US20180005218A1 - Smart data cable for point of sale systems - Google Patents

Smart data cable for point of sale systems Download PDF

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Publication number
US20180005218A1
US20180005218A1 US15/639,091 US201715639091A US2018005218A1 US 20180005218 A1 US20180005218 A1 US 20180005218A1 US 201715639091 A US201715639091 A US 201715639091A US 2018005218 A1 US2018005218 A1 US 2018005218A1
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Prior art keywords
printer
point
transaction data
sale system
receipt
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US15/639,091
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English (en)
Inventor
Tobias Schneider
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Copper LLC
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Copper LLC
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Priority to US15/639,091 priority Critical patent/US20180005218A1/en
Assigned to Copper LLC reassignment Copper LLC ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: SCHNEIDER, TOBIAS
Publication of US20180005218A1 publication Critical patent/US20180005218A1/en
Abandoned legal-status Critical Current

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Definitions

  • Various embodiments concern smart data cables that are connected to other devices or networks and, more specifically, smart data cables for point of sale systems that enable merchants to accept mobile payments from customers.
  • FIG. 1 is a generalized illustration of a network environment that includes a point of sale system connected to a receipt printer by a smart data cable and a network-accessible server.
  • FIG. 2 is another generalized illustration of a network environment that includes a point of sale system connected to a receipt printer by a smart data cable.
  • FIG. 3 depicts how a smart data cable parses data passed between a point of sale system and a receipt printer.
  • FIG. 4 depicts a flow diagram of a process for processing a transaction completed using a messaging application.
  • FIG. 5 is a block diagram illustrating an example of a computer system in which at least some operations described herein can be implemented.
  • Various embodiments are described herein that relate to data cables that are connected to electronic devices or networks via different wireless protocols, such as Bluetooth, near field communication (NFC), WiFi, 3G/4G, etc.
  • These “smart” data cables may be able to operate interactively and autonomously with the electronic devices to which the smart data cables are connected.
  • the smart data cables described herein are designed to replace the existing data cable between a merchant's point of sale system and the receipt printer.
  • the smart data cable can copy certain elements from the transaction data and transmit the copied data to a web server or cloud-based storage. Such a technique may enable merchants to more readily accept mobile payments from customers.
  • the customer may open a messaging application executing on the customer's user device (e.g., a mobile phone, tablet, or laptop).
  • the customer can then initiate a chat with a chat bot supported by the web server. More specifically, the customer can take a picture of the receipt and post the picture to the chat.
  • various recognition e.g., optical character recognition
  • the web server compares the basic information extracted from the picture of the receipt to the elements of transaction data copied by the smart data cable.
  • the chat bot has access to sufficient information (e.g., the amount due and restaurant name) to allow the user to pay for the receipt through a conversational interface presented by the user device. For example, if the receipt is private (i.e., for a single customer), the chat bot may ask for the customer's credit card information or for confirmation of the payment amount, tip, etc., if the customer has previously conducted transactions using the chat bot. However, if the receipt is shared (i.e., for multiple customers), the chat bot may ask how the receipt should be split between the multiple customers.
  • sufficient information e.g., the amount due and restaurant name
  • the chat bot can send confirmation to the customer(s), the merchant, or both.
  • the chat bot may respond to the customer(s) directly (i.e., within the conversational interface) by sending a message that states, “Transaction completed. You're all set!”
  • the merchant meanwhile, can be notified via a message (e.g., a chat message delivered to an individual associated with the merchant, such as a manager) or by sending a notification to the smart data cable that causes a confirmation to be printed by the receipt printer.
  • setup fees may be minimal or non-existent because the smart data cables interface with the merchant's existing infrastructure (e.g., point of sale device).
  • the chat bot may be available on a variety of messaging platforms, which ensures that consumers need not download an additional messaging application that is developed solely for completing transactions.
  • Other benefits of using a smart data cable include business incentives (e.g., more streamlined transaction experiences for both customers and merchants) and customer relation incentives (e.g., direct customer communication and feedback may be receivable through the chat channel managed by the chat bot).
