TWI809465B - Logistics information notification system and method - Google Patents
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Abstract
本發明揭示了一物流資訊通知系統,包含:至少一電商伺服器,儲存有一訂單資料,該訂單資料包含關於一收件人的一通訊聯繫識別碼,該通訊聯繫識別碼為一收件人裝置之通訊識別;及一安全通訊平台,連接該電商伺服器,用以接收該訂單資料並根據該訂單資料生成關聯於該通訊聯繫識別碼的一安全識別碼,該安全識別碼用於呈現在一送貨員裝置。該安全通訊平台因應在該送貨員裝置所輸入的該安全識別碼而建立該送貨員裝置與該收件人裝置之間的一即時通訊連接。電商伺服器及安全通訊平台對送貨員裝置隱藏通訊聯繫識別碼,藉此保護該收件人個資。 The present invention discloses a logistics information notification system, including: at least one e-commerce server, storing an order data, the order data includes a communication link identification code about a recipient, and the communication link identification code is a recipient communication identification of the device; and a secure communication platform connected to the e-commerce server to receive the order data and generate a security identification code associated with the communication link identification code based on the order data, and the security identification code is used for displaying On a deliveryman device. The secure communication platform establishes an instant messaging connection between the deliveryman's device and the recipient's device in response to the security identification code input on the deliveryman's device. The e-commerce server and secure communication platform hide the communication contact identification code from the deliveryman's device, thereby protecting the recipient's personal information.
Description
本發明係提供一種物流資訊通知系統及方法,特別係用電商伺服器與安全通訊平台和送貨員裝置及收件人裝置四方的互相通訊連接,提供安全且隱密的通訊連接方式。 The present invention provides a logistics information notification system and method, in particular, it provides a safe and confidential communication connection method by using the four-way communication connection between the e-commerce server, the secure communication platform, the deliveryman's device, and the receiver's device.
消費者在使用電商消費上會提供物流運送服務,而因委外物流公司導致客戶個人資料外洩的問題存在,恐導致民間詐騙案件愈漸增多。 Consumers will provide logistics and delivery services when using e-commerce consumption, and the leakage of customers' personal information due to outsourcing logistics companies may lead to an increase in private fraud cases.
隨著科技的演進與人們的使用習慣改變,許多消費者使用電商消費的需求越來越高,故針對收件人資訊及送貨員資訊作為保護,習知物流資訊系統沒有進行收件人資訊隱蔽的技術手段,故電商所配合的物流業者無法保護消費者個人資料隱私,尤其物流的送貨人員某種程度容易取得消費者的聯繫資訊。 With the evolution of technology and the change of people's usage habits, many consumers have higher and higher demand for using e-commerce consumption. Therefore, for the protection of recipient information and delivery person information, the conventional logistics information system does not carry out recipient information. Due to the technical means of information concealment, the logistics operators cooperated by e-commerce cannot protect the privacy of consumers' personal data, especially the logistics delivery personnel can easily obtain consumers' contact information to some extent.
本發明之一目的在於提供一種物流資訊通知系統,包含:至少一電商伺服器,儲存有一訂單資料,該訂單資料包含關於一收件人的一通訊聯繫識別碼,該通訊聯繫識別碼為一收件人裝置之通訊識別;及一安全 通訊平台,連接該電商伺服器,用以接收該訂單資料並根據該訂單資料生成關聯於該通訊聯繫識別碼的一安全識別碼,該安全識別碼用於呈現在一送貨員裝置,且該通訊聯繫識別碼與該安全識別碼不同。其中,該安全通訊平台因應在該送貨員裝置所輸入的該安全識別碼而關聯出該訂單資料中的通訊聯繫識別碼,並基於該通訊聯繫識別碼建立該送貨員裝置與該收件人裝置之間的一即時通訊連接,該電商伺服器及該安全通訊平台對該送貨員裝置隱藏該通訊聯繫識別碼,藉此保護該收件人的資訊安全。 An object of the present invention is to provide a logistics information notification system, including: at least one e-commerce server, storing an order data, the order data includes a communication link identification code about a recipient, and the communication link identification code is a communication identification of the recipient device; and a security a communication platform, connected to the e-commerce server, to receive the order data and generate a security identification code associated with the communication link identification code according to the order data, the security identification code is used to present on a deliveryman's device, and The communication link identification code is different from the security identification code. Wherein, the secure communication platform correlates the communication link identification code in the order data in response to the security identification code input on the deliveryman's device, and establishes the deliveryman's device and the recipient based on the communication link identification code. An instant messaging connection between the person's device, the e-commerce server and the secure communication platform hide the communication link identification code from the delivery person's device, thereby protecting the recipient's information security.
在一具體實施例中,該安全通訊平台因應在該送貨員裝置所輸入的該安全識別碼,以存取對映訂單資料而識別對應的通訊聯繫識別碼。 In a specific embodiment, the secure communication platform recognizes the corresponding communication link identification code in response to the security identification code input on the deliveryman's device to access the corresponding order data.
在一具體實施例中,該安全通訊平台根據所儲存訂單資料的一更新或一異動,而產生一更新的安全識別碼給該送貨員裝置。 In a specific embodiment, the secure communication platform generates an updated security identification code for the deliveryman's device according to an update or a change of the stored order data.
在一具體實施例中,該送貨員裝置因應該安全識別碼以通訊連接至該安全通訊平台,該安全通訊平台因應該安全識別碼而關聯出該訂單資料的通訊聯繫識別碼。 In a specific embodiment, the deliveryman's device communicates with the security communication platform according to the security identification code, and the security communication platform correlates the communication link identification code of the order information according to the security identification code.
