TWI726469B - Method and device for automatically acquiring status information - Google Patents

Abstract

A method for automatically acquiring status information is provided. The method includes the following steps: enabling a specified code, obtaining a status information in response to that the specified code being enabled, wherein the status information includes at least one of the system information and an error information; and converting the status information to an information barcode according to a default mode.

Description

Method and device for automatically acquiring status information

The present invention relates to an information acquisition technology, and particularly relates to a method and device for automatically acquiring status information.

Electronic devices make people's lives more and more advanced, but most people do not understand the operation of electronic devices themselves. Therefore, once an error occurs in the electronic device, it is often at a loss for people to turn to customer service for assistance. Although the customer service can solve the problem for the customer, if the customer cannot describe the problem and the electronic device situation, the customer service can only guide the customer to test and operate step by step, find the source of the problem and the content of the profile, and then propose the corresponding solution . In such a process, it is often time-consuming and labor-intensive, not only often exhausting customers, but also customer service can only solve a few problems within a certain period of time.

The present invention provides a method and device for automatically acquiring status information, which is used to automatically acquire the status information of the device, and provides a simple operation medium for customers to send required information to a server.

In an embodiment of the present invention, the method for automatically obtaining status information has the following steps: activating a specified code; in response to the specified code being activated, obtaining status information, where the status information includes at least one of system information and error information; And according to the default mode, the status information is transformed into an information barcode.

In an embodiment of the present invention, the device for automatically acquiring status information has a storage device and a processor. Storage device to store the specified code. The processor is connected to the storage device. The processor activates the specified code. In response to the specified code being activated, the processor obtains status information, where the status information includes at least one of system information and error information, and the processor converts the status information into an information barcode according to a default mode.

Based on the above, the method and device for automatically acquiring status information provided by the present invention can automatically capture specific status information in the system, and store the status information using a widely used bar code medium. In this way, even if the customer is not familiar with the settings and operating parameters of the device itself, the status information of the device can be quickly retrieved and automatically reported to the customer service staff through the information bar code.

FIG. 1 is a schematic structural diagram of an apparatus for automatically acquiring status information according to an embodiment of the present invention. The device 100 for automatically acquiring status information has at least a storage device 110 and a processor 120. The storage device 110 is used to store data and program codes required by the device 100 for automatically acquiring status information during operation. In particular, in this embodiment, the storage device 110 stores a designated program code. Specifically, the specified program code can be hardware or firmware, for example, the code for running the Basic Input/Output System (BIOS), the code for running the operating system, and the code for running the application program. The invention does not limit the type of the specified code.

In this embodiment, the storage device 110 may be any type of fixed or removable random access memory (Random Access Memory, RAM), read-only memory (Read-Only Memory, ROM), flash memory ( flash memory), hard disk (HDD), solid state drive (Solid State Drive, SSD) or similar components or a combination of the above components, and the present invention is not limited thereto.

The processor 120 is connected to the storage device 110 and is used to perform various operations required by the device for automatically acquiring status information. In this embodiment, the processor 120 is, for example, a central processing unit (Central Processing Unit, CPU), or other programmable general-purpose or special-purpose microprocessors (Microprocessors), digital signal processors (Digital Signal Processors). Processor, DSP), programmable controller, Application Specific Integrated Circuit (ASIC) or other similar components or a combination of the above components, the present disclosure is not limited thereto.

In an embodiment of the present invention, the device 100 for automatically acquiring status information can be, for example, a mobile phone, a notebook computer, a desktop computer, a tablet computer, a home appliance with a processor 120 and a storage device 110, or any electronic device.

FIG. 2 is a schematic diagram of a method for automatically acquiring status information according to an embodiment of the present invention. In this embodiment, the method for automatically acquiring status information is at least suitable for the apparatus 100 for automatically acquiring status information shown in FIG. 1, but the present invention is not limited to this.

In step S210, the processor 120 activates the designated program code. Specifically, the processor 120 activates the specified program code in a specified state. Taking the designated program code as the program code for running the BIOS as an example, when the device 100 for automatically acquiring status information is activated and the processor 120 detects that a specific key is triggered, the designated program code is activated. Taking the specified code as the code for running the operating system as an example, when the device 100 that automatically obtains status information is activated, and the processor 120 automatically loads the specified code and runs after the hardware device starts to operate. Taking the designated program code as the program code for running the application program as an example, when the processor 120 detects that the application program is triggered, the designated program code is activated.

