TWI789609B - Management system for transmission services - Google Patents

Abstract

A management system for transmission services includes an information module, a database and a dispatchment module. The information module receives assignment information, state information and location information. The database stores porter information, task information and map information. The dispatchment module reads the relevant porter information and the relevant task information according to assignment information. The dispatchment module processes the individual state information to generate workload information and compares the workload information with work threshold information for screening to obtain idle porter information. The dispatchment module matches the read porter information, task information and map information with the idle porter information and the relevant location information, so as to generate candidate porter information and send dispatchment orders accordingly, thereby effectively enhancing efficiency, accuracy and balance.

Description

Delivery service management system

The invention relates to a field related to the management of hospital couriers, in particular to a transmission service management system.

Nowadays, hospitals have a variety of outpatient clinics, medical equipment and wards, so there are quite a lot of transfer needs for materials, patients and materials. Generally, when various units in a hospital need to exchange items such as medical records and medical equipment or transfer patients to other departments, they will need the assistance of a teleporter. When exchanging medical records, medical equipment and other items, or carrying out personnel escort, the personnel of the demand unit usually puts forward the demand for transmission or escort to the control center by telephone or network system, and the control center then sends workers to the The teleporter makes the assignment.

However, in the process of message transmission, it is easy for the control center personnel to misunderstand the required work information when transmitting or recording, which may cause the transmitter to perform wrong tasks; and in the process of assigning cases, the control center often enters according to the case The order of the control center is sorted, and the processing is processed sequentially based on the first-in-first-out processing logic. It is often impossible to deal with urgency as a priority case according to the needs of the actual situation, resulting in the situation that urgent matters are postponed.

Furthermore, in order to avoid the occurrence of wrong information transmission, the unit department will fill out the transmission form, and then hand over the transmission form and the items to be transmitted to the station or the teleporter who patrols everywhere. However, excessive reliance on station personnel The work assignment method is easy to generate a lot of labor costs, and if there are urgent tasks, and the on-site personnel have already carried out other tasks, it will lead to delays in urgent tasks; therefore, the work assignment method implemented under the current situation cannot Effectively overcome the overall efficiency, and easily lead to an increase in labor costs.

In addition, the control center does not control the workload of each teleporter. When the control center personnel receive a demand message, they will directly assign the task to the currently idle teleporter. That is to say, the currently assigned teleporter may The teleporter's workload has been overloaded just after completing the task or has already executed several tasks in a row; therefore, the current job assignment method is likely to cause an imbalance in the workload of each teleporter, and cannot effectively achieve a balance The effect of dispatching workers.

In addition, when the control center assigns teleporter tasks, it will use the nature and urgency of the task as the threshold for selecting teleporters. The selection of teleporter priorities is based on the teleporter's own skills, abilities, and ability levels. , as the priority selection basis for selecting teleporters. In this way, if multiple teleporters are idle at the same time, teleporters with good conditions will always be selected first, and the workload will be too heavy, while the rest of the ability or new teleporters will easily be idle, resulting in Waste of human resources.

In order to solve the above problems, the present invention provides a delivery service management system, which can dispatch the assignment information to the appropriate sender according to the assignment information and analyze the current working status of the sender, so as to effectively improve the efficiency, accuracy and balance of assigned tasks.

An embodiment of the present invention provides a transmission service management system, which includes: an information module, which receives a piece of assignment information, a plurality of status information, and location information matching each status information; a database, which stores a plurality of sender information, multiple task information and a map information; and a dispatch module, which reads the corresponding sender information and one of the task information in the database according to the assignment information, and the dispatch module processes each status information to generate a Workload information, and compare and filter the workload information with a work threshold information to obtain at least one dispatcher information, wherein the dispatch module will read the dispatcher information and the task information with the Comparing the dispatcher information, and matching the read task information and map information with the location information corresponding to the dispatcher information, so as to generate a matching dispatcher information, dispatching module A dispatch instruction is sent according to the sender information, and the dispatch instruction has assignment information.