在一具體實施例中,該通訊聯繫識別碼為該收件人裝置的門號或即時通訊帳號。 In a specific embodiment, the communication contact identification code is a door number or an instant messaging account of the recipient's device.
在一具體實施例中,該安全通訊平台因應在該送貨員裝置所輸入的安全識別碼,而根據與該安全識別碼對映的該通訊聯繫識別碼外撥(或發送簡訊)至該收件人裝置。 In a specific embodiment, in response to the security identification code input on the deliveryman's device, the security communication platform dials out (or sends a short message) to the recipient according to the communication identification code corresponding to the security identification code. sender device.
本發明另一目的在於提供一種物流資訊通知系統,包含:至少一電商伺服器,儲存有關於一收件人的一或多筆訂單資料,其中每一筆訂單資料包含一通訊聯繫識別碼,該通訊聯繫識別碼為一收件人裝置之通訊 識別;一安全通訊平台,連接該電商伺服器,並將該一或多筆訂單中的通訊聯繫識別碼分別對映至一安全識別碼。其中,該安全通訊平台因應該收件人裝置而輸入與訂單資料對應的一安全識別碼(如訂單編號),以建立一送貨員裝置與該收件人裝置之間的一即時通訊連接,且該電商伺服器及該安全通訊平台對該送貨員裝置隱藏該通訊聯繫識別碼,藉此保護該收件人的資訊安全。 Another object of the present invention is to provide a logistics information notification system, including: at least one e-commerce server, storing one or more order data about a recipient, wherein each order data includes a communication contact identification code, the The communication link identifier is a communication of a recipient device Identification; a secure communication platform, connected to the e-commerce server, and mapping the communication link identification codes in the one or more orders to a security identification code respectively. Wherein, the secure communication platform inputs a security identification code (such as an order number) corresponding to the order data in response to the recipient's device to establish an instant messaging connection between a deliveryman's device and the recipient's device, And the e-commerce server and the secure communication platform hide the communication link identification code from the deliveryman's device, thereby protecting the recipient's information security.
本發明又一目的在於提供一種物流資訊通知方法,適用於一物流服務中一送貨員與一收件人之間的聯繫,包含:由一送貨員裝置,取得一安全識別碼;由一安全通訊平台,因應在該送貨員裝置輸入的該安全識別碼而關聯出一筆訂單資料中的一通訊聯繫識別碼,該通訊聯繫識別碼為一收件人裝置之通訊識別;以及由該安全通訊平台,至少基於該通訊聯繫識別碼,建立該送貨員裝置與該收件人裝置之間的一即時通訊連接,其中,該安全通訊平台對該送貨員裝置隱藏該通訊聯繫識別碼,藉此保護該收件人的資訊安全。 Another object of the present invention is to provide a logistics information notification method, which is suitable for the contact between a deliveryman and a recipient in a logistics service, including: obtaining a security identification code by a deliveryman's device; The secure communication platform correlates a communication link identification code in an order data in response to the security identification code input on the deliveryman's device, and the communication link identification code is the communication identification of a recipient's device; and the security The communication platform establishes an instant messaging connection between the deliveryman's device and the recipient's device based at least on the communication link identification code, wherein the secure communication platform hides the communication link identification code from the deliveryman's device, This protects the recipient's information security.
1:安全通訊平台 1: Secure communication platform
2:安全對映資料庫 2: Safe mapping database
3:電商伺服器 3: E-commerce server
4:訂單資料 4: Order information
5:送貨員裝置 5: Delivery man device
6:收件人裝置 6: Recipient device
S0-S5:訊號傳遞 S0-S5: Signal transmission
S300-S311:步驟 S300-S311: Steps
S400-S409:步驟 S400-S409: Steps
圖1係本發明物流資訊通知系統的方塊示意圖,顯示送貨員聯繫收件人的訊號傳遞。 FIG. 1 is a schematic block diagram of the logistics information notification system of the present invention, showing the signal transmission of the deliveryman contacting the recipient.
圖2係本發明物流資訊通知系統的方塊示意圖,顯示收件人聯繫送貨員的訊號傳遞。 FIG. 2 is a schematic block diagram of the logistics information notification system of the present invention, showing the signal transmission for the recipient to contact the deliveryman.
圖3係利用本發明物流資訊通知系統,送貨員外撥流程圖。 Fig. 3 is a flow chart of the outbound call of the deliveryman using the logistics information notification system of the present invention.
圖4係利用本發明物流資訊通知系統,收件人外撥流程圖。 Fig. 4 is a flow chart of recipient outbound dialing using the logistics information notification system of the present invention.
為能讓貴審查委員能更瞭解本發明之技術內容,特舉較佳具體實施例說明如下。 In order to enable your review committee members to better understand the technical content of the present invention, the preferred specific embodiments are described as follows.
