TWM616959U - Number calling system - Google Patents

Abstract

A number calling system includes a client electronic device, multiple calling devices and a dialogue server. The number calling device corresponding to a target service unit generates a new queue number in response to a number retrieval request according to a service selection data, and generates a waiting number in response to a waiting number request. The dialog server generates a service item corresponding to the target service unit and the service selection data according to the number of waiting persons, one or more target estimated operating time corresponding to the target service unit and the service selection data Estimated waiting time. The dialog server generates a recommendation data according to the estimated waiting time corresponding to the target service unit and the service item indicated by the service selection data, and transmits the recommendation data to the client electronic device.

Description

Calling system

This model relates to a cloud system, especially a number calling system.

At present, when bank customers go to the branch to handle business, they must first draw the number plate on site and wait for the number to be called. While waiting for the number to be called, the precious time of the customer is often wasted. How to develop a new system that can help customers waiting for a call to make good use of the waiting time is the subject of this new model.

Therefore, the purpose of this model is to provide a number calling system.

Therefore, the new number calling system includes a client electronic device, multiple calling devices and a dialogue server. The client electronic device is for a client to operate. The number calling devices respectively correspond to multiple service units, and are used to sequentially generate multiple queuing numbers. The dialogue server is electrically connected to the calling device and the client electronic device through a communication network, and stores a plurality of unit identification data corresponding to the service units, and a plurality of service item lists corresponding to the service units. , Multiple estimated operating hours, and multiple counter-industry personnel data corresponding to these service units, each service item list contains multiple service items, and each estimated operating time corresponds to one of these service items And one of multiple service personnel, the data of each counter on-duty personnel indicates one or more of the on-duty service personnel of the service personnel.

The client electronic device transmits one of the unit identification data and a service selection data to the dialogue server, wherein the service unit corresponding to the unit identification data is used as a target service unit, and the service selection data indication corresponds to the One of the service items in the service item list of the target service unit.

The dialogue server transmits the service selection data, a number request and a waiting number request to the number calling device corresponding to the service unit corresponding to the unit identification data according to the received unit identification data corresponding to the target service unit.

The number calling device corresponding to the target service unit generates a new queue number corresponding to the customer, the target service unit and the service selection data in response to the number retrieval request according to the service selection data, and responds to the number of people waiting A request is made to generate a waiting number corresponding to the target service unit and the service selection data, and the queuing number and the waiting number are sent to the dialogue server.

The dialog server transmits the queuing number to the client electronic device.

The client electronic device displays the queuing number.

The conversation server treats one of the estimated operation times as a target estimated operation time, or considers many of them as multiple target estimated operations based on the data of the counter-in-charge corresponding to the target service unit Time, where the service personnel corresponding to each target estimated operation time matches one of the service personnel indicated by the counter staff data, and the service item corresponding to the target estimated operation time corresponds to the service selection data The indicated service item matches.

According to the number of waiting persons corresponding to the target service unit and the service selection data, the target estimated operation time, or the target estimated operation time, the dialog server generates a data corresponding to the target service unit and the service selection data. The indicated estimated waiting time for this service item.

The dialog server generates a recommendation data according to the estimated waiting time corresponding to the target service unit and the service item indicated by the service selection data, and transmits the recommendation data to the client electronic device.

The client electronic device displays the recommended data.

In some implementation aspects, the dialog server also stores a customer attribute data corresponding to the customer, and the dialog server generates the recommendation data based on the customer attribute data in addition to the estimated waiting time.

In some implementation aspects, the recommendation data includes a discount information, an online interactive game, or a product service information.

In some implementation aspects, when the gap between the queue number currently called by the calling device and the queue number corresponding to the customer is less than a predetermined number of numbers, the dialogue server sends a reminder of the upcoming number to the customer End electronic device.

In some implementation aspects, the client electronic device transmits a delayed call time to the dialog server.

The dialog server transmits the delayed call time to the call device.

The calling device delays the calling of the queuing number corresponding to the customer according to the delayed calling time.

In some embodiments, the number calling system is suitable for communicating with a server electronic device, and further includes a preprocessing data server electrically connected to the conversation server through a communication network, and a communication network The unit server is electrically connected to the preprocessing data server and the server electronic device.

The preprocessed data server receives a preprocessed data from the client electronic device through the dialog server, generates a data serial number corresponding to the preprocessed data, and generates a serial number barcode based on the data serial number, and then The preprocessed data and the data serial number are sent to the unit server, and the serial number barcode is sent to the client electronic device through the dialog server, so that the client electronic device can display the serial number barcode.

