TWM630533U - Workload-based reminder system - Google Patents

Abstract

The present invention develops a workload-based reminder system, which is used to detect the cumulative amount of work processing, physiological information, and input instructions when the operator performs administrative work, so as to analyze the workload of the above-mentioned operators, And check whether each workload exceeds the preset load threshold. If it exceeds, at least one reminder message is generated to remind the above-mentioned workers to take rest or activities, so as to avoid the above-mentioned workers from being unwell during the operation.

Description

Workload-based reminder system

A reminder system, especially a workload-based reminder system for administrative staff such as counter staff, customer service staff, or bank tellers.

In today's fast-paced environment, people tend to ignore their own health status and continuously accumulate various pressures, leading to the trend of various diseases being younger. According to the Bureau of Labor Insurance, over the past 10 years, there have been 255 people who have died from overwork due to cerebrovascular disease caused by overwork. The cases of "death from overwork" are not limited to the physically exhausting work of doctors, workers, and operators, but also in relatively static administrative work (such as counter staff, customer service staff, or bank tellers), and there is a considerable risk of "death from overwork". ".

Accordingly, how to analyze the workload of the operator through the existing operation device (such as: counter device, terminal device or portable device) of the operator, and give timely reminders, has become a problem to be solved in the technical field. The problem.

In order to solve the above problems, the present invention provides a reminder system based on workload. The reminder system based on workload can be based on the workload accumulated by the operator in a certain period of time, physiological signals or keyboard and mouse command input volume, The workload of the above-mentioned operators is calculated based on various weight indicators, and when the above-mentioned workload exceeds the preset load threshold, the system is used to remind the above-mentioned operators to take rest or activities.

Specifically, according to an embodiment, the above-mentioned reminder system based on workload is connected to at least one server, and the server provides an operation processing interface for at least one operator to process operations of a plurality of administrative affairs, and correspondingly generate at least one 1. Processing information. The above workload-based reminder system includes a job execution device. The above-mentioned job execution device is connected to the above-mentioned server by a signal to provide the above-mentioned operator to handle the plurality of administrative affairs, and the above-mentioned job execution device includes a connection module and a comparison module.

According to another embodiment, the connection module is used to connect to the operation processing interface of the server, so that the operator can process the plurality of administrative affairs and return at least one operation instruction, wherein the server will According to the above-mentioned operation instruction, the operation progress of at least one of the above-mentioned plurality of administrative affairs is updated, and the above-mentioned processing information is generated. The above-mentioned comparison module, the signal is connected to the above-mentioned server, has a plurality of weight indicators and a plurality of load thresholds, and the above-mentioned processing information corresponds to at least one of the above-mentioned plurality of weight indicators, so as to calculate the first time of the above-mentioned operator within a preset time. A workload, wherein when the first workload reaches at least one of the plurality of load thresholds, a reminder message will be generated to remind the operator to take a rest or an activity.

According to another embodiment, the above-mentioned reminder system based on workload further includes a physiological value detection device, the signal is connected to the above-mentioned comparison module, and continuously detects at least one physiological signal from the above-mentioned operator, so as to generate and return a physiological value detection device. The measurement information is sent to the comparison module, wherein the physiological detection information corresponds to at least one of the plurality of weight indicators, so as to calculate the second workload of the operator within the second preset time, wherein when the first 2. When the workload reaches at least one of the above-mentioned plurality of load thresholds, the above-mentioned reminder message will be generated to remind the above-mentioned operators to take rest or activities.

According to another embodiment, the above-mentioned physiological signals include facial expressions, eye movement speed, blink speed, and cardiovascular values.

According to another embodiment, the operation execution device further includes a command input statistics module, and a signal is connected to the comparison module. When the operator continues to use the signal to connect to the input unit of the operation execution device, the operator is continuously detected. The command input information generated by the above-mentioned input unit is returned to the above-mentioned comparison module, wherein the above-mentioned command input information corresponds to at least one of the above-mentioned plurality of weight indicators, so as to calculate the number of the above-mentioned operators within the third preset time. Three workloads, wherein when the third workload reaches at least one of the plurality of load thresholds, the reminder message will be generated to remind the operator to take a rest or an activity.