Through the above, the present invention can dispatch the assignment information to the appropriate sender according to the assignment information and analyze the current working status of the sender; thereby, the efficiency, accuracy and balance of the assigned task can be effectively improved, and the conventional method of manually dispatching can be improved. The shortcomings of labor and manpower transmission tasks and uneven distribution of workload.

In one embodiment of the present invention, the assigning program further has a route module. The route module provides a plurality of transmission designated routes for mutual transmission of assigned tasks between the multiple building information of the set map information. After setting, each designated transmission route Stored in the database; the dispatch module performs matching processing on one of the task information read from the database according to the assignment information and the specified delivery route and the location information corresponding to the information of the dispatcher to generate a matching dispatcher Information; in this way, to prevent the teleporter from being assigned to transmit tasks between buildings that are not connected or too far away, resulting in a reduction in the efficiency of the teleporter.

In one embodiment of the present invention, the dispatch module has a stacking unit, the stacking unit has a stackable option and a non-stackable option, the stackable option is selected, and the processing unit can process multiple assignment information Issue a dispatch instruction; the non-overlapping option is selected, and the processing unit will process a single assignment information to issue a dispatch instruction; the overlapping option is divided into a mergeable option and a sequential overlapping option, the mergeable option is selected, and each assignment information The required time and the task required time can overlap; the option to overlap in sequence is selected, and the required time of each assignment information does not overlap; thereby, the task allocation can be adjusted according to the demand, and when the transmission tasks are of the same nature and appropriate, they can be assigned to the same sender , to increase the utilization rate of teleporters, and reduce the assignment of tasks of the same nature to different teleporters, resulting in a decrease in the efficiency of teleporters.

In order to illustrate the central idea of the present invention expressed in the column of the above-mentioned summary of the invention, it is expressed in specific embodiments. Various objects in the embodiments are drawn according to proportions, sizes, deformations or displacements suitable for illustration, rather than drawn according to the proportions of actual components, which are described first.

Please refer to FIG. 1 to FIG. 5, the present invention provides a transmission service management system 100, which runs on a demand terminal device 1, a service terminal device 2 and a management terminal device 3, demand terminal device 1 and service terminal device 2 It is connected with the management terminal device 3 through the Internet signal, wherein the plurality of medical units transmit information through the demand terminal device 1 and the management terminal device 3 respectively, and the plurality of senders perform information transmission through the service terminal device 2 and the management terminal device 3 respectively; Wherein, the demand terminal device 1 , the service terminal device 2 and the management terminal device 3 can be various personal computers, notebook computers, smart mobile devices or tablet computers, and the present invention is not limited thereto.

The delivery service management system 100 of the present invention includes:

A demand program 10, which is stored in the record body of the demand terminal device 1, reads the record body and executes the demand program 10 by the processor of the demand terminal device 1; wherein, when the demand terminal device 1 is various personal computers or notebook computers, The means of using the demand program 10 can be software; when the demand terminal device 1 is a smart mobile device or a tablet computer, the means of using the demand program 10 can be an application program (APP).

Furthermore, each medical unit can respectively transmit an assignment information to the management terminal device 3 through the demand terminal device 1 through the demand program 10, wherein the assignment information includes task object, demand medical unit, arriving medical unit, task type and demand time, The task objects are divided into patients and non-patients.

A dispatched program 20, which is stored in the recording body of the service terminal device 2, reads the recording body and executes the dispatched program 20 by the processor of the service terminal device 2; wherein, when the service terminal device 2 is a variety of personal computers or notebooks The means of using the computer and the assigned program 20 can be software; when the service terminal device 2 is a smart mobile device or a tablet computer, the means of using the assigned program 20 can be an application program (APP).

Furthermore, each courier can send a status information and a location information to the management terminal device 3 through the service terminal device 2 through the dispatch program 20, the status information is the current working status of the courier, and the location information is the location of the courier; Among them, the current working status of the teleporter is on-duty, resting or off-duty, and on-duty is divided into performing tasks or not performing tasks and being idle. When the teleporter is performing tasks, the status information will include the content of the dispatched tasks; The location information is the current location of the sender. In the embodiment of the present invention, the sender can send the current status information through the dispatching program 20, such as status information such as receiving tasks, completing tasks, going to work, taking a break, and leaving work. The location information will change according to the different status information of the sender. For example: when the sender is performing a task transmission, the location information is the current delivery task location of the sender, and when the sender has finished sending the task and is in a rest state, the location information is The teleporter's current resting position.

