TWM614512U - Equipment maintenance service device and system - Google Patents

Abstract

This creation provides an equipment maintenance service device, which mainly includes a transmission module, a membership ranking module, an analysis module, and a date scheduling module. The transmission module is connected to a plurality of terminal devices, and receives member information and equipment to be repaired messages sent from each terminal device. The member sorting module sorts the member information according to the sorting conditions, and sets the priority of each member information according to the sorting result. The analysis module analyzes the information of each equipment to be repaired and generates maintenance information corresponding to the information of each equipment to be repaired. The date scheduling module separately selects a maintenance unit for each maintenance message according to the aforementioned priority order and schedules the maintenance time to generate maintenance notifications. Each maintenance notification is sent through the transmission module to the corresponding equipment to be repaired. The terminal device of the message.

Description

Equipment maintenance service device and system

An equipment maintenance service device and system, especially a device and system for dispatching maintenance services based on membership level and payment status.

Security monitoring service is now a service that is needed in homes, commercial office buildings, or supermarkets, etc. However, there are still many problems. For example, security equipment must be regularly repaired and maintained to maintain normal operation and be effective in necessary emergency situations. But sometimes due to some factors, part of the security equipment becomes orphaned equipment, and no one is aware of the malfunction. It may be because the responsible manufacturer cannot be found, or the procedure for contacting the maintenance unit is too cumbersome, and it should be ignored. Warranty.

Furthermore, from the perspective of a security or equipment maintenance company, once a customer’s call for maintenance is received, the customer’s trust will be obtained by quickly providing services, but the rapid provision of services is often the result of the manifestation of labor costs, and the more maintenance engineers are hired The faster the service is provided, there is currently no technology that can effectively optimize human resources. In addition, the actual situation of the equipment is not fully understood before the attendance, and the customer often starts to the client before reaching the initial quotation agreement. When the warranty service is completed, it is easy to have different understandings of the maintenance content. When there are unnecessary expense disputes, it often takes several trips to meet customer needs.

In view of the above problems, this creation provides an equipment maintenance service device, which mainly includes a transmission module, a membership ranking module, an analysis module, and a date scheduling module. The transmission module is connected to a plurality of terminal devices, and receives member information and equipment information to be repaired from each terminal device. The member sorting module is connected to the transmission module to sort the aforementioned member information according to the sorting conditions, and set the priority of each member information according to the sorting result. The analysis module is connected to the transmission module, analyzes the information of each equipment to be repaired, and generates a repair message corresponding to the information of each equipment to be repaired. The date scheduling module connects the member ranking module and the analysis module, and selects a maintenance unit from a plurality of maintenance units according to the priority order and schedules the maintenance time according to the selected maintenance unit and schedule. A maintenance notification is generated from the maintenance time. Each maintenance notification is sent via the transmission module to the terminal device that sends out the corresponding equipment to be repaired message. This creation not only optimizes the manpower transfer process, sorts the maintenance needs of customers based on member information, so that customers feel more about the service differences of different membership levels, but also responds to customer maintenance needs in the first time, and informs the scheduled maintenance unit and Repair time.

Among them, the analysis module can determine the fault problem by analyzing the abnormal signal emitted by the equipment in the message of each equipment to be repaired, and generate maintenance messages according to the fault problem; or, analyze the keywords in the message of each equipment to be repaired. Judge the fault problem, and generate maintenance messages based on the fault problem.

In some embodiments, the equipment maintenance service device further includes a billing module, which generates cost information based on member information and maintenance information, and the date scheduling module generates maintenance notifications based on maintenance unit, maintenance time, and cost information. In this way, when responding to customer maintenance needs, it also informs the required cost and provides consumers with clear and complete service information.

Further, the equipment maintenance service device further includes a payment module, which processes the payment process to generate payment information, and adjusts the sorting conditions according to the payment information. In this way, the payment status is included in the ranking criteria, and it also reflects the diversion of maintenance services according to the customer's classification.

