TWI512663B - Online to offline electronic commerce system and method thereof - Google Patents
Online to offline electronic commerce system and method thereof Download PDFInfo
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Description
本發明係一種電子商務系統,特別係有關於一種線上到線下(online to offline)之電子商務系統及其方法。 The present invention is an electronic commerce system, and more particularly to an online to offline electronic commerce system and method thereof.
一般來說,民眾、客戶要辦理公民營行政業務、金融(銀行)、電信相關業務時,除了親自前往公民營機構、金融(銀行)、電信業者之服務中心外,更可藉由網際網路進行申請書之填寫。惟,部份業務為民眾、客戶於線上填寫完申請書後,尚需攜帶雙證件前往公民營機構或相關服務中心作驗證動作始能完成整個申辦之程序。上述之方式對部份民眾或客戶來說,因週間需要上班或上課,因此若要辦理相關業務則需特地撥空請假至公民營機構或相關服務中心進行辦理,相當不方便。 Generally speaking, when people and customers want to handle civil servant administration, finance (banking), and telecommunications-related businesses, they can use the Internet in addition to personally visiting the franchise agencies, financial (banks), and telecom operators. Fill in the application form. However, some of the businesses are for the public and customers to complete the application process after completing the application online, and still need to carry the double certificate to the citizen camp or related service center for verification. In the above-mentioned way, for some people or customers, because they need to go to work or class during the week, it is quite inconvenient to take special leave to go to the citizen camp or related service center for handling related business.
有鑑於上述習知技藝之問題,本發明之目的就是在提供一種電子商務系統(經由視訊連線系統作雙向對談、溝通視同臨櫃申請)及其方法,以解決民眾、客戶或使用者辦理各項業務皆需親自前往公民營機構 或相關服務中心進行辦理之不便。 In view of the above problems of the prior art, the object of the present invention is to provide an e-commerce system (a two-way conversation through a video connection system, a communication application) and a method thereof to solve the public, customers or users. All business needs to go to the public camp Or the inconvenience of handling related service centers.
根據本發明之一目的,提出一種線上到線下之電子商務系統,包含觸控式操作平台、伺服器及遠端服務系統。其中,觸控式操作平台包括至少一影像擷取單元及顯示單元,此顯示單元係顯示操作介面,用以提供使用者於操作介面上以視訊連線遠端服務系統作雙向對談、溝通、查詢、申請業務或以網路申請程序方式選擇業務項目,使用者依據業務項目分別執行影像擷取步驟以產生影像資料、提供身份驗證資料、核對及確認申請資料及利用顯示單元進行簽名步驟以產生簽名資料,完成整個服務流程程序,且觸控式操作平台係以有線或無線方式作視訊雙向連線,分別傳送影像資料、身份驗證資料、申請資料及簽名資料。而伺服器係接收並傳送影像資料、身份驗證資料、申請資料及簽名資料。遠端服務系統係供客服人員操作,其中遠端服務系統係以有線或無線方式經由雙向視訊連接至伺服器,並接收伺服器所傳送影像資料、身份驗證資料、申請資料及簽名資料,使得客服人員即時可藉由接收的影像資料、身份驗證資料、申請資料及簽名資料進行申請資料之比對,並予以確認使用者之身分及簽名資料,藉以使得使用者不需親臨公民營機構或相關服務中心即可完成該項業務項目之申請及服務。本發明更可例如將所有的操作與交易過程之影像、聲音全程記錄,並儲存於伺服器中,可供事後調閱、查詢與追蹤。 According to an aspect of the present invention, an online to offline e-commerce system is provided, including a touch-operated operating platform, a server, and a remote service system. The touch-based operating platform includes at least one image capturing unit and a display unit. The display unit is a display interface for providing a user with a video communication remote service system for two-way conversation and communication on the operation interface. Inquiring, applying for a business or selecting a business project by means of a web application process, the user performs image capturing steps according to the business project to generate image data, provide authentication data, check and confirm the application data, and use the display unit to perform the signature step to generate The signature data is used to complete the entire service flow process, and the touch-operated operation platform is wired or wirelessly for two-way video communication, and transmits image data, authentication data, application materials and signature data respectively. The server receives and transmits image data, authentication data, application materials and signature data. The remote service system is operated by the customer service personnel, wherein the remote service system is connected to the server via the two-way video in a wired or wireless manner, and receives the image data, the authentication data, the application data and the signature data transmitted by the server, so that the customer service The person can instantly compare the application materials with the received image data, authentication data, application materials and signature materials, and confirm the identity and signature information of the user, so that the user does not need to visit the public camp institution or related services. The center can complete the application and service of the business project. The invention can also record, for example, all the images and sounds of all operations and transaction processes, and store them in the server for later retrieval, query and tracking.