It should be noted that the location information can be generated through the service terminal device 2 in cooperation with the indoor positioning technology, and the indoor positioning technology can be generated through Bluetooth, RFID, Wi-Fi, ZigBee, UWB, beacon, etc. The present invention does not This is the limit. In addition, the location information can be generated through the fixed-point sensing technology. When the location information is generated through the fixed-point sensing technology, each medical unit in the hospital area is equipped with a confirmation device, and the confirmation device can be connected with the management terminal device 3 and communicate with the service. The terminal device 2 senses the connected confirmation device, and the sender can sense the confirmation device through the service terminal device 2 through the dispatch program 20, and the confirmation device can transmit the sensing signal to the management terminal device 3, and the management terminal device 3 will respond The signal identification is the location information of the carrier, wherein the confirmation device can be an electronic device or a sensing element (for example: QR Code); in the embodiment of the present invention, the confirmation device is a QR Code sticker, and the carrier can use the service terminal device 2 The dispatching program 20 senses with the QR Code sticker set at a fixed point to generate a sensing signal, and the management terminal device 3 recognizes the sensing signal as the location information of the sender.

An assignment program 30, which is stored in the record body of the management terminal device 3, reads the record body and executes the assignment program 30 by the processor of the management terminal device 3, and the assignment program 30 can receive the assignment information sent by the demand program 10 or by The status information and location information transmitted by the dispatching program 20, and the dispatching program 30 integrates an information module 31, a database 32, a routing module 33 and a dispatching module 34; wherein, when the management terminal device 3 is various personal For computers or notebook computers, the means of using the assignment program 30 can be software; when the management terminal device 3 is a smart mobile device or a tablet computer, the means of using the assignment program 30 can be an application program (APP).

The information module 31 can receive the assignment information sent by each medical unit through the demand program 10 of the demand terminal device 1, the status information sent by each sender through the dispatch program 20 of the service terminal device 2, and the location information corresponding to each status information.

The database 32 stores information on multiple carriers, multiple task information and a map information M, wherein each carrier information can correspond to each carrier, and each carrier information includes name, gender, skill certificate, employment status and Shift schedule; each task information is the task content and the time required for the task. The task content can be sending items, medical records, general specimens, ICU specimens, picking up patients for examination, picking up patients for surgery, etc. The task information can be based on The actual needs of the hospital increase or decrease, the present invention is not limited thereto, and the time required for the task is that there will be a preset transmission time for each task content, and the time required for the task can be adjusted according to the actual needs of the hospital, for example: the transmission of items by It takes 15 minutes for the courier to deliver the items, and 10 minutes for the delivery of general specimens. The time from the courier's receipt of the general specimens to the delivery of the general specimens is 10 minutes. Multiple medical units in the building information of each campus.

The route module 33 provides a plurality of designated transfer routes L that can transfer and assign tasks between the building information of the set map information M. The designated transfer routes L after setting are stored in the database 32, wherein each designated transfer route is set When L, the travel time of each designated transmission path can be set. It is further explained that the buildings in the hospital districts will be connected or separated from each other. The path module 33 can be based on the construction status and distance of the actual hospital district buildings The time is to set the transmission designated path L that can transmit tasks between buildings in each hospital area. The following examples are used to illustrate, and the present invention is not limited thereto.