  • embodiments may be described with reference to particular system configurations (e.g., point of sale systems for restaurants) and networks. However, one skilled in the art will recognize that features described herein are equally applicable to other system configurations, network types, merchant types, etc. Moreover, the techniques introduced herein can be embodied as special-purpose hardware (e.g., circuitry), programmable circuitry appropriately programmed with software and/or firmware, or as a combination of special-purpose and programmable circuitry. Hence, embodiments may include a machine-readable medium having stored thereon instructions which may be used to program a computer (or some other computing device) to perform a process.
  • special-purpose hardware e.g., circuitry
  • programmable circuitry appropriately programmed with software and/or firmware
  • embodiments may include a machine-readable medium having stored thereon instructions which may be used to program a computer (or some other computing device) to perform a process.
  • the machine-readable medium may include, but is not limited to, floppy diskettes, optical disks, compact disk read-only memories (CD-ROMs), magneto-optical disks, read-only memories (ROMs), random access memories (RAMs), erasable programmable read-only memories (EPROMs), electrically erasable programmable read-only memories (EEPROMs), magnetic or optical cards, flash memory, or other type of media/machine-readable medium suitable for storing electronic instructions.
  • CD-ROMs compact disk read-only memories
  • ROMs read-only memories
  • RAMs random access memories
  • EPROMs erasable programmable read-only memories
  • EEPROMs electrically erasable programmable read-only memories
  • the words “comprise,” “comprising,” and the like are to be construed in an inclusive sense, as opposed to an exclusive or exhaustive sense; that is to say, in the sense of “including, but not limited to.”
  • the terms “connected,” “coupled,” or any variant thereof means any connection or coupling, either direct or indirect, between two or more elements; the coupling of connection between the elements can be physical, logical, or a combination thereof.
  • two devices may be coupled directly, or via one or more intermediary channels or devices.
  • devices may be coupled in such a way that information can be passed there between, while not sharing any physical connection with one another.
  • module refers broadly to software, hardware, or firmware (or any combination thereof) components. Modules are typically functional components that can generate useful data or other output using specified input(s). A module may or may not be self-contained.
  • An application program also called an “application”
  • An application may include one or more modules, or a module can include one or more application programs.
  • FIG. 1 is a generalized illustration of a network environment 100 that includes a point of sale system 102 connected to a receipt printer 104 by a smart data cable 106 and a network-accessible server 108 .
  • the smart data cable 106 and the server 108 enable customers to pay for goods and/or services provided by the merchant associated with the point of sale system 102 using a mobile messaging application 110 , such as FacebookTM Messenger, SnapChatTM, and WhatsAppTM.
  • the mobile messaging application 110 is executed by the operating system of a user device 110 associated with a customer.
  • the smart data cable 106 (also referred to as a “tapping device”) is connected to the point of sale system 102 and the receipt printer 104 , as well as the server 108 .
  • the smart data cable 106 may be communicatively coupled to these components via wired or wireless connections.
  • the smart data cable 106 can be physically connected to the point of sale system 102 and the receipt printer 104 (e.g., via USB or serial ports) and wirelessly connected to the server 108 (e.g., via the Internet).
  • the smart data cable 106 can be connected to one or more local area networks (LANs), wide-area networks (WANs), metropolitan area networks (MANs), and/or the Internet.
  • LANs local area networks
  • WANs wide-area networks
  • MANs metropolitan area networks
  • the smart data cable 106 can include a single multiplexed hardware interface to be physically connected to the point of sale system 102 and the receipt printer 104 .
  • the single multiplexed hardware interface can support multiple cable-based connections (e.g., USB, serial, and/or parallel ports). Additionally or alternatively, the smart data cable 106 can communicate with the point of sale system 102 and/or the receipt printer 104 via Bluetooth, NFC, etc.
  • the point of sale system 102 When a transaction is initiated at the point of sale system 102 (e.g., by hitting a “print check” button on the point of sale system 102 ), the point of sale system 102 creates transaction data.
