TWI736832B - System for interactively providing real estate agency information - Google Patents

System for interactively providing real estate agency information Download PDF

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TWI736832B
TWI736832B TW108103382A TW108103382A TWI736832B TW I736832 B TWI736832 B TW I736832B TW 108103382 A TW108103382 A TW 108103382A TW 108103382 A TW108103382 A TW 108103382A TW I736832 B TWI736832 B TW I736832B
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business
information
real estate
module
data
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TW202029115A (en
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彭培業
熊方瑜
洪振軒
吳有鈞
鄒坤宜
陳香伶
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台灣房屋仲介股份有限公司
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Abstract

A system for interactively providing real estate agency information is disclosed. It is installed in a server, connecting to a plurality of operating ends via an instant messaging server. The system includes a business operation module, a customer information management module, a database module, a customer information providing module, a business query module and a big data analysis module. The system works over an instant messaging system, being able to effectively bind sales and clients, provide clients real estate agency information, and facilitate sales supervisor oversees the operation of his subordinate.

Description

互動式不動產仲介資訊提供系統 Interactive real estate agency information provision system

本發明關於一種不動產仲介資訊提供系統,特別是一種可透過行動通訊裝置進行不動產物件資料提供與需求追蹤的互動式不動產仲介資訊提供系統。 The present invention relates to a real estate agency information providing system, in particular to an interactive real estate agency information providing system that can provide real estate information and demand tracking through a mobile communication device.

由於IT產業的發達,除了與生活相關的計算工作量因為電腦的出現而大幅減少外,人與人之間的服務也受惠。一個最簡單的例子就是人們因為通訊更便捷,減少了很多資訊取得上的成本,許多重要資料能及時獲得且誤會能及時澄清,大大地促進了商業的繁盛,同時也最大限度地滿足了每個人的需求。房屋仲介是一門源遠流長的行業,雖然服務對象及交易標的從未變過,但也因為IT產業中新技術的影響,改變了服務的面貌。房屋仲介商們從傳統的挨家挨戶找標的、帶客戶看物件,進展至線上展示物件並吸引有買賣物件意願的買賣方透過網路資訊前來洽談。這種透過互連網技術的銷售型態,在台灣早已行之多年。 Due to the development of the IT industry, in addition to the drastic reduction in the computational workload related to life due to the advent of computers, services between people have also benefited. One of the simplest examples is that people reduce the cost of obtaining a lot of information because communication is more convenient. Many important information can be obtained in time and misunderstandings can be clarified in time. This greatly promotes the prosperity of business and maximizes the satisfaction of everyone. Demand. Housing agency is an industry with a long history. Although the service target and transaction target have never changed, it has also changed the face of service due to the influence of new technologies in the IT industry. Housing brokers have moved from the traditional door-to-door bidding and showing customers to see objects, to display objects online and attract buyers and sellers who are willing to buy and sell objects to come to negotiate through online information. This type of sales through Internet technology has been practiced in Taiwan for many years.

雖然科技的進步能提升房仲業的服務品質,但商業環境卻因為資訊公開而更形競爭。同業間基本上的IT化都已經做的差不多了,沒有哪一家房仲 商處在技術大幅落後的情況。為了在有限的市場中爭取更多份額,必須使用一些特別的技術來滿足客戶在服務內容上的挑剔,及解決房仲商本身營運的問題。 Although advances in technology can improve the service quality of the real estate brokerage industry, the business environment has become more competitive because of information disclosure. Basic IT in the industry has been done almost, there is no house broker The business is in a situation where the technology is far behind. In order to gain more shares in a limited market, some special technologies must be used to satisfy customers' picky in service content and solve the problems of the real estate agent's own operation.

由大趨勢來說,人們已經習慣於行動通訊,生活中離不開手機,更形似被某些功能強大的APP”綁架”。這些功能強大的APP,比如LINE、FB、微信等,都各自形成了應用生態圈;藉由提供API,這些APP的用戶們或第三方開發商可以開發不同的小程序以滿足不同的生活需求。這種小程序看似不難開發,實則需要額外的硬體,比如伺服器或一些物聯網裝置,才能有效地完成所需的任務。另一種程度的「軟硬整合」也出現在了這種應用生態圈中。因為人們無法脫身於這些功能強大的APP,換個角度來說,如果可以將房仲相關的資訊透過這種服務平台加以發送,甚至是結合日常實體作業,會更貼近潛在物件買方。但目前沒有相關技術來突破房仲業在這塊領域的技術匱乏。 In terms of general trends, people have become accustomed to mobile communications and cannot do without mobile phones in their lives. It is more like being "kidnapped" by some powerful apps. These powerful apps, such as LINE, FB, WeChat, etc., each form an application ecosystem; by providing APIs, users of these apps or third-party developers can develop different small programs to meet different life needs. This kind of small program does not seem to be difficult to develop, but in fact it requires additional hardware, such as a server or some Internet of Things devices, to effectively complete the required tasks. Another degree of "soft and hard integration" has also appeared in this application ecosystem. Because people can't get away from these powerful apps, from another perspective, if information about house agents can be sent through this service platform, or even combined with daily physical operations, it will be closer to potential buyers of objects. However, there is no relevant technology to break through the lack of technology in this field.

此外,房仲業的一個傳統的問題是業務之間的業績分派不均。這一來是因為資淺業務對物件交易的掌握度不夠,一來也有可能是業務的積極度不高。對於房仲商的管理人員來說,如何監督現有從業人員的工作情況、平衡業績以防止業績低迷的業務離開對公司造成的人力資源浪費等問題,都需要以科技發展帶來的技術紅利來找尋解方。 In addition, a traditional problem of the real estate brokerage industry is the uneven distribution of performance between businesses. This is because the junior business does not have enough control over the transaction of objects, and it is also possible that the business is not very active. For the managers of the house brokers, how to supervise the working conditions of the existing employees and balance the performance to prevent the waste of human resources caused by the depressed business leaving the company, all need to find the technological dividends brought about by the development of science and technology. Solution.

因此,本發明提供一種互動式不動產仲介資訊提供系統,以期滿足上述需求並為傳統問題提出解決方案。 Therefore, the present invention provides an interactive real estate agency information providing system in order to meet the above-mentioned needs and propose solutions to traditional problems.

本段文字提取和編譯本發明的某些特點,其它特點將被揭露於後續段落中,其目的在涵蓋附加的申請專利範圍之精神和範圍中,各式的修改和類似的排列。 This paragraph of text extracts and compiles certain features of the present invention, and other features will be disclosed in subsequent paragraphs, the purpose of which is to cover the spirit and scope of the additional patent application, various modifications and similar arrangements.