After the server electronic device obtains the serial number barcode from the client electronic device, the unit server transmits the preprocessed data to the server electronic device for display and processing by the server electronic device.

In some implementation aspects, the calling device corresponding to the target service unit displays a unit identification barcode that includes the unit identification data corresponding to the target service unit, so that the client electronic device can obtain the unit identification barcode. The unit identification data corresponding to the target service unit is sent to the dialogue server.

In some implementations, the calling device corresponding to the target service unit transmits the unit identification data corresponding to the target service unit to the client electronic device through a short-range wireless communication protocol for the client After obtaining the unit identification data corresponding to the target service unit, the electronic device transmits the unit identification data corresponding to the target service unit to the dialogue server.

The effect of the present invention is that the dialog server generates the estimated waiting time based on the number of waiting persons corresponding to the target service unit and the service selection data, the target estimated operation time (etc.), and uses the dialog server to generate the estimated waiting time Based on the estimated waiting time and the customer attribute data, the device generates the recommended data for the customer’s reference, so as to help the customer make good use of the waiting time for a call.

Before the present invention is described in detail, it should be noted that in the following description, similar elements are denoted by the same numbers.

Referring to FIG. 1, an embodiment of the new type calling system 100 is suitable for communicating with a server electronic device, and includes a client electronic device 1, a plurality of calling devices 2, a dialog server 3, and preprocessing data Server 4 and a unit server 5. The server electronic device 200 is, for example, installed in a branch of a financial institution and operated by counter service personnel, and the server electronic device 200 is, for example, a laptop computer or a desktop computer.

The client electronic device 1 is operated by a client and is electrically connected to the dialog server 3 through a communication network. The client electronic device 1 is, for example, a smart phone or a tablet computer, and an instant messaging application corresponding to the conversation server 3 is installed.

The number calling devices 2 respectively correspond to multiple service units, are set in the service units, and are used to sequentially generate multiple queuing numbers. In this embodiment, the service units are different branches of the same financial institution, but it is not limited to this.

The dialogue server 3 is electrically connected to the number calling device 2 and the client electronic device 1 through a communication network, and stores a plurality of unit identification data corresponding to the service units, and a plurality of unit identification data corresponding to the service units respectively. A list of service items, multiple estimated operating times, multiple counter-in-dustry personnel data corresponding to the service units, and one customer attribute data corresponding to the customer.

Each service item list contains multiple service items. These services include "Deposit/Withdrawal/Transfer (Taiwan Dollar)", "Account Opening (Taiwan Foreign Currency)" and "Foreign Exchange Business". Each estimated operation time corresponds to one of these service items and one of multiple service personnel. In other words, each estimated operation time indicates the estimated time consumed by the corresponding service personnel in processing the corresponding service item. The information of the staff on duty at each counter indicates one or more of the service staff on duty. The customer attribute data, for example, includes multiple attribute tags (such as active type, conservative type, etc.) corresponding to the customer, but it is not limited to this.

The preprocessing data server 4 is electrically connected to the dialog server 3 through a communication network.

The unit server 5 is electrically connected to the preprocessing data server 4 and the server electronic device 200 through a communication network. For example, the unit server 5 is installed with a branch system to process operations of the branch.

1 and FIG. 2 (including FIG. 2A and FIG. 2B), the following describes the steps performed by the number calling system 100. First, as shown in step S01, the client electronic device 1 transmits one of the unit identification data to the dialogue server 3, wherein the service unit corresponding to the unit identification data is used as a target service unit. The client electronic device 1 also transmits a service selection data indicating one of the service items in the service item list corresponding to the target service unit to the dialogue server 3. In other words, the customer can select the service unit to be the target service unit by operating the client electronic device 1 and select the service item to be handled.

In this embodiment, the calling device 2 corresponding to the target service unit displays a unit identification bar code (such as a QR code) containing the unit identification data corresponding to the target service unit for the client electronic device 1 After the unit identification bar code is obtained by shooting, the unit identification data corresponding to the target service unit is sent to the dialogue server 3.

In another embodiment, the calling device 2 corresponding to the target service unit transmits the unit identification data corresponding to the target service unit to the client electronic device through a short-range wireless communication protocol (such as NFC) 1. After obtaining the unit identification data corresponding to the target service unit, the client electronic device 1 transmits the unit identification data corresponding to the target service unit to the dialogue server 3.

In yet another implementation aspect, the client electronic device 1 displays a plurality of service unit options (for example, branch options) for the client to select, and the client electronic device 1 sends the corresponding target unit identification data to the dialog server 3.