參圖1所示,本發明係提供一種物流資訊通知系統,包含安全通訊平台1及與安全通訊平台1通訊連接的電商伺服器3。所述物流資訊是傳遞於由安全通訊平台1所運行的一服務或儲存於安全通訊平台1所運行的一資料庫,且所述物流資訊還是傳遞於至少由電商伺服器3或一物流系統(未顯示)所運行的一電商物流服務中。安全通訊平台1包含至少一安全對映資料庫2,安全對映資料庫2與電商伺服器3通訊連接。具體而言,安全對映資料庫2和訂單資料4之間是經由應用程式介面(API)而實現資料傳遞。安全對映資料庫2儲存有多筆對映關係的資料,其將於後續詳細說明。送貨員裝置5與電商伺服器3做通訊連接。舉例而言,送貨員裝置5可從電商伺服器3或一物流系統(未顯示)取得關於訂單的資訊,或者送貨員裝置5可根據所持物流物品上所標註的內容而取得關於訂單的資訊。該送貨員裝置5是由負責一物流服務的一送貨員所持有及操作。於本發明實施例中,電商伺服器3存有複數筆訂單資料4,電商伺服器3存有至少一收件人裝置6之通訊聯繫識別碼,持有該收件人裝置6的一收件人為所述電商之消費者。所述通訊聯繫識別碼與收件人裝置6的通訊識別有關,所述通訊聯繫識別碼可為收件人所持有的電信門號或收件人所持有的一即時通訊帳號。安全通訊平台1經配置而從電商伺服器3取得通訊聯繫識別碼以及關聯出該通訊聯繫識別碼的一安全識別碼,該安全識別碼用 於呈現在負責物流服務的一送貨員裝置5供送貨員聯繫收件人。本發明並未限制該安全識別碼呈現在送貨員裝置5上的途徑。例如,送貨員可根據物流物品上的資訊而得知一安全識別碼並在送貨員裝置5輸入該安全識別碼。可替代地,送貨員裝置5可從安全通訊平台1、電商伺服器3或其他途徑取得一安全識別碼。本發明在安全通訊平台1儲存的通訊聯繫識別碼和安全識別碼之間建立一對映關係,使送貨員與收件人據此實現具有隱私的通訊聯繫。 As shown in FIG. 1 , the present invention provides a logistics information notification system, which includes a secure communication platform 1 and an e-commerce server 3 communicated with the secure communication platform 1 . The logistics information is transmitted to a service operated by the secure communication platform 1 or stored in a database operated by the secure communication platform 1, and the logistics information is transmitted to at least the e-commerce server 3 or a logistics system (not shown) in an e-commerce logistics service running. The secure communication platform 1 includes at least one secure mapping database 2 , and the secure mapping database 2 communicates with an e-commerce server 3 . Specifically, the data transfer between the security mapping database 2 and the order data 4 is realized through an application programming interface (API). The secure mapping database 2 stores data of multiple mapping relationships, which will be described in detail later. The deliveryman device 5 communicates with the e-commerce server 3 . For example, the deliveryman's device 5 can obtain information about the order from the e-commerce server 3 or a logistics system (not shown), or the deliveryman's device 5 can obtain information about the order according to the content marked on the logistics item held. information. The deliveryman device 5 is held and operated by a deliveryman in charge of a logistics service. In the embodiment of the present invention, the e-commerce server 3 stores a plurality of order data 4, the e-commerce server 3 stores at least one communication link identification code of the recipient device 6, and holds a The recipient is the consumer of the said e-commerce. The communication link identification code is related to the communication identification of the recipient device 6, and the communication link identification code can be a telecommunication number held by the recipient or an instant messaging account held by the recipient. The secure communication platform 1 is configured to obtain a communication link identification code and a security identification code associated with the communication link identification code from the e-commerce server 3, and the security identification code is used to Presented on a deliveryman's device 5 responsible for logistics services for the deliveryman to contact the recipient. The present invention does not limit the way in which the secure identification code is presented on the deliveryman's device 5 . For example, the deliveryman can learn a security identification code according to the information on the logistics item and input the security identification code in the deliveryman's device 5 . Alternatively, the courier device 5 can obtain a security identification code from the security communication platform 1, the e-commerce server 3 or other ways. The present invention establishes a mapping relationship between the communication link identification code and the security identification code stored in the secure communication platform 1, so that the deliveryman and the recipient can realize the communication link with privacy.
電商伺服器3是由一電商公司所持有和運行的伺服器,並配置成允許安全通訊平台1經由API接收電商伺服器3所運行的服務或資料。電商伺服器3可以是主持一消費購物網站(平台)的伺服器。安全通訊平台1可以是由不同於電商公司的其他方所運行和管理,例如安全通訊平台1可以是由一電信業者的通訊設備所實現。如前述,本發明安全通訊平台1和電商伺服器3經配置而使兩者的資料呈一對映關係,據此建立安全的資訊流通機制,且所述對映關係可隨訂單資料4的異動或更新而動態地更新。在本實施例中,安全通訊平台1配置有安全對映資料庫2,其與電商伺服器3建立通訊連接,以建立或更新所述對映關係。舉例而言,安全通訊平台1配置成根據電商伺服器3所儲存的一或多筆訂單資料4的異動事件而識別出該訂單資料中的通訊聯繫識別碼。 The e-commerce server 3 is a server owned and operated by an e-commerce company, and is configured to allow the secure communication platform 1 to receive services or data run by the e-commerce server 3 via API. The e-commerce server 3 may be a server hosting a consumer shopping website (platform). The secure communication platform 1 may be operated and managed by a party other than the e-commerce company. For example, the secure communication platform 1 may be implemented by a communication device of a telecommunications company. As mentioned above, the secure communication platform 1 and the e-commerce server 3 of the present invention are configured so that the data of the two are in a mapping relationship, thereby establishing a safe information circulation mechanism, and the mapping relationship can follow the order data 4 Changes or updates are dynamically updated. In this embodiment, the secure communication platform 1 is configured with a secure mapping database 2, which establishes a communication connection with the e-commerce server 3 to establish or update the mapping relationship. For example, the secure communication platform 1 is configured to identify the communication link identification code in the order data according to the change event of one or more order data 4 stored in the e-commerce server 3 .