為了滿足上述需求並解決相關問題,本發明提出一種互動式不動產仲介資訊提供系統。該系統可安裝於一伺服主機,透過一即時通訊伺服器連接複數個操作端,該些操作端上運行該即時通訊伺服器提供的一行動應用軟體,該即時通訊伺服器提供每一註冊ID一個對應的識別符。該互動式不動產仲介資訊提供系統包含:一業務操作模組,與複數個業務操作端通連,用以提供一業務資訊介面以透過該行動應用軟體顯示於業務操作端的螢幕而供操作創設或修改一業務資訊介紹檔案、接收透過該業務資訊介面傳送的該業務資訊介紹檔案,及儲存該業務資訊介紹檔案與一安全識別碼,其中,該業務資訊介紹檔案可透過該即時通訊伺服器發送到該即時通訊伺服器之註冊ID登錄所使用的客戶操作端並透過該行動應用軟體顯示;一客戶資訊管理模組,與複數個客戶操作端通連,用以接收來自客戶操作端的行動應用軟體輸入的安全識別碼與透過該客戶操作端登錄該即時通訊伺服器的註冊ID的識別符、將該安全識別碼與該識別符綁定、提供一客戶資料維護介面以透過該行動應用軟體顯示於客戶操作端的螢幕供客戶新增或修改一基本資料後回傳,及接收客戶操作端之一取消綁定要求而取消該安全識別碼與該識別符之綁定;一資料庫模組,與該業務操作模組及該客戶資訊管理模組連接,用以儲存複數筆業務資訊介紹檔案、基本資料、安全識別碼、識別符與安全識別碼之綁定紀錄、不動產物件資料,及不動產相關資料,以供存取;及一客戶資訊提供模組,與該資料庫模組連結並與該些業務操作端及該些客戶操作端通連,用以定期將該些不動產物件資料中之部分發送給綁定之識別符對應之註冊ID登錄的客戶操作端、接收來自任一客戶操作端的一資訊需求,及依照該資訊需求的內容,提供相對應的不動產物件資料及/或不動產相關資料。 In order to meet the above requirements and solve related problems, the present invention proposes an interactive real estate agency information providing system. The system can be installed on a server host and connected to a plurality of operating terminals through an instant messaging server. A mobile application software provided by the instant messaging server runs on these operating terminals. The instant messaging server provides one for each registration ID. The corresponding identifier. The interactive real estate agency information provision system includes: a business operation module connected to a plurality of business operation terminals to provide a business information interface to be displayed on the screen of the business operation terminal through the mobile application software for operation creation or modification A business information introduction file, receiving the business information introduction file sent through the business information interface, and storing the business information introduction file and a security identification code, wherein the business information introduction file can be sent to the The registered ID of the instant messaging server logs in the client terminal used by the mobile application and displays it through the mobile application software; a client information management module is connected to multiple client terminals to receive input from the mobile application software from the client terminal The security identification code and the identifier of the registration ID of the instant messaging server registered through the client operation terminal, the security identification code and the identifier are bound, and a customer data maintenance interface is provided to be displayed on the customer operation through the mobile application software The screen of the client terminal is for the customer to add or modify a basic data and then return it, and receive an unbinding request from the client operation terminal to cancel the binding of the security ID and the ID; a database module, and the business operation The module is connected to the customer information management module to store multiple business information introduction files, basic data, security identification codes, binding records of identifiers and security identification codes, real estate information, and real estate related data for Access; and a customer information providing module, which is connected to the database module and communicates with the business operation terminals and the client operation terminals, so as to periodically send part of the real product data to the binding The identifier corresponds to the registered client operation terminal registered by the ID, receives an information request from any client operation terminal, and provides corresponding real estate information and/or real estate related data according to the content of the information request.

依照本發明,該互動式不動產仲介資訊提供系統可進一步包含:一業務查詢模組,與該資料庫模組連結並與該些業務操作端通連,用以在接收到一權限確認請求後比對該資料庫模組中的一註冊權限子資料庫模組,若該權限確認請求中包含之一確認資料已註冊並記錄於該註冊權限子資料庫模組中時,發出該權限確認請求的用戶可取得該資料庫模組中的部分資料。該權限確認請求中可進一步包含一權限屬性。若該權限屬性為主管級,則發出該權限確認請求的用戶可取得該資料庫模組中的所有業務資訊介紹檔案、基本資料、安全識別碼,及識別符與安全識別碼之綁定紀錄。若該權限屬性為員工級,則發出該權限確認請求的用戶可取得該資料庫模組中的對應該確認資料的業務資訊介紹檔案,及部分基本資料。 According to the present invention, the interactive real estate agency information providing system may further include: a business query module, which is connected to the database module and communicates with the business operation terminals to compare after receiving a permission confirmation request For a registered authority sub-database module in the database module, if the authority confirmation request includes a confirmation that the data has been registered and recorded in the registration authority sub-database module, issue the authority confirmation request The user can obtain part of the data in the database module. The permission confirmation request may further include a permission attribute. If the authority attribute is at the supervisor level, the user who issued the authority confirmation request can obtain all business information introduction files, basic data, security identification codes, and binding records of identifiers and security identification codes in the database module. If the permission attribute is at the employee level, the user who issued the permission confirmation request can obtain the business information introduction file corresponding to the confirmed data in the database module, and some basic data.

此外,互動式不動產仲介資訊提供系統另進一步包含:一大數據分析模組,與該資料庫模組與該客戶資訊提供模組連結並與該些客戶操作端通連,用以針對該些基本資料與該些資訊需求的內容間之關係進行演算與分析,以找出特定基本資料與不動產物件間的關聯。 In addition, the interactive real estate agency information provision system further includes: a large data analysis module, which is connected to the database module and the customer information provision module and communicates with the client operation terminals to target the basic The relationship between the data and the content of the information needs is calculated and analyzed to find the relationship between the specific basic data and the real product.

最好,前述該些模組是軟體、特製硬體,或部分是軟體部分是硬體。 Preferably, the aforementioned modules are software, special hardware, or part of software and part of hardware.

互動式不動產仲介資訊提供系統的資料庫模組可進一步包含一資料彙整子模組,用以依照預設演算方式將用戶取得的數據進行統計分析,並將統計分析後的數據及/或原取得的數據以表單化的方式提供給用戶。 The database module of the interactive real estate agency information providing system may further include a data aggregation sub-module for statistical analysis of the data obtained by the user according to a preset calculation method, and the statistical analysis of the data and/or the original acquisition The data is provided to users in a form-based way.

依照本發明,該業務資訊介紹檔案可為電子名片檔案或視頻檔案。該安全識別碼為將員工編號經由一加密演算法計算後獲得的唯一數值。該基本資料可包含:姓名、手機號碼、電子郵箱、密碼、住址或任二前述項目以上之組合。該操作端可為平板電腦、智慧型手機或筆記型電腦。 According to the present invention, the business information introduction file can be an electronic business card file or a video file. The security identification code is a unique value obtained by calculating the employee number through an encryption algorithm. The basic information may include: name, mobile phone number, e-mail address, password, address, or any combination of two or more of the foregoing items. The operating terminal can be a tablet computer, a smart phone or a notebook computer.

本發明的互動式不動產仲介資訊提供系統,可以讓房仲業務提供專屬電子名片給客戶,客戶利用即時通訊軟體介面操作綁定業務,定期獲得房仲提供的不動產資訊。如此一來,客戶建立資料快速簡便,可以獲得專人服務,品質有保證。對業務來說,不必擔心名片問題,電子名片也有助於環保;業務可以更專注客戶的需求及保持互動聯繫,業務主管也可以了解所屬業務人員的業績狀況,適時提供支援。最重要的,互動式不動產仲介資訊提供系統是配合現有即時通訊系統而運作,省去房仲業者獨自開發新操作系統的成本。本發明滿足了市場上的需求並為傳統問題提出解決方案。 The interactive real estate agency information providing system of the present invention allows the real estate agency business to provide exclusive electronic business cards to customers, and the client uses the instant messaging software interface to operate the binding business, and regularly obtains real estate information provided by the real estate agency. In this way, customers can create information quickly and easily, and they can get dedicated service, and the quality is guaranteed. For business, there is no need to worry about business cards. Electronic business cards are also helpful for environmental protection. Businesses can focus more on customer needs and maintain interactive contact. Business managers can also understand the performance of their business personnel and provide timely support. Most importantly, the interactive real estate agency information provision system works with the existing instant messaging system, saving the real estate agency the cost of independently developing a new operating system. The invention satisfies the market demand and proposes solutions to traditional problems.

10:伺服主機 10: Servo host

110:網路通訊界面 110: Network communication interface

210:業務操作模組 210: Business Operation Module

220:客戶資訊管理模組 220: Customer Information Management Module

230:資料庫模組 230: database module

231:註冊權限子資料庫模組 231: Register permission sub-database module

232:資料彙整子模組 232: data aggregation submodule

240:客戶資訊提供模組 240: Customer Information Supply Module

250:業務查詢模組 250: Business Query Module

260:大數據分析模組 260: Big Data Analysis Module

30:網路 30: Internet

40:即時通訊伺服器 40: instant messaging server

410:第一業務操作端 410: The first business operation end

420:第二業務操作端 420: The second business operation end

430:主管業務操作端 430: In charge of the business operation side

440:第一客戶操作端 440: The first client operation terminal

450:第二客戶操作端 450: The second client operation terminal

圖1為依照本發明的實施例的一種互動式不動產仲介資訊提供系統的示意圖;圖2至圖9繪示操作端上行動應用軟體顯示的介面態樣;及圖10為業務操作端與客戶操作端的運作流程圖。 Fig. 1 is a schematic diagram of an interactive real estate agency information providing system according to an embodiment of the present invention; Figs. 2-9 show the interface state of the mobile application software display on the operation terminal; and Fig. 10 is the operation of the business operation terminal and the customer The operation flow chart of the end.