Then, as shown in step S02, the dialogue server 3 transmits the service selection data, a number request and a waiting number request according to the received unit identification data corresponding to the target service unit, and corresponds to the unit identification data The number calling device 2 corresponding to the service unit.

Then, as shown in step S03, the number calling device 2 corresponding to the target service unit generates a new one corresponding to the customer, the target service unit and the service selection data according to the service selection data and in response to the number taking request In response to the waiting number request, a waiting number corresponding to the target service unit and the service selection data is generated, and the queue number and the waiting number are sent to the dialogue server 3.

Then, as shown in step S04, the dialog server 3 transmits the queuing number to the client electronic device 1.

Then, as shown in step S05, the client electronic device 1 displays the queue number. In other implementation aspects, the dialog server 3 may also transmit the waiting number together with the queue number to the client electronic device 1 for the client electronic device 1 to display the queue number and the waiting number at the same time.

Then, as shown in step S06, the dialogue server 3 regards one of the estimated operation times as a target estimated operation time (when there is only one When the service personnel are on duty), or consider many of them as multiple target estimated operation time (when there are multiple service personnel on duty), among which, the service personnel corresponding to each target estimated operation time and the counter are on duty One of the service personnel indicated by the personnel data matches and the service item corresponding to the target estimated operation time matches the service item indicated by the service selection data. In other words, the dialogue server 3 selects the service personnel on duty of the service item to be handled by the customer in the target service unit from all the estimated operation time when the estimated operation time for the service item to be handled by the customer is handled. Estimate homework time as a target.

Then, as shown in step S07, the dialogue server 3 generates a response corresponding to the target service unit and the service selection data based on the number of people waiting, the target estimated operation time, or the target estimated operation time The estimated waiting time of the service item indicated by the target service unit and the service selection information.

Then, as shown in step S08, the dialog server 3 generates a recommendation data based on the estimated waiting time corresponding to the target service unit and the service item indicated by the service selection data and the customer attribute data, and then The recommended data is sent to the client electronic device 1. The recommended data includes, for example, a discount information, an online interactive game, or a product service information. The preferential information is, for example, preferential information of a neighboring store, or preferential information of a special store that cooperates with the target service unit.

Then, as shown in step S09, the client electronic device 1 displays the recommended data after receiving the recommended data.

It is worth mentioning that, when the gap between the queue number currently called by the number calling device 2 and the queue number corresponding to the client is less than a predetermined number of numbers (for example, two numbers), the dialogue server 3 sends a The arrival number is reminded to the client electronic device 1 to remind the client that the number is about to arrive. Furthermore, if the client is currently engaged in an activity related to the recommended data and wants to postpone the call, he can operate the client electronic device 1 to send a postponed call time to the dialogue server 3, the dialogue server 3 Transmit the delayed calling time to the calling device 2, and the calling device 2 delays the calling of the queued number corresponding to the customer according to the delayed calling time.

In addition, it is also worth mentioning that the customer can also generate a pre-processed data by operating the client electronic device 1 to fill in an application form related to the service item to be processed. When the pre-processed data server 4 uses the The dialog server 3 receives the preprocessed data from the client electronic device 1, the preprocessed data server 4 generates a data serial number corresponding to the preprocessed data, and generates a serial number barcode based on the data serial number, and then The preprocessed data and the data serial number are sent to the unit server 5, and the serial number barcode is sent to the client electronic device 1 through the dialog server 3, so that the client electronic device 1 can display the serial number barcode. After the server electronic device 200 obtains the serial number barcode from the client electronic device 1, the unit server 5 transmits the preprocessed data to the server electronic device 200 for display and processing by the server electronic device 200.

In summary, the new number calling system 100 of the present invention uses the dialogue server 3 to generate the estimated waiting time based on the number of waiting persons corresponding to the target service unit and the service selection data, and the target estimated operation time(s). In addition, the dialog server 3 generates the recommended data for the customer's reference based on the estimated waiting time and the customer attribute data, thereby helping the customer to make good use of the waiting time for calling numbers. Therefore, it can indeed achieve the goal of new cost.

However, the above are only examples of the present model, and should not be used to limit the scope of implementation of the present model, all simple equivalent changes and modifications made in accordance with the patent scope of the present model application and the contents of the patent specification still belong to This new patent covers the scope.

100: Number calling system 1: Client electronic device 2: Calling device 3: Conversation server 4: Preprocess the data server 5: Unit server 200: Server electronic device S01~S09: steps

The other features and effects of the present invention will be clearly presented in the embodiments with reference to the drawings, among which: Figure 1 is a schematic diagram of a hardware connection relationship of an embodiment of the new number calling system; and Fig. 2 (including Fig. 2A and Fig. 2B) is a flowchart of this embodiment.

