriber (23) to enter a page message. Upon entry of the page message the entry within the page messages memory (38) is complete and the call is terminated.
  • a paging request is composed (34) and communicated from the MC (36) to the EMX (20).
  • EMX (20) Upon receipt by the EMX (20), a page message is transmitted (52) through each BSC (24) for the benefit of the DMS Subscriber Mobile Unit (12). After a page interval (e.g., 3 minutes) the page is repeated.
  • the page is repeated until the process has been repeated for a maximum page period (e.g., 15 minutes).
  • a maximum page period e.g. 15 minutes.
  • the MC (36) deletes (56) the page from the page message memory (38), converts (60) the message to voice mail and stores the message in the voice mail memory (30).
  • the message is retained until retrieved by the DMS Subscriber Mobile Unit or by the subscriber through some other telephone interconnect. While a voice mail message remains within the voice mail memory (30) a voice mail page is composed (34) at regular intervals equal to a voice mail page interval (e.g., 15 minutes).
  • the voice mail page is communicated by the MC (36) to the EMX (20).
  • the EMX (20) causes the BSCs (24) to transmit the voice mail page to the DMS Subscriber Mobile Unit (12).
  • the DMS Subscriber Mobile Unit (12) Upon receipt of the voice mail page the DMS Subscriber Mobile Unit (12), as part of the page, receives the telephone access number of voice mail within the CMC (18). Upon dialing the access number the DMS Subscriber Mobile Unit (12) is presented with options for retrieving voice mail. Upon retrieval of such voice mail the retrieved mail may be retained or deleted as desired by the DMS Subscriber Mobile Unit (12).

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
US07/966,660 1992-10-26 1992-10-26 Method of delivering paging messages using voice mail Expired - Lifetime US5418835A (en)

Priority Applications (13)

Application Number Priority Date Filing Date Title
US07/966,660 US5418835A (en) 1992-10-26 1992-10-26 Method of delivering paging messages using voice mail
EP93923375A EP0624299A4 (en) 1992-10-26 1993-10-12 Method of delivering paging messages using voice mail.
KR1019940702187A KR940704101A (ko) 1992-10-26 1993-10-12 음성메일을 사용한 무선호출 메시지의 전달방법(Method of delivering paging messages using voice mail)
JP6511094A JP2979640B2 (ja) 1992-10-26 1993-10-12 音声メールを用いてページング・メッセージを送付する方法
RU94031740A RU2103834C1 (ru) 1992-10-26 1993-10-12 Способ доставки сообщений системы персонального вызова (варианты)
CA002121046A CA2121046C (fr) 1992-10-26 1993-10-12 Methode de transmission de messages de radiomessagerie utilisant l'audio-messagerie
SG1996003578A SG46362A1 (en) 1992-10-26 1993-10-12 Method of delivering paging messages using voice mail
PCT/US1993/009745 WO1994010791A1 (fr) 1992-10-26 1993-10-12 Procede utilisant l'audio-messagerie pour remettre des messages de recherche de personnes
KR1019940702187A KR0140830B1 (ko) 1992-10-26 1993-10-12 음성메일을 사용한 무선호출 메시지의 전달방법
CN93119582A CN1040491C (zh) 1992-10-26 1993-10-25 使用录音邮件传送寻呼消息的方法
BR9304351A BR9304351A (pt) 1992-10-26 1993-10-25 Processo e aparelho de comunicar mensagens de radiochamada em sistema de comunicação celular, processo de comunicar mensagem de radiochamada em sistema de comunicação celular e processo de comunicar mensagem de radiochamada a uma unidade de comunicação celular
TW082109122A TW223718B (fr) 1992-10-26 1993-11-02
FI942325A FI942325A0 (fi) 1992-10-26 1994-05-19 Menetelmä hakuviestien välittämiseksi puhepostia käyttäen

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US07/966,660 US5418835A (en) 1992-10-26 1992-10-26 Method of delivering paging messages using voice mail

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US5418835A true US5418835A (en) 1995-05-23

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US07/966,660 Expired - Lifetime US5418835A (en) 1992-10-26 1992-10-26 Method of delivering paging messages using voice mail

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US (1) US5418835A (fr)
EP (1) EP0624299A4 (fr)
JP (1) JP2979640B2 (fr)
KR (2) KR940704101A (fr)
CN (1) CN1040491C (fr)
BR (1) BR9304351A (fr)
CA (1) CA2121046C (fr)
FI (1) FI942325A0 (fr)
RU (1) RU2103834C1 (fr)
SG (1) SG46362A1 (fr)
TW (1) TW223718B (fr)
WO (1) WO1994010791A1 (fr)

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CA2121046A1 (fr) 1994-04-27
FI942325A (fi) 1994-05-19
EP0624299A1 (fr) 1994-11-17
JPH07502875A (ja) 1995-03-23
KR0140830B1 (ko) 1998-07-01
EP0624299A4 (en) 1996-02-28
TW223718B (fr) 1994-05-11
BR9304351A (pt) 1994-05-03
SG46362A1 (en) 1998-02-20
WO1994010791A1 (fr) 1994-05-11
RU2103834C1 (ru) 1998-01-27
CA2121046C (fr) 2000-04-25
KR940704101A (ko) 1994-12-12
JP2979640B2 (ja) 1999-11-15
CN1040491C (zh) 1998-10-28
FI942325A0 (fi) 1994-05-19
CN1087459A (zh) 1994-06-01

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