為使本發明的目的、技術方案和優點更加清楚,下面將結合圖式對本發明作進一步地詳細描述。 In order to make the objectives, technical solutions and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the drawings.

請見圖1,該圖為依照本發明的實施例的一種互動式不動產仲介資訊提供系統的示意圖。所述的互動式不動產仲介資訊提供系統可安裝於一伺服主機10中,藉由伺服主機10的硬體架構而運作。安裝該系統的伺服主機10的硬體架構和一般伺服器間無大差異,可包含中央處理器、記憶體、儲存裝置(比如硬碟、固態硬碟、磁碟陣列等)、輸出入單元等。這些硬體未繪示於圖1中,然其為伺服器領域的技術人員所應了解的架構。此外,與本發明相關的重要硬體之 一是網路通訊界面110,其為伺服主機10與外界硬體透過網路30連接的重要軟韌體(有時也包含運行於特殊作業系統的程式軟體)的總裝,可以包含網路卡、連接排線、無線通訊模組等硬體。以下所介紹關於本發明的各個模組或子模組如果需要對外部設備進行通連,都是經過網路通訊界面110。這些模組或子模組為利用或配合上述現有的伺服主機10的設備而運行互動式不動產仲介資訊服務的技術要件。因此,它們可以是軟體,包含了特定的程式碼與資料物件,而在作業系統下運行於至少一部份的硬體架構中(比如程式碼與相關資料檔案儲存於儲存裝置中,在作業系統的運作下暫存於記憶體,而為中央處理器動態的調用執行)。另一方面,該些模組或子模組也可以是特製硬體,比如特殊應用積體電路(Application-specific integrated circuit,ASIC)或外接卡,用以執行該些模組或子模組所賦予的作用。更有甚者,這些技術要件可以是部分是軟體、部分是硬體,依照產品設計人員的需求而有效整合,都在本專利所主張的技術範圍內。 Please refer to FIG. 1, which is a schematic diagram of an interactive real estate agency information providing system according to an embodiment of the present invention. The interactive real estate agency information providing system can be installed in a server host 10 and operated by the hardware architecture of the server host 10. There is no big difference between the hardware architecture of the server 10 on which the system is installed and a general server, and it can include a central processing unit, memory, storage devices (such as hard drives, solid state drives, disk arrays, etc.), I/O units, etc. . These hardwares are not shown in FIG. 1, but they are the architecture that those skilled in the server field should understand. In addition, one of the important hardware related to the present invention One is the network communication interface 110, which is the assembly of important software and firmware (sometimes including program software running on a special operating system) connecting the server host 10 and external hardware through the network 30, which can include a network card, Connect hardware such as flat cables and wireless communication modules. If the modules or sub-modules of the present invention described below need to communicate with external devices, they all go through the network communication interface 110. These modules or sub-modules are technical requirements for running interactive real estate agency information services using or cooperating with the above-mentioned existing server host 10 equipment. Therefore, they can be software, including specific code and data objects, and run in at least part of the hardware framework under the operating system (such as the code and related data files stored in the storage device, in the operating system The operation is temporarily stored in the memory, and is dynamically invoked and executed by the central processing unit). On the other hand, the modules or sub-modules can also be special hardware, such as application-specific integrated circuits (ASIC) or external cards, which are used to implement the modules or sub-modules. The role conferred. What's more, these technical requirements can be part of software and part of hardware, and they can be effectively integrated according to the needs of product designers, and they are all within the scope of the technology claimed in this patent.

互動式不動產仲介資訊提供系統可經由網路30,透過一即時通訊伺服器40連接數個操作端,而這些操作端上運行該即時通訊伺服器40提供的一行動應用軟體。這裡,網路30指的是互聯網,運營型態可以是固網或行動網路。操作上,一般偏向後者。即時通訊伺服器40是為即時通訊服務提供後運作系統、資訊流連接及資料儲存的硬體設備。即時通訊伺服器40也負責相關行動應用軟體,比如LINE、LINE@、WeChat、WhatsApp、Skype、Messenger等,的運作。由於這些即時通訊伺服器40及其平台服務開放了許多的串接API,經由適當的硬體(伺服主機10)配置協助,便能透過行動應用軟體,在即時通訊服務平台上實行各種附生的小程序。在本實施例中,使用LINE@即時通訊服務平台為例子以進行說明。這些操作端可以是平板電腦、智慧型手機,甚至是筆記型電腦,型態不拘。實作上,可以依照業務面操作需求或客戶端操作需求而分為業務操作端及客戶操作端。為了理解方便起見,本實施例中引用一第一業務操作端410、一第 二業務操作端420、一主管業務操作端430、一第一客戶操作端440與一第二客戶操作端450來說明。實際上,配合互動式不動產仲介資訊提供系統運作的業務操作端或客戶操作端數量遠超過實施例中的數量。要注意的是,對每一種即時通訊服務平台來說,其即時通訊伺服器40都會提供每一個註冊ID一個對應的識別符,而這些識別符保護了用戶的隱私(不會無端收到通訊要求),同時也能讓互動式不動產仲介資訊提供系統運用以便能和識別符對應的註冊ID所登錄的操作端進行溝通與資料傳遞。以LINE@來說,其識別符是line token。 The interactive real estate agency information providing system can connect several operating terminals through an instant communication server 40 via the network 30, and a mobile application software provided by the instant communication server 40 runs on these operating terminals. Here, the network 30 refers to the Internet, and the operation type can be a fixed network or a mobile network. In terms of operation, it is generally biased towards the latter. The instant messaging server 40 is a hardware device that provides post-operational systems, information flow connections, and data storage for instant messaging services. The instant messaging server 40 is also responsible for the operation of related mobile application software, such as LINE, LINE@, WeChat, WhatsApp, Skype, Messenger, etc. Since these instant messaging servers 40 and their platform services have opened many serial APIs, with the help of appropriate hardware (server host 10) configuration, it is possible to implement various additional functions on the instant messaging service platform through mobile application software. Applets. In this embodiment, LINE@ instant messaging service platform is used as an example for description. These operating terminals can be tablets, smart phones, or even laptops, regardless of type. In practice, it can be divided into business operation end and client operation end according to business operation requirements or client operation requirements. For ease of understanding, in this embodiment, a first service operation terminal 410, a first Two business operation terminals 420, a supervisor business operation terminal 430, a first client operation terminal 440, and a second client operation terminal 450 are described. In fact, the number of business operation terminals or client operation terminals that cooperate with the operation of the interactive real estate agency information providing system far exceeds the number in the embodiment. It should be noted that, for each instant messaging service platform, its instant messaging server 40 will provide a corresponding identifier for each registration ID, and these identifiers protect the privacy of users (will not receive communication requests for no reason ), at the same time, the interactive real estate agency information providing system can be used to communicate and transfer data with the operation terminal registered by the registration ID corresponding to the identifier. In the case of LINE@, its identifier is line token.

互動式不動產仲介資訊提供系統依靠以下的模組運行,包括了一業務操作模組210、一客戶資訊管理模組220、一資料庫模組230、一客戶資訊提供模組240、一業務查詢模組250及一大數據分析模組260。以下分別針對各技術要件來說明其功能與互動運作。 The interactive real estate agency information provision system relies on the following modules to operate, including a business operation module 210, a customer information management module 220, a database module 230, a customer information provision module 240, and a business query module Group 250 and a large data analysis module 260. The function and interactive operation of each technical element are explained below.