In step S220, the processor 120 acquires status information in response to the designated program code being activated. In this embodiment, the status information includes at least one of system information and error information. System information includes multiple system parameters, such as device serial number, BIOS version, boot mode, device health, memory read volume, hardware device model (for example, CPU, storage device, display card), system date , System time, BIOS login permission status, whether to enable the touchpad, whether to allow charging after the USB interface is shut down, initial loading of the device, whether to enable the network card, whether to enable the Bluetooth interface, whether to enable the audio device... etc. The error information includes information when a corresponding error occurs, for example, including the error code, the time of the error, or other information that was recorded when the error occurred. In an embodiment of the present invention, if the status information includes system information, the processor 120 obtains the current system parameters as the system information. If the status information includes error information, the processor 120 reads the system history (Log), and grabs the latest error record as the error information. The developer can determine the acquired status information based on the data actually needed to solve the problem, and the present invention is not limited to the above examples.

In step S230, the processor 120 converts the status information into an information barcode according to the preset mode. In detail, the preset mode is, for example, a keyword library, and the processor 120 applies the acquired system parameters to the keywords defined in the keyword library. For example, if the word defined by the keyword library is the device serial number is ser, the BIOS version is BIOS Ver, the startup mode is Boot Mode, the real-time clock is reset to RTC reset, the embedded controller is reset to EC reset, and the error location is err. In this way, when the processor 120 retrieves the status information, it will add a keyword corresponding to the attribute of each data value in the status information to the adjacent position of each data value according to the keyword database. For example, if the device serial number (Device series number) retrieved by the processor 120 is 34DS104VT8FW, it will define the device serial number as ser according to the keyword library, and then transform the device serial number information into ser=34DS104VT8FW. By analogy, the processor 120 can obtain the combination of each data value and keyword according to the keyword library as ser=34DS104VT8FW BIOS Ver=V1.05, Boot mode= UEFISATA M: AHCI, RTC reset=True, EC reset =False, err=0x18.

The default mode can also be designated tags, and each designated tag corresponds to a data attribute. For example, the device serial number is #ser, other system information is #ref, and the error information is #err. In this way, the processor 120 adds the designated label to the adjacent position of each data value according to the attribute of each data value in the status information. Therefore, the combination of each data value and designated label is, for example, #ser=34DS104VT8FW #ref=BIOS:V1.05 Boot mode:UEFISATA M:AHCI RTC reset: True EC reset:False #err=0x18. Or, in other embodiments, the designated tag can also list a tag for each attribute of each data separately. For example, the device serial number is #ser, the BIOS version is #BIOSVer, the boot mode is #BootMode, and the real-time clock is reset. Set to #RTCreset, the embedded controller is reset to #ECreset, the error position is #err, and the combination of each data value and specified label is formed as #ser=34DS104VT8FW #BIOSVer:V1.05 #BootMode:UEFISATA M:AHCI #RTCreset: True #ECreset:False #err=0x18.

Alternatively, the preset mode may correspond to a specified format. For example, the specified format is to sort data in the order of device serial number, BIOS version, boot mode, real-time clock reset, embedded controller reset, and error location. Moreover, in each type of data, a designated code (such as ",") is used to separate different types of data. Or, the size of each preset data will correspond to the specified number of bits. For example, the BIOS version is 32 bits, the boot mode is 16 bits, the real-time clock is reset to 4 bits, the embedded controller is reset to 4 bits, and the error location is 32 bits. Therefore, the status information captured by the processor 120 will be arranged in order in the specified format described above. If the content size of the data is less than the specified bit, it will fill in the vacancy with a null value or 0. Then, the processor 120 then forms an information barcode with the arranged status information.

After the processor 120 adjusts the state information according to the preset mode, the processor 120 arranges the adjusted state information (that is, the combination of each data value and keyword, the combination of each data value and the specified label, or the formula Status information) is transformed into an information barcode. For example, the processor 120, for example, but not limited to, encodes the adjusted status information into a two-dimensional barcode according to a two-dimensional barcode encoding algorithm, so as to use the two-dimensional barcode as an information barcode. It is worth mentioning that, in an embodiment of the present invention, the processor 120 will further add a designated URL (for example, the URL of a customer service website) into the information barcode. In this way, when this information barcode is read, the specified URL will be activated. And, the status information is automatically filled in the specified field of the specified URL.

In detail, in an embodiment of the present invention, the device 100 for automatically acquiring status information further includes another electronic device and a server. Electronic devices such as mobile phones. The electronic device has an image acquisition component (for example, a camera), a communication device (for example, a communication chip supporting various communication protocols), and a processor. The server also has a similar processor and communication device. In particular, when the electronic device is connected to the designated website, the server provides the network service in the designated website.

The user can scan the information barcode through the image acquisition component of the electronic device. At this time, the processor of the electronic device reads the specified URL in the information barcode and connects to the specified URL through its own communication device. At the same time, the information barcode is also included The entrained status information is also sent to the specified URL. When receiving the status information, the server to which the specified URL belongs will further analyze the keywords, specified tags, or arrangement order in the status information according to the corresponding default mode to identify the attributes of each data value. In this way, each data value is filled into the corresponding designated field. Not only that, after uploading to the designated website through the information barcode, because the status information has been sorted and filled in the designated fields, the server can further analyze the collected status information for big data to find Common problems can even be automatically reported through the server to solve the problem, so as to save the burden of customer service staff.

