1364189 九、發明說明： 【發明所屬之技術領域】 本發明係關於-種客戶網路服務品ff理系統，特別為—翻用服務 品質監視及網頁技術，以提供系統使用者設定網路品質監視、查看網路即 時品質狀況及歷史品質狀況者。多位的系統使用者可透過網路同時登錄客 戶網路服務品質管理系統，依其角色之不同，查看不同維度之品質資料。 【先前技術】 在競爭與日顧之電信市射，各路營運商為了維持並增加獲 利能力γ無不積_拓新麵ϋ面也勉力提升網路服務品質，_ 能留住舊客戶。而服務品f監視及管理則為提升網路服務品質背後一項極 為重要之機制。 -現有服務品龍視騎縣财輯備或服制肖度為出發點，品質 分析多著重在設備層面，姑術適合提供麟維運人員朗，卻不適用於 營運商之企業客戶經理。 止業客戶帶來的營收佔各營運商全部營收之比例很高，也是各營運商 極為重視之市場。_，_直以來，面對客戶要求檢視其所承租網路服務 之品質資料及中訴障礙之情況下，企業客戶經理健需以人卫方式整理各 κ租線路之。。質參數’破動地接收底層網路維運系統提供之設備層面品質 監視貧料，亦無法於客戶發_路服務品質劣化之前，先—步掌握狀況， 並知取適4施。因此，為降低維繫客戶忠誠度所支付之成本，提升滿音 度，改進目前之人工作業方式實為當務之急。 由此可見，上述習甩物品仍有諸多缺失，實非一良善之設計者，而巫 1364189 待加以改良。 本案發明人鑑於上《賴術所衍生的各項缺點，乃⑨思加以改良創 新，並經多年苦心職潛心研究後，終於成功研發完成本件客戶網路服務 品質管理系統。 【發明内容】 本發明之目的即在於提供一種客戶網路服務品質管理系統，係改善傳 ‘統服務品質管理系統多著重於處理設備層面之品質參數缺點，改以客戶層 •面進行品質監視及品質分析，提供一適合營運商之企業客戶經理及客戶本 身使用之系統。 本發明之次一目 供網路服務品質監視 查詢。 的係在於提供—種客戶網路服務品質管理系統，可提 、品質結果分析、即時網路品f警示及社品質報表 均㈣目的之客戶網路服務品質管理系統，包括有·· 一網路 做、―資料儲存聰、—網路品質分析模組以及—顯示介面； I 2 I轉4監賴組具錢敏視域集各綱H參數 其所搜集之網路品質參數至少網力 封包回應.線路 ，路即點之進_、任兩節點間之 存客戶與承袓線路問 貝料及網管事件；該資料儲存媒體係用_ 路品質參數;網路及前項網路品質監視模組所如 以客戶維度分析所搜集之表U㈣來自資料儲存媒體中擷取資料， 客戶所承租之所有線路或所參數；該顯示介面可即時呈現單一 現線路品質狀况 之整體線路品質資料，並以告警燈號表 。3燈偷品質狀況由高而低依序表示為綠燈、黃燈及 1364189 紅燈。 【實施方式】 請參閱圖-所示，為本發明客户網路服務品質 圖，主要包括： 系統之系統架構 一網路品質監機組1，麵總《搜f各_路。暂全 結資料儲存媒體2,將其所搜集之各項網路品質泉數資料二數資料，連 體2;其中該網路品f監視模組所搜集之網路品質 请資簡存媒 之進出流量、任兩節點間之封包 礙乂包含有網路節點 -資迦線路障礙中告資料及網管事件. 存媒體2 ’係儲存客戶與承租線路間之_ 姻， ‘視模組1所搜集之各項網路品質參數資料、客戶·障礙申灰質監 •事件，並提供網路品質分析模組3結取，申°資料及網管 .有存取安全，瞻、細份及軸_^，射_物體具 -網路品質分析模組3，係連結資料儲存媒體2及顯示介面4 儲存於資料儲存媒體2中 並娜 维声八紅 .所欲刀析之各項網路品質參數資料後，以客戶 /刀析_集之各·路品f參數_，麵分析絲騎於顯示介面 ^中之貧料分析將以客戶維度為基準，而非僅以設備層面為出發點；分 斤料將更適合企業客戶經理及客戶制，而非著重於網路維運人員. 一顯示介面4’使用圖形化方式呈現各種品質分析結果，並提供系統使 —查雜史貧料及執行線上即時查測；其中該顯示介面可即時呈現單一 :戶所承租之所有線路之品f資料或所有客戶之整體線路品詩料，並以 告警燈號表現線路品質狀況。 圖二為本發明客戶網路服務品質管理系統之系統功能圖，係列出本系 '统各模組執行之功能。詳細實施方式敘述如下： 首先說明本發明客戶網路服務品質管 牛n ㈣之辦餘，其步驟為： y n。質監視模組啟動蚊料功能， 統該對哪些她^咖，瓣彳自彳，知網管系 必全數監測，節省網路資源； 之重要線路，不 =二^職行緣後，編，軸每五分鐘至網 _存至麵存媒體; (切靖’侧析後資 』—·稱&輸冑H錄，並進行可 用度分析、流#分析及封包⑽時間分析； 步驟四··營運商之企業客戶經理可透過顯示介面之即時告擎杳看客戶 承租線路之網路品質現況： 警查看其所承租線 步驟五.營運商之客戶亦可透蝴示介面之即時告 路之網路品質現況； 步驟六·_企⑽,㈣及缺敎諸杳詢杳看 線路之歷史網路品質資料，查詢條件包含有近二十四小時、近七日、近二 十日及自訂輸間；_«㈣細職祕倾示，如圖五 及圖六所示。 本系統各模組執行之功能如下 一網路品質監視模組】，其包含： 一設定監測單元11，提供使用者可彈性選擇欲監測之線路，並透過網 XJ〇4I89 I系統下達品質監測指令，達到客製化目的。亦可於線路數量過多，全數 監測將造成網管系統貞荷太重時’僅設定監測重要線路，.降低監測流量， 增加網路使用效率； 貝料麻剖析單兀12 ’本元件將定期至網管系統娜品質監測資 料，掏取的方式包括FTP擋案傳輸、Web Servkes (網路服務）及“ ^ge Se_e _，職訊息服務），取到之品㈣料將依内容格式 進析，其中内容格式似皿(延伸標記語幻定義資料娜。本元件 亦負責操取客戶稱障辦告資料及網管事件； 一即時查測單元13，系統使用者可於顯示介面4上操作即時查測功 圖七所不’本元件可於線上直接進行任兩網路節點之封包回應時間 查測’其中封包回應時間之查測方法係以ICMpping指令完成，· 一資料儲存媒體模組2，其包含： 貝料文全性單几2卜包括資料存取權限管理及事件稽核功能；1364189 IX. Description of the Invention: [Technical Field of the Invention] The present invention relates to a customer network service product system, in particular, to the service quality monitoring and webpage technology, to provide system users to set network quality monitoring. , to view the real-time quality status and historical quality of the network. Multiple system users can log in to the customer service quality management system through the network at the same time, and view the quality data of different dimensions according to their roles. [Prior Art] In the competition and the telecom market, the various operators in order to maintain and increase the profitability γ 无 积 _ _ _ _ _ _ _ 勉 勉 勉 勉 勉 勉 勉 勉 勉 勉 勉 勉 勉 勉 勉 勉 勉 勉 勉 勉 勉 勉 勉 勉 勉 勉 勉The monitoring and management of service products is an extremely important mechanism behind the improvement of network service quality. - The existing service products are based on Longview County's financial reserve or service Xiaoxiao. The quality analysis focuses on the equipment level. It is suitable for the Linwei Yunren, but it is not applicable to the operator's corporate account manager. The revenue