  • the transaction data can include a manifest of goods and/or services that are purchased, a payment amount, a merchant name, a time and date of the transaction, and/or any other suitable information that would appear on a transaction receipt for purposes of identifying the details of the transaction.
  • the transaction data can then be transmitted from the point of sale system 102 to the receipt printer 104 via the smart data cable 106 , which can capture certain elements of the transaction data and transmit those captured elements to the server 108 .
  • Such a technique enables the customer(s) to complete the transaction using a messaging service or application, rather than present a payment card to the merchant.
  • the smart data cable 106 can copy elements of the transaction data and transmits those elements to the server 108 .
  • the smart data cable 106 may identify and copy information required to process the transaction, such as the payment amount and the credit card number (which may be used by the server 108 to identify the customer).
  • the server 108 can send a confirmation to the customer, the merchant, or both.
  • a chat bot may respond to the customer directly by sending a message via a mobile messaging application that states, “Transaction completed. You're all set!”
  • the merchant can be notified via a message (e.g., a chat message delivered to an individual associated with the merchant, such as a manager) or by sending a notification to the smart data cable 106 that causes a confirmation to be printed by the receipt printer 104 .
  • a message e.g., a chat message delivered to an individual associated with the merchant, such as a manager
  • the chat bot can also collectively or individually communicate with multiple customers involved in a single transaction.
  • the presence of the smart data cable 106 is entirely transparent to the point of sale system 102 and the receipt printer 104 . That is, the smart data cable 106 may appear to be one or more connected devices from the perspective of the point of sale device 102 . For instance, the smart data cable 106 could appear as multiple connected devices (e.g., a receipt printer and a card reader) from the perspective of the point of sale device 102 .
  • the receipt printer 104 typically doesn't recognize any devices upstream in the transaction flow and, thus, may not even acknowledge the presence of the smart data cable 106 .
  • the smart data cable 106 parses the transaction data to copy certain elements and then passes the unaltered transaction data downstream to the receipt printer 104 , neither point of sale system 102 nor the receipt printer 104 may be aware of the smart data cable's presence. Moreover, the main functionality of the receipt printer 104 (e.g., reliably printing receipts) can be guaranteed at any point, regardless of the other functions enabled by the smart data cable 106 . Thus, even if the smart data cable 106 fails (e.g., loses network connectivity), the merchant can continue to print receipts and complete payment transactions as would conventionally be done (e.g., by swiping a payment card at the point of sale device 102 ).
  • the smart data cable 106 can share network services with other devices.
  • the smart data cable 106 could share WiFi and/or Bluetooth connectivity with a customer's user device in order to allow the customer to utilize mobile payment services facilitated by the smart data cable even if the customer's user device is not otherwise connected to a network (e.g., no cell service is available).
  • the smart data cable 106 could also share network services with the point of sale device 102 and/or the receipt printer 104 .
  • the user device 110 is depicted as a mobile phone, one skilled in the art will recognize that other electronics can also be used.
  • the user device 110 can be (or be facilitated by) a tablet, laptop, personal computer, network-connected (“smart”) television, game console (e.g., Sony PlayStationTM or Microsoft XboxTM game console), network-connected mobile gaming device (e.g., Sony PSPTM), television-connected device (e.g., RokuTM, Apple TVTM, Google ChromecastTM, Amazon FireStickTM, Android TVTM, Blu-ray disc players), another network-accessible device having an interface (e.g., Apple iPod TouchTM, Apple WatchTM), etc.
  • game console e.g., Sony PlayStationTM or Microsoft XboxTM game console
  • network-connected mobile gaming device e.g., Sony PSPTM
  • television-connected device e.g., RokuTM, Apple TVTM, Google ChromecastTM, Amazon FireStickTM, Android TVTM, Blu-ray disc players
  • another network-accessible device having an interface
  • FIG. 2 is another generalized illustration of a network environment 200 that includes a point of sale system 202 connected to a receipt printer 204 by a smart data cable 206 .