電商伺服器3根據其電商平台上所發生的交易事件產生一或多筆訂單資料4,每一訂單資料指示有關於一消費者購買商品的資訊,像是消費者身份識別資訊、商品資訊、商家資訊、交易資訊及收件人資訊等,其中收件人資訊更包含收件人的聯繫資訊,如電話、即時通訊軟體帳 號等,本發明統稱為”通訊聯繫識別碼”。電商平台將消費者資訊或收件人資訊提供給物流服務方有個資安全的疑慮。本發明安全通訊平台1在電商和物流平台之間提供一安全管理機制,確保物流業者執行其商品配送服務的過程中,避免個資外流至物流業者。安全通訊平台1對於每一筆訂單資料的產生或異動會自電商伺服器3取得通訊聯繫識別碼以及關聯於該通訊聯繫識別碼的一安全識別碼,以及外撥至收件人之代表號,用於使安全通訊平台1識別某一筆訂單資料4中所記載的通訊聯繫識別碼(即該筆訂單資料的個資)。或者,安全通訊平台1僅在訂單資料4的狀態為商品出貨時才觸發所述對映通訊聯繫識別碼以及安全識別碼的生成,但本發明不以此為限制。 The e-commerce server 3 generates one or more order data 4 according to the transaction events on its e-commerce platform, and each order data indicates information about a consumer's purchase of goods, such as consumer identification information, product information , business information, transaction information and recipient information, etc., among which the recipient information also includes the recipient's contact information, such as phone number, instant messaging software account No., etc., the present invention is collectively referred to as "communication contact identification code". The e-commerce platform provides consumer information or recipient information to the logistics service provider, which has doubts about data security. The secure communication platform 1 of the present invention provides a security management mechanism between the e-commerce and the logistics platform to ensure that the logistics operator avoids the outflow of personal information to the logistics operator during the process of carrying out its commodity delivery service. The secure communication platform 1 will obtain the communication contact identification code and a security identification code associated with the communication contact identification code from the e-commerce server 3 for the generation or change of each order data, and the representative number dialed out to the recipient, It is used to make the secure communication platform 1 identify the communication link identification code recorded in a certain order data 4 (that is, the personal information of the order data). Alternatively, the secure communication platform 1 triggers the generation of the corresponding communication link identification code and security identification code only when the status of the order data 4 is that the product is shipped, but the present invention is not limited thereto.
在一個具體實施例中,安全識別碼為一筆訂單資料的一訂單編號,因此當一訂單資料產生時,安全通訊平台1因應該訂單資料的產生而從電商伺服器3接收該訂單資料的一訂單編號,並將該訂單編號視為一安全識別碼。在另一具體實施例中,安全識別碼為安全通訊平台因應一筆訂單資料的產生時而產製的,因此當一訂單資料產生時,安全通訊平台1可根據該訂單資料的內容而產製出一安全識別碼,且該安全識別碼並未出現在該訂單資料中。 In a specific embodiment, the security identification code is an order number of an order data, so when an order data is generated, the secure communication platform 1 receives a code of the order data from the e-commerce server 3 due to the generation of the order data. order number and treat the order number as a secure identifier. In another specific embodiment, the security identification code is generated by the secure communication platform in response to an order data, so when an order data is generated, the secure communication platform 1 can generate the code according to the content of the order data. A security identification number, and the security identification number does not appear in the order data.
如圖1顯示多個訊號傳遞S0-S3,其中S0為單向箭頭,代表由電商伺服器3的訂單資料4經由API提供置安全通訊平台1,使安全通訊平台1關聯出對映的一安全識別碼,儲存於安全對映資料庫2。在可能的實施例中。在一實施例中,欲提供給第三方的訂單資料4,其中屬於 敏感個資的部分可由所述安全識別碼取代而提供,藉此使個資對第三方隱藏。 As shown in Figure 1, multiple signal transmissions S0-S3 are shown, where S0 is a one-way arrow, representing that the order data 4 provided by the e-commerce server 3 via the API is set to the secure communication platform 1, so that the secure communication platform 1 is associated with a corresponding one. The security identification code is stored in the security mapping database 2 . in a possible embodiment. In one embodiment, the order information 4 to be provided to the third party, which belongs to Portions of sensitive personal data may be provided instead by said secure identification code, thereby keeping the personal data hidden from third parties.
在一送貨員欲進行一項商品的配送服務例子中,送貨員操作其所持有的裝置,如圖1送貨員裝置5,並登入電商伺服器3以存取一或多筆未核銷的訂單資料4(S1)。應了解,電商伺服器3並未將敏感的個資連同訂單資料4提供至送貨員裝置5,而是將個資(如通訊聯繫識別碼)自訂單資料移除或處理,如前述以安全識別碼取代個資,使訂單資料4中的個資對送貨員裝置5隱藏。換言之,電商伺服器3可因應來自送貨員裝置5的一送貨請求而修飾與該送或請求指示的一筆訂單資料,以將該以訂單資料的通訊聯繫識別碼替換為一對映的安全識別碼並提供該修飾後的訂單資料給送貨員裝置5。在其他可能的實施例中,所述安全識別碼並未嵌入訂單資料後一起提供至送貨員裝置5,例如,所述安全識別碼可在訂單資料提供至送貨員裝置5後因應其他操作才接著發送至送貨員裝置5,但本發明不以此為限制。 In the example of a deliveryman who wants to deliver a product, the deliveryman operates the device he holds, such as the deliveryman's device 5 in Figure 1, and logs into the e-commerce server 3 to access one or more Unverified order data 4 (S1). It should be understood that the e-commerce server 3 does not provide sensitive personal information together with the order information 4 to the deliveryman's device 5, but removes or processes the personal information (such as a communication contact identification code) from the order information, as described above The security identification code replaces the personal data, so that the personal data in the order data 4 is hidden from the deliveryman's device 5 . In other words, the e-commerce server 3 can modify an order data associated with the delivery or request instruction in response to a delivery request from the courier device 5, so as to replace the communication link identification code based on the order data with a corresponding Security identification code and provide the modified order information to the delivery person device 5. In other possible embodiments, the security identification code is not embedded in the order information and then provided to the deliveryman's device 5 together. For example, the security identification code can be used for other operations after the order information is provided to the deliveryman's device 5. It is then sent to the deliveryman's device 5, but the present invention is not limited thereto.