generated by the customers in the industry accounts for a high proportion of the total revenue of all operators, and is also a market that all operators attach great importance to. _, _ straight, in the face of customer requirements to view the quality information of its leased network services and the obstacles of the middle of the case, the corporate account manager health needs to organize the various κ leased lines. . The quality parameter 'destructively receives the equipment-level quality provided by the underlying network maintenance system. It monitors the poor materials, and cannot grasp the situation before the customer's service quality deteriorates, and knows the situation. Therefore, in order to reduce the cost of maintaining customer loyalty, it is imperative to improve the full scale and improve the current manual operation. It can be seen that there are still many missing items in the above-mentioned habits, which is not a good designer, and the witch 1364189 is to be improved. In view of the various shortcomings derived from Lai Shu, the inventor of this case has improved and innovated, and after years of painstaking research, he finally successfully developed and completed the customer network service quality management system. SUMMARY OF THE INVENTION The object of the present invention is to provide a customer network service quality management system, which is to improve the quality of the service quality management system, focusing on the quality parameters of the processing device level, and to monitor the quality of the customer layer and face. Quality analysis provides a system for the business account manager of the operator and the customer itself. The second item of the present invention provides a network service quality monitoring query. The system is to provide a customer network service quality management system, which can provide, quality results analysis, real-time network product warning and social quality report (4) purpose customer network service quality management system, including one network Do, "data storage Cong, - network quality analysis module and - display interface; I 2 I to 4 monitors the group with Qian Min view set of various H parameters, the network quality parameters collected by at least the network force packet response The line, the road is the point of entry _, the customer and the line between the two nodes ask for the material and the network management event; the data storage media uses the _ road quality parameters; the network and the previous item network quality monitoring module The U (4) collected by the customer dimension analysis is obtained from the data storage media, all the lines or parameters rented by the customer; the display interface can instantly present the overall line quality data of the quality of the single current line, and the warning light Number table. 3 lights steal quality status is indicated by high and low, green light, yellow light and 1364189 red light. [Embodiment] Please refer to the figure--, which is the quality map of the customer's network service of the present invention, including: System architecture of the system 1. Network quality supervision unit 1, the total face "search f each_ road. Temporarily complete the data storage media 2, and collect the data of the network quality data collected by the network 2, and connect to the network 2; the network quality collected by the network product f monitoring module Incoming and outgoing traffic, the packet between any two nodes is obstructed by the network node - the information on the network and the network management event. The storage