較佳者,本發明之線上到線下之電子商務系統之觸控式平台可例如為電腦、手持裝置、MOD終端設備或具有數位電視盒之電視。 Preferably, the touch platform of the online to offline e-commerce system of the present invention may be, for example, a computer, a handheld device, a MOD terminal device, or a television having a digital television box.
較佳者,本發明之線上到線下之電子商務系統之影像擷取單元更可例如外加具有表面具有個資保護文字之透明文件套,以供使用者於擷取證件之影像時將個資保護文字烙印至證件之影像上,以產生影像資料,或者是,影像擷取單元更可例如內建具有表面具有個資保護文字之透 明文件套,使用者於使用時不需再額外將證件套入透明文件套中,經由軟體設計即可達到個資保護浮水印文字直接烙印至證件上之影像效果,其中證件可例如為身份證、汽車駕照、機車駕照或全民健保卡。 Preferably, the image capturing unit of the online to offline e-commerce system of the present invention can further add, for example, a transparent file sleeve having a surface with a protected text for the user to use the image when capturing the image of the document. The protection text is branded on the image of the document to generate image data, or the image capturing unit can be built, for example, with a surface having a protected text. The document file set, the user does not need to additionally put the document into the transparent file sleeve during use, and the software design can realize the image effect of directly protecting the watermark text directly onto the document, wherein the document can be, for example, an ID card. , car driver's license, locomotive driver's license or universal health insurance card.
較佳者,本發明之線上到線下之電子商務系統之遠端服務系統係依據使用者所選擇之業務項目而傳送業務項目所需知申請表單至觸控式操作平台,並顯示於顯示單元上,以供該使用者利用該顯示單元於該申請表單簽名,以產生簽名資料。 Preferably, the remote service system of the online to offline e-commerce system of the present invention transmits the business project required application form to the touch operation platform according to the business item selected by the user, and displays it on the display unit. And for the user to use the display unit to sign the application form to generate signature data.
較佳者,本發明之線上到線下之電子商務系統之業務項目可例如透過視訊作雙向對談、溝通、新申請業務、開戶業務、異動業務、網路業務、帳單業務、查詢業務或加值業務、申請表單資料或其他商務業務。 Preferably, the business item of the online to offline e-commerce system of the present invention can be used for two-way conversation, communication, new application service, account opening business, transaction business, network service, billing service, inquiry service or Value-added services, application form materials or other business services.
較佳者,本發明之線上到線下之電子商務系統之遠端服務系統之數量為複數個,以供使用者依其選擇需求,或遠端服務系統正進行申辦業務忙線情況,該使用者由觸控式操作平台從複數個遠端服務系統中選擇一遠端服務系統,以承辦該業務項目或服務。 Preferably, the number of remote service systems of the online to offline e-commerce system of the present invention is plural, for the user to select the demand according to the selection, or the remote service system is performing the busy service of the service, the use A touch-based operating platform selects a remote service system from a plurality of remote service systems to host the business project or service.
根據本發明之另一目的,提出一種線上到線下之電子商務方法,包含以下步驟:使用者利用觸控式操作平台以經由網路連接至伺服器;使用者經由觸控式操作平台作視訊雙向對談及溝通,申辦各項業務,或操作介面選擇網路提供之業務及服務項目;使用者依據操作介面上所選擇之業務項目執行對應之影像擷取步驟以產生影像資料;使用者依據所申請或選擇之業務項目於申請表單上進行簽名步驟以產生簽名資料;觸控式操作平台分別傳送影像資料、身份驗證資料、申請表單資料及簽名資料至伺服器;伺服器接收並進一步傳送影像資料、身份驗證資料、申請表單資料及簽名資料至使用者所選擇的遠端服務系統;客服人員經由操作遠端服 務系統接收影像資料、身份驗證資料、申請表單資料及簽名資料,以確認使用者之身分及確認簽名資料上已具有簽名,以完成業務項目之申請及滿足服務需求。 According to another aspect of the present invention, an online to offline e-commerce method includes the following steps: a user uses a touch-operated operating platform to connect to a server via a network; and the user performs video via a touch-operated operating platform. Two-way communication and communication, bidding for various services, or operation interface to select the business and service items provided by the network; the user performs corresponding image capturing steps according to the selected business items on the operation interface to generate image data; The applied or selected business items are signed on the application form to generate signature data; the touch operation platform respectively transmits image data, authentication data, application form data and signature data to the server; the server receives and further transmits the image Data, authentication data, application form information and signature information to the remote service system selected by the user; The system receives image data, authentication data, application form information and signature information to confirm the identity of the user and confirm that the signature information has been signed to complete the application of the business project and meet the service requirements.