For example: Please refer to Figure 3 and Figure 4. The map information presents the information of 7 buildings in the hospital area. District Building Information C, Fourth District Building Information D, Fifth District Building Information E, Sixth District Building Information F, and Seventh District Building Information G. From the map information, we can know the first District Building information A, the No. Building Information B of the Second Campus, Building Information C of the Third Campus, and Building Information D of the Fourth Campus can be connected to each other, and Building Information A of the First Campus, Building Information B of the Second Campus, and Building Information D of the Fourth Campus Close to each other, building information A of the first campus and building information D of the fourth campus are far away from building information C of the third campus and need to be linked through building information B of the third campus, while building information E of the fifth campus, The building information F of the sixth campus and the building information G of the seventh campus are not connected and are set independently. Therefore, on the transmission route L, the building information A of the first campus and the building information B of the second campus are set to each other. Tasks can be transferred, information on the third campus building C and information on the second campus building B can transfer tasks to each other, information on the fourth campus building D and information on the second campus B can transfer tasks to each other, information on the first campus building A and the fourth campus building information D cannot send tasks with the third campus building information C, the fifth campus building information E, the sixth campus building information F and the seventh campus building information G can only be in the same building The internal transmission task, and each specified transmission route L after the setting is completed will be stored in the database 32 .

The dispatch module 34 has a retrieval unit 341, a recording unit 342, and a processing unit 343. The retrieval unit 341 can read information from the database 32; wherein, the retrieval unit 341 will read the information in the database 32 according to the assignment information. For the matching carrier information and one of the task information, one to multiple pieces of matching carrier information may be read from the database 32 according to the assignment information.

The recording unit 342 corresponds to each carrier information in the database 32 and records the status information received by the information module 31. The carrier information in the database 32 can correspond to the actual carrier, and the status information sent by each carrier will be recorded by the recording unit 342, and the processing unit 343 calculates and generates workload information according to the state information recorded by the recording unit 342, and the processing unit 343 compares and screens the workload information with a work threshold information to obtain at least one Assignment information, among them, the work threshold information is the workload and task content of the 8 hours before the task to be assigned, and the workload and task content of the 8 hours before the task to be assigned in the work threshold information can be set according to the needs, for example: The number of transmission tasks 8 hours before the task is to be assigned is 10; the task content to be executed is a high energy-consuming task.

Example 1: When the recording unit 342 records that the operator X did not perform the task 8 hours before the task to be assigned, it means that the operator has just started work, and the processing unit 343 will judge that the workload information of the operator X does not meet the work threshold information, The processing unit 343 will process the sender X as the dispatcher information.

Example 2: When the recording unit 342 records that the operator Y has just delivered the patients who need surgery 8 hours before the assigned task, since the task content is a high energy-consuming task, the processing unit 343 will judge the work of the operator Y If the quantity information meets the work threshold information, the processing unit 343 will not process the sender Y as the information of the dispatcher.

Example 3: When the recording unit 342 records that the transmitter Y has completed 10 mission transmissions 8 hours before the desired assignment, and the transmission personnel Z has completed 5 mission transmissions 8 hours before the desired assignment. The workload information is obviously more than the workload information of the sender Z, the processing unit 343 will judge that the workload information of the sender Y has met the work threshold information, the processing unit 343 will not process the sender Y as the information of the dispatcher, but Handle sender Z as dispatcher information.

The processing unit 343 is able to compare the information of the sender and the task information read by the retrieval unit 341 with the information of the dispatcher, and match the read task information and map information M with the location information corresponding to the information of the dispatcher Processing, wherein, when the processing unit 343 calculates the position distance, it will also correspond to the required medical unit and the arriving medical unit in the assignment information to the specified transmission path L stored in the database 32, and according to the corresponding information in the dispatcher information The position signal of the corresponding carrier is matched and processed to obtain a suitable carrier to generate a matching carrier information. The processing unit 343 of the dispatch module 34 sends a dispatch instruction to the corresponding carrier according to the matching carrier information, and the corresponding carrier's The dispatching program 20 contained in the service terminal device 2 held will display the dispatching instruction, and the dispatching instruction will have assignment information. At this time, the sender can carry out the sending task according to the assignment information displayed in the dispatching instruction.

Moreover, the dispatching module 34 further has a file overlapping unit 344, which allows the manager to choose whether there is only a single assignment information or multiple assignment information in a dispatch instruction according to actual needs through the management terminal device 3.