當送貨員欲聯繫訂單資料的收件人,送貨員可操作裝置5以登入安全通訊平台1。在一實施例中,送貨員在裝置5可執行一安全通訊應用程式(或撥打安全通訊平台1所提供的一電信代表號)以登入安全通訊平台1。所述安全通訊應用程式可由安全通訊平台1所提供,讓送貨員裝置5下載安裝。所述電信代表號,可以讓送貨員裝置5經由語音系統或簡訊系統登入安全通訊平台1。可替代地,在送貨員裝置5與電商伺服器3通訊連接的過程中,電商伺服器3可因應送貨員裝置5發起的一送貨請求或一聯繫請求而將送貨員裝置5導向至安全通訊平台1。例如,送貨員可 經由送貨員裝置5的安全通訊應用程式輸入一訂單資料的訂單編號以產生所述送貨請求或輸入一安全識別碼以產生所述聯繫請求。然而,關於送貨員裝置5和安全通訊平台1的連接方式,本發明不以上述方式為限制。 When the deliveryman wants to contact the recipient of the order information, the deliveryman can operate the device 5 to log into the secure communication platform 1 . In one embodiment, the deliveryman can execute a secure communication application on the device 5 (or dial a telecommunication representative number provided by the secure communication platform 1 ) to log into the secure communication platform 1 . The secure communication application program can be provided by the secure communication platform 1 for the deliveryman's device 5 to download and install. The telecommunication representative number can allow the deliveryman's device 5 to log into the secure communication platform 1 via the voice system or the short message system. Alternatively, during the communication connection process between the deliveryman's device 5 and the e-commerce server 3, the e-commerce server 3 may send the deliveryman's device 5 in response to a delivery request or a contact request initiated by the deliveryman's device 5 5 is directed to the secure communication platform 1. For example, a delivery person can Input an order number of an order data to generate the delivery request or input a security identification code to generate the contact request through the secure communication application program of the deliveryman's device 5 . However, the present invention is not limited to the connection method between the courier device 5 and the secure communication platform 1 .
在送貨員裝置5和安全通訊平台1通訊連接時,送貨員裝置5向安全通訊平台1傳送一安全識別碼(S2),例如,送貨員經由裝置5的安全通訊應用程式或是語音系統、簡訊系統輸入安全識別碼至安全通訊平台1。安全通訊平台1根據從送貨員裝置5接收的安全識別碼於安全對映資料庫2中所儲存的對映資料關聯出與該安全識別碼對映的訂單資料和通訊聯繫識別碼以及一撥打給收件人之代表號(即用於顯示在收件人裝置6的一臨時通訊聯繫識別碼)。 When the deliveryman's device 5 communicates with the secure communication platform 1, the deliveryman's device 5 transmits a security identification code (S2) to the secure communication platform 1, for example, the deliveryman passes through the secure communication application program or voice of the device 5 The system and the SMS system input the security identification code to the secure communication platform 1 . The safe communication platform 1 correlates with the order data and the communication contact identification code corresponding to the safe identification code and a dial The representative number for the recipient (that is, a temporary communication contact identification code for displaying on the recipient's device 6).
在其他實施例中,若送貨員裝置5傳送的安全識別碼為一訂單編號,安全通訊平台1可根據該訂單編號所關聯之通訊聯繫識別碼,並產生外撥收件人代表號以進行後續聯繫流程。 In other embodiments, if the security identification code transmitted by the deliveryman's device 5 is an order number, the secure communication platform 1 can generate an outbound recipient representative number for the order number according to the communication contact identification code associated with the order number. Follow-up contact process.
安全通訊平台1基於接收的安全識別碼所關聯出的對映通訊聯繫識別碼是收件人所持有的一門號或一即時通訊帳號。安全通訊平台1基於所述通訊聯繫識別碼建立送貨員裝置5和收件人裝置6之間的一即時通訊連接,而向收件人裝置6傳送一聯繫請求(S3)。當通訊聯繫識別碼為門號,安全通訊平台1可建立的即時通訊連接為一通話(或簡訊)連接,使送貨員裝置5和收件人裝置6可進行電話(或簡訊)交談。當通訊聯繫識別碼為一即時通訊帳號,安全通訊平台1可建立的即時通訊連接為一對話框,使送貨員裝置5和收件人裝置6可進行網路文字訊息溝通。然而,本發明可不以此為限制。該安全通訊平台1對該送貨員裝置5隱藏該通訊 聯繫識別碼,意即安全通訊平台1並未將對映的通訊聯繫識別碼回傳給送貨員裝置5,藉此保護該收件人的資訊安全。 The security communication platform 1 correlates the corresponding communication contact identification code based on the received security identification code, which is a door number or an instant messaging account held by the recipient. The secure communication platform 1 establishes an instant messaging connection between the deliveryman's device 5 and the recipient's device 6 based on the communication link identification code, and sends a contact request to the recipient's device 6 (S3). When the communication link identification code is the door number, the instant messaging connection that the security communication platform 1 can establish is a call (or short message) connection, so that the deliveryman's device 5 and the recipient's device 6 can carry out a telephone (or short message) conversation. When the communication link identification code is an instant messaging account, the instant messaging connection that the secure communication platform 1 can establish is a dialog box, so that the deliveryman's device 5 and the recipient's device 6 can communicate through network text messages. However, the present invention is not limited thereto. The secure communication platform 1 hides the communication from the deliveryman's device 5 The contact identification code means that the secure communication platform 1 does not return the corresponding communication contact identification code to the deliveryman's device 5, thereby protecting the recipient's information security.
