TWM636612U - Trust digital feedback system - Google Patents

Abstract

A trust digital feedback system includes a trust digital feedback server and a mobile phone. After scanning the two-dimensional barcode by the mobile phone, the mobile phone can connect to the trust digital feedback server through the internet to input information of a trust commissioner service form.

Description

Trust Digital Rewards System

The present invention relates to a digital feedback system. In particular, it relates to a trust digital feedback system.

In recent years, with the advancement and development of information technology and the advent of the era of big data, the business model of the traditional financial industry has changed rapidly, and financial technology has become the focus of attention. Digitization has also brought other applications into the financial industry, developing new forms of financial services and products, and making the financial service process more simplified and more effective. Technology improves the synergy of financial services, and financial services have developed more financial technology applications. Through technological innovation, more financial service models have been created and synergistic effects have been created.

With the advancement of financial technology, the pipeline of financial transactions is also increasing. With the increasing development of the computer industry and the Internet, various electronic transaction methods and payment tools have also become tools for daily transactions.

In order to meet the needs of rapid economic development and the establishment of additional financial institutions, the government considers the coexistence of banks and trust business institutions in Europe, America, Japan and other countries, discusses the establishment of trust investment companies, and sets up a special chapter for trust investment companies in the Banking Law for the purpose of establishing and managing them. According to the basis, the trust business is slightly in its infancy.

Before the promulgation of the Trust Law, the legal systems related to the trust business were scattered in the Banking Law, the Movable Property Secured Transaction Law, and the Urban Renewal Regulations. The Trust Law was promulgated in 1985 to determine the characteristics of trust property and the rights and obligations of the settlor, trustee, and beneficiary. The Trust Industry Law was promulgated in the 1989 Trust Industry Law, which established the operating norms and supervision mechanism of the trust industry. The competent authority is the Ministry of Finance. In addition, trust registration regulations and trust-related tax systems were revised in the 1990s to establish the legal basis for trusts. The Financial Assets Securitization Regulations in 1991 and the Real Estate Securitization Regulations in 1992 were promulgated, and the trust legal system has been perfected.

Trust function The trust system is quite flexible in operation. It is applied to the family and has the functions of maintaining property, avoiding waste, executing wills, and taking care of family members. Applied in business, it has the functions of facilitating enterprises to raise funds, improving the efficiency of fund or property management, and taking care of employees' retirement life. Applied to society, it can also be dedicated to charity and public welfare undertakings through the establishment of charitable trusts.

Therefore, trust functions cover a wide range, and can be roughly divided into functions such as property management, quantity conversion, right nature conversion, time conversion, public welfare functions, transaction guarantees, and transaction security.

The extensive and diverse property applications of the trust business require the trust specialist to negotiate with the client so that the client can fully understand the relevant trust business. It helps to optimize the trust services of trust commissioners to achieve better trust services.

The novel content is intended to provide a simplified summary of the disclosure to provide the reader with a basic understanding of the disclosure. This summary is not an exhaustive overview of the disclosure, and it is not intended to identify key/critical elements of embodiments of the invention or to delineate the scope of the invention.

One of the purposes of this new content is to provide a trust digital feedback system, which can provide instant and convenient information feedback, which helps to improve the trustworthiness of the trust, expand the scope of trust business, and improve the overall performance and quality of the trust business. performance.

To achieve the above purpose, one technical aspect of the present invention relates to a trust digital feedback system including a trust digital feedback server and a mobile phone. After the mobile phone scans the two-dimensional barcode, it uses the network to connect to the trust digital feedback server to input the information of a trust specialist service form.

In some embodiments, the trust digital feedback server includes a service form providing module, which is used to generate a trust officer service form.

In some embodiments, the trust digital feedback server further includes a customer feedback information input module connected to the service form providing module for customers to fill in the trust specialist service form.

In some embodiments, the trust digital feedback server further includes a data storage module connected to the customer feedback information input module to store the data of the trust specialist service form filled by the customer.

