US20140244492A1 - Method and system for processing vehicular violations - Google Patents
Method and system for processing vehicular violations Download PDFInfo
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- US20140244492A1 US20140244492A1 US14/268,357 US201414268357A US2014244492A1 US 20140244492 A1 US20140244492 A1 US 20140244492A1 US 201414268357 A US201414268357 A US 201414268357A US 2014244492 A1 US2014244492 A1 US 2014244492A1
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- 239000000344 soap Substances 0.000 description 2
- 238000010200 validation analysis Methods 0.000 description 2
- 238000004590 computer program Methods 0.000 description 1
- 238000012937 correction Methods 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/08—Payment architectures
- G06Q20/14—Payment architectures specially adapted for billing systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/40—Business processes related to the transportation industry
Definitions
- the invention relates generally to automation of processing of vehicular violations and, more particularly, but not by way of limitation, to automation of processing of vehicular violations involving vehicles operated, for example, by a fleet operator or a rental-car agency.
- Third-party entities such as, for example, rental agencies, typically receive notices via standard mail from agencies such as, for example, governmental authorities, toll authorities, or the like regarding vehicular violations incurred by customers.
- the vehicular violations may include, but are not necessarily limited to, toll violations, parking violations, speeding violations, and the like.
- third-party-entity personnel After the notices of the vehicular violations are received, third-party-entity personnel often must manually search rental agreements or other records in order to determine an identity of a customer who was responsible for the violating vehicle at the time the violation occurred. In this way, the customer can be charged for the violation. In other circumstances, the third-party entity may send customer information to the entity from which the vehicular violation notice was received. Processes such as those described above are cumbersome, time-consuming, and expensive.
- a method includes receiving paper comprising information regarding a vehicular violation, the information comprising a unique vehicle identifier and a violation classification, extracting from the paper the unique vehicle identifier and the violation classification via automated pattern recognition, uploading the extracted unique vehicle identifier and violation classification to a database, determining whether the extracted unique vehicle identifier is associated with a predefined plurality of vehicles, responsive to a determination that the unique vehicle identifier is associated with a vehicle of the predefined plurality of vehicles, charging a violation fee for the vehicular violation to a party that was responsible for the vehicle at the time of the vehicular violation, responsive to a determination that the unique vehicle identifier is not associated with the predefined plurality of vehicles, disputing responsibility for the vehicular violation.
- a computer-program product includes a computer-usable medium having computer-readable program code embodied therein.
- the computer-readable program code adapted to be executed to implement a method that includes receiving paper comprising information regarding a vehicular violation, the information comprising a unique vehicle identifier and a violation classification, extracting from the paper the unique vehicle identifier and the violation classification via automated pattern recognition, uploading the extracted unique vehicle identifier and the violation classification to a database, determining whether the extracted unique vehicle identifier is associated with a predefined plurality of vehicles, responsive to a determination that the unique vehicle identifier is associated with a vehicle of the predefined plurality of vehicles, charging a violation fee for the vehicular violation to a party that was responsible for the vehicle at the time of the vehicular violation, and responsive to a determination that the unique vehicle identifier is not associated with the predefined plurality of vehicles, disputing responsibility for the vehicular violation.
- FIG. 1 is a messaging diagram for a vehicular-violation processing system
- FIG. 2 illustrates a vehicular-violation processing system
- FIG. 3 illustrates in more detail violation processing logic
- FIG. 4 illustrates in more detail an OCR extraction process
- FIG. 5 illustrates communication between a third-party entity and a violation processing entity
- FIG. 6 is a diagram of a violation management system.
- FIG. 1 is a messaging diagram for a vehicular-violation processing system.
- a vehicular-violation processing system 100 includes a violation source agency (VSA) 102 , a violation processing entity (VPE) 104 , a third-party entity 106 (TPE) and a violator 108 .
- VSA violation source agency
- VPE violation processing entity
- TPE third-party entity
- the VPE 104 is interoperably coupled to both the VSA 102 and the TPE 106 and may communicate with each of the VSA 102 and the TPE 106 .
- the TPE 106 and the violator 108 are interoperably coupled to one another and may communicate with each other.