業務操作模組210與前述數個業務操作端通連,用以提供一業務資訊介面以透過行動應用軟體顯示於業務操作端的螢幕而供操作創設或修改一業務資訊介紹檔案。如前所述,由於在本實施例中使用LINE@即時通訊服務平台,該行動應用軟體便是LINE的行動版軟體。要注意的是,LINE與LINE@的行動版軟體一樣,差別在於不同後台的註冊權限不同、資訊傳播方式(LINE的群組是多人雙向,LINE@的群組是多人單向)差異,及螢幕顯示介面略有不同。業務操作模組210提供的業務資訊介面可以是客製化的,如圖2左方所示的例子。一般LINE或LINE@的對話介面通常沒有第三方特製的可操作元件。然而,業務操作模組210可以透過LINE@提供的API,設計各別的操作元件及背景支援程式(業介通稱「機器人」),在業務操作端的螢幕上呈現這些操作元件,形成特殊的業務資訊介面。這些操作元件各有各的用途,比如用於查看市場資訊的「偵查市場」、用於追蹤客戶狀態的「客戶經營」、用於追蹤業務開發狀態的「業務專區」等等。業務操作模組210為業務操作端提供的業務資訊介面是在LINE@的後臺支援下操作。 當然,業務資訊介面不僅僅包含前述的操作元件,在既有的LINE或LINE@的顯示介面中的任何功能性或顯示性的設計,都為業務資訊介面所包含。 The business operation module 210 is connected with the aforementioned several business operation terminals to provide a business information interface to be displayed on the screen of the business operation terminal through mobile application software for operation to create or modify a business information introduction file. As mentioned above, since the LINE@ instant messaging service platform is used in this embodiment, the mobile application software is the mobile version of LINE software. It should be noted that the mobile version of LINE and LINE@ are the same, the difference lies in the different registration permissions of different backends and the way of information dissemination (LINE groups are multi-person two-way, LINE@ groups are multi-person one-way). And the screen display interface is slightly different. The business information interface provided by the business operation module 210 can be customized, as shown in the example on the left of FIG. 2. Generally, the dialogue interface of LINE or LINE@ usually does not have any third-party specially designed operable elements. However, the business operation module 210 can use the API provided by LINE@ to design various operating elements and background support programs (known as “robots”), and display these operating elements on the screen of the business operating side to form special business information. interface. Each of these operating elements has its own purpose, such as "reconnaissance market" for viewing market information, "customer management" for tracking customer status, "business area" for tracking business development status, and so on. The business information interface provided by the business operation module 210 for the business operation terminal is operated under the background support of LINE@. Of course, the business information interface does not only include the aforementioned operating elements, any functional or display design in the existing LINE or LINE@ display interface is included in the business information interface.

依照本發明的精神,業務操作模組210最重要的工作就是能讓業務用戶操作其業務操作端而創設或修改業務資訊介紹檔案,該業務資訊介紹檔案將是未來透過LINE的對話框而發送給潛在客戶的資料。在本實施例中,業務資訊介紹檔案是個電子名片檔案;在其它實施例中,業務資訊介紹檔案可以是視頻檔案。是故,業務資訊介面必須要有能夠進行編輯電子名片檔案或拍攝視頻的功能。以前者為例,請見圖4的說明。在圖4中,左方繪示當「客戶經營」操作元件被點擊時,對話框中跳出的相關子操作元件:名片/識別碼、客戶管理與主報表。這些子操作元件還包含了一個以上的功能操作選項。當點擊「名片/識別碼」的「製作名片」後,LINE@使用了in-app的瀏覽器,連接到了業務操作模組210預設的URL中,以網頁操作的方式,進行電子名片檔案編輯作業,如圖4右方所繪示。在本實施例中,電子名片檔案中可包含個人資料以及電子名片型態兩方面。當點擊「個人資料」時,業務用戶可以進行新增或修改個人資料,如姓名、級職、行動電話、公司電話、電子郵箱、公司地址等。點擊「電子名片」時,可以選擇電子名片檔案顯示的電子名片的形式,比如電子名片上顯示公司logo或業務的照片(照片檔案可由業務操作端上傳)等。電子名片上的文字資料可藉由直接點擊「套用個人資料」而帶入,點擊「預覽名片」可以看到電子名片的完整面貌。最後,點擊「送出」鍵後,業務用戶就能於其業務操作端上看見圖2左方的電子名片。 In accordance with the spirit of the present invention, the most important task of the business operation module 210 is to allow business users to operate their business operation terminal to create or modify business information introduction files. The business information introduction files will be sent to you through the LINE dialog box in the future. Information about potential customers. In this embodiment, the business information introduction file is an electronic business card file; in other embodiments, the business information introduction file may be a video file. Therefore, the business information interface must have the function of editing electronic business card files or shooting videos. Take the former as an example, please refer to the description in Figure 4. In Figure 4, the left side shows the relevant sub-operating elements that pop up in the dialog box when the "Customer Management" operating element is clicked: business card/identification code, customer management, and main report. These sub-operating elements also contain more than one functional operation options. After clicking "Make Business Card" of "Business Card/Identification Code", LINE@ used the in-app browser and connected to the URL preset in the business operation module 210 to edit the electronic business card file in the form of web page operation. Assignment, as shown on the right in Figure 4. In this embodiment, the electronic business card file may include both personal information and electronic business card type. When clicking on "Personal Information", business users can add or modify personal information, such as name, rank, mobile phone, company phone, email, company address, etc. When you click "Electronic Business Card", you can select the form of the electronic business card displayed in the electronic business card file, such as the company logo or business photos displayed on the electronic business card (photo files can be uploaded by the business operation terminal), etc. The text information on the electronic business card can be brought in by directly clicking "Apply Personal Information", and clicking on "Preview Business Card" can see the complete appearance of the electronic business card. Finally, after clicking the "Send" button, business users can see the electronic business card on the left of Figure 2 on their business operation terminal.

當「送出」鍵點擊後,業務資訊介紹檔案同時也被發送回互動式不動產仲介資訊提供系統中。此時,業務操作模組210接收透過業務資訊介面傳送的業務資訊介紹檔案。與此同時,業務操作模組210也透過LINE@操作業務操作端,儲存業務資訊介紹檔案與一安全識別碼於資料庫模組230中。這裡,安全識別碼是屬於每一個業務用戶的特定號碼(可包含英文字母、阿拉伯數字及/或特殊 符號,用於對客戶端進行系統串接的代碼。安全識別碼和員工編號不同但有對應關係,這保護了房仲公司內部商業資料免於外洩但又能確認業務員為何者。實作上,安全識別碼可以是將員工編號經由一加密演算法計算後所獲得的唯一數值。是故,儲存於前述資料庫模組230中的業務資訊介紹檔案可透過即時通訊伺服器40發送到該即時通訊伺服器40之註冊ID登錄所使用的客戶操作端並透過行動應用軟體(LINE)顯示。這個道理很簡單,由於電子名片的本體是個圖形檔,安全識別碼本身是字串,透過LINE的操作便可任意的傳給其他使用LINE的客戶。當業務用戶將電子名片檔案與安全識別碼透過LINE帳號發出後,其業務操作端的螢幕畫面就會如圖2右方所繪示。要注意的是,安全識別碼可以含其他說明文字以及操作設定URL一起傳給客戶,以協助客戶後續針對安全識別碼的操作。 When the "Send" button is clicked, the business information introduction file is also sent back to the interactive real estate agency information providing system. At this time, the business operation module 210 receives the business information introduction file transmitted through the business information interface. At the same time, the business operation module 210 also operates the business operation terminal through LINE@, storing the business information introduction file and a security identification code in the database module 230. Here, the security identification code is a specific number belonging to each business user (which may include English letters, Arabic numerals and/or special Symbol, the code used to connect the system to the client. The security identification code is different from the employee number but has a corresponding relationship, which protects the house agent's internal business data from leaking but can identify the salesperson. In practice, the security identification code can be a unique value obtained by calculating the employee number through an encryption algorithm. Therefore, the business information introduction file stored in the aforementioned database module 230 can be sent through the instant messaging server 40 to the client operating terminal used by the registration ID of the instant messaging server 40 and through the mobile application software (LINE) show. The reason is very simple. Since the body of the electronic business card is a graphic file, the security identification code itself is a string, which can be arbitrarily transmitted to other customers who use LINE through the operation of LINE. When the business user sends the electronic business card file and the security identification code through the LINE account, the screen of the business operation terminal will be shown on the right side of Figure 2. It should be noted that the security identification code can include other explanatory text and the operation setting URL to be sent to the customer to assist the customer in subsequent operations on the security identification code.