In some embodiments, the trust digital feedback server further includes a data analysis module connected to the data storage module to analyze the data stored in the trust commissioner service form of the data storage module.

In some embodiments, the trust digital feedback server further includes a service item improvement module, which is connected to the data analysis module, and modifies the questionnaire content of the trust specialist service form according to the analysis result of the data analysis module.

In some embodiments, the trust digital feedback server further includes a quality improvement module, which is connected to the service item improvement module, and provides service suggestions for trust specialists according to the analysis results of the data analysis module.

In some embodiments, the trust digital feedback server further includes a reply module connected to the quality improvement module, and responds to the customer according to the analysis result of the data analysis module.

In some embodiments, the trust digital feedback system further includes a tablet computer, which connects to the trust digital feedback server through the network after scanning the two-dimensional barcode, so as to input the information of the trust commissioner's service form.

In some embodiments, the trust digital feedback system further includes a notebook computer, which connects to the trust digital feedback server through the network after scanning the two-dimensional barcode, so as to input the information of the trust officer's service form.

Therefore, the trust digital feedback system can effectively and quickly allow trust customers to connect to the trust digital feedback server immediately and conveniently after the visit of the trust customer specialist for information feedback, which helps to enhance trust customer loyalty It can further expand the scope of trust business, and at the same time enhance the sense of trust between business personnel and customers, thereby improving the overall performance and performance of trust business.

The following is a detailed description of the embodiments in conjunction with the accompanying drawings, but the provided embodiments are not used to limit the scope of the disclosure, and the description of the structure and operation is not used to limit the order of its execution. Any recombination of components The structure and the devices with equivalent functions are all within the scope of this disclosure. In addition, the drawings are for illustrative purposes only and are not drawn to original scale. To facilitate understanding, the same elements or similar elements will be described with the same symbols in the following description.

In addition, the words (terms) used in the entire specification and the scope of the patent application, unless otherwise specified, generally have the ordinary meaning of each word used in this field, in the disclosed content and in the special content . Certain terms used to describe the disclosure are discussed below or elsewhere in this specification to provide those skilled in the art with additional guidance in describing the disclosure.

In the embodiments and the scope of the patent application, unless the article is specifically limited in the context, "a" and "the" can generally refer to a single or plural. The numbers used in the steps are only used to mark the steps for the convenience of description, and are not used to limit the sequence and implementation.

Secondly, the words "comprising", "including", "having", "containing" and so on used in this article are all open terms, meaning including but not limited to.

Figure 1 is a schematic diagram of a trust digital feedback system according to an embodiment of the present invention, and Figure 2 is a schematic diagram of a trust digital feedback server of the trust digital feedback system.

First, referring to FIG. 1 , as shown in the figure, the trust digital reward system 100 includes a trust digital reward server 110 and a mobile phone 120 . The mobile phone 120 can scan the two-dimensional barcode (QR code) through the lens, and connect to the trust digital feedback server 110 through the network, so as to allow the customer to input the information of the trust specialist service form.

The two-dimensional barcode mentioned therein is Quick Response Code (QR Code). With the rise of smart phones, the application of QR Code is becoming more and more widespread. Just take out your mobile phone and open the app, whether it is an electronic poster, personal business card, or electronic payment, and you can get the information contained in the image by scanning it.

QR Code is a type of two-dimensional barcode. After the amount of information that one-dimensional barcode can carry is not enough to meet the demand, two-dimensional barcode came into being. It can be traced back to Japan in 1994. It was invented by Denso Wave, an auto parts company, to track goods on the production line and to allow barcodes to accommodate Japanese kanji and kana information.

The biggest difference from the one-dimensional barcode is that the two-dimensional barcode can carry more data, while the types of information that can be stored in the QR Code include numbers, letters, binary (bytes), and Japanese and Chinese characters. Generally speaking, the information represented by a one-dimensional barcode is mostly "digital code", and the number is used to identify the product, but the two-dimensional barcode can allow Japanese and Chinese characters to be directly recorded in the barcode, that is, let the barcode represent a sentence, or A string of URLs.