圖2實施例說明一收件人裝置6經由本發明物流資訊通知系統來存取安全通訊平台1所提供的服務,如訊號傳遞S0-S5。 The embodiment in FIG. 2 illustrates that a recipient device 6 accesses services provided by the secure communication platform 1, such as signaling S0-S5, through the logistics information notification system of the present invention.
以下說明收件人所發起的步驟流程。在本實施例中,收件人裝置6主要是經由安全通訊平台1完成與送貨人的通訊聯繫。 The flow of steps initiated by the recipient is described below. In this embodiment, the recipient device 6 completes the communication with the delivery person mainly through the secure communication platform 1 .
收件人裝置6安裝並執行一特定的安全通訊應用程式或經撥打收件人代表號以語音或簡訊方式以存取安全通訊平台1提供的安全對映資料庫2。所述安全通訊應用程式可由安全通訊平台1所提供,或者,所述安全通訊應用程式可嵌入於電商伺服器3所提供的應用程式中,並經由收件人裝置6的操作而觸發。例如,收件人裝置6可執行一電商應用程式而瀏覽其訂單資料,而針對已出貨的訂單資料,收件人裝置6可經由電商應用程式而開啟內嵌之所述安全通訊應用程,使收件人裝置6與安全通訊平台1通訊連接。收件人裝置6開啟安全通訊應用程式或經撥打收件人代表號以語音、簡訊方式來登入安全通訊平台1的方式,本發明不以此為限制。 The recipient's device 6 installs and executes a specific secure communication application program or accesses the secure mapping database 2 provided by the secure communication platform 1 by dialing the recipient's representative number via voice or short message. The secure communication application program can be provided by the secure communication platform 1 , or, the secure communication application program can be embedded in an application program provided by the e-commerce server 3 and triggered by the operation of the recipient device 6 . For example, the recipient device 6 can execute an e-commerce application to browse its order data, and for the shipped order data, the recipient device 6 can open the embedded secure communication application through the e-commerce application process, so that the recipient's device 6 communicates with the secure communication platform 1. The recipient's device 6 opens the secure communication application program or dials the recipient's representative number to log in to the secure communication platform 1 by voice or short message, which is not limited by the present invention.
當收件人欲聯繫負責某一筆訂單資料的送貨員,收件人裝置6可回撥所述撥打給收件人之代表號(即所述臨時通訊聯繫識別碼),或輸人與該筆訂單資料有關的訂單編號或安全識別碼(S4)。本發明未限制所述安全識別碼是否可呈現於收件人裝置6。安全通訊平台1接收來自收件人裝置6所回撥的代表號或訂單編號或安全識別碼,並於安全對映資料庫2關聯出該訂單資料中的送貨人通訊聯繫識別碼。應了解,此處所述通 訊聯繫識別碼屬於由物流服務方提供的送貨人,並非前述收件人所持有的通訊識別碼。安全通訊平台1基於關聯出的送貨人通訊聯繫識別碼及收件人通訊聯繫識別碼建立收件人裝置6與送貨員裝置5的一即時通訊連接,並向送貨員裝置發出一聯繫請求(S5)。安全通訊平台1可對該收件人裝置6隱藏該送貨人通訊聯繫識別碼,藉此也可避免送貨員的聯繫方式外洩。 When the recipient wants to contact the deliveryman who is responsible for a certain order information, the recipient device 6 can call back the representative number (i.e. the temporary communication contact identification code) that is dialed to the recipient, or input the person and the recipient. The order number or security identification code (S4) related to the order data. The present invention does not limit whether the secure identification code can be presented to the recipient device 6 or not. The secure communication platform 1 receives the representative number or order number or security identification code dialed back from the recipient device 6, and associates the delivery person's communication contact identification code in the order information with the security mapping database 2. It should be understood that the general The communication identification code belongs to the delivery person provided by the logistics service provider, not the communication identification code held by the aforementioned recipient. The secure communication platform 1 establishes an instant messaging connection between the recipient device 6 and the deliveryman's device 5 based on the associated delivery person's communication link identification code and the recipient's communication link identification code, and sends a contact to the deliveryman's device. request (S5). The secure communication platform 1 can hide the delivery person's communication contact identification code from the recipient device 6, thereby preventing the delivery person's contact information from leaking out.
在其他可能的實施例中,安全識別碼的生成不必然是在訂單資料的產生時立刻發生。例如,安全通訊平台1可因應在訂單資料的商品出貨時相映生成安全識別碼。 In other possible embodiments, the generation of the security identification code does not necessarily occur immediately when the order information is generated. For example, the secure communication platform 1 can generate a security identification code in response to the goods shipped in the order data.
上述安全識別碼可具有時效性,意即在某些實施例中,安全通訊平台1僅因應送貨員欲聯繫收件人或收件人欲聯繫送貨員的請求發生時而生成並維持一段時間有效。若超過所述時效,安全通訊平台1對於輸入的失效安全識別碼均不會關聯出對映的通訊聯繫識別碼。因此,可確保送貨員和收件人只能在特定的時段內進行通訊接觸,避免衍生不必要的干擾。 The above-mentioned security identification code may be time-sensitive, which means that in some embodiments, the secure communication platform 1 generates and maintains a period of Time is valid. If the time limit is exceeded, the safety communication platform 1 will not correlate the corresponding communication contact identification codes with respect to the input failure safety identification codes. Therefore, it can be ensured that the delivery person and the recipient can only communicate within a specific period of time to avoid unnecessary interference.