較佳者,本發明之線上到線下之電子商務方法之影像擷取單元更可例如外加具有表面具有個資保護文字之透明文件套,以供使用者於擷取證件之影像時將個資保護文字烙印至證件之影像上,以產生影像資料,或者是,影像擷取單元更可例如內建具有表面具有個資保護文字之透明文件套,使用者於使用時不需再額外將證件套入透明文件套中,經由軟體設計即可達到個資保護浮水印文字直接烙印至證件上之影像效果,其中證件可例如為身份證、汽車駕照、機車駕照或全民健保卡。 Preferably, the image capturing unit of the online to offline e-commerce method of the present invention can further add, for example, a transparent file sleeve having a surface with a protected text, so that the user can use the image when capturing the image of the document. The protection text is branded on the image of the document to generate the image data, or the image capturing unit can, for example, have a transparent file cover having a surface with a protected text, and the user does not need to additionally attach the document when using the document. Into the transparent file set, through the software design can achieve the protection of the watermark text directly imprinted to the image on the document, which can be for example ID card, car driver's license, locomotive driver's license or universal health insurance card.
較佳者,本發明之線上到線下之電子商務方法之遠端服務系統之數量為複數個,以供使用者依其需求作選擇,或遠端服務系統正進行申辦業務忙線情況,使用者藉由觸控式操作平台從複數個遠端服務系統中選擇一遠端服務系統,以承辦業務項目或服務。 Preferably, the number of remote service systems of the online to offline e-commerce method of the present invention is plural, for the user to select according to his needs, or the remote service system is performing the busy service of the bidding service, and uses A remote service system is selected from a plurality of remote service systems by a touch-based operating platform to undertake business projects or services.
綜上述,本發明之線上到線下之電子商務系統及其方法,具有下列優點: In summary, the online to offline e-commerce system and method of the present invention have the following advantages:
(1)本發明之影像擷取單元可執行影像擷取步驟,且影像擷取單元更外加或內建表面具有個資保護文字之透明文件套,以供使用者將證件套入此透明文件套中藉以於擷取證件之影像時將個資保護浮水印文字烙印至證件上,以產生影像資料,或者是,影像擷取單元可例如已包含文件套,使用者於使用時不需再額外將證件套入透明文件套中,經由軟體設計即可達到個資保護文字直接烙印至證件上顯示浮水印字樣之影像效果。此個資保護文字可例如為「限於申請公民營機構業務使用、限於申請中華電信業務使用」或「限於申請銀行業務使用」等,以保護使用者之個 人資料不被外洩與濫用。 (1) The image capturing unit of the present invention can perform an image capturing step, and the image capturing unit further has a transparent file sleeve with a protected text on the built-in surface for the user to insert the document into the transparent file sleeve. In order to capture the image of the document, the personal protection watermark text is branded on the document to generate the image data, or the image capturing unit may include the file sleeve, for example, and the user does not need to additionally use the file. The ID card is inserted into the transparent file sleeve, and the software design can be used to directly protect the text of the text to display the image of the watermark on the document. This personal protection text can be, for example, "limited to the application for the use of the civic business, limited to the application for the use of Chunghwa Telecom" or "limited to the application for banking services" to protect the users. Human data is not leaked or abused.
(2)本發明之遠端服務系統係依據使用者所要申請或選擇之業務項目而傳送此業務項目所需之申請表單並顯示於觸控式操作平台之顯示單元上,以供使用者不須親臨公民營機構或相關服務中心即可直接於顯示單元上所顯示之申請表單上利用觸控式平台進行申請、申請資料確認、驗證、選擇繳款或領貨(或申請表單資料)方式及完成簽名手續。 (2) The remote service system of the present invention transmits an application form required for the business item according to the business item that the user wants to apply for or selects and displays on the display unit of the touch-operated operation platform, so that the user does not need to You can use the touch-sensitive platform to apply for application, confirm the application, verify, choose to pay or pick up the goods (or apply for form information) and complete it directly in the application form displayed on the display unit. Signature procedures.