The standard of two-dimensional barcode was released in 1999, and its applications include logistics, ticket checking, and website login. The Japanese two-dimensional barcode standard was announced in 1999, and its corresponding ISO international standard (ISO/IEC 18004) was recognized by ISO (International Organization for Standardization) as an international standard in 2000.

Therefore, in addition to being able to record Japanese and Chinese characters, the 2D barcode has a fast recognition speed, can be recognized in 360 degrees, has high fault tolerance, and has a small footprint, making it widely used in product tracking and item tracking. identification, document management, etc. In addition, personal business cards, website logins and other places often see traces of two-dimensional barcodes.

Generally, there are about 40 different size versions of common 2D barcodes. The versions are distinguished according to storage density and structure. The composition and structure of each 2D barcode and the amount of information that can be stored are not exactly the same. The size version of the 2D barcode is marked with "Version". For example, version 1, that is, Version 1, the size of the 2D barcode is 21x21 bits, the size of the Version 2 2D barcode is 25x25 bits, and the size of the Version 40 2D barcode is It is 177x177 bits. The higher the Version, the larger the size of the 2D barcode and the more information it can carry.

The two-dimensional barcode is composed of countless small black and white grids, and each grid is a bit (bits). It takes 3 and 1/3 bits to form a pure number, that is, 3 and 1/3 small grids. An ISO 8859-1 encoded binary character requires 8 bits, that is, 8 small grids. Taking Version 40 with the largest information capacity and L-level QR Code as an example, pure numbers can hold up to 7089 numbers, that is, it can represent 7089 numbers from 0 to 9, which will greatly increase the capacity of two-dimensional barcodes. amount of information.

In some embodiments, the trust digital feedback system 100 can also use a tablet computer 130 to scan the two-dimensional barcode, and then use the network to connect to the trust digital feedback server 110 to input the information of the trust commissioner service form, which does not depart from this document. The new spirit and scope of protection.

In some embodiments, the trust digital feedback system 100 can also use a notebook computer 140 to scan the two-dimensional barcode, and then use the network to connect to the trust digital feedback server 110 to input the information of the trust commissioner service form, which does not depart from The spirit and scope of protection of the present invention.

In some embodiments, the trust digital feedback server 110 includes a service form providing module 210 for generating a trust officer service form.

In some embodiments, the trust digital feedback server 110 further includes a customer feedback information input module 220 connected to the service form providing module 210 for customers to fill in the trust specialist service form. Among them, the trust commissioner service form includes questionnaire content, for example, options such as great service, good service, or service to be strengthened, etc., and can be determined by the customer based on the information provided by the trust commissioner during the visit or the quality and professionalism of the service. Rating or commenting will be used to improve the service quality and professional ability of trust commissioners in the future.

In some embodiments, the trust digital feedback server 110 further includes a data storage module 230 connected to the customer feedback information input module 220 to store the data of the trust specialist service form filled by the customer. In some embodiments, the data storage module 230 can be a hard disk, an optical disk, a memory or any other storage media, all of which do not depart from the spirit and protection scope of the present invention.

In some embodiments, the trust digital feedback server 110 further includes a data analysis module 240 connected to the data storage module 230 to analyze the data of the trust commissioner service form stored in the data storage module 230 .

In some embodiments, the trust digital feedback server 110 further includes a service item improvement module 250, which is connected to the data analysis module 240, and according to the analysis results of the data analysis module 240, the questionnaire content of the trust specialist service form is modified, In order to improve the professionalism of the trust commissioner's service form, and better meet the needs of customers.

In some embodiments, the trust digital feedback server 110 further includes a quality improvement module 260, which is connected to the service item improvement module 250. According to the analysis results of the data analysis module 240, it provides suggestions for trust specialist services, such as Change the items of the service or change the method and content of the service, etc.