This creation also provides a system applied by the equipment maintenance service device, including the aforementioned equipment maintenance service device and terminal device. The terminal device mainly includes an image processing module, a terminal input module, a terminal processing module, and a terminal transmission module. The image processing module captures images of the equipment to be repaired. The terminal input module generates information about equipment to be repaired and member information. The terminal processing module makes the image of the equipment to be repaired and the information of the equipment to be repaired into the information of the equipment to be repaired. The terminal transmission module transmits the member information and the information of the equipment to be repaired to the equipment repair service device.

This creation is based on the membership information, using the membership ranking module to create ranking conditions and assigning a priority to each member message, and then selecting the appropriate maintenance team and maintenance time through the date scheduling module. This creation can also integrate the membership level and payment status, get closer to the actual membership level, reflect the priority, optimize the scheduling process, and complete the maintenance service system.

Specific examples are listed below to illustrate the content of this creation in detail, and the diagrams are used as an auxiliary description. The symbols mentioned in the manual refer to the symbol description.

Please refer to Figure 1 and Figure 2. Figure 1 and Figure 2 are block diagrams (1) and (2) of the equipment maintenance service system according to different embodiments of the creation. In addition, the information exchange mentioned below can be a one-way information exchange or a two-way information exchange, and the data exchange can be, for example, the issuance of messages or images, the issuance of commands, etc., and is not limited to the foregoing. .

Please refer to FIG. 1. FIG. 1 is an equipment maintenance service system according to an embodiment of the creation. The equipment maintenance service device 20 mainly includes a transmission module 22, a member ranking module 21, an analysis module 23, and a date scheduling module twenty four. The transmission module 22 is connected to a plurality of terminal devices 10 to receive member information and equipment to be repaired information transmitted from each terminal device 10.

The equipment maintenance service device 20 receives member information and equipment to be repaired information from the terminal device 10. The equipment maintenance service device 20 may be a monitoring host of a security company, or a cloud server or the like.

The member sorting module 21 is connected to the transmission module 22, sorts the aforementioned member information according to the sorting conditions, and sets the priority of each member information according to the sorting result. The sorting criteria can be membership levels or different monthly payment levels. For example, the priority of a junior member who pays 998 yuan a month and a high-level member who pays 1280 yuan a month is different. If the ranking of members is at the bottom, and the ranking of high-level members is at the top, the ranking result is that high-level members have priority over junior members. The system of this creation gives priority to high-level members to provide maintenance services, and the warranty requirements of junior members must wait to be ranked first. The senior members of the sequence will provide maintenance services afterwards.

For example, a customer logs in his basic information from the terminal device 10 (such as a mobile phone, a tablet computer, a mobile laptop, a smart mobile device, a computer, or a notification device installed on the client, etc.) and uploads equipment maintenance requirements. The member The sorting module 21 receives the member information and the equipment to be repaired from the customer’s mobile phone through the transmission module 22. According to the customer’s membership level sorting conditions, high-level members are ranked before low-level members, and high-level members will wait longer than low-level members for maintenance. Members have a short time and can enjoy relatively preferential services.

The analysis module 23 is connected to the transmission module 22, analyzes the information of each equipment to be repaired, and generates a repair message corresponding to the information of each equipment to be repaired.

The analysis module 23 analyzes the information of each equipment to be repaired and classifies the repair status. For example, the analysis module 23 can analyze the abnormal signal sent by each equipment message to be repaired, determine the fault problem to which it belongs, and generate a repair message corresponding to the fault problem. The aforesaid abnormal signal can be sent by Internet of Things (IoT) equipment, connected to the terminal device 10 through area connection, near-end communication, or direct electrical connection of the equipment, etc., and the abnormal signal can be transmitted to the analysis module 23. The analysis module 23 can determine the attribute of the equipment failure problem based on the abnormal signal. For example, it may be that the power supply of the surveillance camera is abnormal, or the security monitoring screen is abnormal. In addition, the abnormal signal may also include the basic information of the equipment, such as the equipment number or the equipment item, etc. The analysis module 23 analyzes the abnormal signal and determines the fault to which it belongs to generate a maintenance message.