(3)客服人員係藉由遠端服務系統接收伺服器所傳送之影像資料、申請資料、身份驗證資料及簽名資料,並即時對使用者之影像資料、申請資料、身份驗證資料及簽名資料進行比對以確認使用者之身分,而達成遠端服務系統完成該項業務申請或服務需求之功效。 (3) The customer service personnel receive the image data, application data, authentication data and signature data transmitted by the server through the remote service system, and immediately perform image data, application materials, authentication data and signature data of the user. The purpose of confirming the identity of the user is to achieve the effect of the remote service system completing the business application or service request.
10‧‧‧觸控式操作平台 10‧‧‧Touch operating platform
11‧‧‧擷取單元 11‧‧‧Capture unit
12‧‧‧顯示單元 12‧‧‧Display unit
20‧‧‧伺服器 20‧‧‧Server
30‧‧‧遠端服務系統 30‧‧‧Remote Service System
S10~S70‧‧‧步驟 S10~S70‧‧‧Steps
S201~S207‧‧‧步驟 S201~S207‧‧‧Steps
第1圖係為本發明之線上到線下之電子商務系統及其方法之第一較佳實施例之系統方塊圖。 1 is a system block diagram of a first preferred embodiment of an online to offline e-commerce system and method thereof.
第2圖係為本發明之線上到線下之電子商務系統及其方法之第二較佳實施例之系統方塊圖。 2 is a system block diagram of a second preferred embodiment of the online to offline e-commerce system and method thereof.
第3圖係為線上到線下之電子商務方法之流程圖。 Figure 3 is a flow chart of the online to offline e-commerce method.
第4圖係為線上到線下之電子商務方法之業務項目之流程圖。 Figure 4 is a flow chart of the business project of the online to offline e-commerce method.
以下將參照相關圖式,說明本發明之較佳實施例,為使便 於理解,下述實施例之相同元件係以相同之符號標示進行說明。 DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, preferred embodiments of the present invention will be described with reference to the related drawings. It is to be understood that the same elements in the following embodiments are denoted by the same reference numerals.
請參閱第1圖,其係為本發明之第一較佳實施例之系統方塊圖。本發明之線上到線下之電子商務系統,包含觸控式操作平台10、伺服器20及遠端服務系統30。其中,此觸控式操作單元10可例如為電腦、手持裝置、MOD終端設備,或具有數位電視盒之電視或其他可供使用者進行觸控式操作之裝置,且其設置位置不受限,可例如位在使用者家中或其他公開場所,如公民營機構、學校等。觸控式操作平台10包括至少一影像擷取單元11及顯示單元12。此顯示單元12可例如用來顯示操作介面及影像之分割畫面,用以供使用者在觸控式操作平台10之操作介面上透過雙向視訊連線遠端服務系統30,使用者依自行需求或遠端服務系統30忙線情況選擇適當遠端服務系統30作服務,而分割畫面係用來顯示承辦此業務項目之遠端服務系統30(客服人員)及/或使用者之畫面,讓使用者透過虛擬視訊產生臨櫃的真實感,並且可讓使用者體驗藉由分割畫面直接對客服人員進行業務諮詢及申請等問題。藉由上述之方式,本發明更可例如將使用者與客服人員之間所有的操作與交易過程之影像、聲音全程記錄,並儲存於伺服器中,可供事後調閱、查詢與追蹤。上述之業務項目可例如為異動業務、網路業務、新申請業務或開戶業務、帳單業務、查詢業務、申請表單業務或加值業務等,可依實際情況而有所變動。而影像擷取單元11更可例如具有攝影機、喇叭及麥克風(未繪示),以令使用者可藉由觸控式操作平台10之攝影機、喇叭及麥克風直接與客服人員進行業務上的溝通、申請或是業務諮詢。接著,使用者依據所選擇之業務項目分別對一證件進行執行影像擷取步驟以產生影像資料、申請資料、身份驗證資料及對一申請表單進行簽名步驟以產生簽名資料,且觸控式操作平台10可例如以有線網路或無線網路方式分別傳送影像資料、申請資料、身份驗證資料及簽名資料。除此之外,上述之影像擷取單元11更可例如外加或內建表 面具有個資保護文字之透明文件套,以供使用者將前述證件套入此透明文件套中藉以於擷取證件之影像時將個資保護文字烙印至證件之影像上,以產生影像資料,或者是,影像擷取單元11可例如已包含一文件套,使用者於使用時不需再額外將證件套入透明文件套中,經由軟體設計即可達到個資保護浮水印文字直接烙印至證件之影像之效果。此個資保護文字可例如為「限於申請公民營機構業務使用、限於申請中華電信業務使用」或「限於申請銀行業務使用」等文字字樣,於此並不設限,可依實際情況而有所改變。其中上述之證件可例如為身份證、汽車駕照、機車駕照或全民健保卡等可證明使用者身分之證件,於此並不設限。 Please refer to FIG. 1 , which is a block diagram of a system according to a first preferred embodiment of the present invention. The online to offline e-commerce system of the present invention comprises a touch-operated operating platform 10, a server 20 and a remote service system 30. The touch-type operating unit 10 can be, for example, a computer, a handheld device, a MOD terminal device, or a television with a digital television box or other device that can be touch-operated by a user, and the setting position is not limited. It can be located, for example, in the user's home or in other public places, such as a civic camp, a school, and the like. The touch operating platform 10 includes at least one image capturing unit 11 and a display unit 12 . The display unit 12 can be used, for example, to display a split screen of the operation interface and the image for the user to connect to the remote service system 30 through the two-way video interface on the operation interface of the touch operation platform 10, and the user can The remote service system 30 selects the appropriate remote service system 30 for service, and the split screen is used to display the remote service system 30 (customer service personnel) and/or the user's screen for hosting the business item. The virtual reality of the front panel is created by the virtual video, and the user can experience the problem of directly consulting and applying for the customer service personnel by dividing the screen. In the above manner, the present invention can record, for example, the entire image and sound of all operations and transaction processes between the user and the customer service personnel, and store them in the server for later retrieval, query and tracking. The above-mentioned business items may be, for