Overlapping unit 344 has an overlay option 345 and a non-overlapping option 346. When the overlay option 345 is selected, the processing unit 343 can process a plurality of assignment information to send a dispatch instruction, and each assignment information of the dispatch instruction For the same demand medical unit and the same arrival medical unit, for example: in the state where the overlapping option 345 has been selected to start, when two pieces of assignment information are sent to the dispatch module 34, the demand medical units of the two assignment information are both In the building information A of the first hospital area, and the delivery medical unit is in the building information B of the second hospital area, the processing unit 343 can integrate the two pieces of assignment information into a dispatch instruction, and send the dispatch instruction to the same sender.

When the non-overlapping option 346 is selected, the processing unit 343 only processes a single assignment information to issue a dispatch instruction, for example: in the state that the non-overlapping option 346 has been selected and activated, even if two pieces of assignment information are sent to the dispatch module At 34:00, if the requesting medical units of the two pieces of assignment information are both in the building information A of the first hospital area, and the delivery medical units are both in the building information B of the second hospital area, the processing unit 343 will not integrate the two pieces of assignment information into Instead of one dispatch instruction, it will be treated as two dispatch instructions, and the two dispatch instructions will be sent to different teleporters.

In addition, the combinable option 345 is divided into a combinable option 345a and a sequential stacking option 345b. When the combinable option 345a is selected, the required time of each assigned information and task required time can overlap, for example: in the combinable option In the state that 345a has been selected to be activated, when two pieces of assignment information are sent to the dispatch module 34, the required time for one of the assignment information is 10 am, and the required time for the task is 40 minutes (that is to say, the task ends time is 10:40 in the afternoon), the demand time of another assignment information is 10:00 in the morning, and the required time of the task is 50 minutes (that is to say, the task end time is 10:50 in the afternoon), the processing unit 343 can Combine these two pieces of assignment information into one dispatch instruction, and send this dispatch instruction to the same teleporter.

When the sequential overlapping option 345b is selected, the required time of each assignment information does not overlap, for example: in the state where the sequential overlapping option 345b has been selected to activate, when two pieces of assignment information are sent to the dispatch module 34, The required time for one of the assigned information is 10:00 am, and the required time for the task is 200 minutes (that is, the end time of the task is 1:20 pm), and the required time for the other assigned information is 1:20 pm and the time required for the task is 10 minutes (that is to say, the end time of the task is 1:30 p.m.), the processing unit 343 can integrate these two pieces of assignment information into a dispatch instruction, and pass the dispatch instruction to the same bit member.

In summary, the effects that the present invention can achieve are as follows:

1. The present invention can dispatch the assignment information to the appropriate sender according to the assignment information and analyze the current working status of the sender; thus, the efficiency, accuracy and balance of the assignment tasks can be effectively improved.

2. The path module 33 of the present invention can provide the hospital with the location of the actual building information of each hospital area, set the exclusive transmission designated path L, and when the dispatch module 34 analyzes and screens out the appropriate courier, it can effectively prevent the courier from being blocked. Assign missions between buildings that are not connected or that are too far away to improve the efficiency of teleporters.

3. The overlapping unit 344 of the present invention provides managers with the ability to adjust task allocation according to needs. When the transmission tasks are of the same nature and appropriate, they can be assigned to the same courier to improve the utilization rate of the courier.

The above-mentioned embodiments are only used to illustrate the present invention, and are not intended to limit the scope of the present invention. All modifications or changes that do not violate the spirit of the present invention belong to the intended protection category of the present invention.

1: Demand terminal device 2: Service terminal device 3: Manage Terminal Devices 100: Delivery service management system 10: Demand program 20: Assignment program 30: Assignment program 31:Information module 32: Database 33:Path Module 34: Dispatch Module 341: Extraction unit 342: Record unit 343: processing unit 344: Duplicate case unit 345: Overlap option 345a: Mergeable options 345b: Sequential overlap option 346: Non-overlapping options M: map information A: Building Information of the First Campus B: Building Information of the Second Campus C: Building information of the third courtyard D: Building information of the fourth courtyard E: Building Information of the Fifth Campus F: Building Information of the Sixth Campus G: Building Information of the Seventh Campus L: Send the specified path

Fig. 1 is a system connection block diagram of the present invention. Fig. 2 is a block diagram of the system architecture of the present invention. Fig. 3 is a schematic diagram of map information of the present invention. Fig. 4 is a schematic diagram of the designated transmission path of the present invention. Fig. 5 is a schematic diagram of the selection of overlapping units in the present invention.