According to another embodiment, the above-mentioned input unit is selected from the group consisting of a mouse and a keyboard.

According to another embodiment, the aforementioned administrative transactions are banking, insurance or securities.

According to another embodiment, the above-mentioned reminder message will be further transmitted to a third-party device of the safety personnel and/or the robot, so as to remind or rescue the above-mentioned operator through the above-mentioned safety personnel and/or the above-mentioned robot.

According to another embodiment, the job execution device further includes an output unit, which is connected to the job execution device with a signal to output the reminder message to remind the operator, and the output device is selected from a screen, a speaker, and a facsimile machine.

According to the above, the claimed functions of the present invention include: (1) The system can be embedded or connected to the original terminal system, so there will be no difference in use for operators. (2) As mentioned above, the system calculates the workload of operators by collecting various values through background processing, and continuously monitors whether the workload exceeds the preset load threshold. If it exceeds, immediately remind the above-mentioned operators to take breaks or activities. (3) The present invention calculates the above-mentioned workload through a plurality of weight indicators, and the above-mentioned weight indicators can be set according to big data analysis or personalization to reflect the reminder message required by each of the above-mentioned operators.

In order to describe the various embodiments of the present invention more specifically, the following description is supplemented by the accompanying drawings.

Please also refer to Figure 1-2. FIG. 1 is a schematic diagram of a first architecture of a workload-based reminder system according to an embodiment of the present invention. FIG. 2 is a schematic diagram of a second architecture of a workload-based reminder system according to an embodiment of the present invention. In FIG. 1 , the above-mentioned workload-based reminder system 100 is connected to at least one server 200 with a signal, and the above-mentioned server 200 provides an operation processing interface to allow at least one operator to process operations of a plurality of administrative affairs, and correspondingly generate at least one Process information. The above workload-based reminder system 100 includes a job execution device 120 . The job execution device 120 is connected to the server 200 by signals to provide the operator to handle the plurality of administrative affairs. The job execution device 120 includes a connection module 122 and a comparison module 124 . The workload-based reminder system 100 can be, for example, a server host, a leased cloud host, or a service device formed by a combination of multiple hosts, and is capable of information processing and network connection. The above-mentioned server 200 can be, for example, a computer device capable of information processing and network connection. The above-mentioned job execution device 120 can be, for example, a computer device with a connection capability.

According to another embodiment, the connection module 122 is used to connect to the operation processing interface of the server 200, so that the operator can process the plurality of administrative affairs and return at least one operation instruction, wherein the server The device 200 will update the operation progress of at least one of the above-mentioned administrative affairs according to the above-mentioned operation instruction, and generate the above-mentioned processing information. The above-mentioned comparison module 124 is connected to the above-mentioned server 200 by a signal, and has a plurality of weight indicators and a plurality of load thresholds, and the above-mentioned processing information corresponds to at least one of the above-mentioned plurality of weight indicators, so as to calculate the above-mentioned operating personnel within a preset time. The first workload, wherein when the first workload reaches at least one of the plurality of load thresholds, a reminder message will be generated to remind the operator to take a rest or an activity.

According to another embodiment, the above-mentioned workload-based reminder system further includes a physiological value detection device 140, the signal is connected to the above-mentioned comparison module 124, and continuously detects at least one physiological signal from the above-mentioned operator to generate and return it. The physiological detection information is sent to the comparison module 124, wherein the physiological detection information corresponds to at least one of the plurality of weight indicators, so as to calculate the second workload of the operator within the second preset time, wherein When the second workload reaches at least one of the plurality of load thresholds, the reminder message will be generated to remind the operator to take a rest or an activity.

According to another embodiment, the above-mentioned physiological signals include facial expressions, eye movement speed, blink speed, and cardiovascular values.