- the communication between the VSA 102 , VPE 104 , TPE 106 , and the violator 108 may take place using connection oriented or communication less communication protocols such as, for example, HDTP, HDTPS, FTP, FTTS, SOAP, or SSH2.
- connection oriented or communication less communication protocols such as, for example, HDTP, HDTPS, FTP, FTTS, SOAP, or SSH2.
- the VSA 102 may be, for example, an agency issuing vehicular violations.
- the VSA 102 may be, for example, Dallas Parking Agency, DART, Dallas police Department, collection agencies, and the like.
- the VPE 104 may be, for example, an entity for receiving violation data from the VSA 102 , performing violation processing logic, and forwarding data to the TPE 106 .
- the VPE 104 acts as a communication channel between the VSA 102 and the TPE 106 for forwarding data from the VSA 102 to the TPE 106 in, for example, real-time, near real-time, or periodic manner.
- the TPE 106 may be, for example, a vehicle fleet operator such as, for example, a rental car agency, a vehicle lease agency, and the like.
- the violator 108 may be, for example, a vehicle operator, a rental vehicle operator, an operator of a leased vehicle at a time when vehicle violation occurred.
- the VSA 102 mails paper vehicular violation notices to the VPE 104 .
- the paper vehicular violation notices may be divided into a plurality of classifications. As an example, the paper vehicular violation notices could each be grouped into one of the following categories: first notice; second notice; collection letter; and court notice.
- OCR optical character recognition
- the VPE 104 applies optical character recognition (OCR) extraction techniques to identify and capture information contained in the paper vehicular violation notices. From step 112 , execution proceeds to step 114 .
- OCR optical character recognition
- the VPE 104 loads vehicular violation data obtained via step 112 to a portal 116 .
- the portal 116 typically includes a searchable database and other functionality that permits the vehicular violation data from the paper vehicular violation notices to be processed, matched with violator data and otherwise handled in an automated fashion as will be described in further detail hereinbelow. From step 114 , execution proceeds to step 118 . At step 118 , violation processing logic is performed on the vehicular violation data as well as, for example, rental agreement data also contained on the portal 116 .
- the TPE 106 at step 120 accesses the vehicular violation data contained on the portal 116 .
- the violator pays the TPE 106 for the vehicular violation.
- the vehicular violation may be, for example, a toll violation, a parking violation, a traffic violation, and the like.
- the TPE 106 pays the VPE 104 for the vehicular violation.
- the VSA 102 is paid by the VPE 104 .
- the VPE 104 may dispute one or more of the vehicular violations contained in the paper vehicular violation notices 110 .
- the VPE 104 upon disputing one or more of the vehicular violations, the VPE 104 is required to provide evidence of non-responsibility for the vehicle at a time of vehicular violation.
- the evidence of non-responsibility may include, for example, vehicle sale documents, vehicle lease-return documents, and the like.
- the VPE 104 is a stand-alone unit acting as a communication channel between the VSA 102 and the TPE 106 for performing violation processing logic on data received from the VSA 102 and forwarding to the TPE 106 .
- FIG. 2 illustrates a vehicular-violation processing system.
- a vehicular-violation processing system 200 includes a VSA 202 , a TPE 204 , and a violator 206 .
- the TPE 204 is interoperably coupled to and is in communication with both the VSA 202 and the violator 206 .
- the VSA 202 mails paper vehicular violation notices to the TPE 204 .
- the TPE 204 applies OCR extraction techniques at step 210 to the paper vehicular violation notices obtained via step 208 .
- execution proceeds to step 212 , at which step vehicular violation data obtained via step 210 is loaded to a portal 214 .
- the portal 214 includes a database onto which the vehicular violation data obtained in step 210 is loaded.
- the portal 214 may also include rental agreement and other data maintained by the TPE 204 .
- the TPE may permit customer support access to the vehicular violation data via the portal 214 .
- violation processing logic is performed on the vehicular violation data and possibly on other data on the portal 214 .
- the violator 206 pays the TPE 204 for the vehicular violation.
- the vehicular violation may be, for example, a toll violation, a parking violation, a traffic violation, and the like. Responsive to step 220 , the TPE 204 pays the VSA 202 for the vehicular violation.