In some embodiments, the trust digital feedback server 110 further includes a reply module 270 connected to the quality improvement module 260, and according to the analysis result of the data analysis module 240, reply the customer with an appropriate response, such as receiving After the content of the customer's trust specialist service form, send back a thank you for your reply, I am very happy to serve you, or when the problem reported by the customer is solved, reply to the customer with the solution to the problem, and thank you, or provide the customer Corresponding products and services do not deviate from the spirit and protection scope of the present invention.

In view of this, the trust digital feedback system disclosed in this model can effectively and quickly allow trust customers to connect to the trust digital feedback server immediately and conveniently after the visit of the trust customer specialist for information feedback, which helps to improve The loyalty of trust customers can further expand the scope of trust business, and at the same time enhance the sense of trust between business personnel and customers, thereby improving the overall performance and performance of trust business.

Although the present disclosure has been disclosed above in terms of implementation, it is not intended to limit this disclosure. Any person with ordinary knowledge in the field may make various changes and modifications without departing from the spirit and scope of this disclosure. Therefore, this disclosure The scope of protection shall be determined by the scope of the attached patent application.

100: Trust Digital Reward System 110: Trust digital feedback server 120: mobile phone 130: Tablet PC 140: Notebook computer 210: Service Form Provider Module 220:Customer feedback information input module 230: Data storage module 240: Data analysis module 250: Service item improvement module 260: Quality Improvement Module 270:Reply module

In order to make the above and other purposes, features, advantages and embodiments of the present disclosure more comprehensible, the accompanying drawings are described as follows: Fig. 1 is a schematic diagram of a trust digital feedback system according to an embodiment of the present invention. FIG. 2 is a schematic diagram of a trust digital feedback server of a trust digital feedback system according to an embodiment of the present invention.

100: Trust Digital Reward System

110: Trust digital feedback server

120: mobile phone

130: Tablet PC

140: Notebook computer

Claims (10)

A trust digital feedback system, including: a trusted digital feedback server; and A mobile phone, after scanning a two-dimensional barcode, uses the network to connect to the trust digital feedback server, so as to input the information of a trust specialist service form. The trust digital feedback system as described in Claim 1, wherein the trust digital feedback server includes: A service form providing module generates the service form of the trust officer. The trust digital feedback system as described in claim 2, wherein the trust digital feedback server further includes: A customer feedback information input module is connected to the service form providing module for customers to fill out the trust specialist service form. The trust digital feedback system as described in claim 3, wherein the trust digital feedback server further includes: A data storage module, connected to the customer feedback information input module, to store the data of the trust commissioner service form filled by the customer. The trust digital feedback system as described in Claim 4, wherein the trust digital feedback server further includes: A data analysis module is connected to the data storage module to analyze the data of the trust commissioner service form stored in the data storage module. The trust digital feedback system as described in Claim 5, wherein the trust digital feedback server further includes: A service item improvement module is connected to the data analysis module, and modifies the questionnaire content of the trust commissioner's service form according to the analysis result of the data analysis module. The trust digital feedback system as described in Claim 6, wherein the trust digital feedback server further includes: A quality improvement module, which is connected to the service item improvement module, and provides suggestions for trust commissioner services according to the analysis results of the data analysis module. The trust digital feedback system as described in Claim 7, wherein the trust digital feedback server further includes: A reply module, connected to the quality improvement module, and replying to the customer according to the analysis result of the data analysis module. The trust digital feedback system as described in Claim 1 further includes a tablet computer, which connects to the trust digital feedback server through the network after scanning the two-dimensional barcode, so as to input the information of the trust specialist service form. The trust digital feedback system as described in Claim 1 further includes a notebook computer, after scanning the two-dimensional barcode, using the network to connect to the trust digital feedback server to input the information of the trust specialist service form.

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