In addition, the analysis module 23 can also analyze the keywords in the message of the equipment to be repaired to determine the fault problem to which it belongs, and generate a repair message corresponding to the fault problem. For example, the information of the equipment to be repaired has equipment brand information, the keyword analyzed by the analysis module 23 is the equipment brand, and the corresponding repair information is generated based on the brand name. For another example, the information of the equipment to be repaired has a keyword of the equipment name, such as "security surveillance camera equipment failure", and the maintenance message generated by analyzing the keyword "photographic equipment" by the analysis module 23 is a problem of the camera equipment failure.

The date scheduling module 24 is connected to the member ranking module 21 and the analysis module 23, and selects a maintenance unit from a plurality of maintenance units in sequence according to the priority order and schedules the maintenance time to generate maintenance notifications respectively. Each maintenance notification is transmitted via the transmission module 22 to the terminal device 10 that sends the corresponding equipment to be repaired message.

Since the member ranking module 21 has set a priority for the member information, the analysis module 23 analyzes the equipment information to be repaired and generates maintenance information. Then, the date scheduling module 24 analyzes the maintenance information of the module 23, In accordance with the priority order of the member ranking module 21, the most appropriate maintenance unit and maintenance time are selected, and a maintenance notification is generated in aggregate. For example, if a high-level member A's fire protection equipment is abnormal and an entry-level member B's anti-theft magnetic buckle fails, the repair service will be called at the same time. The repair problem will be analyzed and classified, and the repair time schedule will be sorted by the membership level, so that accurate locking can be achieved. The most suitable maintenance unit is arranged side by side at the nearest maintenance time.

The terminal device 10 mainly includes an image processing module 11, a terminal input module 12, a terminal processing module 13, and a terminal transmission module 14. The image processing module 11 captures images of the equipment to be repaired. The terminal input module 12 generates equipment information to be repaired and member information. The terminal processing module 13 makes the image of the equipment to be repaired and the information of the equipment to be repaired into the information of the equipment to be repaired. The terminal transmission module 14 transmits member information and equipment to be repaired information to the equipment maintenance service device 20.

Members can take the initiative to notify the security company through the equipment maintenance application installed on their mobile phones (terminal device 10). After logging in to the member information, they can briefly describe the equipment problem, and then take pictures and upload the equipment problem, and send the maintenance through the Internet or local area network. The demand goes to the monitoring host or cloud server (equipment maintenance service device 20) of the security company. The equipment maintenance service device 20 then informs the member of the corresponding maintenance dispatch service in the aforementioned ordering method and maintenance information analysis method.

Please refer to Figure 2. Figure 2 is another embodiment of the authoring system. The equipment maintenance service device 20 further includes a billing module 25, which generates expense information based on the member information and maintenance information, and the date scheduling module 24 generates the maintenance notification based on the maintenance unit, maintenance time, and expense information. Therefore, the maintenance notification received by the terminal device 10 will include complete maintenance service information such as time, unit, and maintenance cost.

The cost information generated by the billing module 25 is based on member information and maintenance information. Member information can include whether it is the maintenance fee during the warranty period or membership discounts for different membership levels; the maintenance information can also be the price difference for different maintenance issues corresponding to different levels of membership.

Furthermore, the terminal device 10 may further include a payment module 15. When the terminal device 10 receives a maintenance notification from the equipment maintenance service device 20, the payment module 15 prompts the payment within a set payment time before the scheduled maintenance time Maintenance notification and payment confirmation reminder.

In this way, members can instantly know what the cost is, and can complete the payment some time before the maintenance time (for example, within 3 days or a week). Use the equipment repair application installed on the mobile phone to complete the online payment, so that the repair service company can more confirm the customer's willingness to repair, so as to avoid future consumer disputes.

In some embodiments, the terminal device 10 may further include a maintenance calendar module 16. When the terminal device 10 receives the maintenance time of the maintenance notification, the maintenance calendar module 16 records a maintenance event according to the maintenance time scheduled in the maintenance notification. , Prompts maintenance events on the day of maintenance time. In this way, the customer can be intimately reminded of a scheduled maintenance event on the maintenance day.