- the VSA 202 receives payment or a dispute of one or more of the vehicular violations from the TPE 204 .
- the functionality for performing violation processing logic is integrated into an existing operating system of the TPE 204 .
- FIG. 3 illustrates in more detail violation processing logic.
- a processing system 300 is illustrated.
- the processing system 300 includes a VSA 102 / 202 that is interoperably coupled to and is in communication with an OCR interface 304 .
- the OCR interface 304 is interoperably coupled to and in communication with a violation processing system 306 .
- the OCR interface may be resident on either the VPE 104 or the TPE 204 .
- the VPS 306 is present on either the VPE 104 or the TPE 204 .
- paper vehicular violation notices are mailed.
- step 112 / 210 at which step OCR extraction is performed as described relative to FIG. 1 and FIG. 2 above. From step 112 / 210 , execution proceeds to step 118 / 218 .
- step 312 a rental or lessee agreement is located on a rental car agreement (RCA) database 314 using, for example, a unique vehicle identifier.
- the unique vehicle identifier may be, for example, a license plate number found via OCR extraction of a vehicular violation notice.
- the RCA database 314 may be, for example, an OracleTM database, a MS AccessTM database, MS SQL, IBM DB’, and the like.
- step 316 execution proceeds to step 316 .
- step 316 if a match is found, execution proceeds to step 318 . If a match is not found, execution proceeds to step 320 .
- step 318 the customer who was responsible for the vehicle at the time of the vehicular violation is charged and, at step 322 , the vehicular violation charges are paid via the VPS 306 .
- step 320 if no match is found, the vehicular violations for which no match was found may be disputed via the VPS 306 .
- FIG. 4 illustrates in more detail an OCR extraction process.
- an OCR extraction process 400 is illustrated that could be used, for example, as step 112 or step 210 .
- the OCR extraction process 400 begins at step 402 and proceeds to step 404 , at which step a paper vehicular violation notice is scanned.
- step 406 vehicular violation data on the paper vehicular violation notice is recognized.
- step 408 data extracted at step 406 is verified and validated.
- a manual correction process of extracted data from step 408 is performed. In some embodiments, step 410 might not be performed.
- the extracted and manually corrected data is exported.
- an original electronic copy of the paper notice of step 404 is loaded to a violation content management system 416 .
- step 416 might not be performed.
- the extracted content is loaded to a violation database 420 .
- the violation database 420 may be, for example, an OracleTM database, a MS AccessTM database, MS SQL, IBM DB’, and the like.
- a rental or lessee agreement for the violation is located for the violation.
- FIG. 5 illustrates communication between a third-party entity (TPE) 502 and a violation processing entity (VPE) 510 .
- the TPE 502 includes information-technology infrastructure 504 , vehicles for rent or lease 506 , and rental agreements 508 . Information regarding a fleet or rental agreement may be communicated to the VPE 510 .
- the VPE 510 includes an interface to one or more of a rental car agreement, toll rental entity, toll authority, or department of motor vehicles 512 . Communication between the VPE 510 and the TPE 502 may take place using connection oriented or communication less communication protocols such as, for example, HDTP, HDTPS, FTP, FTTS, SOAP, or SSH2.
- FIG. 6 is a diagram of a violation management system 600 .
- the violation management system 600 includes an OCR module 602 , a third-party entity (TPE) 604 , violation processing entity (VPE) 608 , violation source agencies (VSA) 610 , and an internal system module 612 .
- the OCR module 602 is operable to use extraction techniques to identify and capture information contained in the paper vehicular violation notices. The extracted information is then communicated to functionality within the VPE 608 .
- the VPE 608 includes an extract-transform-load (ETL) module 620 , a system integrator module 622 , a validation module 624 , an issue tracker module 626 , a violation response module 628 , and a billing module 630 .
- ETL extract-transform-load
- the ETL module 620 is operable to create a schedule for the extracted data to be imported form the OCR module 602 .
- the validation module 624 performs a series of verifications such as, for example, fleet verifications, agreement verifications for the vehicular violation.