  • the smart data cable 206 can be seamlessly integrated into the merchant's point of sale environment by replacing a pre-existing cable that extends between the point of sale system 202 and the receipt printer 204 .
  • the smart data cable 206 communicates with the point of sale system 202 and/or the receipt printer 204 via wireless connections and, thus, need not be physically connected to such components.
  • the smart data cable 206 may include a wireless communication module that enables communication via Bluetooth, NFC, etc.
  • the smart data cable 206 typically receives power from either the point of sale system 202 or the receipt printer 204 . However, in some embodiments (e.g., where the smart data cable 206 is wirelessly coupled to both components), the smart data cable 206 may have a physical power interface, such as a plug or jack.
  • the smart data cable 206 may be able to connect to point of sale systems and printers of different types, having different operating systems, etc. Moreover, the smart data cable 206 may be able to parse transaction data transmitted form the point of sale system 202 to the receipt printer 204 regardless of format and copy elements of the transaction data needed to process the transaction. The copied elements can be transmitted to a cloud-based platform that processes transactions between customers and merchants.
  • the cloud-based platform may be responsible for supporting a chat bot that communicates with customer(s) using a messaging service (e.g., email) or a messaging application (e.g., FacebookTM Messenger, SnapChatTM, WhatsAppTM SlackTM, HipchatTM) and enables the customer(s) to pay for goods and/or services provided by a merchant using a conversational interface presented by the user device 210 .
  • a messaging service e.g., email
  • a messaging application e.g., FacebookTM Messenger, SnapChatTM, WhatsAppTM SlackTM, HipchatTM
  • the customer may open a messaging application executing on the customer's user device 210 (e.g., a mobile phone, tablet, or laptop).
  • the customer can then initiate a chat with a chat bot managed by the cloud-based platform.
  • a chat bot managed by the cloud-based platform.
  • the customer can take a picture of the receipt 212 and post the picture to the chat.
  • various recognition e.g., optical character recognition
  • the cloud-based platform can then compare the basic information extracted from the picture of the receipt 210 to the elements of transaction data copied by the smart data cable 206 .
  • the messaging application may be accessible through some combination of a web browser, software program, mobile application, and over-the-top (OTT) application.
  • OTT over-the-top
  • the chat bot has access to sufficient information (e.g., the amount due and restaurant name) to allow the customer to pay for the receipt through a conversational interface presented by the user device 210 .
  • sufficient information e.g., the amount due and restaurant name
  • the chat bot may ask for the customer's credit card information or for confirmation of the payment amount, tip, etc.
  • the chat bot may ask how the receipt should be split between the multiple customers.
  • the chat bot can send a confirmation to the customer(s), the merchant, or both.
  • the chat bot may respond to each customer directly (i.e., within the conversational interface) by sending a message that states, “Transaction completed. You're all set!”
  • the merchant meanwhile, can be notified via a message delivered to an employee or by sending a notification to the smart data cable 206 that causes a confirmation to be printed by the receipt printer 204 .
  • FIG. 3 depicts how a smart data cable parses data passed between a point of sale system and a receipt printer.
  • the smart data cable can include a parsing module for processing data received from the point of sale system and a communication module for establishing a (secure) communication link with a network-accessible server.
  • the smart data cable also includes a recognition module that performs one or more recognition techniques on data received by the cable (e.g., from the point of sale system or from the network-accessible server).
  • the transaction data can be parsed by the smart data cable.
  • the smart data cable may copy certain element(s) required to process the transaction. Because the elements represent copies of the transaction data, the transaction data can be passed to the receipt printer unaltered.
  • the copied elements can include a manifest of goods and/or services that are purchased, a payment amount, a merchant name, a time and date of the transaction, and/or any other suitable information that would appear on a transaction receipt for purposes of identifying the details of the transaction.
  • the cloud-based platform can use the element(s) copied from the transaction data to process a transaction completed by the customer using a mobile messaging application.
  • the copied element(s) can be used by the cloud-based platform as confirmation that information specified by the customer through one or more messages is correct.