Further, the terminal input module 12 can receive the maintenance completion instruction on the day of the maintenance time, the terminal processing module 13 generates a maintenance completion message according to the maintenance completion instruction, the terminal device 10 transmits the maintenance completion message to the equipment maintenance service device 20, and the date is scheduled The module 24 adds a maintenance completion message to the maintenance notification. In this way, when the maintenance company completes the maintenance service, it can input the maintenance completion instruction from the terminal device 10 of the client to confirm the completion of the maintenance service. The equipment maintenance service device 20 receives the aforementioned instruction and stores it to record that both parties agree to the maintenance. The service has been completed.

In addition, in some embodiments, the equipment maintenance service device 20 may further include a payment module 26, which processes the payment process to generate payment information, and adjusts the sorting conditions according to the payment information.

The payment module 26 can confirm whether the customer has paid from a third-party payment unit or a bank unit that supports online payment, or can process the customer's online payment process and correspond to the production and payment information.

The payment status of the terminal device 10 can be reflected to the equipment maintenance service device 20 through the payment module 26, so as to ensure that the maintenance company fully confirms the customer’s maintenance intention before providing the service, and includes the membership’s payment or not in the ranking criteria. For example, for maintenance requirements that have been paid, maintenance services are provided in accordance with the ranking conditions; if no payment is made, the ranking conditions may not be generated, and the corresponding maintenance services may not be provided.

Please refer to FIG. 2 again. In some embodiments, the equipment maintenance service device 20 of the present invention may further include an equipment registration database 27 and a notification module 28. The equipment maintenance company can use the equipment according to the condition of the equipment (such as: renting The equipment arrives at the time of warranty.) Take the initiative to provide regular maintenance services.

The equipment registration database 27 stores plural equipment information of multiple used equipment, and each equipment used corresponds to one equipment information, and each equipment information includes equipment registration information and contact information. The notification module 28 is connected to the equipment registration database 27, calculates a warranty time based on the registration information of each equipment, and transmits the warranty time to the date scheduling module 24, and the date scheduling module 24 calculates a predetermined time before the expiration of the warranty time The warranty appointment time is scheduled and the warranty notification is generated, and the notification module 28 prompts the warranty notification according to the contact information stored in the equipment registration database 27.

For example, the lease term of equipment A is 1 year, starting from March 1. During the lease period, the equipment should be repaired and maintained every 3 months to ensure that the equipment functions normally. The equipment rental company can input the aforementioned information into the equipment maintenance service device 20 and store it in the equipment registration database 27. The date scheduling module 24 can calculate the warranty period (June 1) based on the equipment registration database 27, and during the warranty period Schedule an active warranty appointment time for equipment A in the previous week (for example, May 25). The notification module 28 can notify the customer of this warranty according to the contact information stored in the equipment registration database 27, such as sending a push broadcast, sending an email or text message, or making a phone call.

In summary, this creation is based on member information. The member ranking module 21 is used to create ranking conditions and give each member message a priority, and then the date scheduling module 24 is used to select the appropriate maintenance team and maintenance time. This creation can also integrate the membership level and payment status, get closer to the actual membership level, reflect the priority, optimize the scheduling process, and complete the maintenance service system.

Through the above detailed description, it can be fully demonstrated that the purpose and effect of this creation are progressive in implementation, have great industrial use value, and are new creations that have not been seen before on the market. They fully meet the requirements of patents. submit application. Only the above descriptions are only the preferred embodiments of this creation, and should not be used to limit the scope of implementation of this creation. That is to say, all equal changes and modifications made in accordance with the scope of this new patent shall fall within the scope of this new patent. Please check it out and pray for the approval of the examiner.