- the issue tracker module 626 is operable to store each vehicular violation. For example, for every vehicular violation, the issue tracker module 626 generates a separate ticket. In a typical embodiment, the issue tracker module 626 is operable to track and prioritize each vehicular violation.
- the violation response module 628 is operable to provide responses to various violation agencies.
- the violation agencies may be, for example, Dallas Parking Agency, DART, Dallas Police Department, collection agencies, and the like.
- the violation response module 628 is also operable to set up an automated response to the violation agencies related to the status of vehicular violations issued by the violation agencies.
- the billing module 630 is operable to receive payment from the violators.
- the system integrator module 622 is operable to interact with the TPE 604 and the VSA 610 .
- the VSA 610 may be, for example, an agency issuing vehicular violations.
- the VSA 610 may be, for example, Dallas Parking Agency, DART, Dallas police Department, collection agencies, and the like.
- the TPE 604 includes customer support infrastructure 614 , a rental reservation system 616 , and a billing system 618 .
- the billing system may further include, for example, a rental point-of-sale (POS) system, a customer invoice unit, and the like.
- POS point-of-sale
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Abstract
Description
- This patent application is a continuation of U.S. patent application Ser. No. 13/714,961, filed on Dec. 14, 2012. U.S. patent application Ser. No. 13/714,961 is a continuation of U.S. patent application Ser. No. 12/577,443, filed on Oct. 12, 2009 which is now U.S. Pat. No. 8,363,899. U.S. patent application Ser. No. 12/577,443 claims priority from U.S. Provisional Patent Application No. 61/104,471, filed on Oct. 10, 2008. U.S. patent application Ser. No. 13/714,961, U.S. patent application Ser. No. 12/577,443 and U.S. Provisional Patent Application No. 61/104,471 are incorporated herein by reference.
- 1. Technical Field
- The invention relates generally to automation of processing of vehicular violations and, more particularly, but not by way of limitation, to automation of processing of vehicular violations involving vehicles operated, for example, by a fleet operator or a rental-car agency.
- 2. History of Related Art
- Third-party entities such as, for example, rental agencies, typically receive notices via standard mail from agencies such as, for example, governmental authorities, toll authorities, or the like regarding vehicular violations incurred by customers. The vehicular violations may include, but are not necessarily limited to, toll violations, parking violations, speeding violations, and the like.
- After the notices of the vehicular violations are received, third-party-entity personnel often must manually search rental agreements or other records in order to determine an identity of a customer who was responsible for the violating vehicle at the time the violation occurred. In this way, the customer can be charged for the violation. In other circumstances, the third-party entity may send customer information to the entity from which the vehicular violation notice was received. Processes such as those described above are cumbersome, time-consuming, and expensive.
- A method includes receiving paper comprising information regarding a vehicular violation, the information comprising a unique vehicle identifier and a violation classification, extracting from the paper the unique vehicle identifier and the violation classification via automated pattern recognition, uploading the extracted unique vehicle identifier and violation classification to a database, determining whether the extracted unique vehicle identifier is associated with a predefined plurality of vehicles, responsive to a determination that the unique vehicle identifier is associated with a vehicle of the predefined plurality of vehicles, charging a violation fee for the vehicular violation to a party that was responsible for the vehicle at the time of the vehicular violation, responsive to a determination that the unique vehicle identifier is not associated with the predefined plurality of vehicles, disputing responsibility for the vehicular violation. The above summary of the invention is not intended to represent each embodiment or every aspect of the present invention.
- A computer-program product includes a computer-usable medium having computer-readable program code embodied therein. The computer-readable program code adapted to be executed to implement a method that includes receiving paper comprising information regarding a vehicular violation, the information comprising a unique vehicle identifier and a violation classification, extracting from the paper the unique vehicle identifier and the violation classification via automated pattern recognition, uploading the extracted unique vehicle identifier and the violation classification to a database, determining whether the extracted unique vehicle identifier is associated with a predefined plurality of vehicles, responsive to a determination that the unique vehicle identifier is associated with a vehicle of the predefined plurality of vehicles, charging a violation fee for the vehicular violation to a party that was responsible for the vehicle at the time of the vehicular violation, and responsive to a determination that the unique vehicle identifier is not associated with the predefined plurality of vehicles, disputing responsibility for the vehicular violation.