100: Delivery service management system

10: Demand program

20: Assignment program

30: Assignment program

31:Information module

32: Database

33:Path Module

34: Dispatch Module

341: Extraction unit

342: Record unit

343: processing unit

344: Duplicate case unit

Claims (6)

A transmission service management system, which includes: a demand program, which runs on a demand terminal device, and a plurality of medical units respectively transmit an assignment information through the demand terminal device through the demand program, wherein the assignment information is task object, demand Medical unit, arrival at the medical unit, task type and required time; a dispatch program, which runs on a service terminal device, and a plurality of senders respectively transmit a status information and a location information through the service terminal device; an assignment program, which runs In a management terminal device, the management terminal device is signal-connected to the demand terminal device and the service terminal device, the assignment program integrates an information module, a database, a routing module and a dispatch module, the information The module can receive the assignment information sent by each medical unit through the demand terminal device, the status information sent by each of the transmitters through the service terminal device, and the location information corresponding to each status information; the database has multiple transmissions Member information, multiple task information and a map information, wherein each sender information is name, gender, skill certificate, on-the-job status and shift schedule; each task information is task content and task time required; the path module provides Set the multiple designated routes of the assigned task between the multiple campus building information of the map information. After setting, the designated transfer routes are stored in the database; the dispatch module reads the database according to the assigned information Matching the sender information, one of the task information and one of the specified transmission routes, the dispatch module processes each of the status information to generate a workload information, and compares the workload information with a work threshold information Screening to obtain at least one dispatcher information, wherein, the dispatch module compares the read dispatcher information and the task information with the dispatcher information, and compares the read task information , the map information and the specified sending route are matched with the location information corresponding to the dispatcher information to generate a matching sender information, and the dispatch module sends a dispatch instruction according to the matching dispatcher information , the dispatch instruction has the assignment information, and the service terminal device can display The dispatch instruction; and a confirmation device, which is installed in each medical unit in the hospital area, the confirmation device can be connected with the management terminal device and connected with the service terminal device inductively, and each of the transmitters can pass through the service terminal The device communicates with the confirmation device through the assigned program, and the confirmation device can transmit a sensing signal to the management terminal device, and the management terminal device recognizes the sensing signal as the location information of each transmitter, Wherein, the location information is generated through fixed-point sensing technology. The delivery service management system as described in Claim 1, wherein, the dispatch module has an extraction unit and a processing unit, and the extraction unit can read information from the database; the processing unit can use the extraction unit The read information is compared with the information received by the information module. The transmission service management system as described in Claim 1, wherein, the dispatch module has a folding unit, and the folding unit has a folding option and a non-folding option, and when the folding option is selected, the The processing unit can process and integrate multiple assignment information to issue the dispatch instruction; if the non-overlapping option is selected, the processing unit processes a single assignment information to issue the dispatch instruction. The transmission service management system as described in claim item 3, wherein, the stackable option is divided into a combinable option and a sequential stacking option, the combinable option is selected, and the required time and task requirements of each assigned information Time can be overlapped; if the option of overlapping cases in sequence is selected, the required time of each assigned information will not overlap. In the transmission service management system as described in claim 3, wherein the overlapping option is selected, and the assignment information of the dispatch instruction is the same medical unit in need and the same medical unit in arrival. The transmission service management system as described in claim 1, wherein, the dispatch module has a recording unit, and the recording unit records the status information corresponding to each of the sender information in the database; the processing unit according to the recording unit The recorded state information is calculated to generate the workload information; the work threshold information is the workload and task execution content of the 8 hours before the assigned task.

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