In FIG. 2 , according to another embodiment, the job execution device 120 further includes a command input statistics module 126 , and the signal is connected to the comparison module 124 . When the operator continues to use the signal to connect to the input unit of the job execution device 120 At 300 , the command input information generated by the operator through the input unit 300 is continuously detected and returned to the comparison module 124 , wherein the command input information corresponds to at least one of the plurality of weight indicators to calculate The third workload of the operator within the third preset time, wherein when the third workload reaches at least one of the plurality of load thresholds, the reminder message will be generated to remind the operator to take a rest or activity.

In FIG. 2 , according to another embodiment, the above-mentioned input unit 300 is selected from the group consisting of a mouse and a keyboard.

According to another embodiment, the aforementioned administrative transactions are banking, insurance or securities.

In FIG. 2 , according to another embodiment, the above-mentioned reminder message will be further transmitted to the safety personnel and/or the third-party device 400 of the robot, so as to remind or rescue the above-mentioned operator through the above-mentioned safety personnel and/or the above-mentioned robot.

In FIG. 2 , according to another embodiment, the operation execution device further includes an output unit 160 , which is connected to the operation execution device 120 with a signal to output the reminder message to remind the operator. The output device 160 is selected from a screen, a speaker, and a fax machine.

According to another embodiment, the above-mentioned connection module 122 , the above-mentioned comparison module 124 and the above-mentioned command input statistics module 126 may be implemented by hardware circuits and software, or all of them may be implemented by hardware circuits.

Please also refer to Figures 1-3. FIG. 3 is a flowchart illustrating an implementation of a workload-based reminder system according to an embodiment of the present invention. Figure 3 includes steps 500-600, which are detailed below.

In step 500, the operator connects to the server 200 through the signal of the operation execution device 120 (eg, a terminal device) to process a plurality of administrative affairs.

In step 520a, the processing information generated by the operator processing each administrative office through the operation executing device 120 is collected, and the process proceeds to step 540a.

In step 520b, the physiological signals of the operator are collected, and the process proceeds to step 540b. The above physiological signals include facial expressions, eye movement speed, blink speed, and cardiovascular values.

In step 520c, command input information is collected. The above-mentioned command input information is generated by the operator by using a signal to connect the input unit 300 of the above-mentioned operation executing device 120, and the process proceeds to step 540c. The above-mentioned input unit 300 is selected from the group consisting of a mouse and a keyboard.

In step 540a, calculate the first workload of the operator within the preset time, and proceed to step 560. The above-mentioned first workload may be, for example, a highly complex work in which the operator has accumulated a weight index of 10 points within 30 minutes. Embodiments of the complexity of the first workload calculation basis and the weight indicators corresponding to the work item examples are shown in Table 1 below: Table 1: The first workload calculation basis the complexity Sample work item Weight indicator high Inherit the job 10 middle Open an account 5 Low Change pleats, pay bills, (collect) save money, etc. 2

In step 540b, calculate the second workload of the operator within the preset time, and proceed to step 560. For example, the second workload may be: within 10 minutes, the blink rate of the operator is detected to be lower than 5 times/min, indicating that the operator may have fallen asleep, and 10 points of the weight index will be accumulated. Examples of weight indicators corresponding to physiological signals on which the second workload calculation basis is based are shown in Table 2 below: Table 2: Second workload calculation basis immediate physiological state State example Weight indicator bad Obvious trance, fell asleep 10 ordinary A little trance, about to fall asleep 5 good No abnormality 2

In step 540c, calculate the third workload of the operator within the preset time, and proceed to step 560. For example, the above-mentioned third workload may be: within 20 minutes, the operator has continuously used the mouse or the keyboard to generate commands and input information, and the weight index will be accumulated to 10 points. Examples of weight indicators corresponding to the command input information on the third workload calculation basis are shown in Table 3 below: Table 3: Third workload calculation basis command input information state Weight indicator Lasts for 20 minutes high frequency of use 10 Lasts for 10 minutes Moderate frequency of use 5 Lasts for 5 minutes low frequency of use 2

In step 560, it is compared whether each workload amount (selected from the first workload, the second workload and the third workload) exceeds at least one of a plurality of load thresholds. If yes, go to step 580; if no, go to step 600. For example, if the score of any one of the corresponding weight indicators of each workload is greater than 20 points, then jump to step 580 .