media 2 'stores the _ marriage between the customer and the leased line, 'view module 1 collects Various network quality parameters, customer, obstacles, gray quality supervision and events, and provide network quality analysis module 3, data, and network management. Access security, visibility, detail and axis _^ , _ object _ network quality analysis module 3, is the link data storage media 2 and display interface 4 stored in the data storage media 2 and Nawei sound eight red. After that, the analysis of the poor material in the customer interface will be based on the customer dimension, not just the equipment level. Will be more suitable for corporate account managers and customer systems, rather than focusing on network operators A display interface 4' uses graphical means to present various quality analysis results, and provides a system to enable miscellaneous materials and perform on-line online inspection; wherein the display interface can instantly present a single: all the lines of the house rented by the household f The data or the overall line of all customers' products, and the quality of the line is represented by the warning light. Figure 2 is a system function diagram of the customer network service quality management system of the present invention, and the series of functions of the system are executed. The detailed description is as follows: First, the customer network service quality management of the present invention will be described as follows: y n. The quality monitoring module activates the mosquito function, and it is necessary to monitor all of them, and the network management system must monitor all the data to save network resources. The important line, not = two jobs, after editing, axis Every five minutes to the net _ save to the face of the media; (Chang Jing 'side analysis of the post-" - said & 胄 胄 H recorded, and the availability analysis, flow # analysis and packet (10) time analysis; Step 4 · The enterprise account manager of the operator can view the network quality status of the customer's leased line through the display interface of the instant message: The police can view the leased line of the customer. Step 5. The customer of the operator can also use the interface of the instant display. The current quality of the road; Step 6·_Enterprise (10), (4) and the lack of information on the historical network quality of the route, the search conditions include nearly 24 hours, nearly 7 days, nearly 20 days and custom _«(4) detailed secrets, as shown in Figure 5 and Figure 6. The functions performed by each module of the system are as follows: a network quality monitoring module, which includes: a setting monitoring unit 11 providing users Elastically select the line to be monitored and pass the network XJ〇4I89 I system Up to the quality monitoring instructions, to achieve the purpose of customization. Can also be too many lines, the full monitoring will cause the network management system to load too heavy 'only set to monitor important lines, reduce monitoring traffic, increase network efficiency; Anatomy of the single 12' component will be regularly to the network management system quality monitoring data, the methods include FTP file transmission, Web Servkes (network service) and "^ge Se_e _, job message service", get the product (4) It is expected to be analyzed according to the content format, in which the content format is like a dish (extension mark language definition data Na. This component is also responsible for operating the customer's information and network management events; an instant detection unit 13, the system user can On the display interface 4, the operation of the instant inspection work diagram is not performed. [This component can directly perform the packet response time check of any two network nodes on the line. The detection method of the packet response time is completed by the ICMpping instruction. The data storage media module 2 comprises: a full-size data of a single material, including data access rights management and event auditing functions;