It is worth mentioning that this method and device for automatically acquiring status information can also be applied to various types of home appliances. For example, if a cleaning robot has a cleaning error, the user can also press a designated button to load and run the designated program code, completing the method of automatically obtaining status information. In addition, the sweeping robot will automatically upload the information barcode to the specified URL after generating the information barcode.

In summary, the method and device for automatically acquiring status information provided by the present invention can automatically capture specific status information in the system, and store the status information using a widely used bar code medium. In this way, even if the customer is not familiar with the settings and operating parameters of the device itself, the status information of the device can be quickly retrieved and automatically reported to the customer service staff through the information bar code. In this way, from the customer's point of view, cumbersome operations are reduced and customers' sense of unfamiliarity with technology is eliminated. For customer service personnel, they can immediately know the status of the device, quickly find the problem, and quickly find a solution to the problem.

Although the present invention has been disclosed in the above embodiments, it is not intended to limit the present invention. Anyone with ordinary knowledge in the relevant technical field can make some changes and modifications without departing from the spirit and scope of the present invention. The scope of protection of the present invention shall be determined by the scope of the attached patent application.

100: A device that automatically obtains status information

110: storage device

120: processor

S210~S230: steps

FIG. 1 is a schematic structural diagram of an apparatus for automatically acquiring status information according to an embodiment of the present invention. FIG. 2 shows a flowchart of a method for automatically acquiring status information according to an embodiment of the present invention.

S210~S230: steps

Claims (10)

A method for automatically acquiring status information includes: activating a designated code; in response to the designated code being activated, acquiring status information, wherein the status information includes at least one of a system information and an error information; Set the mode to convert the status information and a specified URL into an information barcode; and in response to the information barcode being read, the status information is sent to the server to which the specified URL belongs, so that the status information is filled in the In a specified field of the specified URL. The method described in item 1 of the scope of patent application, wherein in response to the designated code being activated, the step of obtaining a status information includes at least one of: obtaining current system parameters as the system information ; And obtain the latest error record from a system history as the error information. For the method described in item 1 of the scope of patent application, wherein the preset mode includes a keyword library, and the step of transforming the status information into the information barcode according to the preset mode further includes: The keyword library adds keywords corresponding to the attributes of each data value in the status information at the adjacent position of each data value, and encodes each combination of the data value and the keyword to generate The information barcode. For example, the method described in item 1 of the scope of patent application, wherein the preset mode includes a designated label, and the step of transforming the status information into the information barcode according to the preset mode further includes: according to the For the attribute of each data value in the status information, the designated label is added to the adjacent position of each data value, and each combination of the data value and the designated label is coded to generate the information bar code. For example, the method described in item 1 of the scope of patent application, wherein the preset mode corresponds to a specified format, and the step of transforming the status information into the information barcode according to the preset mode further includes: determining the The attributes of each data value in the status information are arranged according to the specified format, according to the attribute of each data value, and each data value after the arrangement is encoded to generate the information barcode. A device for automatically acquiring status information includes: a storage device that stores a designated program code; and a processor connected to the storage device, wherein the processor activates the designated program code and responds to the designated program code being activated, The processor obtains a status information, wherein the status information includes at least one of a system information and an error information, the processor converts the status information and a specified URL into an information barcode according to a preset mode, wherein the The device further includes: a server, which provides a service in the designated URL; and an electronic device, which reads the information barcode, and displays the status in the information barcode The information is sent to the server to which the specified URL belongs, where the server receives the status information and fills the status information into a specified field of the specified URL. For example, the device described in item 6 of the scope of patent application, wherein the preset mode includes a keyword library, and the processor adds the keyword corresponding to the attribute of each data value in the status information according to the keyword library At the adjacent position of each data value, each combination of the data value and the keyword is coded to generate the information barcode. For example, the device described in item 6 of the scope of patent application, wherein the preset mode corresponds to a specified format, the processor determines the attribute of each data value in the state information, and according to the specified format, according to each of the data The attribute arrangement of the value, and each data value after the arrangement is coded to generate the information barcode. For example, the device described in item 6 of the scope of patent application, wherein the processor obtains the current system parameters as the system information, and the processor obtains the latest error record from a system history as the error News. For example, the device described in item 6 of the scope of patent application, wherein the preset mode includes a designated label, and the processor adds the designated label to each data value according to the attribute of each data value in the state information And encode each combination of the data value and the designated label to generate the information barcode.

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