這裡有個重點,業務操作模組210所操作處理的資料,無論是檔案或字串,最終都要回復到LINE可以識別與操作的型態。舉例而言,業務操作模組210不可以將業務資訊介紹檔案儲存在LINE找不到的資料結構下,或是使用了LINE無法解讀的傳輸規範來進行。 Here is an important point. The data processed by the business operation module 210, whether it is a file or a string, must eventually be restored to a type that can be recognized and operated by LINE. For example, the business operation module 210 may not store the business information introduction file in a data structure that LINE cannot find, or use a transmission specification that LINE cannot interpret.

客戶資訊管理模組220與數個客戶操作端通連。當某一客戶收到了來自業務用戶的電子名片檔案與安全識別碼後,他的LINE上還是很正常地顯示電子名片與安全識別碼及其相關資訊,如圖3左方所繪示。然而,當該客戶在其對話框中輸入了安全識別碼後,受客戶資訊管理模組220操作API,LINE的帳號切換到了LINE@的控制程式帳號下運作,如圖3右方所繪示。客戶資訊管理模組220接收來自客戶操作端的行動應用軟體(LINE)輸入的安全識別碼與透過該客戶操作端登錄即時通訊伺服器40的註冊ID的識別符,並將安全識別碼與識別符綁定。如前所述,LINE的系統使用line token作為用戶註冊ID的替代資訊。當客戶資訊管理模組220在收到由客戶操作端輸入的安全識別碼後,便會向即時通訊伺服器40要該識別符,而「綁定」本身即是在資料結構上將兩者有意義地連接 起來,表示兩者有操作上的關聯性。就實務來說,表示客戶接受該業務作為他對應房仲公司的窗口。 The customer information management module 220 is in communication with several customer operation terminals. When a customer receives the electronic business card file and security identification code from a business user, his LINE still displays the electronic business card, security identification code and related information normally, as shown in the left side of Figure 3. However, when the customer enters the security identification code in the dialog box, the customer information management module 220 operates the API, and the LINE account is switched to the LINE@ control program account to operate, as shown on the right in Figure 3. The customer information management module 220 receives the security identification code input from the mobile application software (LINE) of the client operation terminal and the identifier of the registration ID registered in the instant messaging server 40 through the client operation terminal, and binds the security identification code to the identifier Certainly. As mentioned earlier, LINE's system uses line token as a substitute for user registration ID. When the customer information management module 220 receives the security identification code input by the client operation terminal, it will ask the instant messaging server 40 for the identifier, and "binding" itself means that the two are meaningful in the data structure. Ground connection It means that the two are operationally related. In terms of practice, it means that the customer accepts the business as a window to his corresponding house agent.

此外,客戶資訊管理模組220有類似業務操作模組210的功能,提供一客戶資料維護介面以透過行動應用軟體(LINE)顯示於客戶操作端的螢幕,供客戶新增或修改一基本資料後回傳。為了對這一部分有較佳的理解,請參見圖7。該圖左方繪示客戶資訊管理模組220綁定安全識別碼與識別符後,客戶操作端顯示的客戶資料維護介面。如同業務資訊介面一般,客戶資料維護介面不僅僅包含一些操作元件,在既有的LINE或LINE@的顯示介面中的任何功能性或顯示性的設計,都為客戶資料維護介面所包含。在圖7的例子中,客戶資料維護介面提供了好屋推薦、實價行情、官網會員、生活幫手、房屋情報、最新活動等功能操作的操作元件;同時,由客戶資訊管理模組220所發出的註冊登錄(註冊和綁定不同,前者是在後者的基礎上,蒐集更多相關資料從而能提供商業上的服務)邀請,其中包含了一個網頁連結。當該網頁連結被點擊後,客戶操作端上的LINE會接受客戶資訊管理模組220的操作,跳出in-app瀏覽器來顯示該網頁連結的內容,如圖7右方所繪示。此時,尚未註冊的客戶便可點擊「註冊會員」來進行註冊作業。這裡,基本資料包含了姓名、手機號碼、電子郵箱、密碼、住址或任二前述項目以上之組合,相關的註冊頁面可如圖8左側所繪示。當所有必要資料都填齊了,便可點擊「送出資料」,將基本資料傳送給客戶資訊管理模組220。 In addition, the customer information management module 220 has a function similar to the business operation module 210, providing a customer data maintenance interface to be displayed on the screen of the customer operation terminal through the mobile application software (LINE) for the customer to add or modify a basic data and then return pass. In order to have a better understanding of this part, please refer to Figure 7. The left side of the figure shows the customer data maintenance interface displayed on the customer operation terminal after the customer information management module 220 binds the security identification code and identifier. Like the business information interface, the customer data maintenance interface not only includes some operating elements, any functional or display design in the existing LINE or LINE@ display interface is included in the customer data maintenance interface. In the example shown in Figure 7, the customer data maintenance interface provides operational elements for functional operations such as good house recommendations, real price quotations, official website members, life helpers, housing information, and latest activities; at the same time, it is issued by the customer information management module 220 The registration and login (registration and binding are different, the former is based on the latter, collecting more relevant information so as to provide commercial services) invitation, which contains a web link. When the webpage link is clicked, the LINE on the client operation terminal will accept the operation of the customer information management module 220 and jump out of the in-app browser to display the content of the webpage link, as shown on the right of FIG. 7. At this point, customers who have not yet registered can click "Register Member" to register. Here, the basic information includes name, mobile phone number, e-mail address, password, address, or any combination of the above items. The relevant registration page can be shown on the left side of Figure 8. When all necessary information is filled in, you can click "Submit Information" to send the basic information to the customer information management module 220.

當然,客戶可能不滿意某位業務的服務內容,因而希望房仲公司更換業務。在這種情形下,客戶資訊管理模組220也有特定的功能。客戶資訊管理模組220在接收客戶操作端的一取消綁定要求後,取消該取消綁定要求的安全識別碼與識別符間之綁定。具體的操作可以在「官網會員」中取消現有的業務綁定,該動作作完的同時,客戶資訊管理模組220預設在LINE的背景程式就會將客戶識別符與業務安全識別碼間的取消綁定發出,客戶資訊管理模組220從而解除 該綁定。此時,客戶可以接收其它業務透過LINE傳來的綁定邀約,輸入新的安全識別碼來進行新的綁定(更換新的業務窗口)。比如,業務A使用第一業務操作端410,作為業務窗口,他與客戶甲、客戶乙分別綁定。客戶甲使用第一客戶操作端440,客戶乙使用第二客戶操作端450。他的主管使用主管業務操作端430來透過互動式不動產仲介資訊提供系統了解業務A的日常業務狀況。若有一天,客戶甲不滿意業務A的服務,從而解除了他們間的綁定,業務A還是可以使用第一業務操作端410,透過LINE與客戶甲的第一客戶操作端440連通,但已不是客戶甲的專屬業務了。此時,業務B接洽了客戶甲,業務B便可以用他的第二業務操作端420與客戶甲進行綁定作業。 Of course, customers may be dissatisfied with the service content of a certain business, and therefore hope that the real estate agency will change the business. In this case, the customer information management module 220 also has a specific function. After receiving an unbinding request from the client operating terminal, the customer information management module 220 cancels the binding between the security identification code and the identifier of the unbinding request. For specific operations, you can cancel the existing business binding in the "Official Website Member". When the action is completed, the customer information management module 220 is preset in the background program of LINE, which will connect the customer identifier and the business security identifier. Unbind is issued, and the customer information management module 220 is thus released The binding. At this time, the customer can receive binding invitations from other services through LINE, and enter a new security identification code to perform a new binding (change to a new service window). For example, business A uses the first business operation terminal 410 as a business window, and it is bound to customer A and customer B respectively. Client A uses the first client operating terminal 440, and client B uses the second client operating terminal 450. His supervisor uses the supervisor business operation terminal 430 to understand the daily business status of business A through the interactive real estate agency information provision system. If one day, customer A is dissatisfied with the service of business A, and the binding between them is lifted, business A can still use the first business operation terminal 410 to connect with the first customer operation terminal 440 of customer A through LINE, but it has been It's not the exclusive business of Customer A. At this time, business B has contacted customer A, and business B can use his second business operation terminal 420 to bind with customer A.