  • the point of sale system When a transaction is initiated at the point of sale system, the point of sale system generates transaction data and passes the transaction data to the smart data cable for transmission downstream to the receipt printer (step 402 ).
  • the transaction can be initiated responsive to the merchant selecting a “print check” button at the point of sale system.
  • the smart data cable can then parse the transaction data and copy some or all of the transaction data (step 403 ). For example, the smart data cable may only copy the information needed to process the transaction (e.g., the amount to be paid and/or an itemized list of the goods and/or services purchased).
  • the smart data cable then passes the unmodified transaction data to the receipt printer and uploads the copied data to a cloud-based platform (step 404 ). This enables the cloud-based platform to assist in processing the transaction between the merchant and the customer.
  • the receipt printer prints a receipt after receiving the transaction data from the smart data cable (step 405 ).
  • the customer may open a messaging application executing on the customer's user device (e.g., a mobile phone, tablet, or laptop).
  • the customer can then initiate a chat with a chat bot supported by the cloud-based platform by uploading a picture of the receipt to the chat (step 406 ).
  • the chat bot may be compatible with any messaging application capable of being executed by the customer's user device.
  • various recognition e.g., optical character recognition techniques
  • various recognition can be performed by the cloud-based platform so that basic information can be extracted from picture of the receipt (step 407 ).
  • the recognition techniques are instead performed by the user device and the basic information extracted from the picture of the receipt is uploaded to the cloud-based platform for review.
  • the chat bot can then compare the basic information extracted from the picture of the receipt to the elements of transaction data copied by the smart data cable (step 408 ).
  • the cloud-based platform determines whether it has access to sufficient information (e.g., the amount due and the merchant name or identifier) to facilitate processing of the transaction (step 409 ). For example, if the cloud-based platform does not have sufficient information, the chat bot may ask for the customer's credit card information or CVV. However, if the cloud-based platform does have sufficient information, the chat bot may simply ask for confirmation of the payment amount, tip, etc.
  • the cloud-based platform can process the transaction after retrieving or acquiring the necessary information (step 410 ).
  • the chat bot can send a confirmation to the customer, the merchant, or both (step 411 ).
  • the chat bot may respond to the customer directly (i.e., within the conversational interface) by sending a message that states, “Transaction completed. You're all set!”
  • the merchant can be notified via a message (e.g., a chat message delivered to an individual associated with the merchant, such as a cashier or manager) or by sending a notification to the smart data cable that causes a confirmation to be printed by the receipt printer.
  • the steps described above may be performed in various sequences and combinations.
  • the customer may post a picture of the receipt to the chat before the smart data cable has uploaded the copied elements of transaction data.
  • Other steps can also be included in some embodiments.
  • FIG. 5 is a block diagram illustrating an example of a computing system 500 in which at least some operations described herein can be implemented.
  • the computing system may include one or more central processing units (“processors”) 502 , main memory 506 , non-volatile memory 510 , network adapter 512 (e.g., network interfaces), video display 518 , input/output devices 520 , control device 522 (e.g., keyboard and pointing devices), drive unit 524 including a storage medium 526 , and signal generation device 530 that are communicatively connected to a bus 516 .
  • the bus 516 is illustrated as an abstraction that represents any one or more separate physical buses, point to point connections, or both connected by appropriate bridges, adapters, or controllers.
  • the bus 516 can include, for example, a system bus, a Peripheral Component Interconnect (PCI) bus or PCI-Express bus, a HyperTransport or industry standard architecture (ISA) bus, a small computer system interface (SCSI) bus, a universal serial bus (USB), IIC (I2C) bus, or an Institute of Electrical and Electronics Engineers (IEEE) standard 1394 bus, also called “Firewire.”
  • PCI Peripheral Component Interconnect
  • ISA HyperTransport or industry standard architecture
  • SCSI small computer system interface
  • USB universal serial bus
  • I2C IIC
  • IEEE Institute of Electrical and Electronics Engineers
  • the computing system 500 operates as a standalone device, although the computing system 500 may be connected (e.g., wired or wirelessly) to other machines. In a networked deployment, the computing system 500 may operate in the capacity of a server or a client machine in a client-server network environment, or as a peer machine in a peer-to-peer (or distributed) network environment.