100: Number calling system

1: Client electronic device

2: Calling device

3: Conversation server

4: Preprocess the data server

5: Unit server

200: Server electronic device

Claims (8)

A calling system, including: A client electronic device for a client to operate; Multiple number calling devices, respectively corresponding to multiple service units, and used to sequentially generate multiple queuing numbers; and A dialogue server, which is electrically connected to the calling device and the client electronic device through a communication network, and stores a plurality of unit identification data corresponding to the service units, and a plurality of service items corresponding to the service units respectively List, multiple estimated operating hours, and multiple counter-in-dustry personnel data corresponding to these service units. Each service item list contains multiple service items, and each estimated operating time corresponds to one of these service items One or more of the service staff, the information of the staff on duty at each counter indicates one or more of the service staff on duty; The client electronic device transmits one of the unit identification data and a service selection data to the dialogue server, wherein the service unit corresponding to the unit identification data is used as a target service unit, and the service selection data indication corresponds to the One of the service items in the service item list of the target service unit; The dialogue server transmits the service selection data, a number request and a waiting number request to the number calling device corresponding to the service unit corresponding to the unit identification data according to the received unit identification data corresponding to the target service unit; The number calling device corresponding to the target service unit generates a new queue number corresponding to the customer, the target service unit and the service selection data in response to the number retrieval request according to the service selection data, and responds to the number of people waiting Request to generate a waiting number corresponding to the target service unit and the service selection data, and send the queuing number and the waiting number to the dialogue server; The dialog server transmits the queuing number to the client electronic device; The client electronic device displays the queuing number; The conversation server treats one of the estimated operation times as a target estimated operation time, or considers many of them as multiple target estimated operations based on the data of the counter-in-charge corresponding to the target service unit Time, where the service personnel corresponding to each target estimated operation time matches one of the service personnel indicated by the counter staff data, and the service item corresponding to the target estimated operation time corresponds to the service selection data The indicated service items are consistent; The dialog server generates a data corresponding to the target service unit and the service selection data based on the number of people waiting, the target estimated operation time, or the target estimated operation time corresponding to the target service unit and the service selection data. The indicated estimated waiting time for the service item; The dialog server generates a recommendation data according to the estimated waiting time corresponding to the target service unit and the service item indicated by the service selection data, and transmits the recommendation data to the client electronic device; The client electronic device displays the recommended data. The number calling system according to claim 1, wherein the dialog server also stores a customer attribute data corresponding to the customer, and the dialog server generates data based on the customer attribute data in addition to the estimated waiting time The recommended information. The number calling system according to claim 2, wherein the recommended data includes a discount information, an online interactive game, or a product service information. The number calling system according to claim 1, wherein, when the difference between the queue number currently called by the number calling device and the queue number corresponding to the client is less than a predetermined number of numbers, the dialogue server transmits a forthcoming number The arrival number is reminded to the client electronic device. The number calling system according to claim 4, wherein the client electronic device transmits a delayed calling time to the dialogue server; The dialogue server transmits the delayed call time to the call device; The calling device delays the calling of the queuing number corresponding to the customer according to the delayed calling time. The number calling system described in claim 1 is suitable for communicating with a server electronic device, and further includes a preprocessing data server electrically connected to the conversation server through a communication network, and a communication network electrically connected to The preprocessing data server and the unit server of the server electronic device; The preprocessed data server receives a preprocessed data from the client electronic device through the dialog server, generates a data serial number corresponding to the preprocessed data, and generates a serial number barcode based on the data serial number, and then The preprocessed data and the data serial number are sent to the unit server, and the serial number barcode is sent to the client electronic device through the dialog server, so that the client electronic device can display the serial number barcode; After the server electronic device obtains the serial number barcode from the client electronic device, the unit server transmits the preprocessed data to the server electronic device for display and processing by the server electronic device. The number calling system according to claim 1, wherein the calling device corresponding to the target service unit displays a unit identification bar code containing the unit identification data corresponding to the target service unit for the client electronic device After obtaining the unit identification bar code, the unit identification data corresponding to the target service unit is sent to the dialogue server. The number calling system according to claim 1, wherein the calling device corresponding to the target service unit transmits the unit identification data corresponding to the target service unit to the client electronic device through a short-range wireless communication protocol , So that the client electronic device obtains the unit identification data corresponding to the target service unit and then transmits the unit identification data corresponding to the target service unit to the dialogue server.

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