10: Terminal device 11: Image processing module 12: Terminal input module 13: Terminal processing module 14: Terminal transmission module 15: Payment module 16: Repair the calendar module 20: Equipment maintenance service device 21: Member Sorting Module 22: Transmission module 23: Analysis Module 24: Date scheduling module 25: Billing module 26: payment module 27: Equipment Registration Database 28: Notification module

[Figure 1] Block diagram (1) of the equipment maintenance service system of an embodiment of this creation. [Figure 2] The block diagram (2) of the equipment maintenance service system of an embodiment of this creation.

10: Terminal device

11: Image processing module

12: Terminal input module

13: Terminal processing module

14: Terminal transmission module

20: Equipment maintenance service device

21: Member Sorting Module

22: Transmission module

23: Analysis Module

24: Date scheduling module

Claims (10)

An equipment maintenance service device, including: A transmission module, connected to a plurality of terminal devices, receiving a piece of member information and a piece of equipment to be repaired information sent from each terminal device; A member sorting module connected to the transmission module, sorting the member information according to a sorting condition, and setting a priority for each member information according to the sorting result; An analysis module, connected to the transmission module, analyzes the information of each equipment to be repaired and generates a repair message corresponding to each information of the equipment to be repaired; and A date scheduling module, which connects the membership ranking module and the analysis module, selects one of the maintenance units from a plurality of maintenance units and schedules a maintenance time according to the priority order of the maintenance information, and schedules a maintenance time according to the selection The maintenance unit and the scheduled maintenance time generate a maintenance notification, and each maintenance notification is sent via the transmission module to the terminal device that sends the corresponding message of the equipment to be repaired. The equipment repair service device according to claim 1, wherein the analysis module analyzes the abnormal signal emitted by the equipment in each equipment message to be repaired to determine a fault problem, and generates the repair message corresponding to the fault problem . According to the equipment maintenance service device of claim 1, wherein the analysis module analyzes the keyword in the message of each equipment to be repaired to determine a fault problem, and generates the maintenance message corresponding to the fault problem. For example, the equipment maintenance service device described in claim 1, further includes a billing module, which generates cost information based on the member information and the maintenance message, and the date scheduling module is based on the maintenance unit, the maintenance time and the cost Information to generate the maintenance notification. The equipment maintenance service device described in claim 1 further includes a payment module that processes a payment process to generate payment information, and adjusts the sorting condition according to the payment information. The equipment maintenance service device described in claim 1, further including: An equipment registration database, storing plural equipment information of multiple used equipment, each equipment used corresponds to one equipment information, and each equipment information includes equipment registration information and a contact information; and A notification module, connected to the equipment registration database, calculates a warranty time based on each equipment registration information, and transmits the warranty time to the scheduling module for the date, and the date scheduling module calculates the warranty period before the expiration of the warranty time. A warranty appointment time is scheduled and a warranty notification is generated within a predetermined time, and the notification module prompts the warranty notification according to the contact information. An equipment maintenance service system, including: An equipment maintenance service device such as any one of claims 1 to 6; and A terminal device, including: An image processing module that captures an image of one of the equipment to be repaired; A terminal input module generates information about equipment to be repaired and information about members; A terminal processing module to make the image of the equipment to be repaired and the information of the equipment to be repaired into a message of the equipment to be repaired; and A terminal transmission module transmits the member information and the information of the equipment to be repaired to the equipment maintenance service device. The equipment maintenance service system according to claim 7, wherein the terminal device further includes a maintenance calendar module, and when the terminal device receives the maintenance notification, a maintenance event is scheduled according to the maintenance time of the maintenance notification, And prompt the maintenance event on the day of the maintenance time. The equipment maintenance service system according to claim 8, wherein the terminal device further includes a payment module, which prompts the maintenance notification and a payment within a set payment time before the maintenance event scheduled by the maintenance calendar module Confirm reminder. The equipment maintenance service system according to claim 8, wherein, on the day of the maintenance event scheduled by the maintenance calendar module, the terminal input module receives a maintenance completion instruction, and the terminal processing module is based on the maintenance completion instruction A maintenance completion message is generated, the terminal device transmits the maintenance completion message to the equipment maintenance service device, and the date scheduling module appends the maintenance completion message to the maintenance notification.

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