資料庫模組230與業務操作模組210及客戶資訊管理模組220連接,用以儲存複數筆業務資訊介紹檔案、基本資料、安全識別碼、識別符與安全識別碼之綁定紀錄、不動產物件資料,及不動產相關資料,以供存取。這裡,不動產物件資料是為每個不動產物件所蒐集整理的相關資料,比如位置、屋齡、屋況、照片、價位等。而不動產相關資料是與特定屬性不動產物件的相關情報、市場狀態分析與即時新聞(比如新聞網頁連結)。不動產相關資料可提供客戶大方向的市場資訊,作為不動產交易前的參考依據。 The database module 230 is connected with the business operation module 210 and the customer information management module 220 to store a plurality of business information introduction files, basic data, security identification codes, binding records of identifiers and security identification codes, and real products Data, and real estate related data for access. Here, the real estate product information is the relevant information collected and organized for each real estate product, such as location, age, housing condition, photos, price, etc. The real estate-related materials are related information, market status analysis and real-time news (such as news web links) related to real estate products with specific attributes. Real estate-related materials can provide customers with market information in the general direction as a reference before real estate transactions.

當客戶註冊成功並登錄後,互動式不動產仲介資訊提供系統便會透過LINE@,定期提供該客戶相關的不動產物件資料及/或不動產相關資料,如圖8右側所繪示。相關的作業由客戶資訊提供模組240來處理。客戶資訊提供模組240與資料庫模組230連結並與該些業務操作端及客戶操作端通連,用以定期,比如一週一次,將該些不動產物件資料中之部分發送給綁定之識別符對應之註冊ID登錄的客戶操作端。這些動產物件資料中之部分可以專屬推薦的形式,藉特定的物件點擊(如圖8中的每週專屬推薦圖標),以in-app瀏覽器瀏覽特定網頁的物件介紹(如圖9所示)。該網頁會顯示綁定業務的電子名片,以及與該業務相關的物 件資料或系統推薦的物件。此外,客戶資訊提供模組240還可接收來自任一客戶操作端的一資訊需求,並依照該資訊需求的內容,提供相對應的不動產物件資料及/或不動產相關資料。也就是說,客戶可以透過LINE@,將他想要知道的資訊態樣告知互動式不動產仲介資訊提供系統,客戶資訊提供模組240便可依照設定或轉由專業人員來提供相關資料。 After the customer has successfully registered and logged in, the interactive real estate agency information provision system will regularly provide real estate information and/or real estate related information related to the customer through LINE@, as shown on the right side of Figure 8. Related operations are processed by the customer information providing module 240. The customer information providing module 240 is connected to the database module 230 and communicates with the business operation end and the customer operation end for periodically, for example, once a week, to send part of the real product data to the binding identification The client operation terminal that corresponds to the registered ID to log in. Some of these animated product data can be in the form of exclusive recommendation. Click on a specific object (the weekly exclusive recommendation icon in Figure 8), and browse the object introduction of a specific web page with an in-app browser (as shown in Figure 9) . The webpage will display the electronic business card bound to the business, as well as the things related to the business Pieces of data or objects recommended by the system. In addition, the customer information providing module 240 can also receive an information request from any client operating terminal, and provide corresponding real estate product data and/or real estate related data according to the content of the information request. In other words, the customer can inform the interactive real estate agency information providing system of the information state he wants to know through LINE@, and the customer information providing module 240 can provide relevant information according to the setting or transfer to a professional.

身為業務,自然是要關心客戶需求。同樣的,身為業務主管,也要關心所屬業務所遭遇的困難,以便能適時提出協助。因此,針對資料庫模組230中的資料進行追蹤,便是一種很容易達成的以上需求的方法。是故,業務查詢模組250就是主管資料存取的技術要件。業務查詢模組250與資料庫模組230連結並與該些業務操作端通連,用以在接收到一權限確認請求後比對資料庫模組中的一註冊權限子資料庫模組231,若該權限確認請求中包含之一確認資料已註冊並記錄於該註冊權限子資料庫模組231中時,發出該權限確認請求的用戶可取得該資料庫模組230中的部分資料。實作上,權限確認請求是一串加密的資料,目的是保護其中的確認資料不被竊取。解密後的確認資料可以包含一個使用者帳號,比如公司的員工編號,當該使用者帳號已在註冊權限子資料庫模組231中註冊並留有相同資料時,系統接受該權限確認請求並容許對應的資料存取。資料存取的範圍,主要受限於該權限確認請求中包含的一權限屬性。如同一般組織作業,上級單位所能存取的資料量與資料等級,永遠較下級單位來得多及廣。依照本實施例,權限屬性可分為主管級與員工級。當然,隨著監管級別的增加,分級數量也不限於二個。若權限屬性為主管級,則發出該權限確認請求的用戶可取得資料庫模組230中的所有業務資訊介紹檔案、基本資料、安全識別碼,及識別符與安全識別碼之綁定紀錄。相對的,若權限屬性為員工級,則發出該權限確認請求的用戶可取得資料庫模組230中的對應該確認資料的業務資訊介紹檔案,及部分基本 資料。也就是說,後者可存取的資料僅限於自己業務本身,不包含其他業務的相關資料。 As a business, it is natural to care about customer needs. Similarly, as a business manager, you should also be concerned about the difficulties encountered by your business so that you can provide assistance in a timely manner. Therefore, tracking the data in the database module 230 is an easy way to achieve the above requirements. Therefore, the business query module 250 is a technical requirement for data access. The business query module 250 is connected to the database module 230 and communicates with the business operation terminals, and is used to compare a registered authority sub-database module 231 in the database module after receiving a permission confirmation request. If the authorization confirmation request includes a confirmation data that has been registered and recorded in the registered authorization sub-database module 231, the user who issued the authorization confirmation request can obtain part of the data in the database module 230. In practice, the permission confirmation request is a string of encrypted data, the purpose of which is to protect the confirmation data from being stolen. The decrypted confirmation data can include a user account, such as the company’s employee number. When the user account has been registered in the registration authority sub-database module 231 and has the same information, the system accepts the authority confirmation request and allows Corresponding data access. The scope of data access is mainly limited by a permission attribute included in the permission confirmation request. Just like general organizational operations, the amount of data and the level of data that the superior unit can access will always be much broader than that of the subordinate unit. According to this embodiment, the authority attributes can be divided into supervisor level and employee level. Of course, as the level of supervision increases, the number of levels is not limited to two. If the authority attribute is the supervisor level, the user who issued the authority confirmation request can obtain all the business information introduction files, basic data, security identification codes, and binding records of the identifiers and the security identification codes in the database module 230. In contrast, if the permission attribute is employee-level, the user who issued the permission confirmation request can obtain the business information introduction file corresponding to the confirmed data in the database module 230, and some basic material. In other words, the information that the latter can access is limited to its own business, and does not include other business-related data.