  • the computing system 500 may be a server computer, a client computer, a personal computer (PC), a user device, a tablet PC, a laptop computer, a personal digital assistant (PDA), a cellular telephone, an iPhone, an iPad, a Blackberry, a processor, a telephone, a web appliance, a network router, switch or bridge, a console, a hand-held console, a (hand-held) gaming device, a music player, any portable, mobile, hand-held device, or any machine capable of executing a set of instructions (sequential or otherwise) that specify actions to be taken by the computing system.
  • PC personal computer
  • PDA personal digital assistant
  • main memory 506 non-volatile memory 510 , and storage medium 526 (also called a “machine-readable medium) are shown to be a single medium, the term “machine-readable medium” and “storage medium” should be taken to include a single medium or multiple media (e.g., a centralized or distributed database, and/or associated caches and servers) that store one or more sets of instructions 528 .
  • the term “machine-readable medium” and “storage medium” shall also be taken to include any medium that is capable of storing, encoding, or carrying a set of instructions for execution by the computing system and that cause the computing system to perform any one or more of the methodologies of the presently disclosed embodiments.
  • routines executed to implement the embodiments of the disclosure may be implemented as part of an operating system or a specific application, component, program, object, module or sequence of instructions referred to as “computer programs.”
  • the computer programs typically comprise one or more instructions (e.g., instructions 504 , 508 , 528 ) set at various times in various memory and storage devices in a computer, and that, when read and executed by one or more processing units or processors 502 , cause the computing system 500 to perform operations to execute elements involving the various aspects of the disclosure.
  • machine-readable storage media machine-readable media, or computer-readable (storage) media
  • recordable type media such as volatile and non-volatile memory devices 510 , floppy and other removable disks, hard disk drives, optical disks (e.g., Compact Disk Read-Only Memory (CD ROMS), Digital Versatile Disks, (DVDs)), and transmission type media such as digital and analog communication links.
  • CD ROMS Compact Disk Read-Only Memory
  • DVDs Digital Versatile Disks
  • transmission type media such as digital and analog communication links.
  • the network adapter 512 enables the computing system 500 to mediate data in a network 514 with an entity that is external to the computing device 500 , through any known and/or convenient communications protocol supported by the computing system 500 and the external entity.
  • the network adapter 512 can include one or more of a network adaptor card, a wireless network interface card, a router, an access point, a wireless router, a switch, a multilayer switch, a protocol converter, a gateway, a bridge, bridge router, a hub, a digital media receiver, and/or a repeater.
  • the network adapter 512 can include a firewall which can, in some embodiments, govern and/or manage permission to access/proxy data in a computer network, and track varying levels of trust between different machines and/or applications.
  • the firewall can be any number of modules having any combination of hardware and/or software components able to enforce a predetermined set of access rights between a particular set of machines and applications, machines and machines, and/or applications and applications, for example, to regulate the flow of traffic and resource sharing between these varying entities.
  • the firewall may additionally manage and/or have access to an access control list which details permissions including for example, the access and operation rights of an object by an individual, a machine, and/or an application, and the circumstances under which the permission rights stand.
  • Other network security functions can be performed or included in the functions of the firewall, can include, but are not limited to, intrusion-prevention, intrusion detection, next-generation firewall, personal firewall, etc.
  • programmable circuitry e.g., one or more microprocessors
  • software and/or firmware entirely in special-purpose hardwired (i.e., non-programmable) circuitry, or in a combination or such forms.
  • Special-purpose circuitry can be in the form of, for example, one or more application-specific integrated circuits (ASICs), programmable logic devices (PLDs), field-programmable gate arrays (FPGAs), etc.
  • ASICs application-specific integrated circuits
  • PLDs programmable logic devices
  • FPGAs field-programmable gate arrays

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