貝料備份與復原單元Μ，包括資料定期備份機制，並提供—資料還 原方法； 一網路品質分析模組3 ,其包含： 可用度分析單元3卜從各節點間之ICMpping查測資料分析出特 定時間區間内之稱可㈣間及不可用時間； 刀析單（32 ’分析特定時間區間内，特定節點之網路流入及流 出流量； 封包回應時間分析單元33，使用 ICMP Ping指令查測各節點間之封 1364189 包回應時間及封包遺失率，可用來判斷網路品質劣化情形。 —顯示介面4，其包含： 主要提=Γ41，本單元分為兩部份:一為多客戶即 主要&供讀客戶紐使mm巾骑掌 路之服務品質狀況；另一部产A 之承租線 質狀兄5箱為早—客戶即時告警儀表板，主要提供客戶 本身使用，可在同-畫面中查看承租服務之品質狀^科，品質狀兄係 m 以告警燈賴域值顯示，射該告警燈號依品f狀況由高而低依序表示、 為綠燈、黃毅⑽。告魏叙選㈣贱設定之鱗品質參數 值來決定； m 一歷史資料查料元42，使时可設定條件查崎路過去之品質資 料，查詢條件包括近二十四小時、近七日、近三十日及自訂軸間。可 針對網路流人/流出流量、封包回斜間、封包遺失率、障辦告資料及網 管事件進行查詢。 如圖三所示’為本發明客戶網路服務品質管«統之多客戶即時告邀 儀表板示㈣’藉由料警指示燈號可即時發現客戶承租服務之品^ 況，協助企業客戶經理迅鱗握異常情況，及時採取適當措施，主動為客 戶解決網路品質劣化問題。 如圖四所示，為本發明客戶網路服務品ff理系統之單—客戶即時告 警儀表板示意圖，告警指示包括：所有節點近五分鐘内之網路連線狀態、 近二十四小時内流量最高之五個節點、最近發生之五件網管事件單、近二 十四小時内封包遺失率最高之五條網路連線等，可提供客戶迅速瞭解其網 1364189 路品質，提早發現異常。 本發明所提供之客戶網路服務品質管理系統，與前述引證案及其他習 用技術相互比較時，更具有下列之優點： 有艮知〇α質監視及管理系統多以設備或服務層角度為出發點品 貝刀析多著重在設備層面，此技術適合提供網路維運人員使用，卻 不適用於營運商之企業客戶經理。因此，本發明以客戶維度監視並 分析品質資料，協助營運商提升服務品f並增進客戶滿意度。 2·本發明可降低人事成本，更可即時發現網路品質劣化，提供更佳的 客戶服務，其經濟效益非常明顯。 上列詳細说明係針對本發明之一可行實施例之具體說明，惟該實施例 並非用以限制本發明之專利範圍，凡未脫離本發明技藝精神所為之等效實 施或變更’均應包含於本案之專利範目巾。 綜上所述，本案不但在空間鶴上確制新，並能”㈣品增進上 =夕項功效，應已充分符合新雜及進步性之法定發明專利要件，羞依法 提出申π ’ It責局核准本件發明專利巾請案，以勵發明，至感德便。 【圖式簡單說明】 圖一為本發明客戶網路服務品質管理系統之架構圖； 圖二為該客戶網路服務品質管理系統之功能示意圖； 圖三為該客户網路服務品質管理系統之多客戶即時告警儀表板示意 圖； 圖四為該客戶祕服務品f管理系統之單—客戶即時告警儀表板示意 1364189 圖 圖五為該客戶網路服務品質管理系統之圖形化品質資料呈現示意圖； 圖六為該客戶網路服務品質管理系統之表格化品質資料呈現示意圖； 以及 圖七為該客戶網路服務品質管理系統之線上即時查測示意圖。 【主要元件符號說明】The material backup and recovery unit includes a regular data backup mechanism and provides a data restoration method. A network quality analysis module 3 includes: The availability analysis unit 3 analyzes the ICMpping data from each node. The time interval (4) and the unavailable time in a specific time interval; the knife analysis list (32' analyzes the network inflow and outflow of a specific node in a specific time interval; the packet response time analysis unit 33 uses the ICMP Ping command to check each The 1364189 packet response time between the nodes and the packet loss rate can be used to judge the network quality degradation. - Display interface 4, which includes: Mainly = Γ 41, the unit is divided into two parts: one is multi-client, main & The quality of the service for the customer's new ambassador is the same as that of the customer. The other 5 products of the renting line of the product A are early-customer alarm dashboard, which is mainly used by the customer and can be used in the same screen. Check the quality of the rental service ^, the quality of the brother m is displayed by the alarm light field value, the warning light is indicated by the high and low order according to the condition of the product f, which is green light and Huang Yi (10). Wei Xuxuan (4) determines the scale quality parameter value set by the ;; m a historical data search element 42, so that the quality information of the past condition of Chazaki Road can be set. The query conditions include nearly twenty-four hours, nearly seven days, and nearly thirty. Daily and custom axis. It can query the network flow/outflow, packet backlash, packet loss rate, obstacle report data and network management events. As shown in Figure 3, the quality of the customer's network service is shown in Figure 3. Tube «Multiple