為了對上述說明有較佳的理解,請見圖5與圖6。在圖5的左側繪示業務操作端的介面(無論是業務員或主管)。當點擊「客戶管理」後,權限確認請求帶著員工級權限屬性發給了業務查詢模組250。在通過確認後,該業務進入了他所屬專門頁面,查詢他客戶的現況。要知道資料庫模組230本身的資料是系統化的,無法根據使用者的需求而分類整理提供。所以,資料庫模組230另外包含了一個資料彙整子模組232,可用來依照預設演算方式將用戶取得的數據進行統計分析,並將統計分析後的數據及/或原取得的數據以表單化的方式提供給用戶。這就是圖5右側繪示的結果。在本實施例中,業務用戶可以看到的統計分析後的數據為有效名單數(完成註冊人數),也可以點擊個客戶資料框,看該客戶曾經瀏覽的不動產物件,進而了解該客戶的需求。原取得的數據以表單化的方式提供給用戶的就是每個綁定客戶的基本資料。在本實施例中,業務可以將其對客戶需求的了解,比如物件態樣、客戶習性等,自行加註在該客戶的備註欄位中。這種備註資料也會儲存在資料庫模組230中,但不會被客戶取得。因為有了這種資料,可以讓業務更有效管理客戶。對於業務主管來說,他還可以點擊「查看報表」。此時,他專有的主管級權限屬性發給了業務查詢模組250。在通過確認後,該業務主管進入了他所屬專門頁面,查詢他下屬業務的業務現況。由於一般業務沒有主管級權限屬性,不會有「查看報表」的圖標出現。依照本實施例,業務主管在進入了如圖6右側的頁面後,可以看見其所屬業務的業績表現:聯繫名單數與有效名單數。兩位業務間的表現差異,比如劉德華的已綁定數大於李宗勝的,業務主管就必須要加以關心,適時提出協助。 In order to have a better understanding of the above description, please refer to Figures 5 and 6. On the left side of Figure 5, the interface of the business operation terminal (whether it is a salesperson or a supervisor) is shown. After clicking "Customer Management", the authorization confirmation request is sent to the business query module 250 with employee-level authorization attributes. After passing the confirmation, the business entered the special page he belongs to to inquire about the current status of his customers. It should be understood that the data of the database module 230 itself is systematic and cannot be sorted and provided according to the needs of the user. Therefore, the database module 230 additionally includes a data aggregation sub-module 232, which can be used to perform statistical analysis on the data obtained by the user according to a preset calculation method, and use the statistically analyzed data and/or the originally obtained data in a form Provided to users in a customized way. This is the result shown on the right side of Figure 5. In this embodiment, the statistically analyzed data that the business user can see is the number of valid lists (the number of people who have completed registration), or click a customer information box to see the real products that the customer has browsed, and then understand the customer's needs . The original data obtained is provided to users in a form-based manner, which is the basic information of each bound customer. In this embodiment, the business can add its knowledge of the customer's needs, such as the state of the object, the customer's habits, etc., into the remarks field of the customer by itself. Such remark data will also be stored in the database module 230, but will not be obtained by the customer. Because of this kind of information, the business can manage customers more effectively. For the business executive, he can also click "View Report". At this time, his exclusive supervisor-level authority attribute is sent to the business query module 250. After passing the confirmation, the business director entered his special page to inquire about the business status of his subordinate businesses. Since the general business does not have supervisor level authority attributes, there will be no "view report" icon appearing. According to this embodiment, after the business executive enters the page on the right side of Figure 6, he can see the performance of his business: the number of contact lists and the number of valid lists. The performance difference between the two businesses, such as Andy Lau's bound number is greater than that of Li Zongsheng, the business executive must be concerned and provide assistance in a timely manner.

大數據分析模組260與資料庫模組230與客戶資訊提供模組240連結,並與該些客戶操作端通連,用以針對該些基本資料與該些資訊需求的內容間 之關係進行演算與分析,以找出特定基本資料與不動產物件間的關聯。如此一來,可以讓互動式不動產仲介資訊提供系統在追蹤客戶的數位足跡後,分析他們心中潛在的標的為何,從而更精確地提供物件資訊。 The big data analysis module 260 is connected to the database module 230 and the customer information providing module 240, and is connected to the operation terminals of the customers, so as to target the basic data and the content of the information requirements. Calculate and analyze the relationship to find out the relationship between specific basic data and real products. In this way, the interactive real estate agency information providing system can analyze the potential subject matter of customers after tracking the digital footprint of customers, so as to provide object information more accurately.

除了讓客戶自行進行註冊外,依照本發明,業務還可以主動提醒客戶註冊,使之能接收更多的系統服務,增加業務成交機率。為了對此有較佳的理解,請見圖10,該圖為業務操作端與客戶操作端的運作流程圖。當業務透過業務操作端發送業務資訊介紹檔案與安全識別碼後,該些資料透過業務操作模組210,經由即時通訊伺服器40,透過LINE顯示於客戶操作端。客戶可依指示點選連結輸入以進行綁定作業。此時,他可以停止註冊操作(路徑(1)),安全識別碼就會通過即時通訊伺服器40傳給客戶資訊管理模組220,完成綁定並將記錄留於資料庫模組230中。客戶也可以進行註冊操作(路徑(2)),新增的基本資料會通過即時通訊伺服器40傳給客戶資訊管理模組220,完成註冊並將基本資料留於資料庫模組230中。在這整個過程中,業務可以追蹤客戶的進度,並適時提醒客戶要註冊。該業務採行的方式首先要檢查客戶狀態,這可以通過業務查詢模組250進入資料庫模組230中看紀錄。如果透過業務查詢模組250回傳的情形是通知客戶未新增基本資料,沒有完成註冊。此時,業務便可邀約客戶新增基本資料。一個簡便的方式是透過LINE(即時通訊伺服器40),直接告知對方新增基本資料。若客戶同意,新增的基本資料會通過即時通訊伺服器40傳給客戶資訊管理模組220,完成註冊並將基本資料留於資料庫模組230中,達成目的。 In addition to allowing customers to register themselves, according to the present invention, the business can also actively remind customers to register, so that they can receive more system services and increase the probability of business transactions. In order to have a better understanding of this, please see Figure 10, which is a flow chart of the operation of the business operation end and the client operation end. After the business sends the business information introduction file and the security identification code through the business operation terminal, the data is displayed on the client operation terminal through the business operation module 210 via the instant communication server 40 via LINE. Customers can follow the instructions to click the link input to perform the binding operation. At this time, he can stop the registration operation (path (1)), and the security identification code will be transmitted to the customer information management module 220 through the instant messaging server 40 to complete the binding and leave the record in the database module 230. The customer can also perform the registration operation (path (2)), and the newly added basic data will be transmitted to the customer information management module 220 through the instant messaging server 40 to complete the registration and leave the basic data in the database module 230. During this whole process, the business can track the progress of the customer and remind the customer to register in due course. The method adopted by the business first needs to check the customer status, which can be accessed through the business query module 250 to enter the database module 230 to view the records. If the situation returned through the business query module 250 is to notify the customer that the basic information has not been added and the registration has not been completed. At this point, the business can invite customers to add basic information. An easy way is to directly inform the other party to add basic information through LINE (instant messaging server 40). If the customer agrees, the newly added basic data will be transmitted to the customer information management module 220 through the instant messaging server 40, and the registration will be completed and the basic data will be stored in the database module 230 to achieve the goal.

雖然本發明已以實施方式揭露如上,然其並非用以限定本發明,任何所屬技術領域中具有通常知識者,在不脫離本發明之精神和範圍內,當可作些許之更動與潤飾,因此本發明之保護範圍當視後附之申請專利範圍所界定者為準。 Although the present invention has been disclosed in the above embodiments, it is not intended to limit the present invention. Anyone with ordinary knowledge in the technical field can make some changes and modifications without departing from the spirit and scope of the present invention. Therefore, The scope of protection of the present invention shall be subject to those defined by the attached patent scope.