此外,當電商伺服器3儲存的訂單資料因為某些原因而受到消費者的更改而產生異動或更新時,安全通訊平台1會因應所述異動或更新而對應更新成新的安全識別碼,避免安全通訊平台1將送貨員或收件人輸入的原安全識別碼關聯出異動或更新之前的無效通訊聯繫識別碼,而無法成功建立即時通訊連接。 In addition, when the order information stored in the e-commerce server 3 is changed or updated due to changes or updates by consumers due to some reasons, the secure communication platform 1 will correspondingly update a new security identification code in response to the change or update, Prevent the secure communication platform 1 from associating the original security identification code input by the delivery person or the recipient with an invalid communication contact identification code before the change or update, so that the instant messaging connection cannot be successfully established.
請參考圖3,以下配合圖1說明送貨員經由本發明物流資訊通知系統通訊聯繫收件人的實施例步驟流程。 Please refer to FIG. 3 , and the following describes the step-by-step procedure for the deliveryman to communicate with the recipient through the logistics information notification system of the present invention in conjunction with FIG. 1 .
步驟S300,由送貨員裝置5登入安全通訊平台1。例如,送貨員裝置5可受到其已登入的電商平台導向至安全通訊平台1。可替代地,送貨員裝置5可經由執行一安全通訊應用程式(或語音系統、簡訊系統)而登入安全通訊平台1。 In step S300, the deliveryman device 5 logs into the secure communication platform 1 . For example, the deliveryman's device 5 can be directed to the secure communication platform 1 by the e-commerce platform it has logged into. Alternatively, the deliveryman's device 5 can log into the secure communication platform 1 by executing a secure communication application program (or voice system, short message system).
步驟S301,於送貨員裝置5輸入將提供至安全通訊平台1之一安全識別碼。因應送貨員裝置5向安全通訊平台1發出一收件人聯繫請求,安全通訊應用程式(或語音系統、簡訊系統)產生用於輸入安全識別碼的一邀請。送貨員根據該邀請而在送貨員裝置5輸入已取得的安全識別碼。送貨員可從已知的訂單資料4中取得所述安全識別碼,或經由其他途徑取得。 Step S301 , inputting a security identification code that will be provided to the security communication platform 1 in the deliveryman's device 5 . In response to the deliveryman's device 5 sending a recipient contact request to the secure communication platform 1, the secure communication application program (or voice system, short message system) generates an invitation for inputting the security identification code. The deliveryman inputs the obtained security identification code into the deliveryman's device 5 according to the invitation. The deliveryman can obtain the security identification code from the known order information 4, or obtain it through other means.
步驟S302,由安全通訊平台1判斷輸入的安全識別碼不符合預定格式,則產生輸入錯誤的結果,且在輸入錯誤次數未超過上限(如小於三次)的情況中回到步驟S301。 Step S302, if the security communication platform 1 determines that the input security identification code does not conform to the predetermined format, an input error result will be generated, and return to step S301 if the number of input errors does not exceed the upper limit (eg, less than three times).
步驟S303,由安全通訊平台1判斷輸入的安全識別碼不符合預定格式,則產生輸入錯誤的結果,且在輸入錯誤次數超過上限(如大於三次)的情況中前進至步驟S304及S305。此時,安全通訊應用程式令送貨員裝置5需隔一段時間後再次嘗試輸入,如三十分鐘。 In step S303, the security communication platform 1 judges that the input security identification code does not conform to the predetermined format, and an input error result is generated, and proceeds to steps S304 and S305 when the number of input errors exceeds the upper limit (for example, more than three times). At this time, the secure communication application program makes the deliveryman's device 5 need to try to input again after a period of time, such as thirty minutes.
步驟S304,安全通訊平台1將送貨員裝置5或其持有的送貨員通訊聯繫識別碼加入一黑名單。該黑名單可儲存於安全通訊平台1的安全對映資料庫2指示暫時無法與收件人裝置建立即時通訊連接的送貨員裝置。 Step S304, the secure communication platform 1 adds the deliveryman's device 5 or the deliveryman's communication contact identification code it holds to a blacklist. The blacklist can be stored in the secure mapping database 2 of the secure communication platform 1 to indicate the deliveryman's device that cannot establish an instant messaging connection with the recipient's device temporarily.
步驟S305,安全通訊應用程式強制結束送貨員裝置5與安全通訊平台1的連接。 In step S305, the secure communication application forcibly terminates the connection between the deliveryman's device 5 and the secure communication platform 1 .
步驟S306,因應符合預定格式所輸入的安全識別碼,安全通訊平台1查找安全對映資料庫2以檢查該安全識別碼的正確性。應了解,儲存於安全對映資料庫2中的安全識別碼有時效性,故有可能產生檢查失敗的結果,即查無該安全識別碼,並回到步驟S302。 In step S306, the secure communication platform 1 searches the security mapping database 2 to check the correctness of the security identification code in response to the input security identification code conforming to the predetermined format. It should be understood that the security identification code stored in the security mapping database 2 is time-sensitive, so it may result in a check failure, that is, the security identification code is not found, and the process returns to step S302.