In step 580, a reminder message is generated to remind the operator to take a rest or an activity. The above reminder message can remind the operator through the display or speaker.

In step 600, the workloads of the above-mentioned workers are continuously detected.

The present invention is only disclosed by preferred embodiments herein. However, any person skilled in the art should understand that the above-mentioned embodiments are only used to describe the present invention, and are not intended to limit the scope of the claimed patent rights of the present invention. All changes or substitutions that are equal or equivalent to the above embodiments should be construed as being covered within the spirit or scope of the present invention. Therefore, the protection scope of this new model shall be defined by the following patent application scope.

100: Workload-based reminder system 120: Job execution device 122: Connection module 124: Comparison module 126: Command input statistics module 140: Physiological value detection device 160: output unit 200: Server 300: input unit 400: Third party device 500-600: Steps

In order to make the above-mentioned technology and other objects, features, advantages and embodiments of the present invention more clearly understood, the accompanying drawings are described as follows: FIG. 1 is a schematic diagram of a first architecture of a workload-based reminder system according to an embodiment of the present invention. FIG. 2 is a schematic diagram of a second architecture of a workload-based reminder system according to an embodiment of the present invention. FIG. 3 is a flowchart illustrating an implementation of a workload-based reminder system according to an embodiment of the present invention.

100: Workload-based reminder system

120: Job execution device

122: Connection module

124: Comparison module

126: Command input statistics module

140: Physiological value detection device

200: Server

Claims (8)

A workload-based reminder system, the signal is connected to at least one server, the server provides an operation processing interface to allow at least one operator to process operations of a plurality of administrative affairs, and correspondingly generates at least one processing information, including: An operation execution device, the signal is connected to the server to provide the operator to handle the administrative affairs, wherein the operation execution device includes: a connection module for connecting to the operation processing interface of the server, so that the operator can handle the administrative affairs and return at least one operation instruction, Wherein, the server will update the operation progress of at least one of the administrative affairs according to the operation instruction, and generate the processing information; and a comparison module, the signal is connected to the server, and has a plurality of weight indexes and a plurality of load thresholds, the processing information is corresponding to at least one of the weight indexes, so as to calculate a The first workload, Wherein, when the first workload reaches at least one of the load thresholds, a reminder message will be generated to remind the operator to take a rest or an activity. As in the workload-based reminder system of claim 1, the operation execution device further comprises a physiological value detection device, the signal is connected to the comparison module for continuously detecting at least one physiological signal from the operator, so as to Generating and returning a physiological detection information to the comparison module, wherein the physiological detection information corresponds to at least one of the weight indicators, so as to calculate a second predetermined time period of the operator A workload, wherein when the second workload reaches at least one of the load thresholds, the reminder message will be generated to remind the operator that a rest or activity is required. The workload-based reminder system of claim 1, wherein the physiological signals include facial expressions, eye movement speed, blink speed, and cardiovascular values. The workload-based reminder system according to claim 1, the operation execution device further comprises a command input statistics module, and a signal is connected to the comparison module. When the operator continues to use the signal to connect to a When the input unit is used, it is used to continuously detect a command input information generated by the operator through the input unit and return it to the comparison module, wherein the command input information corresponds to at least one of the weight indicators for calculating A third workload of the operator within a third preset time, wherein when the third workload reaches at least one of the load thresholds, the reminder message will be generated to remind the operator to perform rest or activity. The workload-based reminder system according to claim 4, wherein the input unit is selected from the group consisting of a mouse and a keyboard. The workload-based alerting system of claim 1, wherein the administrative transaction is banking, insurance, or securities. The workload-based reminder system as claimed in claim 1, wherein the reminder message is further transmitted to a third-party device of a security personnel and/or a robot for alerting or rescue by the security personnel and/or the robot the worker. The workload-based reminder system as claimed in claim 1, wherein the operation execution device further comprises an output unit connected to the operation execution device with a signal for outputting the reminder message to remind the operator, and the output device is selected from Screens, speakers and fax machines.

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