example, a transaction business, a network service, a new application service or an account opening business, a billing business, an inquiry service, an application form service, or a value-added service, and may be changed according to actual conditions. The image capturing unit 11 can further include, for example, a camera, a speaker, and a microphone (not shown), so that the user can directly communicate with the customer service personnel through the camera, the speaker, and the microphone of the touch-operated operating platform 10, Application or business consulting. Then, the user performs an image capturing step on a document according to the selected business item to generate image data, application materials, authentication data, and a signature step for generating an application form to generate signature data, and the touch operation platform 10 can transmit image data, application materials, authentication data, and signature data, for example, by wired network or wireless network. In addition, the image capturing unit 11 described above can further add or build a table, for example. The transparent document sleeve having a protected text for the user to insert the aforementioned document into the transparent document sleeve to imprint the protection text on the image of the document when the image of the document is captured, to generate image data. Alternatively, the image capturing unit 11 may include, for example, a file sleeve, and the user does not need to additionally insert the document into the transparent file sleeve during use, and the software design can achieve the protection of the watermark text directly to the document. The effect of the image. The text of this protection can be, for example, "limited to the application for the use of the business of the civic business, limited to the application for the use of the China Telecom business" or "limited to the application for banking business", etc., there is no limit, and may be subject to actual conditions. change. The above-mentioned documents may be, for example, an ID card, a driver's license, a locomotive driver's license or a universal health insurance card, etc., which can prove the identity of the user, and are not limited thereto.
續言之,本發明之伺服器20係例如以有線網路或無線網路方式連接觸控式操作平台10進而接收並以傳送前述影像資料及簽名資料。其中,遠端服務系統30係例如位在公民營機構或相關服務中心且由客服人員進行操作,同樣地,遠端服務系統30係以有線網路或無線網路方式連接至伺服器20,並接收伺服器20所傳送之影像資料、申請資料、身份驗證資料以及簽名資料,使得客服人員可即時藉由所接收之影像資料、申請資料及身份驗證資料及簽名資料進行使用者之影像資料及申請資料作比對,以確認民眾、客戶或使用者之身分並確認其已簽署前述之申請表單及簽名資料,藉以遠端服務系統完成業務項目之申請及達到服務需求之目的。其中,上述之遠端服務系統30可例如依據使用者之需求及所選擇之業務項目而傳送此業務項目所需要填寫之對應申請表單至觸控式操作平台10,並將此申請表單顯示於觸控式操作平台之顯示單元上,以供使用者直接於觸控顯示單元而在申請表單上簽名,以使得使用者之簽名與申請表單相結合而產生簽名資料。上述之申請表單可例如為一張或兩張或多張,於此並不設限,依實際申請之業務項目而有所不同。 In other words, the server 20 of the present invention is connected to the touch-operated operating platform 10, for example, by a wired network or a wireless network, to receive and transmit the image data and signature data. The remote service system 30 is, for example, located in a citizen camp or related service center and operated by a customer service personnel. Similarly, the remote service system 30 is connected to the server 20 by a wired network or a wireless network, and Receiving the image data, the application data, the authentication data and the signature information transmitted by the server 20, the customer service personnel can immediately perform the image data and application of the user by using the received image data, the application data, the authentication data and the signature data. The information is compared to confirm the identity of the public, the customer or the user and confirm that they have signed the application form and signature information mentioned above, so that the remote service system can complete the application of the business project and achieve the service demand. The remote service system 30 can transmit the corresponding application form required for the business item to the touch operation platform 10 according to the user's needs and the selected business item, and display the application form on the touch. The display unit of the controlled operation platform is configured for the user to sign the application form directly to the touch display unit, so that the signature of the user is combined with the application form to generate the signature data. The application form described above may be, for example, one or two or more sheets, and is not limited thereto, and may vary depending on the business item actually applied for.