customers immediately invite the dashboard display (4) 'With the warning indicator number, you can instantly discover the product of the customer's rental service, assist the enterprise account manager to quickly grasp the abnormal situation, take appropriate measures in time, take the initiative to serve the customer. The problem of network quality degradation is solved. As shown in FIG. 4, it is a schematic diagram of a single-customer instant alarm dashboard of the customer network service product system of the present invention, and the alarm indication includes: network connection status of all nodes in the past five minutes. The five nodes with the highest traffic volume in the past 24 hours, the five network management event tickets that have occurred recently, and the five network connections with the highest packet loss rate in the past 24 hours, etc. The customer quickly understands the quality of the network 1364189 and finds the abnormality early. The customer network service quality management system provided by the present invention has the following advantages when compared with the above cited documents and other conventional technologies: The monitoring and management system mostly focuses on the equipment or service layer. The technology is suitable for the network operators, but it is not suitable for the enterprise account manager of the operator. Therefore, the present invention The customer dimension monitors and analyzes the quality data to help operators improve service products and enhance customer satisfaction. 2. The invention can reduce personnel costs, and can instantly discover network quality degradation and provide better customer service, and its economic benefits are very high. The above detailed description is intended to be illustrative of a possible embodiment of the invention, and is not intended to limit the scope of the invention, which is intended to be The patent specification included in this case. In summary, this case not only confirms the new situation on the space crane, but also can improve the efficacy of the (four) products, and should fully comply with the new and progressive legal patent requirements. The bureau approved the invention patent bag request, in order to invent the invention, to the sense of virtue. [Simplified illustration] Figure 1 is the architecture diagram of the customer network service quality management system; Figure 2 is the customer network service quality management The function diagram of the system; Figure 3 is a schematic diagram of the multi-client instant alarm dashboard of the customer network service quality management system; Figure 4 is the single-customer instant alarm dashboard of the customer secret service f management system 1364189 Figure 5 Schematic diagram of the graphical quality data of the customer's network service quality management system; Figure 6 is a schematic diagram showing the tabular quality data of the customer's network service quality management system; and Figure 7 is the online instant of the customer's network service quality management system. Check the schematic diagram. [Main component symbol description]
1網路品質監視模組 11設定監測 12資料擷取剖析 .13即時查測 2資料儲存媒體 21資料安全性 22資料備份與復原 3網路品質分析模組 31可用度分析 32流量分析 33封包回應時間分析 4顯示介面 41 即時告警 42歷史資料查詢 121 network quality monitoring module 11 set monitoring 12 data acquisition analysis. 13 instant inspection 2 data storage media 21 data security 22 data backup and recovery 3 network quality analysis module 31 availability analysis 32 traffic analysis 33 packet response Time analysis 4 display interface 41 instant alarm 42 historical data query 12