- A more complete understanding of the method and system of the present invention may be obtained by reference to the following Detailed Description when taken in conjunction with the accompanying Drawings wherein:
-
FIG. 1 is a messaging diagram for a vehicular-violation processing system; -
FIG. 2 illustrates a vehicular-violation processing system; -
FIG. 3 illustrates in more detail violation processing logic; -
FIG. 4 illustrates in more detail an OCR extraction process; -
FIG. 5 illustrates communication between a third-party entity and a violation processing entity; and -
FIG. 6 is a diagram of a violation management system. - Embodiment(s) of the invention will now be described more fully with reference to the accompanying Drawings. The invention may, however, be embodied in many different forms and should not be construed as limited to the embodiment(s) set forth herein. The invention should only be considered limited by the claims as they now exist and the equivalents thereof.
-
FIG. 1 is a messaging diagram for a vehicular-violation processing system. InFIG. 1 , a vehicular-violation processing system 100 includes a violation source agency (VSA) 102, a violation processing entity (VPE) 104, a third-party entity 106 (TPE) and aviolator 108. As illustrated inFIG. 1 , theVPE 104 is interoperably coupled to both the VSA 102 and the TPE 106 and may communicate with each of the VSA 102 and the TPE 106. The TPE 106 and theviolator 108 are interoperably coupled to one another and may communicate with each other. In a typical embodiment, the communication between the VSA 102, VPE 104, TPE 106, and theviolator 108 may take place using connection oriented or communication less communication protocols such as, for example, HDTP, HDTPS, FTP, FTTS, SOAP, or SSH2. - In a typical embodiment, the VSA 102 may be, for example, an agency issuing vehicular violations. For example, the VSA 102 may be, for example, Dallas Parking Agency, DART, Dallas Police Department, collection agencies, and the like. In a typical embodiment, the
VPE 104 may be, for example, an entity for receiving violation data from the VSA 102, performing violation processing logic, and forwarding data to the TPE 106. For example, theVPE 104 acts as a communication channel between the VSA 102 and the TPE 106 for forwarding data from the VSA 102 to the TPE 106 in, for example, real-time, near real-time, or periodic manner. In a typical embodiment, the TPE 106 may be, for example, a vehicle fleet operator such as, for example, a rental car agency, a vehicle lease agency, and the like. In a typical embodiment, theviolator 108 may be, for example, a vehicle operator, a rental vehicle operator, an operator of a leased vehicle at a time when vehicle violation occurred. - Operation of the vehicular-
violation processing system 100 will now be described in further detail beginning atstep 110. Atstep 110, the VSA 102 mails paper vehicular violation notices to theVPE 104. The paper vehicular violation notices may be divided into a plurality of classifications. As an example, the paper vehicular violation notices could each be grouped into one of the following categories: first notice; second notice; collection letter; and court notice. Atstep 112, theVPE 104 applies optical character recognition (OCR) extraction techniques to identify and capture information contained in the paper vehicular violation notices. Fromstep 112, execution proceeds tostep 114. Atstep 114, theVPE 104 loads vehicular violation data obtained viastep 112 to aportal 116. Theportal 116 typically includes a searchable database and other functionality that permits the vehicular violation data from the paper vehicular violation notices to be processed, matched with violator data and otherwise handled in an automated fashion as will be described in further detail hereinbelow. Fromstep 114, execution proceeds tostep 118. Atstep 118, violation processing logic is performed on the vehicular violation data as well as, for example, rental agreement data also contained on theportal 116. - In addition, the TPE 106 at
step 120 accesses the vehicular violation data contained on theportal 116. Moreover, atstep 122, the violator pays the TPE 106 for the vehicular violation. In a typical embodiment, the vehicular violation may be, for example, a toll violation, a parking violation, a traffic violation, and the like. Instep 124, in response to step 122, theTPE 106 pays theVPE 104 for the vehicular violation. In response to step 124, theVSA 102 is paid by theVPE 104. - In another option, as described in more detail below, the