再言之,請參閱第2圖,本發明之第二實施例與第一實施 例之差異處僅在於本發明之遠端服務系統30之數量亦可為複數個,且這些遠端服務系統可分佈於相同或不同之行政區域或業務單位。其中,當觸控式操作平台10連接至伺服器20時,伺服器20會於複數個遠端服務系統30中由使用者依需求或遠端服務系統正忙線情況選擇其中另一個適當之遠端服務系統30,以承辦業務項目或服務。上述之選擇之方式可例如為依據遠端服務系統是否正忙線中30是否適合承辦此項業務或依使用者之選擇需求,此外亦可依據遠端服務系統30之編號或者是依據使用者所在位置之相鄰地區進行連線,於此並不設限,可依各提供服務之公民營機構或業者之實際情況而有所改變。舉例來說,若遠端服務系統之數量為十台且分別為編號1~10,當編號1~3之遠端服務系統例如已有承辦之業務正在進行中而無法與伺服器連接時,此時伺服器會選擇可供連線之編號4遠端服務系統或依使用者之需求選擇另一個遠端服務系統,以承辦此業務項目或服務。另一舉例來說,若使用者所在地區位置之遠端服務系統皆無法連線或無法承辦此業務項目或服務時,則伺服器會自動選擇其他地區之遠端服務系統,或依使用者需求自行選擇另一遠端服務系統以承辦此業務項目或服務,讓使用者無須花費時間等待該地區的遠端服務系統來承辦該業務項目或服務。 Furthermore, please refer to FIG. 2, the second embodiment of the present invention and the first implementation The difference between the examples is that the number of remote service systems 30 of the present invention may also be plural, and the remote service systems may be distributed in the same or different administrative areas or business units. Wherein, when the touch-operated operating platform 10 is connected to the server 20, the server 20 selects one of the appropriate distances in the plurality of remote service systems 30 by the user according to the demand or the remote service system is busy. End service system 30 to host business projects or services. The manner of the above selection may be, for example, according to whether the remote service system is in the busy line 30, whether it is suitable for hosting the service or according to the user's selection requirement, or according to the number of the remote service system 30 or according to the user's location. The location of the adjacent area is connected, and there is no limit here, which may vary depending on the actual situation of the public institution or the operator providing the service. For example, if the number of remote service systems is ten and the numbers are 1~10, when the remote service system with numbers 1~3, for example, the existing service is in progress and cannot be connected to the server, this The server will select the remote service system that can be connected to the number 4 remote service system or select another remote service system according to the needs of the user to undertake the business project or service. For another example, if the remote service system in the location of the user is unable to connect or cannot host the service item or service, the server will automatically select the remote service system in other areas, or according to the user's needs. Choose another remote service system to host this business project or service, so that users do not have to wait for the remote service system in the region to undertake the business project or service.