10:伺服主機 10: Servo host

110:網路通訊界面 110: Network communication interface

210:業務操作模組 210: Business Operation Module

220:客戶資訊管理模組 220: Customer Information Management Module

230:資料庫模組 230: database module

231:註冊權限子資料庫模組 231: Register permission sub-database module

232:資料彙整子模組 232: data aggregation submodule

240:客戶資訊提供模組 240: Customer Information Supply Module

250:業務查詢模組 250: Business Query Module

260:大數據分析模組 260: Big Data Analysis Module

30:網路 30: Internet

40:即時通訊伺服器 40: instant messaging server

410:第一業務操作端 410: The first business operation end

420:第二業務操作端 420: The second business operation end

430:主管業務操作端 430: In charge of the business operation side

440:第一客戶操作端 440: The first client operation terminal

450:第二客戶操作端 450: The second client operation terminal

Claims (11)

一種互動式不動產仲介資訊提供系統,安裝於一伺服主機,透過一即時通訊伺服器連接複數個操作端,該些操作端上運行該即時通訊伺服器提供的一行動應用軟體,該即時通訊伺服器提供每一註冊ID一個對應的識別符,該互動式不動產仲介資訊提供系統包含:一業務操作模組,與複數個業務操作端通連,用以提供一業務資訊介面以透過該行動應用軟體顯示於業務操作端的螢幕而供操作創設或修改一業務資訊介紹檔案、接收透過該業務資訊介面傳送的該業務資訊介紹檔案,及儲存該業務資訊介紹檔案與一安全識別碼,其中,該業務資訊介紹檔案可透過該即時通訊伺服器發送到該即時通訊伺服器之註冊ID登錄所使用的客戶操作端並透過該行動應用軟體顯示;一客戶資訊管理模組,與複數個客戶操作端通連,用以接收來自客戶操作端的行動應用軟體輸入的安全識別碼與透過該客戶操作端登錄該即時通訊伺服器的註冊ID的識別符、將該安全識別碼與該識別符綁定、提供一客戶資料維護介面以透過該行動應用軟體顯示於客戶操作端的螢幕供客戶新增或修改一基本資料後回傳,及接收客戶操作端之一取消綁定要求而取消該安全識別碼與該識別符之綁定;一資料庫模組,與該業務操作模組及該客戶資訊管理模組連接,用以儲存複數筆業務資訊介紹檔案、基本資料、安全識別碼、識別符與安全識別碼之綁定紀錄、不動產物件資料,及不動產相關資料,以供存取;及一客戶資訊提供模組,與該資料庫模組連結並與該些業務操作端及該些客戶操作端通連,用以定期將該些不動產物件資料中之部分發送給綁定之識別符對 應之註冊ID登錄的客戶操作端、接收來自任一客戶操作端的一資訊需求,及依照該資訊需求的內容,提供相對應的不動產物件資料及/或不動產相關資料,其中該業務資訊介紹檔案為電子名片檔案,該安全識別碼是屬於每一個業務用戶的特定號碼。 An interactive real estate agency information providing system, installed on a server host, connected to a plurality of operation terminals through an instant communication server, and running a mobile application software provided by the instant communication server on the operation ends, the instant communication server Provide a corresponding identifier for each registration ID. The interactive real estate agency information provision system includes: a business operation module connected to a plurality of business operation terminals to provide a business information interface to be displayed through the mobile application software Create or modify a business information introduction file on the screen of the business operation terminal, receive the business information introduction file transmitted through the business information interface, and store the business information introduction file and a security identification code, where the business information introduction Files can be sent through the instant messaging server to the client terminal used for registration ID registration of the instant messaging server and displayed through the mobile application software; a customer information management module is connected to multiple client terminals for use To receive the security identification code input from the mobile application software of the client operation terminal and the identifier of the registration ID that logs in the instant messaging server through the client operation terminal, bind the security identification code and the identifier, and provide a customer data maintenance The interface is displayed on the screen of the client operation terminal through the mobile application software for the customer to add or modify a basic data and then return it, and receive an unbinding request from the client operation terminal to cancel the binding of the security ID and the ID ; A database module, connected with the business operation module and the customer information management module, used to store a plurality of business information introduction files, basic data, security identification codes, binding records of identifiers and security identification codes, Real estate product data and real estate-related data for access; and a customer information providing module, which is connected to the database module and communicates with the business operation terminals and the customer operation terminals for regular access Some part of the real product data is sent to the bound identifier pair The client operation terminal registered in response to the registered ID, receives an information request from any client operation terminal, and provides corresponding real estate product data and/or real estate related data according to the content of the information request. The business information introduction file is The electronic business card file, the security identification code is a specific number belonging to each business user. 如申請專利範圍第1項所述的互動式不動產仲介資訊提供系統,進一步包含:一業務查詢模組,與該資料庫模組連結並與該些業務操作端通連,用以在接收到一權限確認請求後比對該資料庫模組中的一註冊權限子資料庫模組,若該權限確認請求中包含之一確認資料已註冊並記錄於該註冊權限子資料庫模組中時,發出該權限確認請求的用戶可取得該資料庫模組中的部分資料。 For example, the interactive real estate agency information provision system described in item 1 of the scope of patent application further includes: a business query module connected to the database module and connected with the business operation terminals for receiving a After the permission confirmation request is compared to a registered permission sub-database module in the database module, if the permission confirmation request contains one of the confirmation data has been registered and recorded in the registration permission sub-database module, it will be issued The user requesting the permission confirmation can obtain part of the data in the database module. 如申請專利範圍第2項所述的互動式不動產仲介資訊提供系統,其中該權限確認請求中包含一權限屬性。 In the interactive real estate agency information provision system described in item 2 of the scope of patent application, the permission confirmation request includes a permission attribute. 如申請專利範圍第3項所述的互動式不動產仲介資訊提供系統,其中若該權限屬性為主管級,則發出該權限確認請求的用戶可取得該資料庫模組中的所有業務資訊介紹檔案、基本資料、安全識別碼,及識別符與安全識別碼之綁定紀錄。 For example, in the interactive real estate agency information provision system described in item 3 of the scope of patent application, if the authority attribute is at the supervisor level, the user who issued the authority confirmation request can obtain all the business information introduction files in the database module, Basic information, security ID, and binding record of ID and security ID. 如申請專利範圍第3項所述的互動式不動產仲介資訊提供系統,其中若該權限屬性為員工級,則發出該權限確認請求的用戶可取得該資料庫模組中的對應該確認資料的業務資訊介紹檔案,及部分基本資料。 For example, the interactive real estate agency information provision system described in item 3 of the scope of patent application, wherein if the permission attribute is employee-level, the user who issued the permission confirmation request can obtain the service corresponding to the confirmed data in the database module Information introduction file, and some basic information. 如申請專利範圍第1項所述的互動式不動產仲介資訊提供系統,進一步包含:一大數據分析模組,與該資料庫模組與該客戶資訊提供模組連結並與該些客戶操作端通連,用以針對該些基本資料與該些資訊需求的內容間之關係進行演算與分析,以找出特定基本資料與不動產物件間的關聯。 For example, the interactive real estate agency information provision system described in item 1 of the scope of patent application further includes: a large data analysis module, which is connected to the database module and the customer information provision module and communicates with the client operation terminals It is used to calculate and analyze the relationship between the basic data and the content of the information requirements to find the relationship between the specific basic data and the real product. 如申請專利範圍第2項或第6項所述的互動式不動產仲介資訊提供系統,其中該些模組是軟體、特製硬體,或部分是軟體部分是硬體。 For example, the interactive real estate agency information provision system described in item 2 or item 6 of the scope of patent application, in which these modules are software, special hardware, or part of software and part of hardware. 如申請專利範圍第1項所述的互動式不動產仲介資訊提供系統,其中該資料庫模組進一步包含一資料彙整子模組,用以依照預設演算方式將用戶取得的數據進行統計分析,並將統計分析後的數據及/或原取得的數據以表單化的方式提供給用戶。 For example, the interactive real estate agency information provision system described in item 1 of the scope of patent application, wherein the database module further includes a data aggregation sub-module for statistical analysis of the data obtained by the user according to a preset calculation method, and Provide the data after statistical analysis and/or the data originally obtained to users in a form. 如申請專利範圍第1項所述的互動式不動產仲介資訊提供系統,其中該安全識別碼為將員工編號經由一加密演算法計算後獲得的唯一數值。 For example, in the interactive real estate agency information provision system described in the first item of the scope of patent application, the security identification code is a unique value obtained by calculating the employee number through an encryption algorithm. 如申請專利範圍第1項所述的互動式不動產仲介資訊提供系統,其中該基本資料包含:姓名、手機號碼、電子郵箱、密碼、住址或任二前述項目以上之組合。 For example, the interactive real estate agency information provision system described in item 1 of the scope of patent application, wherein the basic information includes: name, mobile phone number, e-mail address, password, address, or any combination of two or more of the foregoing items. 如申請專利範圍第1項所述的互動式不動產仲介資訊提供系統,其中該操作端為平板電腦、智慧型手機或筆記型電腦。 For example, the interactive real estate agency information provision system described in item 1 of the scope of patent application, wherein the operating terminal is a tablet computer, a smart phone or a notebook computer.
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