VPE 104 may dispute one or more of the vehicular violations contained in the paper vehicular violation notices 110. In a typical embodiment, upon disputing one or more of the vehicular violations, theVPE 104 is required to provide evidence of non-responsibility for the vehicle at a time of vehicular violation. For example, the evidence of non-responsibility may include, for example, vehicle sale documents, vehicle lease-return documents, and the like. In the embodiment illustrated inFIG. 1 , theVPE 104 is a stand-alone unit acting as a communication channel between theVSA 102 and theTPE 106 for performing violation processing logic on data received from theVSA 102 and forwarding to theTPE 106. -
FIG. 2 illustrates a vehicular-violation processing system. InFIG. 2 , a vehicular-violation processing system 200 includes aVSA 202, aTPE 204, and aviolator 206. TheTPE 204 is interoperably coupled to and is in communication with both theVSA 202 and theviolator 206. Atstep 208, theVSA 202 mails paper vehicular violation notices to theTPE 204. TheTPE 204 applies OCR extraction techniques atstep 210 to the paper vehicular violation notices obtained viastep 208. Fromstep 210, execution proceeds to step 212, at which step vehicular violation data obtained viastep 210 is loaded to a portal 214. - In a typical embodiment, the portal 214 includes a database onto which the vehicular violation data obtained in
step 210 is loaded. The portal 214 may also include rental agreement and other data maintained by theTPE 204. At step 216, the TPE may permit customer support access to the vehicular violation data via theportal 214. Atstep 218, violation processing logic is performed on the vehicular violation data and possibly on other data on the portal 214. Atstep 220, theviolator 206 pays theTPE 204 for the vehicular violation. In a typical embodiment, the vehicular violation may be, for example, a toll violation, a parking violation, a traffic violation, and the like. Responsive to step 220, theTPE 204 pays theVSA 202 for the vehicular violation. Responsive to step 222, atstep 224, theVSA 202 receives payment or a dispute of one or more of the vehicular violations from theTPE 204. In the embodiment illustrated inFIG. 2 , the functionality for performing violation processing logic is integrated into an existing operating system of theTPE 204. -
FIG. 3 illustrates in more detail violation processing logic. InFIG. 3 , aprocessing system 300 is illustrated. Theprocessing system 300 includes aVSA 102/202 that is interoperably coupled to and is in communication with anOCR interface 304. TheOCR interface 304 is interoperably coupled to and in communication with aviolation processing system 306. Those having skill in the art will appreciate that the OCR interface may be resident on either theVPE 104 or theTPE 204. In addition, in similar fashion, theVPS 306 is present on either theVPE 104 or theTPE 204. Atstep 110/208, paper vehicular violation notices are mailed. Fromstep 110/208, execution proceeds to step 112/210, at which step OCR extraction is performed as described relative toFIG. 1 andFIG. 2 above. Fromstep 112/210, execution proceeds to step 118/218. - Further detail relative to an exemplary method for performing the violation processing logic of
step 118 or step 218 will now be provided. Fromstep 112/210, execution proceeds to step 312. Atstep 312, a rental or lessee agreement is located on a rental car agreement (RCA)database 314 using, for example, a unique vehicle identifier. In a typical embodiment, the unique vehicle identifier may be, for example, a license plate number found via OCR extraction of a vehicular violation notice. In a typical embodiment, theRCA database 314 may be, for example, an Oracle™ database, a MS Access™ database, MS SQL, IBM DB’, and the like. Fromstep 312, execution proceeds to step 316. Atstep 316, if a match is found, execution proceeds to step 318. If a match is not found, execution proceeds to step 320. Atstep 318, the customer who was responsible for the vehicle at the time of the vehicular violation is charged and, at step 322, the vehicular violation charges are paid via theVPS 306. Atstep 320, if no match is found, the vehicular violations for which no match was found may be disputed via theVPS 306. -
FIG. 4 illustrates in more detail an OCR extraction process. InFIG. 4 , anOCR extraction process 400 is illustrated that could be used, for example, asstep 112 orstep 210. TheOCR extraction process 400 begins atstep 402 and proceeds to step 404, at which step a paper vehicular violation notice is scanned. Atstep 406, vehicular violation data on the paper vehicular violation notice is recognized. Atstep 408, data extracted atstep 406 is verified and validated. Atstep 410, a manual correction process of extracted data fromstep 408 is performed. In some embodiments,step 410 might not be performed. - At