請參閱第3圖及第4圖,本發明之線上到線下之電子商務方法係適用於前述之電子商務系統,且包含下列步驟:使用者可利用觸控式操作平台並經由有線網路或無線網路連接至伺服器(S10)。接著,使用者經由觸控式操作平台作雙向視訊連線,令使用者與客服人員進行對談、溝通與依使用者之需求完成申請程序或使用者可選擇網路客服中心提供之服務介面選擇業務項目(S20),其中本發明之業務項目例如以電信業新申請手機門號作為舉例,此新申請手機門號的業務項目更例如包含以下步驟:使用者可經由觸控式操作平台網路客服中心得知好康優惠及促銷消息 (S201),接著進入電信業者網站(S202),此時使用者需選擇個人客戶或企業客戶再進一步瞭解優惠訊息或產生及服務(S203),完成上述之步驟S203後,則可進入客戶服務網路選擇申辦業務別,而後再進入網路客服中心網頁(S204),選擇新申請之業務項目後再選擇預約行動電話門號(S205),進入行動電話門號查詢,並完成選號及預約(S206)。進入行動電話預約購買手機,並選擇手機機型及搭配手機費率(S207)。 Referring to FIG. 3 and FIG. 4, the online to offline e-commerce method of the present invention is applicable to the foregoing e-commerce system, and includes the following steps: a user can utilize a touch-operated operating platform and via a wired network or The wireless network is connected to the server (S10). Then, the user can make a two-way video connection through the touch-operated operation platform, so that the user can negotiate with the customer service personnel, communicate and complete the application process according to the user's needs, or the user can select the service interface provided by the network customer service center. The business item (S20), wherein the business item of the present invention is exemplified by the newly applied mobile phone number of the telecommunication industry, and the business item of the newly applied mobile phone number further includes the following steps: the user can access the network through the touch operation platform Customer Service Center learned about good deals and promotional news (S201), and then enters the carrier website (S202), at which time the user needs to select the individual customer or the enterprise customer to further understand the preferential information or the generation and service (S203), and after completing the above step S203, the user service network can be accessed. The road chooses to apply for the business, and then enters the online customer service center page (S204), selects the newly applied business item, then selects the reserved mobile phone number (S205), enters the mobile phone number number query, and completes the selection and reservation (S206) ). Enter the mobile phone to make an appointment to purchase the mobile phone, and select the mobile phone model and the mobile phone rate (S207).
當完成上述之步驟S20後,使用者依據操作介面上所選擇的業務項目執行對應之影像擷取步驟(S30)以產生經由平台傳遞雙證件供驗證之影像資料,而上述之影像擷取單元外加或內建表面具有個資保護文字之透明文件套,以供使用者將證件套入此透明文件套中藉以於擷取證件之影像時將個資保護文字烙印至證件之影像上,或者是,影像擷取單元可例如已包含文字套,使用者於使用時不需再額外將證件套入透明文件套中,經由軟體設計即可達到個資保護浮水印文字直接烙印至證件上之影像之效果,以產生影像資料。此個資保護文字可例如為「限於申請中華電信業務使用」等文字,於此並不設限,可依實際情況而有所改變。其中上述之證件可例如為身份證、汽車駕照、機車駕照或全民健保卡等或其他可證明使用者身分之證件。接著完成上述之步驟S30後,使用者則需再依據所選擇之業務項目對申請表單於觸控式操作平台進行簽名步驟(S40)以產生簽名資料,舉例來說,使用者可直接透過觸控式操作平台之顯示單元閱讀申請表單,並藉由觸控式操作顯示單元而在申請表單上的對應位置簽署使用者之姓名。此申請表單可例如於一開始使用者選擇業務項目後伺服器即傳送此業務項目所需填寫之申請表單至觸控式操作平台供使用者進行簽名之步驟或者是當使用者完成申請步驟S30後,伺服器再將此業務項目所需填寫之申請表單傳送至觸控式操作平台供使用者進行簽名。 After the step S20 is completed, the user performs a corresponding image capturing step (S30) according to the selected business item on the operation interface to generate image data for transmitting the double document for verification via the platform, and the image capturing unit is added. Or a transparent file cover having a protected text on the built-in surface for the user to insert the document into the transparent file sleeve to imprint the personal protection text on the image of the document when capturing the image of the document, or The image capturing unit can include, for example, a text sleeve, and the user does not need to additionally insert the document into the transparent file sleeve during use, and the software design can achieve the effect of protecting the watermark text directly onto the image on the document. To produce image data. The text of this protection can be, for example, "limited to the application for the use of Chunghwa Telecom". The text is not limited and can be changed according to the actual situation. The above-mentioned documents may be, for example, an ID card, a driver's license, a locomotive driver's license or a universal health insurance card, or other documents certifying the identity of the user. After the step S30 is completed, the user then signs the application form on the touch-enabled operating platform according to the selected business item (S40) to generate signature data. For example, the user can directly touch the touch. The display unit of the operating platform reads the application form and signs the user's name on the corresponding position on the application form by the touch-sensitive operation display unit. The application form may be, for example, after the user selects the business item at the beginning, the server sends the application form required for the business item to the touch operation platform for the user to sign the step or after the user completes the application step S30. The server then transmits the application form required for the business project to the touch operation platform for the user to sign.