步驟S307,因應檢查為正確的安全識別碼,安全通訊平台1根據安全對映資料庫2關聯出一對映的收件人通訊聯繫識別碼,並據此通訊聯繫識別碼在送貨員裝置5和收件人裝置6之間建立一即時通訊連接(並儲存送貨員通訊聯繫識別碼以及安全通訊平台1所配對之外撥收件人代表號)。例如,安全通訊平台1可指派代表該送貨員裝置5的一暫時電話號碼(用於外撥收件人之代表號)並撥打收件人的電話號碼,且所指派的代表號為臨時性質,避免收件人過度回撥給送貨員造成干擾。因此,送貨員裝置5不會收到和顯示收件人的電話號碼,但收件人裝置6可接收和顯示該用於外撥收件人之代表號。 Step S307, in response to checking that the security identification code is correct, the security communication platform 1 correlates a pair of corresponding recipient communication identification codes according to the security mapping database 2, and based on this communication identification code, it is stored in the deliveryman's device 5 Establish an instant messaging connection with the recipient device 6 (and store the deliveryman's communication contact identification code and the externally dialed recipient representative number paired with the safety communication platform 1). For example, the secure communication platform 1 can assign a temporary telephone number (representative number for outbound recipient) on behalf of the deliveryman's device 5 and dial the recipient's telephone number, and the assigned representative number is temporary in nature , to prevent the recipient from excessive callbacks causing disturbance to the deliveryman. Therefore, the deliveryman's device 5 will not receive and display the recipient's phone number, but the recipient's device 6 can receive and display the representative number for outgoing calls to the recipient.
步驟S308,所述即時通訊連接令安全通訊平台1產生一聯繫請求至收件人裝置6,等待收件人裝置6的回應是否允許建立該連接。 Step S308, the instant messaging connection causes the secure communication platform 1 to generate a contact request to the recipient device 6, and waits for a response from the recipient device 6 whether the connection is allowed to be established.
步驟S309,因應收件人裝置6的允許而成功建立該即時通訊連接。 In step S309, the instant messaging connection is established successfully due to the permission of the recipient device 6 .
步驟S310和S311,因應收件人裝置6未允許而結束通訊的建立。 In steps S310 and S311, the establishment of the communication is terminated because the recipient device 6 does not allow it.
圖4說明收件人經由本發明物流資訊通知系統通訊聯繫送貨人的實施例步驟流程。 FIG. 4 illustrates the flow of steps in an embodiment in which the recipient communicates with the delivery person through the logistics information notification system of the present invention.
步驟S400,收件人經由操作收件人裝置6而登入安全通訊平台1。收件人裝置6可受到其執行的一電商應用程式而被導向至安全通訊平台1。例如,瀏覽訂單資料時點擊聯繫送貨員的按鈕。或者,收件人裝置6可執行用於登入 安全通訊平台1的一安全通訊應用程式,或是回撥所述用於外撥給收件人之代表號。 Step S400 , the recipient logs in the secure communication platform 1 by operating the recipient device 6 . The recipient device 6 can be directed to the secure communication platform 1 by an e-commerce application program executed by it. For example, clicking a button to contact a delivery person while viewing an order profile. Alternatively, recipient device 6 may execute the A secure communication application program of the secure communication platform 1, or call back the representative number used for outgoing calls to the recipient.
步驟S401及S402,於收件人裝置6輸入將提供至安全通訊平台1(如回撥用於外撥給收件人之代表號),使安全通訊平台1對映出一送貨人通訊聯繫識別碼。所述送貨人通訊聯繫識別碼可從收件人所回撥之代表號經安全對映資料庫2中獲得。在其他可能的實施例中,步驟S401可為在收件人裝置6輸入已獲得的訂單編號或安全識別碼。 Steps S401 and S402, enter the representative number that will be provided to the safety communication platform 1 (such as calling back is used to dial out to the recipient) on the recipient device 6, so that the safety communication platform 1 maps a delivery person's communication contact Identifier. The communication contact identification code of the delivery person can be obtained from the security mapping database 2 of the representative number dialed back by the recipient. In other possible embodiments, step S401 may be to input the obtained order number or security identification code in the recipient device 6 .
在其他可能的實施例中,安全通訊平台1亦可根據收件人裝置6提供的訂單編號或安全識別碼進行查驗。 In other possible embodiments, the secure communication platform 1 can also perform verification according to the order number or security identification code provided by the recipient device 6 .
步驟S403,因應查無通訊聯繫識別碼,安全通訊平台1回覆收件人裝置6聯繫失敗,並結束與收件人裝置6的連接(步驟S404)。 Step S403, in response to finding no communication identification code, the secure communication platform 1 replies that the recipient device 6 failed to contact, and terminates the connection with the recipient device 6 (step S404).
步驟S405,因應通訊聯繫識別碼檢查正確,安全通訊平台1外撥該通訊聯繫識別碼,並據此在收件人裝置6和送貨員裝置5之間建立一即時通訊連接。 Step S405 , because the communication identification code is checked correctly, the secure communication platform 1 dials out the communication identification code, and accordingly establishes an instant messaging connection between the recipient device 6 and the deliveryman's device 5 .
步驟S406,所述即時通訊連接令安全通訊平台1產生一聯繫請求至送貨員裝置5,等待送貨員裝置5的回應是否允許建立該連接。 Step S406, the instant messaging connection causes the secure communication platform 1 to generate a contact request to the deliveryman's device 5, and waits for a response from the deliveryman's device 5 whether the connection is allowed to be established.
步驟S407,因應送貨員裝置5的允許而成功建立該即時通訊連接。 In step S407, the instant messaging connection is successfully established due to the permission of the deliveryman's device 5 .
步驟S408和S409,因應送貨員裝置5未允許而結束通訊的建立。 In steps S408 and S409, the establishment of the communication is terminated because the deliveryman's device 5 does not allow it.
S300-S311:步驟 S300-S311: Steps
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