step 412, the extracted and manually corrected data is exported. Atstep 414, an original electronic copy of the paper notice ofstep 404 is loaded to a violationcontent management system 416. In some embodiments,step 416 might not be performed. Atstep 418, the extracted content is loaded to aviolation database 420. In a typical embodiment, theviolation database 420 may be, for example, an Oracle™ database, a MS Access™ database, MS SQL, IBM DB’, and the like. Atstep 422, a rental or lessee agreement for the violation is located for the violation. At step 424, execution ends. -
FIG. 5 illustrates communication between a third-party entity (TPE) 502 and a violation processing entity (VPE) 510. TheTPE 502 includes information-technology infrastructure 504, vehicles for rent orlease 506, andrental agreements 508. Information regarding a fleet or rental agreement may be communicated to theVPE 510. TheVPE 510 includes an interface to one or more of a rental car agreement, toll rental entity, toll authority, or department ofmotor vehicles 512. Communication between theVPE 510 and theTPE 502 may take place using connection oriented or communication less communication protocols such as, for example, HDTP, HDTPS, FTP, FTTS, SOAP, or SSH2. -
FIG. 6 is a diagram of a violation management system 600. The violation management system 600 includes anOCR module 602, a third-party entity (TPE) 604, violation processing entity (VPE) 608, violation source agencies (VSA) 610, and aninternal system module 612. In a typical embodiment, theOCR module 602 is operable to use extraction techniques to identify and capture information contained in the paper vehicular violation notices. The extracted information is then communicated to functionality within theVPE 608. - In a typical embodiment, the
VPE 608 includes an extract-transform-load (ETL)module 620, asystem integrator module 622, avalidation module 624, anissue tracker module 626, aviolation response module 628, and abilling module 630. In a typical embodiment, theETL module 620 is operable to create a schedule for the extracted data to be imported form theOCR module 602. Once the data is imported from theOCR module 602 by theETL module 620, thevalidation module 624 performs a series of verifications such as, for example, fleet verifications, agreement verifications for the vehicular violation. - The
issue tracker module 626 is operable to store each vehicular violation. For example, for every vehicular violation, theissue tracker module 626 generates a separate ticket. In a typical embodiment, theissue tracker module 626 is operable to track and prioritize each vehicular violation. - The
violation response module 628 is operable to provide responses to various violation agencies. The violation agencies may be, for example, Dallas Parking Agency, DART, Dallas Police Department, collection agencies, and the like. Theviolation response module 628 is also operable to set up an automated response to the violation agencies related to the status of vehicular violations issued by the violation agencies. Thebilling module 630 is operable to receive payment from the violators. - In a typical embodiment, the
system integrator module 622 is operable to interact with theTPE 604 and theVSA 610. In a typical embodiment, theVSA 610 may be, for example, an agency issuing vehicular violations. For example, theVSA 610 may be, for example, Dallas Parking Agency, DART, Dallas Police Department, collection agencies, and the like. In a typical embodiment, theTPE 604 includescustomer support infrastructure 614, arental reservation system 616, and abilling system 618. In a typical embodiment, the billing system may further include, for example, a rental point-of-sale (POS) system, a customer invoice unit, and the like. - Although various embodiments of the method and apparatus of the present invention have been illustrated in the accompanying Drawings and described in the foregoing Detailed Description, it will be understood that the invention is not limited to the embodiments disclosed, but is capable of numerous rearrangements, modifications and substitutions without departing from the spirit of the invention as set forth herein.
Claims (21)
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Also Published As
Publication number | Publication date |
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US20140019349A1 (en) | 2014-01-16 |
US8363899B2 (en) | 2013-01-29 |
EP2335197A4 (en) | 2012-08-22 |
US8738525B2 (en) | 2014-05-27 |
EP2335197A1 (en) | 2011-06-22 |
WO2010042923A1 (en) | 2010-04-15 |
US20100111423A1 (en) | 2010-05-06 |
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