當完成上述之步驟S30後,觸控式操作平台會以例如有線 網路或無線網路方式分別傳送影像資料、申請資料、身份驗證資料及簽名資料至伺服器(S50),藉以供伺服器接收並進一步傳送影像資料、申請資料、身分驗證資料及簽名資料至使用者選擇之遠端服務系統(S60)。此外,伺服器亦可例如依使用者選擇需求,或依遠端服務系統正忙線情況,連接同一行政區域或不同行政區域其他複數個遠端服務系統,並且於觸控式操作平台螢幕上複數個遠端服務系統中由使用者選擇一適當之遠端服務系統,以承辦此業務項目或服務。最後,客服人員再經由操作遠端服務系統接收影像資料、申請資料、身份驗證資料及簽名資料,以即時進行使用者之影像資料及申請資料作比對,以確認使用者之身分及確認使用者之簽名資料,以遠端服務系統完成該項業務項目(S70)之申請及服務需求。除此之外,本發明之電子商務方法更可進行後續之步驟,例如選擇取貨方式及付費方式,舉例來說,當使用者完成上述之步驟S10~S70後,使用者可以接著選擇取貨方式及付款方式,取貨方式可例如為門市取貨、超商取貨或郵寄(或申請表單資料),宅配取貨,而付款方式可例如為門市付款、超商付款、郵寄宅配貨到付款或是線上刷卡付款,當使用者選擇完成取貨(或申請表單資料)方式及付款方式則成立此訂單或完成服務手續。 After completing the above step S30, the touch-operated operating platform will be wired, for example. The network or wireless network method respectively transmits image data, application data, authentication data and signature data to the server (S50), so that the server can receive and further transmit the image data, the application data, the identity verification data and the signature data to use. The remote service system (S60) is selected. In addition, the server may also connect to a plurality of remote service systems in the same administrative area or different administrative areas according to the user's selection requirements or according to the busy status of the remote service system, and on the touch-operated platform screen. In the remote service system, the user selects an appropriate remote service system to undertake the business project or service. Finally, the customer service staff will receive the video data, the application data, the authentication data and the signature information through the operation of the remote service system to instantly compare the user's image data and the application data to confirm the user's identity and confirm the user. The signature information is used to complete the application and service requirements of the business project (S70) with the remote service system. In addition, the e-commerce method of the present invention can further perform subsequent steps, such as selecting a picking method and a payment method. For example, after the user completes the above steps S10 to S70, the user can then select the picking up. Ways and payment methods, pick-up methods can be, for example, pick-up at the store, super-commercial pick-up or mailing (or application form information), home delivery, and payment methods can be, for example, payment for the store, super-payment, postal delivery to payment Or online card payment, when the user chooses to complete the pickup (or application form information) and payment method, the order is established or the service is completed.
總言之,透過本發明之線上到線下之電子商務系統(經由視訊雙向對談、溝通視同臨櫃申請)及其方法於設計上之巧思,讓民眾、客戶或使用者可藉由觸控式操作平台進行線上辦理業務項目,為無法親自前往公民營機構或相關服務中心進行辦理業務項目之使用者提供另一選擇,相當便利。 In summary, through the online to offline e-commerce system of the present invention (via video two-way conversation, communication as a counter application) and its method of design ingenuity, so that the public, customers or users can The touch-based operating platform carries out online business processing projects, and provides another option for users who cannot go to the civic battalion or related service centers to conduct business projects in person, which is quite convenient.
以上所述僅為舉例性,而非限制性。任何未脫離本發明之精神與範疇,而對其進行之等效修改或變更,均應包含於後附之申請專利範圍中。 The foregoing is illustrative only and not limiting. Any equivalent modifications or alterations to the spirit and scope of the invention are intended to be included in the scope of the appended claims.
10‧‧‧觸控式操作平台 10‧‧‧Touch operating platform
11‧‧‧擷取單元 11‧‧‧Capture unit
12‧‧‧顯示單元 12‧‧‧Display unit
20‧‧‧伺服器 20‧‧‧Server
30‧‧‧遠端服務系統 30‧‧‧Remote Service System
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TWI644276B (en) * | 2016-12-29 | 2018-12-11 | 臺灣中小企業銀行股份有限公司 | System for opening account and applying mobile banking account online and method thereof |
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